Customer did not leave a comment.Debera H.
Customer Reviews for U-Haul Moving & Storage of Kenner
Kenner, LA 70062
(At the corner of Marrietta St and Veterans directly behind Tire Kingdom)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.rosland B.
I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.Robert G. | First Impressions
Stop lying say there was a scratch on the truck when it wasn't not happy with uhaul i never had a problem beforeJEANETTE C.
Customer did not leave a comment.PAM T.
Customer did not leave a comment.David D.
Great customer service. Staff was well dressed and made the uhaul experience easy. Pleasant atmosphere.RENARD A.
Try to have more 10 footer trucks available..i was totally afraid of the 15 foot but i had to get that due to lack of inventoryKEVA B.
Just awesome ladiesNICOLE F. | First Impressions
Customer did not leave a comment.CARLOS G.
Customer did not leave a comment.CHARLEETHA L.
Customer did not leave a comment.JASON W.
Customer did not leave a comment.Cornelius D.
Lower cleaning fees for a lil mud on floor for 73 to lowerCHAD N.
Customer did not leave a comment.SEAN T.
Honestly, the front office reeked of weed. When I dropped off and also when I picked up. The workers seemed friendly but also seemed high (maybe). The lady who helped me was really nice. The guy who was there when I dropped off was helpful and friendly. But in an area where customer service is described as rude. I'd rather take the sent of some pot over the horrible customer service the I have found in other places.Jonathan M.
Customer did not leave a comment.Gregory H.
Customer did not leave a comment.Robert H.
I had a wonderful experience with all the employees working that day. They were friendly, helpful, and patient. The manager was very friendly as well.SAMANTHA S.
Customer did not leave a comment.Craig M.
The General Manager Ms. Clakeley was amazing! She had everything ready to go and made it a great experience!Angelica B.
Customer did not leave a comment.Renette H. | Overall Experience
Customer did not leave a comment.Lester A. | First Impressions
Customer did not leave a comment.MARK A.
I find your employees refusal to admit there making a mistake unprofessional.and blaming the customer to cover there mistake.DAVID R.
Just keep up what you are doing now.Ronald I.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.BRIAN L.
Need to tell the manager that how to talk with Customer no matter what The situation is.Amir S.
Great customer service friendly staffEDWIN M.
A memorably horrid experience was provided by Dawn. A follow-up call from the manger, did little to ameliorate the matter. Any future rentals as such, are directed away from this loacation.BRYAN C.
Customer did not leave a comment.garland M. | Overall Experience
Thanks for having meearl s. | First Impressions
Amazing staff , all ever helpful to us! Definitely recommend :)Stephanie R. | Overall Experience
Customer did not leave a comment.Quanetta I. | Online Move In
Customer did not leave a comment.STERLING W.
Customer did not leave a comment.COREY J.
Esta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔Claudia M. | Overall Experience
Customer did not leave a comment.Janell D. | Overall Experience
Customer did not leave a comment.William D.
There were a lot of nicks and small paint chips on the truck that were not marked with an X. I had to take a long time photographing each flaw so that I would not be charged when I returned the truck. The truck bed had water in it, which did not bother me, but it was not clean enough that I was sure I wouldn't be charged for returning it uncleaned. The level of cleanliness and the paint chips on the truck needs to be explained better.Amanda P.
Customer did not leave a comment.GISELA S.
Everyone was always so friendly and helpful to meMark S. | Overall Experience
Everything was great, nice people clean trucks!!OMAR M.
Everything is great. Thanks Turnkey for making my storage and moving easier.Wayne C.
Customer did not leave a comment.Timothy T. | Overall Experience
I reserved a 15 foot uhaul and appliance dolly a week in advance when I arrived either one was available. The only choice I had was to take a 20 foot with no dolly. I had to wait 30 minutes because nothing was prepared. I was also the only customer I ordered this vehicle for 8 am and return for 12pm. I had a problem with my movers and they didn't show up until 12pm. I received a call from this uhaul around 1:30 or so asking where's the uhaul it was supposed to be back at 12 pm and there was another family waiting for it. I am not renting this vehicle per hour I can't help if things run behind schedule. You shouldn't rent things on up of one another. I told them I was hurrying as fast as I can. 15 minutes later I get another call asking when can I get it back. My experience with this uhaul has caused me stress from the time I arrived to get until the time I drop it back off. I will never use this facility again.DONNA L.
