Customer did not leave a comment.EDWARD A.
Customer Reviews for U-Haul Moving & Storage of Kenai
Kenai, AK 99611
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chris D.
They can keep reservations that were made a month prior and not make us wait and wonder if there's even equipment available when that's the whole reason for making a reservation.Alexandra H.
Customer did not leave a comment.Rachel K.
Customer did not leave a comment.Ken R.
Customer did not leave a comment.Donald C.
Customer did not leave a comment.Terrance B.
Kenai employees were great! Everything went smoothly, from reserving to pick up.Marilynn J.
Workers are rude, and very disrespectful.Rynne S.
Put up signsLASTEN W.
Customer did not leave a comment.Per M.
Customer did not leave a comment.Ashley Y.
Customer did not leave a comment.Harold P.
Customer did not leave a comment.Nicholas R. | First Impressions
Customer did not leave a comment.Charles R.
Moving for anyone is stressful, and U-haul made our out of state move feel like an easy task. Coryn from the start was above and beyond helpful in her role. From the first call to tell us our shipment had arrived and worked with me to find solutions in getting our boxes to our new home. Coryn is an outstanding employee and should not be taken granted of, cause her work ethic is a rarity. When we first arrived to get our first box, Coryn was calm under pressure while training new employees, to a very busy list of to do's she had on top of our arrival, to leaving at the end of her day and still helping us get another container attached, along with supporting her staff even off work. We were able to knock out 7 boxes in two days. Coryn and her newly trained staff were amazing, kind, and helpful even when beyond busy with other customers; we always felt heard, respected, and supported. Uhaul should be so lucky to have such a great staff at the Kenai Uhaul. And should give Coryn a raise cause I don't think they would run as efficiently without her.Ashley Y.
Kenai location was outstanding - new and clean. Thad was wonderful when checking us in and most helpful.Bob J. | First Impressions
Customer did not leave a comment.Elizabeth L.
Customer did not leave a comment.Stanley H. | Overall Experience
If I need you again I will be back Thank you Annette B.Annette B. | Overall Experience
Customer did not leave a comment.Eugene M. | Online Move In
Customer did not leave a comment.Lorrie R. | First Impressions
Customer did not leave a comment.Corbi R. | Overall Experience
Customer did not leave a comment.Alex K.
Customer did not leave a comment.Kevin D. | First Impressions
Look forward to business in the futureCHARLTON L. | First Impressions
Customer did not leave a comment.JAMES N.
Customer did not leave a comment.WAYNE A.
Excellent service. Knowledgeable staff.BRIAN L.
I checked in the vehicle and completed inspection with your staff who sent me an email receipt. I was telephoned later in the day informing me the windshield was cracked and there were 2 flat tires. I personally performed a 360ï¾Ÿvisual inspection around the vehicle with your staff and tires were full. There are several repaired chips in the windshield an existing crack was noted. I felt as though I'd been accused despite your staff saying everything was fine at the drop-off.Lisa G.
Everyone that is at this location is very nice very understanding very compassionate I would recommend you haul in Kenai to all my family and friends.STEPHANY N.
Thank you guys so much with my being late on payments. Everyone was very nice and i appreciated you guys. Thank you again.Roberta B. | Overall Experience
Customer did not leave a comment.Bonnie R.
Customer did not leave a comment.ARTHUR B.
This location was amazing. Helpful and understanding when I shared with them how unprofessional and out right rude the operator at the 800 call # was to me. I was trying to reach the local Kenai Center but she would not let me contact them unless I made the reservation with her. Super rude and super unfriendly. Thank God for the locals.Sue S.
Overall, great customer service.GLIKERIA R.
Customer did not leave a comment.Janice K.
The manager is terrible. Denied me a handicap unit even with a placard. She disabled our cards causing us to set off alarm constantly. One woman there was nice the day we checked out but the manager terrible, rude, and mouthy.Megan F. | Overall Experience
Excellent facility with friendly and helpful staff.Michael F. | First Impressions
Excellent and clean location with helpful staff!Michael F.
