Isignage indicating of where to leave returned equipment after hours
David NCustomer Reviews for U-Haul Moving & Storage of Kenai
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Justin and Jackson were both super helpful and friendly and we really needed their help!
VALERIE I | First ImpressionsLocks that you sell are very difficult to operate. Attendant was unable to open lock and offered to drill for $50. Persistent manipulation opened lock. Lock you sold us was junk.
Henritte a | Overall ExperienceThe employee was incredibly helpful and patient after a very long drive to move back into town. Truly one of the better parts of the day was the incredible customer service at this facility!
Taylor C | First ImpressionsSUPERB customer service from Kenai, Alaska’s UHAUL facility location - from staff members Dillonrose, Justin and John. Their highest level (10 stars!) continued right from the original phone contact, contract, and continuing use of your clean, safe, perfectly maintained and my ongoing use of a large unit there. I recommend this store to all friends and family seeking local storage, beyond all storage unit company competitors. Way to go! Gratitude. Charity Anne Green, customer. Phone: 907-500-4436; Unit #0229.
Charity A | First ImpressionsWould be a 5 but the app sold a unit that was unavailable. The staff worked the problem out with me and I was stil able to get space for the same deal.
HARLEY C | First ImpressionsExceptional staff. Very helpful and friendly. Facilities are the cleanest I have seen. I highly recommend.
Susie C | Overall ExperienceClean warm and bright. Wom Wonderful storage place.
RUBY A | Overall ExperienceEasy dropoff and pickup for RV storage. Secure and covered area, great staff.
David M | Overall ExperienceI was disappointed to receive 2 adjacent 5x10 units instead of the 1 10x10 unit I selected. This change was not clear until after purchase
Kennaty K | Online Move InThe people are awesome that work at u-haul
Tom P | Overall ExperienceThe staff were very helpful, friendly, and knowledgeable.
Stephen M | First ImpressionsStaff are always helpful and nice. Facility is always clean.
Colleen N | Overall ExperienceAlways friendly, kept great security on our unit. Always contacted us when unit wasn't locked properly. (Our kids didn't properly secure it 2 different times.) They always contacted us. Would and will use them again.
Robert T | Overall ExperienceIf it weren’t for the fact that I was charged incorrectly the amount and at the time I was charged I would’ve given a favorable review. I switched from my storage unit to a larger unit yesterday and wasn’t supposed to be charged until next month as I was told by the employee who was helping with my transaction. Not only was I charged after being told that wouldn’t happen, for some reason they closed out my new unit & I don’t have access to MY UNIT. This is only a few days before Christmas & I need the money that I was told wouldn’t be charged on the card I gave as the card for auto payment starting next month.
Kelly H | Overall ExperienceEasy process great customer service!
BRIAN B | First ImpressionsStaff are extremely helpful.
Henritte a | First ImpressionsI never give anyone or any business five stars unless I can compare them to numerous other similar businesses or services.
Michael P | First ImpressionsVery happy with this location’s staff and facilities.
Rebecca G | First ImpressionsThere was one light near 2161 that wouldn't come on unless you walked down to 2165. Another trigger would be nice.
Walter G | Overall ExperienceThank you
Cynthia P | Overall ExperienceJustin was very helpful and a great person. When I first called he was upbeat and happy and easy to talk to. He is a great asset to your company
kevelyn m | First ImpressionsThey were very helpful
HOWARD M | First ImpressionsThe only problems I had were figuring out how to secure the roll top door properly and needing a code to get into the bathroom when I needed to. Everything else was spectacular.
Maryjane H | Overall ExperienceI put my stuff in the Kenai facility AND They allowed my ex husband to steel all mine and my kids belongings AND still WONT DISCUSS IT WITH ME! OH I DEFINITELY DO NOT RECOMMEND U-HAUL!!!!!!!!!!!!!!!!!!! I still haven’t gotten my stuff back from him!
Monica M | Overall ExperienceThe gentleman that help close my unit was seriously the nicest guy.
Catherine T | Overall ExperienceThe access hours should be 24 hours not just when the office is open. Shouldn’t have to make an appointment to get my stuff.
