Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very helpful and informative I was indeed impressed with staff didn't take long at all and staff was very polite
RENALDEN A.
Rating:
5.0
Customer did not leave a comment.
JENNYFER L.
Rating:
2.0
I did pay with my card last week and I did not receive my money back how its supposed to be went you don't make all miles. And also yesterday I pay w my card the drivers its other person Ronald Lundy and he bring truck today and I been char for 6 dollars some more and I m at home I want to cancel that payment that I dont know if I'm home with my card and I did not buy anything. Why charge my card?? I want answer soon as posible
RONALD L.
Rating:
5.0
Buen servicio
GILBERT C.
|
Overall Experience
Rating:
1.0
The staff were great but the facility was understaffed.
I waited 30min on the phone 📞 to be connected with customer service and 60min. and roadside asst. never answered.
Each U-haul store is independent and sets their own rental rules. So I had to call numerous u-haul stores before I found a 10 ft. Truck 🛻
My impression is of a chaotic system and God help the person please who breaks down in one of your trucks because roadside asst is on vacation.
ROBERT C.
Rating:
2.0
I asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage
Lois Sandifer
Lois S.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Chad P.
Rating:
5.0
The gentleman that helped me when I picked up the trailer was very nice, professional and helpful.
BRADLEY C.
Rating:
5.0
they went the extra mile to make me smile
KARLYNN L.
Rating:
5.0
Hang air fresheners in equipment or don't allow smoking. It smelled like cigarettes smoke. Service was excellent. The rental agent was very professional and polite ðŸ‘
ANITA S.
Rating:
5.0
This is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.
Gwen B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tryrone D.
|
Overall Experience
Rating:
5.0
Yes I'm sorry I hate l loss all of my stuff
DARRYL B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth P.
Rating:
5.0
Difference in night and day! This location was very well run. You need many more like this and also employees were the best'
Frank R.
Rating:
5.0
Have more appliance dolly's on hand. I ordered or reserved one in two different moves but it's never available at pick up.
DONNELL T.
Rating:
3.0
Keep the good job going
TYRONE D.
Rating:
4.0
The staff is very courteous!
Alma V.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JOHN N.
Rating:
5.0
Missy and Willie very helpful and friendly.
martin N.
Rating:
3.0
Would have liked someone to take me to the equipment and walk it with me, rather than just point across the street and tell me (incorrectly) it's "third in line."
For the second time in a row the furniture pads I ordered were unavailable.
GLENMORE S.
Rating:
5.0
Customer did not leave a comment.
Abel U.
Rating:
4.0
The cargo van was almost new and the rental and return process was easy...good experience
STEVEN N.
Rating:
5.0
Customer did not leave a comment.
RYAN B.
Rating:
4.0
Uhaul price for rental and deposit has changed tremendously since I last rented from your company. There should be some type of discounts. The service is great. The cash deposit and rent is a bit much, when you are forced to move.
Charlotte B.
Rating:
5.0
Customer did not leave a comment.
DUANE H.
Rating:
4.0
Customer service was excellent but we did have to wait around for a bit before seeing someone
HAYLEY N.
Rating:
3.0
The truck was almost on empty when we picked it up & we had to fill it up
SAVANNAH S.
Rating:
5.0
Customer did not leave a comment.
Martin N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EVA T.
Rating:
5.0
Customer did not leave a comment.
KENNETH Q.
Rating:
5.0
Everyone was nice and helpful.
Tanjaneka S.
Rating:
2.0
When I return the truck. The owner was standing there with the attendance clerk. I mentioned that the attendance clerk had told me the truck had come from California and I told him obviously they didn't inspected well enough. I moved during tropical storm Claudette the corner of the truck leaked. Also when I got in the truck to turn it on the music was blaring. Also I went to turn a knob when I touched the knob it fell off in my hand. The owner said well did you get the insurance? And I said yes I did. She says good will file a claim. And then she asked me where it was leaking in the truck and I said well you should do an inspection and find out for yourselves she got angry with me and told me fine you can't check out then. I said can you please check me out she said where is the leak? Finally so I could check out I told him where the leak was. The attendance clerk was very nice and very kind. The owner was not a very nice person. And all I'm gonna say is it's insurance fraud if they file a claim because I did not damage that truck in any way shape or form. They should have inspected that truck and made the repairs before letting someone lease it. I will not use this location again. I would not support this owner in any way. In fact I may not ever use U-Haul again. I don't appreciate being spoken to the way that the owner spoke to me. Thank you for allowing me the time and for him to express my dissatisfaction.
Beth B.
Rating:
4.0
Customer did not leave a comment.
JACOB A.
Rating:
5.0
Customer did not leave a comment.
Debera H.
Rating:
5.0
Customer did not leave a comment.
rosland B.
Rating:
2.0
I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.