The person who drives a black 4 Chrysler needs schooling on manners. This person is rude, this is my opinion. Also this was my first time at this business and the other personnel was great. Stay away from the person who drives a black Chrysler.William G.
Customer did not leave a comment.Todd S.
We had a few broken items inside, and there was difficulty in communication with the local yard as it was a bit frustrating to show up to the local yard I was told they were located to find they were not actually there, and it required several phone calls to get them transferred to the right place, so I could get them on a trailer for pickup.James H.
Fast courteous help.Saundra W. | Overall Experience
Your computer system was lagging behind the ability of your staff to enter infoMATTHEW WEBSTER J.
Customer did not leave a comment.Patshawna M. | Online Move In
Customer did not leave a comment.EDWARD C.
All of the employees I dealt with were very professional and courteous.RONALD G.
Customer did not leave a comment.Astrea P. | First Impressions
There were dozens of new F650s on the lot and I was given a wore out 15 year old GMC with loose steering. Very disappointing.JAMES M.
Corinth made the whole experience horrible. Bad manners, disrespectful to customers and employees in tone, attitude, language and helpfulness. Even when issues were fixed out side her control, she tried to screw it up again and now I've been overcharged for services not rendered.RICK H.
Everyone I spoke with was great. Very quick and responsive.Daniel M. | First Impressions
Customer did not leave a comment.KRIS G. | First Impressions
Loaded my security card completely wrong, then was absolutely rude for zero reason m. The girl didn’t communicate that she was on the phone talking to some one in an ear piece or air pod situation so when I thought she was talking to me she said I wasn’t talking to you I’m trying to figure this out if you don’t want to have to go to the front desk to check in then stop. Then three days later I get a phone call saying my storage unit is past due. My response how is my second storage unit I have rented from you all gone past due when it’s on the same account as my other storage unit and I’m on auto pay! Extremely frustrating!!! Honestly thinking about moving all of my things and giving some one else my business worst customer service any where that I’ve received.BRANT F. | Overall Experience
Thaddeus & Zina were great help to me helping with re-scheduling.STEVEN S.
Rated as low as I can ,do not recommend using. In need of customer service and politeness. If customers are valued why tell them to take there RV for asking for receipt for leaving keys with them. Disputes can not be resolved with owner if she won’t listen or talk to you to fix problems . It was Kenai UhaulPhilip S. | Overall Experience
Customer did not leave a comment.MASON M.
Gal that helped me at counter in Kenai was professional, respectful, friendly, acknowledged others entering or waiting and I witnessed her being very, very patient with a challenging customer while I was waiting! I'm a mental health clinician and I was incredibly inpressed with her skills!Chris D. | First Impressions
Thank you!Tonya M. | First Impressions
Excellent service, easy access to units, my first storage rental experience and felt like my personal goods were safely stored.MICHAEL B. | Overall Experience
Customer did not leave a comment.JASON C.
Customer did not leave a comment.whitney R. | First Impressions
Everything went great! Always refreshing to work with down to earth people. Customer service is always 110% here. Definitely coming back! Team is always knowledgeable and helpful.IVAN R.
All employees were so accommodating and friendly.RICHARD D.
Was charged a cleaning fee even though I cleaned the loading mat. It's just plain wrong to charge for a speck of dirt. It doesn't cost 25 dollars to reach down and wipe up a speck of dirt. It already costs way more than it deserves, that cleaning fee was just gouging.JOHNATHON R.
Customer did not leave a comment.CHARLES H.
Very good service staff made it quick and easy would definitely use u box again to move!!!!! Thank you uhaul!!!! was able to move thousands of miles from nevada to alaska very easily!!! Couldnt have done it without you!!! Staff was amazing very professional and accomdating.JEDADIAH S.
Very friendly staff. Knowledgeable and great customer service.CASEY J.
great rideLYNFORD D.
Customer did not leave a comment.JENNIFER C.
Customer did not leave a comment.ROBIN L.
Stop the ridiculous fees. Pet/smoking/etc.JASON C.
