Customer Reviews for U-Haul Moving & Storage of Kennesaw

10,004 reviews

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

(770) 792-8555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
3.0

Brandi did an excellent job just as the previous week. On this particular day the person that checked me in when I returned the truck was very rude and unhelpful. He did not properly address any of the questions or concerns I had. He acted like he did not want to deal with me. A big difference from the gentleman that checked me in the previous week. He was very courteous and professional. One bad apple spoils the basket.

EDGARDO R. 
Rating:
4.0

Customer did not leave a comment.

Rhonda C. 
Rating:
2.0

I've been charged for returning the truck with right amount of gas. I had proof this time...so it won't happen again. l believe the first was the same thing l was just charged anyway even thou the amount was correct.

DIMITRY C. 
Rating:
4.0

Customer did not leave a comment.

logan P.  |  First Impressions 
Rating:
5.0

Would use this facility again if we need storage

DAVID F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Haydn B. 
Rating:
5.0

Friendly Service people and plenty of good advise.

JERRY P. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

The service was excellent. The person helping me provided all the information that I needed to get the truck.

MARVIN D. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

It was excellent service from pick up to return. All the associates I came across were very helpful and professional.

EDGARDO R. 
Rating:
5.0

Customer did not leave a comment.

Holly T. 
Rating:
5.0

The best place to store things

warren s.  |  Overall Experience 
Rating:
5.0

Great customer service, friendly employees

CARLOS O. 
Rating:
5.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

JUAN DE LA M. 
Rating:
5.0

All went perfect from pick up to dropoff

LEAH K. 
Rating:
5.0

Everything was perfect

LEAH K. 
Rating:
4.0

Vehicle rented was not suitable for the road. It shook and wobbled very badly while driving it. It pulled hard to the left when applying the breaks. I was refunded my money back due to this issues when I turned the truck in. This location needs to ensure the safety of the vehicle before giving it to a customer so that the customers safety is ensured as well.

Brian hall H. 
Rating:
3.0

Customer did not leave a comment.

KAREN B. 
Rating:
4.0

The key lock box was not in a readily visible position. It was located in a dark unlit area behind some U boxes

Ramprasad S. 
Rating:
5.0

Customer did not leave a comment.

Rynelle A. 
Rating:
5.0

Everything was great. It would be nice to have more 1 way options though. The only downside was that I had to drive an hour back to return just to drive an hour back to where I moved.

JORDAN W. 
Rating:
3.0

Customer did not leave a comment.

WESLEY H. 
Rating:
5.0

I had a good experience, staff was friendly

ELVIS H. 
Rating:
5.0

Customer did not leave a comment.

DARRELL A. 
Rating:
4.0

All was good

Paul B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

This center is fantastic. Well arranged and organized and reliably always a large assortment of trucks and trailers available at a moment's notice. Your staff is friendly, knowledgeable, and always helpful.

RYAN N. 
Rating:
5.0

Brandi was very helpful, friendly and informative.

PEDRO J. 
Rating:
5.0

From my experience, no improvement necessary.

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

JACKIE C. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

THANDIWE C. 
Rating:
2.0

Rude and indifferent customer service agent at the locations when I informed them that the truck steering and airbags were not working properly.

NAKUL J. 
Rating:
5.0

Customer did not leave a comment.

NATHALIE R. 
Rating:
5.0

The truck wreaked of marijuana smoke but since I was under a tight deadline I had to make due of the situation. The reverse camera worked only sometimes. The truck ran well mechanically. The people at the facility were very friendly and professional. I've rented at this location before and will continue to do so for this very reason. If I had more time I would have brought it to the their attention. All in all, I'll still continue doing business with UHAUL.

Troy S. 
Rating:
5.0

Customer did not leave a comment.

Matthew M. 
Rating:
5.0

Customer did not leave a comment.

GARY S. 
Rating:
5.0

Equipment and customer service were as desired and previously experiienced.

