Customer Reviews for U-Haul Moving & Storage of Kennesaw

9466 reviews

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

(770) 792-8555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Truck needs a good bit of maintenance and it wouldn't start on me when I was ready to return it on Saturday. Since it wouldn't start up and needed to be jumped off I wasn't able to return truck until after depot closed. It still did the job, but you can tell it is getting a lot of use without good upkeep. Also, when I picked up the truck on Friday, I asked for 2 days (planning to return on Sunday morning at the lastest). On Saturday morning I got a call saying they expected the truck back immediately. So apparently there was some kind of internal communication failure and I apparently have to pay an additional surcharge for that.

CHAD C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
3.0

Customer did not leave a comment.

KENDAL G. 
Rating:
5.0

I would like to personally thank Jacob Lambert for his outstanding customer service today. When I had mistakenly reserved the wrong vehicle for my needs, Jacob made the switch to a different vehicle a breeze. The gesture was small, but highly appreciated. While I did not get his name, the gentleman checking in the trucks upon return was extremely polite, despite the weather turning for the worse and high amount of returning traffic. Today I saw a very busy Uhaul location and a staff that handled the volume very professionally. Thank you.

SOPHEY S. 
Rating:
5.0

Customer did not leave a comment.

Tulasivai M. 
Rating:
5.0

I would suggest making an entrance and exit that goes to old highway 41. It's very inconvenient to try and get gas close to the location because you end up having to drive a half a mile to get back to the stores location. Otherwise everything was great.

ERIC M. 
Rating:
5.0

Great service. Fantastic staff! Thank you!

OCTAVIO P. 
Rating:
1.0

Fire the white male with a beard. He was rude and condescending. He does not belong in a customer service job.

STEVEN D. 
Rating:
5.0

Customer did not leave a comment.

Deryl H. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Inhyuck H. 
Rating:
5.0

This is a great place to rent a truck, van, trailer, or to buy moving supplies. It's one of the best rental facilities in the area. If you have the option to do online check-in and check-out, don't bother. You still have to wait in line to pick up your key, after you've wasted 30 minutes with the online process. Just stand in line and deal with a live person. It's worth it.

JASON H. 
Rating:
5.0

Customer did not leave a comment.

MIRACLE A. 
Rating:
5.0

I was through with drop off in 5 minutes. You can't beatthe service here.

George H. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Great service!

Mark C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artesia D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
1.0

There was horrible communication and people were so rude when I was asking questions. I was called to schedule my pick up and it was not picked up from my location on the date scheduled. I called to find out what was going on and it was horrible customer service saying that I was wrong (even though I had an email and text confirmation of the pick up time/date). Then my guaranteed date was said to not be the actual date I can access my box at the UHAUL facility. I had to change the date of my third party movers which was a complete hassle. I would never recommend this service and would never use again.

Lindsey W. 
Rating:
5.0

Quick and easy. Great experience

SETH E. 
Rating:
5.0

Customer did not leave a comment.

Christian M. 
Rating:
5.0

An Excellent service and immediate attention... Fine friendly people and the U-Haul is the best company..!

Jiri S. 
Rating:
5.0

Customer did not leave a comment.

Victoria P. 
Rating:
5.0

Customer did not leave a comment.

JEREMY L. 
Rating:
4.0

someone needs to answer the 800 number tried to call a number of times stayed on hold

ALLEN G. 
Rating:
5.0

Customer did not leave a comment.

Quan N.  |  First Impressions 
Rating:
5.0

everything went smoothly

ROBIN B. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
2.0

Truck broke down when we stopped to pick up a refrigerator we purchased. Road side assistance took 1.5 hours to get to us. Management told me it “wasn't her problem and good luck with your move, hope you can get the truck back on time”. Will never use this location again.

ERIN L. 
Rating:
4.0

made after hours drop off, lot was large and easy to navigate.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

YVETTE A. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

NIKKI G. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Customer did not leave a comment.

