This was the most seamless uhaul pickup experience I've ever had (have done this 3 or 4 times in the past). I do wish the text message asking me to confirm the condition of the truck had come prior to getting the keys because I didn't see the message till I got home.Kristine A.
Customer Reviews for U-Haul Moving & Storage of Kensington
Philadelphia, PA 19125
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Experience was great. Everyone was very polite and helpfulandrew C.
I want to say that Kahili Johnson was OUTSTANDING . He was the bestmary D.
Customer did not leave a comment.zakiyyah H.
Everyone was super nice & informative. The equipment worked great and was clean. I will def be using this location again!Leah M.
Customer did not leave a comment.NATASHA M.
Customer did not leave a comment.Ryan H.
Best storage in phillyFreddy V.
Employees were nice and respectful vehicles were well cleaned and the location is perfectJose S.
Customer did not leave a comment.Richard Y.
Customer did not leave a comment.John D.
Customer did not leave a comment.Steven R. | First Impressions
Customer did not leave a comment.shelley P.
The guy I had helped me in the nick of time. He had a truck reservation for the am but he still let me take the truck and said bring it back on time. I just needed it for like 2hrs. So I brung it back that same night. I did not wanna be in the way. Besides I did not need it for that like. Great service, great equipment, great attitude. Pure excellence. Thanks U-Haul.RASHAWN H.
Customer did not leave a comment.Aleka S.
Customer did not leave a comment.David J. | First Impressions
You do not need to improve on your staff's customer service mentalities. They brought it to Uhaul.Bernadine R.
Customer did not leave a comment.Deniel V.
Customer did not leave a comment.Deniel V.
The customer care agents at the front desk were very pleasant and informative! They have great attitudes and it was refreshing! Very pleased with the overall ease of the experience.Adam A.
No real issues, maybe clear instructions for returning vehicles since the street is technically one way where the garages are.Sarah H.
Customer did not leave a comment.James W.
Location is difficult to find. Its on a one-way that GPS doesn't take you the correct way. Also, signs should be posted as to where to drop off vehicles. But, the positives total out weight the negatives. Brand new facility. And, the employee who met me outside was so kind, helpful, and provided excellent customer service.Glen E.
Knowledgeable, polite and helpful store persomel.Jose D.
Customer did not leave a comment.Albert E.
Customer did not leave a comment.Scott V.
Customer did not leave a comment.Juston S.
Customer did not leave a comment.Robyn S.
Customer did not leave a comment.Leslie S.
The neighborhood is scaryMarion W.
Customer did not leave a comment.EDWIN R.
It's a little confusing how to enter the facility, so some improved directions would be helpful!Carolyn S.
Customer did not leave a comment.John P.
Nothing. Everything was fine. The floor of the storage space in the van was a little wet, probably from the last customer, so I guess checking to make sure there weren't any spills and presenting the van with a clean floor space to every customer would be great. Late fees charged per minute or hour listed on the information pamphlet you get during registration would be helpful too, so you can know what you will be charged before instead of after. Other than that the experience was near pristine. The staff were professional and willing to go the extra mile. Very helpful. â™¥ï¸😁âœ¨Justine D.
Customer did not leave a comment.Jacklyn R.
Customer did not leave a comment.Tyhira W.
Very nice workers and extremely efficient operation. Would use again. Thank you.Noah W.
This location was excellent and the guys working there were helpful. Best Uhaul experience I've ever had. I don't have to dread renting a truck anymore! PS: Truck smelled like smoke, but other than that, all was well.Bryan S.
Excellent, efficient, and friendly service at this new convenient location.Laurell L.
Nice customer serviceKofi M.
Customer did not leave a comment.Marc K.
Very helpful employees.Ann Marie M.
Customer did not leave a comment.CLAUDIA T.
Customer did not leave a comment.ADMIR V.
Customer did not leave a comment.Melissa D.
Neither 12v charging port worked; could not charge my phone.Lee M.
A very efficient and pleasant experience. The staff are the most helpful I ever encountered - over many rentals.Joseph S.
very friendly staffElicia G.
Customer service was great on phone and in person.tahira G.
Customer did not leave a comment.kevin G.
After two stops including Germantown ave and 6th and Norris neither had hand trucksJohn S.
None Great costumer serviceSabrina B.
Customer did not leave a comment.Coleen S.
Fatima n Staff were Professional and Thorough " Enjoyed doing business with them!!Joseph D. | Overall Experience
Customer service was awesome! Truck was ready when I arrived and drop off was just as easy! Highly recommend this location! Also very clean and organized office space!LISHEA K.
Customer did not leave a comment.xierra b. | First Impressions
Customer did not leave a comment.Orlando R.
All good here, friendly and very knowledgeable staff,,Joseph D. | First Impressions
Customer did not leave a comment.Donovan V.
