Customer Reviews for U-Haul Moving & Storage of Kenner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kenner

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Stephanie D. on

Rating:

Customer did not leave a comment.

Tara H. on

Rating:

Customer did not leave a comment.

MARGERY T. on

Rating:

The self check out and check in procedures were definitely more labor intensive than I anticipated. I'd just use a store employee next time.

kenza a. on

Rating:

Kody at the front desk couldn’t have been more rude. As a manager in a well reputed company like Uhaul I am more than sure that this gentleman needs some coaching! Will never return to this property.

Marvin A. on

Rating:

Customer did not leave a comment.

Antoinette B. on

Rating:

Did not like having to take pictures of any unmarked damage. Not proficient with smart phone (I'm over 70) . Next time won't admit to having a smart phone.

Rene W. on

Rating:

I got screwed on the fuel because I picked up the rental with not quite a half tank of gas and was charged $22 for fuel. Other than that it was good

Alexandria C. on

Rating:

I had an issue where the straps that went over the tires wouldn't lock down properly. There was one point where I took a u-turn and the strap was completely off my tire. I know it's an issue with the dolly cause I've never had this problem before and I had four different straps on my truck bed with the same mechanism and they didn't come loose the entire trip. Maybe the hardware is old and faulty but it's worth someone looking into.

Geray M. on

Rating:

Customer did not leave a comment.

Clarissa M. on

Rating:

Customer did not leave a comment.

Lawanda H. on

Rating:

0 stars

ANNIE D. on

Rating:

Customer did not leave a comment.

Larry or Donna B. on

Rating:

Customer did not leave a comment.

Elizabeth C. on

Rating:

I arrived back after the place was closed between 8 and 830 pm. I tried to check out online. No matter how many times I approved location on my phone the website wouldn't check me in. I put the keys in the drop slot. I called the next day at 915am and the lady said she will have someone check it in. The van was not checked in til after 10 am and I was charged an additional day rental. I was disappointed that I was charged an additional day. I always rent my uhaul trucks from this location because service is good and everything is clean and in good condition.

Katherine Y. on

Rating:

Very clean, well-maintained. I appreciate the security of the card access. Staff is very helpful.

cherise a. on

Rating:

Always great service thanks to Ms diena and her team sorry for the misspelling of your name keep up the great work!!!!! I'm always please with the service also want to thank you for going that extra mile for me as always just knowing you care enough to make sure I always get what I need making sure I get the right and best rates and prices I do appreciate you dearly I do thank you tell your team I said great work thank you guys for making it easy renting from uhaul

Christopher P. on

Rating:

We returned vehicle on full and under miles and could not get a credit for. Gas I understand you dont reimburse for fuel but how do you plan a move with 3/8tank of gas I would have split cost but that's 63.00 that your going to rent it to someone else with my gas kinda shitty

Carolyn J. on

Rating:

Customer did not leave a comment.

Gregry C. on

Rating:

The only thing was truck's steering was loose and had to take bigger truck that I did not need and that cost me more in gas.

Joyce Litsey L. on

Rating:

Nothing. Deanna, the store manager, was a pleasure and she took care of our needs and was professional, friendly, and helpful.

Mathew K. on

Rating:

The Manager Deandra is rude and unprofessional. Will never be back.

Carol B. on

Rating:

This location does an excellent in customer care

Byron H. on

Rating:

Customer did not leave a comment.

Tenisha V. on

Rating:

Customer did not leave a comment.

Brunson D. on

Rating:

poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears

Sebastian G. on

Rating:

Customer did not leave a comment.

Maria Del Socorro R. on

Rating:

Manager and staff very efficient and helpful. Will recommend.

Kawyski S. on

Rating:

Receiving the equipment went very well , the young lady was very helpful. However when I returned the equipment, to another location tour team member was very rude and didn’t want to help me. He finally walked up to me scanned the equipment and said “ you can leave” i said is there anything else, he said u can leave rudely.. I asked how do I know I’m safe to leave. I asked him to assure it was ok , I then asked him who I was .. he gave me someone else name the equipment was registered under.. I told him I was afraid to leave the equipment because this wasn’t my name.. I showed him the emails I received from youll concerning my rental.. he then typed something and told my good bye I was “GOOD” However after about 10 to 15 mins into him being rude to me I started taping his attitude.. Very disappointed at the return and how he handled it..

Chamorres E. on

Rating:

They know they do a fucking horrible job at this location them trailer park trash ass hoes they have working need to do they job and stay off the drugs.

chris l. on

Rating:

Customer did not leave a comment.

Thomas L. on

Rating:

We requested a 24 hour rental to be picked up at 230. The location we called was not able to accommodate our needs and they searched nearby locations and found an available truck for our time frame. When we arrived the truck had not been returned on time and we were not notified. When the store called the previous renter they were told they had been told they could return the truck later. After an hour we were finally able to get another truck but was told our rental was due back at 230 the next day, cutting an extra hour off of our rental.

Suzanne O. on

Rating:

When we arrived to pick up our reserved truck (which was ready and waiting) there were several other customers waiting for assistance. The associate was friendly and helpful but could have used another associate to help with the customers. There was only one associate working and he was helping a customer with a trailer. Another customer came to drop off a rental and we were in line to pick up. My only recommendation would be to have two associates working the location.

