Customer Reviews for U-Haul Moving & Storage of Kennesaw

9335 reviews

2085 Cobb Pkwy   Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

(770) 792-8555

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(770) 792-8555

2085 Cobb Pkwy
Kennesaw, GA 30152
(Directly across from Hooters Cobb County Airport 1/2 mi N of Store)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

They upgraded me to a larger truck without asking and I was already nervous about the smaller size truck. It ended up being okay, but would have liked notice so I could make a decision whether to switch to a different location.

BARBARA H. 
Rating:
4.0

Customer did not leave a comment.

SHELDON B. 
Rating:
5.0

Fast and friendly

Josh M. 
Rating:
5.0

No

LLOYD H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

The location was closed but we were able to do the Self-Return, this is such a GREAT option! Quick and easy right from your phone!!! Thank You U-HAUL!

Cynthia B. 
Rating:
5.0

Friendly driver

Margo S. 
Rating:
5.0

Customer did not leave a comment.

greg S. 
Rating:
5.0

Always a great location, brandy is fantastic!!

CASEY K. 
Rating:
5.0

Customer did not leave a comment.

MARY B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Lorain C. 
Rating:
5.0

Every thing was top notch.

WILLIE W. 
Rating:
5.0

Customer did not leave a comment.

DEREK M. 
Rating:
3.0

Went out of my way to pickup trailer on Cobb Pkwy as only location open on a Sunday. Ordered blankets, was told they would be put in trailer and attendant hooked up trailer as I test lights. Drove 30 mins to my pickup location and find out no blankets. I just needed the damn blankets. 20+ mins on hold to talk to rep to get blankets taken off the order. Return trailer near my destination yesterday and blankets still on the order. Attended asked me where are the blankets. Seriously? They are at the other dam store! Got my $10 back and wasn't charged for blankets.

TODD P. 
Rating:
5.0

really great experience: I was overcharged by 15 miles and upon calling, transaction was rectified right away. great professional staff and a pleasure to work with. Thank you!

ALBINA P. 
Rating:
5.0

Staff was great! Facility is way better than you would expect! Overall, very satisfied!

RYAN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHEILA M. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE H. 
Rating:
5.0

Customer did not leave a comment.

GLENN B. 
Rating:
4.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

Experience was great.

STEPHEN H. 
Rating:
4.0

Customer did not leave a comment.

tamra D. 
Rating:
5.0

Everyone that I chatted with in Person or on phone was very pleasant, and helpful. I was only had my storage unit for two months. They made my experience comfortable. 5 stars

LORI-ANN C.  |  Overall Experience 
Rating:
5.0

The truck was clean, BUT THE TIRES WERE OUT OF BALANCE!!!! Damn!!! I was vibrating like crazy driving down the road!!!! I am sooooo mad!!!! Super sucky experience!

JASON A. 
Rating:
5.0

The Manager was very helpful.A real professional..

Larry J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK T. 
Rating:
4.0

Customer did not leave a comment.

TISA N. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Shaqwon W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Customer did not leave a comment.

Darin B. 
Rating:
5.0

Customer did not leave a comment.

DONALD J. 
Rating:
2.0

This was the worst vehicle I've rented from U-Haul. Filthy inside with mold and dirt on the headliner. Missing interior trim (cover on the part of the passenger door) and mechanically a mess. Needed windshield washer fluid, cruise control didn't work, needed service. I had to stop and put air in the tire because it was down to 14 lbs pressure and there was no spare tire.

Clarke A. 
Rating:
5.0

Customer did not leave a comment.

Kareta M. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Everything was great.

GABRIELE C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Vincent E. 
Rating:
4.0

Customer did not leave a comment.

PAT P. 
Rating:
5.0

Professional staff and very organized. Very satisfied with rental experience.

DAVID F. 
Rating:
5.0

It would be great if i could have rented a cargo van but i do nit have a major credit card. Although i rented one 2 weeks prior, maybe you could see who has rented previously with no problems and rent the same vehicle to them. Otberwise everything was fine.

ERIC M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Rasheedy did good

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

Johndra J. 
Rating:
5.0

The staff at this center is Very friendly and helpful!!!!

