Nothing. Everything was fine. The floor of the storage space in the van was a little wet, probably from the last customer, so I guess checking to make sure there weren't any spills and presenting the van with a clean floor space to every customer would be great. Late fees charged per minute or hour listed on the information pamphlet you get during registration would be helpful too, so you can know what you will be charged before instead of after. Other than that the experience was near pristine. The staff were professional and willing to go the extra mile. Very helpful. ♥ï¸😁✨
Justine D.- Pennsylvania PA
- Philadelphia
- 19125
Customer Reviews for U-Haul Moving & Storage of Kensington
339-341 E Lehigh Ave
Philadelphia,
PA
19125
Services at this Location:
Contact Us
339-341 E Lehigh AvePhiladelphia, PA 19125
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Jacklyn R.- Rating:
- 5.0
Customer did not leave a comment.
Tyhira W.- Rating:
- 5.0
Very nice workers and extremely efficient operation. Would use again. Thank you.
Noah W.- Rating:
- 5.0
This location was excellent and the guys working there were helpful. Best Uhaul experience I've ever had. I don't have to dread renting a truck anymore! PS: Truck smelled like smoke, but other than that, all was well.
Bryan S.- Rating:
- 5.0
Excellent, efficient, and friendly service at this new convenient location.
Laurell L.- Rating:
- 5.0
Nice customer service
Kofi M.- Rating:
- 5.0
Customer did not leave a comment.
Marc K.- Rating:
- 5.0
Very helpful employees.
Ann Marie M.- Rating:
- 5.0
Customer did not leave a comment.
CLAUDIA T.- Rating:
- 5.0
Customer did not leave a comment.
ADMIR V.- Rating:
- 5.0
Customer did not leave a comment.
Melissa D.- Rating:
- 2.0
Neither 12v charging port worked; could not charge my phone.
Lee M.- Rating:
- 5.0
A very efficient and pleasant experience. The staff are the most helpful I ever encountered - over many rentals.
Joseph S.- Rating:
- 5.0
very friendly staff
Elicia G.- Rating:
- 5.0
Customer service was great on phone and in person.
tahira G.- Rating:
- 5.0
Customer did not leave a comment.
kevin G.- Rating:
- 5.0
After two stops including Germantown ave and 6th and Norris neither had hand trucks
John S.- Rating:
- 5.0
None.
TYRONE S.- Rating:
- 5.0
None Great costumer service
Sabrina B.- Rating:
- 4.0
Customer did not leave a comment.
Coleen S.- Rating:
- 5.0
Fatima n Staff were Professional and Thorough " Enjoyed doing business with them!!
Joseph D. | Overall Experience- Rating:
- 5.0
Customer service was awesome! Truck was ready when I arrived and drop off was just as easy! Highly recommend this location! Also very clean and organized office space!
LISHEA K.- Rating:
- 4.0
Customer did not leave a comment.
xierra b. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Orlando R.- Rating:
- 5.0
All good here, friendly and very knowledgeable staff,,
Joseph D. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Donovan V.- Rating:
- 5.0
All good!! Nyce crew!!
Joseph D.- Rating:
- 5.0
Great experience overall. I would just include plug adaptors inside vans to be able to charge one's mobile phones. Cheapest option is to add a lighter hole USB charger adaptor. Its $1 at dollar stores. That's just a suggestion as gou asked 😎
miguel T.- Rating:
- 5.0
None
mary b. | Overall Experience- Rating:
- 5.0
Give better directions to entering your facility. It is very confusing, especially if you don't Know the area.
mary B.- Rating:
- 1.0
I don't like being charged for two days when I had the truck for one day. It's terrible. I won't use uhaul again.
Marie R.- Rating:
- 3.0
Customer did not leave a comment.
Jeanette R.- Rating:
- 5.0
Customer did not leave a comment.
Ronisha L.- Rating:
- 5.0
I only needed the rental for a quick task, I wish that the cost was lower considering I rented the van for 2 & 1/2 hours
Kevin W.- Rating:
- 5.0
Customer did not leave a comment.
Brandon L.- Rating:
- 5.0
Customer did not leave a comment.
Tara K.- Rating:
- 5.0
Customer did not leave a comment.
