Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Love them there . Very nice & care about your needs ! 100/10
Christopher P.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LISA P.
Rating:
5.0
Customer did not leave a comment.
DINORA R.
Rating:
1.0
Service suck and you fuck over people and cheating them doing their bad time or downfall .clean the truck put the gas back where I found it brought the truck back on time still got f***** over
Roslyn G.
Rating:
4.0
I'm on the phone as I'm writing this with y'all customer service number to dispute the fact that UHaul is charging me $36 for fuel fee and gas ,that was never there when I pick up this truck,the lady clearly explained that it was showing 1/4 of a tank but only had 1/8 ,so make sure I take a picture ,witch i did during the original inspection so y'all sure have that on file ,but when I got my final receipt y'all charging me $36 , that's why I'm disputing this here and again i been on hold for all most 20 minutes now !!
JOSE H.
Rating:
3.0
I was charges $7 for a utility dolly that wasn't provided after the manager said he would remove it from my charges because it wasn't there.
Lionel I.
Rating:
1.0
The manager is very rude and ugly to customers. I experienced it seen her with others. The way she talks to people. VERY RUDE. VERY UNPROFESSIONAL
Dona V.
|
Overall Experience
Rating:
5.0
Easy & convenient pick up & drop off . Would definitely recommend!!
Danica M.
Rating:
5.0
The U haul rep was very profrssional.
DONNA G.
Rating:
5.0
Customer did not leave a comment.
Michelle S.
Rating:
4.0
Customer did not leave a comment.
Jennifer K.
Rating:
5.0
Clean the inside of the truck a little better
Desi C.
Rating:
1.0
This location was very unorganized. This location told me that my online reservation could not be honored. They were not knowledgeable about the online booking process.
April S.
Rating:
4.0
Customer did not leave a comment.
Conchitta C.
Rating:
1.0
Worst customer service I've had.
Ignoring customers not just me.
Got me Waiting for too long 10 am until 3:30 pm for nothing.
Providing incompetent support.
The whole staff were not professional at all.
She had a gun with her which is totally unnecessary.
Lorens P.
Rating:
5.0
Customer did not leave a comment.
Michael S.
|
Overall Experience
Rating:
3.0
Deanna and her staff were very helpful. The experience that was not good came from the Contractors that demolished all of our belongings after Hurricane Ida to the point that even if anything was salvageable - it got destroyed by the bulldozers when discarded into piles of rubble in the rain and then extreme heat. When i did the renters insurance and was advised 1000, 5000 or 10,000i though that was the deductible and choose the 1000. I lost entire living room kitchens and two bedrooms of furniture which is way more than 1000. I pray that the next time someone rents, that the insurance is explained better than it was to me. The insurance company will only cover the $1000. Please send the name of the Contractor Team that demolished all the belongings so I can submit request for compensation from them. Marissa.leal@intralox.com 501-760-8551
marissa l.
|
Overall Experience
Rating:
5.0
Owner was so sweet and helpful! Definitely recommend this location!! Very organized and easy, in and out transaction. Got the truck back to her right after we finished moving so she could rent it out to another quicker.
JOSEPH J.
Rating:
1.0
Before Hurricane Ida came about, Ms. Deanna and staff maintained the uhaul facility to perfect conditions. Never had an issue with this uhaul site until Corporation came from Phoenix after Hurricane Ida to throw my most sentimental/prized possessions in streets as though it was yesterday’s trash. No one..absolutely no one..called and received my consent to dispose my property to streets, exposing it to the aftermath and elements of Hurricane Ida. I’m very disappointed and hope corporate rectify the situation at hand, compensation should be in effect.
Bianca R.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JASMINE C.
|
Overall Experience
Rating:
5.0
They need more space due to storage damage to park.
ALVIN D.
Rating:
5.0
Customer did not leave a comment.
Cherelyn R.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Sabrina J.
|
Overall Experience
Rating:
4.0
Maintenance did not replace light in front of Unit
Besides that everything else was good
Kenneth O.
|
First Impressions
Rating:
5.0
Everyone was very helpful and we were in and out quickly thanks!!