Due to nor providing adequate antifreeze treatment in the fuel and not informing us of the risk of the water in the fuel freezing, the truck did not start the next morning when we were ready to leave for the airport. We were 3 hours waiting for roadside assistance to sort out where we were and who to send to help. Due to that delay we missed our flight and had to reschedule, costing us $100 in change fees and $130 in shuttle fees as our new flight arrival time was too late for our friend to pick us up. We would like to be reimbursed for those costs created by a mon functioning vehicle.Shari W.
Customer did not leave a comment.KATHLEEN G. | First Impressions
The car trailer did not allow for loading of my stock 16 challenger. I gave them the make model of the vehicle when I rented it. I was told it would fit. It most certainly didn't. I returned it without using it and was still charged.Odean H.
Customer did not leave a comment.MATTHEWWEBSTER J.
Customer did not leave a comment.Gary E. | First Impressions
AwesomenessDoyle M. | First Impressions
Corynn was especially kind and professional. The Uhaul move was very smooth. Would recommend to anyone doing a long distance move. Thank you.Candace G.
The return after hours website did not work, at step 5 it would not accept any picture of parked location, spent 2 hours trying different browsers and another phone, And the app could not find my contract at all. Phones where also down today. After selecting prompt 2 for traler and truck information to talk to the representative at this location all i would get is dial tone so back to town i went. Also the auto transport i rented was assured to fit the vehicle i had stated but after getting to the vehicle i measured the wheelbase size turned out to be 147 not 137 inchs and would not fit the trailer thus the late night return. The representative I delt with was professional and did double check the vehicle size for me and the right year and model was applied. He acknowledged and apologized for the phones and was great to deal with 5 stars to the rep. Trailer was as expected. 1 star to the computer systems , app, website and electronic customer service systems in place.TRISTIN G.
Great service!James P. | First Impressions
Customer did not leave a comment.Mason C.
Great experience, very professional staffMICHAEL R.
Customer did not leave a comment.Katrina Lee B.
Customer did not leave a comment.Todd R. | First Impressions
The 26 foot box truck I had 187,993 miles was a pile of junk . The steering alignment was way off , needed new brake pads . When I got it up to 55 mph on the highway it was vibrating bad . This truck should be taken out of service , before it kills somebody on the road . Just another negative experience for me from Uhaul. I was extremely disappointed today ...KYLE R.
I was thrilled to find this place to store my vehicle while I’m out of state.Joy K. | First Impressions
The remote check in was kind of like a scavenger hunt 😊 We would find it easier next time and liked the convenience. Not sure there's much to do to make it smoother- your directions were clear.William H.
everyone very friendly and helpfullDennis O. | First Impressions
After hours check in did mot go smoothly. Did not realize references would be called. My references were in couple hour earlier time zone so calls were msde after midnight to them and they didn't respond. Uhaul had my credit card info! Don't understand why this was necessarydwight V.
Only complaint is I was in the lobby for about 5 min with no one there. No one outside and I calle do it for anyone. Technician was in the restroom but no brb sign or anything.MELISSA K.
Thank you, U-Haul! Your container service worked really well for getting our family's possessions moved from Alaska to Washington and Oregon! Everyone at both Kenai, Alaska and Chehalis, Washington were great to work with - courteous, knowledgeable and helpful. We will let others know about this great service your company provides. Thanks again!KATHLENE D.
The person that checked me in was too meticulous and made it seem like I rented the truck just to abuse it. ALSO I had the fuel level exactly where it was when I received (I had a picture on my phone)t and she argued over 1 -1/2 gallons. Nearly made me late for my fliggt That was my 3rd year but will probably find another sourceRandall D.
Have UBox ready on the customers schedule, not the locations schedule.MARK P.
Customer did not leave a comment.JOHN S. | First Impressions
All was worthwhile to rent the Uhaul. It was the best way to rent a vehicle in Alaska during this time. All car rentals were gouging people and Uhaul stayed at their real price. Much appreciated. Although weak in driving trucks, my husband did just fine.DAVID C.
Customer did not leave a comment.DAVID T.
We were super happy with our overall experience. This is the 2nd time in 3 months to need a truck. And we have been extremely satisfied with the entire experience both times. They make it easy.Joyce C.
