Customer Reviews for U-Haul Moving & Storage of Kingsessing

Explain the contract better before the truck is purchased communicate better

Keep up the great work 👍. To God Be The Glory. Amen 🙏 Thank you.

The girl who help me was so amazing it was super late and they were getting ready to close and she help me with my storage even though I got there 15 minutes before closing and she showed me around and showed me everything in a told me exactly how everything worked she was absolutely heavenly. The only problem is when I checked in my truck I'm not really sure why I was charge so much when I dropped it off him and because I did a digital drop off through the app I still I am a little confused about the charges for the drop off an hour than that amazing

NA

Some of my fragile items were broken. I lost quite a few pieces of vase, plates, wall pictures/paintings.

Horrible booked a overnight trip and the associates at this location left the wrong key for my uhaul and I had to wait till the store opened to receive the right key

The customer service was great they where super nice and help me with everything I needed.

Truck broke down and it took 3hours for some one to come

Some of the staff could be more personable, but the other employees and overall experience made it worth while.

The same

The agent was playing on the phone while I was talking to her and doesn't pay attention to the customer.

Good service

The lady who helped me was very patient and helpful The price of mileage should go back to unlimited, that's the last time I rented before coming here.

The van's cargo area was dirty and wet. I returned the van with the exact amount of gas in the tank (I have a picture on my phone to prove it) but still received a gas charge.

Been charged way to much

The battery was a little weak

Good

You are pricing yourself out of customers I for one will be leaving U-Haul

Someone could have took the snow out when the customer picked it up

The time of my reservation was about an hour before my actual pick up. The time was not changed on my bill to reflect the change in time of pick up.

When I first contacted the Uhaul in regards to the unit the female whom answered the phone was very rude the next day upon arrival to check in the associate Cinthia was extremely disgusting and dismissive the lead associate or manager jamill whom was on duty I spoke with and cinthia continued to be combative while I was explaining to him what occurred the day prior on the phone because I Assumed cinthia was the same associate I spoke to prior sucks to say cinthia was supposedly not the associate there the day prior which shows there is a complete lack of culture in the facility it self with customer service I was completely disgusted to experience the same behavior twice back to back amongst these associates when cinthia returned from checking in the truck from the gentleman prior to me whom she was rude with as well she refused to service me and made me wait for jamill. Once jamill got my unit situated and I signed off and paid for it he asked cinthia in which direction was my unit because it wasn’t visible on the map cinthia told him I don’t know and I don’t care find it for her to act in that manner not only was lack of customer service but she is not a team player. I am completely disgusted with not only the lack of customer service face to face but the day prior I was told the unit I rented wasnt avail but when I contacted the call center they reserved it for me via the call center right when I got off the phone with the facility I am renting at directly and they told me the unit wasn’t avail

Make sure that the trucks have the right amount of gas and that the transmission is not going bad

Everyone at the store was great

No improvements at this this time

Keep up the great work😊🤗

Services are very good for now. No further recommendation for now.

When I went to drop off it took forever. I had somewhere to go and they took a long time to return. I went up to a representative and she was very rude when I tried give her the keys. She said she had other stuff to do and walked away.

I gave my information they told me the price I paid with cash when I returned the truck they told me that I owed $40 more and changed the information and they kept my social security card I'm planning on taking legal actions

Quality of service is very poor. Store opened very late. Truck not ready and unclean. Agent did not care to check out the mileage, gas and condition of the car. I had to go inside the store to return the key. Said he is going to process mileage refund but never did. I had good experience with uhaul in the past but not this one.

Good

The customer service I received was excellent and appreciated

Just keep doing what your services do all the staff was helpful and equipment was clean an well maintain

Bad communication and of the trust through your employer. They over charge. I need my $50 .00 back on my card. Thx you

It was terrible because you charged extra money and I didn't like the way it happened

1. I reserved a one way truck from DC to Philadelphia, but was assigned a truck that was located near Richmond, Virginia. Two plus hours south from my home and in the opposite direction of where I was going. 2. Then I was given a truck to use but I had to return it back to DC from Philadelphia. 3. The moving help service was a joke and I had to find help on my own. Their website needs improvement as well. Tatianna at moving help was wonderful, however.

The service that I received on 10/30 exceeded my expectations. From the time that I arrived which was 8:00 AM, the weather was messy, but the service that I received made my day get off to a better start. I received that same excellent service when I return the truck 8 hours later.

Staff is always helpful but there never seem to be enough working. There’s typically only 1-2 people working.

to be honest they were very pleasant but they did not inform me of the online truck verification and the truck drove funny. I was only going short distance and I had insurance so all was ok but this truck really needs a lot of work. a lot of damage to the outside of the unit as well.

