Ms Deanna was very nice and helpful!!
NATHASIA PCustomer Reviews for U-Haul Moving & Storage of Kenner
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Deanna was very helpful in the office , answered all questions and was patient .
COREYIONE C | First ImpressionsThank you!
STARRLETTE S | First ImpressionsExcellent staff, safe facility and very much appreciated.
DWIGHT T | First ImpressionsThe manager at the facility worked with me and was very sweet
ashton g | First ImpressionsN/A
CHARLEIN P | First ImpressionsI asked for climate controlled. They didn't not give me that and argued withe that it was climate controlled until they realized it really wasn't. I have health issues and the unit was unbearable. I was also not sent a late notice and they sent it to the contact I had on file which is my elderly father. That took a while to get to me and by that time a late fee was already applied. I feel wronged and very disappointed in my first storage rental.
Laura J | Overall ExperienceThe manager was very helpful and She was very friendly
SHAUNE R | Overall ExperienceHorrible place to rent a storage from. Manager is beyond rude and the staff learns bad manners from her. Ac never worked in my climate controlled unit. It was over 101 degrees move in day. I've made multiple complaints to cooperate about her and this location.
Jessica W | Overall ExperienceMuy bueno
LUIS F | Overall ExperienceGreat ppll
Mark I | Overall ExperienceThe staff is not friendly or professional, and quite low class individuals that operate it. I am a business owner that used the facility for extra storage but never had a good experience with staff and I was a customer for several years. I moved to a difference storage center where the staff is friendly and professional.
Michael B | Overall ExperienceI had no problem driving the truck, pickup was a breeze and drop off was in and out.
JEFFREY H | First ImpressionsWonderful
SHON W | Overall ExperienceThe staff was very helpful & professional
JAMES R | First ImpressionsStaff was very helpful and concerned with me and my needs and I appreciate the feeling of care and would like to extend my thanks
RICHARD M | Overall ExperienceWorst storage facility EVER! The mgmt team at this location is the worst in all of UHAUL! Do not rent from this facility
DOUGLAS W | Overall ExperienceThe only drawback is that I couldn't find anything downstairs. The top is very difficult for me. Because I'm a single woman, but there's no other option. It was the only thing that made me think about going somewhere else. But as always, I chose you and decided to stay
CLAUDIA M | First ImpressionsHe estado satisfecha con el almacenamiento de UHAL, y mas satisfecha con el personal, todos son muy amables y serviciales, gracias por su atencion!!
enma m | Overall ExperienceIn Louisiana we have the LA wallet and it’s not accepted. I would love for U-Haul to update their policy and accept it.
Summer L | First ImpressionsStorage room was not easy to locate. I had to go to the office to find out where it actually was.
Michele W | Online Move InEmployee that works there never noted in my account that I moved out. No one even thought to call to asked till today. But they kept changing my bank card and fees was taken because no one thought to call beforehand. Need better employees that's willing to work. Not kids
Amy F | Overall ExperienceI have been with this facility for over 25 years. I left doing Katrina and I came back just to utilize this facility when I could’ve used any other Uhaul closest to my location, but I’ve always chosen this one because of Miss Deanna she goes far and beyond to make sure you’re satisfied as a customer whether is getting a truck for you a trailer, the proper unit and anything you think you may need while you are on premises and it truly saddens me to actually leave and that was only because of additional spacing that I needed and at this time they can’t provide that, but she is still going out of her way to find a convenient way for me to have all the space that I need combined they are like family to me all the staff. They have been great to me always
Terri G | Overall ExperienceMs.Deena im sorry if i misspelled her name but she is a very nice lady & very helpful! The team she has is awsome as well never had any problems and very respectful. Thanks for everything
Jessika C | Overall ExperienceNot very secure nor very clean
Tony H | Overall ExperienceSupervisor Mrs Dianna is the best
GLORIA R | Overall ExperienceThe manager lady, she was real nice. I can’t think her name, but she was real nice. 👍🏾
ODELL W | Overall ExperienceBeen here for years and haven't had many problems. The sweet little lady that helped us with the new storage seem a bit inexperienced but that's ok. She had a great attitude. Deanna the manager is awesome and she's the main reason we do business with this store.
Victoria R | First ImpressionsElevator was out of order!
JANICE O | First ImpressionsExcellent Customer Service. I Highly Recommend this Facility.