STEPHEN I. 
Rating:
5.0

Nothing. The rental process was very quick. All employees were very polite.

JOSEPH H. 
Rating:
5.0

Customer did not leave a comment.

HAROLD A. 
Rating:
5.0

I don't know what could have been done better. The staff were busy when I was in the store. They took time with the customers to meet their needs as they juggled constant phone calls. The staff was professional and extremely courteous on the return. I made a comment to them that they had excellent customer service. Well done.

GERALD D. 
Rating:
5.0

Customer did not leave a comment.

Jerod H. 
Rating:
5.0

Customer did not leave a comment.

Arturo M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reynaldo T. 
Rating:
5.0

Cobb is always the best. Macon is just trash, making me hate uhaul. But… location, not y'all's fault

Adam S. 
Rating:
5.0

Customer did not leave a comment.

LOI P. 
Rating:
4.0

The locking hinges were not in the best condition. My husband had to request that they at least reinforce it for better security for one of the three U-Boxes that we had. Also, they didn't have the proper size locks at the location. Other than those issues everything else especially the customer friendliness of the staff was great!

Israel N. 
Rating:
5.0

Customer did not leave a comment.

Chedric K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chilen B. 
Rating:
5.0

Customer did not leave a comment.

Rob M. 
Rating:
5.0

Customer did not leave a comment.

mary P. 
Rating:
1.0

Terrible service per usual - i had my location changed 4 times and the worker forgot to set the key ready for me when i went to pick it up. U Haul is disappointing everytime.

KATHERINE F. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
5.0

I was happy with the rental experience BUT I feel the website forced me to over-rent. What I needed was just a tow dolly but the website required me to rent the auto transport.

JEFFREY K. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

PERRY S. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Took over an hour to get a tow dolly. Many brought it recently were damaged or missing equipment but the guys rapidly exchanged them until we got one. Dolly functioned well

Marianne M. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Great service nice people 👍

EDWARD J. 
Rating:
5.0

Awesome Experience 🙂

BETTIE S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

I have always had a great experience at U-Haul with truck rentals and storage. Great work guys!!

kevin j.  |  Overall Experience 
Rating:
5.0

Friendly helpful folks a great experience

Michael C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Always drop at this location

Don E. 
Rating:
5.0

Everything was great. Customer service was A-1 and Jake was amazing

JALISA W. 
Rating:
5.0

Customer did not leave a comment.

PATRICK G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Very nice staff!

BETTY G. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Everything was great! Everyone was very helpful and friendly.

ANNE-FRANCES H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
4.0

.

Ashauna J. 
Rating:
5.0

Automatically starting in tow mode is a huge waste of fuel. You should let people know how to disable it when not towing. Also the 12V outlet did not work on the dashboard and the A/C blower knob was missing.

STEPHEN W. 
Rating:
5.0

The truck we received had a lot of previous damage, and it needed the TPMS serviced (the light and dash indicator kept coming on). Otherwise, everything was clean and in good order, and this facility and staff were great!

Kimberly W. 
Rating:
3.0

The man who checked me is was wonderful. However, the check engine was on and the gas tank was empty. Not a his way to start a 275 mile trip.

CAROL V. 
Rating:
5.0

Excellent service. Great staff.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Conroy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH S. 
Rating:
4.0

The only thing it was short staffed had to wait a little bit

ELBIO N. 
Rating:
3.0

3 employees were in when I entered, all talking amongst themselves, not about work. Waited for them to call me to a window. They never acknowledged me and I was about 3 feet away. I finally walked up to the window and said what I needed. They then said I would need to come over to the other window. Just aggravated, would shop elsewhere if something was more convenient.

KIMBERLY F. 
Rating:
5.0

The whole experience was fantastic. A d the customer service was top notch. I would have preferred not to be put on a text to move trailers, though.

Jeffery H. 
Rating:
5.0

Customer did not leave a comment.

SHAWN C. 
Rating:
4.0

Customer did not leave a comment.

