Customer Reviews for U-Haul Moving & Storage of Kenosha

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kenosha

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Toscha D. on

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jeff m. on

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these guys are the best

Matt M. on

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Everything was very nice and worked out really well. The only feedback for improvement is the mobile verification on the vehicle. Took about 15 minutes after submitting all necessary photos. If that could be cut down to say 5-10mins that would be better otherwise going to the front counter would have been faster.

Shaun J. on

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Teresa j. on

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ildefonso G. on

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Dale E. on

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Jose C. on

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Friendlier customer service

Christopher D. on

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The uhaul guy was very good, actually helped me hookup. Nice for a change.

erik g. on

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Kevin B. on

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Jon T. on

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Nothing, everything went as promised.

Stephen D. on

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After a complete disaster and not getting a rentsl truck at 3 other Uhal locations, I ended up at this Uhal location. I wish I would have come to this Uhal location to begin with. I was treated decently at this uhal location with exceptional service. This is the ONLY Uhal rental location in Kenosha, WI that I would recommend. This is the ONLY Uhal rental location I will use in the future!

Floyd G. on

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Ronald H. on

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Great location. Staff is attentive and helpful.

Al W. on

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Edward M. on

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Peter B. on

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The location was excellent. The initial trailer they intended to rent to us had an issue with lights. It was nearly, if not completely, brand new. They exchanged it for another trailer that was heavily used. The wheel bearings had a lot of playout and we had a tire that was heavily cupped and, upon checking on the road, was at 20PSI. We called roadside assistance and was placed on hold a total of 40 minutes. During that time, we drove to a uhaul rental center in west Des Moines. They refused to assist us. While the rental center personal in Kenosha were excellent, the equipment was not well maintained, the experience of trying to get the tire fixed (we never did; instead, we drove at a slower speed and added air to the tire on a daily basis as it would drop below 30psi overnight), and reported all the issues to the location we returned it to in Dming, NM. We did make it albeit driving 55-60MPH max speed. The delays trying to (unsuccessfully) get a new tire cost us a total of 4 hours putting us at our hotel for the night at 1AM vs a planned 9-10PM. To sum it up, the pick-up and return experience was excellent, the equipment was in poor shape, and the roadside assistance was non-existent. That said, tey are the only game in town and we will have to use u-haul again. Based on numerous previous rentals, the poor condition of the trailer this time is not the norm.

scott r. on

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The employees were awesome they answered all my questions professionally and got me in and out quickly.What a good experience when people know what they are doing and i would hire all those guys in a minute.

Holly W. on

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Excellent customer service- friendly & professional. Impressed that uhaul is rehabbing vacant store building and giving it a new use.

Precious W. on

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This location is always fast! I get in and out!! Friendly customer service and this my THIRD time using them. Definitely 5 stars and I highly recommend!

Eric T. on

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Randy K. on

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I have glowing reviews for the customer service my wife and I received from this Uhaul dealer. The staff was so kind, knowledgeable, and understanding of our needs like none other we have experienced. Kudos to the staff at this dealer and we will be back. Thanks

Ildefonso G. on

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Dominick B. on

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We reserved the uhaul truck for 39th location. Then email said 52nd st location. I called and requested 39th and it was changed. When we went to 39th ave location we were told it was wrong and pick up was at 52nd. There was no apologies or even small discount to make up for the delay. We got our truck an hour late and had extra driving to do resulting in extra miles. Would not recommend uhaul and will likely look elsewhere for our next truck rental

Chrystal M. on

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Randall S. on

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Windshield had to be cleaned prior to going on the road. Looks like a pop exploded on it. Other than that, Outstanding service as usual and equipment very clean and well maintained.

mike n. on

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Bobby D. on

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Keeping up Good Work

Michael R. on

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Store was under remodeling so it was a bit unorganized. Outside had plenty of room and parking...spacious. Outside pavement had many small rocks and could use cleaning.

Daniel S. on

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Erik W. on

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Anthony O. on

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Jesse B. on

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Very helpful staff. I am glad I went through U Haul.

Aquanisha E. on

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Customer Service was very good.

chuck e. on

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delivery perfect. Called to keep me informed about delivery and pickup time for the boxes.