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JEROME BCustomer Reviews for U-Haul Moving & Storage of Kingsessing
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived I couldn’t find any staff members on site for about 15 minutes. When I did, they said they couldn’t rent me the trailer because their “system was down.” They did check for me and then said it was back to running. So they were finally able to get me the trailer. When I returned the trailer, someone came up quickly and helped disconnect the trailer from my car.
JENNA WThe attention is so good the person I met on the desk very polite.
Matarouce CRenting process is too slow
Vincent JAt return I had the gas filled to 1/4 as outlined in the contract, but I was charged for 1/8th of a tank of gas
HAZEL SI love this facility
JESSE W | Overall ExperienceThe staff wasn’t the friendliest but I did get a guy to help me get the truck who was ok. When I arrived they stood around and talked instead of helping. Me and a few others waited a while
Terrical BCustomer services was popping
adrian gBe helpful and friendly
DAREN SI rent for about four day and sometimes was wrong with the van first it was an old van but driving was okay. Then time next the back door alarm keeps going off saying the is not closed. But it drives well.
KIMBERLY Dn/a
Tariq U | Overall ExperienceIt would be nice for someone to meet you outside when you show up to return the vehicle. Once they came out, the guy was very nice.
Craig CThe staff was wonderful
TIA S | First ImpressionsGreat service
Sibyl J | Overall ExperienceI’ve never had a pest problem. I just moved into my new place and roaches came out of my boxes
Briajanye G | Overall ExperienceWhen I got the U-Haul it was only at a quarter tank but required to have a half tank or I would be charged a fee
JONATHAN PThey took care of every concern I had. I left there secure about my decision.
ALISHA S | First Impressions4/5/25 I rented a uhaul truck on 3/30/25 at 2pm I returned the uhaul truck on 3/31 around noon time. I used 6 miles (guessed 25) I filled $5. Gas into fuel tank UHAUL ISSUE-Truck not processed back IN. I WAS TOLD OVER THE PHONE by Quincy. My Truck was never processed back into the uhaul inventory. -My UHAUL was not recorded as RETURNED to the parking lot. Once I called the uhaul business about the low gas. I was charged on 4/2/25 by this Uhaul in Kingsessing Philadelphia PA. As having the truck for 2 to 3 days they couldn’t locate their BRAND NEW Uhaul Truck I used 3/30 for 1 day. Returned the next day 3/31. I physically went up to the uhaul business. I put in and left a REFUND inquiry TO THE MANAGER . And thru the customer service team on April 2nd. Karen Riggins 912 432-9454 ptk21418@gmail.com Philadelphia PA
KAREN RI fell in love with this establishment v clean and convenient for me
JESSE W | First ImpressionsCost to much for your units every where else much cheaper please go down on your units you are to lose your costumers 4 2,25
MARSELINO C | Overall ExperienceStaff was helpful, professional.
Isom J | First ImpressionsI showed up to pick up my rental truck, blankets, and dolly to learn that the location was completely out of blankets and dollies. The rep was completely unapologetic - it wasn’t his problem. Since I was moving and requires those items, I had to go to two other U-Haul locations to track them down. Your system for tracking those things is completely fucked.
BRANDON EAlthough My vehicle was neat, clean and everything was in good condition the tire pressure sensor was on. My only concern regarding the location was the area. High and aggressive traffic trying to get into and out of the lot also the location felt very unsafe.
DeLina WLorenzo is a great representative for your company. A valuable asset. I appreciate it. Service very precise and detailed. Thank you. I will rate him a 10
Sibyl J | First ImpressionsThe most important part was missing not all your staff but one particular gentleman I used your place three times and he's been rude each three times and I do believe he's the manager maybe a little bit more training on how to treat customers would be
renee o | Overall ExperienceThank you
PATRICIA KThe 2 male employees were friendly and helpful with information.
PAMELA JGood worker
Abreham kN/A
KADIATU MKeep giving business with a smile 😃
Lewis GGreat customer service
Sibyl JWhen I placed my order over the phone, I asked for an open bed truck and motorcycle trailer. When I picked up the truck and trailer, all they had were the standard enclosed moving trucks. I needed the open bed truck but I was told after confirming and paying that they don’t carry those at that location. I asked to be compensated in some way because the truck they gave me would get terrible gas mileage and would probably cost more per mile to operate. I was told no because I had already confirmed my order. I spent $470 just to tow a motorcycle from New Brunswick. I probably could have just bought and attached a tow hitch to my car and my own trailer for that much money.
Michael FBad experience, I had to travel to 3 different locations just get a U-haul truck. Won't be using that rental company (U-haul) on the future
Gilbert EKEEP GIVING SERVICE WITH A SMILE
Lewis GI was billed extra 280$ for me trailer rental. Because the person who work at the desk didn’t put my info right. I needed it for a different drop off location. Worst service ever. Didn’t even helpe hook up the trailer.
Kevin VWhen I tried to close the loading door, it was sticking and caused me to fall off the bumper and bang my knees so hard that I couldn't walk. I crawled into the truck and drove it home the night security guard in my building borrowed a neighbor's wheelchair and took me up to my apt. I soaked my knees in hot water to get some of the swelling out, my left knee was 3 to 4 times its size after soaking my knees for several hours, I was able to walk a little using my cane, so at that time I took the truck back and told them what happened. they were not concerned at all and dared to overcharge me for the rental I am seriously considering seeing them
Gabriel AFast ,polite,and very friendly.
DAVID WMore specific information about drop off would be helpful
Rose MVery attentive staff. I recommend it.
