Customer Reviews for U-Haul Moving & Storage of Kensington

374 reviews

339-341 E Lehigh Ave   Philadelphia, PA 19125

(215) 235-8076

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(215) 235-8076

339-341 E Lehigh Ave
Philadelphia, PA 19125

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Danielle G. 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA G. 
Rating:
3.0

Customer did not leave a comment.

BRADLEY S. 
Rating:
5.0

My only complaint was the truck was in empty when I received it, but yet I was required to return it with a quarter tank. The lady who waited on me was very very nice and helpful. I'll definitely be back if I need to rent another U-Haul

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Cieara R. 
Rating:
5.0

Customer did not leave a comment.

JANETTE B. 
Rating:
5.0

We had to drop our truck off at this location due to the original location we choose being closed down. The staff was helpful and friendly.

Melisha T. 
Rating:
5.0

Customer did not leave a comment.

Brendan C. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

CIERA P. 
Rating:
5.0

Thank you ,, for your services greatly appreciative

MALE O. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Customer did not leave a comment.

frank A. 
Rating:
5.0

All the best

Sidney B. 
Rating:
3.0

Customer did not leave a comment.

RONALD W. 
Rating:
5.0

Fatima was very helpful and enjoyable to work with!

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Ning Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikia W. 
Rating:
2.0

I'm not a person that is like, overly sensitive about "poor areas", but this place is like overrun with people on heroin. This is a fact of the location. Uhaul doesn't have the power to change that. That being said, I think you just need more clear signage of where dropoffs should drive, because it's very unclear.

CAMERON T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Awesome customer service.

Brian B. 
Rating:
5.0

Everything was fine I will rent again

ARCHIE W. 
Rating:
5.0

Customer did not leave a comment.

Rosemary F. 
Rating:
5.0

Fatima had great customer service and took care of me and my rental. It was a very easy process picking up and dropping off the cargo van.

Easton A. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE D. 
Rating:
5.0

Keep the trucks that have been reserved by customers, reserved...I rented a cargo van a week prior to my needing it. Everything went well until the day I came to pick it up, it had been loaned to another customer.!!!!!

ERIC W. 
Rating:
4.0

Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professional

FORREST H.  |  First Impressions 
Rating:
5.0

I have been using this uhaul since they Open 4 years ago and I am a loyal customer and super excited and happy that they now offer storage Fatima has always been so pleasant I am happy this location is back open

SHARRON M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Angela M. 
Rating:
5.0

I've rented a small truck at this location many times. Always happy with the experience. A bunch of good people work at this location. This time was no exception. The manager, Fatima, has always provided the best customer service experience that I've had anywhere, nut just at Uhaul. i just wanted to thank your staff.

Mikhail G. 
Rating:
2.0

Customer did not leave a comment.

Erica V. 
Rating:
3.0

Customer did not leave a comment.

Kijan B. 
Rating:
5.0

Customer did not leave a comment.

Travis W. 
Rating:
4.0

Exceptional help, she was very friendly, easy going and remembered me. She's great!

Yariv W. 
Rating:
5.0

The location personnel was very helpful.

Denise P. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

This was my first time using uhaul and it was a good experience! The customer service representative Kaima (I think that is her name) was very nice and professional. Thank you and I'll be renting again very soon!

Almitra J. 
Rating:
5.0

Customer did not leave a comment.

Victoria S. 
Rating:
4.0

Customer did not leave a comment.

Madeline M. 
Rating:
5.0

Was a little hesitant because I hadn't ever used this U-Haul location before but it was excellent! Staff were really friendly and efficient, it was easy to find and the truck was in great shape. I can't think of anything negative about the experience!

Elizabeth L. 
Rating:
2.0

Excellent, friendly customers service at this location

Paul B. 
Rating:
5.0

Customer did not leave a comment.

SUNITA C. 
Rating:
4.0

Customer did not leave a comment.

Marguerite D. 
Rating:
5.0

Customer did not leave a comment.

Dina R. 
Rating:
4.0

I was directed to pick up a truck at the E Oregon Ave location but they didn't have a 20' truck as I reserved it. I had to go all the back up to the Lehigh Ave location to get the truck, which cost me two unnecessary Uber rides. I live much closer to the Lehigh Ave location, so I should have been directed there first. Both employees at both locations were very helpful in resolving the problem but the experience was frustrating and disappointing

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Vincella S. 
Rating:
2.0

Location was not first choice and caused rental pickup time/distance inconvenience. And attendant at check-in basically provided the key at the counter, with hardly any explanation, for me to pickup the truck from the lot

Asad K. 
Rating:
5.0

Customer did not leave a comment.

Yvonne L. 
Rating:
5.0

My first drop off location was not available and I found this location. They were not expecting me, however I could not have been treated better. Very helpful and courteous. Definitely recommend this group/location.

Pat D. 
Rating:
5.0

Customer did not leave a comment.