Brett R.
Rating:
5.0
Nothing
KATRINA J.
Rating:
1.0
I reserved a utility dolly. A dolly was not available. The person at the facility said they would take the charge for the dolly off. I reminded them a when I returned the truck. They said they were taking the charge off. When I received the receipt, I was still charged for the dolly.
lance B.
Rating:
5.0
Customer did not leave a comment.
MELISSA S.
Rating:
3.0
Customer did not leave a comment.
Carlos C.
|
Overall Experience
Rating:
4.0
It was a little difficult as our truck was not available at the contracted time. But the staff called the other customer as to when the truck would be returned to our pickup point and texted me when ready. Due to Hurricane Ida everything was late but kudos to your staff who handled everything professionally.
Linda B.
Rating:
1.0
The manager walks around with a gun being rude. I will never go back to this location
Mequan C.
Rating:
5.0
Customer did not leave a comment.
THEODORE T.
Rating:
1.0
Owner of this location is so rude to people Deanna Clakley I'm not sure how to spell her name the way she talks to people is unnecessary rude especially during these trying times the people there are cse they mainly lost almost everything from hurricane ida and are trying to salvage the little they have left she could be considerate and even if she's busy be nicer than yell at everyone that comes through
DENNIS A.
Rating:
1.0
U haul truck needs a front end alignment
No gas in truck
Workers perform poor service
KAMEKA S.
Rating:
5.0
They are great and helpful
Larhonda J.
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
DESHONDRA R.
Rating:
5.0
It was great
Abdelqader A.
Rating:
5.0
Customer did not leave a comment.
MARK L.
Rating:
3.0
Make sure the codes are right when picking up a truck and change the time in the system if. Customers have trouble opening the lock due to the code being wrong!
Lakita S.
Rating:
5.0
The lady’s that work on the front desk were very helpful!!!
Alfonso S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANDY A.
Rating:
5.0
Staff has great customer service thank you ladies. If I need another u hail I'll definitely
Myra H.
Rating:
4.0
Customer did not leave a comment.
MARKAYLA F.
Rating:
5.0
The two ladies working there on the pick up and drop off days were great!! First time renting from there but won't be the last
REGMON C.
Rating:
3.0
Everything went well
TODD W.
Rating:
5.0
Customer did not leave a comment.
Janet F.
|
Overall Experience
Rating:
4.0
I ordered a one way rental 15' truck 10 days prior on the internet, and it sent me to this location for pick up.I was moving my daughter from New Orleans to Jackson, MS. I arrived and the truck was not going to be available until the next day after 3 pm. I was upset and the ladies worked with me to get a truck but I had to return it back to the Kenner location by 1 pm the next day. The cost with the additional mileage was going to cost me double than the one way that I ordered.I took the truck and reached out to u haul that I was unhappy about this situation. I moved my daughter to her 3rd floor apartment and got the truck back the next day around 3 pm. The manager did credit me back to my original one way price and I am grateful that they worked with me. The ladies there were hard working and courteous and I could tell that they cared about their customers. I wished that the on line system should notify their customer or the branch get notifications when their are inventory issues, so they can let their customers notify in advance.
RUSSELL W.
Rating:
5.0
Customer did not leave a comment.
KESHANA B.
Rating:
5.0
Customer did not leave a comment.
ESLIVIA D.
Rating:
5.0
Customer did not leave a comment.
PITERSON P.
Rating:
5.0
Manager was very helpful
Alfonso S.
|
First Impressions
Rating:
5.0
Staff very professional and friendly.
Kenneth C.
|
First Impressions
Rating:
3.0
I found everything good, My only concern is a refund of the rent paid thru October 2021. I only used the unit 5 days in this rental period and believe I should get a partial refund for time not used, Sincerely, M. Turner
Martha T.
|
Overall Experience
Rating:
4.0
Great customer service
SHARON S.
Rating:
5.0
Customer did not leave a comment.
JAMES M.
Rating:
5.0
Customer did not leave a comment.
