Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The Manager Ryan, his attitude is arrogant and he does not take care of the customer. I rented a trailer today and had to return it several hours later due to my vehicle problem. I could not get the trailer back to the facility so I asked him if they could come and get the trailer, due to my problem. His response was: get a a tow truck and the expense would be on me. Not a good way to respond to a customer. Take care of the customer Ryan! If you cannot, due to Uhaul policies, I understand but word it more professionaly, espec ially to a regular customer who has spent allot of money with Uhaul. Very disappointing that I was spoken to that way but I expect this from him bec ause of his attitude, demeanor. I contiue to rent from uhaul at this facility because of Justin, Eric and Leo. They treat the customer right. Thank you,
PAUL J.
Rating:
5.0
Everything went wonderful. There is nothing that I can see that needs improving.
BRIAN R.
Rating:
5.0
Customer did not leave a comment.
JAMES C.
Rating:
4.0
Customer did not leave a comment.
JESSICA J.
Rating:
4.0
Customer did not leave a comment.
Michael D.
Rating:
3.0
I was not happy that I was charged for 2 rental periods. I was told since I was returning after hours, I could return whenever before next morning.
SABRINA R.
Rating:
5.0
Customer did not leave a comment.
Elisa F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill L.
Rating:
5.0
Customer did not leave a comment.
DIANE M.
Rating:
5.0
Good Job
CHARLES G.
Rating:
4.0
Finally got notice of location of truck in Cadiz, KY. Both businesses under same name. But pick up not clear as to where. My loaders were scheduled for 8am arrival. Needless to say, we weren't back at house by 8am.
Beth C.
Rating:
5.0
Customer did not leave a comment.
DANIEL B.
Rating:
5.0
It was very quick and easy! Everyone was very friendly and helpful. I would definitely recommend Uhaul and especially this location.
DANIEL B.
Rating:
5.0
Customer did not leave a comment.
KAARIN E.
Rating:
5.0
Customer did not leave a comment.
WILLIAM P.
Rating:
5.0
Let clients know that they should sign into the wifi, due to poor reception, to help them get through the online process. I coukdnt load any of my pictures qhen I picked it up, because I couldn't get reception, and didn't know about thw wifi till I dropped off after hours. But the employees in side when I picked up where all amazing amd so helpful
MELISSA R.
Rating:
5.0
Customer did not leave a comment.
Thomas W.
Rating:
4.0
The trailer had a leak and the left taillight was not working. The person who checked in the equipment showed concern and said it would be repaired. Our rate was discounted due to the issues with the trailer..
JAMES F.
Rating:
5.0
Customer did not leave a comment.
WILLIAM D.
Rating:
5.0
I can't think of anything at all. The two guys that took care of me were fantastic. Pleasant knew everything involved, I was very happy.
THOMAS H.
Rating:
5.0
Customer did not leave a comment.
JOSEPH D.
Rating:
5.0
Customer did not leave a comment.
DANIEL R.
Rating:
5.0
Customer did not leave a comment.
ROBERT S.
Rating:
5.0
Customer did not leave a comment.
JAZZMYNE W.
Rating:
5.0
I was waited on personally by the owner. He was very friendly and helpful. This is the second time I've rented from this location. It's a professional setup - dedicated to all things moving/storage. I would highly recommend this location to others.
John M.
Rating:
5.0
Customer service at the U-haul center was excellent and exceeded my expectations
EUGENE T.
Rating:
5.0
Customer did not leave a comment.
STEVEN T.
Rating:
5.0
Customer did not leave a comment.
JACOB D.
Rating:
5.0
Customer did not leave a comment.
Benjamin C.
Rating:
5.0
Customer did not leave a comment.
LORI W.
Rating:
5.0
The app is not user friendly. Never works for me.
THOMAS L.
Rating:
4.0
This location was great the problem was my original pick up location didn't have my equipment, so I had to drive an hour to get what I needed without any compensation. Very disappointing
THOMAS M.