Robert G.
|
First Impressions
Rating:
3.0
Stop lying say there was a scratch on the truck when it wasn't not happy with uhaul i never had a problem before
JEANETTE C.
Rating:
5.0
Customer did not leave a comment.
PAM T.
Rating:
5.0
Customer did not leave a comment.
David D.
Rating:
4.0
Great customer service. Staff was well dressed and made the uhaul experience easy. Pleasant atmosphere.
RENARD A.
Rating:
5.0
Try to have more 10 footer trucks available..i was totally afraid of the 15 foot but i had to get that due to lack of inventory
KEVA B.
Rating:
5.0
Just awesome ladies
NICOLE F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS G.
Rating:
5.0
Customer did not leave a comment.
CHARLEETHA L.
Rating:
4.0
Customer did not leave a comment.
JASON W.
Rating:
5.0
Customer did not leave a comment.
Cornelius D.
Rating:
2.0
Lower cleaning fees for a lil mud on floor for 73 to lower
CHAD N.
Rating:
5.0
Customer did not leave a comment.
SEAN T.
Rating:
3.0
Honestly, the front office reeked of weed. When I dropped off and also when I picked up. The workers seemed friendly but also seemed high (maybe). The lady who helped me was really nice. The guy who was there when I dropped off was helpful and friendly. But in an area where customer service is described as rude. I'd rather take the sent of some pot over the horrible customer service the I have found in other places.
Jonathan M.
Rating:
4.0
Customer did not leave a comment.
Gregory H.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
I had a wonderful experience with all the employees working that day. They were friendly, helpful, and patient. The manager was very friendly as well.
SAMANTHA S.
Rating:
5.0
Customer did not leave a comment.
Craig M.
Rating:
5.0
The General Manager Ms. Clakeley was amazing! She had everything ready to go and made it a great experience!
Angelica B.
Rating:
4.0
Customer did not leave a comment.
Renette H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lester A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK A.
Rating:
2.0
I find your employees refusal to admit there making a mistake unprofessional.and blaming the customer to cover there mistake.
DAVID R.
Rating:
5.0
Just keep up what you are doing now.
Ronald I.
Rating:
5.0
Customer did not leave a comment.
DAVID F.
Rating:
5.0
Customer did not leave a comment.
BRIAN L.
Rating:
1.0
Need to tell the manager that how to talk with Customer no matter what The situation is.
Amir S.
Rating:
5.0
Great customer service friendly staff
EDWIN M.
Rating:
2.0
A memorably horrid experience was provided by Dawn. A follow-up call from the manger, did little to ameliorate the matter. Any future rentals as such, are directed away from this loacation.
BRYAN C.
Rating:
5.0
Customer did not leave a comment.
garland M.
|
Overall Experience
Rating:
5.0
Thanks for having me
earl s.
|
First Impressions
Rating:
5.0
Amazing staff , all ever helpful to us! Definitely recommend :)
Stephanie R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quanetta I.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STERLING W.
Rating:
5.0
Customer did not leave a comment.
COREY J.
Rating:
1.0
Esta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔
Claudia M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janell D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William D.
Rating:
3.0
There were a lot of nicks and small paint chips on the truck that were not marked with an X. I had to take a long time photographing each flaw so that I would not be charged when I returned the truck. The truck bed had water in it, which did not bother me, but it was not clean enough that I was sure I wouldn't be charged for returning it uncleaned.
The level of cleanliness and the paint chips on the truck needs to be explained better.
Amanda P.
Rating:
5.0
Customer did not leave a comment.
GISELA S.
Rating:
5.0
Everyone was always so friendly and helpful to me
Mark S.
|
Overall Experience
Rating:
5.0
Everything was great, nice people clean trucks!!
OMAR M.
Rating:
4.0
Everything is great. Thanks Turnkey for making my storage and moving easier.
Wayne C.
Rating:
5.0
Customer did not leave a comment.
Timothy T.
|
Overall Experience
Rating:
1.0
I reserved a 15 foot uhaul and appliance dolly a week in advance when I arrived either one was available. The only choice I had was to take a 20 foot with no dolly. I had to wait 30 minutes because nothing was prepared. I was also the only customer I ordered this vehicle for 8 am and return for 12pm. I had a problem with my movers and they didn't show up until 12pm. I received a call from this uhaul around 1:30 or so asking where's the uhaul it was supposed to be back at 12 pm and there was another family waiting for it. I am not renting this vehicle per hour I can't help if things run behind schedule. You shouldn't rent things on up of one another. I told them I was hurrying as fast as I can. 15 minutes later I get another call asking when can I get it back. My experience with this uhaul has caused me stress from the time I arrived to get until the time I drop it back off. I will never use this facility again.
DONNA L.
Rating:
5.0
Customer did not leave a comment.
Maureen S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE S.