Michshawrn T.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
LAURA K.
Rating:
5.0
Customer did not leave a comment.
James C.
Rating:
5.0
Customer did not leave a comment.
Christal T.
Rating:
5.0
The staff is always so nice and helpful.
KENYON W.
Rating:
5.0
Customer did not leave a comment.
Michael C.
Rating:
5.0
I have rented trucks from here also. Personally and professionally. Always recommend them to friends and business associates.
Have always had wonderful experience with everyone.
Thank you Elma Ledet
Elma G.
|
Overall Experience
Rating:
3.0
Online reservations need improving
DANIELLE J.
Rating:
5.0
Was very helpful and informative I was indeed impressed with staff didn't take long at all and staff was very polite
RENALDEN A.
Rating:
5.0
Customer did not leave a comment.
JENNYFER L.
Rating:
2.0
I did pay with my card last week and I did not receive my money back how its supposed to be went you don't make all miles. And also yesterday I pay w my card the drivers its other person Ronald Lundy and he bring truck today and I been char for 6 dollars some more and I m at home I want to cancel that payment that I dont know if I'm home with my card and I did not buy anything. Why charge my card?? I want answer soon as posible
RONALD L.
Rating:
5.0
Buen servicio
GILBERT C.
|
Overall Experience
Rating:
1.0
The staff were great but the facility was understaffed.
I waited 30min on the phone 📞 to be connected with customer service and 60min. and roadside asst. never answered.
Each U-haul store is independent and sets their own rental rules. So I had to call numerous u-haul stores before I found a 10 ft. Truck 🛻
My impression is of a chaotic system and God help the person please who breaks down in one of your trucks because roadside asst is on vacation.
ROBERT C.
Rating:
2.0
I asked for the largest storage available and I was promised that. I paid $195.20 total. I received medium storage that I could not fit all my belongings in. I need a refund and to be billed the correct price of the storage
Lois Sandifer
Lois S.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Chad P.
Rating:
5.0
The gentleman that helped me when I picked up the trailer was very nice, professional and helpful.
BRADLEY C.
Rating:
5.0
they went the extra mile to make me smile
KARLYNN L.
Rating:
5.0
Hang air fresheners in equipment or don't allow smoking. It smelled like cigarettes smoke. Service was excellent. The rental agent was very professional and polite ðŸ‘
ANITA S.
Rating:
5.0
This is the second time using this location, and we will definitely use this location again. The staff is super friendly, the units are very clean, and the prices are the best around. Would highly recommend this Uhaul location.
Gwen B.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Tryrone D.
|
Overall Experience
Rating:
5.0
Yes I'm sorry I hate l loss all of my stuff
DARRYL B.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth P.
Rating:
5.0
Difference in night and day! This location was very well run. You need many more like this and also employees were the best'
Frank R.
Rating:
5.0
Have more appliance dolly's on hand. I ordered or reserved one in two different moves but it's never available at pick up.
DONNELL T.
Rating:
3.0
Keep the good job going
TYRONE D.
Rating:
4.0
The staff is very courteous!
Alma V.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JOHN N.
Rating:
5.0
Missy and Willie very helpful and friendly.
martin N.
Rating:
3.0
Would have liked someone to take me to the equipment and walk it with me, rather than just point across the street and tell me (incorrectly) it's "third in line."
For the second time in a row the furniture pads I ordered were unavailable.
GLENMORE S.
Rating:
5.0
Customer did not leave a comment.
Abel U.
Rating:
4.0
The cargo van was almost new and the rental and return process was easy...good experience
STEVEN N.
Rating:
5.0
Customer did not leave a comment.
RYAN B.
Rating:
4.0
Uhaul price for rental and deposit has changed tremendously since I last rented from your company. There should be some type of discounts. The service is great. The cash deposit and rent is a bit much, when you are forced to move.
Charlotte B.
Rating:
5.0
Customer did not leave a comment.
DUANE H.
Rating:
4.0
Customer service was excellent but we did have to wait around for a bit before seeing someone
HAYLEY N.