Customer did not leave a comment.Maureen S. | Overall Experience
Customer did not leave a comment.JORGE S.
Customer did not leave a comment.ROMALIC B. | Overall Experience
i'll comment within the 14 days after the review has been sent. Thank you.ALLEN KEITH P. | First Impressions
Service was OK,but I wouldn't rent from them again,..thanksERNEST H.
Customer did not leave a comment.TIMOTHY B.
I'd reserved a utility dolly with my uhaul a week before my move date. There was no dolly, they did remove it from my bill, but over all very disappointing as I needed to move several large appliances.Ashley W.
Customer did not leave a comment.MEGAN M.
Make the continue or not interested bigger also at the beginning offer everything at a discount rate. Plus add a option for $3 that says you're responsible quick rental agreement!!HENRY W.
Customer did not leave a comment.Troy B.
The representative was. very pleasant and made my experience a wonderful one.Tara W.
Keep do exactly what you are doing!!!Brad B.
Customer did not leave a comment.Timothy C. | Overall Experience
Customer did not leave a comment.MYRA S.
Staff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.Gwen B. | First Impressions
The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤Rose L. | First Impressions
Customer did not leave a comment.Clarence S.
Customer did not leave a comment.CHRISTOPHER C.
Customer did not leave a comment.MARK T.
Dawn was so awesome, she went above and beyond for me! I appreciate it a ton especially during times like this, thank you Dawn!!!BARBARA T.
Customer did not leave a comment.JUNIOR P.
Customer did not leave a comment.DEON L.
Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horasJimenez G. | Overall Experience
Nothing at this location. They are The Best. I will ONLY ever deal with them. And hopefully someone really reads these comments and takes them into consideration. I have to say Mr Leon is THE BEST. He truly deserves a Raise. He went Above and Beyond to accommodate me.ALISA D.
I love the customer service there. he were great with a great personality I believe his name is Leon thanks for your hospitality my husband and I were very pleaseSHAMIKA R.
I was not told that I needed to do a walk around and check the trailer I rented for damage. The employee came out to my truck and hooked up the trailer for me. Once it was hooked up, I was free to go. When returning the trailer I was accused of damaging the trailer. I know for a fact that I did not hit, sure swipe or damage the trailer in any way. But there was an area of the Uhaul decal that was torn off. The size of a quarter maybe. I was charged full price for a complete new side decal . I did not choose to get insurance on the trailer because my auto policy covers it if I was to have an accident. But honestly, had I been told to check the trailer for damage, I'd be looking for body damage such as dents cracks sheet metal type damage. Not whether or not the decals were in mint condition. I feel like Uhaul should have done a better job at informing me of what to look for and do a walk around with me before I left the parking lot if they were worried about a decal having holes in it. I feel like I was screwed out of money for damage that I am sure was not caused by me and likely was there before I rented the trailer. This will be the last time I go with Uhaul. I seriously doubt the decal will even be replaced due the hole not really being that big and your still able to read UHAUL on the side.BARRY M.
Storage area closed. No way to find out any necessary codes or storage room number for â€œfreeâ€ storage room. Had to unload everything st my house. Called 1-800/u haul and they were less than helpful. I have HAD to use U-Haul several times over the last few months due to locations. EVERY TIME there was a problem. Mostly cancelled reservations. Why? I have no idea!!!!! WHY IS THIS COMPANY STILL IN BUSINESS?????Karen B.
No complaints great job and excellent customer serviceDEMETRICE W.
The truck smelled like cirgaretes , I don't smoke and the associate that took back the truck just said it was ok and was going to look it overMIGUEL E.
Customer did not leave a comment.patsy W.
Customer did not leave a comment.Inocencia H.
Customer did not leave a comment.Monika C.
Nothing, had an excellent experience. The staff were very friendly and helpful, the truck was ready and waiting and clean. Couldn't have gone any smootherMichelle B.
Wasn't a big fan of going to a uhual location to be referred down the street to a different uhual place. Lion was awesome ! He also mentioned that the Veterans and Williams Blvd location constantly tells people to go down the the Marietta location because they don't have any equipment to rent out .david G.
Customer did not leave a comment.Blake T.
I loved the cleanliness of the truck and the stuff very friendly.Yolanda G.
Customer did not leave a comment.Garrett T.
Customer did not leave a comment.DUANE R.
