Customer Reviews for U-Haul Moving & Storage of Kenner

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kenner

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Rose L. | First Impressions |
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The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤

Clarence S.
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Customer did not leave a comment.

CHRISTOPHER C.
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Customer did not leave a comment.

MARK T.
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Customer did not leave a comment.

BARBARA T.
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Dawn was so awesome, she went above and beyond for me! I appreciate it a ton especially during times like this, thank you Dawn!!!

JUNIOR P.
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Customer did not leave a comment.

DEON L.
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Customer did not leave a comment.

Jimenez G. | Overall Experience |
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Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas

ALISA D.
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Nothing at this location. They are The Best. I will ONLY ever deal with them. And hopefully someone really reads these comments and takes them into consideration. I have to say Mr Leon is THE BEST. He truly deserves a Raise. He went Above and Beyond to accommodate me.

SHAMIKA R.
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I love the customer service there. he were great with a great personality I believe his name is Leon thanks for your hospitality my husband and I were very please

BARRY M.
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I was not told that I needed to do a walk around and check the trailer I rented for damage. The employee came out to my truck and hooked up the trailer for me. Once it was hooked up, I was free to go. When returning the trailer I was accused of damaging the trailer. I know for a fact that I did not hit, sure swipe or damage the trailer in any way. But there was an area of the Uhaul decal that was torn off. The size of a quarter maybe. I was charged full price for a complete new side decal . I did not choose to get insurance on the trailer because my auto policy covers it if I was to have an accident. But honestly, had I been told to check the trailer for damage, I'd be looking for body damage such as dents cracks sheet metal type damage. Not whether or not the decals were in mint condition. I feel like Uhaul should have done a better job at informing me of what to look for and do a walk around with me before I left the parking lot if they were worried about a decal having holes in it. I feel like I was screwed out of money for damage that I am sure was not caused by me and likely was there before I rented the trailer. This will be the last time I go with Uhaul. I seriously doubt the decal will even be replaced due the hole not really being that big and your still able to read UHAUL on the side.

Karen B.
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Storage area closed. No way to find out any necessary codes or storage room number for “free” storage room. Had to unload everything st my house. Called 1-800/u haul and they were less than helpful. I have HAD to use U-Haul several times over the last few months due to locations. EVERY TIME there was a problem. Mostly cancelled reservations. Why? I have no idea!!!!! WHY IS THIS COMPANY STILL IN BUSINESS?????

DEMETRICE W.
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No complaints great job and excellent customer service

MIGUEL E.
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The truck smelled like cirgaretes , I don't smoke and the associate that took back the truck just said it was ok and was going to look it over

patsy W.
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Customer did not leave a comment.

Inocencia H.
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Customer did not leave a comment.

Monika C.
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Customer did not leave a comment.

Michael D.
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Nothing

Michelle B.
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Nothing, had an excellent experience. The staff were very friendly and helpful, the truck was ready and waiting and clean. Couldn't have gone any smoother

david G.
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Wasn't a big fan of going to a uhual location to be referred down the street to a different uhual place. Lion was awesome ! He also mentioned that the Veterans and Williams Blvd location constantly tells people to go down the the Marietta location because they don't have any equipment to rent out .

Blake T.
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Customer did not leave a comment.

Yolanda G.
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I loved the cleanliness of the truck and the stuff very friendly.

Garrett T.
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Customer did not leave a comment.

DUANE R.
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Customer did not leave a comment.

Brandon F. | Overall Experience |
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Customer did not leave a comment.

LESLIE D. | Overall Experience |
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Customer did not leave a comment.

ROY P. | First Impressions |
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Keep providing excellent service.

carmen N.
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Customer did not leave a comment.

Alisa C. | Overall Experience |
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Customer did not leave a comment.

Daniel R. | Overall Experience |
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Thank You for being there; Daniel A. Rome, III CEO Nolaroma, Inc.

NICOLE R.
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Willie from pickup Friday night was beyond helpful

DANIELLE A.
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The rental experience was awesome. Keep up to good work

Lorna D.
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The are the best

Rodney W.
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Customer did not leave a comment.

AL S.
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Customer did not leave a comment.

LORETTA R. | Overall Experience |
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Customer did not leave a comment.

James M.
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Customer did not leave a comment.

Harmeet B.
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Worse service I ever have ..

SHERRI M.
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No suggestions. Workers are friendly and very helpful.

Jose C.
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Bad costumer service, they don't have the equipment that we rent and didn't help to find out a solution. I'll not recommend it to anyone else worse experience and stress full than the moved itself.

Brian L.
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Customer did not leave a comment.

Brock S.
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Customer did not leave a comment.

Tori H.
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Customer did not leave a comment.

Paul K.
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Nice trailer! Built and towed well.

