Customer did not leave a comment.Gary E. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Kenai
Kenai, AK 99611
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
AwesomenessDoyle M. | First Impressions
Corynn was especially kind and professional. The Uhaul move was very smooth. Would recommend to anyone doing a long distance move. Thank you.Candace G.
The return after hours website did not work, at step 5 it would not accept any picture of parked location, spent 2 hours trying different browsers and another phone, And the app could not find my contract at all. Phones where also down today. After selecting prompt 2 for traler and truck information to talk to the representative at this location all i would get is dial tone so back to town i went. Also the auto transport i rented was assured to fit the vehicle i had stated but after getting to the vehicle i measured the wheelbase size turned out to be 147 not 137 inchs and would not fit the trailer thus the late night return. The representative I delt with was professional and did double check the vehicle size for me and the right year and model was applied. He acknowledged and apologized for the phones and was great to deal with 5 stars to the rep. Trailer was as expected. 1 star to the computer systems , app, website and electronic customer service systems in place.TRISTIN G.
Great service!James P. | First Impressions
Customer did not leave a comment.Mason C.
Great experience, very professional staffMICHAEL R.
Customer did not leave a comment.Katrina Lee B.
Customer did not leave a comment.Todd R. | First Impressions
The 26 foot box truck I had 187,993 miles was a pile of junk . The steering alignment was way off , needed new brake pads . When I got it up to 55 mph on the highway it was vibrating bad . This truck should be taken out of service , before it kills somebody on the road . Just another negative experience for me from Uhaul. I was extremely disappointed today ...KYLE R.
I was thrilled to find this place to store my vehicle while I’m out of state.Joy K. | First Impressions
The remote check in was kind of like a scavenger hunt ðŸ˜Š We would find it easier next time and liked the convenience. Not sure there's much to do to make it smoother- your directions were clear.William H.
everyone very friendly and helpfullDennis O. | First Impressions
After hours check in did mot go smoothly. Did not realize references would be called. My references were in couple hour earlier time zone so calls were msde after midnight to them and they didn't respond. Uhaul had my credit card info! Don't understand why this was necessarydwight V.
Only complaint is I was in the lobby for about 5 min with no one there. No one outside and I calle do it for anyone. Technician was in the restroom but no brb sign or anything.MELISSA K.
Thank you, U-Haul! Your container service worked really well for getting our family's possessions moved from Alaska to Washington and Oregon! Everyone at both Kenai, Alaska and Chehalis, Washington were great to work with - courteous, knowledgeable and helpful. We will let others know about this great service your company provides. Thanks again!KATHLENE D.
The person that checked me in was too meticulous and made it seem like I rented the truck just to abuse it. ALSO I had the fuel level exactly where it was when I received (I had a picture on my phone)t and she argued over 1 -1/2 gallons. Nearly made me late for my fliggt That was my 3rd year but will probably find another sourceRandall D.
Have UBox ready on the customers schedule, not the locations schedule.MARK P.
Customer did not leave a comment.JOHN S. | First Impressions
All was worthwhile to rent the Uhaul. It was the best way to rent a vehicle in Alaska during this time. All car rentals were gouging people and Uhaul stayed at their real price. Much appreciated. Although weak in driving trucks, my husband did just fine.DAVID C.
Customer did not leave a comment.DAVID T.
We were super happy with our overall experience. This is the 2nd time in 3 months to need a truck. And we have been extremely satisfied with the entire experience both times. They make it easy.Joyce C.
Customer did not leave a comment.Cameron F. | Overall Experience
Customer did not leave a comment.Corbi R. | First Impressions
I think there should be some streamlined flow between U-Haul rental and U-Box service vs human error, because when I rented U-Haul rental to move my belongings from U-Box, my U-Box wasn't ready (tucked very far back of storage facility, luckily on ground level with limited access to the door), even though I mentioned many times that specific reason. Another thing: prices at reservation should be locked in at that time of reservation. It just feel wrong that prices fluctuates daily. Other than that, customer service were great and helpful!VAS N.