Nathan T | Overall ExperienceVery helpful and very good customer service
Danyell S | First ImpressionsManager, it's a very rude and careless lady.
jose m | Overall ExperienceNo one informed me about entry to storage not available after ten pm. I had to cancel because of denied entry!
Gary W | Overall ExperienceIn the store my problem was not solved (they were still very very nice) had to get in contact with a manager. Problem solved and I’m glad they redeemed themselves. I replaced the gas but there was a disconnect of how much was exactly in there (but I did put $10 in there). All in all I got my extra charges back and I was pleased!
Mikesha L | Overall ExperienceGreat experience. Everyone was helpul, friendly and professional. Ms. Deanna was heaven sent. Recommend this location.
LATOYA B | First ImpressionsThe 2people that helped us find the best affordable move in ready unit are amazing walking around the facility for us to find the best unit for our short term rental
Cyran M | Online Move InClimate control doesn’t with it is extremely hot and humid throughout the building. The floors are wood and not in the best condition. I was rented units when I only wanted a large open space. Two units not even next to one another.
LaNita H | Online Move InNice staff
Mikesha L | First ImpressionsClimate control areas should be kept at a lower temperature.
Toni S | Overall ExperienceThe manager was very helpful and accommodating. There were several storage units to choose from and definitely met our needs. I highly recommend this facility.
KENNETH B | Overall ExperienceMs. Deanna is the best! She makes her customers feel like family, and has been there for my storage and truck rental needs for over ten years.
Joyce L | Overall ExperienceWell, I've been paying stories for a while and then I got stories again so I am having problems with a storage that I'm trying to pay or I pay supposedly they said I did not pay. I pay double. Will I ask them if they can reverse the payment and how much it's left with that I had 2 storages there. 566 is out already, so I only have one story. That It's 8:02 and they're saying I did not make the payment. Which I did that last payment. I made was 2 15 90. That's what they charge me and that I paid another one that was 235 90, which they say. I picked double well, they can help me reverse the payment for that 802, and they're saying that I did not pay where she came out automatically out of my bank cart. So we are trying to figure this out. I don't know who's lying me or whoever. A man took my payment and he said everything was clear and I told him. Make sure I'm paying the 802. Because I want to get that clear so they say. And I didn't that I pay for 566 which I didn't because I talked to that guy and I know what he told me. So the ladies there in the office, they're very friendly real good persons but. Something happened there that, but I am going to look into my bank statements and it would tell me there how much I paid, but it won't tell me which story so I need to find out what's really going on. Because that's too much what I'm paying I'm willing to. Pay what was left of 802, but I'm not happy.
Celia L | Overall ExperienceService was great. I also rented a truck and there were no issues with that as well. My storage unit is ok, but I do think it's a bit expensive for what I have, in my opinion. Especially considering I have no climate with my storage and the unit itself is lined with what appears to be wood. It was clean however so I'm happy about that. Also, I was under the impression the storage facility was 24/7 (there were doors open) but when I went after hours and opened my unit, a loud alarm went off? I thought I'd done something wrong.
LaQuinta B | First ImpressionsLove it
Kendrick B | Overall ExperienceGreat staff .. loved them !
Juliette W | First ImpressionsManager is very professional and friendly, place look Al the time clean and well organized I will definitely recommend this location to anybody. Staff are very nice.
RONY R | Overall ExperienceThank you
Patricia C | Overall Experiencel would have preferred the office close 2 hours later. The reason is so l could empty the unit then close my account 2 days earlier.
Melissa D | Overall ExperienceThanks for greT service
Cornelia O | First ImpressionsI got water damage to almost 25 to $3000 worth of my stuff. I put a claim in and I can't even get a $1000 worth of the coverage of insurance. Just so, I can try to replace some of my child's bedroom. Set that got ruined with my entertainment center and 2 ceiling fans.
Ronald T | Overall ExperienceNone
amanda f | Online Move InNone
Ronald S | Overall ExperienceMrs. Deanna was so amazing. My family is basically homless until our move in date. And I was very stressed walking into the facility. I had never did this process before. But she made my whole experience wonderful. It was more than just moving for me. She was so pleasant and that means a lot! So thank you! You don’t know how much you made my day just by being so kind.
Brittany J | First ImpressionsFriendly people always ready to help
Alberto M | Overall ExperienceStaff that help me was very kind and helpful.