William F. 
Rating:
5.0

The "return" employee was outstanding

Michael G. 
Rating:
5.0

Very comprehensive facility. Knowledgeable staff, service oriented.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

Clifford B. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
4.0

The mobile app for checking in is just bad, won't load and errors every other screen. Still had to go in the store multiple times to pick keys up and to get help with the app not loading.

RONALD S. 
Rating:
5.0

Everyone was so nice and accommodating. Thank you for excellent customer service it really meant a lot. And the ease of return was definitely awesome.

LESLIE H. 
Rating:
5.0

The staff was helpful and the process to rent a truck is always easy.

ZANDRE J. 
Rating:
5.0

The people and facility were great but my 26' rental had an 1/8 tank of gas which in tern made me late for the appt I had. I didn't like having to go find a gas station and fill up before I was able to do anything or go anywhere. Very inconvenient. A customer should bring it back full and that solves your problem.

MATTHEW I. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Brandy the assistant manager was very friendly and helpful great customer service clean environment, the whole crew was fantastic this is how a U-haul rental should be run. I love and recommend this location, I have one question for the CEO of U-haul why when you go to black areas u haul location it's a complete opposite of a great location like this? Wale Yussuff Ay moving company LLC. Atlanta Ga.

ADEWALE Y. 
Rating:
5.0

Customer did not leave a comment.

GARY W. 
Rating:
5.0

Customer did not leave a comment.

MARTINA B. 
Rating:
5.0

I found it disappointing that U-Haul is including hand trucks and pads in the truck automatically. This took up space in the truck that I paid for and was unable to use. Additionally, it was put on the side opposite the gas tank so that left me less space on that side. Essentially my 15 ft truck only had 12 ft of usable wall space in the truck. I will likely try a different service other than U-Haul next time.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
3.0

The truck I got smelled like cigarettes and it needed the inside of the doors cleaned.

Bonnie J. 
Rating:
5.0

Inspect them for water leaks

CHERYL B. 
Rating:
5.0

Customer did not leave a comment.

Josie B. 
Rating:
4.0

I've moved several times over the last 15 years because of work. This location and the person that help me made this the best moving experience I've had EVER! It was easy and smooth. Check in and check out was smooth. Thank you for making my day easier!!

RASHAD W. 
Rating:
5.0

Customer did not leave a comment.

DEREK H. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Just great experience with the customer service representative, who also checked in the truck.

Glenn B. 
Rating:
5.0

When you think about an ideal transaction and five star experience, this is what I experienced during this rental. This is a location that I am proud to call my Uhaul nearby. You can tell that the company has grown and improved over the years. This location is well kept and has employees who care and it's obvious. Keep up the good work.

David T. 
Rating:
5.0

Customer did not leave a comment.

GEORGE K. 
Rating:
5.0

Customer did not leave a comment.

jodie P. 
Rating:
5.0

Overall, everything was fantastic. Thanks, UHAUL.

KYLE M. 
Rating:
5.0

I'm a loyal Uhaul customer and have rented several times. When I needed some flexibility in return location Uhaul could not accommodate me. Very disappointing. I'll be using Penske or RL Carrier from now on.

TAMIKA M. 
Rating:
5.0

Customer did not leave a comment.

Brianna M. 
Rating:
5.0

Even though the unit I reserved was not available, the staff did their very best to help me with what I needed. I really appreciate them for their help. Thank you!!!!

Terrance M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANNON M. 
Rating:
5.0

The truck was absolutely disgusting. The windshield was beyond dirty and the truck and bed wasn't clean when I got it.

Korbyn K. 
Rating:
5.0

Customer did not leave a comment.

ARJUN B. 
Rating:
1.0

The straps on the trailer were ripped off and damaged but some one made them appear as if they weren't so you wouldn't know until you unspooled them.. had to go buy my own straps so this was a waste of money

TRENT O. 
Rating:
5.0

Very busy location but it was very well marked and easy to follow directions for a self check in.

John P. 
Rating:
1.0

Always a great team to do business with

John P. 
Rating:
5.0

Both the blankets and dolly that I ordered weren't in the truck and we didn't realize until it was too late. Thankfully our movers brought their own.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
4.0

Customer did not leave a comment.