Customer did not leave a comment.Brandon F. | Overall Experience
Customer did not leave a comment.LESLIE D. | Overall Experience
Keep providing excellent service.ROY P. | First Impressions
Customer did not leave a comment.carmen N.
Customer did not leave a comment.Alisa C. | Overall Experience
Thank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.Daniel R. | Overall Experience
Willie from pickup Friday night was beyond helpfulNICOLE R.
The rental experience was awesome. Keep up to good workDANIELLE A.
The are the bestLorna D.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.AL S.
Customer did not leave a comment.LORETTA R. | Overall Experience
Customer did not leave a comment.James M.
Worse service I ever have ..Harmeet B.
No suggestions. Workers are friendly and very helpful.SHERRI M.
Bad costumer service, they don't have the equipment that we rent and didn't help to find out a solution. I'll not recommend it to anyone else worse experience and stress full than the moved itself.Jose C.
Customer did not leave a comment.Brian L.
Customer did not leave a comment.Brock S.
Customer did not leave a comment.Tori H.
Nice trailer! Built and towed well.Paul K.
Customer did not leave a comment.Luis M.
Everything was great no changes needed.DARRIUS J.
Staff was excellent, very professional and helpful.Claudell A.
Seats should be adjustable (raise up or down) for ladies so we can't see over the steering wheel....... ;)Ninetta M.
First I went to the uhaul place right down the street at Williams and veterans Blvd intersection and they were supposed to rent me a 20 ft uhaul but told me I couldn't pay In cash (which was a lie) and made me go put money in the bank And come back before they would rent me the uhaul that I asked for. When I returned the same lady told me they now only had a 26 foot they could rent, I asked what happened to the one I originally asked for and they said they gave it to someone else because they didn't know I was coming back......???? They were very rude and unprofessional so I went down the street to the 2828 Marietta location and the lady that helped me there was very helpful and very nice and professional. She made a bad experience and turned it into a good experience.David W.
Customer did not leave a comment.Erika L.
Customer did not leave a comment.ARTURO M.
Customer did not leave a comment.Carolyn A.
The employees at this location were helpful and friendly.Anthony M.
Customer did not leave a comment.MICHAEL J.
Upon reviewing the fuel gauge before leaving, the gauge was incorrect. The contact stated it was was 3/4 full however it was actually less at 3/8. I let the staff know and was advised to take a picture and submit the correct gauge. I did what I was told and began my move. When I returned , I was told I was responsible for the 3/4 of fuel. When I disagreed, the representative told me no proof was submitted prior to challenge my dispute. I was responsible for $9.75 in fuel. I totally disagree with this charge!!!Adan T.
Employees at your location are extremely friendly and they make the details very transparent.Geraldlynn P. | First Impressions
Staff was extremely nice, helpful and Very professional.Dwight P.
Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.Arc B. | First Impressions
Great customer service from officeJAZZLYN Y.
Services was awesomeIvy V.
Customer did not leave a comment.CALVIN K.
Great ServiceRandy G.
In our experience you can not improve..The lady checked us in was very helpful ...The gentlemen that was there on return was awesome...You have 2 great employees and we will be back when we do this again ...Thank you very much..Everyone stay safe !!!Wayne S.
Customer did not leave a comment.Terrianesia B. | Overall Experience
Willie was amazing was well as the manager I don't remember her name ! They were a bright spot in a very bad week .louis D.