COREY C. 
Rating:
5.0

The facility and staff served us well. Thank you.

EDWIN G.  |  Overall Experience 
Rating:
1.0

The pick up was dirty. Staff did not help much. I had to change locations to pick up the truck which was farther away from my home and to where I needed the truck. I had to pay more money for the miles and it took a lot more of my time and was not compensated at all. They made it out to be my problem not theirs. Very disappointed.

JERRY S. 
Rating:
5.0

Customer did not leave a comment.

WALTER P. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tyler K. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

This location was great, but the rest of the experience prior to getting to this location was a nightmare.

HILARY S. 
Rating:
5.0

Nice. And clean area easy unloading decks. Very pleased Thanks .

Jose M.  |  First Impressions 
Rating:
5.0

Work on computer system online and in store

JEFFREY M. 
Rating:
5.0

I dropped of the 26 footer I was check in in less than 5 minutes final invoice via e mail very pleased

JOSE M. 
Rating:
2.0

All went well in making the reservation a week in advance. Upon arriving to pick up my rental, they overcharged me $78, at a different rate altogether. Fortunately I had a copy of my reservation w/ me. The Mgr couldn't do simple math, and was very argumentative. Finally, a credit was issued. A totally frustrating morning for my wife and I, and the shortage of furniture pads didn't help.

Davey W. 
Rating:
5.0

Customer did not leave a comment.

MANUEL A. 
Rating:
2.0

I was disappointed by the lack of communication and level of service from this location.

Hazel K. 
Rating:
5.0

The drop off teams were excellent.

james H. 
Rating:
4.0

Customer did not leave a comment.

Kristen S. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Rebekah w.  |  First Impressions 
Rating:
3.0

I wanted to rent some moving blankets but I was told none were available. For a moving rental company that seemed odd and very disappointing. However, my customer service person at checkout and and check-in were quick and friendly.

JOHN K. 
Rating:
4.0

Did not physically go to location. It's an hour drive. Everything was done over the phone. They were very pleasant and the experience was great. Thank you

NATHAN R. 
Rating:
5.0

After hours drop off is a little bit of a chore. I returned the vehicle at 11pm but the website was not able to access my location through my phone. Tried multiple times and confirmed I was allowing access to uhaul but it would never recognize my phone. If it doesn't do that, you have no other recourse. No online form to fill out, no paper you can fill out and put in the drop box. You are stuck. I locked the truck and put the keys into the drop box. I then called first thing at 7am the next morning to confirm everything was good, and was on hold for over 30 minutes before hanging up/giving up. Didn't get charged anything extra so happy about that but really not a good process.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

LINDA K. 
Rating:
5.0

I love the kennesaw location you'll always be on point thanks again

TOMMIE A. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S. 
Rating:
2.0

Bed stead was broken and the dresser that was in the box was scratched up despite having pads.

Michael B. 
Rating:
3.0

The reservation process did not go as expected and we were booked for a two-way instead of one way as requested. I also never got a text confirming the reservation. Encourage you to train reservation customer service employees to repeat the reservation to confirm everything is accurate. They should also explain the difference in price for one way versus two way.

TODD J. 
Rating:
4.0

Very good experience and the fact that I did the pre-check in assured that I was in & on my way quickly. Thank You.

John P. 
Rating:
4.0

Customer did not leave a comment.

Leonard E. 
Rating:
4.0

Customer did not leave a comment.