DIEGO AThe person who checked me out was super rude! He had an attitude when I told him that I was looking for someone saying that he was the only person there…. And then when I thought he was helping he called home I believe to talk to his children and whoever else for like 60-90 seconds before finally helping me and then when he was ready he called me like I was stupid because I didn’t know that he was talking to me I thought that he was still on the phone. It was bad. And I initially came to do a mobile check in but that didn’t work because did the location of the building….. and then when I get in the truck I check the mileage and its a little under 1/4 so I made sure to state that and the outside was dirty as hell when I was driving I could barely see at points because the truck was very dirty on the outside and the windshield wiper fluid was not working and then when I finally got it to work it squirted out in the wrong direction, not at the window….. I drove about 3 minutes from the U-Haul location and the gas gauge dropped drastically….. I put gas in the car on my way back and I was still charged for fueling…. I called about it and was told I was already refunded and that the charge was caught by someone and reversed… although instead of my original $55 I still paid 102 for fuelage when it was supposed to be $54….. and have not received my refund… so that’s a total of $157….. guess I’m going to try calling again…. Wish me luck.🤞🏾
KIARA KBetter customer service. U-Haul Rep that assisted me was very rude and nasty just because I was asking questions.
ELIZABETH SThe gentleman that helped me with everything was very nice and answered all the questions I had to ask.
Larry G | First ImpressionsNothing
GEORGE BGot to check them transmissions act like it's slipping
ANTWUAN MThe truck was on empty when I got it. None of the equipment I ordered was there. However, the employee working there was lovely
Mallory GGood morning, the guys here are awesome. I came in, quick service, let me e the sizes of the trucks, let me park my car until I returned the truck. I mean I had bad experiences with U-Haul but not this location. Great job to the Woodland staff.
JULIAN SQuick walk up service! The exact vehicle I needed was available, clean with gas! Clear instructions were provided for drop off and I was processed out quickly without having to wait days.
NICOLE SEmployees were helpful and knowledgeable. Very satisfied.
LASHYMA SThank you Frank & Team Members!!!
STEPHANIE B | Overall ExperienceThe best customer service! I could not ask for a better experience- thanks so much for everything!
MELISSA BWhen I pick up the truck I was renting from U Haul I Can’t remember his name but it was Saturday January 18,2025 around 9:-9:30 58th and Woodland Avenue He was not scheduled to work that day but he was very professional courteous, thank you
RHONDA JI love this location they are very professional 👏 👌 very helpful I use this location every time thank you so much ❤️ 😊
HOWARD SKeep giving business with a smile 😊
LEWIS GThe people I came encounter with at the store and over the phone were fine perfect it was just the vehicle had a tire sensor light on before I rented it he told me it was fine it was just a broken sensor then after driving it for a day the key fob starts flashing low battery on the dashboard. So for the four days I had it I just kept getting alerts every day about a tire sensor or key fob, got me where I needed to go just was worried about that tire center all the time it went off. The workers there they were great when I picked it upon the 1st it was only one guy running around to I think it was three four different people there and he had a limp to his walk but he was moving and getting things done and also the lady I spoke to on the phone on the morning of January the 6th after bringing it back about the charges to the card she was great too even though I called there upset she went through everything and explained it to me and she made it all better so thanks to whoever that was
ERIC PThis was my first time using your storage facility, and I was very impressed with your efficient and customer-focused service! Keep up the good work!
Noreen D | Overall ExperienceIf I ever needed storage again I would always use U-Haul you guys really help people to save their items especially when times get hard and they're not able to make payments the settlement pay and vacate is awesome keep doing what you're doing because you guys are the best the other storage units that I have dealt with compares nothing to you all thank you so much
VICTORIA R | Overall ExperienceThe sales person was very helpful and respectful
SAEED WReserved equipment online when I arrive nothing was available. The reservation was made in advance. No one called to say there was none at that location and or offered any assistance. The app is bogus
NORA JThe app was recently updated but is still buggy. It keeps crashing on me & I had get a vehicle at the cashier instead of reserving online. I needed to reserve a day before but after the location’s business hours & this caused me to lost a couple hours.
SHAWN SGreat Service the guys here are Great!
JAMAR MThey were the best. I will recommend you guys. To everyone I know, thank you. Appreciate you keep up the good work.
lisa w | Overall ExperienceCustomer service was great! Associates were professional and Knowledgeable. Thank you very much
LATANDRA SIts not fair that your rental time starts when you leave the counter but then you have to take pictures of the vehicle which can take about 15 mins to complete. This should be done as part of the check out process.
ALLEN HI had a smooth and easy experience! Staff was very friendly, helpful, and patient with my questions. The vehicle I reserved was clean, ready, and waiting for me. I was very pleased, and based on this experience, would use U Haul again!
ERIN MThe General Manager Naquise was very helpful with the truck rental and in correcting my information for the storage rental. However, the young lady that I spoke to over the phone may not be the best person to answer your calls when trying to assist someone. She barely listened to my issue trying to rush me off the phone and placed me on hold for 23 mins before hanging up the line. When I called back, she started raising her voice about what she needed to do when I was trying to give her additional information that would help her in her search for my account. Fortunately, the next time she put me on hold Naquise answered and resolved my issue. Having been in the customer service industry myself for many years, customer service training may need to be implemented there before having your staff answer calls for the public. Since your calls are recorded, you can listen for yourself. The calls took place on 11/27/24 @ 11:53 am and 12:20 pm
Nicole D | First ImpressionsThe gentleman who was in U-Haul was the best I ever dealt with in my 79yrs.of living, if we had more men like them this would be a better world. Thank you for hiring them ❤️
Barbara F | First ImpressionsMoving carts not always available for use. Floors need to be cleaned more often
Monique J | Overall ExperienceThe customer service rep by the Frank is an exceptional man , uhaul should be proud to have a staff like him. He talked to me in a respectful and humble manner . He always encourage the customers to always come back .