Rebekah F | Overall ExperienceA very positive experience.
Collette J | Overall ExperienceExcellent Staff.
Clifford Z | Overall ExperienceGreat staff ! Went above and beyond to help.
Clifford Z | Overall ExperienceI was taught that how to judge a business is to see their competition. Say you have to have a hair cut. In a small town One barber has a spotless place, everything is clean and he has great hair cut and has no one waiting The other has a bad cut, is filled with people, and his broom is quite used and worn, and hair filled the trash can. Your best choice it to go to the slightly dirty barber.. The locals won't use the spot less barber, but he can't cut his own hair so it was done by the slightly dirty barber and that barber had a bad cut cause the guy with the shine clean shop cut the other barber! Thus while I want the 10*10 your team on the ground must be doing great service. The reason I was not upset about you not having a 10*10 and others had one....they had openings...and they are smaller than your business...
DIANNE M | First ImpressionsVery easy to access court twist there to help me move my items from my car to the storage area
Hala A | Online Move InThe person that helped me was very nice and respectful. He went out of his way to make sure I had everything that I needed before I left.
MEMORY M | First ImpressionsI was with them for years & was the BEST experience I could ever ask for !!!!!
Tamara P | Overall ExperienceHad a reservation for a U-Haul 4 x 8 trailer First guy at the counter said it was guaranteed and he would find me another trailer since they didn’t have the 4 x 8 The manager John basically said we don’t have an and go call the U-Haul number. . Only in Alaska do you get such a rude service because there’s no one else to pick from I guess
Brian Z | First ImpressionsThe young lady who got me through the process was a great help.
Brian T | First ImpressionsNice employees. I got lost find my storage unit. I’m not the sharpest knife in the drawer and was given excellent instructions finding and accessing my unit. Good people there. Keep doing what your doing.
JAMES M | First ImpressionsI will change my comments if my move in date is not corrected. I moved in last night as of 28 June. I was told my stuff was all done on the 17 June, but when I got to the facility, we had to do everything all over. So I feel my move in date was as of 28 June. If it would not been for the gentleman there I would have still be driving around with all my stuff in my car.
ESTHER K | First ImpressionsEveryone was very friendly n helpful
Margaret D | Overall ExperienceTop knotch staff
Jacob t | First ImpressionsToo expensive, and the quotes were vastly off from what I paid.
Maeve S | Overall ExperienceMassive storage building with many bays to dock your moving truck into. Excellent access and security system in place. Easy to use and mover friendly with extra carts to aid in the storage off loading process. Staff, is nice, friendly and helpful.
Bob S | First ImpressionsThe young man who waited on us was knowledgeable and kind. In conversation, he mentioned how much he likes his job. Reflects well on both employer and employee, and shows in the product.
JOHN H | First ImpressionsI would like to thank some of the staff I met during my time I had U-boxes stored and storage units rented such as Jarrod, DylanRose, the Forklift Driver (sorry I could not remember his name), Talon, the woman who would stop by while I was in the building to make certain everything was okay, John who assisted with a rental return correction, and the young man who helped me late one night to check out of my U-box so I didn't get charged for another month. These employees always treated me respectfully, were always courteous and friendly, and did more than the basics of their jobs. DylanRose and Jarrod were great with the computer and persisted through the sometimes confusing computer screens to get results. They took time with each customer and explained their steps to keep the customer informed. I thoroughly enjoyed my interaction with each of the staff. I appreciated the large loading bays, the on-site bathroom facilities, and the large area where the U-box access was available. My boxes were available to me with easy access and ability to unload as I could into my storage units. Thank you Management and all Employees of the Kenai U-Haul Renatal and Storage facility!
