Customer Reviews for U-Haul Moving & Storage of Kenner

768 reviews

2828 Marietta St   Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)

(504) 468-3444

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(504) 468-3444

2828 Marietta St
Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I have rented trucks from here also. Personally and professionally. Always recommend them to friends and business associates. Have always had wonderful experience with everyone. Thank you Elma Ledet

Elma G.  |  Overall Experience 
Rating:
5.0

Buen servicio

GILBERT C.  |  Overall Experience 
Rating:
2.0

I asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois Sandifer

Lois S.  |  Online Move In 
Rating:
5.0

This is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.

Gwen B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tryrone D.  |  Overall Experience 
Rating:
5.0

Yes I'm sorry I hate l loss all of my stuff

DARRYL B.  |  Overall Experience 
Rating:
4.0

The staff is very courteous!

Alma V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martin N.  |  First Impressions 
Rating:
2.0

I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.

Robert G.  |  First Impressions 
Rating:
5.0

Just awesome ladies

NICOLE F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Renette H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

garland M.  |  Overall Experience 
Rating:
5.0

Thanks for having me

earl s.  |  First Impressions 
Rating:
5.0

Amazing staff , all ever helpful to us! Definitely recommend :)

Stephanie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quanetta I.  |  Online Move In 
Rating:
1.0

Esta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔

Claudia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janell D.  |  Overall Experience 
Rating:
5.0

Everyone was always so friendly and helpful to me

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Timothy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROMALIC B.  |  Overall Experience 
Rating:
5.0

i'll comment within the 14 days after the review has been sent. Thank you.

ALLEN KEITH P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy C.  |  Overall Experience 
Rating:
5.0

Staff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.

Gwen B.  |  First Impressions 
Rating:
1.0

The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤

Rose L.  |  First Impressions 
Rating:
1.0

Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas

Jimenez G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brandon F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LESLIE D.  |  Overall Experience 
Rating:
5.0

Keep providing excellent service.

ROY P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alisa C.  |  Overall Experience 
Rating:
5.0

Thank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.

Daniel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LORETTA R.  |  Overall Experience 
Rating:
5.0

Employees at your location are extremely friendly and they make the details very transparent.

Geraldlynn P.  |  First Impressions 
Rating:
5.0

Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.

Arc B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terrianesia B.  |  Overall Experience 
Rating:
5.0

Again another excellent experience

DELISA B.  |  Online Move In 
Rating:
5.0

Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.

Henrietta R H.  |  Overall Experience 
Rating:
5.0

Great Housekeeping

Jeffery N.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Michael D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaida D.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

cat j.  |  Overall Experience 
Rating:
1.0

Went online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I needed

Diane B.  |  Overall Experience 
Rating:
5.0

The staff was outstanding!

Victoria R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

scott c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janet L.  |  Overall Experience 
Rating:
5.0

Teh staff is fantastic!

William P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANITA S.  |  Overall Experience 
Rating:
5.0

This is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. Tom

Denise F.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylour R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion R.  |  Overall Experience 
Rating:
5.0

I am fully satisfied with U-Haul facility and service.

Nao K.  |  Overall Experience 
Rating:
5.0

The staff and manager was very accommodating and very helpful

Daniel C.  |  First Impressions 
Rating:
5.0

The staff are professional, friendly and always ready to help.

Charles p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marcel D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

keithsha w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joshua W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lester A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KRISTIE A.  |  Overall Experience 
Rating:
3.0

Ok

Alfredia B.  |  Overall Experience 
Rating:
5.0

The gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!

Kathy W.  |  First Impressions 
Rating:
2.0

The staff was extremely rude.

Emily B.  |  Overall Experience 
Rating:
5.0

Thank you guys everything were perfect

J. JESUS A.  |  Overall Experience 
Rating:
1.0

Poor customer service...

Maria P.  |  Overall Experience 
Rating:
5.0

William Lee was very nice and knowledgeable about the Uhaul facility.

Sherelle W.  |  Overall Experience 
Rating:
5.0

The people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.

Paula M.  |  Overall Experience 
Rating:
3.0

Not the friendliest uhaul facility.

audrey k.  |  Overall Experience 
Rating:
5.0

Thank you for your service!

Dione P.  |  Overall Experience 
Rating:
5.0

Friendly staff

Susan L.  |  Overall Experience 
Rating:
3.0

At the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.

SAL S.  |  Overall Experience 
Rating:
5.0

Deanna is an excellent manager , I appreciate all her assistance.

CABRINIA M.  |  Overall Experience 
Rating:
5.0

Everything was great!

Carl W.  |  Overall Experience 
Rating:
5.0

Everyone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it

Kamila O.  |  Overall Experience 
Rating:
5.0

Deanna was available and accommodating

alexis w.  |  Overall Experience 
Rating:
5.0

It was busy but she handled everything in a timely manner even though she was by herself and was very professional.

Larenzo T.  |  First Impressions 
Rating:
5.0

Customer service was Second to none!

Marcel D.  |  First Impressions 
Rating:
1.0

0 stars

Lawanda H.  |  First Impressions 
Rating:
1.0

poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears

Brunson D.  |  First Impressions 
Rating:
5.0

Manager and staff very efficient and helpful. Will recommend.

Maria Del Socorro R.  |  First Impressions 
Rating:
4.0

good

Maria W.  |  First Impressions 
No reviews have been submitted for this location.

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