Sheku C | Overall ExperienceToo overpriced
Latitia T | Overall ExperienceThe site manager Marquis for this location was very helpful and understanding. As well as one particular associate (sorry I cannot remember his name. He helped me tremendously. I would %100 recommend this facility for anyone that is looking. Thank you guys.
tiffany e | Overall ExperienceCommunication was AWFUL. My lock was changed and I didn't know it. Someone want in the unit and opened some boxes, suitcase, and a videotape cabinet.
Carla W | Overall ExperienceNo comment
marselino c | Overall ExperienceGreat clean and convenient facility with best staff. Helpful and courteous.
CHAUDRY M | Overall ExperienceStaff was extremely helpful and attentive to my needs
Francine N | Overall ExperienceI reserve a unit thru the uhaul app and was told i had until 10pm to check in. When I got there I was told there was no available units until the following day, when I got there the next day the lady at the front desk walks me to my unit which had someone stuff already in it, so I got switched to another unit that was locked .so I had to clean out a 3rd unit that wasnt mine (very unsanitary) because that's all they had . Prior to me still having to unload my own uhaul truck . Terrible experience & staff not organized
Wanita P | Overall ExperienceEveryone was kind and helpful. They were flexible in catering to my storage needs.
ANNA L | First ImpressionsWhen we moved in the place smelled terrible. The price increase was dramatic also the amount of calls if your late is insane. To charge me a trash fee when I didn't even go to the facility was insane that happened for 2 months.
Camille F | Overall ExperienceThere was only one employee working the front desk at the time I was checking in and he was multitasking like a pro to handle all of the customers’ needs!!!
Marian B | First ImpressionsTransaction went smooth , easy , and pretty fast !
DANIELLE J | First ImpressionsAs a first-time customer, I was impressed by the overall efficient customer service and the clean facility. Keep up the good work!
Noreen D | First ImpressionsThe Guy That Helped Me Was Beyond Helpful He’s A 10 Outta 10 Attitude Was Positive Witnessed Him Go Above && Beyond To Help As Many People As He Could I Wish I Knew His Name To Mention It But He’s A Caramel Man With A Pretty Eye Color It Was Around 2:45-2:54 Hopefully Y’all Can Give Him The Proper Acknowledgment He Was A Great Help
Deshaique J | First ImpressionsGreat service provided by the gentlemen during the process. It was very busy and they did provide excellent service with a smile. It seems one was still in training but he had a great attitude. I would suggest to finish with one customer as opposed to trying to manage multiple customers at one time.
Asmaro G | First ImpressionsDid not check out truck, though keys were returned. Returned truck on 7/2/2024 at 9:45 AM with staff, not checked in causing late return as stated to customer service representative.
Kevin L | First ImpressionsThe general manager was very helpful. He was kind, quick, and efficient. He made the process very smooth.
KNAQEIRAH J | First ImpressionsMy experience with U-Haul was over and above. Thank you for your service.
Delores W | Overall ExperienceThey never pick up the phone. When I could finally did get through I’d be put hold for long amounts of time.
Diamond C | Overall ExperienceGreat staff. He was very helpful and informative. I believe my experience went smoothly due to the help of the staff
SHAUNTELL m | First ImpressionsThank you for your service.
JEROME W | Overall ExperienceI Actually, I've had a rental storage unit at your facility for at least the past 3 years. I'm not locked in on my phone. That's why I had to change an update. My email, but my experience has not been a good one. First off your staff has been rude to me several times 1 time I came at night and I have or had 24 hour storage access and I wasn't able to get in and the manager wasn't answering the phone. No one was helping me. I traveled a long way just to get into my rental. The people that are there I've. I have not been that helpful.I also have had a lot of my things damaged due Mouse infestation, I didn't know what to do I just threw my stuff out. I was gonna report it, but then I thought no one's gonna believe me. It's just gonna be another issue where no one really hairs. So I mean no one cared that I couldn't get into the store junior several times who's gonna care that my stuff got damaged even though I pay insurance? So I haven't had a good experience being at your facility.
Candice G | First ImpressionsFrank was a really big help respectful didn't rush me took his time helping me I will send more people to your U-Haul store Thank you again Frank keep up the good work.
Marselino C | Overall ExperienceStaff was excellent and helpful despite being the only one and there being several customers. General UHaul comment: Generally U-Haul has only 1 staff member there when I go in and there can be several customers waiting causing slow service which is no fault of the staff who are always working to the best of their abilities despite the understaffing
ANN H | First ImpressionsToo much to type but I will try to be brief. Please keep in mind most of my issues were with previous management so I'm not putting this on the current staff. -Reservation was lost and I was put in a "larger" unit that cost me more than what my price was quoted when I made my reservation. Mgt didn't respond or reply to my inquiry concerning this. I ended up paying about $30-40 more than my Reservation price. -Unable to access unit when I requested late access a few times. Mgt didn't respond to my inquiry concerning this either. -Recieved a rate increase less than 6mos into using storage facility. Mgt didn't respond to my inquiry concerning this either. Rate went up an additional $20 a month. -Rodents destroyed my mattress topper and I need help putting in a damage claim. Not sure what else was destroyed by rodents, I'm still going through my belongings. --Rodent droppings inside boxes and on top of furniture. --Birds were nesting in my belongings, I knocked over one of my baskets and a little blue egg fell out.