Sabrina R | Overall ExperienceThe round padlock was not available none in stock. I did have to make an extra trip over to Home Depot. They had one …. (but I am fortunate Home Depot was right next-door a car trip away)
RENEE C | First ImpressionsI needed a large storage unit on very short notice. I received very friendly and helpful service which resolved my problem immediately and was very much a relief during a stressful move. I really appreciated the prompt and knowledgeable help. :)
Deborah S | First ImpressionsThere isn’t a trash can on site to throw away a coffee cup
Franklin W | Overall ExperienceComing into a flooded unit and being told by the front desk manager “it’s not our fault it snowed so much, and now we won’t cover what was ruined in your unit” pretty much left a sour taste in my mouth for uhaul storage. Thanks for the couple years I was there. I appreciate it. But the staff is overwhelmingly rude. Aside from the older gentleman and the man who wears a cowboy hat. Thanks
Timothy H | Overall ExperienceI had a 5x5 unit and needed a larger one. John found one just around the corner 10x10, exactly what I was looking for. Went in made the move….all very quick and easy! A great crew in Kenai
Judy M | First ImpressionsThe staff is great. They’ve been very helpful. Thank you to all of you.
Luke S | Overall ExperienceWhile I had some difficulty getting started, (after hours move in) the staff were very patient and helpful in resolving the issue the next morning. (The doors and check-in process had a trick.) Be sure to show/learn all the tricks during business hours!
Anna E | First ImpressionsThe young lady that helped me was absolutely amazing and the gentleman was making sure the snow was cleared from the front of my outside storage unit. Please give them a raise! Quality customer service should be rewarded especially nowadays. It’s hard to find good help and these two are top notch
STACIE M | First ImpressionsI would probably not use UhAul again because of the experience I had with my late payment. I was very sick and couldn’t make a payment so I was about a month late! Late fee is not a problem but when they put late fee in that of late fee and then tell me they were putting a lean on my 50 thousand dollar car I just had to laugh! I was very unhappy with their answers to my questions! I know the people that works their are just following directions! Everyone at the Kenai Alaska UhAul are amazing very helpful staff! Just not happy with U-Haul policy and trying to take your property! For this I’ll never do business with them again! My bill was 64 dollars and it ended up being 145 because they charged me 3 late fees and a lien fee it’s not right! Definitely a thumbs down!
ARTHUR B | Overall ExperienceEasy access. Love being able to pull inside to load/unload when it's raining. Always clean. Staff is easy to work with. There were a couple of digital glitches, but that's to be expected with any system and they were sorted out very well and timely.
Lucelia G | Overall ExperienceThe FACILITY itself was awesome. Very clean and well maintained. I felt safe bringing my family there. But the STAFF, however, were trash. I've NEVER been to another business where the employees hatred for their job projects through work. I despised even calling to pay my bill because they were so downright RUDE. I rented equipment and trailers as well and will find elsewhere to do that from now on. One of the employees would close early and deny people access, refuse to take my cash and make my unit late, swear at me for demanding what I paid and scheduled for, throwing items across the lobby, or refuse to schedule a pickup because he was inconvenienced with the time. This place is POOR and I'll never recommend or return. Oh. And only the 2 managers are trained to handle cash??? What's that about!!!
Erin K | Overall ExperienceThis is for the KENAI ALASKA FACILITY, it is clean and modern and looks like a space station compared the the SOLDOTNA ALASKA facility.
JOHN T | Overall ExperienceHeated Customer access/loading bays were blocked the last two weeks by unused uhaul trucks , vans and caterpillar front-end loaders stored inside bays. Customers had to park outside on ice and wheel their items in and out of storage. Extremely poor business practice putting customers last.
Kenneth A | Overall ExperienceOne time I did not lock my unit correctly, the staff called to let me know. Very helpful at check out too.
Melissa S | Overall ExperienceNo mention of only being one specific entrance after hours so I wasted two trips after work trying to access my storage. Called customer service & she was absolutely no help. I’m not sure why 10:00pm is the latest you can enter your storage? It should be 24/7 or at the very least 12:00am. Not very customer friendly in my opinion.
ERIC T | Overall ExperienceMany thanks to Corynn, former GM in Kenai now at an Anchorage U-Haul, and Jarred, current GM at Kenai U-Haul! Both provided excellent service & options to meet the needs for temporary storage of donations made to my nonprofit organization, Mrs. D’s Book Mobile, with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books 📚 into the hands 🤲 and hearts ❤️ of kids, birth through teens on The Kenai Peninsula!