Rating:
1.0
I booked my truck on 8/8 for 9am. I was contacted the morning I was to pick it up at 8:49am as I was on my way to get the truck that they didn't have it. At no pony did they offer any solutions until I brought up anything like can you find me another truck or is there another size you can give me. They said they will look and call me back. I got a call back at 10:10am saying well we contacted the other people and they will have the truck here by noon. I asked again if there was an alternative solution and they said we found another truck for you in Crystal Lake - which is an hour away. So I could have two people drive and get the truck which would take over two hours or wait until the truck came back at noon. I told them that was not a good solution and that I couldn't believe that was your solution. I was then told “well the people who didn't drop it off broke their agreement, so we are charging them extra.†GREAT for you guys, so you make more money at my expense. Finally at the end of everything they threw in the extra mileage and extra days for the truck and took a charge off for the rented furniture pads. I've worked retail as a pharmacy manager for over a decade and there were a ton of ways to help get a better solution or at least try to please the customer.
Anthony C.
Rating:
5.0
It was very quick
YOGESH S.
Rating:
3.0
Cleaner trucks. More attentive staff. Cheaper prices.
Ryan S.
Rating:
5.0
Customer did not leave a comment.
RAUL R.
Rating:
5.0
Great job. Easy to pick up. Very friendly. Great experience.
Skyler B.
Rating:
5.0
Staff was friendly, efficient and super helpful.
DANIEL W.
Rating:
5.0
Customer did not leave a comment.
MICHAEL R.
Rating:
5.0
Customer did not leave a comment.
Andres G.
Rating:
4.0
Quick and easy checkin. Wish I received a confirmation email though for return.
BRANDON R.
Rating:
5.0
Customer did not leave a comment.
ROBERTO B.
Rating:
5.0
Equipment had nails in tires that should have been fixed as tires were losing air and we had to air them ourselves at home. Otherwise was in great shape and staff was very pleasant and helpful. Quick friendly service. Will be back.
Matthew W.
Rating:
5.0
Eric was awesome, took care of my rental very smoothly. So was the assist Manager and all the employees were very helpful and friendly.
Will definitely recommend these guys for rental services !
KASHIF M.
Rating:
4.0
Accommodating
JEANETTA S.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rick L.
Rating:
5.0
They were great. Helped me upgrade to a larger truck. And there was someone outside right when I was returning it, so that part was super easy too!
AMANDA D.
Rating:
5.0
Staff is and has always been friendly, helpful and knowledgeable. Would highly recommend to anyone looking for storage or moving assistance.
NELSON D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael F.
|
First Impressions
Rating:
5.0
Always treated well at this location
Jason P.
Rating:
4.0
Customer did not leave a comment.
DAVID M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel W.
Rating:
1.0
Customer did not leave a comment.
DANIEL G.
Rating:
5.0
Customer did not leave a comment.
JOSEPH V.
Rating:
5.0
Customer did not leave a comment.
James N.
Rating:
5.0
Online truck return took a long time to complete. Taking photos of fuel and mileage and then photos can and cargo area took too long. There has to be an easier way.
Raul M.
Rating:
5.0
Customer did not leave a comment.
Erica G.
|
Overall Experience
Rating:
5.0
The customer service was awesome as well! The guys were very helpful!
JASMENE A.
Rating:
5.0
Customer did not leave a comment.
Daniel M.
Rating:
5.0
Customer did not leave a comment.
Kayla P.
|
Overall Experience
Rating:
5.0
No improvement needed. In store agent was great, truck was great, all good!
KAYLIN E.
Rating:
5.0
Customer did not leave a comment.
RONALD V.
Rating:
5.0
Customer did not leave a comment.
PAUL B.
Rating:
5.0
The only problem we had was the door in the back of the trailer would stick and it was very difficult to pull down.
DENISE H.
|
Overall Experience
Rating:
5.0
don"t know
RICHARD M.
Rating:
5.0
Customer did not leave a comment.