Customer did not leave a comment.Cameron F. | Overall Experience
Customer did not leave a comment.Corbi R. | First Impressions
I think there should be some streamlined flow between U-Haul rental and U-Box service vs human error, because when I rented U-Haul rental to move my belongings from U-Box, my U-Box wasn't ready (tucked very far back of storage facility, luckily on ground level with limited access to the door), even though I mentioned many times that specific reason. Another thing: prices at reservation should be locked in at that time of reservation. It just feel wrong that prices fluctuates daily. Other than that, customer service were great and helpful!VAS N.
With only limited staff on hand it was a significant wait to get waited on. I tried to go back to ask some questions, after visiting and securing the two spaces I rented, and after a significant wait as another customer was being helped, I had to leave for another appointment. I found two brand new locks on the floor of my two units, after having just bought two from the staff person and wanted to figure out what to do with them. I will stop in the next trip and see what I can find out. Extremely Clean, excellent security and access. Nice job.Thomas S. | First Impressions
April 2019, When we packed our U-Box, the cost of Shipping was quoted at : $3000.00. At the time we where trying to sell our house in Alaska and move to Massachusetts. (we just didn't know exactly where). It took more than a year to sell the house, The U-Box and most of our clothes, cooking utensils, and household goods where packed in the the U-Box. We survived two winters without boots, long-johns or jackets... they where in the in the U-Box. April 2021, the house in Clam Gulch, Alaska sold. We packed the last few things we could fit into our car, loaded up the dogs and drove away. We found a house close to Amy's mother, drove East... Bought the new home and asked for the U-Haul U-Box to be Delivered. The COST has now jumped to $4600 plus Delivery Fee? On top of that, there were three delays getting across the country, poor communications, Phone calls very early in the morning.. and none when someone said the would call back. All in All, On a scale of 1 to 10 this is about a NEGITIVE 3.Amy T.
The communication between the call center and the individual uhaul stores is terrible. The right hand doesn't know what the left is doing. Nothing was done right and it ended up costing me over 200 dollars to correct their mistakes in kenai. The manager refused to come out and talk to me in Spokane Valley. Horrible customer service. I will never use uhaul for moving againSAYRA W.
Customer did not leave a comment.Crystal R. | Online Move In
It would be helpful if the staff SHOWED you how to not set off the alarmDorothy D. | First Impressions
They were organized and friendly. They accommodated my sudden schedule change beautifully.Ami D.
Fast, easy and professional friendly service! Looking forward to renting something again 🙏🏻CHASE G.
Customer did not leave a comment.TELOMA E.
I'm glad I call you guys yesterday was very helpful for meAnnette B. | First Impressions
Customer did not leave a comment.BRIAN W.
Both the guys in Horsham PA and Kenai AK we're unbelievably helpful and professional. They made all the difference in managing the pickup & delivery! The 800 number online help were completely useless except when they could give a local number to contact directly the originating and destination dealerships.Annie W.
Kelly was awesome throughout the entire rental process!!!CHRISTY C.
No improvement . Stay consistent with great customer serviceJASON D.
After hours access didn't exist which was very unhelpful.Melissa D. | Overall Experience
New employeesVICTORIA M.
Very nice facilityBill S. | Overall Experience
Customer did not leave a comment.LARRY C.
He past away 6/3/22 Barbara GrayJerry G. | Overall Experience
Excellent and convenient serviceHARRISON D.
Your employee, Thadius Maxie deserves a special HURRAY!! Although he was the only person working when I picked up my U-Haul rental, he very skillfully handled another customer, a phone call with an apparently unhappy customer and me. He did great, he asked the phone caller if he could call them back, took great care of the other customer and me. Please make sure you recognize him!!! You are lucky to have such a great employee!DAVID D.
