Customer did not leave a comment.
Jonathan C.- Pennsylvania PA
- Philadelphia
- 19125
Customer Reviews for U-Haul Moving & Storage of Kensington
339-341 E Lehigh Ave
Philadelphia,
PA
19125
Services at this Location:
Contact Us
339-341 E Lehigh AvePhiladelphia, PA 19125
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Rudard R.- Rating:
- 5.0
Customer did not leave a comment.
WILMER G.- Rating:
- 5.0
Customer did not leave a comment.
Kayla M. | First Impressions- Rating:
- 5.0
Continue providing good clean rentals and great friendly customer service. This location provided both.
DANIEL R.- Rating:
- 5.0
Customer did not leave a comment.
Rob D.- Rating:
- 5.0
Customer did not leave a comment.
SAMUEL R.- Rating:
- 5.0
Customer did not leave a comment.
DANIEL C.- Rating:
- 5.0
Customer did not leave a comment.
SASHA S.- Rating:
- 5.0
Excellent customer service. Thank you Jamira and Javier! You made this process nice and easy.
BRITTLEA K.- Rating:
- 5.0
Customer did not leave a comment.
curtis H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Douglas B. | Overall Experience- Rating:
- 5.0
Great service, Fatima is a great asset. Mario Lozano!
Mario L.- Rating:
- 1.0
uhaul battery died, was hung up on by customer service when i called for help on side of road. very poor experience and received nothing to compensate me for it
PAUL S.- Rating:
- 5.0
Customer did not leave a comment.
JONATHAN S.- Rating:
- 3.0
Provided the wrong type of dolly- I had to get another one from somewhere else on the way to my destination because they gave me the wrong kind. Also got charged for *not enough gas* even though I added to the tank RIGHT before bringing it back- seems scammy.
JOSHUA M.- Rating:
- 4.0
Customer did not leave a comment.
theresa o. | Overall Experience- Rating:
- 5.0
The best service n Philly
ABDULAHG S.- Rating:
- 5.0
Customer did not leave a comment.
RAMON M.- Rating:
- 2.0
The location where I reserved my truck was closed for business, and there was no notification. I had to call, wait in queue to get help and then was assigned the new location on Lehigh Ave. I had to go farther to pickup, drop and pay for extra miles because of this mess.
Kushal S.- Rating:
- 5.0
I found the facility to be very clean nice orderly and I look forward to using it on a daily basis to help me with my storage needs in the future and would recommend it to a friend is looking for a location to keep stuff safe dry and clean and protect it from being stolen or damaged in any way this would be the place to keep your stuff
John V. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MELISSA A.- Rating:
- 3.0
Best to advise customers of where to park and where to locate the drop box for after hours drop offs.
Jenna C.- Rating:
- 5.0
Son excelentes
AMARILYS R.- Rating:
- 5.0
Super making then my one and only rental
Stanley W.- Rating:
- 5.0
Mgr " she's the best' my experience from Allegany Ave and Glenwood.
Keith W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James F.- Rating:
- 5.0
Customer did not leave a comment.
MARYELYN M.- Rating:
- 5.0
The staff was exceptionally friendly and made the entire process so easy. Huge shout out to statins and the lovely gentleman who backed the truck in for us. I am very grateful to have rented storage space in this location because it's off to a great start!!
MARGAUX M.- Rating:
- 5.0
Customer did not leave a comment.
annie M.- Rating:
- 4.0
Customer did not leave a comment.
Matthew B.- Rating:
- 5.0
The lovely lady at front desk was sweet, friendly and considerate🤗. The young man who helped me was kind and helpful!
CRAIG W.- Rating:
- 5.0
Customer did not leave a comment.
JOSEPHINE R.- Rating:
- 5.0
Customer did not leave a comment.
Danielle G.- Rating:
- 5.0
Customer did not leave a comment.
KASSANDRA G.- Rating:
- 3.0
Customer did not leave a comment.
BRADLEY S.- Rating:
- 5.0
My only complaint was the truck was in empty when I received it, but yet I was required to return it with a quarter tank. The lady who waited on me was very very nice and helpful. I'll definitely be back if I need to rent another U-Haul
Jennifer M.- Rating:
- 4.0
Customer did not leave a comment.