CHANTAL D. 
Rating:
5.0

Large, clean, professional and inviting

oscar M. 
Rating:
5.0

Online check in would not work. Service team at the location said this is not the first time they have heard this. Develop a better system, that works 100%.

Stephen E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA M. 
Rating:
2.0

This unit had a 153,000 miles in it, which is fine, but it drove and sounded like it needed maintenance, both to the engine and suspension. Based on the condition of this unit and fear of getting another one like this, I will price shop other rental options in the future. This would have been unacceptable for a non-local rental. And, based on engine and suspension noises, I feared a breakdown while operating the truck. I lost confidence in UHaul for what used to be my obvious first choice for a rental organization.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

Always great service and reliable equipment. Thank you

TAMIKA M. 
Rating:
5.0

Nothing in my case needed to be improved! it was exactly what I hoped it would be. The customer service representative personable & it was quick & efficient. Returning the vehicle was also quick & easy!

TERESA B. 
Rating:
3.0

No one EVER answers the phone at this location! I held for a total of two hours and 26 mins today. Finally hung up,

cathy C. 
Rating:
5.0

This facility is amazing and the gentleman who assisted us was extremely helpful.

PATRICK B. 
Rating:
5.0

Customer did not leave a comment.

ZANDRE J. 
Rating:
5.0

Staff was professional and polite.

JACQUELINE DENIS D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SADE B. 
Rating:
3.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

Nasha S.  |  First Impressions 
Rating:
5.0

Brandy has been excellent.

ARJUN B. 
Rating:
5.0

Very well run business. You can find exactly what vehicle you are needing for your needs.

Bennett D. 
Rating:
4.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Everyone seemed to be in a great mood, helpful and friendly.

RICHARD C. 
Rating:
5.0

Two very personable employees helped me with the trailer: Jonathan on the pickup and Christian on the drop off. Both were very nice, polite, and helpful.

FLOYD P. 
Rating:
5.0

Rideshare app or website was not compatible with phone, received continual prompts of unable to verify location try again.

TERANCE T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERANISA S.  |  First Impressions 
Rating:
5.0

The Kennesaw location is exceptionally clean. The restroom in the storage unit lobby was spotless, and I’m a clean freak. I like that there’s an area to leave items you no longer need so others can use them. I really like the carts. There are several available for your use. Not all storage facilities offer carts, and as stated, this location is the cleanest storage facility I’ve ever used. Brandi is very friendly and easy to work with.

karen l.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kwesi K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

bill b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C.  |  Overall Experience 
Rating:
5.0

Great Experience!

CYNTHIA W.  |  Overall Experience 
Rating:
5.0

I got a tour from a tiny lady that was as sweet as she could be. I signed up on the day after a big storm and your systems weren't completely up. Brandy took care of me and got it all figured out anyway. Great crew. Best facility in kennesaw.

Larry H.  |  First Impressions 
Rating:
5.0

Excellent Service!

CYNTHIA W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vickie S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

juanita k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kemela C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEVIN F.  |  Overall Experience 
Rating:
5.0

I'd rather drive further to Kennesaw to always work with this team. Theya re AWESOME.

Kyle S.  |  Overall Experience 
Rating:
5.0

OFFICE STAFF ALWAYS HELPFUL FACILITY IS CLEAN TO THE MAX

ROB W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mia B.  |  First Impressions 
Rating:
4.0

Nice and secure facility! Some units are really far from the single entrance/exit which makes moving difficult when you have to make multiple trips. Also, you do not have 24hr access.

Sean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARL A.  |  Overall Experience 
Rating:
5.0

Need more than one person in the office.

LaBRESHA i.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dennis d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY L.  |  Overall Experience 
Rating:
5.0

Very professional and codial staff members. Brandi help me me through the process and was very detailed in keeping the process smooth. even the housekeeping was friendly. 5 stars no complaints

Paris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lamaria j.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

deborah w.  |  First Impressions 
Rating:
4.0

Do not like the non climate control area. It was so hot about to pass out. Other than that it’s a great place.

LaBRESHA i.  |  First Impressions 
Rating:
5.0

If I have to use them again. I know where to store my stuff and have it safe

warren s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerimiah B.  |  Overall Experience 
Rating:
5.0

Excellent and professional staff and service. Super clean facility. The truck was clean, spotless and drove very well. The staff takes great pride in what they do and it shows in the service and facilities they provide. We highly recommend their storage facility and rental trucks!!