Setting up our travel route was amazing! The worker spent time finding us the right trailer we needed. We originally were going to haul our stuff to Two Harbors, MN and it would've costed us over $600. The worker suggested a nearby city (30 minutes away from Two Harbors) that needed the trailer, and it cut our cost down to $350. They were very helpful on getting us a good trailer and a good rate! What stops me from giving a 5 star rating is; when I went to pick up the trailer, there was only 1 person working and 4-5 other customers picking up equipment as well. I was suppose to pick up my equipment at 10am, but since the employee was busy helping others get their equipment, I sat and waited for about an hour before getting help. It wasn't the employees fault, he did the best he could, but I was ready to get on the road and it set us back an hour. When you guys have customers coming to get equipment, have more workers there to help the process! This guy was busy hooking up trailers for people while 3-4 customers sat inside the store waiting to be helped.RYAN F.
Absolutely nothing. Our clerk was VERY thorough, and friendly.she answered our questions and gave us a lot of info. She covered it all. Super easy to see the U Haul that we wanted and to get it. It drove very easy. We had a great experience.Joyce C.
Was great the way it was,DAVID C.
Customer did not leave a comment.Kristina L. | First Impressions
This particular journey was moving me back to home state of Alaska. I appreciate the staff at both beginning and at destination. Both facilities kept me worry free. I feel well taken care of and will be keeping my â€œstuffâ€ at local U-Haul, until I get my homestead livable. Thank you.Rozanne T.
Customer did not leave a comment.TAYLOR C.
It took 45 minutes to rent the trailer. It would have been nice to have more than one employee to help customers.STEWART B.
Customer did not leave a comment.BRADLEY M.
Amazing facility in Kenai Alaska. Super clean !!Marion N. | First Impressions
Customer did not leave a comment.JON L.
Customer did not leave a comment.JOHN B.
Offer AAA and military discounts. Include the dolly with the truck rental instead of stacking that on the bill.SANDRA S.
While the drop off location wasn't responsible for the damages they were sympathetic.ANDREW S.
Nothing comes to mind.MICHAEL B.
Customer did not leave a comment.Mellisa N. | First Impressions
Customer did not leave a comment.WILLIAM O. | First Impressions
They are very helpful, they got me a refund for the widow wiper blade.Lawrence B.
Customer did not leave a comment.CATHERINE A.
The customer service was amazing this Sunday, this location has the best people on Sunday.JACOB T.
Customer did not leave a comment.TRAVIS L.
Pictures of trailer were not up to date and side running light burned out before I took it but was marked by person that was working when picked up when returned another person wanted to charge us for a burned out bulb... really!MELANIE W.
Customer did not leave a comment.MICHAEL B.
You have an amazing manager, Zina, who met my every need and answered all concerns. Staff working under her are equally efficient. Contact with Alyce and Coryenn were top notch, too! Thank you for having this facility in our town of Kenai, Alaska.Shirie D. | Overall Experience
Customer did not leave a comment.Scott F. | Overall Experience
Zina was most accommodating & took care of all my needs for storage. Other individuals included Alyce who was able to transfer size needed when a 5 x10 was not going to hold all items! Carrien has excellent phone manners ! It helps to have friendly service, eliminating additional stress!!! Thank youShirie D. | First Impressions
Customer did not leave a comment.DONALD H. | Overall Experience
Customer did not leave a comment.Julie H. | First Impressions
For a single older lady, they made my experience convenient easy and comfortable. I appreciate the well designed facility and very happy.Rozanne T. | First Impressions
Staff was competent, knowledgeable and accommodating as well as friendly.Kay M. | First Impressions
Zina, was awesome to work with..Ryan M. | Overall Experience
Customer did not leave a comment.Nicholas M. | First Impressions
Customer did not leave a comment.Todd R. | Overall Experience
Great place and manager were very accommodating and good to work with.Ron L. | Overall Experience
Exc service with a big smile ! thank you 😀David (Chuck) S. | Overall Experience