With only limited staff on hand it was a significant wait to get waited on. I tried to go back to ask some questions, after visiting and securing the two spaces I rented, and after a significant wait as another customer was being helped, I had to leave for another appointment. I found two brand new locks on the floor of my two units, after having just bought two from the staff person and wanted to figure out what to do with them. I will stop in the next trip and see what I can find out. Extremely Clean, excellent security and access. Nice job.Thomas S. | First Impressions
April 2019, When we packed our U-Box, the cost of Shipping was quoted at : $3000.00. At the time we where trying to sell our house in Alaska and move to Massachusetts. (we just didn't know exactly where). It took more than a year to sell the house, The U-Box and most of our clothes, cooking utensils, and household goods where packed in the the U-Box. We survived two winters without boots, long-johns or jackets... they where in the in the U-Box. April 2021, the house in Clam Gulch, Alaska sold. We packed the last few things we could fit into our car, loaded up the dogs and drove away. We found a house close to Amy's mother, drove East... Bought the new home and asked for the U-Haul U-Box to be Delivered. The COST has now jumped to $4600 plus Delivery Fee? On top of that, there were three delays getting across the country, poor communications, Phone calls very early in the morning.. and none when someone said the would call back. All in All, On a scale of 1 to 10 this is about a NEGITIVE 3.Amy T.
The communication between the call center and the individual uhaul stores is terrible. The right hand doesn't know what the left is doing. Nothing was done right and it ended up costing me over 200 dollars to correct their mistakes in kenai. The manager refused to come out and talk to me in Spokane Valley. Horrible customer service. I will never use uhaul for moving againSAYRA W.
Customer did not leave a comment.Crystal R. | Online Move In
It would be helpful if the staff SHOWED you how to not set off the alarmDOrothy D. | First Impressions
They were organized and friendly. They accommodated my sudden schedule change beautifully.Ami D.
Fast, easy and professional friendly service! Looking forward to renting something again ðŸ™ðŸ»CHASE G.
Customer did not leave a comment.TELOMA E.
I'm glad I call you guys yesterday was very helpful for meAnnette B. | First Impressions
Customer did not leave a comment.BRIAN W.
Both the guys in Horsham PA and Kenai AK we're unbelievably helpful and professional. They made all the difference in managing the pickup & delivery! The 800 number online help were completely useless except when they could give a local number to contact directly the originating and destination dealerships.Annie W.
Kelly was awesome throughout the entire rental process!!!CHRISTY C.
No improvement . Stay consistent with great customer serviceJASON D.
After hours access didn't exist which was very unhelpful.Melissa D. | Overall Experience
New employeesVICTORIA M.
Very nice facilityBill S. | Overall Experience
Customer did not leave a comment.LARRY C.
He past away 6/3/22 Barbara GrayJerry G. | Overall Experience
Excellent and convenient serviceHARRISON D.
Your employee, Thadius Maxie deserves a special HURRAY!! Although he was the only person working when I picked up my U-Haul rental, he very skillfully handled another customer, a phone call with an apparently unhappy customer and me. He did great, he asked the phone caller if he could call them back, took great care of the other customer and me. Please make sure you recognize him!!! You are lucky to have such a great employee!DAVID D.
Setting up our travel route was amazing! The worker spent time finding us the right trailer we needed. We originally were going to haul our stuff to Two Harbors, MN and it would've costed us over $600. The worker suggested a nearby city (30 minutes away from Two Harbors) that needed the trailer, and it cut our cost down to $350. They were very helpful on getting us a good trailer and a good rate! What stops me from giving a 5 star rating is; when I went to pick up the trailer, there was only 1 person working and 4-5 other customers picking up equipment as well. I was suppose to pick up my equipment at 10am, but since the employee was busy helping others get their equipment, I sat and waited for about an hour before getting help. It wasn't the employees fault, he did the best he could, but I was ready to get on the road and it set us back an hour. When you guys have customers coming to get equipment, have more workers there to help the process! This guy was busy hooking up trailers for people while 3-4 customers sat inside the store waiting to be helped.RYAN F.