Rating:
4.0
Customer did not leave a comment.
ROMALIC B.
|
Overall Experience
Rating:
5.0
i'll comment within the 14 days after the review has been sent. Thank you.
ALLEN KEITH P.
|
First Impressions
Rating:
3.0
Service was OK,but I wouldn't rent from them again,..thanks
ERNEST H.
Rating:
4.0
Customer did not leave a comment.
TIMOTHY B.
Rating:
3.0
I'd reserved a utility dolly with my uhaul a week before my move date. There was no dolly, they did remove it from my bill, but over all very disappointing as I needed to move several large appliances.
Ashley W.
Rating:
5.0
Customer did not leave a comment.
MEGAN M.
Rating:
4.0
Make the continue or not interested bigger also at the beginning offer everything at a discount rate. Plus add a option for $3 that says you're responsible quick rental agreement!!
HENRY W.
Rating:
3.0
Customer did not leave a comment.
Troy B.
Rating:
5.0
The representative was. very pleasant and made my experience a wonderful one.
Tara W.
Rating:
5.0
Keep do exactly what you are doing!!!
Brad B.
Rating:
5.0
Customer did not leave a comment.
Timothy C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MYRA S.
Rating:
5.0
Staff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.
Gwen B.
|
First Impressions
Rating:
1.0
The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤
Rose L.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Clarence S.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C.
Rating:
5.0
Customer did not leave a comment.
MARK T.
Rating:
5.0
Dawn was so awesome, she went above and beyond for me! I appreciate it a ton especially during times like this, thank you Dawn!!!
BARBARA T.
Rating:
5.0
Customer did not leave a comment.
JUNIOR P.
Rating:
5.0
Customer did not leave a comment.
DEON L.
Rating:
1.0
Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas
Jimenez G.
|
Overall Experience
Rating:
5.0
Nothing at this location. They are The Best. I will ONLY ever deal with them.
And hopefully someone really reads these comments and takes them into consideration. I have to say Mr Leon is THE BEST. He truly deserves a Raise. He went Above and Beyond to accommodate me.
ALISA D.
Rating:
5.0
I love the customer service there. he were great with a great personality I believe his name is Leon thanks for your hospitality my husband and I were very please
SHAMIKA R.
Rating:
3.0
I was not told that I needed to do a walk around and check the trailer I rented for damage. The employee came out to my truck and hooked up the trailer for me. Once it was hooked up, I was free to go. When returning the trailer I was accused of damaging the trailer. I know for a fact that I did not hit, sure swipe or damage the trailer in any way. But there was an area of the Uhaul decal that was torn off. The size of a quarter maybe. I was charged full price for a complete new side decal . I did not choose to get insurance on the trailer because my auto policy covers it if I was to have an accident. But honestly, had I been told to check the trailer for damage, I'd be looking for body damage such as dents cracks sheet metal type damage. Not whether or not the decals were in mint condition. I feel like Uhaul should have done a better job at informing me of what to look for and do a walk around with me before I left the parking lot if they were worried about a decal having holes in it. I feel like I was screwed out of money for damage that I am sure was not caused by me and likely was there before I rented the trailer. This will be the last time I go with Uhaul. I seriously doubt the decal will even be replaced due the hole not really being that big and your still able to read UHAUL on the side.
BARRY M.
Rating:
1.0
Storage area closed. No way to find out any necessary codes or storage room number for “free†storage room. Had to unload everything st my house. Called 1-800/u haul and they were less than helpful. I have HAD to use U-Haul several times over the last few months due to locations. EVERY TIME there was a problem. Mostly cancelled reservations. Why? I have no idea!!!!!
WHY IS THIS COMPANY STILL IN BUSINESS?????
Karen B.
Rating:
5.0
No complaints great job and excellent customer service
DEMETRICE W.
Rating:
2.0
The truck smelled like cirgaretes , I don't smoke and the associate that took back the truck just said it was ok and was going to look it over
MIGUEL E.
Rating:
3.0
Customer did not leave a comment.
patsy W.
Rating:
5.0
Customer did not leave a comment.
Inocencia H.
Rating:
4.0
Customer did not leave a comment.
Monika C.
Rating:
5.0
Nothing
Michael D.
Rating:
5.0
Nothing, had an excellent experience. The staff were very friendly and helpful, the truck was ready and waiting and clean. Couldn't have gone any smoother
Michelle B.
Rating:
5.0
Wasn't a big fan of going to a uhual location to be referred down the street to a different uhual place. Lion was awesome ! He also mentioned that the Veterans and Williams Blvd location constantly tells people to go down the the Marietta location because they don't have any equipment to rent out .
david G.
Rating:
5.0
Customer did not leave a comment.
Blake T.
Rating:
5.0
I loved the cleanliness of the truck and the stuff very friendly.