Nelle W | Overall ExperienceThe hallways need to be mopped down, but besides that I want to give the highest recommendation to one of the associates by the name of “Frank”. Frank is an excellent guy. He’s dedicated, hard working & very nice. He knows his job well & he goes above & beyond the call of duty to get the job done!
Monique J | First ImpressionsEveryone was professional and took their time to make sure each customer had a good experience
KIMBERLEE B | First ImpressionsEXCELLENTA ‼️💯😊
ROBERT S | Overall ExperienceThe storage was very good clean and well managed, It's just that my locker was kind of broke and it never got fixed.I couldn't lock it fully. But Other than that everything what's good.
Cynthia C | Overall ExperienceGreat experience.
KIRK E | First ImpressionsI didn’t like the price of the storage it was to high in price
TINA H | Overall ExperienceHad problems from beginning to end almost, I would never recommend this location
Latrice S | Overall ExperienceIn the middle of my move I was denied access to the large doors and told I had to move the rest of my stuff through a small door. We were unable to move the truck because we had already started unloading and the remaining stuff would have fallen over if we drove. The woman who locked the doors was very rude and had no concern for how inconvenient she was making the rest of our move. She said “ Well I’m leaving for the night” I was paying movers by the hour and it cost me more money to have my stuff moved in. I would never recommend this uhal. On the other hand the woman who helped me at the front desk was wonderful and fast.
MARGARET L | First ImpressionsEvery storage I was given was in use or up for auction so I’ll have to pay extra next month so I will be finding another storage company
DARRELLE P | First ImpressionsI did not close my account sent in new card number for December payment on the 4 or 5th of December upon request please check records again will go tomorrow morning in person Thank you Brenda Williams. 5942 BelMar Terr.Philadelphia
BRENDA W | Overall ExperiencePleasant customer service
Elizabeth L | First ImpressionsOur check in went left my things stayed in the truck all I had to buy a lock to put on the truck it was a mess
Lynette R | First ImpressionsThe only problem that I had was, that there wasn’t enough storage carts when I needed one. Also when unloading my things I seen dropping on my things and dead mouse in my boxes. But every time I went there I always seen someone cleaning. Just make sure that you secure your boxes.
wanda h | Overall ExperienceVery Helpful
CHARLES E | First ImpressionsGreat staff. Friendly and professional
Pendarvis W | Overall ExperienceJay was very helpful but knowledgeable his customer service was awesome because of his expertise made my search much more satisfying
CONSTANCE J | First ImpressionsI gave above Average and not Excellent because many times there were no carts available. Overall very impressed. Thank you for the service.
gwen i | Overall ExperienceI felt like i was going into a giant size closet at home.😝 thank you!
arcadia a | Overall ExperienceBeautiful staff
Patrice R | First ImpressionsGreat customer service and attended to my every need.
Ahmad B | Overall ExperienceGood Job! for it to be in the hood!
Buce H | First ImpressionsNo comments professional and courteous thank you
Margaret B | First ImpressionsJordan deserves a raise and the staff is excellent link q dique bob Gabe and Chuck
RICHARD D | Overall ExperienceManager Jordan(?) is super helpful and kind, would return for the service alone. Had some minor issues but they were all very quickly addressed and fixed.
Abigail M | Overall ExperienceStaff needs to no more about the auctions on the 28th
Marvin T | First ImpressionsGreat service and always polite and professional.
JERROLD B | First ImpressionsStaff was very friendly with good customer service 😎
Norman M | First ImpressionsKat was incredible!
BENJAMINDAVID M | First ImpressionsI will return next summer to use this rental facility. It's clean, the staff is wonderful, and storage rental and cancellation was fantastic.
YOLANDA A | Overall ExperienceI don't like the carts with railing I the middle...They are equipped for someone who is 5 ft tall....and the bathroom didn't have any soqp
nia h | Overall ExperienceThanks
Karl G | First ImpressionsThe facility needs extermination in a really bad way!!! Rodent droppings on my furniture and boxes and roaches in the halls and I even saw one in my unit. Not ok. The rodent bait box was empty and a little unnerving just thinking about the possibility of finding a dead rodent in my things. And it’s extremely hot in there on some days.
Tahira S | Overall ExperienceI would like extended hours before 7:00am
Pansy C | First ImpressionsJordan and Saadiq was amazing
Jazmine M | Overall ExperienceVery nice n friendly people.
ECILA J | First ImpressionsMy experience with distorage company has been the most trying and disgusting experience in my life. I was originally in a storage unit 1258 that mice and or rats destroyed my belongings. Then when I sent in a bunch of proof of what my things cost I was totally oh since you only have $1,000 worth of protection on your storage unit that's all you're entitled to. Even though in the contract you guys maintain that you have clean and safe storage units. Then we go pick up My things on Monday. Open up the storage unit and there's mice and or rat poop You do realize that rodent dropping can kill people right? Not only that I am gathering proof to show that you guys illegally enrolled me in auto payments even though every time you did I unenrolled myself. I called and spoke to someone at the unit who told me and guaranteed me that they would take off any cards that I have on file so that I would not get hit with any auto payments. But low and behold I have several emails telling me that my auto payment failed! Customer service at this U-Haul it's so disgustingly lackadaisical and non-existent it should be a self-serve U-Haul. I would rather drag my body across broken glass on hot pavement in the Arizona Sun on the hottest day of the year than ever use this U-Haul again. It will bring me satisfaction see if I can make a case against this U-Haul for poor mismanagement the uncla cleanliness and of course the mice or rat issue.