Absolutely nothing. Our clerk was VERY thorough, and friendly.she answered our questions and gave us a lot of info. She covered it all. Super easy to see the U Haul that we wanted and to get it. It drove very easy. We had a great experience.Joyce C.
Was great the way it was,DAVID C.
Customer did not leave a comment.Kristina L. | First Impressions
This particular journey was moving me back to home state of Alaska. I appreciate the staff at both beginning and at destination. Both facilities kept me worry free. I feel well taken care of and will be keeping my â€œstuffâ€ at local U-Haul, until I get my homestead livable. Thank you.Rozanne T.
Customer did not leave a comment.TAYLOR C.
It took 45 minutes to rent the trailer. It would have been nice to have more than one employee to help customers.STEWART B.
Customer did not leave a comment.BRADLEY M.
Amazing facility in Kenai Alaska. Super clean !!Marion N. | First Impressions
Customer did not leave a comment.JON L.
Customer did not leave a comment.JOHN B.
Offer AAA and military discounts. Include the dolly with the truck rental instead of stacking that on the bill.SANDRA S.
While the drop off location wasn't responsible for the damages they were sympathetic.ANDREW S.
Nothing comes to mind.MICHAEL B.
Customer did not leave a comment.Mellisa N. | First Impressions
Customer did not leave a comment.WILLIAM O. | First Impressions
They are very helpful, they got me a refund for the widow wiper blade.Lawrence B.
Customer did not leave a comment.CATHERINE A.
The customer service was amazing this Sunday, this location has the best people on Sunday.JACOB T.
Customer did not leave a comment.TRAVIS L.
Pictures of trailer were not up to date and side running light burned out before I took it but was marked by person that was working when picked up when returned another person wanted to charge us for a burned out bulb... really!MELANIE W.
Customer did not leave a comment.MICHAEL B.
You have an amazing manager, Zina, who met my every need and answered all concerns. Staff working under her are equally efficient. Contact with Alyce and Coryenn were top notch, too! Thank you for having this facility in our town of Kenai, Alaska.Shirie D. | Overall Experience
Show helpful attendant. Great experiencePaula K.
Customer did not leave a comment.Scott F. | Overall Experience
Told 160.00 for rental amount when l paid it was 225.60. Added insurance for 28.00. Slightly more an was acceptableERNEST T.
Customer did not leave a comment.Maryjane H.
Good professional and friendly service for trailer pick up and return. Thank You.STEVEN A.
Zina was most accommodating & took care of all my needs for storage. Other individuals included Alyce who was able to transfer size needed when a 5 x10 was not going to hold all items! Carrien has excellent phone manners ! It helps to have friendly service, eliminating additional stress!!! Thank youShirie D. | First Impressions
Customer did not leave a comment.ARTHUR T.
Customer did not leave a comment.James N.
Customer did not leave a comment.DONALD H. | Overall Experience
Customer did not leave a comment.Julie H. | First Impressions
For a single older lady, they made my experience convenient easy and comfortable. I appreciate the well designed facility and very happy.Rozanne T. | First Impressions
Staff was competent, knowledgeable and accommodating as well as friendly.Kay M. | First Impressions
Zina, was awesome to work with..Ryan M. | Overall Experience
I was happy with my experience, however when the sign says 39.99 a day that's not what it really is. There is teeny tiny writing that say tax fees and gas.. When I had a truck from 11-2 it was 115.00 + . I was just a little disappointed. It was a lot different from 39 dollars.DANA O.
Customer did not leave a comment.Henry T.