NERTIL G. 
Rating:
3.0

When I went to make the reservation online it allowed me to pick a 8:00 pm return and then when I went to return around 6:30 pm there was a sign that said the location was closed, this location does not allow after hours drop offs, and come back tomorrow. This should have been flagged when I reserved the truck to know it was not possible.

Daniel K. 
Rating:
1.0

This was a terrifying location. Borderline dangerous. The entrance was very confusing to where the rental is. It is not the location closest to the destination where I moved too like the representative had told me when I was confirming everything on my rental.

Ryan V. 
Rating:
5.0

Staff member was friendly and helpful. In and out in minutes.. early closing time is tough but Kensington is a rough area these days so I understand. Excellent experience overall.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Sheila R. 
Rating:
5.0

Customer did not leave a comment.

ann J. 
Rating:
3.0

I had to sweep out the truck before I could use it. It appeared that the last person to use it was hauling plaster and cement.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Mikal T. 
Rating:
1.0

If the customer chooses the 24/7 pick-up/drop-off, don't you think that uhaul would notify said customer that the drop-off location closes and its gates get locked at a certain time - not allowing 24/7 drop-off? It makes zero sense. I had to wake up early to drop it off, I took an extra lap around Philadelphia thinking it was going to be open (considering I had 24/7 drop off), and then I find that I have almost $100 in other charges for various reasons after I already paid $128? No thanks. I won't be paying an extra cent. If my commute to my new house exceeded the miles, maybe tell the customer im the beginning or add it to the quote instead of surprising the customer at drop off after a long day of moving.

Kahle W. 
Rating:
3.0

Add air conditioning to the trucks. I had a 2 hour drive in 80 degree weather with no AC and it was very uncomfortable.

Marissa G. 
Rating:
1.0

They lied about the amount of fuel they put in the truck. They also lied about what time I returned it. Therefore I was charged about double.

Matthew D. 
Rating:
3.0

We did not receive a lock for the truck which made keeping our belongings safe challenging... This was also not our preferred location and this was never communicated to us through email.

Kyle S. 
Rating:
5.0

Team member Kashima was very helpful and polite.

BRETT K. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

ELBA LUIZ O. 
Rating:
3.0

Customer did not leave a comment.

Kristin D. 
Rating:
5.0

Customer did not leave a comment.

Kadirah H. 
Rating:
5.0

The customer service people were very nice and professional. Def would use you guys again it was so much easier than I expected.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
4.0

Convinient location, helpful staff, equipment clean, well maintained and available.

Olivia K. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Customer did not leave a comment.

SAM R. 
Rating:
2.0

They did not have any furniture pads, even though I reserved them and we needed them. I also got a confirmation email saying the truck and furniture pads were reserved a few days before my reservation. When I showed up, though, they told me they had none. If they had none available, I should have at least been notified before the day of my rental that.

Brian K. 
Rating:
3.0

This location was fine. They took my keys immediately and said i was all set. No long line. Positive experience.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

CARMELO C. 
Rating:
5.0

Customer did not leave a comment.

BLAIR K. 
Rating:
5.0

Just here to say the employees at this location are always kind patient and very helpful! Made both of my moves easy.

Alison S. 
Rating:
5.0

Keep up the good work.

Christopher B. 
Rating:
5.0

The location wasn't a after hr sdrop off Centerton

april M. 
Rating:
4.0

Customer did not leave a comment.

James D. 
Rating:
5.0

The rep was amazing. Top notch service

Artez D. 
Rating:
4.0

Customer did not leave a comment.

SAM R. 
Rating:
5.0

Customer did not leave a comment.

Jordan A. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Vercie J. 
Rating:
3.0

Customer did not leave a comment.

Sheron J. 
Rating:
5.0

Customer did not leave a comment.

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Laura Ly M. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Evan J. 
Rating:
5.0

This location has the best crew in Philadelphia, I often rent from The Lehigh location and I am always satisfied with the service and condition of the vehicles. Mario Lozano

MARIO L. 
Rating:
3.0

confusing entrance

Hailey K. 
Rating:
5.0

Keep the good customer service please help things go real smooth?

Deshonta M. 
Rating:
3.0

Not a very good neighborhood and hard to get to location

Chris B. 
Rating:
4.0

Hard to tell how to get to the office from the parking lot.

William R. 
Rating:
3.0

The customer service rep was awesome!!!

JOE R. 
Rating:
5.0

Customer did not leave a comment.

Bryna W. 
Rating:
5.0

Great place easy to get to did not have any problems at all

XAVIER V. 
Rating:
3.0

Customer did not leave a comment.

Rebecca E. 
Rating:
5.0

Tima Rone was the young lady that helped me the whole way through from check in to check out. she was very helpful in every and any way possible and answered all my questions. Great job!

Erika B. 
Rating:
5.0

you representative was cordial and experienced and handled the transaction efficiently and quickly.

Frank D. 
No reviews have been submitted for this location.

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