EBONY T | Overall ExperienceI do not appreciate you continually easing your rates for no good reasons.
BEVERLY G | Overall ExperienceThanks for everything.
Bonita J | Overall ExperienceOnly negative is I wasn’t given a swipe access card for my unit.
KALIPH B | Overall ExperienceGood good thanks
tacian c | First ImpressionsI like thank you so much Frank H. You are the best friend ❤️❤️ I love y'all
Briana B | First ImpressionsThis storage staff did an excellent job accommodating all of my needs and concerns. The management was very polite and accurate with his information and retrieving my fathers items was easy. I will definitely be using them in the future Thank you -satisfied customer
Edwin C | Overall ExperienceReally great customer service from the beginning to the end. Nice building, climate controlled and clean. There was a problem with mice droppings but still overall good experience at U-Haul storage. Thanks to management and customer reps.
Michelle R | Overall ExperienceThe manager was extremely rude, focused more on making money than customer service and addressing customer needs.
Vashti C | Overall ExperienceStaff attitudes were great they were polite great manners just not much help 🙄 due to circumstances out of their control
sharon s | Overall ExperienceMove out date was April 28th on a Friday the last Friday in April everyone was nice and very professional
Janet L | Overall ExperienceI believe the gentleman name was Corin. He was so attentive to everyone. Although he seemed to be the only one available at that time behind the desk he gave everyone their needed time as was very courteous. I was very pleased with the customer service.
YOLANDA A | First ImpressionsThe staff always were helpful both over the phone and in person. 10 out of 10 experience. Highly would recommend.
Syrus B | Overall ExperienceThe service was great
Vivian R | First ImpressionsThey To keep the parking area cleaned because there's a lot of nails and screws on The Ground on the premises that can Cause trucks to get flats And the customer's cars as well .
JONATHAN P | First ImpressionsMy stuff was wet damage I would never recommend nobody to yall
theresa m | Overall ExperienceGreat customer service 👏
Sheila W | First ImpressionsThe Staffs was very professional and most Definitely very very helpful Explained everything to you Mrs Geneva Parker
Geneva P | First ImpressionsThe new manager is on top of everything!!!!
VICTORIA R | First ImpressionsQuran was really helpful and patient.
TYLEAH D | First ImpressionsThere are two employees Tori & Jordan who help me though my hardest time. I couldn't thank them enough for their concern & kindness.
COHOWA E | Overall ExperienceTori in the office made sure to address and complete all of my concerns. It made an already stressful day much better. Very much appreciated.
Tahira S | First ImpressionsGreat!
katanga W | First ImpressionsVery nice employees especially “Siddiq”, I couldn’t navigate the map well enough to where my storage space was and he helped me a lot. Thanks UHaul for Great Customer Service. He is a great asset and hope he stays and get a raise.
Nadja B | First ImpressionsIt’s was a great experience for me. And I loved it
Ada K | First ImpressionsThe Manager and employees done everything with ease. They walked me through the process of renting the U-Haul and the Storage Facility. They were kind, understanding, and helpful. I never experience renting from a U-Haul company like Kingsessing before. Thank You Kingsessing U-Haul.
COHOWA E | First ImpressionsRat infested, had to throw away a lot of my belongings due to this infestation. Raised the rent to address the problem to no avail. The staff is extremely unprofessional.
Tomasine H | Overall ExperienceJordan the store manager ID amazing!! He truly went out his way to assist me with my u box rental! Thank you for your hospitality. Tori, the office assistant is also friendly and willing to help provide the best customer service care.
Gwen A | Overall ExperienceThe staff was kind, & helpful, to my needs considering the tragic experience I had going on. I had never experience people in a work place so concern of my feelings. Thank you for having such loyal employees.
COHOWA E | First ImpressionsThe truck I reserved was not available so the new manager Jordan did try helping with that problem. Then we found mouse droppings on my furniture and boxes. It was disgusting!!
Theresa K | Overall ExperienceI want to thank the office and staff for all they do helping
luz F | First ImpressionsExcellent customer service 👏🏿 👌 👍🏿 Thanks very much for your time and consideration.
Deborah G | First ImpressionsThe staff is very curtious, very informative &pleasant to work with,ddnt get the young lady tht first assisted me name, she was very helpful,Jordan the manager very very pleasant
Tanya W | First ImpressionsManager of the facility is fantastic! Keep up the good work
Gwen A | First ImpressionsGreat!!!!!!!!!!! customer service.
gweh n | First ImpressionsStaff knowledgeable and courteous Great at assisting and problem solving issues immediately
parline s | First ImpressionsWe’ll maintained facilities.
Michael F | Overall ExperienceYa'll have some good staff at the Woodland Ave location. Very helpful with moving out and getting a truck. This is my fave location now.
Morris B | Overall ExperienceThe team did a great job with helping me
shereef s | Overall ExperienceWhere do I begin. When I first moved in I asked for my payments to be paid around the second week in each month. However they ignored my request. Next when we went to our storage they removed a lock in which they replaced with the correct lock because during time of move in they were out of stock. Once replaced they gave us the wrong key back so we couldn’t get in our storage. They tried to charge me another month in which I was coming to remove my items out of the storage unit however, I could not being so I did not have the correct key to do so the manager stated that he will have one of his representatives cut off the lot and replace it with a lock they can only open however he never took off the lot for either one of my lockers, the lock that will be use for the link when accounts, neither one of my accounts were in delinquent, they were paid up and the lock was never removed from when they were delinquent which was two months prior, so I was unable to remove out of my storage once I arrived on Saturday, October 8 The lock had not been cut off. They had to have a saw to remove it, and which the representative did not know how to use so my partner who is a contractor and carpenter had to remove it with a representative. This was a big inconvenience for myself, and my partner in our children and helpers. This was one of the worst experiences with U-Haul I’ve ever experienced besides the terrible customer service that all the representatives in this location share Until I became irate and then they showed that they cared.