PATRICIA G.
|
Overall Experience
Rating:
5.0
Always a great experience at this location. The staff is friendly and efficient.
DONNA J.
Rating:
5.0
Customer did not leave a comment.
ARNOLD N.
Rating:
3.0
I asked for my rental to have additional add on accessories and none of them were there. Was not told they were unavailable, just gave us the truck and said they were in the back but once we opened the truck, they weren't there. When returning the truck and asked for the extra costs to be removed, it took 20 minutes because the worker opened the truck and checked paper work and thought we kept them ourselves.. the truck it self was very clean and helped me get everything moved and unpacked but service is just not great at this location, wouldn't recommend and probably won't be back unfortunately.
SHELLEY K.
Rating:
4.0
On line system needs some work. It told me I could rent the size truck I needed (10 foot) and the day before U-Haul called and said the size I needed was not available and system should not have let me place order for a 10 foot truck. I had to rent 9 foot cargo van which required us to load and unload items several times for an overnight move. Employees were all good to work with and van was in decent shape.
RICHARD R.
Rating:
3.0
I made an online reservation for a storage unit starting on Sunday August 22nd. I stopped in the store on Saturday the 21st and was told that my unit was almost given to another customer that day but she couldn't decide if she wanted it and that my online reservation wasn't a guarantee for a unit. I was very confused since I had a reservation confirmation and had given my credit card information while making that reservation. If my unit had been given away I would have been a very unhappy customer. Then I had a 26ft truck reserved and was called that morning and told they only had a 10 ft truck for me because the person who had the 26 ft truck had not brought it back and they could not get in contact with them. What good is a reservation when it is not honored. I realize they don't have control over the truck not being brought back but this put so much more stress on an already stressful situation. I feel if you can't honor the reservation if what they offer you is not what you reserved, you should not have to pay full price for what they are giving you to use. I am very disappointed with my whole dealings with uhaul.
DANICA S.
Rating:
3.0
the original truck had a plastic part damaged hanging off the front. wasn't really swept in the back. the second truck had air pressure in the tire gauge problems but we took it. it wasn't really swept out in the back either. The customer service was great though. No problems there and they offered to switch it out when they saw the piece hanging too. I'd recommend because of the location and the huge parking lot they have. well lit.
MARY P.
Rating:
5.0
Customer did not leave a comment.
Michael B.
Rating:
5.0
Customer did not leave a comment.
HOWARD H.
Rating:
5.0
Great service and truck rented was in great shape making transport of furniture a breeze.
ANTHONY G.
Rating:
5.0
Have more equipment available at this location the demand higher it's in a good spot easily inter and exist I myself like renting from there thanks
ALFREDO R.
Rating:
5.0
Leo was the best
CRAIG C.
Rating:
3.0
No comments
VIRGINIA B.
Rating:
5.0
Customer did not leave a comment.
Rebecca B.
Rating:
5.0
Very helpful and honest about servers was very pleased with the young man who help me
olga r.
|
First Impressions
Rating:
5.0
A little more pricey than expected otherwise all good
leonard K.
Rating:
5.0
Customer did not leave a comment.
DEREK A.
Rating:
4.0
They rented a truck and the trailer was locked had to hope they were open to get in the back
YOLANDA B.
Rating:
5.0
Always 100% customer service, they explain the whole process of renting and storage. Very friendly and make you welcome. Keep it up.
DIANNE P.
Rating:
5.0
Customer did not leave a comment.
LISA P.
Rating:
4.0
I was disappointed on arrival to find that the 5x10 unit I reserved was not available and I had to settle for a 5x8 at a $30 higher price. That makes your "reservation" system a joke. The agent would not budge from his position. This was a breach of contract.
jim k.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ESMERALDA A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BARBARA F.
Rating:
5.0
Customer did not leave a comment.
TROY A.
