Customer Reviews for U-Haul Moving & Storage of Kenosha

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kenosha

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ADAM S. | Overall Experience |
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Every aspect of our experience was five star. The ease of use, moving carts, friendly staff, and convenient location made this storage facility top notch. I would not hesitate to recommend this facility to anyone in need of temporary storage. Thank you,

ADAM S.
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Customer did not leave a comment.

ROBERT R.
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The customer service rep was friendly and very polite in answering all of my questions.

TRINIDAD E.
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Customer did not leave a comment.

Mark N.
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Justin was awesome!

Tanner B.
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The gentleman I had helping me in Kenosha on 52nd St. was first class. He deserves all of the pay raises coming his way!!!!!

NESTOR G.
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Customer did not leave a comment.

Roxanne N.
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This was my first time renting a vehicle to move. The online process was easy to understand and follow through to register for a vehicle and any other moving equipment needed. It was also easy to return and pay since everything is online or through the internet. For the times, it is great!!!

ANDREW G.
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No need to comment service was outstanding

stephanie g. | First Impressions |
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Customer did not leave a comment.

FRANK P.
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Customer did not leave a comment.

KELLI G.
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everything went real smooth, no problems. nice store! great folks!

Vanessa W. | First Impressions |
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Customer did not leave a comment.

Daniel S.
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Only issue was the appliance dolly I reserved was not available

Karole G. | Overall Experience |
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Customer did not leave a comment.

jamie k. | First Impressions |
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Customer did not leave a comment.

Aisha G. | Overall Experience |
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The gentleman over at uhaul and storage over on 52nd in Kenosha ARE THE BEST!!! Best service ever!!! Kind, courteous, help and genuinely nice 😊 thank you for your service!!! -Shae’

JASON K.
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Customer did not leave a comment.

rachael b. | First Impressions |
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Customer did not leave a comment.

Kevin T. | First Impressions |
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Really good staff

Skylar P.
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Customer did not leave a comment.

Philip K.
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Very professional staff! I was pleasantly surprised to find uhaul open on new years day. I was even more impressed with his dedication to customer service when he responded enthusiastically "We're here to serve...that's what we do!" He is a Great asset to the uhaul brand!! Above and beyond service!

helen m. | First Impressions |
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I never used a storage before, but being a senior I needed to declutter my basement in order to rearrange and redecorate the area. I like being able to park indoors because of bad weather now. Having the use of carts to transport from vehicle to unit is so easy and quick. I like the 5x10 with the 10 foot door to be able to see and get at something I need easier. I liked it so much I rented another to work on my garage also.

Edward M.
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The individual that helped me out first thing in the morning was great, but that's part of the problem, he should not have had too. My truck was blocked in, rear door was frozen shut, and the inside was filled with trash. On the mobile app when trying to to explain this while they were verifing my driver's license, the individual posted a note about how I would have to wait or call a number. However before I could even read the number let alone write it down they approved the verification and the entire chat was closed. Calling the main line got me now where and this left me with no choice but to wait for someone. The guy I met was great, immediately got me into a truck that he had out and waiting. He was amazing got the paper work and everything done by the time I got there. Yes this individual did the right thing but it cost me and hour and a half of time, that it certainly shouldn't have.

MICHAEL S.
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Keep doing what you're doing...

Karole G.
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Customer did not leave a comment.

KATHLEEN M.
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Well my reservation was cut short by Shaun. I 🤔 no I am entitled to the $50 reservation guarantee because this affected my employment for the day.He called me irate the night before threatening a $50 additional fee if I didn't return equipment 2.5 hours earlier than guaranteed.

PETER P.
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The representatives were professional, thorough and knowledgeable about Uhaul. I will definitely return to this location and recommend family and friends to Uhaul.

REYNALDO D.
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Customer did not leave a comment.

MARY F.
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Leroy was the best. He went above and beyond for me. I was having trouble submitting my order on my phone, the manager was actually really rude, but Leroy stepped in and my experience great. I will only deal with him from now on. He by far is what a manager should be, polite, helpful, and just outstanding.

Michael H.
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Customer did not leave a comment.