Maria W. on

Rating:

good

Sammy P. on

Rating:

Wait time to speak with employee

Marc C. on

Rating:

Mr. Kody was there when we rented the trailer. He was very prompt, efficient, and courteous. It was my first time renting a trailer, so he showed me how to connect the trailer and he also checked the lights for proper operation. The paperwork was completed painlessly. Mr. Kody completed everything very well.

RAUL C. on

Rating:

Customer did not leave a comment.

JAMES M. on

Rating:

Great customer service

Kathy C. on

Rating:

Customer did not leave a comment.

Christina M. on

Rating:

Customer did not leave a comment.

walter s. on

Rating:

Great customer service.

Mildred T. on

Rating:

Service was above excellent employees always smiling and hold great conversation this is the only uhaul location I come to when I have to rent a truck THANKS TEAM YOU ROCK??

Betty V. on

Rating:

Customer did not leave a comment.

Tia N. on

Rating:

Every other staff member was helpful except the store manager Deana. She is very rude and if you have a problem with something she refuses to hear you out or what you have to say.

Janet G. on

Rating:

Ms Deanna makes my rentals stress free.

julia m. on

Rating:

Deanna was very helpful. Thanks!

Louis L. on

Rating:

Customer did not leave a comment.

Suzanne L. on

Rating:

I think this was the best u-haul location I've ever done business with, all the way around.

joel z. on

Rating:

Customer did not leave a comment.

Celestine B. on

Rating:

Customer did not leave a comment.

VENIX T. on

Rating:

I made a reservation for a truck on 2/22 and 2/23 over the phone and guaranteed the at three times the truck would be available at the Williams location. Upon arrival I was dropped off to get the truck and was told he could not give me a truck for both the 22 and 23 the they were already rented. I explained that I was guaranteed the truck was available and I was dropped off and did not have a ride home. The employee was very short with me and could careless that I was in the situation. Very unprofessional.

Carol B. on

Rating:

Willie was fantastic.

Jorge G. on

Rating:

best service in this location the services was great i will rent a uhual from this dirrecion again thanks

Jerome S. on

Rating:

Customer did not leave a comment.

Renne S. on

Rating:

Your representative was friendly helpful and did a great job

Damien G. on

Rating:

Well run shop.

Tiffany W. on

Rating:

That ladies were very helpful and friendly, the truck was washed before we left and details explained thoroughly. Only thing was the hood was unlatched which we found out in a scary way on the interstate.

JUDITH P. on

Rating:

Experience was good.

Robyn J. on

Rating:

I never had a problem. Thanks

Susan W. on

Rating:

Loved it all

Angela M. on

Rating:

Super clean! Ms. Deanna and Kody were extremely helpful, made me feel at ease

Robert W. on

Rating:

Occasionally had problems with the access card reader for outside units, but the problem was always resolved quickly.

GORDON W. on

Rating:

Thanks for your professional service.

Leaudriea G. on

Rating:

Good customer service and most importantly, the restroom is very clean every time I visit U-haul on Marietta Street in Kenner. Thank you !

ANITA L. on

Rating:

Great place nice helpful stafg

Lara B. on

Rating:

Thank you all so much for being so friendly and helpful

LORCHID T. on

Rating:

Excellent staff and service; highly recommend. Thanks .

Acqualine M. on

Rating:

The staff was very friendly, helpful and professional. Would recommend anyone to the Uhaul in kenner, La. Thank you very much.

JESSICA J. on

Rating:

Great service for the 5 years I used the storage.

Vivian W. on

Rating:

Everyone was very nice and helpful. Especially Missy and Deana. I really appreciate all their help.

Cleveland T. on

Rating:

I don't know how your services are because I didn't use a storage unit from u haul when I rented the truck nor ever before that.

SHANNON R. on

Rating:

Everything went perfectly. Excellent service.

jhiariss j. on

Rating:

Awesome staff. The manager Deanna is the best. I’d definitely recommend this business to all my friends seeking services that They provide.

Colleen V. on

Rating:

Great customer service

Sheryl P. on

Rating:

They went above and beyond to help me. Ms. Debbie an outstanding and compationate person . Also took the time to bring the paperwork and a locker . The treatment made it all worth it . Thanks Sheryl

JENIA H. on

Rating:

The staff were very helpful

Pam A. on

Rating:

Great Service

Willy W. on

Rating:

Great staff and facility. 5 stars

GREGORY G. on

Rating:

Great place, rented from them for many years. Highly recommend.

Shari J. on

Rating:

Thank for service. :))

MARLENE F. on

Rating:

All I can say about U-Haul is that I never had a problem with anything and I would love to use them again if I ever need them thanks you all for everything

rony r. on

Rating:

Great costumer service

Glenda Jo D. on

Rating:

I had an overall great experience with this location. Manager was great and worked with my needs. If I ever am in need of a storage facility again I'd definitely consider this place.

Carolyn B. on

Rating:

This team was great from the beginning to the end.

Leslie W. on

Rating:

The elevator in the B Building was broken while attempting to move out. I notified the office staff and Manager but never got a call back. Otherwise clean and maintained & would have given *****.