BENITA S | Overall ExperienceI just wish there was a better was to get to my storage. There a door in the back that’s near my storage unit. But as I reloaded to bring things in the door on the back would lock and I had to go through the front over and over again. I just getting over knee surgery. There should be a keys pad or something back there.
Nikia S | First ImpressionsMy bed had bed bugs mice droppings on some of my products no light in storage
Sade W | Overall ExperienceI thank U Haul knowledgeable staff on the support they gave me as well every customer that got services, those who will come to get storage use from them in the future. I recommend to others to go to U Haul in the future. Thank you again Lamont Thompson
Lamont T | Overall ExperienceIt was okay but the one thing I had a problem with was that the facility does have mice cause I found them in my clothes bags what was not okay overall great place and very safe
Sherdina G | Overall ExperienceThe restrooms were always dirty the office staff isn’t friendly but the Facility it’s self was clean
JUANITA L | Overall ExperienceStaff was very helpful and explained all the steps with the truck rental and the storage rental.
Morris B | First ImpressionsRodent issues… mouse poop all over my belongings
cynthia s | Overall ExperienceThe staff on site are phenomenal with very little support from their regional management. My so/so experience was the result of poor communication from Simon.
ALEXANDRIA L | Overall ExperienceStaff at this location was incredibly helpful and kind. I was helped by Rebecca and she was GREAT. I felt that she genuinely wanted to help me find the unit best suited for my needs.
Zain M | First ImpressionsThe logistical experience of this storage facility was very good. Workers were helpful and efficient. It was easy to access the locker and climate maintenance was good etc. However, when I came to move my furniture out after a year of storage, everything was absolutely covered in mouse poop and maybe mouse urine. I had to sterilize everything that I could, but the upholstered furniture I could only vacuum. The light colored furniture was left with brown splotches. There was what looked like animal hair all over one of the chairs. The mice had chewed through plastic storage bags for pillows, making me wonder if even wrapping everything in plastic would have prevented the damage. I did not keep any food or perishable items in the locker, but someone nearby must have. This facility should give warnings that all up upholstered furniture should be protected by plastic prior to storage. Emptying the locker was truly a disgusting experience. It's a shame because everything else about the storage facility was very good, but at the end of the day it did not keep my furniture in very good condition.
Rosanna D | Overall ExperienceI haven't moved in yet but my online experience was simple and easy.
Derek J | Online Move InThe stuff was great from start to finish!
carmencita v | Overall ExperienceMost uhauls are terrible with bad service. Even when the facility is nice and clean the service is awful. THIS uhaul, is always VERY clean and the staff always helpful. Everytime I call or go to the location the people there are pleasant, helpful and go the extra mile. There is always enough staff. I love their rapport together (at least what I can tell from their chit chat). Their talking to each other has never taken away from how attentive they are. While some may be a bit put off by the neighborhood, it isn’t fancy, I would happily recommend this location everytime. You hired good people here. Storage areas are notorious for bad service. But this location is not one of them. I rented my unit from June 2020 to august 2022. No complaints.
Karen S | Overall ExperienceI'm missing several items from my storage
Tonia W | Overall ExperienceConvenient location, prices are affordable!
JOYCE P | First ImpressionsThanks for everything I really appreciate you taking care of the storage. Be safe
DEBORAH K | Overall ExperienceThe mice/rat droppings in my belongings was a bit much.
stephen k | Overall ExperienceSo far so great
Vanessa L | First ImpressionsThe manager that was on duty on Friday the 11th of March, day shift was very, rude , disrespectful and arrogant to customers including me. The unit #(2120 )that was given to me was not checked before it was given, it has uhaul building materials in it and my unit has no light, it’s very dark. I took my lock and keys after 11am and saw uhaul stuff in the unit and reported to your manager on duty, she did not ask her stuff to remove the stuff before my moved in, after 3:30pm when I came back to the unit with my belongings, my unit still was not empty so I went to the desk to ask why my unit was still not empty, and your manager looked at me from head to toes and arrogantly responded that she will get someone to remove the stuff from my unit. She was very unprofessional and disrespectful in her words and body language, til her coworkers had to calm her down and ask her to help them remove the things from my unit. Moving forward, Uhaul should have their staff checked a unit before assigning it to customers before another person encounter what I when through with this manager. If your cameras in the front, hallway and at my unit area are audible u can look it up and confirm my case. Thanks for your understanding. Thanks to a new staff called BJ that was helpful to me at the end of my move.
PRINCESS C | First Impressionsthey were great love how they handle things..👍🏾
BENJAMIN B | First ImpressionsThe customer service was poor
FATU K | Overall ExperienceMy customers were ate up by mice.
Tricia H | Overall ExperienceShe was nice
IBRAHIMA D | First ImpressionsI would have giving a score of excellence if I could get to the inside units were more conveniently. It should be a loading dock on every side to get to the units without going through maze. Other than that my experience was great!
Monica K | First ImpressionsI was very satisfied, even though that day was bad..
jackie R | First ImpressionsStaff was friendly for the most part.. in person better service although I witnessed a couple of the females being rude to other customers when I initially went to the store. The guy staff was extremely respectful and friendly
Toshia B | Overall ExperienceFirst time renter. Only issue so far, my lock was not in my unit upon arrival. I had to request it. The lock was to be included for free as part of my rental agreement.