Cieara R.- Rating:
- 5.0
Customer did not leave a comment.
JANETTE B.- Rating:
- 5.0
We had to drop our truck off at this location due to the original location we choose being closed down. The staff was helpful and friendly.
Melisha T.- Rating:
- 5.0
Customer did not leave a comment.
Brendan C.- Rating:
- 5.0
Customer did not leave a comment.
DOUGLAS B.- Rating:
- 5.0
Customer did not leave a comment.
CIERA P.- Rating:
- 5.0
Thank you ,, for your services greatly appreciative
MALE O.- Rating:
- 5.0
Customer did not leave a comment.
JOHN W.- Rating:
- 5.0
Customer did not leave a comment.
frank A.- Rating:
- 5.0
All the best
Sidney B.- Rating:
- 3.0
Customer did not leave a comment.
RONALD W.- Rating:
- 5.0
Fatima was very helpful and enjoyable to work with!
PAUL S.- Rating:
- 4.0
Customer did not leave a comment.
Ning Y. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nikia W.- Rating:
- 2.0
I'm not a person that is like, overly sensitive about "poor areas", but this place is like overrun with people on heroin. This is a fact of the location. Uhaul doesn't have the power to change that. That being said, I think you just need more clear signage of where dropoffs should drive, because it's very unclear.
CAMERON T.- Rating:
- 5.0
Customer did not leave a comment.
ROBERT W.- Rating:
- 5.0
Awesome customer service.
Brian B.- Rating:
- 5.0
Everything was fine I will rent again
ARCHIE W.- Rating:
- 5.0
Customer did not leave a comment.
Rosemary F.- Rating:
- 5.0
Fatima had great customer service and took care of me and my rental. It was a very easy process picking up and dropping off the cargo van.
Easton A.- Rating:
- 5.0
Customer did not leave a comment.
DANIELLE D.- Rating:
- 5.0
Keep the trucks that have been reserved by customers, reserved...I rented a cargo van a week prior to my needing it. Everything went well until the day I came to pick it up, it had been loaned to another customer.!!!!!
ERIC W.- Rating:
- 4.0
Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professional
FORREST H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Charles T.- Rating:
- 3.0
Customer did not leave a comment.
Jacqueline M.- Rating:
- 5.0
Customer did not leave a comment.
James B.- Rating:
- 5.0
Customer did not leave a comment.
Angela M.- Rating:
- 5.0
I've rented a small truck at this location many times. Always happy with the experience. A bunch of good people work at this location. This time was no exception. The manager, Fatima, has always provided the best customer service experience that I've had anywhere, nut just at Uhaul. i just wanted to thank your staff.
Mikhail G.- Rating:
- 2.0
Customer did not leave a comment.
Erica V.- Rating:
- 3.0
Customer did not leave a comment.
Kijan B.- Rating:
- 5.0
Customer did not leave a comment.
Travis W.- Rating:
- 4.0
Exceptional help, she was very friendly, easy going and remembered me. She's great!
Yariv W.- Rating:
- 5.0
The location personnel was very helpful.
Denise P.- Rating:
- 3.0
Customer did not leave a comment.
Jeffrey C.- Rating:
- 5.0
This was my first time using uhaul and it was a good experience! The customer service representative Kaima (I think that is her name) was very nice and professional. Thank you and I'll be renting again very soon!
Almitra J.- Rating:
- 5.0
Customer did not leave a comment.
Victoria S.- Rating:
- 4.0
Customer did not leave a comment.
Madeline M.- Rating:
- 5.0
Was a little hesitant because I hadn't ever used this U-Haul location before but it was excellent! Staff were really friendly and efficient, it was easy to find and the truck was in great shape. I can't think of anything negative about the experience!
Elizabeth L.- Rating:
- 2.0
Excellent, friendly customers service at this location
Paul B.- Rating:
- 5.0
Customer did not leave a comment.
SUNITA C.- Rating:
- 4.0
Customer did not leave a comment.
Marguerite D.- Rating:
- 5.0
Customer did not leave a comment.
Dina R.- Rating:
- 4.0
I was directed to pick up a truck at the E Oregon Ave location but they didn't have a 20' truck as I reserved it. I had to go all the back up to the Lehigh Ave location to get the truck, which cost me two unnecessary Uber rides. I live much closer to the Lehigh Ave location, so I should have been directed there first. Both employees at both locations were very helpful in resolving the problem but the experience was frustrating and disappointing
Andrew M.- Rating:
- 5.0
Customer did not leave a comment.