Mohammad Z. 
Rating:
1.0

You quoted me a fee of $94.00 based in the mileage I previously gave you 15 miles. When I called you all to tell you that I will more miles that I told you you charged me $220.98. When I called and came about that$220.98 you explained to me because I went over the 15 miles. But, days later you attempted to charge me an additional fee of $129.07. You tried to charge me twice which us considered an unauthorized transaction. I want it removed at once. I went in again on Saturday May 29th to clear this issue up, and both guys there tried to tell me it will be removed off on the 5th day which will be this Tuesday June 1st, 2021. I was talking to the credit card company while I was at the U-Haul place and the credit card assistant said that will be 7 dats that this transaction was put on there. I've never had this problem out if U-Haul and now feel like there are taking advantage or targeting certain customers. If this is not true then prove it but removing thus bogus transaction. Thank you MS. Brown Clark

IZOLA B. 
Rating:
5.0

Friendly and quick on pickup and drop off!!

JEFFREY W. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

ROCHAE P. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Headlight was burnt out, but all my driving was during daylight.

PETER L. 
Rating:
5.0

Customer did not leave a comment.

BARBARA A.  |  Overall Experience 
Rating:
4.0

It's disconcerting when the vehicle you're renting has check engine and low tire pressure warnings on.

ALEKSEY G. 
Rating:
5.0

Customer did not leave a comment.

ROY W. 
Rating:
5.0

nothing everthing was excellent

JENNIFER J. 
Rating:
5.0

The quick, friendly pick-up and drop off made for a pleasant experience! Thank you!

JACQUELYN B. 
Rating:
3.0

They were nice, just not real helpful! Had to show them dents that did not have an x on them on the truck.

WILLIAM W. 
Rating:
5.0

The lady who helped me was friendly and fast. Very easy process picking up and dropping off.

Justin V. 
Rating:
4.0

The customer returned the truck during rush- hour can be challenging. If all possible changed the time from 8hours to 9 hours.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Luke P.  |  Overall Experience 
Rating:
5.0

Was very fast and helpful with returns

GIARRA MARIE L. 
Rating:
5.0

Check in and check out went very well, with professional people on both ends. The van rented had some electrical issues, indicating low tire pressure (Known before I left) and a door ajar when neither was true. The sliding door did get stuck when opened, so equipment needed to be fixed.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

You guys are doing great nothing particularly for now. I must say that am impressed.

INNOCENT I. 
Rating:
3.0

They had the wrong date down. They did not let my movers take the Ubox. They said I had registered for a Tuesday which I never did. I had needed a specific Saturday. I had to sign a new contract which was a hassle. They told us that the card provided would not be charged for the confusion, but it was. Later, the correct card did not go through due to new zip code. It was a hassle to get someone to change it and process my payment. Everyone I talked to kept saying someone else needed to. The GM at the Rochester, MI location and her younger male with brown hair customer service rep were excellent in helping me.

Mark Y. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Very friendly!

SHENIKA B. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

SALLY H. 
Rating:
5.0

That you are perfect!

MARIA G. 
Rating:
5.0

everything went smoothly

JAMES C. 
Rating:
5.0

They were courteous and polite. The process was fast and easy.

LESLIE W. 
Rating:
5.0

Customer did not leave a comment.

NEAL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
1.0

The assistant manager at this location was great she helped me with everything I needed for the reservation. Beyond her is where it went all wrong, I got the truck and when I left and went to the apartment to load the truck approximately 3 miles away it was covered in some kind of sticky tar like substance on the door and steering wheel which was absolutely nasty. When I left the following morning after cleaning the weird sticky stuff in the cab at about 4:30 in the morning and was on the road about 50 miles out the check engine light came on and stayed on the duration of the trip in which the truck was not running great. It had very poor gas mileage, it took four tanks of fuel for a 600 mile trip totaling 280.00 in fuel. The side mirrors did not adjust and were aimed so far in toward the truck making them useless. I am a CDL driver and haul vehicles for Carmax for a living, I would have never believed that a company would allow a vehicle to be used in the condition that it was in. I was also told I could return the truck at any location in my area but I received a text stating I had to return it to a said location and at first I was skeptical of the location till a fellow at a restaurant next door showed me where to go and where the drop box for the key was.

JASON J. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
1.0

I was severely overcharged. Shame on this staff.