Dale L. 
Rating:
1.0

Reserved equipment (Dolly) and not told until I arrived that it wasn't available. Staff attitude was poor and simply said the equipment was on a first come basis....????, that's not how reservations work. Had to then spend time finding the equipment at another retailer. Also, was directed to hidden area (obscure location hidden by boxes) key box during online pickup...but box lock was broken. Wasted 15 mins in this process.

William H. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

JONATHANALAN B. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Add more staff. It looked like only 1 person was working when I returned the truck. They looked very backed up

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Carlos O. 
Rating:
5.0

Customer did not leave a comment.

stacy w.  |  Overall Experience 
Rating:
5.0

LOOKING FOR MY RECEIPT TO BE E-MAIL TO ME

MICHAEL M. 
Rating:
5.0

We will renting another truck on Friday as we had a lot more stuff than we thought.

GLENN S. 
Rating:
5.0

Thank you for keeping a clean facility. Your staff is the best example in the any business.

Euphemia N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert J. 
Rating:
5.0

Great experience!!

Carlos O. 
Rating:
5.0

My ratings are for the store staff only. They have been great for the past 15 years. My review of your customer service line would be just the opposite. Extremely long hold times. Rude and not at all helpful!!! I am really not happy that the store lines go to your central location as no one can resolve any problems, all they say is they can’t do that, call the store. Well darn it, I did call the store number but ended up at the Customer Service department. Finally, I drove down there and left a message for the store manager, Brandi Landrum, to call me. She did so as promised and gave me her personal cell. She resolved the issue.in less than 5 minutes. If I have to deal with you central office service people again, and they are as horrible as they were last Saturday, I’m moving to another climate control storage facility. There are lots of them around here now and they are less expensive. $189 a month is a bit ridiculous when I can get the same size at lifeproof storage for $99. My rent has doubled in 15 years but my salary hasn’t.

Janet N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRAIDA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice d.  |  Overall Experience 
Rating:
5.0

Thank you for all your help

Rachael T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

willie w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERYN K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JUANITA V.  |  First Impressions 
Rating:
5.0

Everyone there at the storage area they are very nice and polite cheerful keep up the good work

shirley s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber J.  |  First Impressions 
Rating:
5.0

Very easy to set account up online. Very friendly and helpful staff.

Byron G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brett C.  |  First Impressions 
Rating:
5.0

Even though the website overbooked the size unit we had reserved, Brandi was able to give us two smaller units to accommodate us.

Thomas D.  |  First Impressions 
Rating:
4.0

Request military veteran's discount

Charles F.  |  First Impressions 
Rating:
4.0

I will rate depending on if all my deposits are returned and they keep what was promised to me

jerimie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bianca T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Helen b.  |  First Impressions 
Rating:
5.0

I wish the office could close at 9pm,but 7 is good.

CATHERINE D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jaquita j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TODD C L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

donna f.  |  First Impressions 
Rating:
5.0

Great service!

Mark C.  |  First Impressions 
Rating:
5.0

Nice. And clean area easy unloading decks. Very pleased Thanks .

Jose M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah w.  |  First Impressions 
Rating:
5.0

The " south of the border" of storage.Awsome!

ROBERT C.  |  First Impressions 
Rating:
5.0

This is a very nice facility. The staff is very nice.

Sheryl L.  |  Online Move In 
Rating:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance M.  |  First Impressions 
Rating:
5.0

Staff was professional and polite.

JACQUELINE DENIS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nasha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERANISA S.  |  First Impressions 
Rating:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur H.  |  First Impressions 
Rating:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tenya S.  |  First Impressions 
Rating:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda f.  |  First Impressions 
Rating:
5.0

Curtious, friendly and extremely professional.

Janith G.  |  First Impressions 
Rating:
5.0

Staff was very helpful and informative.

Monica s.  |  First Impressions 
Rating:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley s.  |  Reservation 
Rating:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony T.  |  Reservation 
No reviews have been submitted for this location.

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