Luis M.
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Customer did not leave a comment.

DARRIUS J.
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Everything was great no changes needed.

Claudell A.
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Staff was excellent, very professional and helpful.

Arthur C.
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None

Ninetta M.
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Seats should be adjustable (raise up or down) for ladies so we can't see over the steering wheel....... ;)

David W.
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First I went to the uhaul place right down the street at Williams and veterans Blvd intersection and they were supposed to rent me a 20 ft uhaul but told me I couldn't pay In cash (which was a lie) and made me go put money in the bank And come back before they would rent me the uhaul that I asked for. When I returned the same lady told me they now only had a 26 foot they could rent, I asked what happened to the one I originally asked for and they said they gave it to someone else because they didn't know I was coming back......???? They were very rude and unprofessional so I went down the street to the 2828 Marietta location and the lady that helped me there was very helpful and very nice and professional. She made a bad experience and turned it into a good experience.

Erika L.
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Customer did not leave a comment.

ARTURO M.
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Customer did not leave a comment.

Carolyn A.
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Customer did not leave a comment.

Anthony M.
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The employees at this location were helpful and friendly.

MICHAEL J.
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Customer did not leave a comment.

Adan T.
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Upon reviewing the fuel gauge before leaving, the gauge was incorrect. The contact stated it was was 3/4 full however it was actually less at 3/8. I let the staff know and was advised to take a picture and submit the correct gauge. I did what I was told and began my move. When I returned , I was told I was responsible for the 3/4 of fuel. When I disagreed, the representative told me no proof was submitted prior to challenge my dispute. I was responsible for $9.75 in fuel. I totally disagree with this charge!!!

Geraldlynn P. | First Impressions |
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Employees at your location are extremely friendly and they make the details very transparent.

Dwight P.
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Staff was extremely nice, helpful and Very professional.

Arc B. | First Impressions |
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Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.

JAZZLYN Y.
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Great customer service from office

Ivy V.
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Services was awesome

CALVIN K.
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Customer did not leave a comment.

Randy G.
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Great Service

Wayne S.
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In our experience you can not improve..The lady checked us in was very helpful ...The gentlemen that was there on return was awesome...You have 2 great employees and we will be back when we do this again ...Thank you very much..Everyone stay safe !!!

Terrianesia B. | Overall Experience |
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Customer did not leave a comment.

louis D.
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Willie was amazing was well as the manager I don't remember her name ! They were a bright spot in a very bad week .

Nicole N.
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The person who helped me was so helpful. UHaul cancelled my reservation and he was able to get the reservation back.

jay P.
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Customer did not leave a comment.

DARREN K.
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Customer did not leave a comment.

Monique G.
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The gentlemen that checked us in- Willie was awesome, professional and knowledgeable.

Shanda D.
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Customer did not leave a comment.

DELISA B. | Online Move In |
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Again another excellent experience

rosina C.
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I am very impressed by the manager of the establishment and the workers they were all very courteous and available and willing to help in every way I would definitely recommend this place.

Henrietta R H. | Overall Experience |
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Ms Deanna and her staff were a pleasure to work with. They were extremely helpful and friendly. If we had to rent in this area again, we would use this facility. The only negative we found was that the "step up" at the doors and at the lift did make it a little difficult to get carts in.

Miranda J.
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Customer service was awesome! Great and knowledgeable staff. Everyone was so welcoming and willing to assist!

James R.
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Great.customer service

ARTURO M.
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I always go to this location because of the efficiency of the employees and the well maintained equipment. Thank you!

Lewis L.
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Thankful for Willie and the owner for a wonderful experience. Upon our return she gave my 8 year old son water after he expressed how hard he worked lol! She didn't have to, but she did and we are thankful to receive such kindness!

Devon C.
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Customer did not leave a comment.

Shanda T.
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Customer did not leave a comment.

Terri N.
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I have had a storage facility at this site for two and a half years. Deanna Clakely and her staff have always been very professional, helpful and friendly to me. I will always use U-Haul for my moving and storage needs and will definitely recommend U-Haul to family and friends.

Jeffery N. | Online Move In |
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Great Housekeeping

JOEL H.
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Better elevators for moving items to 2nd level storage.

BOBBIE E.
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The employees are super nice great place to rent a truck or storage. Thx

Michael D. | First Impressions |
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Customer did not leave a comment.

jose R.
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Customer did not leave a comment.

Jaida D. | Overall Experience |
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Customer did not leave a comment.

Emoni R.
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Ms.Deanna was amazing!!!! Extremely helpful and made the headache of moving A lot easier. Thank you so much!

Dain A.
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Get vans/trucks with cruise control ..

DANA W.
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Customer did not leave a comment.

Richard N.
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Customer did not leave a comment.

Michael T.
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Willie was very helpful and informative.

