Customer Reviews for U-Haul Moving & Storage of Kennesaw

9,915 reviews

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

(770) 792-8555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Conroy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH S. 
Rating:
4.0

The only thing it was short staffed had to wait a little bit

ELBIO N. 
Rating:
3.0

3 employees were in when I entered, all talking amongst themselves, not about work. Waited for them to call me to a window. They never acknowledged me and I was about 3 feet away. I finally walked up to the window and said what I needed. They then said I would need to come over to the other window. Just aggravated, would shop elsewhere if something was more convenient.

KIMBERLY F. 
Rating:
5.0

The whole experience was fantastic. A d the customer service was top notch. I would have preferred not to be put on a text to move trailers, though.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
4.0

Customer did not leave a comment.

Dale L. 
Rating:
1.0

Reserved equipment (Dolly) and not told until I arrived that it wasn't available. Staff attitude was poor and simply said the equipment was on a first come basis....????, that's not how reservations work. Had to then spend time finding the equipment at another retailer. Also, was directed to hidden area (obscure location hidden by boxes) key box during online pickup...but box lock was broken. Wasted 15 mins in this process.

William H. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JONATHANALAN B. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Add more staff. It looked like only 1 person was working when I returned the truck. They looked very backed up

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

stacy w.  |  Overall Experience 
Rating:
5.0

LOOKING FOR MY RECEIPT TO BE E-MAIL TO ME

MICHAEL M. 
Rating:
5.0

We will renting another truck on Friday as we had a lot more stuff than we thought.

GLENN S. 
Rating:
5.0

Thank you for keeping a clean facility. Your staff is the best example in the any business.

Euphemia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Great experience!!

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

The truck is exhibiting early transmission issues. A relatively loud whirring noise is coming from it and it sometimes would not switch gears, even when acceleration was slow. Other than that, the truck's cleanliness and serviceability was fine. All employees were professional and courteous. A special shout-out to the store manager who in all my interactions with her, has been very helpful and cheerful! She is definitely an asset to your organization.

HECTOR A. 
Rating:
5.0

Service was good and fast.

SYLVIA C. 
Rating:
5.0

Was not made aware of the credit card fee.

GILBERT L. 
Rating:
5.0

My ratings are for the store staff only. They have been great for the past 15 years. My review of your customer service line would be just the opposite. Extremely long hold times. Rude and not at all helpful!!! I am really not happy that the store lines go to your central location as no one can resolve any problems, all they say is they can’t do that, call the store. Well darn it, I did call the store number but ended up at the Customer Service department. Finally, I drove down there and left a message for the store manager, Brandi Landrum, to call me. She did so as promised and gave me her personal cell. She resolved the issue.in less than 5 minutes. If I have to deal with you central office service people again, and they are as horrible as they were last Saturday, I’m moving to another climate control storage facility. There are lots of them around here now and they are less expensive. $189 a month is a bit ridiculous when I can get the same size at lifeproof storage for $99. My rent has doubled in 15 years but my salary hasn’t.

Janet N.  |  First Impressions 
Rating:
5.0

The location was great, but the overall length of time it takes to come in, complete the transaction and be on your way is just too long. This is a Uhaul problem, not this location.

ROBERT A. 
Rating:
5.0

The driver seat belt buckle doesn't have a shell seems a bit dangerous to me but it still works.

REBEL R. 
Rating:
3.0

The inside of the cab was dirty

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Lindsey S. 
Rating:
5.0

No change needed. Continue as is.

LARRY C. 
Rating:
5.0

Professional and friendly! Very happy with the service and equipment!

LOUIS H. 
Rating:
5.0

Fantastic customer service!

KENNETH L. 
Rating:
5.0

I have rented from you u haul many times before always great service but on my last rental I rented a pick up the truck it had a trouble Odor inside the cab I had to keep the windows down while driving after I made my quick pick up I brought the back with in about a hour and 10 miles of driving the how check in the said smelled it too after I left there my wife I started to feel sick and get bad headache after about 2 hours I started to feel better this is my worst experience with u haul

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Darrell B. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL W. 
Rating:
3.0

Give correct quotes for payments, also be more careful with customers items

Lamel H. 
Rating:
5.0

The representative I spoke to over the phone was very friendly, pleasant and helpful. She is even more friendly, helpful and pleasant when I met her at the store. Best customer service ever!

Ronnie A. 
Rating:
5.0

Provided fantastic customer service, very friendly and professional.

KENNETH L. 
Rating:
5.0

Customer did not leave a comment.

Travis F. 
Rating:
5.0

The Uhaul centers offer a complete service experience and are leaps and bounds better than the independent distributor....

FIELDING C. 
Rating:
4.0

Customer did not leave a comment.