Sadika T. | Overall Experience- Rating:
- 5.0
The employees with nasty greeted me it was a very fast service everything was excellent and I would definitely recommend location
Brittany W.- Rating:
- 5.0
If it's not broke don't fix it. I wouldn't change a thing.
RUDARD R.- Rating:
- 5.0
Customer did not leave a comment.
Arminter M. | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Daniel D.- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM N.- Rating:
- 5.0
Customer did not leave a comment.
LUZ M.- Rating:
- 3.0
Customer did not leave a comment.
VIOLA T.- Rating:
- 4.0
Still waiting for my receipt…………..
Angela A.- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN S.- Rating:
- 5.0
Customer did not leave a comment.
Kimberly Z.- Rating:
- 4.0
No problem at all
LUISMANUEL R.- Rating:
- 5.0
This was my 2nd rental since the reopening and the staff is very professional and the store is exceptionally clean. Overall great experience no issues. Highly recommend this location!
PORSHA R.- Rating:
- 5.0
easiest, best uhual experience to date!
RYAN O.- Rating:
- 5.0
Customer did not leave a comment.
Jason M. | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
CARLOS B.- Rating:
- 5.0
Customer did not leave a comment.
JANETTE B.- Rating:
- 5.0
Fatima (manager) was very knowledgeable and helpful throughout the rental process and took care of my needs immediately. The facility was clean and we'll cared for.
Stephen K. | First Impressions- Rating:
- 5.0
AN OVERALL GREAT EXPERIENCE
BARTOSZ K.- Rating:
- 5.0
Your staff were very nice. The equipment was clean and everything was in order. Very easy and no complaints here.
Rica P.- Rating:
- 5.0
Customer did not leave a comment.
DAVID R.- Rating:
- 5.0
Customer did not leave a comment.
ERIC F.- Rating:
- 5.0
Customer did not leave a comment.
MARTIN T.- Rating:
- 5.0
Customer did not leave a comment.
TISHA T. | Overall Experience- Rating:
- 4.0
The mobile app for returning the truck after hours needs more instructions. It could not verify my location and after following the recommended steps, it still couldn't verify my location. Only after I called an agent, who solved it instantly, could it work. If the app had the steps she gave without me having to call it would have been much better.
Matthew M.- Rating:
- 4.0
Customer did not leave a comment.
Zach S.- Rating:
- 5.0
Customer did not leave a comment.
Jonathan C.- Rating:
- 5.0
Customer did not leave a comment.
Rudard R.- Rating:
- 5.0
Customer did not leave a comment.
WILMER G.- Rating:
- 5.0
Customer did not leave a comment.
Kayla M. | First Impressions- Rating:
- 5.0
Continue providing good clean rentals and great friendly customer service. This location provided both.
DANIEL R.- Rating:
- 5.0
Customer did not leave a comment.
Rob D.- Rating:
- 5.0
Customer did not leave a comment.
SAMUEL R.- Rating:
- 5.0
Customer did not leave a comment.
DANIEL C.- Rating:
- 5.0
Customer did not leave a comment.
SASHA S.- Rating:
- 5.0
Excellent customer service. Thank you Jamira and Javier! You made this process nice and easy.
BRITTLEA K.- Rating:
- 5.0
Customer did not leave a comment.
curtis H. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Douglas B. | Overall Experience- Rating:
- 5.0
Great service, Fatima is a great asset. Mario Lozano!
Mario L.- Rating:
- 1.0
uhaul battery died, was hung up on by customer service when i called for help on side of road. very poor experience and received nothing to compensate me for it
PAUL S.- Rating:
- 5.0
Customer did not leave a comment.
JONATHAN S.- Rating:
- 3.0
Provided the wrong type of dolly- I had to get another one from somewhere else on the way to my destination because they gave me the wrong kind. Also got charged for *not enough gas* even though I added to the tank RIGHT before bringing it back- seems scammy.
JOSHUA M.- Rating:
- 4.0
Customer did not leave a comment.
theresa o. | Overall Experience- Rating:
- 5.0
The best service n Philly
ABDULAHG S.- Rating:
- 5.0
Customer did not leave a comment.
RAMON M.- Rating:
- 2.0
The location where I reserved my truck was closed for business, and there was no notification. I had to call, wait in queue to get help and then was assigned the new location on Lehigh Ave. I had to go farther to pickup, drop and pay for extra miles because of this mess.