JAZMYN M. 
Rating:
5.0

The " south of the border" of storage.Awsome!

ROBERT C.  |  First Impressions 
Rating:
1.0

Brandy was excellent...the entire staff was helpful, kind, professional, and competent.

DAVID D. 
Rating:
5.0

Brandy was excellent...the entire staff was helpful, kind, professional, and competent.

DAVID D. 
Rating:
5.0

Brandy was excellent...the entire staff was helpful, kind, professional, and competent.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Lisa H. 
Rating:
5.0

Friendly and professional

KATINA B. 
Rating:
5.0

This is a very nice facility. The staff is very nice.

Sheryl L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Staff was great! Facility is way better than you would expect! Overall, very satisfied!

RYAN W.  |  Overall Experience 
Rating:
5.0

Everyone that I chatted with in Person or on phone was very pleasant, and helpful. I was only had my storage unit for two months. They made my experience comfortable. 5 stars

LORI-ANN C.  |  Overall Experience 
Rating:
5.0

The Manager was very helpful.A real professional..

Larry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaqwon W.  |  Overall Experience 
Rating:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance M.  |  First Impressions 
Rating:
5.0

Staff was professional and polite.

JACQUELINE DENIS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nasha S.  |  First Impressions 
Rating:
5.0

Rideshare app or website was not compatible with phone, received continual prompts of unable to verify location try again.

TERANCE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERANISA S.  |  First Impressions 
Rating:
5.0

The Kennesaw location is exceptionally clean. The restroom in the storage unit lobby was spotless, and I’m a clean freak. I like that there’s an area to leave items you no longer need so others can use them. I really like the carts. There are several available for your use. Not all storage facilities offer carts, and as stated, this location is the cleanest storage facility I’ve ever used. Brandi is very friendly and easy to work with.

karen l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwesi K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Great Experience!

CYNTHIA W.  |  Overall Experience 
Rating:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry H.  |  First Impressions 
Rating:
5.0

Excellent Service!

CYNTHIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemela C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN F.  |  Overall Experience 
Rating:
5.0

I'd rather drive further to Kennesaw to always work with this team. Theya re AWESOME.

Kyle S.  |  Overall Experience 
Rating:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia B.  |  First Impressions 
Rating:
4.0

Nice and secure facility! Some units are really far from the single entrance/exit which makes moving difficult when you have to make multiple trips. Also, you do not have 24hr access.

Sean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL A.  |  Overall Experience 
Rating:
5.0

Need more than one person in the office.

LaBRESHA i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY L.  |  Overall Experience 
Rating:
5.0

Very professional and codial staff members. Brandi help me me through the process and was very detailed in keeping the process smooth. even the housekeeping was friendly. 5 stars no complaints

Paris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamaria j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah w.  |  First Impressions 
Rating:
4.0

Do not like the non climate control area. It was so hot about to pass out. Other than that it’s a great place.

LaBRESHA i.  |  First Impressions 
Rating:
5.0

If I have to use them again. I know where to store my stuff and have it safe

warren s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerimiah B.  |  Overall Experience 
Rating:
5.0

Excellent and professional staff and service. Super clean facility. The truck was clean, spotless and drove very well. The staff takes great pride in what they do and it shows in the service and facilities they provide. We highly recommend their storage facility and rental trucks!!

DAVID S.  |  Overall Experience 
Rating:
5.0

Brandy was very helpful with providing me with customer service.

Paris M.  |  First Impressions 
Rating:
2.0

I was charged an excess amount but no one cared. The management is rude and while checking out I hear the manager dialing my phone ON SPEAKER and letting it be known she was frustrated with me because I parked my uhaul and then went to the restroom and got the lock off my unit because they were so busy when I first walked in. I guess I didnt move fast enough. My truck was HOURS early to return. When I asked about prorating my unit because I had just paid my unit, I was told if maybe I would have done it yesterday that they could help me. It hasn't even been s week. Uhaul clearly has no concern about customer service or satisfaction. I'm happy to be gone and will share my experience with people I know.