ERIC C.
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Customer did not leave a comment.

David A.
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Very friendly rep.

cat j. | Overall Experience |
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Customer did not leave a comment.

Candi T.
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Keep Mr.Willie dealing to the costumers He was so nice and helpful . Thanks Mr.Willie

TIMOTHY V.
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Great customer service

ZHEN C.
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Very good customer service

MARGERY T.
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Customer did not leave a comment.

Paul D.
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Convenient to airport.

MATTHEW C.
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Customer did not leave a comment.

Zachary B.
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Customer did not leave a comment.

Joseph H.
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Great customer service.

ABDELSALAM A.
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The lady at the desk was very rude over the phone about me extending my U-Haul. I sent in email in before receiving her call. This occurred August 2nd between 12-4

GARY B.
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Customer did not leave a comment.

KENDRA C.
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Customer did not leave a comment.

ANTHONY M.
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Deanna and Willie were very helpful and professional. Exceptional and friendly service!

Jose R.
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Customer did not leave a comment.

MARIA A.
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Good service

BARBARA M.
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Customer did not leave a comment.

Jorge D.
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The lady that was working at the location Was extremely rude. Not really helpful and Made me feel like if I was a bother to her For renting a trailer. I also confirmed what I needed over the phone with a rep as far as for a furniture dolly and they didn't have on site. The same rude lady said that wasn't not on my order and that they never have those there. So since I didn't have time I had to go buy 2 of them at Home Depot. I will not be returning to this location and will be Reviewing this on yelp, google etc. people like her souls not be working on customer service.

Diane B. | Overall Experience |
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Went online to make the reservation for a 10x15x8 Got there you had none no elevator had step was told no drips. Wanted to give me a 10x10 and a 5x5. Had to go to another one u haul n it was 95.00 a month more but had everything I needed

NICHOLAS R.
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Great service affordable and because of uhaul my Harley is in the shop.

Theresa S.
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Customer did not leave a comment.

JARVIS L.
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The employees at this location interacted very well. Good conversation and seemed engaged with me as a paying customer. Customer Service is a way of life NOT just a job duty. Respectfully Submitted, Jarvis Lillie

DOMINIC L.
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Good.

RITA P.
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Customer did not leave a comment.

DEBRA D.
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Customer did not leave a comment.

Victoria R. | First Impressions |
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The staff was outstanding!

scott c. | Overall Experience |
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Customer did not leave a comment.

Jasmine B. | First Impressions |
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Customer did not leave a comment.

Janet L. | Overall Experience |
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Customer did not leave a comment.

William P. | Overall Experience |
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Teh staff is fantastic!

ANITA S. | Overall Experience |
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Customer did not leave a comment.

Denise F. | First Impressions |
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This is my second truck and storage rental with U-Haul. Deanna and her staff in Kenner are friendly, knowledgeable, and provide excellent service. The facilities are clean and well-maintained. Couldn't be happier. Tom

richard r. | Overall Experience |
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Customer did not leave a comment.

Taylour R. | Overall Experience |
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Customer did not leave a comment.

Marion R. | Overall Experience |
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Customer did not leave a comment.

Nao K. | Overall Experience |
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I am fully satisfied with U-Haul facility and service.

Daniel C. | First Impressions |
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The staff and manager was very accommodating and very helpful

Charles p. | Overall Experience |
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The staff are professional, friendly and always ready to help.

Marcel D. | Overall Experience |
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Customer did not leave a comment.

Tyrone D. | First Impressions |
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Customer did not leave a comment.

keithsha w. | Overall Experience |
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Customer did not leave a comment.

Joshua W. | Overall Experience |
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Customer did not leave a comment.

Lester A. | Overall Experience |
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Customer did not leave a comment.

KRISTIE A. | Overall Experience |
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Customer did not leave a comment.

Alfredia B. | Overall Experience |
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Ok

Kathy W. | First Impressions |
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The gentleman that waited on me was very professional, he was quick and thorough. I was in and out. Completely satisfied!

Emily B. | Overall Experience |
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The staff was extremely rude.

J. JESUS A. | Overall Experience |
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Thank you guys everything were perfect

Maria P. | Overall Experience |
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Poor customer service...

Sherelle W. | Overall Experience |
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William Lee was very nice and knowledgeable about the Uhaul facility.

Paula M. | Overall Experience |
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The people working here were very helpful, knowledgeable and welcoming. If I ever need storage again, I will return here.

audrey k. | Overall Experience |
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Not the friendliest uhaul facility.

Dione P. | Overall Experience |
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Thank you for your service!

Susan L. | Overall Experience |
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Friendly staff

SAL S. | Overall Experience |
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At the end they added some lights and made it more lighted , 80% of my stay there it was not well-lighted. Willie was friendly, the rest of the staff had dry personalities.