Sonya B | First ImpressionsProfessional and friendly staff
LYNDA M | Overall ExperienceCharged for an entire month for a storage that is no longer occupied. Came in the office to make them aware that the storage was no longer occupied. The attendant could not close it out because it was on the due date. Now I’m responsible to pay for an a storage I’m not using. Told to speak to the manager who is never there and doesn’t answer the phone. I will never purchase with this company again which is sad because it use to be my trusted go to!
Africa S | Overall ExperienceNice friendly staff
JAMES A | First ImpressionsI have used the Marietta Street U-Haul for several years and at least 7 truck rentals and 1 storage unit that I just emptied. Deanna and her staff are Top Notch! I can't say how many times she accommodated me when times were tough.
CYNTHIA A | Overall ExperienceExcellent customer service👍
Ana S | Overall ExperienceYourr building Only need a gate.
Alfredo P | Overall ExperienceDeanna was very accommodating and helpful.
SCOTT M | Overall Experiencethe best storage I used till now
LUAY M | Overall ExperienceAfter the way you treat us and you want me to rate you the worst customer service I have ever received in uhaul especially you and you call yourself a manager. Shame on you to even have the gaul to email me
Julie M | Overall ExperienceIt was a nightmare the manager Diana was terrible I canceled it and not looking in the near future to even visit that location the worst customer service you can imagine I would recommend other locations but not this one in Marietta kenner the worst manager in the entire uhaul organization
Julie M | Online Move InNob
Celia L | Overall ExperienceThe facility units that were supposedly air conditioned or climate controlled were not so
Lori D | Overall ExperienceExcellent customer service
Frank B | First ImpressionsThank you
LYNDA M | First ImpressionsI have a non-U-Haul storage unit in another city. I wish I would have learned about the ease an value in renting from U-haul
David L | Online Move InStaff Superb at this Location
TARA B | Overall ExperienceElevator!!!!!
Princess A | First ImpressionsStorage was clean and the Associate were friendly at all time.
Gwen H | Overall ExperienceMs Deanna was very rude and impolite to me. I was handle very inappropriate and unprofessional by her along with staff. Deanna racially profiled me and used the word “ni**er” towards me over a door being damaged by a locksmith. I am currently seeking legal representation & also letting my fellow African Americans know that uhaul doesn’t value our business. I reported her to higher command & threatened to get a lawyer involved, her boss later made a deal with me to have my things moved out in 24 hours & part ways! Please spread the word !!!!!!!!! She works at 2828 Marietta st Kenner
Henry M | Overall ExperienceStaff was always friendly & professional..
LARRY J | Overall ExperienceDeanna and Staff is Awesome. I recommend this location
TARA B | First ImpressionsI signed up for a 10×10 and the unit I received was not a 10×10 . I know for a fact it was not because I have a unit with another storage that is a 10×10 and the unit I received was half the size. The manager was the one whom told the associate to give me the until. I will be calling home office. And yesterday the male associate was ,very very rude. Check proceeded to come outside with a male that was not with the company yelling and saying "you can't be just throwing trash in the dumpster also saying ain't not of that" I stated i am a customer which he never asked just yelling. I started I am coming from my unit and turning the key in . I also stated where else is the trash supposed to go. When I checked in i threw trash in the dumpster and was not a problem. HE WAS NOT PROFESSIONAL AT ALL. I AM A MANAGER AT MY PLACE OF EMPLOYMENT. THAT KIND OF BEHAVIOR IS NOT ACCEPTABLE AND WILL NOT BE TOLERATED. he definitely needs to be coached and trained. I was a customer service manager for 5 years. That's is not acceptable. He is not driving sales not customer oriented. I would not reccomend any one to come here. Every is on video at location on yesterday 05/05/2023
RUMIKO J | Overall ExperienceThe owner and employee relationship was very pleasing! Everyone is respectable to each other and Engage with customers with great Respect! Will use again and recomend to All friends and family! Kudos!
Robin L | Overall ExperienceMy unit was on the second floor but the facility did NOT have an elevator. Nowhere online did it state this. How can you even be in the storage business and not have an elevator for floors that are not at the ground level. This felt like a scam and made the move in process far more work than it should have been.
Nathan C | Online Move InFriendly and helpful workers. Easy access. Prices are steep with an increase in price after 1 year (should be a decrease for a long-term customer). Rain water did seep into my storage damaging items at the front. Overall experience was good.
Lois S | Overall ExperienceNeed elevator for main building upstairs-- oooof!
Dan F | First ImpressionsNice and good personal.