CARMEN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chimara g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenya S.  |  First Impressions 
Rating:
5.0

The facility was above expectations and the staff was very helpful in all aspects.

Peter T.  |  Overall Experience 
Rating:
5.0

The staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.

la'toya l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey m.  |  Overall Experience 
Rating:
5.0

I love this store location and the staff is very friendly and helpful. This is a very clean location and the prices are affordable. I would recommend this location to store any items you have. Thanks for making me a happy customer and always being there when needed.

Doxtrenare Doc T.  |  Overall Experience 
Rating:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah h.  |  Overall Experience 
Rating:
5.0

The people inside the facility were very nice.

Khai Yeise J.  |  First Impressions 
Rating:
5.0

Thanks, and keep up the great job !!!!!

calvin j.  |  Overall Experience 
Rating:
1.0

Pricing is more than 2 times nearby competitors with new & nice bldgs. 10 YEARS there, ZERO late/missed payments. Needed a new unit, would not even consider a SLIGHT price reduction. Bad decision. BYE

CYNTHIA P.  |  Overall Experience 
Rating:
5.0

We had a very good experience renting a truck and took advantage of the one month free storage space. We would definitely rent again from uhaul.

Bill M.  |  Overall Experience 
Rating:
2.0

I never could get into my storage during the hours of operation. It would always be trouble using my access code. Then when I call the number that's listed no one would answer neither return my calls.

Tranette w.  |  Overall Experience 
Rating:
5.0

I live in a different state and cannot check the unit periodically. They have always kept me notified of any problems with the unit or the lock being put on incorrectly by a family member.

SHARYN E.  |  Overall Experience 
Rating:
5.0

Good job!

Tyrom b.  |  First Impressions 
Rating:
4.0

WE've used U-Haul to transport some furniture from FL to GA. The rental fo the truck was smooth; the only downside: rental storage unit not in the same place where the truck should be returned!

beetriz v.  |  First Impressions 
Rating:
3.0

I moved my things out the first of the month and did noise up most of the feed I paid the same day I paid. I would like a refund on the unused portion of the month, which was MOST of the month.

William e.  |  Overall Experience 
Rating:
4.0

The facility and staff are great. Access to the facility is a challenge, which is the only reason for not giving 5 stars.

KENNESAW S.  |  Overall Experience 
Rating:
5.0

The storage facility was nice and clean- staff was very attentive and it was conveniently located in an area that I could easily access my items.

Tyrone S.  |  Overall Experience 
Rating:
4.0

Accommodating!

YVETTE B.  |  Overall Experience 
Rating:
4.0

The storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.

BRITTNEY B.  |  Overall Experience 
Rating:
4.0

Good service, the usual, we've used them before.

Otha B.  |  First Impressions 
Rating:
5.0

All Good!!

STEVE K.  |  Overall Experience 
Rating:
5.0

From start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.

deanne f.  |  Overall Experience 
Rating:
5.0

Renting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.

Monica A.  |  First Impressions 
Rating:
1.0

Was expecting to receive free storage promotion but didn’t

shannon d.  |  First Impressions 
Rating:
5.0

none

STEVEN H.  |  Overall Experience 
Rating:
5.0

Awesome team!

Kynisha S.  |  Overall Experience 
Rating:
5.0

Evey one was so nice and helpful I would use this uhaul ever time thank you for all your help

Erin B.  |  Overall Experience 
Rating:
5.0

Was a good place.

Tammy F.  |  Overall Experience 
Rating:
4.0

The staff here is amazing. Jonathan went well above and beyond to help me thank you .

Robert C.  |  First Impressions 
Rating:
4.0

The staff did a great job.

ross r.  |  Overall Experience 
Rating:
5.0

Great customer service. Clerk went above and beyond to meet my needs even in short notice.