Rating:
5.0
I called two times ahead of our renting the van on 8/14/21, and each time I was told not to worry about paying the tolls I said we would be incurring. Uhaul would simply bill us. I was told upon returning the van to call Uhaul regarding the tolls. Now, they are telling me that there would be a $20 fee from Uhaul if they were to bill me. We are going to try to pay these tolls on our own to avoid the $20 fee. We should have been told that information during either of the two calls we had made prior to renting the van.
HEIDI K.
Rating:
5.0
Customer did not leave a comment.
ANNA J.
Rating:
5.0
Staff was great and helpful.
MARK B.
Rating:
5.0
Great team members you have.
Derek G.
|
First Impressions
Rating:
5.0
Nothing it was a great transaction
MICHAEL Z.
Rating:
5.0
Customer did not leave a comment.
rahul s.
|
Overall Experience
Rating:
5.0
I have used Kenosha Uhaul several times with zero issues. We appreciate your great service! Thank you
Susan B.
Rating:
5.0
Friendly staff, very clean location , excellent service and location.
celia t.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
VALORIE N.
Rating:
5.0
Customer did not leave a comment.
Concetta R.
Rating:
5.0
trailer could have been swept out before it was rented out to us
VINCENT R.
Rating:
5.0
Customer did not leave a comment.
JILL B.
Rating:
5.0
Customer did not leave a comment.
Marsha S.
Rating:
5.0
The only very minor negative was the cup holders had crumbs and debris from previous renters. It was an excellent experience overall
SUSAN B.
Rating:
5.0
Customer did not leave a comment.
DAVID V.
Rating:
5.0
Customer did not leave a comment.
PAMELA C.
Rating:
5.0
Everything was great.
Denise A.
Rating:
5.0
Nothing. Everything was great.
Eugene N.
Rating:
5.0
Customer service was very professional and polite. Great service. Informative and helpful at all times.
William N.
Rating:
5.0
Customer did not leave a comment.
Tersalyn E.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LAMOYNE H.
Rating:
5.0
Customer did not leave a comment.
Michael J.
Rating:
5.0
Customer did not leave a comment.
KODANDA S.
Rating:
1.0
Communication was very poor. The night before the scheduled install appointment I was called to be notified that that parts were not in. Then I was never contacted again. I had to keep on calling to get updates. I was told each time that they had no idea when my parts were going to get in because they did not have a shipping number. I was told maybe one or two more days (that was a joke). I told uhaul that I had a family vacation the following week and that I would need the hitch installed before Friday. Uhaul reassured me that they would take care of me and the hitch would be installed. They also told me that they would call me on Monday or Tuesday to let me know the status of my install. They never called. When I was talking to a uhaul representative three weeks later I was informed that the install location had called and talked to me to reschedule (they had not). The install location even set up an appointment time with me (they never did). Overall I spent an additional 5 hours on the phone to find out when my hitch would be installed. Twenty-three days after the original install appointment the hitch and wiring were finally installed. Very unprofessional and was a huge disappointment on the entire process. I was getting the hitch installed for a family vacation. Because we did not get the hitch installed I had to take two vehicles and make multiple trips. Overall I am very dissatisfied with the entire experience.
Michael W.
Rating:
5.0
Customer did not leave a comment.
Jeffrey S.
Rating:
5.0
Drop off location was excellent. Quick, friendly service. The drop off process took less than a minute.
PATRICK S.
Rating:
3.0
The cargo van I rented is very dirty on the driver seat and pilot driver seat, and very sandy on its cargo. I have to clean it myself before using it. The front desk worker did not even show me the cargo, just tossed me the key and asked me to find it myself.
HAN Z.
Rating:
5.0
Customer did not leave a comment.
jeff m.
|
First Impressions
Rating:
5.0
Ryan is a very great guy and i would definitely recommend this to my family and friends
JOSETTLEEN M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CATHY G.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jacqueline M.
|
Overall Experience
Rating:
5.0
Staff is helpful
Muhammad Y.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANDREW W.
|
Overall Experience
Rating:
5.0
Great temperature controlled storage.