Rating:
3.0
The truck was almost on empty when we picked it up & we had to fill it up
SAVANNAH S.
Rating:
5.0
Customer did not leave a comment.
Martin N.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
EVA T.
Rating:
5.0
Customer did not leave a comment.
KENNETH Q.
Rating:
5.0
Everyone was nice and helpful.
Tanjaneka S.
Rating:
2.0
When I return the truck. The owner was standing there with the attendance clerk. I mentioned that the attendance clerk had told me the truck had come from California and I told him obviously they didn't inspected well enough. I moved during tropical storm Claudette the corner of the truck leaked. Also when I got in the truck to turn it on the music was blaring. Also I went to turn a knob when I touched the knob it fell off in my hand. The owner said well did you get the insurance? And I said yes I did. She says good will file a claim. And then she asked me where it was leaking in the truck and I said well you should do an inspection and find out for yourselves she got angry with me and told me fine you can't check out then. I said can you please check me out she said where is the leak? Finally so I could check out I told him where the leak was. The attendance clerk was very nice and very kind. The owner was not a very nice person. And all I'm gonna say is it's insurance fraud if they file a claim because I did not damage that truck in any way shape or form. They should have inspected that truck and made the repairs before letting someone lease it. I will not use this location again. I would not support this owner in any way. In fact I may not ever use U-Haul again. I don't appreciate being spoken to the way that the owner spoke to me. Thank you for allowing me the time and for him to express my dissatisfaction.
Beth B.
Rating:
4.0
Customer did not leave a comment.
JACOB A.
Rating:
5.0
Customer did not leave a comment.
Debera H.
Rating:
5.0
Customer did not leave a comment.
rosland B.
Rating:
2.0
I reserved a unit online, and recieved a confirmation email that guaranteed my unit and price. Lucky i called on my way in to find out my unit was no longer available, and that i needed to get a larger one. I had to pay more for the unit, when i should have only had to pay for the amount agreed to in the contract. I have heard others who had similar issues with this location giving away reserved units. If you are going to make a promise to a customer, you should keep it.
Robert G.
|
First Impressions
Rating:
3.0
Stop lying say there was a scratch on the truck when it wasn't not happy with uhaul i never had a problem before
JEANETTE C.
Rating:
5.0
Customer did not leave a comment.
PAM T.
Rating:
5.0
Customer did not leave a comment.
David D.
Rating:
4.0
Great customer service. Staff was well dressed and made the uhaul experience easy. Pleasant atmosphere.
RENARD A.
Rating:
5.0
Try to have more 10 footer trucks available..i was totally afraid of the 15 foot but i had to get that due to lack of inventory
KEVA B.
Rating:
5.0
Just awesome ladies
NICOLE F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS G.
Rating:
5.0
Customer did not leave a comment.
CHARLEETHA L.
Rating:
4.0
Customer did not leave a comment.
JASON W.
Rating:
5.0
Customer did not leave a comment.
Cornelius D.
Rating:
2.0
Lower cleaning fees for a lil mud on floor for 73 to lower
CHAD N.
Rating:
5.0
Customer did not leave a comment.
SEAN T.
Rating:
3.0
Honestly, the front office reeked of weed. When I dropped off and also when I picked up. The workers seemed friendly but also seemed high (maybe). The lady who helped me was really nice. The guy who was there when I dropped off was helpful and friendly. But in an area where customer service is described as rude. I'd rather take the sent of some pot over the horrible customer service the I have found in other places.
Jonathan M.
Rating:
4.0
Customer did not leave a comment.
Gregory H.
Rating:
5.0
Customer did not leave a comment.
Robert H.
Rating:
5.0
I had a wonderful experience with all the employees working that day. They were friendly, helpful, and patient. The manager was very friendly as well.
SAMANTHA S.
Rating:
5.0
Customer did not leave a comment.
Craig M.
Rating:
5.0
The General Manager Ms. Clakeley was amazing! She had everything ready to go and made it a great experience!
Angelica B.