Job well done by customer service staff in Kenai.ANN L.
I kept the Uhaul an extra day and I felt the number of times Thedious called me was unnecessary. I will stick with the Soldotna store.STACEY D.
Customer did not leave a comment.Nicholas M. | First Impressions
Customer did not leave a comment.Todd R. | Overall Experience
Great place and manager were very accommodating and good to work with.Ron L. | Overall Experience
You guys are on it.JOHN W.
Exc service with a big smile ! thank you 😀David (Chuck) S. | Overall Experience
Customer did not leave a comment.SUSAN R.
Everyone was great and extremely helpful. My husband and I would no improvement suggestions. As good customer service is always the best , and they already have that. It is hard to find kind smiling staff these days anywhere.Sandra M.
Customer did not leave a comment.STACY A.
Absolutely! The day the truck was supposed to be returned was a nationwide hiccup with UHaul's computers. The folks at the Kenai location were wonderful, ensuring that another day was provided at no charge. I got a call the next morning to make sure things were okay, and the lady was just super. I can't imagine how frazzled they were dealing with the events of the outage from the previous day, but she was very upbeat, apologetic (although I wasn't bothered by it, because it wasn't something anyone could control!), and took the time to make sure I felt like a valued customer. Great experience, the employees at that location deserve five stars!Nancy R.
I parked 2 vehicles in October. I wanted to disconnect the batteries to prevent draining the power. Employee asked me not to, because if they had to move them it would be a problem. She also said she could run the cars periodicalIy. I called in January and asked if they could start the cars in order to keep the batteries charged. I was then told that there would be a $20.00 charge each time I requested this. I asked a friend to go there and put a trickle charger on the cars. Again, I was charged $20.00 in order to allow him to do it. When we returned in April the batteries were dead. The employee would not allow me to bring in another vehicle to jump start my cars. She said the manager says it was a liability issue. My truck was about 50 feet from a roll-up door. We could have easily brought another vehicle in to jump start my vehicles. I had to return the following day with a portable charger to start my cars. I live 45 miles from the facility, so I ended up needing 2 days to get my vehicles back. The employees I dealt with were fine, but were obligated to follow the manager's instructions. As for cleanliness, apparently there has been some construction going on inside. My vehicles and all the others around it were covered with a layer of concrete dust, which is highly abrasive.. My question to U-Haul is- If you are storing vehicles for extended periods, why not have a portable jump starter? It would be a minimal cost to provide an increased level of service.Rodney E. | Overall Experience
Great staff, very personable and accommodating! Well done UHaul!Bill S.
The young girl that rented to me did great. She was fast, friendly and informative!! From the kenai store.JENNIFER L.
This is the worst customer service ever! Where the fuck is our pod?CHRISTOPHER E.
Driveway needs to be plowed better.David C.
Customer did not leave a comment.Mark S.
The person I picked the truck up from was rude. She interrupted and did not answer questions. She told me I would be charged if there was snow on the floormats - in Alaska - in winter! The other staff member was excellent but the one who checked the truck out to me will keep me from ever returning to that branch. The Soldotna branch is much friendlier.PAUL L.
Customer did not leave a comment.Sean K. | Online Move In
Cab was 90% clean--2 items for left in it from previous renterANDREW T.
The gal who checked me in was awesome!!! She was so helpful and knowledgeable. Made the whole process a breeze. Thanks again!Paul P. | Online Move In
Customer service was great , both of the ladies that took care of us was polite and friendly.MARY N.
Great drop off but after spending almost $5000 and driving the Alcan the lady asked us to take the 26 foot moving truck through the car wash because it was so dirty. Cleaning the rental truck after spending so much money and the turmoil of driving for 5 days should not be something that a rental company asks customers to do and if so should be asked when renting to begin with. Other than that the Uhaul Center in Kenai, AK is a very nice.Johanna W.
Customer did not leave a comment.Mary K.
