Customer Reviews for U-Haul Moving & Storage of Kingsessing

Everything went well as expected

The front windows was so dirty and it was from the inside of the van. I could barely see out of the window. I tried using the windshield wipers but again the stains on the front windshield came from the inside.

customer service was great

My truck was not very clean at all. But Laniya at the Uhaul on woodland ave was very very polite and accommodating. She repeatedly apologized and cleaned the truck out herself. I was grateful for her. And appreciated her. Thanks

I scheduled my pick up at the Havertown Store which was only 1 mile away from where I was picking up the items to be moved. I arrived and was told I had to go across town to 57th and Woodland. The representative was rude. I explained that I lived blocks away from the 48th Street location and would have ordered there if I knew the Havertown Office did not have a truck for me. The distant threw my move off and as it required a 40 minute ride each way to pick up the truck. Arrived at Woodland Ave, representative was very pleasant. However, the truck was parked in the rear of the building and I had to walk back there with past several rat trap boxes. The truck was parked so close to the wall that I couldn't open the driver's side door. In addition, there was a pile of trash including empty chip bags and food wrappers and I was certain something would craw out of the pile. The truck needed to be retired. The engine rattled and it rides worse then what I image a semi truck tossing us around along the way. It was a horrible experience. Because of the additional time to pick up the truck we missed the storage facility was closed and when to pay the movers to work on Sunday to complete our job. I've rented Uhaul numerous times and have never had such a terrible experience. Allison H

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

The trap door was broken in the back of the truck when I called it in the rep put it in the system when I returned the truck I asked about it because me and my movers almost fell many times over the broken door and I was told well you didn't report it to me so he cant do anything about and where is my final recipe

Customer service

JAMIEL OR JAMIL OR JAMEEL was the customer service rep that helped me. HE IS FANTASTIC. he was so professional and patient. Definitely added value to my visit.

If I got 3/4 gas in your rental truck and, I return your rental truck an I placed more than 3/4 gas then U-haul should refund me the extra gas I put in your truck.

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

I would like to commend Ms. Cynthia Houston for her excellent customer service. She assisted me with great care and provided extremely professional service. Ms. Houston was such a blessing to me and a great asset to U-Haul Moving & Storage of Kingsessing Team at 5744 Woodland Avenue, Phila, PA.

Just keep doing what you do. Keep doing your best and working on being better. The women that worked the front desk were very professional, courteous, and polite. Even when some difficult people came in for service. They handled me and everyone else very well. I did tell them that while I was there. Thanking them for good service. That's very hard to come by nowadays. Thanks U- Haul for everything. See you soon for another rental.❤🙏😊

the manager and staff were great to me. thxs, again. u-haul rocks.

Keep up the great

They need to have someone in the building at all times. I have walked in to that building and waited 10 to 20 minutes before some even got to me. Also they need someone who can answer the phone and not keep you on the phone for over 10 minutes. The customer service at both locations sucks!!!!!

Your associate was very polite

Too many scary people/loiters outside the building screaming at me and my roommates. Probably should make sure people are trying to sell things in your parking lot. Probably should pick a better location. I won't be returning to this one. As for the uhaul itself the windshield was super dirty could barely see out of it.

Your representative that waited on me was excellent courteous respectful I will go back to her any day the service was fantastic thank you

I reserved a truck. It wasnt there. I went to another location to where I was directed by someone from uhaul to pickup a truck. It wasnt there either. This caused me to be super late and to pay uber feed of 75$ for transporting me around town to difffernt uhaul locations. Not to mention the super unfriendly and unprofessional staff on site

Just need a lil more speed other than all is well.

The site is nice. The customer service is awful. The vehicles maintenance was terrible.

Just thank you

N/a

It is a very nice and clean space. A little under staffed.

Keep doing what your doing

The extra charges that I got was very unacceptable.

Be sincere with your charges...your company is stealing by tricks.

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

Customer service stinks cashier stayed on her phone the whole time she was assisting me guy who claim to be the manager hung up on me because he didn't like my attitude and I had an attitude because they clean they couldn't find the truck when I dropped it off that's what I didn't give me my refund I had the truck for less than 45 minutes to move some mattresses I dropped it off the same day I had an active reservation for 26 hours before they close my reservation out they tried to charge me for more time that I didn't have the truck because they clean we couldn't fI don't it This location sucks it needs to be shut down or re-managed

I can recommend this u-haul facility to anyone! Clean and good staff

Everyone was real friendly and really helpful there they did a great job

The woodland Ave. experience was excallant. But the experience we had with the Darby location was very bad. With the Darby, Pa experience we made reservations,paid online for the vane. When we went to pick it up. the place was close. We waited a half hour and no one showed up. So we went home we found the location on Woodland Ave.

Make returning the truck easier

It may have been my own confusion, but I did see it with other customers coming back and asking questions after check in , but before they leave with the truck. The text message link didn't go through the first time, and how to find the truck wasn't convenient either.

It was great my only complaint is being over charged.

This location was fine, there isn't anything that I can say to improve it.