DAVID S.  |  Overall Experience 
Rating:
5.0

Brandy was very helpful with providing me with customer service.

Paris M.  |  First Impressions 
Rating:
2.0

I was charged an excess amount but no one cared. The management is rude and while checking out I hear the manager dialing my phone ON SPEAKER and letting it be known she was frustrated with me because I parked my uhaul and then went to the restroom and got the lock off my unit because they were so busy when I first walked in. I guess I didnt move fast enough. My truck was HOURS early to return. When I asked about prorating my unit because I had just paid my unit, I was told if maybe I would have done it yesterday that they could help me. It hasn't even been s week. Uhaul clearly has no concern about customer service or satisfaction. I'm happy to be gone and will share my experience with people I know.

CARMEN B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

chimara g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tenya S.  |  First Impressions 
Rating:
5.0

The facility was above expectations and the staff was very helpful in all aspects.

Peter T.  |  Overall Experience 
Rating:
5.0

The staff is extremely professional, helpful, knowledgeable and ready to assist to make move in or out a breeze.

la'toya l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patricia b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eric b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeffrey m.  |  Overall Experience 
Rating:
5.0

I love this store location and the staff is very friendly and helpful. This is a very clean location and the prices are affordable. I would recommend this location to store any items you have. Thanks for making me a happy customer and always being there when needed.

Doxtrenare Doc T.  |  Overall Experience 
Rating:
5.0

The staff seemed eager to accommodate my needs. They were extremely helpful. They had a great coronavirus safety system and adhered to it for which I was greatful. The facility was very clean. Busy place but courteous And efficient.

brenda f.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

deborah h.  |  Overall Experience 
Rating:
5.0

The people inside the facility were very nice.

Khai Yeise J.  |  First Impressions 
Rating:
5.0

Thanks, and keep up the great job !!!!!

calvin j.  |  Overall Experience 
Rating:
1.0

Pricing is more than 2 times nearby competitors with new & nice bldgs. 10 YEARS there, ZERO late/missed payments. Needed a new unit, would not even consider a SLIGHT price reduction. Bad decision. BYE

CYNTHIA P.  |  Overall Experience 
Rating:
5.0

We had a very good experience renting a truck and took advantage of the one month free storage space. We would definitely rent again from uhaul.

Bill M.  |  Overall Experience 
Rating:
2.0

I never could get into my storage during the hours of operation. It would always be trouble using my access code. Then when I call the number that's listed no one would answer neither return my calls.

Tranette w.  |  Overall Experience 
Rating:
5.0

I live in a different state and cannot check the unit periodically. They have always kept me notified of any problems with the unit or the lock being put on incorrectly by a family member.

SHARYN E.  |  Overall Experience 
Rating:
5.0

Good job!

Tyrom b.  |  First Impressions 
Rating:
4.0

WE've used U-Haul to transport some furniture from FL to GA. The rental fo the truck was smooth; the only downside: rental storage unit not in the same place where the truck should be returned!

beetriz v.  |  First Impressions 
Rating:
3.0

I moved my things out the first of the month and did noise up most of the feed I paid the same day I paid. I would like a refund on the unused portion of the month, which was MOST of the month.

William e.  |  Overall Experience 
Rating:
4.0

The facility and staff are great. Access to the facility is a challenge, which is the only reason for not giving 5 stars.

KENNESAW S.  |  Overall Experience 
Rating:
5.0

The storage facility was nice and clean- staff was very attentive and it was conveniently located in an area that I could easily access my items.

Tyrone S.  |  Overall Experience 
Rating:
4.0

Accommodating!

YVETTE B.  |  Overall Experience 
Rating:
4.0

The storage rooms should be open later on Fridays. Also with the surplus of moving trucks, it’s hard to navigate parking.

BRITTNEY B.  |  Overall Experience 
Rating:
4.0

Good service, the usual, we've used them before.

Otha B.  |  First Impressions 
Rating:
5.0

All Good!!