Again another excellent experienceDELISA B. | Online Move In
Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.Henrietta R H. | Overall Experience
Great HousekeepingJeffery N. | Online Move In
Customer did not leave a comment.Michael D. | First Impressions
Customer did not leave a comment.Jaida D. | Overall Experience
Customer did not leave a comment.cat j. | Overall Experience
Went online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I neededDiane B. | Overall Experience
The staff was outstanding!Victoria R. | First Impressions
Customer did not leave a comment.scott c. | Overall Experience
Customer did not leave a comment.Jasmine B. | First Impressions
Customer did not leave a comment.Janet L. | Overall Experience
Teh staff is fantastic!William P. | Overall Experience
Customer did not leave a comment.ANITA S. | Overall Experience
This is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. TomDenise F. | First Impressions
Customer did not leave a comment.richard r. | Overall Experience
Customer did not leave a comment.Taylour R. | Overall Experience
Customer did not leave a comment.Marion R. | Overall Experience
I am fully satisfied with U-Haul facility and service.Nao K. | Overall Experience
The staff and manager was very accommodating and very helpfulDaniel C. | First Impressions
The staff are professional, friendly and always ready to help.Charles p. | Overall Experience
Customer did not leave a comment.Marcel D. | Overall Experience
Customer did not leave a comment.Tyrone D. | First Impressions
Customer did not leave a comment.keithsha w. | Overall Experience
Customer did not leave a comment.Joshua W. | Overall Experience
Customer did not leave a comment.Lester A. | Overall Experience
Customer did not leave a comment.KRISTIE A. | Overall Experience
OkAlfredia B. | Overall Experience
The gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!Kathy W. | First Impressions
The staff was extremely rude.Emily B. | Overall Experience
Thank you guys everything were perfectJ. JESUS A. | Overall Experience
Poor customer service...Maria P. | Overall Experience
William Lee was very nice and knowledgeable about the Uhaul facility.Sherelle W. | Overall Experience
The people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.Paula M. | Overall Experience
Not the friendliest uhaul facility.audrey k. | Overall Experience
Thank you for your service!Dione P. | Overall Experience
Friendly staffSusan L. | Overall Experience
At the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.SAL S. | Overall Experience
Deanna is an excellent manager , I appreciate all her assistance.CABRINIA M. | Overall Experience
Everything was great!Carl W. | Overall Experience
Everyone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate itKamila O. | Overall Experience
Deanna was available and accommodatingalexis w. | Overall Experience
It was busy but she handled everything in a timely manner even though she was by herself and was very professional.Larenzo T. | First Impressions
Customer service was Second to none!Marcel D. | First Impressions
The staff were awesome and always quick to help with any needs.Maximum A. | Overall Experience
Convient, friendly and a reasonable price.walter s. | Overall Experience
I feel that if you dont need the storage for a full month you shouldn't be charged for a full monthLucy M. | Overall Experience
I was glad that i had somewhere to put my stuff and it was at a good place and low priceDONNA R. | Overall Experience
0 starsLawanda H. | First Impressions
Very clean, well-maintained. I appreciate the security of the card access. Staff is very helpful.Katherine Y. | Overall Experience
poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my earsBrunson D. | First Impressions
Manager and staff very efficient and helpful. Will recommend.Maria Del Socorro R. | First Impressions
goodMaria W. | First Impressions
Great customer service.walter s. | First Impressions
Every other staff member was helpful except the store manager Deana. She is very rude and if you have a problem with something she refuses to hear you out or what you have to say.Tia N. | Overall Experience
Your representative was friendly helpful and did a great jobRenne S. | First Impressions
Well run shop.Damien G. | First Impressions
Experience was good.JUDITH P. | Overall Experience
I never had a problem. ThanksRobyn J. | Overall Experience
Loved it allSusan W. | Overall Experience
Super clean! Ms. Deanna and Kody were extremely helpful, made me feel at easeAngela M. | First Impressions
Occasionally had problems with the access card reader for outside units, but the problem was always resolved quickly.Robert W. | Overall Experience
Thanks for your professional service.GORDON W. | Overall Experience
Good customer service and most importantly, the restroom is very clean every time I visit U-haul on Marietta Street in Kenner. Thank you !Leaudriea G. | Reservation
Great place nice helpful stafgANITA L. | Overall Experience
Thank you all so much for being so friendly and helpfulLara B. | Overall Experience
Excellent staff and service; highly recommend. Thanks .LORCHID T. | Overall Experience
The staff was very friendly, helpful and professional. Would recommend anyone to the Uhaul in kenner, La. Thank you very much.Acqualine M. | Overall Experience
Great service for the 5 years I used the storage.JESSICA J. | Overall Experience
Everyone was very nice and helpful. Especially Missy and Deana. I really appreciate all their help.Vivian W. | Overall Experience
I don't know how your services are because I didn't use a storage unit from u haul when I rented the truck nor ever before that.Cleveland T. | Reservation
Everything went perfectly. Excellent service.SHANNON R. | Overall Experience
Awesome staff. The manager Deanna is the best. I’d definitely recommend this business to all my friends seeking services that They provide.jhiariss j. | Overall Experience
Great customer serviceColleen V. | Reservation
They went above and beyond to help me. Ms. Debbie an outstanding and compationate person . Also took the time to bring the paperwork and a locker . The treatment made it all worth it . Thanks SherylSheryl P. | Reservation
The staff were very helpfulJENIA H. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!