Priced reasonably.
Met our needs
Michael C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
TACQUEENA M.
|
Overall Experience
Rating:
5.0
I wanted a smaller unit but couldn't get it. It was all good
Odessa L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JODY W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MYRON N.
|
First Impressions
Rating:
4.0
Very satisfied
DIANE M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PIERRE T.
|
Overall Experience
Rating:
5.0
I am very please with the service and how easy the unit was to move my items in and out first time I ever use the storage unit
Carol G.
|
Overall Experience
Rating:
5.0
Great GM at this location! Worked with me to accomplish all of my needs! Excellent…
Stanley W.
|
Overall Experience
Rating:
5.0
My salesman was most helpful! Jason( ?) mot sure of his name but extremely knowledgeable! Pleasant experience!
Janet H.
|
First Impressions
Rating:
5.0
Every time I visit the facility I simply feel a sense of concern and friendliness. The staff go above and beyond meeting my concerns and, I’ve witnessed the staff doing the same for other customers. Mr. Ryan is a DYNAMIC leader and, he’s certainly well rehearsed within the role he portrays.
Herbert B.
herbert b.
|
First Impressions
Rating:
5.0
we would gladly use this facility again for future storage needs!
SHARON L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Leah M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shane R.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Angela A.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jessica m.
|
Overall Experience
Rating:
5.0
Manager Ryan at the konsha office in Wisconsin is awesome as well as the rest of his staff always friendly and helpful
Verna M.
|
First Impressions
Rating:
5.0
Very happy, let time speak for itself.
ANTONIO G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHRISTINA P.
|
Overall Experience
Rating:
5.0
I am a retired medical sales person. The experience was flawless, safe and very comfortable! The price is very reasonable as well!! The staff is available if needed and very helpful. The location is ideal!!
JACK M.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Diane M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JODY W.
|
Overall Experience
Rating:
5.0
The customer service is always above and beyond, the whole facility is kept up
Saul A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willie J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina V.
|
First Impressions
Rating:
5.0
The staff at the customer service desk lose her job very well they were courteous friendly and very polite it’s an outer to walk into a place and that you are greeted what’s a friendly person who is willing to help you
Carol G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert B.
|
Online Move In
Rating:
5.0
I rented a truck and a storage unit, I was attend by the manager Ryan, great greeting, smile, he inform me complete about the all processs, very informative and welcoming and staff also give a lot of help. Unit clean and fit everything nicely, I highly recommend it.
Dianne P.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BERNARDO F.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MARIA J.
|
First Impressions
Rating:
1.0
We got a storage unit and went to put our stuff inside storage and our lock was gone and we couldn't access the storage.
KELLY D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tatyana W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BRITTANY P.
|
First Impressions
Rating:
3.0
The hours allowed to access storage are
As are limited
Roger G.
|
First Impressions
Rating:
5.0
The two gentlemen working in the office were very nice and helpful. Both of them were great at answering any questions I had. The truck I used was clean and the storage I'm renting out was also clean. The storage unit even came with its own set of lock and keys, which I was not expecting. You can pull your car or truck into the storage area, which makes it easier to unload. There are dollies ready for use as well. All in all, it was a fast, clean, and friendly experience!
Alexis A.
|
First Impressions
Rating:
5.0
Excellent all around. I will definitely recommend this place and I will be back if I ever need storage again.
Stacy H.
|
Overall Experience
Rating:
5.0
I have been renting from Uhaul for many year's and have alway's been more than satisfied. Now with the storage rental's on top of truck rental's I find Uhaul even more convenient.
Natalie P.
|
Overall Experience
Rating:
5.0
Staff was pleasant and very helpful. Thanks Justin!!!