Kushal S.- Rating:
- 5.0
I found the facility to be very clean nice orderly and I look forward to using it on a daily basis to help me with my storage needs in the future and would recommend it to a friend is looking for a location to keep stuff safe dry and clean and protect it from being stolen or damaged in any way this would be the place to keep your stuff
John V. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MELISSA A.- Rating:
- 3.0
Best to advise customers of where to park and where to locate the drop box for after hours drop offs.
Jenna C.- Rating:
- 5.0
Son excelentes
AMARILYS R.- Rating:
- 5.0
Super making then my one and only rental
Stanley W.- Rating:
- 5.0
Mgr " she's the best' my experience from Allegany Ave and Glenwood.
Keith W. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James F.- Rating:
- 5.0
Customer did not leave a comment.
MARYELYN M.- Rating:
- 5.0
The staff was exceptionally friendly and made the entire process so easy. Huge shout out to statins and the lovely gentleman who backed the truck in for us. I am very grateful to have rented storage space in this location because it's off to a great start!!
MARGAUX M.- Rating:
- 5.0
Customer did not leave a comment.
annie M.- Rating:
- 4.0
Customer did not leave a comment.
Matthew B.- Rating:
- 5.0
The lovely lady at front desk was sweet, friendly and considerate🤗. The young man who helped me was kind and helpful!
CRAIG W.- Rating:
- 5.0
Customer did not leave a comment.
JOSEPHINE R.- Rating:
- 5.0
Customer did not leave a comment.
Danielle G.- Rating:
- 5.0
Customer did not leave a comment.
KASSANDRA G.- Rating:
- 3.0
Customer did not leave a comment.
BRADLEY S.- Rating:
- 5.0
My only complaint was the truck was in empty when I received it, but yet I was required to return it with a quarter tank. The lady who waited on me was very very nice and helpful. I'll definitely be back if I need to rent another U-Haul
Jennifer M.- Rating:
- 4.0
Customer did not leave a comment.
Cieara R.- Rating:
- 5.0
Customer did not leave a comment.
JANETTE B.- Rating:
- 5.0
We had to drop our truck off at this location due to the original location we choose being closed down. The staff was helpful and friendly.
Melisha T.- Rating:
- 5.0
Customer did not leave a comment.
Brendan C.- Rating:
- 5.0
Customer did not leave a comment.
DOUGLAS B.- Rating:
- 5.0
Customer did not leave a comment.
CIERA P.- Rating:
- 5.0
Thank you ,, for your services greatly appreciative
MALE O.- Rating:
- 5.0
Customer did not leave a comment.
JOHN W.- Rating:
- 5.0
Customer did not leave a comment.
frank A.- Rating:
- 5.0
All the best
Sidney B.- Rating:
- 3.0
Customer did not leave a comment.
RONALD W.- Rating:
- 5.0
Fatima was very helpful and enjoyable to work with!
PAUL S.- Rating:
- 4.0
Customer did not leave a comment.
Ning Y. | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nikia W.- Rating:
- 2.0
I'm not a person that is like, overly sensitive about "poor areas", but this place is like overrun with people on heroin. This is a fact of the location. Uhaul doesn't have the power to change that. That being said, I think you just need more clear signage of where dropoffs should drive, because it's very unclear.
CAMERON T.- Rating:
- 5.0
Customer did not leave a comment.
ROBERT W.- Rating:
- 4.0
Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professional
Fatima R. | First Impressions- Rating:
- 5.0
I have been using this uhaul since they Open 4 years ago and I am a loyal customer and super excited and happy that they now offer storage Fatima has always been so pleasant I am happy this location is back open
SHARRON M. | First Impressions- Rating:
- 5.0
Great service
PORSHA R. | Overall ExperienceAdditional Services at this Location
-
Moving Trucks
We have the largest selection of new trucks!
-
Trailers & Towing
Our cargo and utility trailers start at $14.95!
-
Self-Storage
We have the most coverage in North America!
-
U-Box® Containers
We ship across town or accross the world!
-
Moving Supplies
We sell hundreds of products to make moving easier!
-
Trucks for Sale
We have the largest selection in the industry!