Customer Reviews for U-Haul Moving & Storage of Kingsessing

Rating:

5.0

The stuff was great from start to finish!

Rating:

5.0

You guys are doing a great job I love your customer service so thank you the company U-Haul

Rating:

1.0

Staff was extremely unprofessional and unorganized. For the volume of customers it was poorly staffed as well. The truck was dirty, smelly, and had broken glass in the cabin which we had to clean ourselves.

Rating:

2.0

The wait to get the truck took a very long time and I had reserved a truck prior to coming in and was a half an hour early. I was not made aware that the mileage rates had gone up and was slapped with a bill that was extremely high. There are other companies that offer moving services and I will be checking in to those for my final move.

Rating:

4.0

Everything went well just the wait in line was annoying. One customer was having a issue and fter the long wait she left without her issue being resolved. Everyone was getting inpatient. It was only one worker there at the time . Finally he call for help.People time is important

Rating:

3.0

The vehicles are not being checked over or cleaned after a drop off or before pick ups. The trucks steering wheel was so sticky. It looked like someone shook a soda and opened it inside the truck and no one cleaned it. The truck outside was just as dirty. The actual employees that I dealt with were actually really nice and courteous and professional, because of that I would recommend this location. Probably in for a dirty vehicle but great service at least with me.

Rating:

5.0

Newer truck…

Rating:

5.0

Most uhauls are terrible with bad service. Even when the facility is nice and clean the service is awful. THIS uhaul, is always VERY clean and the staff always helpful. Everytime I call or go to the location the people there are pleasant, helpful and go the extra mile. There is always enough staff. I love their rapport together (at least what I can tell from their chit chat). Their talking to each other has never taken away from how attentive they are. While some may be a bit put off by the neighborhood, it isn’t fancy, I would happily recommend this location everytime. You hired good people here. Storage areas are notorious for bad service. But this location is not one of them. I rented my unit from June 2020 to august 2022. No complaints.

Rating:

5.0

Both women I worked with at this location were professional, friendly, and helpful.

Rating:

5.0

My customer service person was very good at his job his name is was Sadiqe a very knowledgeable person— keep him

Rating:

5.0

Check air pressure in all tires

Rating:

5.0

Rebecca at the 57th and Woodland Avenue location I was amazing! Her customer service was superb. She went above and beyond to get our you boxes ready. 100 Stars to her!

Rating:

5.0

Update computer systems because they slowed down the process.

Rating:

3.0

I had quarter tank gas extra and asked to return my amount back for what i had paid for gas. But they refuse. This is not good way to treat customer like this.

Rating:

1.0

Customer service was terrible. There was multiple employees eating at the counter chatting while customers waited. I had requested a furniture and utility dolly and was told the day off that they had none.

Rating:

1.0

Unprofessional

Rating:

5.0

The people that work there especially the owner/operator could have an idea of how to explain the charges for you besides just plugging them in and showing you the smart phone saying this is what the computer search for this is what the app said. Communication is very poor the equipment and the use was great but the return was dramatically uncalled for! I literally got an argument with the GM one oh she had to do was just give me a simple explanation because as a person who does not use U-Haul every day or every month or every year for this case sometimes we just need a little explanation I'm human don't shove a phone in my face and then get an attitude and I don't understand, I thought upside to being able to deal with life people is that they could give you help instead of just dealing with a computer or an app if that was the case I could've did it from the comfort of my own home instead of walking into a store

Rating:

5.0

!

Rating:

1.0

I did not rent for a whole day and I was charged for 24 hours and I only had it for 3 hours.

Rating:

5.0

This location is very respectful and gives your full help on what you need. The staff there helps and makes your time getting the rent easy and fast.

Rating:

1.0

There was a nail inside of the tire upon entering the vehicle that also had no ac in 100 degree weather. There was no one to inform until we get in the car and let the agent know. There were no other vehicles so it was either chance it with the insurance or not be able to move equipment. If there is no air it shouldn't even be allowed to rent especially in 100 degree weather. Horrible experience. I'm definitely informing corporate

Rating:

2.0

I tried to call 4-5 times once I got to my destination for the truck only to realize the side door would not open to let them k is. I was Putin hold each time and no one got back to me each time longer than 10 mins. The van was dirty and not on the quarter tank it said either. I'm very disappointed.

Rating:

3.0

The passenger-side mirror came loose as soon as I hit a bump and flopped around for the duration of our trip. It was very dangerous and overall a terrible experience.

Rating:

3.0

They were nice. Not their fault

Rating:

3.0

The 2 morning agents were very polite and helpful, the evening 2 were so-so

Rating:

1.0

Wow, this place is terribly run. Roadside assistance called them the day before to see if they could repair a dangerously loose mirror on a truck I had picked up in South Philly- I was picking up a trailer so it made sense to just have them fix it the next day if they could. UHAUL Roadside assistance called, made me an appointment for 9AM and when I got there I sat in line for an hour just for them to tell me the guy who fixes things wasn't in that day so I was out of luck. What an absolute waste of my time. Don't get your uhaul from here.

Rating:

5.0

Keep up your standard and workers to be more friendly and respectful when attending to customers.

Rating:

4.0

Store clean and employees polite, Small trailer did not come with a standard electric plug- I had to buy one. I think when you rent something it should be " Ready to go". I have a GMC Yukon with a factory connecter- millions of them on the road.Yard man was new , yet very polite and courteous.

Rating:

5.0

Hire more employees to help out

Rating:

1.0

Teach your employees how to properly hook up a trailer. The employee at the location hooked up the trailer to my truck, sent me on my way and the trailer came unhitched 2 blocks after I left.