Jeramie H. 
Rating:
5.0

Customer did not leave a comment.

IRAIDA G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MIGUEL V. 
Rating:
5.0

Always good experience here. This was the cleanest truck I have ever rented, looked like the inside had just been detailed. Everyone friendly. This has to be one of the better U Haul facilities around.

CARL H. 
Rating:
4.0

Customer did not leave a comment.

CHARLES T. 
Rating:
3.0

Had to drive back to location to have interior cleaned out of Dog hair as my wife was allergic. Also Fron window had a Film that made driving very hard to do at night , Some glass cleaner and we had that fixed.

ROBERT D. 
Rating:
5.0

This entire process was smooth and the customer service was great. I would definitely recommend.

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

Derrick T. 
Rating:
5.0

Customer did not leave a comment.

DEVIN C. 
Rating:
5.0

Customer did not leave a comment.

CELESTE S. 
Rating:
5.0

Customer did not leave a comment.

Candice d.  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Rachael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie w.  |  First Impressions 
Rating:
5.0

Honestly just keep doing what they are doing. From start to finish everyone I came in contact with was professional, did their job well, and seemed to be in great spirits. I will 100% use this location again. Great job. Moving sucks….they made it not suck so much hahahaha.

CHRIS D. 
Rating:
5.0

The cabin of the truck smelled like cigarettes.

BRADLEY K. 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

This is, by far, the best managed uhaul I have ever been to. It also seems the biggest and always has the equipment I need available. All the employees are great! Super nice. Helpful. Overall, I'm really impressed. Kudos to the person running this business!!!

BRIAN J. 
Rating:
5.0

N/A

HEBER O. 
Rating:
5.0

Helpfull and efficient staff. The young man who did the hookup was fast and thorough, even in the pouring rain.

DERYL H. 
Rating:
4.0

This was not my original location that I was supposed to pick up my truck at and was switched shortly before pickup which caused a huge inconvenience for my family and movers I had hired to help us pack the truck.

JONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

DOSSE A. 
Rating:
5.0

Customer did not leave a comment.

SARAH-ELAINE J. 
Rating:
5.0

Customer did not leave a comment.

VICTOR F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
1.0

Dirty truck. Incorrect mileage reported (decimal in wrong place, causing a supposed 20k worth of mileage in two days). Waited in line forever, while staff stood around.

JOSHUA H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY M. 
Rating:
5.0

Larger trucks could use a running board below the main step. I had to use a stepping stool to get in every time I got out. Lol

MARGARET R. 
Rating:
5.0

Customer did not leave a comment.

JORDAN P. 
Rating:
5.0

Super professional! The equipment was in great shape and served us well. Return was fast and easy. Thanks, U-Haul Kennesaw.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

CONSTANCE B. 
Rating:
2.0

The truck I reserved smelled like cigarette was smoked in it. Then Jacob switched out the truck and totally left out VERY IMPORTANT DETAILS as a customer service Rep. 1. The truck I signed had a contract for gas $31 reimbursement once I bring the truck filled or its $68 charge When I returned the truck I was told my price was $68 instead of $31 with gas reimbursement. Now I had no clue about this because Jacob nelegect to inform the replacement truck switched because of the bad order. Everyone at the counter felt like I was trying to get over on this matter when Jacob failed to informed me of the changes. This was frustrating because I two who Jacob pass me off to didn't want to give me $31 rebursment.. this was not my fault. He gave me back $21 and said this is the best he can do or he will have to charge me the full $68.. Look! This is clearly a lack of customer service..

Romeo S. 
Rating:
5.0

Excellent costumer service, great communication, fast and efficient. The equipment very good, clean and in good state. Thanks U-haul this is the service that I spect from you!!!'

LUIS F. 
Rating:
5.0

Customer did not leave a comment.

Bianca T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KIMBERLY R. 
Rating:
4.0

Employees were not professional speaking to customers in person or on the phone. No issues with the truck or rental.

TROY R. 
Rating:
5.0

Customer did not leave a comment.

EDSEL S. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

KATHERYN K.  |  First Impressions 
Rating:
5.0

Great location, had me in and out in no time.

ABU W. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

EDSEL S. 
Rating:
5.0

All staff were awesome including the young man (Jaheem????) that helped me load the car.

CHARLES R. 
Rating:
5.0

The right side rear view mirror was not working. I also had an issue with the door getting stuck and it didn't close.

STEVEN J. 
Rating:
5.0

Customer did not leave a comment.

Tramauri J. 
Rating:
5.0

Customer did not leave a comment.

MARTIN W. 
Rating:
5.0

Friendly professional!!

Hana R. 
Rating:
5.0

Customer did not leave a comment.