Cecilia D | Overall ExperienceJarrod helped me with a charge. Amazing service…. Very polite and willing to help
KANDICE A | Overall ExperienceMy experience was excellent from the first call. The staff were very knowledgeable, friendly and helpful. I was able to get a space leased very quickly and am very happy with how clean and organized the facility is.
MICHAEL H | First ImpressionsDue to disorganization of trucks and a malfunction of the gas gauge, I over fueled which was unnecessary. Even with a phone conversation before my decision to over fuel, my effort was not considered not refund the difference. I decided not to continue to use the facility due to a lack of quality service and understanding.
SEON J | Overall ExperienceEverytime I’ve used this particular facility I have been treated professionally and promptly! All the employees I’ve come in contact with at this facility have been awesome and wish every business could have the same type of employees! This location is lucky to have such a great team
Robert P | Overall ExperienceQuick and easy move in! 😊 Emma was very helpful!
DYLANROSE E | First ImpressionsCorynn was top notch! Mrs. D’s Book Mobile FaceBook post: THANK YOU U-Haul General Manager/Owner, Corynn Morgan, for supporting Literacy for Kids on The Kenai! Not only did U-Haul donate 30 day storage rental, but also TWO 25-packs of small boxes with handles! PLEASE stop on by and say THANK YOU when you’re in the area! If you have any storage or moving needs, please go see Corynn, AND let her know Mrs. D sent you! Let’s support local businesses that support local nonprofits & our community, The Kenai Peninsula! Thanks! 😁📚❤️ Mrs. D P. S. If you’re interested in volunteering to assist in organizing & boxing books to be distributed FREE to Kids on The Kenai, PLEASE send me a message, email or text! I will be at my “temporary office” 😝 U-Haul storage in Kenai several days a week, 2-8 hours at a time, for the next 30 days to sort, organize & box 3 pallets of books! 😁📚❤️ Mrs. D Mrs. D’s Book Mobile https://www.facebook.com/MrsDsBookMobile?mibextid=LQQJ4d Mrs. D’s Book Mobile is a nonprofit with the mission to promote literacy, engage children, and develop the love of reading by getting FREE books 📚 into the hands 🤲 and hearts ❤️ of kids, birth through teens!
Cecilia D | First ImpressionsThank you for an uncomplicated experience 😁
Karen C | Online Move InEverything was great!! The place is clean. The employees were helpful, helped with no hesitation. Definitely would rent again if needed and will recommend to others
Sam C | Overall ExperienceCan't say enough good things about my experience. I used this facility to store some stuff while doin a renovation. Corynn and her team were very pleasant and helpful. Thanks Uhaul of Kenai!
Brandon F | Overall ExperienceThe building did not always work right. But all in all everything was great. Thanks ever so mush.
BARBARA Q | Overall ExperienceSuch nice helpful staff. Uhaul also had a great deal on storage after renting trailer. Worked out perfect
Catherine S | Overall ExperienceCorynn took care of renting me a space while I renovate my glass studio. She was efficient, thorough, and professional. I was placing my stuff and putting my lock on in no time. The facility was spotless and I even remarked that I would love to work there. I should hope that Uhaul corporate is very proud of this location and team.
Brandon F | First ImpressionsVery efficient and helpful staff
brittany g | First ImpressionsVery friendly and helpful staff. Very nice facility.
GINGER K | Overall ExperienceLoved having storage there. I bought a house and no longer need it. It was worth it. Renting a Uhaul truck was so easy. Was a little expensive with the insurance but still good. Will be back if storage until is needed!
Alyssa H | Overall ExperienceThe Kenai branch is very well run. Every time I went the office, the staff was very friendly and knowledgeable. Would totally recommend to anyone who needs self storage.
KYLE M | Overall ExperienceFast and friendly service.Thank you so much!
Janet L | First ImpressionsThe staff was knowledgeable and friendly and that’s why I chose U-Haul.