All good!! Nyce crew!!Joseph D.
Great experience overall. I would just include plug adaptors inside vans to be able to charge one's mobile phones. Cheapest option is to add a lighter hole USB charger adaptor. Its $1 at dollar stores. That's just a suggestion as gou asked 😎miguel T.
Nonemary b. | Overall Experience
Give better directions to entering your facility. It is very confusing, especially if you don't Know the area.mary B.
I don't like being charged for two days when I had the truck for one day. It's terrible. I won't use uhaul again.Marie R.
Customer did not leave a comment.Jeanette R.
Customer did not leave a comment.Ronisha L.
I only needed the rental for a quick task, I wish that the cost was lower considering I rented the van for 2 & 1/2 hoursKevin W.
Customer did not leave a comment.Brandon L.
Customer did not leave a comment.Tara K.
Customer did not leave a comment.Sadika T. | Overall Experience
The employees with nasty greeted me it was a very fast service everything was excellent and I would definitely recommend locationBrittany W.
If it's not broke don't fix it. I wouldn't change a thing.RUDARD R.
Customer did not leave a comment.Arminter M. | Overall Experience
Customer did not leave a comment.Daniel D.
Customer did not leave a comment.WILLIAM N.
Customer did not leave a comment.LUZ M.
Customer did not leave a comment.VIOLA T.
Still waiting for my receiptâ€¦â€¦â€¦â€¦..Angela A.
Customer did not leave a comment.STEPHEN S.
Customer did not leave a comment.Kimberly Z.
No problem at allLUISMANUEL R.
This was my 2nd rental since the reopening and the staff is very professional and the store is exceptionally clean. Overall great experience no issues. Highly recommend this location!PORSHA R.
easiest, best uhual experience to date!RYAN O.
Customer did not leave a comment.Jason M. | Online Move In
Customer did not leave a comment.CARLOS B.
Customer did not leave a comment.JANETTE B.
Fatima (manager) was very knowledgeable and helpful throughout the rental process and took care of my needs immediately. The facility was clean and we'll cared for.Stephen K. | First Impressions
AN OVERALL GREAT EXPERIENCEBARTOSZ K.
Your staff were very nice. The equipment was clean and everything was in order. Very easy and no complaints here.Rica P.
Customer did not leave a comment.DAVID R.
Customer did not leave a comment.ERIC F.
Customer did not leave a comment.MARTIN T.
Customer did not leave a comment.TISHA T. | Overall Experience
The mobile app for returning the truck after hours needs more instructions. It could not verify my location and after following the recommended steps, it still couldn't verify my location. Only after I called an agent, who solved it instantly, could it work. If the app had the steps she gave without me having to call it would have been much better.Matthew M.
Customer did not leave a comment.Zach S.
Customer did not leave a comment.Jonathan C.
Customer did not leave a comment.Rudard R.
Customer did not leave a comment.WILMER G.
Customer did not leave a comment.Kayla M. | First Impressions
Continue providing good clean rentals and great friendly customer service. This location provided both.DANIEL R.
Customer did not leave a comment.Rob D.
Customer did not leave a comment.SAMUEL R.
Customer did not leave a comment.DANIEL C.
Customer did not leave a comment.SASHA S.
Excellent customer service. Thank you Jamira and Javier! You made this process nice and easy.BRITTLEA K.
Customer did not leave a comment.curtis H. | First Impressions
Customer did not leave a comment.Douglas B. | Overall Experience
Great service, Fatima is a great asset. Mario Lozano!Mario L.
uhaul battery died, was hung up on by customer service when i called for help on side of road. very poor experience and received nothing to compensate me for itPAUL S.
Customer did not leave a comment.JONATHAN S.
Provided the wrong type of dolly- I had to get another one from somewhere else on the way to my destination because they gave me the wrong kind. Also got charged for *not enough gas* even though I added to the tank RIGHT before bringing it back- seems scammy.JOSHUA M.
Customer did not leave a comment.theresa o. | Overall Experience
The best service n PhillyABDULAHG S.
I found the facility to be very clean nice orderly and I look forward to using it on a daily basis to help me with my storage needs in the future and would recommend it to a friend is looking for a location to keep stuff safe dry and clean and protect it from being stolen or damaged in any way this would be the place to keep your stuffJohn V. | First Impressions
Mgr " she's the best' my experience from Allegany Ave and Glenwood.Keith W. | First Impressions
Customer did not leave a comment.Ning Y. | First Impressions
Aside from some remnants of construction..everything was perfect & went smoothly….The Gen. Manager was very helpful, polite & professionalFatima R. | First Impressions
I have been using this uhaul since they Open 4 years ago and I am a loyal customer and super excited and happy that they now offer storage Fatima has always been so pleasant I am happy this location is back openSHARRON M. | First Impressions
Great servicePORSHA R. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!