Zina and her staff are very friendly, helpful and very considerate!Clyde C. | First Impressions
Customer did not leave a comment.Joshua S.
The rental requirements should include a major credit card and a 100.00 deposit would require a special acceptance that covers the company in cases like theft as in my case.ALLENE F.
Lady at counter was great kinda a pain in the ass when returning trailer.MARK S.
Customer did not leave a comment.Raymond G.
Recognize Corynn as a valuable employee, due to her professional attitude if you don't take care of her, you will lose a valuable asset to the company.Edward C.
There was so much ice in the bed I had to where ice cleats to load washing machine by myself. Not a happy camperGENE D.
Though I wanted estimates for shipping and renting a truck, I was automatically given a reservation for both. I had to ask that reservations be cancelled and had to follow up on it. I was charged insurance when I was only asking for a shipping estimate on UBoxes. I never signed a contract either. I asked for a refund on the charge. I was not given a receipt showing that I had returned all of the blankets. I asked for a receipt and was told No. I took pictures of both emptied UBoxes and the blankets that I returned. Though Corrine was nice, Xena and Kelly were not. Xena was condescending to me and saying that I was confused and Kelly was snotty. Please have Xena and Kelly receive more training on customer service. Because of the poor customer service, I chose another moving company to ship my items out of state. Your loss, their gain.Ann H.
Staff was friendly, she did make a mistake and put my middle name in as my last name and spelt it incorrectly but I caught it when she gave me a copy of my paperwork and she corrected it. I wasn't made aware that it was a U-Box and not an actual U-Haul storage so that was disappointing to find out after paying but I will still be using it (but I'm sure other customers would appreciate clarification ahead of time). The facility was clean but a second point of access would be convenient due to the fact that I have a 1,000 pound piece of equipment to move in and it will be a pain to haul all the way across the building since the second set of doors aren't open. Overall, it was a good experience, I just wish I was aware of the fact that it wasn't a normal U-Haul storage room, the typos weren't a big deal, just added a delay to the process, mistakes happen, I didn't mind, I'm just glad I caught that. I hope you guys open the second set of doors or will at least be accommodating and let me use them on Saturday when I move this equipment in.Vanessa U. | First Impressions
Customer did not leave a comment.DANIEL L.
Customer did not leave a comment.MICHAEL F.
Good, quick service, nothing needed to improve.Robert O.
Customer did not leave a comment.Edward M.
Clerk was very professionalSean O.
Like the drop off after hours feature of the app. Very convenient. Good job!DENNIS O.
Customer did not leave a comment.Kavik P.
Customer did not leave a comment.David D.
I love this place.Jerry G. | First Impressions
Thanks for having your shit together, unlike the Anchorage location.Jonathan P.
Customer did not leave a comment.RICHARD B.
Customer did not leave a comment.DENNIS O.
Hood wasn't fully latched and I had to quickly slow down and pull off the road to close.Alan K.
You did greatROBERT T.
great staffDavid (Chuck) S. | First Impressions
I returned the uhaul on Sept 8. Over the next week I received 4 phone calls asking when I was fluid to return it. I told them each time it had been returned on the 8th. Better communication needed!JEFFREY P.
The customer service rep that helped me hook up the trailer was great and was very smart and helpful with her job. Keep her on your payrollROBERT M.
The young lady here couldn't do enough to help me, I would hire her in a heartbeat!MGary A.
Customer did not leave a comment.David P. | Overall Experience
Customer did not leave a comment.Mark Alan P.
Customer did not leave a comment.Buddy C. | First Impressions
Customer did not leave a comment.Michael F.
Very nice and helpful staff.Ron L. | First Impressions
Customer did not leave a comment.WILLIAM H.
Customer did not leave a comment.LAURAJEAN K.
Customer did not leave a comment.Corynn M. | First Impressions
Additional Services at this Location
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Our cargo and utility trailers start at $14.95!
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