Grace R | First ImpressionsCorynn provided us with excellent service from the time we reserved our unit to when we moved out. The facility was always clean and warm and our belongings were safe and dry. I recommend this storage facility highly.
Hilary S | Overall ExperienceGreat!
Michael P | First ImpressionsThe facility was clean and everyone was very friendly.
SHARON K | Overall ExperienceI think the best part of any business is customer service and Alex was the best! He was very knowledgeable on all services and took the time to walk me through the storage area all while assisting others.
Johanna W | First ImpressionsReally good customer service.
SHARON K | First ImpressionsGreat location very clean and easy accessible, employees well trained on customer service .
Marisela C | Overall ExperienceI never moved in, but the staff was ESPECIALLY helpful!
Victoria H | Overall ExperienceThe staff is very pleasant to work with.
Richard D | Overall ExperienceClimate controlled storage was a must. The ability to move items from inside loading/unloading area was a added bonus, great amminity to have. Will definitely chose this facility in Kenai in the future.
THOMAS W | Overall ExperienceMoving to Alaska has been slow but the Uhaul facility made this move very nice. Staff was always super helpful and the storage unit was exactly what we needed and was climate controlled and clean.
Milt B | Overall ExperienceVery friendly helpful staff.
Tracy R | Online Move Ini was billed about 5 times ad much as i should have been. Not a happy customer
Jennifer F | Overall ExperienceClean, very well place, friendly staff
Howard H | Overall ExperienceAshley was always very helpful and kind. She went above and beyond. All the other staff was helpful and kind as well except for Titus on the other hand was rude and not helpful at all.
Melissa C | Overall ExperienceVery helping and understanding would definitely recommend to friends and family. Thank you for always understanding if I ever had any issues with payment have a wonderful day.
stephany n | Overall ExperienceNeed to keep an eye on restroom. TP out and trash overflowing, even though that is not the main focus it is a necessary piece of the overall performance.
Thomas S | Overall ExperienceCorynn was always a pleasant person to work with!
Lowell F | First ImpressionsYour office charged our card on file a day early, my card had expired and instead of trying to get ahold of us, you locked our unit and I had to call to pay with my new card and then I had to wait until they had someone over there to unlock it. And this was the day BEFORE payment was due. According to my paperwork it didn’t say anything about charging early and locking it without notice. We won’t be using your facility again.
Magic C | Overall ExperienceThe Kenai facility is excellent. The access is super convenient and easy to move things from a trailer/truck to the unit. Even concrete surfaces makes it easy to use the complimentary carts for heavy stuff.
COLTON A | Overall ExperienceEveryone was so helpful and efficient!
Joy K | Overall ExperienceVery informed staff. Very helpful. Thank you
Virginia B | Overall ExperienceDidn’t like the fact that we were told at short notice we were being evicted because of added storage units being built. Now we no heated place to keep our camper this winter. Thx Jon Cress 9972060046
JON C | Overall ExperienceWe are very disappointed that you have discontinued RV storage.
Judy E | Overall ExperienceWish my inside parking spot wasn’t cancelled. Also wish outside covered parking was available. Received late payment notice, with penalty after Kenai’s Uhaul put my auto payment on hold while they worked on canceling my contract because of eliminating my parking space for storage units.
Greg T | Overall ExperienceAny interaction I had with people at this facility, it was always positive. They were always helpful.
Sam B | Overall ExperienceWe were impressed with the security and with the helpfulness of the staff. Once when my unit was not locked properly (though it appeared to be), Ashley called us right away to let us know.
Terri H | Overall ExperienceEverything was clean and clear and in great condition. Easy to access. Employees seemed a little stressed but friendly. “Extended hours” was a bit weird, plain 24hr access would be nice. And trash cans. There were no trash cans anywhere. I even removed some trash from the “yard” place where you can donate stuff. When we swept our unit I had to take the dust pan clear to the bathroom garbage. We are finished moving and just don’t need a unit anymore, but I’d utilize these again if we needed to.
Russell S | Overall ExperienceKenai location was outstanding - new and clean. Thad was wonderful when checking us in and most helpful.