MELISSA T. | Overall Experience |
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I think this was a great way to utilize this space and the staff were very friendly and helpful. Leroy was very kind and very professional it was a great experience overall

SUSAN B.
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It's was great!!

LESA L.
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Our brake light went on within 20 minutes of driving it down the highway. The alarm went off. We called roadside assistance. From the time I finally got a live person on the phone(25 minutes) I was told 90 minute wait for the assistance. No one showed up. We then drove it over 100 miles with the brake light on and the alarm going off. Finally someone showed up at my destination and said they didn't know what it was. I was then told the next day to do some work for U-Haul to test out the truck! WHAT?! I want a refund! It was a horrible experience and roadside assistance is a joke!

adam j. | Overall Experience |
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Customer did not leave a comment.

Billy J. | First Impressions |
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It was not hard to find this storage facility and was very clean. Yes I will recommend this place to anyone how need a place for storage

SERGIO D. | Overall Experience |
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Customer did not leave a comment.

lenore w. | Overall Experience |
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Customer did not leave a comment.

felicia p. | Overall Experience |
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Keep Up The Great & Excellent Customer Service!

ZATIRA H. | First Impressions |
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Moving can be very stressful, Ryan Lemke the general manager was amazing & very understanding. Great customer service!

susan s. | First Impressions |
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Customer did not leave a comment.

sherry b. | Overall Experience |
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Customer did not leave a comment.

Christene J.
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My pickup experience was a great experience the only other thing I would suggest is that to ask and make sure there is not going to be more than one driver. There was no way I was going to be able to drive that 26' truck by myself so my boyfriend did but they never asked for his driver's license.

DENISE S. | Overall Experience |
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extremely clean, staff was very helpful and very friendly.

jasmene a. | Overall Experience |
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Very pleased with the service!😊

Michael M.
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Thanks!

Rhonda E. | Overall Experience |
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Customer did not leave a comment.

Thomas W.
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Customer did not leave a comment.

michael K.
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Great facility...no hassles... great experience.

NICHOLAS S.
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Customer did not leave a comment.

ANGELA W.
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The 26' truck had some sort of grease in the floor as well as various cuttings of wires and some trash. The grease was the same color of the floor resulting in not knowing it was there until it was on my queen size mattress. I have not been able to get this off the mattress. It will ruin a mattress cover and sheets. The contract was to be put on hold and the manager was supposed to call but has not. This needs to be addressed.

David G.
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Customer did not leave a comment.

EDWARD R.
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It was easy to request the machine online. The people inside were terrific and made it quick and easy to connect and drop off.

XAVIER B.
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Customer did not leave a comment.

MATTHEW M.
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The truck smelled heavily of weed and the truck was barley cleaned not happy with the smells and cleanliness of the truck. Plus we hard to walk a good amount to get the truck.

ERIC S.
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Everything was great

Kenneth M.
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Customer did not leave a comment.

Sean B.
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STaff were great. App was problematic and unnecessarily time consuming. I saw no benefit in using the app unless there was a long long line at the counter.

Melissa M.
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Customer did not leave a comment.

matthew J.
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Customer did not leave a comment.

Joe P.
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Customer did not leave a comment.

gregory m. | Overall Experience |
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Customer did not leave a comment.

Kenneth H.
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Truck was cleaned and sanitized and fit my needs perfectly. Employees were courteous and friendly. Thx. Ken

Karen R.
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Follow through with confirming location the day before, instead of keeping the customer guessing after you told them the location isn't guaranteed but only the size truck.

Ricardo R.
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Customer did not leave a comment.

Rhonda E. | First Impressions |
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Both gentlemen I worked with were extremely helpful and knowledgeable. I first called to inquire after looking over your website and the man I spoke with was great. He informed me he would not be there when I came in but his co-worker would be able to assist me. When I went in person, that employee confirmed everything I was told on the phone. I was shown "model" storage units and was able to choose from there. I felt no pressure to choose, which was great. Bonus was first month free, free lock and keys, first floor units, climate controlled and facility is extremely clean as well. I will definitely refer people to this storage facility.

Michael M.
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Customer did not leave a comment.