STEVE K.  |  Overall Experience 
Rating:
5.0

From start to finish, the staff at this facility were outstanding! They were personable, friendly and professional. The storage facility was very clean with lots of carts available.

deanne f.  |  Overall Experience 
Rating:
5.0

Renting the space was easy. All charges were explained. The unit was shown and the entry was explained. Thanks for positive experience.

Monica A.  |  First Impressions 
Rating:
1.0

Was expecting to receive free storage promotion but didn’t

shannon d.  |  First Impressions 
Rating:
5.0

none

STEVEN H.  |  Overall Experience 
Rating:
5.0

Awesome team!

Kynisha S.  |  Overall Experience 
Rating:
5.0

Evey one was so nice and helpful I would use this uhaul ever time thank you for all your help

Erin B.  |  Overall Experience 
Rating:
5.0

Was a good place.

Tammy F.  |  Overall Experience 
Rating:
4.0

The staff here is amazing. Jonathan went well above and beyond to help me thank you .

Robert C.  |  First Impressions 
Rating:
4.0

The staff did a great job.

ross r.  |  Overall Experience 
Rating:
5.0

Great customer service. Clerk went above and beyond to meet my needs even in short notice.

Sarana h.  |  First Impressions 
Rating:
5.0

Excellent service!

Liza R.  |  First Impressions 
Rating:
1.0

I had automatic pay with a payment date of the 19th. I moved out on the 18th but U-haul claimed the payment date was the 17th. Improperly charged for a full month ($192.00). I tried to resolve.

Edward R.  |  Overall Experience 
Rating:
5.0

My storage unit was very clean. The staff was very professional and helpful with my truck rental and storage unit rental.

Ruth G.  |  Overall Experience 
Rating:
5.0

I will definitely use this storage facility again if the need arises.

deborah m.  |  Overall Experience 
Rating:
4.0

U-haul made it easy to rent a vehicle and gave me my first month of storage free at a time when I really needed the convenience and break from cost. They were easy to deal with and helpful.

Eric C.  |  Overall Experience 
Rating:
4.0

Very good service, but my name was spelled wrong and the wrong phone number listed and given to the delivery woman.

Laurie Y.  |  Overall Experience 
Rating:
5.0

Curtious, friendly and extremely professional.

Janith G.  |  First Impressions 
Rating:
5.0

Very very very nice people! Please give them a pay raise for their hard work.

Edward R.  |  First Impressions 
Rating:
2.0

My u box was delivered late box damaged and my items damaged they gave me the run around, transferred me back and forward and still didn’t fix the problem I want my money Back such terrible business!

JeReyna S.  |  Overall Experience 
Rating:
5.0

Brandy was exceptional and made our first time storage rental easy to understand and answered all of our questions thoroughly. Would recommend the Uhaul storage to any of our family and friends.

Mindy B.  |  First Impressions 
Rating:
5.0

Alexis the Ubox deliverer was excellent!

Kelly L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and informative.

Monica s.  |  First Impressions 
Rating:
5.0

People in the office always helpful, friendly and kind. A great experience if you need storage. Thanks!

TIMOTHY C.  |  Overall Experience 
Rating:
5.0

Front Counter Staff very friendly, courteous and knowledgeable.

William A.  |  First Impressions 
Rating:
5.0

I switched to have my pod delivered rather than dropped off at the facility. They were super friendly and helpful to make that arrangement. The woman who delivered the pod was awesome!!

Aprille T.  |  Overall Experience 
Rating:
1.0

I was a rental custodies 2 years and paid the final bill in full $159.95 and I moved out on the 15th only to be told they would keep the full amount and not prorate the amount.

BRUCE R.  |  Overall Experience 
Rating:
5.0

I used a truck and three Pods, the pods contained everything from fine china to garage tools weighing hundreds of pounds. Nothing shifted during transport, nothing broken in any way. A first!

Frederick J.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and communicative when I was ready to have my U-boxes delivered after a cross country move. I appreciated having one less thing to worry about!

Stephanie S.  |  Overall Experience 
Rating:
1.0

Do not use the Upod service from this location.They misplaced my box multiple times and also had it assigned to another person. Luckily I had a lock on it to prove it was mine.

Henry B.  |  Overall Experience 
Rating:
4.0

I'm happy with everything about U-Haul, EXCEPT that my U-Box was not ready for access the day and time of my scheduled appointment. I had to come back the next day, so that was a big inconvenience.