Christopher W | Online Move InGreatly appreciated the service
Bernard D | Overall ExperienceManagement are thieves, liars, and steal from customers unit. My bedroom furniture was stolen out of my unit 1453. I have reported this to the 12th district police and Laniya Matthew's and Simon Baptiste are horrible people. Don't trust them. I am waiting for a return call from Taj Myers, the president and that may be a lie as well.
Donna J | Overall ExperienceNone I answered all thee above.
David D | Overall ExperienceI have multiple units in the facility and after years of business. The service here has gone to crap. The doors are locked at night even though I pay for 24 hour access. The security card does not work. With all the crime in the area, they expect you to unload and load outside so you can get robbed. When my company pays for access to unload and load inside the garage.
Ladell C | Online Move InThe price changes way to much other than that it was good
mercedez t | Overall ExperienceI will NEVER rent from this location ever again. The staff was unknowledgeable and disrespectful. My reservation was not honored. My unit got flooded out and no one notified me so my stuff got destroyed and they still made me pay for the unit although they said they would prorate me for the month of November. The entire experience was nothing short of awful and I would throw my things in the garbage before I went from this facility again. This location either needs proper training or just fire the whole staff and find completely new people.
Beverly B | Overall ExperienceThis is the worst storage experience ever the place is overrun with mice you get overcharged anytime they feel like they want to put something on your card they do. it was the worst experience there were cockroaches 3 inches long running around my unit …all of the bags and boxes in my unit have holes in them. They were brand new when I bought them in there to store them. The customer bathroom was full of flies . I don’t understand how they charge so much and won’t call you back
lucrecia t | Overall ExperienceExcellent fast affordable service customer service friendly and respectful. All help supportive
Lamont T | First ImpressionsI was not given a code for the keypad for after-hours entrance and the keycard only accessed a door but not the sliding doors.
Toshia B | First ImpressionsVery very pleased with their hospitality and their service
David D | First ImpressionsFor the most part things were good. There are some employees that seem to be grumpy and miserable. I am not sure why they are then in a service position. With that said. It is certainly not everyone that works there. Another issue was the card pass. It seemed to not work at times which would interfere with the hours that I could go to the unit
Halima B | Overall ExperienceGreat staff at U-Haul
DARRYL C | Overall ExperienceLove the customer service
MARK W | First ImpressionsGot there and it was a lock on the unit. It was someone else’s.
Natasha F | Online Move InGreat staff very clean
Bernadette Y | Overall ExperienceMale staff member was helpful, female staff member appeared to be bothered, she came in with wrinkled and stained uniform shirt , both staff members talked about another staff member and her faults., this was for picking up a truck. I got a storage unit, that experience was smooth.
Donna J | First ImpressionsMove-in had some issues due to the employee helping me put me in the wrong unit this causing me to receive emails saying I didn’t pay, my locker was going to taken away, and other alarming/confusing/stressful stuff. After a few days, the manager straightened it out but then my autopay on the account got deleted when they updated my account with the new locker space. This caused me to have to pay a penalty for late rent. After I fixed that, all was fine. Very disappointed about the issues at move-in due to employee error that then negatively impacted me both mentally and financially.
Susan L | Overall ExperienceDoing an excellent job, please keep up the outstanding work 👍🏾👍🏾👍🏾
Othea W | Overall ExperienceThank you for allowing me to use you'll facility
Sherdina G | First ImpressionsThe young man that helped me was very knowledgable and explained how the storage facility works. He took me to my unit and showed me how to get into the facility with my card. He showed my husband where to take the van and where the supply of carts were. Extremely helpful.
Mary A | First ImpressionsMy unit was not clean, it had mouse droppings and debris inside. I don't like that anyone can just walk-in off the street. There are cameras but also places that people can be hidden.
CAROLYN S | First ImpressionsStaff extremely rude and ghetto. Would never give my business to this location.
Tomasine H | First ImpressionsThe location was very convenient. The bathrooms could be more clean and the staff could be a lot more professional and friendly when communicating to paying customers.
Joe G | Overall ExperienceStaff who checked me in were incredibly helpful, friendly, and positive. They did a great job explaining my options, showing me the facility, and getting me settled. Just a great customer service experience overall!
Storey C | First ImpressionsThe person doing our check in, which i unfortunately forgot bis name, was extremely friendly and helpful.
JEROME L | First ImpressionsThe staff was very helpful, they always are but whenever you have an issue with Uhaul and something goes wrong with your reservation. Uhaul doesn’t take responsibility for it, my last trip to Philadelphia I moved out of Kyu storage to get a free storage room which I didn’t get because you’re at 95% capacity which was not told to me before moving from New Jersey to Pennsylvania to save money. Actually cost me more than I saved. Not quite sure what to do I am still working out the numbers but I would like a reimbursement I will get my one month free as promised on the storage unit it’s tough times and it just makes it harder on me and my Family.
Fairry B | First ImpressionsEasy process. Building and storage room was clean. Dollies and carts available to assist with moving items from vehicle to storage. Only issue was the online map with location of storage wouldn’t open. Staff inside were very helpful with location.
Stephen I | Online Move InThe management there is unprofessional and argumentative. When I informed them that the lock was changed. I was accused of losing my key and had to go through the removal process. It took my from 3/31 to 5/2 to finally get my belongings. I also had the police come to make a report and verify that I was being professional.
PAUL W | Overall ExperienceThe two gentlemen on Sunday May 2nd were very pleasant and helpful.