FORREST W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
todd s.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Q.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
eric f.
|
First Impressions
Rating:
1.0
Not very comforting giving your billing information over phone and finding out noone knows where my reserved units are day of move and confirmation number they can't locate in system. Ron was helpful in getting me in 2 units, but then getting emails about payment coming out for mystery units noone can find to then getting a call stating that I never checked into my 3rd unit....I never had a 3rd Unit. The confusion they all had, time spent by me calling and trying to rectify, and rushing to empty before they possibly billed me for 4-5 units was stressful. Staff needs to be trained better and the access and communication between different Uhaul facilities in area needs to be reviewed. Ron was helpful however and when I would deal with him I felt like he was knowledgeable and I could take his word, everyone else would come in after and confuse situation.
DONNA J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer p.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael C.
|
First Impressions
Rating:
5.0
Unlike a competitor that I had planned on going to until they made the process so challenging, my interaction with the staff at U-Haul was seamless, easy, and stress free. Additionally, I wasn't dinged for all kinds of extra charges, i.e., lock, admin fee, etc.
I am incredibly impressed with the customer service and actually am glad that the competitor made it so difficult for me that I wound up canceling my reservation with them so that I could rent storage from U-Haul.
The unit is clean, well lit, and has plenty of security thereby allowing me to feel safe storing my personal contents on-site..
judy f.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Wanda P.
|
First Impressions
Rating:
5.0
I forgot the guys name that rang me up and showed me around, but he was very friendly and help.
Ruben F.
|
First Impressions
Rating:
5.0
Originally had a 5x5x10 unit and had to expand to a 10x10x10 unit. Moving carts were readily available and didn't have any issues with the move. I completed the task in about 30 minutes. Units are brand new and very clean.
Randy J.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Scott S.
|
First Impressions
Rating:
5.0
Great experience. I like their facility. Recommend to anyone needing storage space.
Justin F.
|
Overall Experience
Rating:
3.0
Would be all 5 stars but for one issue.. The rental unit was priced $5 less a month because it has as the ad stated a "support pole" in the unit. I pictured this being a 4" or 6" round pole.. Not so, the pole is a rectangular building support pillar.. Maybe measures 3'x18". It takes up a lot of the unit space and makes things difficult. I wish the ad would of been clear on the size of the support pillar.. Or discounted more than $5 a month.
James B.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Seonn R.
|
Overall Experience
Rating:
4.0
The property was really nice really clean the man who rented me the storage space was very professional explain things clearly and quick
I will absolutely strongly recommend this location to everybody I know
Linda M.
|
Overall Experience
Rating:
5.0
Every aspect of our experience was five star. The ease of use, moving carts, friendly staff, and convenient location made this storage facility top notch. I would not hesitate to recommend this facility to anyone in need of temporary storage.
Thank you,
ADAM S.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stephanie g.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vanessa W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karole G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jamie k.
|
First Impressions
Rating:
5.0
The gentleman over at uhaul and storage over on 52nd in Kenosha ARE THE BEST!!! Best service ever!!! Kind, courteous, help and genuinely nice 😊 thank you for your service!!!
-Shae’
Aisha G.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
rachael b.
|
First Impressions
Rating:
5.0
Really good staff
Kevin T.
|
First Impressions
Rating:
5.0
I never used a storage before, but being a senior I needed to declutter my basement in order to rearrange and redecorate the area. I like being able to park indoors because of bad weather now. Having the use of carts to transport from vehicle to unit is so easy and quick. I like the 5x10 with the 10 foot door to be able to see and get at something I need easier. I liked it so much I rented another to work on my garage also.
helen m.
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First Impressions
Rating:
5.0
I think this was a great way to utilize this space and the staff were very friendly and helpful. Leroy was very kind and very professional it was a great experience overall
MELISSA T.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
adam j.
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Overall Experience
Rating:
5.0
It was not hard to find this storage facility and was very clean. Yes I will recommend this place to anyone how need a place for storage
Billy J.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SERGIO D.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lenore w.
|
Overall Experience
Rating:
5.0
Keep Up The Great & Excellent Customer Service!
felicia p.
|
Overall Experience
Rating:
5.0
Moving can be very stressful, Ryan Lemke the general manager was amazing & very understanding. Great customer service!