I parked 2 vehicles in October. I wanted to disconnect the batteries to prevent draining the power. Employee asked me not to, because if they had to move them it would be a problem. She also said she could run the cars periodicalIy. I called in January and asked if they could start the cars in order to keep the batteries charged. I was then told that there would be a $20.00 charge each time I requested this. I asked a friend to go there and put a trickle charger on the cars. Again, I was charged $20.00 in order to allow him to do it. When we returned in April the batteries were dead. The employee would not allow me to bring in another vehicle to jump start my cars. She said the manager says it was a liability issue. My truck was about 50 feet from a roll-up door. We could have easily brought another vehicle in to jump start my vehicles. I had to return the following day with a portable charger to start my cars. I live 45 miles from the facility, so I ended up needing 2 days to get my vehicles back. The employees I dealt with were fine, but were obligated to follow the manager's instructions. As for cleanliness, apparently there has been some construction going on inside. My vehicles and all the others around it were covered with a layer of concrete dust, which is highly abrasive.. My question to U-Haul is- If you are storing vehicles for extended periods, why not have a portable jump starter? It would be a minimal cost to provide an increased level of service.Rodney E. | Overall Experience
Customer did not leave a comment.Sean K. | Online Move In
The gal who checked me in was awesome!!! She was so helpful and knowledgeable. Made the whole process a breeze. Thanks again!Paul P. | Online Move In
Zina and her staff are very friendly, helpful and very considerate!Clyde C. | First Impressions
Staff was friendly, she did make a mistake and put my middle name in as my last name and spelt it incorrectly but I caught it when she gave me a copy of my paperwork and she corrected it. I wasn't made aware that it was a U-Box and not an actual U-Haul storage so that was disappointing to find out after paying but I will still be using it (but I'm sure other customers would appreciate clarification ahead of time). The facility was clean but a second point of access would be convenient due to the fact that I have a 1,000 pound piece of equipment to move in and it will be a pain to haul all the way across the building since the second set of doors aren't open. Overall, it was a good experience, I just wish I was aware of the fact that it wasn't a normal U-Haul storage room, the typos weren't a big deal, just added a delay to the process, mistakes happen, I didn't mind, I'm just glad I caught that. I hope you guys open the second set of doors or will at least be accommodating and let me use them on Saturday when I move this equipment in.Vanessa U. | First Impressions
I love this place.Jerry G. | First Impressions
great staffDavid (Chuck) S. | First Impressions
Customer did not leave a comment.David P. | Overall Experience
Customer did not leave a comment.Buddy C. | First Impressions
Very nice and helpful staff.Ron L. | First Impressions
Customer did not leave a comment.Corynn M. | First Impressions
Customer did not leave a comment.kendra p. | Overall Experience
Not having 24 hour access to vehicles and closing hours of 6pm this storage facility is behind the curve of the 24hr full access Storage facilities.Matt C. | Overall Experience
Customer did not leave a comment.Gwendolen G. | Overall Experience
Customer did not leave a comment.Robert B. | Overall Experience
Customer did not leave a comment.Lucas S. | Overall Experience
Thanks for keeping my motorhome warm all winter.Todd R. | Overall Experience
Zina does a great job!Rachel P. | Overall Experience
Customer did not leave a comment.Steve M. | Overall Experience
I was not able to retrieve items during open hours on a weekend, which i was not aware of. I would have rented longer if it was more convenient to retrieve items.Chris W. | Overall Experience
Customer did not leave a comment.CHRISTOPHER E. | Overall Experience
A great rate for indoor vehicle storage. Lowest cost I could find in the areaRodney E. | Overall Experience
The staff at this facility is very helpful and friendly. Never too busy to answer questions, pleasant and knowledgeable.Amy G. | Overall Experience
Pleased to have access to secure warm vehicle storage at a fair monthly rate. Staff were friendly and very accommodating. Special thanks to Zina, facility manager, for “going above and beyond” by periodically starting my vehicle for me. Thanks so much!SCOTT S. | Overall Experience
Customer did not leave a comment.Steven H. | Overall Experience
The employee was amazing but the fact that the whole place shuts down at 5pm makes it almost impossible to access my storage after work.Shelby B. | Overall Experience
We took over a storage from person that we bought a trailer from. . They had 3 weeks remaining in their rental agreement. By the time we were through checking in, the balance was gone. Very poor.Steven H. | First Impressions
Excellent!!! Very pleased. Professional yet friendly and aim to please. Good job!!William F. | Online Move In
NaMartin W. | Overall Experience
Additional Services at this Location
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