CRYSTAL K.
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Only complaint I would have is the smell of the inside of cab. It was maybe some sort or air freshener or cleaner it was very overwhelming and I was nauseous the entire time I was inside it.

Teresa W. | Online Move In |
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Ryan was friendly and helpful. Only question I had was in there supposed to be a rodent box inside the unit?

Barbara N. | First Impressions |
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Customer did not leave a comment.

Demetria H.
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Customer did not leave a comment.

tom d. | First Impressions |
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Very helpful..me all my moving and storage need

MARTHA L.
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Awesome experience - Ryan Lemke was extremely courteous, friendly + helpful.

David M. | Overall Experience |
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Customer did not leave a comment.

Keith K.
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I needed a vehicle on a short notice and they had one available for me. Excellent customer service. Thank you!

Raneesha B. | Overall Experience |
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I understand the construction but the garage doors barely worked

Joseph G.
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Customer did not leave a comment.

DIANA L. | Overall Experience |
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Customer did not leave a comment.

ty R.
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Customer did not leave a comment.

Daniel M.
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Great experience! Friendly staff. Quick check-in and check-out. Clean trailer that pulled easily. Will definitely recommend this location to friends and family. Thank you!

Theodore B.
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Customer did not leave a comment.

doug S.
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Customer did not leave a comment.

Steve N.
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Customer did not leave a comment.

Danielle R.
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Customer did not leave a comment.

DIANA D.
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Customer did not leave a comment.

Raul R.
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This was the best uhaul experience I've ever had!

Jennifer K. | Online Move In |
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Great, clean new facility. Was rented a storage unit with a big beam through the middle of it, Mali got unusable. The staff was quick to change my unit. However I got a call yesterday saying I was behind on my rent. They had never taken the original unit off my account. It was quickly fixed but would have also been easily avoided. Still happy with my rental and love that it’s an indoor climate controlled environment.

Thomas N.
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Customer did not leave a comment.

Scott A.
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Customer did not leave a comment.

Eric H.
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Customer did not leave a comment.

Gregg M.
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Customer did not leave a comment.

Lori G.
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I cannot think of anything that needs improving. My experiences with U-Haul have always been positive. The locations are clean, well organized; staff is friendly, knowledgeable and professional. Prices are reasonable, vehicles are maintained excellently. I appreciate the business consistency at various locations.

Theo H. | Overall Experience |
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The manager & staff are very kind & helpful!!!

GEOFFREY B.
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Customer did not leave a comment.

SCOTT L.
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Customer did not leave a comment.

Scott A.
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Customer did not leave a comment.

Keith D.
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Customer did not leave a comment.

JAMES S.
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Overall a pretty good rental. A couple minor problems with the equipment.

GLYNDWR G.
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I tried to use U-Haul's national online check-in system on my iPhone, but it is slow and buggy. I called U-haul national 800 # but no answer. I had to go inside to use the local office staff to check me in. They were excellent.

ildefonso G.
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Customer did not leave a comment.

Dennis D.
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Trailer needed repair before I could use. Had to bring back t to U haul to fix. Took extra 1 1/2 hrs.

Carl R.
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Customer did not leave a comment.

charles e. | Overall Experience |
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Customer did not leave a comment.

Lisa W.
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This whole experience has been a NIGHTMARE. The problem does not lie with the KENOSHA location. The problem is with the MAIN OFFICE.

Janette N.
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It was a smooth process.

JUSTIN C.
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Great experience and great owner.

Jason P.
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Customer did not leave a comment.

MONESHA S.
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Great people found me a large truck at the last minute. Very friendly

Tom A.
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Customer did not leave a comment.

Connor PARTS in called P.
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Customer did not leave a comment.

Conner B. | First Impressions |
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Ryan had excellent customer service. The staff was very friendly and made my moving process a breeze. Will definitely recommend this location to friends and family.

Carol G.
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Customer did not leave a comment.

Brian G.
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I was impressed with all of the accessories available at this location. Better customer service (friendliness) would help, as the gentleman who waited on me was quite abrupt throughout our conversation. I don't know what the protocol is for vehicle inspections and Preventive Maintenance, but this truck needed a wheel alignment. Also, the tires were not all at the same pressure, which added to the rough ride.