ZATIRA H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
susan s.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
sherry b.
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Overall Experience
Rating:
5.0
extremely clean, staff was very helpful and very friendly.
DENISE S.
|
Overall Experience
Rating:
5.0
Very pleased with the service!😊
jasmene a.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda E.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gregory m.
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Overall Experience
Rating:
5.0
Both gentlemen I worked with were extremely helpful and knowledgeable. I first called to inquire after looking over your website and the man I spoke with was great. He informed me he would not be there when I came in but his co-worker would be able to assist me. When I went in person, that employee confirmed everything I was told on the phone. I was shown "model" storage units and was able to choose from there. I felt no pressure to choose, which was great. Bonus was first month free, free lock and keys, first floor units, climate controlled and facility is extremely clean as well. I will definitely refer people to this storage facility.
Rhonda E.
|
First Impressions
Rating:
5.0
Ryan was friendly and helpful.
Only question I had was in there supposed to be a rodent box inside the unit?
Teresa W.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Barbara N.
|
First Impressions
Rating:
5.0
Very helpful..me all my moving and storage need
tom d.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David M.
|
Overall Experience
Rating:
3.0
I understand the construction but the garage doors barely worked
Raneesha B.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIANA L.
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Overall Experience
Rating:
4.0
Great, clean new facility. Was rented a storage unit with a big beam through the middle of it, Mali got unusable. The staff was quick to change my unit. However I got a call yesterday saying I was behind on my rent. They had never taken the original unit off my account. It was quickly fixed but would have also been easily avoided.
Still happy with my rental and love that it’s an indoor climate controlled environment.
Jennifer K.
|
Online Move In
Rating:
5.0
Ryan had excellent customer service. The staff was very friendly and made my moving process a breeze. Will definitely recommend this location to friends and family.
Conner B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gregory m.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
Donna S.
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First Impressions
Rating:
5.0
Thumbs up!
DENISE S.
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First Impressions
Rating:
5.0
All the staff there were extremely welcoming amazong customer service!
CRYSTAL K.
|
First Impressions
Rating:
5.0
We’re thrilled to have such a first-class facility available to us. Very impressed with the whole operation. Ryan Lemke was exceptionally nice.
Jim N.
|
First Impressions
Rating:
5.0
Justin at the Uhaul on 52nd st in Kenosha was a tremendous help & made it stress free.
lisa c.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adeline K.
|
First Impressions
Rating:
4.0
I love that you guys have climent control. It made the move much easier and comfortable.
Victoria E.
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First Impressions
Rating:
5.0
So easy to get set up and the staff was really helpful and friendly.
dan s.
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First Impressions
Rating:
5.0
Everyone was so friendly and a big help to me. I will be sending everyone know there for their storage needs. Keep up the awesome job.
pattice t.
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First Impressions
Rating:
5.0
The employee that helped us get our storage unit and return our truck was extremely professional and helpful! I will definitely do my business wth them for any future moves.
Dawn G.
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First Impressions
Rating:
5.0
U-haul, you have an excellent staff who work here. Very friendly and wllling to make sure customer is satisfied and informed. Great job.
Randy K.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
bertile c.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Justine P.
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First Impressions
Rating:
5.0
Extremely helpful, knowledgeable, and friendly.
Jeffrey H.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Harry K.
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First Impressions
Rating:
5.0
Great experience. The staff is very friendly and helpful. It’s my first storage unit and they walked me through the whole process. I love the security access they have set up
andrew o.
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First Impressions
Rating:
4.0
The only thing I would suggest is to place better signs stating where room numbers are. When I moved in, I could not open the map and it took a bit to figure out the numbering system.
Overall, very nice place!
Tina N.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Michael P.
|
Online Move In
Rating:
5.0
Having indoor climate control storage in Kenosha, WI was q genius idea!
lynn s.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
Tynisha W.
|
First Impressions
Rating:
5.0
Great customer service and their prices don't change.