CABRINIA M. | Overall Experience |
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Deanna is an excellent manager , I appreciate all her assistance.

Carl W. | Overall Experience |
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Everything was great!

Kamila O. | Overall Experience |
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Everyone here is amazing, communication is on point! Thank you for helping me, my family an I appreciate it

alexis w. | Overall Experience |
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Deanna was available and accommodating

Larenzo T. | First Impressions |
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It was busy but she handled everything in a timely manner even though she was by herself and was very professional.

Marcel D. | First Impressions |
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Customer service was Second to none!

Maximum A. | Overall Experience |
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The staff were awesome and always quick to help with any needs.

walter s. | Overall Experience |
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Convient, friendly and a reasonable price.

Lucy M. | Overall Experience |
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I feel that if you dont need the storage for a full month you shouldn't be charged for a full month

DONNA R. | Overall Experience |
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I was glad that i had somewhere to put my stuff and it was at a good place and low price

Lawanda H. | First Impressions |
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0 stars

Katherine Y. | Overall Experience |
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Very clean, well-maintained. I appreciate the security of the card access. Staff is very helpful.

Brunson D. | First Impressions |
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poor as Cody was out front cleaning a truck and had the radio literally on full blast. he went inside to help customers and was not thoughtful enough to lower the volume. loud noises hurt my ears

Maria Del Socorro R. | First Impressions |
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Manager and staff very efficient and helpful. Will recommend.

Maria W. | First Impressions |
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good

walter s. | First Impressions |
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Great customer service.

Tia N. | Overall Experience |
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Every other staff member was helpful except the store manager Deana. She is very rude and if you have a problem with something she refuses to hear you out or what you have to say.

Renne S. | First Impressions |
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Your representative was friendly helpful and did a great job

Damien G. | First Impressions |
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Well run shop.

JUDITH P. | Overall Experience |
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Experience was good.

Robyn J. | Overall Experience |
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I never had a problem. Thanks

Susan W. | Overall Experience |
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Loved it all

Angela M. | First Impressions |
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Super clean! Ms. Deanna and Kody were extremely helpful, made me feel at ease

Robert W. | Overall Experience |
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Occasionally had problems with the access card reader for outside units, but the problem was always resolved quickly.

GORDON W. | Overall Experience |
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Thanks for your professional service.

Leaudriea G. | Reservation |
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Good customer service and most importantly, the restroom is very clean every time I visit U-haul on Marietta Street in Kenner. Thank you !

ANITA L. | Overall Experience |
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Great place nice helpful stafg

Lara B. | Overall Experience |
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Thank you all so much for being so friendly and helpful

LORCHID T. | Overall Experience |
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Excellent staff and service; highly recommend. Thanks .

Acqualine M. | Overall Experience |
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The staff was very friendly, helpful and professional. Would recommend anyone to the Uhaul in kenner, La. Thank you very much.

JESSICA J. | Overall Experience |
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Great service for the 5 years I used the storage.

Vivian W. | Overall Experience |
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Everyone was very nice and helpful. Especially Missy and Deana. I really appreciate all their help.

Cleveland T. | Reservation |
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I don't know how your services are because I didn't use a storage unit from u haul when I rented the truck nor ever before that.

SHANNON R. | Overall Experience |
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Everything went perfectly. Excellent service.

jhiariss j. | Overall Experience |
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Awesome staff. The manager Deanna is the best. I’d definitely recommend this business to all my friends seeking services that They provide.

Colleen V. | Reservation |
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Great customer service

Sheryl P. | Reservation |
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They went above and beyond to help me. Ms. Debbie an outstanding and compationate person . Also took the time to bring the paperwork and a locker . The treatment made it all worth it . Thanks Sheryl

JENIA H. | Overall Experience |
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The staff were very helpful

Pam A. | Overall Experience |
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Great Service

Willy W. | Overall Experience |
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Great staff and facility. 5 stars

GREGORY G. | Overall Experience |
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Great place, rented from them for many years. Highly recommend.

Shari J. | Overall Experience |
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Thank for service. :))

MARLENE F. | Overall Experience |
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All I can say about U-Haul is that I never had a problem with anything and I would love to use them again if I ever need them thanks you all for everything

rony r. | Overall Experience |
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Great costumer service

Glenda Jo D. | Overall Experience |
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I had an overall great experience with this location. Manager was great and worked with my needs. If I ever am in need of a storage facility again I'd definitely consider this place.

Carolyn B. | Overall Experience |
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This team was great from the beginning to the end.

Leslie W. | Overall Experience |
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The elevator in the B Building was broken while attempting to move out. I notified the office staff and Manager but never got a call back. Otherwise clean and maintained & would have given *****.

No reviews have been submitted for this location.

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