Vincella S.- Rating:
- 2.0
Location was not first choice and caused rental pickup time/distance inconvenience. And attendant at check-in basically provided the key at the counter, with hardly any explanation, for me to pickup the truck from the lot
Asad K.- Rating:
- 5.0
Customer did not leave a comment.
Yvonne L.- Rating:
- 5.0
My first drop off location was not available and I found this location. They were not expecting me, however I could not have been treated better. Very helpful and courteous. Definitely recommend this group/location.
Pat D.- Rating:
- 5.0
Customer did not leave a comment.
NERTIL G.- Rating:
- 3.0
When I went to make the reservation online it allowed me to pick a 8:00 pm return and then when I went to return around 6:30 pm there was a sign that said the location was closed, this location does not allow after hours drop offs, and come back tomorrow. This should have been flagged when I reserved the truck to know it was not possible.
Daniel K.- Rating:
- 1.0
This was a terrifying location. Borderline dangerous. The entrance was very confusing to where the rental is. It is not the location closest to the destination where I moved too like the representative had told me when I was confirming everything on my rental.
Ryan V.- Rating:
- 5.0
Staff member was friendly and helpful. In and out in minutes.. early closing time is tough but Kensington is a rough area these days so I understand. Excellent experience overall.
Thomas M.- Rating:
- 5.0
Customer did not leave a comment.
Sheila R.- Rating:
- 5.0
Customer did not leave a comment.
ann J.- Rating:
- 3.0
I had to sweep out the truck before I could use it. It appeared that the last person to use it was hauling plaster and cement.
Joseph M.- Rating:
- 5.0
Customer did not leave a comment.
Mikal T.- Rating:
- 1.0
If the customer chooses the 24/7 pick-up/drop-off, don't you think that uhaul would notify said customer that the drop-off location closes and its gates get locked at a certain time - not allowing 24/7 drop-off? It makes zero sense. I had to wake up early to drop it off, I took an extra lap around Philadelphia thinking it was going to be open (considering I had 24/7 drop off), and then I find that I have almost $100 in other charges for various reasons after I already paid $128? No thanks. I won't be paying an extra cent. If my commute to my new house exceeded the miles, maybe tell the customer im the beginning or add it to the quote instead of surprising the customer at drop off after a long day of moving.
Kahle W.- Rating:
- 3.0
Add air conditioning to the trucks. I had a 2 hour drive in 80 degree weather with no AC and it was very uncomfortable.
Marissa G.- Rating:
- 1.0
They lied about the amount of fuel they put in the truck. They also lied about what time I returned it. Therefore I was charged about double.
Matthew D.- Rating:
- 3.0
We did not receive a lock for the truck which made keeping our belongings safe challenging... This was also not our preferred location and this was never communicated to us through email.
Kyle S.- Rating:
- 5.0
Team member Kashima was very helpful and polite.
BRETT K.- Rating:
- 5.0
Customer did not leave a comment.
Scott S.- Rating:
- 5.0
Customer did not leave a comment.
ELBA LUIZ O.- Rating:
- 3.0
Customer did not leave a comment.
Kristin D.- Rating:
- 5.0
Customer did not leave a comment.
Kadirah H.- Rating:
- 5.0
The customer service people were very nice and professional. Def would use you guys again it was so much easier than I expected.
Heather K.- Rating:
- 5.0
Customer did not leave a comment.
Julio M.- Rating:
- 4.0
Convinient location, helpful staff, equipment clean, well maintained and available.
Olivia K.- Rating:
- 5.0
Customer did not leave a comment.
John T.- Rating:
- 5.0
Customer did not leave a comment.
SAM R.- Rating:
- 2.0
They did not have any furniture pads, even though I reserved them and we needed them. I also got a confirmation email saying the truck and furniture pads were reserved a few days before my reservation. When I showed up, though, they told me they had none. If they had none available, I should have at least been notified before the day of my rental that.
Brian K.- Rating:
- 3.0
This location was fine. They took my keys immediately and said i was all set. No long line. Positive experience.
Stephen C.Additional Services at this Location
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