Customer Reviews for U-Haul Moving & Storage of King Farm

1,396 reviews

1355 Piccard Dr Ste 135   Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270)

(301) 917-3490

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(301) 917-3490

1355 Piccard Dr Ste 135
Rockville, MD 20850
(Located between W Gude Dr and Redland Blvd just off of Route 270)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

leave a chocolate on the driver's cushion

steven K. 
Rating:
5.0

Customer did not leave a comment.

Emily J. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
4.0

Person working was personable and courtesy

Lerea L. 
Rating:
5.0

Customer did not leave a comment.

Randall K. 
Rating:
4.0

Customer did not leave a comment.

Teresa D. 
Rating:
5.0

The young man is very friendly and thoughtful. You should be proud to have staff like him - sorry did not have time to ask his name.

BINGCHEN D. 
Rating:
5.0

This is the best uhaul location I have ever used! Staff and equipment are all GREAT!

Philip D. 
Rating:
5.0

Customer did not leave a comment.

Jose D. 
Rating:
5.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

arold was aa first class represenative for U-haul.

Dean T. 
Rating:
5.0

Would have preferred the vehicle inspection upon return would have been performed while I was there.

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

Gordon D. 
Rating:
2.0

Truck was very dirty and smelled terrible.

Patrick N. 
Rating:
4.0

The truck was visibly dirty.. the front area near & around the radio & where the cupholders are.. The dashboard - you could see the dirt. The steering wheel was also dirty, visibly. But the two men with whom handles my pick uo & drop off were great.

Tambara T. 
Rating:
5.0

I suggest any U-Haul traveling over 100 miles, should have a full tank of gas for the customer.

Patricia H. 
Rating:
5.0

The manager was very helpful.

Wanda T. 
Rating:
5.0

Customer did not leave a comment.

Lewis S. 
Rating:
5.0

Customer did not leave a comment.

Sina F. 
Rating:
3.0

The return process through the app is horrible!

Henrikh K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin Z. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

One of the head light was off. I saw another U-Haul truck on road - that, too had one head light off.

Akash K. 
Rating:
5.0

People very nice and helpful

Elaine H. 
Rating:
5.0

Customer did not leave a comment.

robert C. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Laurence R. 
Rating:
5.0

I found nothing to criticize.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

We use our rental van as part of our tailgate for every University of Maryland home game ( usually 8 per year). We have over 30,000 people walk by our tailgate each game. Uhaul's information is prominently displayed. We would like to see if we could work with corporate regarding our views of your name and logo and phone #

Joel P. 
Rating:
5.0

U-Haul agent was very helpful and friendly .

Thomas C. 
Rating:
5.0

Kudos to Dennis of uhaul Piccard store. He made the process so fast and clear. A good customer care associate.

Audie C. 
Rating:
5.0

You overcharge me for gas especially I didn't drive for more than 8 miles, 27$ is too much

Mohamed A. 
Rating:
5.0

Dennis was very helpful. My husband had accidentally left his phone in the van and it was locked. Luckily Dennis came to work early, I assume, and we were able to recovery my husband's phone. If he wasn't there my poor husband would have been really upset.

Jenny C. 
Rating:
5.0

The associate at check-in was professional and immediate in setting up the rental. The location is very convenient.

Ezio M. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Nothing, the guys there are great and very helpful.

John P. 
Rating:
5.0

Customer did not leave a comment.

Patricia D. 
Rating:
1.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

The employee was very friendly, helpful & polite. He assisted me with attaching the trailer & gave me several helpful hints for a trouble-free rental experience. Many thanks for a great overall experience!

Mike E. 
Rating:
5.0

Manager was very friendly, courteous and helpful. First time using uhaul but I'll use again if I have a need and have already recommended it to neighbors.

Lynn W. 
Rating:
5.0

Great customer service at this location!!

Joel P. 
Rating:
5.0

Customer did not leave a comment.

Lasean H. 
Rating:
5.0

The staff is friendly and professional. I particularly perfer this location.

Roderick R. 
Rating:
4.0

Oil change light was on which was a bit unsettling but I wasn't going far & reported it upon return

Eileen V. 
Rating:
5.0

Location, kindness, everything was perfect for me!!