Change your miles Chargers

Greetings universe I'm not good in Remembering people's names but this location help me out and the time of need and that is a very good thing for me I know we all go through things at times when we need someone and no one is there but this particular location these two young ladies at the time of me renting that U-Haul gave me clarity security and worry less I want to thank them I feel bad that I don't know the name but I can identify them when seen again the reason why I say all these good things is because at the time I had to go to 4 different locations and due to the fact that I had to go five miles out my way that means that I had to pay 10 miles more than what I normally would had paid so on that note it was worth the chance to meet these two ladies and again I'm not a shame but I do feel bad that I cannot remember these young ladies names and the area was nice and clean and when I say clean it smelled clean it look clean they took their time and they helped me out computers can be failures at times and I had re-registered on my computer and when it popped up the computer had charged me more than what the average price again these ladies were aware of these things and they took full action and they helped me out so U-Haul it was September 3rd 2020 approximately 6:30 p.m. if you can find out who was on that time of work you guys got to give him a pay extra pay or bonuses holiday because at this time of life a lot of people are not coming together for a lot of people are not being aware of helping each other I don't know these young ladies or these young ladies of Somebody's Daughter somebody's cousin somebody's Aunt somebody's mom and they help me out because I'm Somebody's Daughter somebody's Aunt somebody's mom and a grandma yes I said Grandma thank U U-Haul for helping me at the time of need

There was no one inside at the customer service desk when I entered. I waited for 5 minutes before someone came in.

The box had moisture on one side and on the floor. Movers had wrapped plastic around the sofa. Othewise would have been a disaster.

Great staff at this location!

Sometimes the employees hesitate to take the next customer. Customers are trying to get in nd out. There will be 2 customers in line...two associates with nobody in front of them, yet the customers are left waiting. Its as if one associate is waiting for the other associate to call on the next customer first.

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

the manager and workers are very professional and nice.

Let customers know the mileage rate difference upfront for the week vs weekend.

U-Haul need to be on the same page at all location I was told by Whitman plaza that I could leave the truck there being as though my belonging is stored there however that was not the case I was called early in the morning to go get the truck and charged for gas

The woman behind the counter was ignorant and rude. She gave our truck to someone else then proceeded to get visibly angry when she asked that customer to return it, stating the manager said they had to. When the customer refused, now my appointment time changed from 10 am to 1 pm then in a matter of minutes to 5 pm. Very unprofessional! Our truck, when we finally got it had screws in the tires so we were unable to move everything in one trip causing us to have to rent again.

Cargo van smelled like human shit windows were down we I got in the van and it was fly completely inside

People that really care about their jobs. Horrible customer service

To improve for the next you can have more workeres for all the customers that come in on Sunday morning. It seems to be the bissiest.

The business needs much better people skills, management and common sense. The rear sliding door is always locked day and night. I paid to have 24 hour access and the money had to be refunded because the Woodland location doesn't support it. Just needs less lazy and more proactive.

Better customer service!!! The worst customer service I have ever experience. Two people were not wearing a mask, one had a mask below her nose One female was talking on her phone worst customer service ever.

Better customer service!!! Absolutely the worst customer service I ever experience

The worse ever

Roland at this location was SUPER helpful and just made our worries on getting a vehicle, after our reservation fell through at other locations, worry free and we are grateful for his help.

They need more employees at this location , customer service there is horrible .

N/A

Very professional staff.

They called next day to ask if we returned the trailers only rented for six hours. Same day rental they were open at pickup and drop off.

Extremely easy the prices that is givin should be honored i went threw a horrible experience and I paid more that what was told to me and didn't even rent the tow dolly cause couldn't afford it

They were very helpful

Make sure mileage is recordef accurately

Because I left my Phone In the uhaul and went back to get it and was told it wasn't there when I know 100 percent I left my phone in the truck I just had it in my hand I walked to my car then walked backed tot he uhaul after it was cleaned and it was gone

Lengthy pickup wait even with pre-paying.

I don't know, but my experience was great.

I set up for my truck to be guaranteed ready by 8:00am I didn't get a truck in working good condition until 9:00am. When I ask the lady about the $50 refund because the truck wasn't ready she said it wasn't her fault a truck wasn't ready.

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

Yes sure would

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

My entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I’d be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.

I believe that I was intentionally over charged and I would like this resolved ASAP

Thank you for the service

Staff was very friendly, and very helpful

I called last week and is waiting for a return call FROM Management

The facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.

The manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer

I forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars

The rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.

Uhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.

I have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly

Every thing was ok

Okay

Rashad did a great job. Above and beyond. Jazz as well.

Thank you for being there

Excellent

The lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean

Very easy to store my belongings for several months. Move in and move out was very smooth

Great service, no issues.

Very friendly; clean; easy access

The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

She very respect people

I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.

The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.

Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.

Wouldn’t recommend!

Polite & Professional

GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.

facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.

GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,

Very Professional ood work

Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.

Laneesha is a fantastic GM really interested in customer support!

The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...

I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.

Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time

i do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS

This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Thanks!

Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.

They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to

Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Service was quick and questions were answered very quickly. The location seems well maintained and clean.

Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.

Thank you

Great!

Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.

Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn’t have a need to rent a vehicle so I can’t comment on that.

Very professional, the workers were very helpful & satisfied all my needs.

Very good service I wouldn’t change a thing

Another great customer service experience for me with U-Haul...

It took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.