Elaine L. | Overall Experience |
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Customer did not leave a comment.

John B.
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Nothing really. A uhaul employee promptly hooked the trailer up to my truck then promptly unhooked it upon return. Could not have been easier.

Tracy B.
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Greet customer as you walk by them!

Steven B. | Overall Experience |
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We left items out of our unit once because we no longer wanted them. When other patrons started looking through the bags, we got a phone call letting us know to be sure nothing got stole. We really appreciated that!!

Collette F.
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Customer did not leave a comment.

MARK R.
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Customer did not leave a comment.

Raymond W. | Overall Experience |
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Customer did not leave a comment.

DANNY L.
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Customer did not leave a comment.

Emma H.
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Customer did not leave a comment.

Donna V.
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Customer did not leave a comment.

Mary W.
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Customer did not leave a comment.

JAMES OLIVER M.
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Customer did not leave a comment.

morris K.
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Customer did not leave a comment.

BRIAN S.
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Reservation was for 7am. Nobody showed up at the store until 7:20am. Several customers waiting.

BENJAMIN J W.
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Employees helpful and quick.

Carmen H.
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Customer did not leave a comment.

Kyleah R.
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Customer did not leave a comment.

JACALYN C.
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Super easy and reasonable rental

jenna G.
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Customer did not leave a comment.

kristen D.
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When leaving with the truck, my paperwork said it was at a half tank and when I was leaving I realized it was only 1/4 tank. I went back to tell them and I was told by a worker, named Frank, who was outside to just take a picture of it and it'd be taken care of when I returned the truck. Once I returned the truck, I told the worker who was checking me in about the mistake. He rudely told me I should've come right back and when I told him that I did and what Frank told me, he said that's not how I should've done it. Frank is new so he'd let it slide. Also, after I left, when I opened the back of the truck, it was dirty, dusty and full of sand or gravel or cat litter or something, so I did a quick sweep before I loaded up. When I returned the truck, that same worker came back from checking the truck and told me that I should be charged for how dirty it was.. When it was actually cleaner than I received it. Lastly, it felt like the brakes were in need of maintenance. The worker who gave me the keys was negligent with the condition of the truck and accuracy of the gas, Frank gave me incorrect instructions on how to proceed with the mistake and the worker who checked me in was rude when I wasn't at fault. Overall, it was NOT a pleasant experience.

Allen W.
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Customer did not leave a comment.

Richard R.
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sweep out the cargo trailers

Erin S.
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Everyone was very helpful. So much better than the Forest Park location.

gregory m. | First Impressions |
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Customer did not leave a comment.

Donna S. | First Impressions |
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Customer did not leave a comment.

DENISE S. | First Impressions |
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Thumbs up!

WILLIS B. | Overall Experience |
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I was told, after I filled out all requested information, that a card, debit or credit was needed on file, which I gave but made sure it was understood I would be paying in cash and then I was told I have to sign a document stating my card will be drawn from if I'm late to pay, this should have been explained to me from the beginning and I submitted all my information and card information, as I wouldn't have wasted my time nor given my card information to a stranger, but while I waited in line a lady ahead of me was making a late payment and the uhaul employee said nothing about drawing funds from her account and said to her that he was waiving her late fees as if she didn't have a card on file. Just a terrible experience and seemed discriminatory.

lana f. | First Impressions |
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Ryan gave me 2 choices of units. He took to them. Explained the access card and hours.

CRYSTAL K. | First Impressions |
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All the staff there were extremely welcoming amazong customer service!

michael n. | Overall Experience |
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Customer did not leave a comment.

Theo H. | First Impressions |
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The manager is very polite, & was helpful when I selected my storage unit. All the other staff are very nice.

Jim N. | First Impressions |
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We’re thrilled to have such a first-class facility available to us. Very impressed with the whole operation. Ryan Lemke was exceptionally nice.

lisa c. | First Impressions |
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Justin at the Uhaul on 52nd st in Kenosha was a tremendous help & made it stress free.

Adeline K. | First Impressions |
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Customer did not leave a comment.

phillip m. | Overall Experience |
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Every one that worked was very friendly and was willing to help out.