ABRAHAM L | First ImpressionsNot all U-HAUL stores are the same. I have used/visited over one hundred in my time and it is obvious which ones have good management.
Warren A | Overall ExperienceManager is very nice and friendly. She goes the extra mile to make sure everything works for you. The rest of the staff is just as friendly. It shows that good management is key.
SAL S | First ImpressionsOnsite move-in customer service was good and was provided assistance in accessing my storage unit.
Clyde M | Online Move InMy experience was great.
CHERYL J | First ImpressionsMs. Deanna and her staff are ALWAYS helpful.
Val S | First ImpressionsMy storage was damaged from hurricane ida I filed my insurance claimed and reported to the office nothing was don’t I have an outstanding bill that I feel solely not responsible for because my storage was a climate control and obviously my things were not protected I will not refer anybody nor use Uhaul devices AGAIN
Daishawn C | Overall ExperienceEveryone was very courteous, place was always clean and every vehicle also. I would recommend that you use this storage, if you ever need storage space. Thanks you'll!!
Pauletta D | Overall ExperienceThe manager is always rude and never helpful. This week, while we're moving out was literally the only time she's been remotely nice. It's funny because it's too little too late. I wouldn't recommend this location if it was the only one left on the planet. Over priced. Elevator is broken. Not handicap accessible at all. It's ridiculous. The whole experience has been miserable.
Tabatha R | Overall ExperienceVery clean and well kept and staff are very friendly and helpful.
Joshua B | First ImpressionsManager is super nice and always find the way to help you out I never had any problems here, costumer service is excellent.
RONY R | First ImpressionsLost everything in Storm and Ins would not pay and they are still charging me and calling me. wtf! Lost $2500 in belonging
Doug W | Overall ExperienceEverything was fine
Camille T | Overall ExperienceThe staff was excellent!!! They went above and beyond to accommodate me.
AARON J | Overall ExperienceMs Deanne at the Marietta location is awesome to work with
Susan W | First ImpressionsThe attendent was nonchalant but then I discovered the storage I needed was too smal so he happily changed it. Also had to take the truck to a different location the lady there was rude she was sucking on a sucker very snide
Noelle P | Online Move InMost of the staff was friendly! I don’t know her name but she acted like Hitler when I did not move the truck quick enough as we blocked a portion of drive by the storage . It was not intentional!
Annette K | Overall ExperienceGreat location, and friendly staff.
Kenneth C | Overall ExperienceI definitely and always recommend Uhaul to all my family and friends. The staff is always friendly and helpful. So glad I made the right choice to continue to do business at Uhaul.
Rony W | First ImpressionsExcelente servicio buena atención y sobre todo muy frofecionales
Edwin R | Overall ExperienceThe price was extremely high for my storage the ladies in the office were rude and took there time told me to give her a second while she go outside the kenner location on marietta st she has blue eyes and curly hair i don’t remember her i think it starts with a D they asked me to donate my lock but i had to pay 10 or 15 for one to move in pretty crazy but the storage was convenient for me
Ariel P | Overall ExperienceGreat service
Christopher C | First ImpressionsBuen servicio
Juan G | Overall ExperienceThe customer service was above and beyond!
Marie C | Overall ExperienceVery good 👌
Romualdo F | Overall ExperienceFrom the time I got there to rent a truck and the storage, I was greeted with warmth and they always acknowledged any and every moved they made. It was a great experience 🥰🥰🥰
Latoya D | First ImpressionsThe lady who help me was very nice and helpful so sweet kind person
Shantia A | First ImpressionsEverything I had was damaged
KEONTA S | Overall Experience0/10 would not recommend.
Shandora T | Overall ExperienceThe people who work at the Kenner location are ABSOLUTELY amazing! I just can't say enough about how much they made my moving experience easier.
john s | Overall Experienceif I ever need another storage it would most definitely be this one it was not a problem if I had a question someone was always there to answer I was just at peace knowing that my Personal items was the safe Plus not to mention the convenience the hours that they have is perfect
Roxanne D | Overall ExperienceAbsolutely LOVE the staff at this location. Thanks to all of them for helping me out.
john s | First ImpressionsThe elevator didn’t work only stairs I struggled getting my things up this experience was horrible and not worth what I paid
JAZMINE Y | Online Move InI was discriminated against by the manager of this U-Haul facility and denied access to rent a storage unit. I was forced to move all the furniture and stuff out of the truck I had intended on putting in the storage unit, given an impossible time frame to get it off the property, so I lost everything I had ready to put in storage
Jessica J | Online Move InMuy bueno
Huvert O | Overall ExperienceBeautiful
Alfrieda D | First ImpressionsVery good customer service experience 👍
Roxanne J | First ImpressionsGreat staff all the way to housecleaning personnel!!!