Yolanda G.
Rating:
5.0
Customer did not leave a comment.
Garrett T.
Rating:
5.0
Customer did not leave a comment.
DUANE R.
Rating:
4.0
Customer did not leave a comment.
Brandon F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE D.
|
Overall Experience
Rating:
5.0
Keep providing excellent service.
ROY P.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
carmen N.
Rating:
5.0
Customer did not leave a comment.
Alisa C.
|
Overall Experience
Rating:
5.0
Thank You for being there;
Daniel A. Rome, III
CEO Nolaroma, Inc.
Daniel R.
|
Overall Experience
Rating:
5.0
Willie from pickup Friday night was beyond helpful
NICOLE R.
Rating:
5.0
The rental experience was awesome. Keep up to good work
DANIELLE A.
Rating:
5.0
The are the best
Lorna D.
Rating:
5.0
Customer did not leave a comment.
Rodney W.
Rating:
5.0
Customer did not leave a comment.
LORETTA R.
|
Overall Experience
Rating:
5.0
Employees at your location are extremely friendly and they make the details very transparent.
Geraldlynn P.
|
First Impressions
Rating:
5.0
Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.
Arc B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terrianesia B.
|
Overall Experience
Rating:
5.0
Again another excellent experience
DELISA B.
|
Online Move In
Rating:
5.0
Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly.
If we had to rent in this area again, we would use this facility.
The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.
Henrietta R H.
|
Overall Experience
Rating:
5.0
Great Housekeeping
Jeffery N.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Michael D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jaida D.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
cat j.
|
Overall Experience
Rating:
1.0
Went online to make the reservation for a 10x15x8
Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5.
Had to go to another one u haul n it was 95.00 a month more but had everything I needed
Diane B.
|
Overall Experience
Rating:
5.0
The staff was outstanding!
Victoria R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
scott c.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jasmine B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Janet L.
|
Overall Experience
Rating:
5.0
Teh staff is fantastic!
William P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANITA S.
|
Overall Experience
Rating:
5.0
This is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier.
Tom
Denise F.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
richard r.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylour R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marion R.
|
Overall Experience
Rating:
5.0
I am fully satisfied with U-Haul facility and service.
Nao K.
|
Overall Experience
Rating:
5.0
The staff and manager was very accommodating and very helpful
Daniel C.
|
First Impressions
Rating:
5.0
The staff are professional, friendly and always ready to help.
Charles p.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marcel D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrone D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
keithsha w.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joshua W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lester A.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
KRISTIE A.
|
Overall Experience
Rating:
3.0
Ok
Alfredia B.
|
Overall Experience
Rating:
5.0
The gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!
Kathy W.
|
First Impressions
Rating:
2.0
The staff was extremely rude.
Emily B.
|
Overall Experience
Rating:
5.0
Thank you guys everything were perfect
J. JESUS A.
|
Overall Experience
Rating:
1.0
Poor customer service...
Maria P.
|
Overall Experience
Rating:
5.0
William Lee was very nice and knowledgeable about the Uhaul facility.
Sherelle W.
|
Overall Experience
Rating:
5.0
The people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.
Paula M.
|
Overall Experience
Rating:
3.0
Not the friendliest uhaul facility.
audrey k.
|
Overall Experience
Rating:
5.0
Thank you for your service!
Dione P.
|
Overall Experience
Rating:
5.0
Friendly staff
Susan L.
|
Overall Experience
Rating:
3.0
At the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.
SAL S.
|
Overall Experience
Rating:
5.0
Deanna is an excellent manager , I appreciate all her assistance.
CABRINIA M.
|
Overall Experience
Rating:
5.0
Everything was great!
Carl W.
|
Overall Experience
Rating:
5.0
Everyone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it
Kamila O.
|
Overall Experience
Rating:
5.0
Deanna was available and accommodating
alexis w.
|
Overall Experience
Rating:
5.0
It was busy but she handled everything in a timely manner even though she was by herself and was very professional.
Larenzo T.
|
First Impressions
Rating:
5.0
Customer service was Second to none!
Marcel D.
|
First Impressions
Rating:
5.0
The staff were awesome and always quick to help with any needs.
Maximum A.
|
Overall Experience
Rating:
5.0
Convient, friendly and a reasonable price.
walter s.
|
Overall Experience
Rating:
3.0
I feel that if you dont need the storage for a full month you shouldn't be charged for a full month
Lucy M.
|
Overall Experience
Rating:
4.0
I was glad that i had somewhere to put my stuff and it was at a good place and low price
DONNA R.
|
Overall Experience
Rating:
1.0
0 stars
Lawanda H.
|
First Impressions
Rating:
1.0
poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears
Brunson D.
|
First Impressions
Rating:
5.0
Manager and staff very efficient and helpful.
Will recommend.