Rating:
4.0
Customer did not leave a comment.
Renette H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lester A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK A.
Rating:
2.0
I find your employees refusal to admit there making a mistake unprofessional.and blaming the customer to cover there mistake.
DAVID R.
Rating:
5.0
Just keep up what you are doing now.
Ronald I.
Rating:
5.0
Customer did not leave a comment.
DAVID F.
Rating:
5.0
Customer did not leave a comment.
BRIAN L.
Rating:
1.0
Need to tell the manager that how to talk with Customer no matter what The situation is.
Amir S.
Rating:
5.0
Great customer service friendly staff
EDWIN M.
Rating:
2.0
A memorably horrid experience was provided by Dawn. A follow-up call from the manger, did little to ameliorate the matter. Any future rentals as such, are directed away from this loacation.
BRYAN C.
Rating:
5.0
Customer did not leave a comment.
garland M.
|
Overall Experience
Rating:
5.0
Thanks for having me
earl s.
|
First Impressions
Rating:
5.0
Amazing staff , all ever helpful to us! Definitely recommend :)
Stephanie R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Quanetta I.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
STERLING W.
Rating:
1.0
Esta persona que es la manager de este establecimiento es una persona . Maleducada racista , Malcriada . Solo por que le pregunté que quería saber por qué me estaban cobrando 15 dólares más y me respondió obvio por que tu Targeta no tenía fondos y yo le dije eso es imposible esta es mi Targeta de negocios que uso todo el tiempo y tengo suficiente dinero en ella . Luego le dije que quería una prueba de los días que la Targeta y no pasaba . Luego comenzó a gritarme y ofenderme . No traspases mi counter no traspases mi counter . Yo e rentado U- haul por muchos años y siempre e tenido experiencias muy agradables . Pero definitivamente a esa localidad no regresó por el trato de esa mujer y no se lo recomiendo a nadie . Le dije que ahí no regresaba y me dijo aquí en le importa ok . Localidad 2828 Marietta st Kenner , La 70062 504-468-3444 😔😔😔
Claudia M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Janell D.
|
Overall Experience
Rating:
5.0
Everyone was always so friendly and helpful to me
Mark S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy T.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Maureen S.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROMALIC B.
|
Overall Experience
Rating:
5.0
i'll comment within the 14 days after the review has been sent. Thank you.
ALLEN KEITH P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy C.
|
Overall Experience
Rating:
5.0
Staff was friendly and units clean and easily accessible. Used this location before and had a great experience. Would highly recommend.
Gwen B.
|
First Impressions
Rating:
1.0
The storage unit had holes and now my stuff has mold and mildew all over it...... Totally ridiculous! Not happy at all😤
Rose L.
|
First Impressions
Rating:
1.0
Se quedaron sin energía eléctrica y no pude entrar en días no cuentan con generadores de emergencia y las alarmas están desactivadas y puertas abiertas las 25 horas
Jimenez G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Brandon F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LESLIE D.
|
Overall Experience
Rating:
5.0
Keep providing excellent service.
ROY P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alisa C.
|
Overall Experience
Rating:
5.0
Thank You for being there;
Daniel A. Rome, III
CEO Nolaroma, Inc.
Daniel R.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LORETTA R.
|
Overall Experience
Rating:
5.0
Employees at your location are extremely friendly and they make the details very transparent.
Geraldlynn P.
|
First Impressions
Rating:
5.0
Deanna was very friendly as well as professional. the fscilty was clean and I am very pleased with my unit.
Arc B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Terrianesia B.
|
Overall Experience
Rating:
5.0
Again another excellent experience
DELISA B.
|
Online Move In
Rating:
5.0
Great Housekeeping
Jeffery N.
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Michael D.
|
First Impressions
Rating:
5.0
The staff was outstanding!
Victoria R.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jasmine B.
|
First Impressions
Rating:
5.0
The staff and manager was very accommodating and very helpful
Daniel C.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tyrone D.
|
First Impressions
Rating:
5.0
Manager and staff very efficient and helpful.
Will recommend.