Sarana h.  |  First Impressions 
Rating:
5.0

Excellent service!

Liza R.  |  First Impressions 
Rating:
1.0

I had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.

Edward R.  |  Overall Experience 
Rating:
5.0

My storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.

Ruth G.  |  Overall Experience 
Rating:
5.0

I will definitely use this storage facility again if the need arises.

deborah m.  |  Overall Experience 
Rating:
4.0

U-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.

Eric C.  |  Overall Experience 
Rating:
4.0

Very good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.

Laurie Y.  |  Overall Experience 
Rating:
5.0

Curtious, friendly and extremely professional.

Janith G.  |  First Impressions 
Rating:
5.0

Very very very nice people! Please give them a pay raise for their hard work.

Edward R.  |  First Impressions 
Rating:
2.0

My u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!

JeReyna S.  |  Overall Experience 
Rating:
5.0

Brandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.

Mindy B.  |  First Impressions 
Rating:
5.0

Alexis the Ubox deliverer was excellent!

Kelly L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and informative.

Monica s.  |  First Impressions 
Rating:
5.0

People in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Front Counter Staff very friendly, courteous and knowledgeable.

William A.  |  First Impressions 
Rating:
5.0

I switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!

Aprille T.  |  Overall Experience 
Rating:
1.0

I was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.

BRUCE R.  |  Overall Experience 
Rating:
5.0

I used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!

Frederick J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!

Stephanie S.  |  Overall Experience 
Rating:
1.0

Do not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.

Henry B.  |  Overall Experience 
Rating:
4.0

I'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.

JESSICA F.  |  Overall Experience 
Rating:
2.0

My recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.

Brenda V.  |  First Impressions 
Rating:
2.0

This Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.

Marlissa E.  |  Overall Experience 
Rating:
1.0

Staff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls

GARY L.  |  Overall Experience 
Rating:
5.0

N/A

Mark J.  |  Overall Experience 
Rating:
3.0

Great service, the only issue was it took a week for uhaul to take back the empty container

Marcus B.  |  Overall Experience 
Rating:
4.0

Great customer service

DEBORA P.  |  Reservation 
Rating:
5.0

The storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.

john h.  |  Overall Experience 
Rating:
5.0

We had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.

Katherine M.  |  Overall Experience 
Rating:
5.0

Highly recommend this company. The employees were very friendly and helpful. Thank you

Rhonda F.  |  Overall Experience 
Rating:
4.0

The service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice

Tawnee W.  |  Overall Experience 
Rating:
5.0

Staff friendly and returned phone calls! They worked with me on the tight deadline with moving in.

roy r.  |  Overall Experience 
Rating:
4.0

I am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!

Jarveen P.  |  Overall Experience 
Rating:
3.0

The people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"

Jack V.  |  Overall Experience 
Rating:
4.0

No problems at all

diane w.  |  Overall Experience 
Rating:
5.0

Very good experience !

Carol W.  |  Reservation 
Rating:
5.0

The customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.

Marion D.  |  Overall Experience 
Rating:
5.0

Did a nice job with my unit

ERIC B.  |  Overall Experience 
Rating:
2.0

My u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.

Ellen L.  |  Overall Experience 
Rating:
1.0

I was charge for an entire month when I was only trying to have my things shipped there and picked up

shani M.  |  Overall Experience 
Rating:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley s.  |  Reservation 
Rating:
5.0

Excellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!

sarah f.  |  Overall Experience 
Rating:
5.0

thank you

AMY A.  |  Overall Experience 
Rating:
5.0

Good job

Cynthia J.  |  Overall Experience 
Rating:
1.0

U-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.

ANNIE M.  |  Overall Experience 
Rating:
5.0

The service was excellent but.....the reservation isn’t until September 22.

BOBBI C.  |  Reservation 
Rating:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony T.  |  Reservation 
No reviews have been submitted for this location.

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