Cindy W | First ImpressionsEasy to deal with Great job
GAry P | First ImpressionsNo comment
richard s | First ImpressionsThe Day Management is rude and not helpful. She was willing to give me a few unreasonable solutions to solve their mistake. One solution was moving my things to the second floor or taking my things elsewhere. My initial reservation was for two downstairs; however, when I got here, they could not fill the reservation. This is but one of the many issues. The general manager, Denna is responsible for this place. Please look elsewhere for your storage needs.
Lisa B | First ImpressionsGreat job, and personnel as well.
LEROY S | First ImpressionsStaff was friendly and knowledgeable!!!
AARON J | First ImpressionsI have rented several times from this location. Every time, the experience has been excellent. Thank you, Toni
Antonia T | Overall ExperienceNeeds a light inside the storage unit. The lady working ~5-6pm on 3/14/22 is amazing and very helpful, I wish I had caught her name.
Anthony H | Overall ExperienceToo many problems. Alarm never did work. Had times where I couldn't get online to pay and had to go in person to pay but had to spend sometimes yo to 30 minutes. My pass number never worked there but yet my unit keeps going up. I've called uhaul Corp office about this place many times just to be Told they would have the manager call me. That never happen. Want to talk to me directly you can call me 504-612-4741
james h | Overall ExperienceI Originally booked a 10x20 unit but someone canceled my unit in couldn't tell me why or how. So I had to pay more money in hurry in try to booked something last minute in I wined up with a 10x25 unit that was decent in size but Iooked bad in I was told thats all they had so I'm real disappointed in the process.
GREGORY H | Online Move InOver all everyone was gracefully friendly and helpful. Especially the store manager Mrs. Deanna.
Gloria W | Overall ExperienceThe staff was very professional,helpful and informative I love the staff .
Corey R | First ImpressionsI had items stored here for a few years on climate control area while I was living in Texas, I was shock to find everything in perfect , clean condition even after two huracanes. The staff is great and the manager is outstanding
JUANA V | Overall Experiencewhen i went to move out of my storage. I noticed i had water damage on my washer and sheetrock from the ceiling on almost everything. The storage needs some updates. It's truly outdated. Always have problems with my codes
Ieasha S | Overall ExperienceStaff is not friendly and rude. Would never recommend to anyone.
Brandon D | Overall ExperienceAfter hurricane Ida I had issues with getting into my unit because they cut my lock AND NEVER TOLD ME THEY CUT MY LOCK AND FORGOT TO SEND ME MY NEW KEYS AND FORGOT TO PUT APT C ON THE LEASE.
Nicole f | Overall ExperienceExcellent service 👏 👍
Juan D | First ImpressionsFelicidades por su buena atención y el personal muy atento y servicial gracias
Huvert O | First ImpressionsReserved storage on website, arrived to find that the unit was not available.
Marcus L | Online Move InGreat place!
MELANIE C | Overall ExperienceMrs Dawn is very friendly and professional with customers I felt very welcome with the way she is with the customer service. I will definitely recommend this store just because the way she treats her customers .
Pedro V | First ImpressionsAccess code did not work . Had to let into the building by a worker . Alarm keeps going off . Still have no access code
Bertilia B | Online Move InEveryone was very helpful!
Leif N | First ImpressionsAnd I have enjoyed the experience with uhaul working with me in different times and had very good patient very good staff polite and professional great job keep it up .
Kenneth O | Overall ExperienceThanks !
SHANTELL B | First ImpressionsI rented for over a year and the Storage hall area was always open and anyone can get access. Lights were off halfway down the hall sometimes. Due to hurricane and power outage, the storage was damp and have strong smell of molds for weeks. Boxes were crushed inside the storage with weights on top due to humidity and had smell of molds. I had no other issues other than alarm sounded every time the storage was opened, annoying. Other than that, it was normally quiet and clean. Should fix the building alarm so only appropriate people can get access. Could be better overall.