Cecil H | First ImpressionsMy storage unit leaked twice and no accommodations or an apology was given
Dominique L | Overall ExperienceMy initial interaction with the staff was poor the employees had very bad attitudes and I was hung up on several times. My last interaction was better with the assistant manager and manager of the facility. They where more professional and attentive.
TONNIETTA D | First ImpressionsLocation still looks brand new. It was very clean. Staff was helpful. I was able to rent a vehicle. I actually rented storage and feel confident about both rentals. Great job by this location.
Yusuf A | First ImpressionsEverything was gravy. Nice and smooth. The staff was personally professional😉. Thanks again.
KAHLEINA D | Overall ExperienceOnly mishap was making reservations. The gentleman made 2 and also I was guided to thinking I would receive one free month storage unit with my uhaul rental. Was explained clearly that is was only for an one way transportation from one state to a another. It was a bet of an inconvenience. Other then that things were great.
latisha m | First ImpressionsYou are pricing yourself out of customers I for one will be leaving U-Haul
LLOYD C | Overall ExperienceWhen I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn’t visible on the map cinthia told him I don’t know and I don’t care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn’t avail
Cordell W | First Impressions1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.
Roma F | First ImpressionsStaff is always helpful but there never seem to be enough working. There’s typically only 1-2 people working.
Alexis H | Overall ExperienceProblems with the after-hours access. No one ever answered the contact number when access didn't work.
Michael K | Overall ExperienceFrom start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!
VASHTI C | First ImpressionsIt is a very nice and clean space. A little under staffed.
Karen Y | First ImpressionsSecurity system always down. Key swipe always broken. VERY unprofessional non-management staff.
HANEEFAH G | Overall ExperienceI can recommend this u-haul facility to anyone! Clean and good staff
buade w | Overall ExperienceEveryone was real friendly and really helpful there they did a great job
gloria b | First ImpressionsGreat staff at this location!
Marc R | First ImpressionsWe only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...
martin d | Overall ExperienceThey need more employees at this location , customer service there is horrible .
alishia w | Overall ExperienceVery professional staff.
RAFAWA H | First ImpressionsAlthough the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served
AARON L | Overall ExperienceYes sure would
Jeffery F | Overall ExperienceWeekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)
Michael H | Overall ExperienceMy entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I’d be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.
DANIELLENICOLE S | First ImpressionsI believe that I was intentionally over charged and I would like this resolved ASAP
Alice w | Online Move InThank you for the service
Jeffery F | First ImpressionsStaff was very friendly, and very helpful
Marqueta K | First ImpressionsI called last week and is waiting for a return call FROM Management
Marthea B | Online Move InThe facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.
Duval c | Overall ExperienceThe manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer
mohammad d | Overall ExperienceI forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars
Atland w | First ImpressionsThe rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.
Jibreel O | Overall ExperienceUhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.
HANEEFAH G | First ImpressionsI have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly
Judson H | First ImpressionsEvery thing was ok
Shanita J | Overall ExperienceOkay
Helen W | First ImpressionsRashad did a great job. Above and beyond. Jazz as well.
Dawn W | First ImpressionsThank you for being there
ramona s | Overall ExperienceExcellent
Angel S | Overall ExperienceThe lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean
Gboyega A | Overall ExperienceVery easy to store my belongings for several months. Move in and move out was very smooth
Teresa M | Overall ExperienceGreat service, no issues.
shahidah m | Overall ExperienceVery friendly; clean; easy access
CHERYL M | First ImpressionsThe original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month
jermaine m | Overall ExperienceSome employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.
BRITNEE C | First ImpressionsThe representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.
Alizay H | First ImpressionsShe very respect people
Mamadou C | First ImpressionsI was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.
Gretchen B | Overall ExperienceThe manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.
valarie h | Overall ExperienceRashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.
Elise C | First ImpressionsWouldn’t recommend!
Latasha R | Overall ExperiencePolite & Professional
shahidah m | First ImpressionsGM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.
Edmond K | Overall Experiencefacility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.
David F | Overall ExperienceGREAT PROFESSIONAL QUALITY AND ASSISTANCE!,
Ruth M | First ImpressionsVery Professional ood work
Kathy r | First ImpressionsExtremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.
Tiffany J | Overall ExperienceLaneesha is a fantastic GM really interested in customer support!
Edmond K | First ImpressionsThe facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...
robert m | First ImpressionsI asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.
Galveston M | Overall ExperienceGreat service but sometimes they need more than one person working at the desk because the registration stuff can take a long time
Aran M | Overall Experiencei do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS
Aboubacar N | Overall ExperienceThis has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.
Rahul L | Overall ExperienceNasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Thanks!
Syrus B | First ImpressionsBoth staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.
Margaret S | First ImpressionsThey both. Was nice in it was a good in nice. The. Man was nice. When. I load it to
Shanita J | First ImpressionsVery friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.
Lataya C | First ImpressionsCustomer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to
Porche M | First ImpressionsService was quick and questions were answered very quickly. The location seems well maintained and clean.
Shingo B | First ImpressionsEveryone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.
Glenn B | First ImpressionsThank you
Erica L | Overall ExperienceGreat!
Michelle H | First ImpressionsLaneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.
Aran M | First ImpressionsFriendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn’t have a need to rent a vehicle so I can’t comment on that.
David F | First ImpressionsVery professional, the workers were very helpful & satisfied all my needs.
Shaniquea P | First ImpressionsVery good service I wouldn’t change a thing
Robert C | First ImpressionsAnother great customer service experience for me with U-Haul...
Gerald M | Overall ExperienceIt took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.
CRYSTAL D | First Impressions