JESSICA F.  |  Overall Experience 
Rating:
2.0

My recent experience was disappointing. It's ridiculous that none of your people can be reached directly when working on a problem! I was over charged. It took an inordinate amount of time to resolve.

Brenda V.  |  First Impressions 
Rating:
2.0

This Uhaul has bad customer service. I advise you to use a different company when it comes to using Uboxes.

Marlissa E.  |  Overall Experience 
Rating:
1.0

Staff is incompetent. Was quoted one price then charged more. Credit card was charged 2nd time without authorization called the Manager several times and left messages, he would not return my calls

GARY L.  |  Overall Experience 
Rating:
5.0

N/A

Mark J.  |  Overall Experience 
Rating:
3.0

Great service, the only issue was it took a week for uhaul to take back the empty container

Marcus B.  |  Overall Experience 
Rating:
4.0

Great customer service

DEBORA P.  |  Reservation 
Rating:
5.0

The storage unit and the rental office for the trucks together very convent , what you need is there for you. Very very good.

john h.  |  Overall Experience 
Rating:
5.0

We had a great experience using both the U-Haul truck and renting a storage unit. Would highly recommend them.

Katherine M.  |  Overall Experience 
Rating:
5.0

Highly recommend this company. The employees were very friendly and helpful. Thank you

Rhonda F.  |  Overall Experience 
Rating:
4.0

The service at the counter and by the Ubox drop off staff were both amazing. However I was never notified if my Ubox has been picked up and stored yet and it has been 2 days. On hold 15+ min twice

Tawnee W.  |  Overall Experience 
Rating:
5.0

Staff friendly and returned phone calls! They worked with me on the tight deadline with moving in.

roy r.  |  Overall Experience 
Rating:
4.0

I am unable to comment on the facility because I did not visit your location. However, your driver Alexis was great! She was pleasant, fast, communicated well and was easy to work with!

Jarveen P.  |  Overall Experience 
Rating:
3.0

The people behind the counter do not know how three ubox process works. It took 3 tries to get my ubox out of the "warehouse"

Jack V.  |  Overall Experience 
Rating:
4.0

No problems at all

diane w.  |  Overall Experience 
Rating:
5.0

Very good experience !

Carol W.  |  Reservation 
Rating:
5.0

The customer service was really good. The delivery person did a great job, she went the extra steps to place the box where I needed it.

Marion D.  |  Overall Experience 
Rating:
5.0

Did a nice job with my unit

ERIC B.  |  Overall Experience 
Rating:
2.0

My u box was not delivered on the date Uhaul Committee to delivering. Received 2 calls telling me it would be delivered on Friday 9/28 but it wasn’t. Couldn’t get anyone to answer the phone x2 days.

Ellen L.  |  Overall Experience 
Rating:
1.0

I was charge for an entire month when I was only trying to have my things shipped there and picked up

shani M.  |  Overall Experience 
Rating:
5.0

Keep up the good work fast service and wonderful cheerful staff.

shirley s.  |  Reservation 
Rating:
5.0

Excellent service , the best in the market. Highly recommended. I'm very pleased with Uhaul customers service. !!!

sarah f.  |  Overall Experience 
Rating:
5.0

thank you

AMY A.  |  Overall Experience 
Rating:
5.0

Good job

Cynthia J.  |  Overall Experience 
Rating:
4.0

na

James F.  |  Overall Experience 
Rating:
5.0

I would definitely use this facility again if the need arise. There are other storage companies closer to where I live but I wouldn't consider them at all. I felt safe and secure at U-Haul.

Amanda B.  |  Overall Experience 
Rating:
1.0

U-Haul changed delivery date 1 day b4 planned day with a call and no msg left. I was given Incorrect info that I couldn't pickup the U-Pod w/my truck. I inconveniently picked-up the Pod 5 days later.

ANNIE M.  |  Overall Experience 
Rating:
5.0

We did not go to the facility. Our Uboxes were delivered promptly and picked up when scheduled. The employee was courteous and efficient. It was an excellent experience.

Debbie J.  |  Overall Experience 
Rating:
5.0

Very helpful and kind staff.