STANLEY BERNARD E. 
Rating:
4.0

Customer did not leave a comment.

JUANITA V.  |  First Impressions 
Rating:
5.0

I'm very satisfied,

THOMAS W. 
Rating:
5.0

Everyone there at the storage area they are very nice and polite cheerful keep up the good work

shirley s.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY S. 
Rating:
5.0

Very professional, fun, respectful and nice. Charges and contract explained thoroughly. Truck was very clean and provided all extras I requested. Will definitely use them again and would recommend. A great overall experience.

CYNTHIA A. 
Rating:
5.0

Customer did not leave a comment.

Madison W. 
Rating:
4.0

Customer did not leave a comment.

JOSHUA M. 
Rating:
4.0

Most transparent pricing to know what everything will cost

Joseph M. 
Rating:
5.0

Let people know about the extended hours for available to access the storage units if needed ahead of time.

CATHERINE V. 
Rating:
4.0

There was a bit of a mix-up in the beginning on when I could pick up the truck, but Brandi was wonderful and helped us work it out so that we could meet the original time schedule that we were on. Really appreciated her !!! We rent from this location at least twice a year and have for several years.

PAT P. 
Rating:
5.0

I will never use uhaul again

Yvette L. 
Rating:
5.0

Customer did not leave a comment.

MAE M. 
Rating:
5.0

Good clean place, helpful personnel.

Rebecca J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

The location on 3885 Frey Rd, Kennesaw, GA 30144 canceled our reservation then closed early, by about 15 min. The lady that spoke to me at the door told me that their computers said it was 5pm so......Then told my wife we could still do everything online. When we tried to that is when we discovered that they had canceled our reservation, confirmed by a corporate employee.

chris L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

TIM B. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Stay on it

ALIX I. 
Rating:
5.0

Customer did not leave a comment.

DIA S. 
Rating:
5.0

Guys were awesome. I had a blown fuse on my trailer lights, and they diagnosed and fixed the problem so I could get on the road!

FRANK S. 
Rating:
5.0

Customer did not leave a comment.

Amber J.  |  First Impressions 
Rating:
5.0

I close my storage number 0419 as of March 2020. I did not close storage number 0423 which is still active.

JOANNE S.  |  Overall Experience 
Rating:
5.0

Very easy to set account up online. Very friendly and helpful staff.

Byron G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Monet G.  |  Overall Experience 
Rating:
5.0

This really worked out for me. I felt safe and secure. I also felt I could access my belongings when I needed to. Thank you for your service!!!

Debra M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

nate b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brett C.  |  First Impressions 
Rating:
5.0

Could use more lighting inside of each unit.

Megin B.  |  Overall Experience 
Rating:
5.0

Even though the website overbooked the size unit we had reserved, Brandi was able to give us two smaller units to accommodate us.

Thomas D.  |  First Impressions 
Rating:
4.0

Request military veteran's discount

FREDERIC G.  |  First Impressions 
Rating:
4.0

I will rate depending on if all my deposits are returned and they keep what was promised to me

jerimie J.  |  First Impressions 
Rating:
5.0

The facility was well-maintained, clean, and bright. The staff was customer oriented and very helpful, despite me needing to change storage rooms three time!

Scott P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen b.  |  First Impressions 
Rating:
5.0

I wish the office could close at 9pm,but 7 is good.

CATHERINE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jaquita j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD C L.  |  First Impressions 
Rating:
5.0

Great experience overall, however my Id access code after hours didn't let us in and we were delayed a whole day and issued half day of work because of it.

MIXILINETTE S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna f.  |  First Impressions 
Rating:
5.0

Great service!

Mark C.  |  First Impressions 
Rating:
5.0

Nice. And clean area easy unloading decks. Very pleased Thanks .

Jose M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah w.  |  First Impressions 
Rating:
5.0

The " south of the border" of storage.Awsome!

ROBERT C.  |  First Impressions 
Rating:
5.0

This is a very nice facility. The staff is very nice.

Sheryl L.  |  Online Move In 
Rating:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance M.  |  First Impressions 
Rating:
5.0

Staff was professional and polite.

JACQUELINE DENIS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nasha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERANISA S.  |  First Impressions 
Rating:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur H.  |  First Impressions 
Rating:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenya S.  |  First Impressions 
Rating:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda f.  |  First Impressions 
Rating:
5.0

Curtious, friendly and extremely professional.

Janith G.  |  First Impressions 
Rating:
5.0

Staff was very helpful and informative.

Monica s.  |  First Impressions 
Rating:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley s.  |  Reservation 
Rating:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony T.  |  Reservation 
No reviews have been submitted for this location.

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