Sun L. 
Rating:
5.0

Customer did not leave a comment.

Xavier C. 
Rating:
5.0

This location was quiet and easy to get into and out of!

Tyler H. 
Rating:
5.0

Feel more comfortable to come to U-Haul place instead of a gas station.

Kirkor K. 
Rating:
4.0

Staff are very professional and friendly.

Francis F. 
Rating:
5.0

Customer did not leave a comment.

Mohammad G. 
Rating:
4.0

They did not check in my vehicle and rented supplies while were we there. This can leave some differnces of opinion should there be any discrepancies.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Chau N. 
Rating:
5.0

Good people hard working individuals

John G. 
Rating:
5.0

Customer did not leave a comment.

Carol Z. 
Rating:
5.0

Customer did not leave a comment.

Andy G. 
Rating:
5.0

These guys are alway great. Easy every time.

Sina F. 
Rating:
5.0

Everything was great! Professional and friendly service. Nothing to suggest.

Suzanne D. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL C. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
5.0

The rep working at this location was probably the coolest I've met

Joseph A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Customer did not leave a comment.

Valene P. 
Rating:
3.0

When I got to the return location noted in my contract, I was disappointed/frustrated that lot associate told me there was no room at that location (as I looked at numerous empty parking spaces) for my return and that I would have to return the van at another location 15 minutes away. I spoke with the manager, who said they would find a way to squeeze the van into their location.

Martin K. 
Rating:
5.0

Customer did not leave a comment.

Sina F. 
Rating:
5.0

Great service the staff was very friendly and took the time to explain everything

marta M. 
Rating:
1.0

They charged me extra and never told me before

David M. 
Rating:
4.0

I'm so happy thank you so much

AliouneBadara D. 
Rating:
5.0

Everything was explained to be me before I had picked up the Truck. I had additional questions after picking up the vehicle and I had to call the store. It was explained to me clearly again. I highly recommend the Kings Farm Rockville, MD location.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Sanaz R. 
Rating:
5.0

I've always been pleased with the customer service at this location. The equipment is always clean and well maintained and I've never had a negative experience at this location. Everything is fine at this location.

Nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

Larry B. 
Rating:
5.0

Everything was fine. Anthony at the front desk was very helpful and professional.

Udith M. 
Rating:
5.0

Easy parking A+

Alex M. 
Rating:
5.0

Vehicle was available at appropriate time and cost was consistent with contract. No hidden fees or disputes over gas charges, vehicle condition, etc. Tank was only half full upon pick up which was a little inconvenient but I returned it at the same level. Vehicle ran fine but windshield was pretty dirty so that was the main reason behind my negative answer above. Tire pressure was a little low in all tires but too bad. Fluid levels were all appropriately maintained. I used mobile check-in and drop-off on the U-Haul app which was inconvenient and time consuming. Many errors with connectivity and location verification. And need for additional documentation was cumbersome at check-in --e.g., passport, residential lease, employer verification or reference from a colleague. This could have been done when initially reserving the vehicle as well as taking license photos. Will be a great process if it ever gets sufficiently streamlined.

David E. 
Rating:
5.0

Thanks awesome!

ANN Q. 
Rating:
5.0

Hi everyone was very polite,professional,

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Alexandra L. 
Rating:
5.0

Customer did not leave a comment.

Edwin J. 
Rating:
5.0

Customer did not leave a comment.

boris M. 
Rating:
5.0

Customer did not leave a comment.

Susan D. 
Rating:
5.0

Customer did not leave a comment.

Edward K. 
Rating:
4.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Sharon J. 
Rating:
5.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

I have rented from U-Haul for about 50 years. This is the best location in all respects: service, equipment, parking, and supplies.

Jeffrey T. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

The staff at this location was super friendly and helpful, A++ to the staff!! The location is easy to get to, the online registration was easy, and even though I didnt use it, the after hours drop off was a plus.

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
4.0

Customer did not leave a comment.

Baynham M. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
4.0

Customer did not leave a comment.

Moon C. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

I didn't even have to go inside he met me at the truck, that was awesome!

Allis L. 
No reviews have been submitted for this location.

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