Matthew F.  |  Overall Experience 
Rating:
4.0

Everything was great through my storage experience, however I did notice two different people that didn’t seem to own a storage unit just walking around the facility and then left when I saw them.

Benjamin H.  |  Overall Experience 
Rating:
5.0

The service was excellent but.....the reservation isn’t until September 22.

BOBBI C.  |  Reservation 
Rating:
4.0

We had a hard time getting ahold of people to help us schedule a time to pick up our Ubox. The local store never answered the phone and the main customer service # gave varied answers to our questions

tricia f.  |  Overall Experience 
Rating:
1.0

Belinda the assistant manager is so rude and does not know how to treat customers. First she needs to go get a facial and then take a training course on how to handle customers.

Shannon P.  |  Overall Experience 
Rating:
5.0

Great overall experience

MARSHA F.  |  Overall Experience 
Rating:
5.0

All of the staff that I interacted with were very friendly and helpful.

Anthony T.  |  Reservation 
Rating:
5.0

The staff and manager, Rob, were outstanding!!!

hannah w.  |  Overall Experience 
Rating:
4.0

"killer" deal breaker:was never informed that prices increase. Only found out after already moved in.You dont do business like that, especially to people on fixed income like me.

Mildred S.  |  Overall Experience 
Rating:
5.0

The overall experience was great. If I move again, I will use U-hail. It would have been better in the U-boxes were picked up earlier. It took a week to pick them up after we finished unloading.

Drago P.  |  Overall Experience 
Rating:
5.0

Everything was great, reservation over the phone let me know all that I needed and the transition into storage and returning the truck was simple and easy. Had to change my return time with no problem

Benjamin H.  |  Reservation 
Rating:
5.0

My experience at U-Haul was a good one. The staff was friendly and professional. I would not hesitate to use them for any of my future moving or storage needs. L. J. Reed.

Leon R.  |  Overall Experience 
Rating:
4.0

No comment

DACIA S.  |  Overall Experience 
Rating:
5.0

Very good service thank you verry much.

Manuel G.  |  Overall Experience 
Rating:
1.0

I had a HORRIBLE experience here. Every single time that I needed to access my UBOX I had to wait. And there are not enough certified fork lift operators. I hated it ,it was very annoying. Hated it!

ELVISA T.  |  Overall Experience 
Rating:
4.0

Good place for storage

Donigan t.  |  Overall Experience 
Rating:
5.0

thank you, I was very well pleased with every thing

Laurence P.  |  Overall Experience 
Rating:
5.0

The U-Box was the perfect solution to my temporary storage needs. Scheduling was hassle free, and the delivery and pick-up operator was cheerful and helpful, and on time!

Mike S.  |  Overall Experience 
Rating:
5.0

The U-Boxes I rented were just perfect for my needs. They were delivered and picked up by Alexis and she did a Great Job. She was very Professional, well skilled and knowledgeable about the service.

ROSE C.  |  Overall Experience 
Rating:
4.0

Nice, Friendly staff and knows how to communicate the process to you. Ubox delivered without error & no damages.

Caretta S.  |  Overall Experience 
Rating:
5.0

Awesome service

SYLVESTER J.  |  Overall Experience 
Rating:
5.0

Affordable space

Donald B.  |  Overall Experience 
Rating:
5.0

We had no issues with our UBox rental. Staff and employees are helpful, and friendly.

Mary D.  |  Overall Experience 
Rating:
2.0

They were under staffed. I waited more than 30 minutes. The agent was new and not familiar with exactly what to do.

CHERYL T.  |  Overall Experience 
Rating:
4.0

7pm closing for the storage access wasn’t ideal. I work until almost 6pm, so trying to get to the unit in time when I needed to was nearly impossible. That was the only downside to using the facility.

Michael C.  |  Overall Experience 
Rating:
5.0

It has been a pleasure doing business with this company.

IRVIN F.  |  Overall Experience 
Rating:
3.0

Manager was not friendly at all. Otherwise staff was very friendly. Manager is a jerk that is not personal at all.

amar r.  |  Overall Experience 
Rating:
5.0

New woman associate was very accomadating

william h.  |  Overall Experience 
Rating:
1.0

uhaul installed ball and hitch came unscrewed while towing

Colleen M.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top