Victoria E. | First Impressions |
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I love that you guys have climent control. It made the move much easier and comfortable.

James M. | Overall Experience |
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Staff very helpful very friendly. Facility well lit very clean. The best UHaul I have ever been to. Would highly recommend this place.

nakira d. | Overall Experience |
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Customer did not leave a comment.

theresa w. | Overall Experience |
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Customer did not leave a comment.

dan s. | First Impressions |
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So easy to get set up and the staff was really helpful and friendly.

Isaac M. | First Impressions |
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Both employees were very helpful and knowledgeable. They’re really are people friendly! Our storage area is clean as well as the building. Easy access! Will use Uhaul as our storage as needed and anytime in the future!! Huge thanks to the employees for all your help!!😎

pattice t. | First Impressions |
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Everyone was so friendly and a big help to me. I will be sending everyone know there for their storage needs. Keep up the awesome job.

ADAM C. | First Impressions |
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Very simple. Rental process took all of ten minutes. Nice friendly staff. Was happy to see the model of the various sizes right in the rental office. I would recommend this facility to friends.

jeannette i. | First Impressions |
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Customer did not leave a comment.

Dawn G. | First Impressions |
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The employee that helped us get our storage unit and return our truck was extremely professional and helpful! I will definitely do my business wth them for any future moves.

Randy K. | First Impressions |
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U-haul, you have an excellent staff who work here. Very friendly and wllling to make sure customer is satisfied and informed. Great job.

mark z. | Overall Experience |
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Customer did not leave a comment.

michael n. | First Impressions |
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Customer did not leave a comment.

bertile c. | First Impressions |
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Customer did not leave a comment.

Justine P. | First Impressions |
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Customer did not leave a comment.

Jeffrey H. | First Impressions |
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Extremely helpful, knowledgeable, and friendly.

Tia T. | Overall Experience |
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Customer did not leave a comment.

Harry K. | First Impressions |
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Customer did not leave a comment.

andrew o. | First Impressions |
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Great experience. The staff is very friendly and helpful. It’s my first storage unit and they walked me through the whole process. I love the security access they have set up

Tina N. | Online Move In |
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The only thing I would suggest is to place better signs stating where room numbers are. When I moved in, I could not open the map and it took a bit to figure out the numbering system. Overall, very nice place!

Gerald F. | Overall Experience |
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Customer did not leave a comment.

Gerald F. | Overall Experience |
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Best U-Haul place in town

Thomas H. | Overall Experience |
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Customer did not leave a comment.

Raymond W. | First Impressions |
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U-Haul is my first choice

anita m. | Overall Experience |
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Other than the persons that went in there and plundered through our things on camera it was fine,

Timothy G. | First Impressions |
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Customer did not leave a comment.

Michael P. | Online Move In |
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Customer did not leave a comment.

lynn s. | First Impressions |
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Having indoor climate control storage in Kenosha, WI was q genius idea!

carol M. | Overall Experience |
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Love to be able to enter at any time during day. Very convenient for me and glad the servive was available.

Tynisha W. | First Impressions |
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Customer did not leave a comment.

Martin D. | Online Move In |
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The man who helped was AWESOME. Really courteous, and super accommodating. He was the only person working. It was a Saturday afternoon everyone dropping off trucks and he did it w/ a smile for all.

Erwin G. | Overall Experience |
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I love the automatic entrance doors formy truck can ingresess the facilities

yolanda w. | First Impressions |
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Great customer service and their prices don't change.

chuck s. | First Impressions |
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Used a car trailer to hall a car, both places were very clean and helpful, unfortunately the trailer ended up with a flat tire but they were extremely helpful to get me help. Outstanding service!

Alysa H. | Overall Experience |
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Wasn’t informed that there would be limited access hours due to construction until signing the papers Had 1 1/2 hours to fill and empty my storage because of the inconvenient hours due to construction

Jesse B. | Overall Experience |
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Very helpful staff. I am glad I went through U Haul.

Aquanisha E. | First Impressions |
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Customer Service was very good.

chuck e. | Overall Experience |
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delivery perfect. Called to keep me informed about delivery and pickup time for the boxes.

No reviews have been submitted for this location.

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