Bob J | First ImpressionsIf I need you again I will be back Thank you Annette B.
Annette B | Overall ExperienceLook forward to business in the future
CHARLTON L | First ImpressionsThank you guys so much with my being late on payments. Everyone was very nice and i appreciated you guys. Thank you again.
Roberta B | Overall ExperienceThe manager is terrible. Denied me a handicap unit even with a placard. She disabled our cards causing us to set off alarm constantly. One woman there was nice the day we checked out but the manager terrible, rude, and mouthy.
Megan F | Overall ExperienceExcellent facility with friendly and helpful staff.
Michael F | First ImpressionsFast courteous help.
Saundra W | Overall ExperienceEveryone I spoke with was great. Very quick and responsive.
Daniel M | First ImpressionsLoaded my security card completely wrong, then was absolutely rude for zero reason m. The girl didn’t communicate that she was on the phone talking to some one in an ear piece or air pod situation so when I thought she was talking to me she said I wasn’t talking to you I’m trying to figure this out if you don’t want to have to go to the front desk to check in then stop. Then three days later I get a phone call saying my storage unit is past due. My response how is my second storage unit I have rented from you all gone past due when it’s on the same account as my other storage unit and I’m on auto pay! Extremely frustrating!!! Honestly thinking about moving all of my things and giving some one else my business worst customer service any where that I’ve received.
BRANT F | Overall ExperienceRated as low as I can ,do not recommend using. In need of customer service and politeness. If customers are valued why tell them to take there RV for asking for receipt for leaving keys with them. Disputes can not be resolved with owner if she won’t listen or talk to you to fix problems . It was Kenai Uhaul
Philip S | Overall ExperienceGal that helped me at counter in Kenai was professional, respectful, friendly, acknowledged others entering or waiting and I witnessed her being very, very patient with a challenging customer while I was waiting! I'm a mental health clinician and I was incredibly inpressed with her skills!
Chris D | First ImpressionsThank you!
Tonya M | First ImpressionsExcellent service, easy access to units, my first storage rental experience and felt like my personal goods were safely stored.
MICHAEL B | Overall ExperienceAwesomeness
Doyle M | First ImpressionsGreat service!
James P | First ImpressionsI was thrilled to find this place to store my vehicle while I’m out of state.
Joy K | First Impressionseveryone very friendly and helpfull
Dennis O | First ImpressionsWith only limited staff on hand it was a significant wait to get waited on. I tried to go back to ask some questions, after visiting and securing the two spaces I rented, and after a significant wait as another customer was being helped, I had to leave for another appointment. I found two brand new locks on the floor of my two units, after having just bought two from the staff person and wanted to figure out what to do with them. I will stop in the next trip and see what I can find out. Extremely Clean, excellent security and access. Nice job.
Thomas S | First ImpressionsIt would be helpful if the staff SHOWED you how to not set off the alarm
Dorothy D | First ImpressionsI'm glad I call you guys yesterday was very helpful for me
Annette B | First ImpressionsAfter hours access didn't exist which was very unhelpful.
Melissa D | Overall ExperienceVery nice facility
Bill S | Overall ExperienceHe past away 6/3/22 Barbara Gray
Jerry G | Overall ExperienceAmazing facility in Kenai Alaska. Super clean !!
Marion N | First ImpressionsYou have an amazing manager, Zina, who met my every need and answered all concerns. Staff working under her are equally efficient. Contact with Alyce and Coryenn were top notch, too! Thank you for having this facility in our town of Kenai, Alaska.
Shirie D | Overall ExperienceZina was most accommodating & took care of all my needs for storage. Other individuals included Alyce who was able to transfer size needed when a 5 x10 was not going to hold all items! Carrien has excellent phone manners ! It helps to have friendly service, eliminating additional stress!!! Thank you
Shirie D | First ImpressionsFor a single older lady, they made my experience convenient easy and comfortable. I appreciate the well designed facility and very happy.
Rozanne T | First ImpressionsStaff was competent, knowledgeable and accommodating as well as friendly.
Kay M | First ImpressionsZina, was awesome to work with..