John J | Overall ExperienceLove them there . Very nice & care about your needs ! 100/10
Christopher P | Overall ExperienceThe manager is very rude and ugly to customers. I experienced it seen her with others. The way she talks to people. VERY RUDE. VERY UNPROFESSIONAL
Dona V | Overall ExperienceDeanna and her staff were very helpful. The experience that was not good came from the Contractors that demolished all of our belongings after Hurricane Ida to the point that even if anything was salvageable - it got destroyed by the bulldozers when discarded into piles of rubble in the rain and then extreme heat. When i did the renters insurance and was advised 1000, 5000 or 10,000i though that was the deductible and choose the 1000. I lost entire living room kitchens and two bedrooms of furniture which is way more than 1000. I pray that the next time someone rents, that the insurance is explained better than it was to me. The insurance company will only cover the $1000. Please send the name of the Contractor Team that demolished all the belongings so I can submit request for compensation from them. Marissa.leal@intralox.com 501-760-8551
Marissa L | Overall ExperienceBefore Hurricane Ida came about, Ms. Deanna and staff maintained the uhaul facility to perfect conditions. Never had an issue with this uhaul site until Corporation came from Phoenix after Hurricane Ida to throw my most sentimental/prized possessions in streets as though it was yesterday’s trash. No one..absolutely no one..called and received my consent to dispose my property to streets, exposing it to the aftermath and elements of Hurricane Ida. I’m very disappointed and hope corporate rectify the situation at hand, compensation should be in effect.
Bianca R | Overall ExperienceMaintenance did not replace light in front of Unit Besides that everything else was good
Kenneth O | First ImpressionsThey are great and helpful
Larhonda J | First ImpressionsThe lady’s that work on the front desk were very helpful!!!
Alfonso S | Overall ExperienceManager was very helpful
Alfonso S | First ImpressionsStaff very professional and friendly.
Kenneth C | First ImpressionsI found everything good, My only concern is a refund of the rent paid thru October 2021. I only used the unit 5 days in this rental period and believe I should get a partial refund for time not used, Sincerely, M. Turner
Martha T | Overall ExperienceI have rented trucks from here also. Personally and professionally. Always recommend them to friends and business associates. Have always had wonderful experience with everyone. Thank you Elma Ledet
Elma G | Overall ExperienceBuen servicio
GILBERT C | Overall ExperienceI asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage Lois Sandifer
Lois S | Online Move InThis is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.
Gwen B | Overall ExperienceYes I'm sorry I hate l loss all of my stuff
DARRYL B | Overall ExperienceThe staff is very courteous!
Alma V | First ImpressionsI reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.
Robert G | First ImpressionsJust awesome ladies
Nicole f | First ImpressionsThanks for having me
earl s | First ImpressionsAmazing staff , all ever helpful to us! Definitely recommend :)
Stephanie R | Overall ExperienceEsta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔
Claudia M | Overall ExperienceEveryone was always so friendly and helpful to me
Mark S | Overall Experiencei'll comment within the 14 days after the review has been sent. Thank you.
Allen P | First ImpressionsStaff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.
Gwen B | First ImpressionsThe storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤
Rose L | First ImpressionsSe quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas
Jimenez G | Overall ExperienceKeep providing excellent service.
ROY P | First ImpressionsThank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.
Daniel R | Overall ExperienceEmployees at your location are extremely friendly and they make the details very transparent.
Geraldlynn P | First ImpressionsDeanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.
Arc B | First ImpressionsAgain another excellent experience
DELISA B | Online Move InMs Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.
Henrietta R | Overall ExperienceGreat Housekeeping
Jeffery N | Online Move InWent online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I needed
Diane B | Overall ExperienceThe staff was outstanding!
Victoria R | First ImpressionsTeh staff is fantastic!
William P | Overall ExperienceThis is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. Tom
Denise F | First ImpressionsI am fully satisfied with U-Haul facility and service.
Nao K | Overall ExperienceThe staff and manager was very accommodating and very helpful
Daniel C | First ImpressionsThe staff are professional, friendly and always ready to help.
Charles p | Overall ExperienceOk
Alfredia B | Overall ExperienceThe gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!
Kathy W | First ImpressionsThe staff was extremely rude.
Emily B | Overall ExperienceThank you guys everything were perfect
J. J | Overall ExperiencePoor customer service...
Maria P | Overall ExperienceWilliam Lee was very nice and knowledgeable about the Uhaul facility.
Sherelle W | Overall ExperienceThe people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.