Rating:

2.0

The staff was unprofessional

Rating:

5.0

staff were really nice and helpful.

Rating:

2.0

Clean vehicle, make sure vehicle is chk in when returned in the presence of customer. Customer should not have to remove items from around vehicle before driving.

Rating:

3.0

One of the employees was rude and almost over charged me

Rating:

5.0

The staff are great

Rating:

5.0

Originally I was suppose to drop off the truck at 5737 Elmwood Avenue but when I arrived they refused the truck and sent me to 5744 Woodland Avenue. Employees at 5744 were excellent but informed me that I needed to call UHAUL to change the drop off place in the system. I had a train I needed to catch so because the wait time on the phone was over 30 minutes I had to leave and leave the truck without paperwork. When I arrived in NYC I tried calling but was unable to reach someone I had to wait until 7am the next morning to get this change made. This process makes no sense and the fact that the other location can refuse a truck makes no sense. You need to do better. I paid my money I should be treated better by both the NYC and 5737 locations. Thanks to the crew at 5744 Woodland Avenue for treating me like a paying customer. I would never recommend UHAUL to anyone.

Rating:

3.0

Cost too expensive

Rating:

5.0

Very good service

Rating:

1.0

The young wasn't there for 30 mins and did not want to seem to be bothered. I also think I was up charged for my final bill.

Rating:

1.0

I'm missing several items from my storage

Rating:

4.0

Give a credit towards next rental or reinbursement for miles not used!

Rating:

3.0

Make sure everything is working properly

Rating:

2.0

Fill up the gas, among a lot of other things

Rating:

4.0

Convenient location, prices are affordable!

Rating:

5.0

Keep Giving Service With A 😃

Rating:

2.0

In my rental, there was a “tire monitoring system” light on when I first got in. Both sun visors are broken and the wheel locks constantly. The AC turned on and off without any clue to why and Uhaul tried to charge me two gas fees despite me filling up the gas to the appropriate level. Terrible experience.

Rating:

3.0

I reserved a 15' from this location. When I arrived, there were no 15' available. Only a 10'. I went to the other side of town to this location because I wanted the 15'. Is this the Uhaul system fault or the location fault?

Rating:

1.0

I was very unhappy with the service I received today. I did everything online from the truck, storage unit and movers and still had problems when I arrived at the location. First, I was told there was no truck available for me. Second, I was told there was no storage unit reservation for me and that I should have checked in online. Very misleading because I was not directed to do that when I reserved the unit online. Third, I brought the truck back before my return time, went to my unit to see another lock on it which was the wrong size storage and a worker scanned it and said it was occupied. My movers, that I paid for a set time and service, took my items to the storage I was given and had to be told to wait until it got figured out. I was given another unit and asked to pay again when my first month was supposed to be free. My movers had to take the stuff from the first OCCUPIED unit to the second unit I was given which caused me to go over the allotted time and EXTRA service they had to provide. I was not happy with my experience which caused me extra time, money and frustration. Something needs to be done and staff needs to be trained properly and more knowledgeable. FYI: Truck said that it needed an oil change. My name is Francesca and my number is 484-553-6325

Rating:

3.0

sometimes i put a truck on hold and when i get there it is not available

Rating:

5.0

The experience was great, had no problems

Rating:

2.0

Service was slow and the staff was trying to attend to multiple people at one time, which was frustrating

Rating:

5.0

Thanks for everything I really appreciate you taking care of the storage. Be safe

Rating:

4.0

The ac wasn't working, the turning was a little to turn but good equipment

Rating:

5.0

This location is very professional and neat , clean.

Rating:

4.0

The mice/rat droppings in my belongings was a bit much.

Rating:

5.0

So far so great

Rating:

2.0

The manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it’s very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.

Rating:

5.0

they were great love how they handle things..👍🏾

Rating:

1.0

The customer service was poor

Rating:

2.0

My customers were ate up by mice.

Rating:

5.0

She was nice

Rating:

4.0

I would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!

Rating:

5.0

I was very satisfied, even though that day was bad..

Rating:

3.0

Staff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly

Rating:

3.0

First time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.

Rating:

5.0

Greatly appreciated the service

Rating:

1.0

Management are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.

Rating:

5.0

None I answered all thee above.

Rating:

1.0

I have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.

Rating:

3.0

The price changes way to much other than that it was good

Rating:

1.0

I will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.

Rating:

1.0

This is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don’t understand how they charge so much and won’t call you back

Rating:

5.0

Excellent fast affordable service customer service friendly and respectful. All help supportive

Rating:

3.0

I was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.

Rating:

5.0

Very very pleased with their hospitality and their service

Rating:

3.0

For the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit

Rating:

5.0

Great staff at U-Haul

Rating:

5.0

Love the customer service

Rating:

1.0

Got there and it was a lock on the unit. It was someone else’s.

Rating:

5.0

Great staff very clean

Rating:

3.0

Male staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.

Rating:

3.0

Move-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn’t pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.

Rating:

5.0

Doing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾

Rating:

5.0

Thank you for allowing me to use you'll facility

Rating:

5.0

The young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.

Rating:

3.0

My unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.

Rating:

3.0

Staff extremely rude and ghetto. Would never give my business to this location.

Rating:

3.0

The location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.

Rating:

5.0

Staff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!

Rating:

5.0

The person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.

Rating:

3.0

The staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn’t take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn’t get because you’re at 95% capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it’s tough times and it just makes it harder on me and my Famil