Ryan M | Overall ExperienceGreat place and manager were very accommodating and good to work with.
Ron L | Overall ExperienceExc service with a big smile ! thank you 😀
David ( | Overall ExperienceI parked 2 vehicles in October. I wanted to disconnect the batteries to prevent draining the power. Employee asked me not to, because if they had to move them it would be a problem. She also said she could run the cars periodicalIy. I called in January and asked if they could start the cars in order to keep the batteries charged. I was then told that there would be a $20.00 charge each time I requested this. I asked a friend to go there and put a trickle charger on the cars. Again, I was charged $20.00 in order to allow him to do it. When we returned in April the batteries were dead. The employee would not allow me to bring in another vehicle to jump start my cars. She said the manager says it was a liability issue. My truck was about 50 feet from a roll-up door. We could have easily brought another vehicle in to jump start my vehicles. I had to return the following day with a portable charger to start my cars. I live 45 miles from the facility, so I ended up needing 2 days to get my vehicles back. The employees I dealt with were fine, but were obligated to follow the manager's instructions. As for cleanliness, apparently there has been some construction going on inside. My vehicles and all the others around it were covered with a layer of concrete dust, which is highly abrasive.. My question to U-Haul is- If you are storing vehicles for extended periods, why not have a portable jump starter? It would be a minimal cost to provide an increased level of service.
Rodney E | Overall ExperienceThe gal who checked me in was awesome!!! She was so helpful and knowledgeable. Made the whole process a breeze. Thanks again!
Paul P | Online Move InZina and her staff are very friendly, helpful and very considerate!
Clyde C | First ImpressionsStaff was friendly, she did make a mistake and put my middle name in as my last name and spelt it incorrectly but I caught it when she gave me a copy of my paperwork and she corrected it. I wasn't made aware that it was a U-Box and not an actual U-Haul storage so that was disappointing to find out after paying but I will still be using it (but I'm sure other customers would appreciate clarification ahead of time). The facility was clean but a second point of access would be convenient due to the fact that I have a 1,000 pound piece of equipment to move in and it will be a pain to haul all the way across the building since the second set of doors aren't open. Overall, it was a good experience, I just wish I was aware of the fact that it wasn't a normal U-Haul storage room, the typos weren't a big deal, just added a delay to the process, mistakes happen, I didn't mind, I'm just glad I caught that. I hope you guys open the second set of doors or will at least be accommodating and let me use them on Saturday when I move this equipment in.
Vanessa U | First ImpressionsI love this place.
Jerry G | First Impressionsgreat staff
David ( | First ImpressionsVery nice and helpful staff.
Ron L | First ImpressionsNot having 24 hour access to vehicles and closing hours of 6pm this storage facility is behind the curve of the 24hr full access Storage facilities.
Matt C | Overall ExperienceThanks for keeping my motorhome warm all winter.
Todd R | Overall ExperienceZina does a great job!
Rachel P | Overall ExperienceI was not able to retrieve items during open hours on a weekend, which i was not aware of. I would have rented longer if it was more convenient to retrieve items.
Chris W | Overall ExperienceA great rate for indoor vehicle storage. Lowest cost I could find in the area
Rodney E | Overall ExperienceThe staff at this facility is very helpful and friendly. Never too busy to answer questions, pleasant and knowledgeable.
Amy G | Overall ExperiencePleased to have access to secure warm vehicle storage at a fair monthly rate. Staff were friendly and very accommodating. Special thanks to Zina, facility manager, for “going above and beyond” by periodically starting my vehicle for me. Thanks so much!
SCOTT S | Overall ExperienceThe employee was amazing but the fact that the whole place shuts down at 5pm makes it almost impossible to access my storage after work.
Shelby B | Overall ExperienceWe took over a storage from person that we bought a trailer from. . They had 3 weeks remaining in their rental agreement. By the time we were through checking in, the balance was gone. Very poor.
Steven H | First ImpressionsExcellent!!! Very pleased. Professional yet friendly and aim to please. Good job!!
William F | Online Move InNa
Martin W | Overall Experience