Paula M | Overall ExperienceNot the friendliest uhaul facility.
audrey k | Overall ExperienceThank you for your service!
Dione P | Overall ExperienceFriendly staff
Susan L | Overall ExperienceAt the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.
SAL S | Overall ExperienceDeanna is an excellent manager , I appreciate all her assistance.
CABRINIA M | Overall ExperienceEverything was great!
Carl W | Overall ExperienceEveryone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it
Kamila O | Overall ExperienceDeanna was available and accommodating
alexis w | Overall ExperienceIt was busy but she handled everything in a timely manner even though she was by herself and was very professional.
Larenzo T | First ImpressionsCustomer service was Second to none!
Marcel D | First ImpressionsThe staff were awesome and always quick to help with any needs.
Maximum A | Overall ExperienceConvient, friendly and a reasonable price.
walter s | Overall ExperienceI feel that if you dont need the storage for a full month you shouldn't be charged for a full month
Lucy M | Overall ExperienceI was glad that i had somewhere to put my stuff and it was at a good place and low price
DONNA R | Overall Experience0 stars
Lawanda H | First ImpressionsVery clean, well-maintained. I appreciate the security of the card access. Staff is very helpful.
Katherine Y | Overall Experiencepoor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears
Brunson D | First ImpressionsManager and staff very efficient and helpful. Will recommend.
Maria D | First Impressionsgood
Maria W | First ImpressionsGreat customer service.
walter s | First ImpressionsEvery other staff member was helpful except the store manager Deana. She is very rude and if you have a problem with something she refuses to hear you out or what you have to say.
Tia N | Overall ExperienceYour representative was friendly helpful and did a great job
Renne S | First ImpressionsWell run shop.
Damien G | First ImpressionsExperience was good.
JUDITH P | Overall ExperienceI never had a problem. Thanks
Robyn J | Overall ExperienceLoved it all
Susan W | Overall ExperienceSuper clean! Ms. Deanna and Kody were extremely helpful, made me feel at ease
Angela M | First ImpressionsOccasionally had problems with the access card reader for outside units, but the problem was always resolved quickly.
Robert W | Overall ExperienceThanks for your professional service.
GORDON W | Overall ExperienceGood customer service and most importantly, the restroom is very clean every time I visit U-haul on Marietta Street in Kenner. Thank you !
Leaudriea G | ReservationGreat place nice helpful stafg
ANITA L | Overall ExperienceThank you all so much for being so friendly and helpful
Lara B | Overall ExperienceExcellent staff and service; highly recommend. Thanks .
LORCHID T | Overall ExperienceThe staff was very friendly, helpful and professional. Would recommend anyone to the Uhaul in kenner, La. Thank you very much.
Acqualine M | Overall ExperienceGreat service for the 5 years I used the storage.
JESSICA J | Overall ExperienceEveryone was very nice and helpful. Especially Missy and Deana. I really appreciate all their help.
Vivian W | Overall ExperienceI don't know how your services are because I didn't use a storage unit from u haul when I rented the truck nor ever before that.
Cleveland T | ReservationEverything went perfectly. Excellent service.
SHANNON R | Overall ExperienceAwesome staff. The manager Deanna is the best. I’d definitely recommend this business to all my friends seeking services that They provide.
jhiariss j | Overall ExperienceGreat customer service
Colleen V | ReservationThey went above and beyond to help me. Ms. Debbie an outstanding and compationate person . Also took the time to bring the paperwork and a locker . The treatment made it all worth it . Thanks Sheryl
Sheryl P | ReservationThe staff were very helpful
JENIA H | Overall ExperienceGreat Service
Pam A | Overall ExperienceGreat staff and facility. 5 stars
Willy W | Overall ExperienceGreat place, rented from them for many years. Highly recommend.
GREGORY G | Overall ExperienceThank for service. :))
Shari J | Overall ExperienceAll I can say about U-Haul is that I never had a problem with anything and I would love to use them again if I ever need them thanks you all for everything
MARLENE F | Overall ExperienceGreat costumer service
rony r | Overall ExperienceI had an overall great experience with this location. Manager was great and worked with my needs. If I ever am in need of a storage facility again I'd definitely consider this place.
Glenda J | Overall ExperienceThis team was great from the beginning to the end.
Carolyn B | Overall ExperienceThe elevator in the B Building was broken while attempting to move out. I notified the office staff and Manager but never got a call back. Otherwise clean and maintained & would have given *****.
Leslie W | Overall Experience