The individual I picked the trailer up from is a shining example of employee for any company.

We picked up the cargo van and it had 1/8 of a tank of gas yet we were expected to bring it back with more than we were given.

Great

Everything went well as expected

The front windows was so dirty and it was from the inside of the van. I could barely see out of the window. I tried using the windshield wipers but again the stains on the front windshield came from the inside.

customer service was great

My truck was not very clean at all. But Laniya at the Uhaul on woodland ave was very very polite and accommodating. She repeatedly apologized and cleaned the truck out herself. I was grateful for her. And appreciated her. Thanks

I scheduled my pick up at the Havertown Store which was only 1 mile away from where I was picking up the items to be moved. I arrived and was told I had to go across town to 57th and Woodland. The representative was rude. I explained that I lived blocks away from the 48th Street location and would have ordered there if I knew the Havertown Office did not have a truck for me. The distant threw my move off and as it required a 40 minute ride each way to pick up the truck. Arrived at Woodland Ave, representative was very pleasant. However, the truck was parked in the rear of the building and I had to walk back there with past several rat trap boxes. The truck was parked so close to the wall that I couldn't open the driver's side door. In addition, there was a pile of trash including empty chip bags and food wrappers and I was certain something would craw out of the pile. The truck needed to be retired. The engine rattled and it rides worse then what I image a semi truck tossing us around along the way. It was a horrible experience. Because of the additional time to pick up the truck we missed the storage facility was closed and when to pay the movers to work on Sunday to complete our job. I've rented Uhaul numerous times and have never had such a terrible experience. Allison H

Problems with the after-hours access. No one ever answered the contact number when access didn't work.

The trap door was broken in the back of the truck when I called it in the rep put it in the system when I returned the truck I asked about it because me and my movers almost fell many times over the broken door and I was told well you didn't report it to me so he cant do anything about and where is my final recipe

Customer service

JAMIEL OR JAMIL OR JAMEEL was the customer service rep that helped me. HE IS FANTASTIC. he was so professional and patient. Definitely added value to my visit.

If I got 3/4 gas in your rental truck and, I return your rental truck an I placed more than 3/4 gas then U-haul should refund me the extra gas I put in your truck.

From start time finish the manager and staff were helpful, professional and welcoming. I locked my phone and wallet in my unit after hours. The manager came quickly, was pleasant and allowed me to retrieve it. She even apologized for the bad experience I had at another location!!! I would definitely recommend this facility!

I would like to commend Ms. Cynthia Houston for her excellent customer service. She assisted me with great care and provided extremely professional service. Ms. Houston was such a blessing to me and a great asset to U-Haul Moving & Storage of Kingsessing Team at 5744 Woodland Avenue, Phila, PA.

Just keep doing what you do. Keep doing your best and working on being better. The women that worked the front desk were very professional, courteous, and polite. Even when some difficult people came in for service. They handled me and everyone else very well. I did tell them that while I was there. Thanking them for good service. That's very hard to come by nowadays. Thanks U- Haul for everything. See you soon for another rental.❤🙏😊

the manager and staff were great to me. thxs, again. u-haul rocks.

Keep up the great

They need to have someone in the building at all times. I have walked in to that building and waited 10 to 20 minutes before some even got to me. Also they need someone who can answer the phone and not keep you on the phone for over 10 minutes. The customer service at both locations sucks!!!!!

Your associate was very polite

Too many scary people/loiters outside the building screaming at me and my roommates. Probably should make sure people are trying to sell things in your parking lot. Probably should pick a better location. I won't be returning to this one. As for the uhaul itself the windshield was super dirty could barely see out of it.

Your representative that waited on me was excellent courteous respectful I will go back to her any day the service was fantastic thank you

It is a very nice and clean space. A little under staffed.

Security system always down. Key swipe always broken. VERY unprofessional non-management staff.

I can recommend this u-haul facility to anyone! Clean and good staff

Everyone was real friendly and really helpful there they did a great job

Great staff at this location!

We only needed it for a short time. While remodeling our home. The 1st month free was a good idea.. Easy access was a great help also...

They need more employees at this location , customer service there is horrible .

Very professional staff.

Although the employees there were very nice and helpful I do believe this place needs more help because the employees there should not have to leave their desk to do other chores with a line full of people waiting to be served I stood in line they’re almost 15 minutes waiting to be served

Yes sure would

Weekend access hours tripped me up once but overall I was so happy! you guys kept my stuff safe for a year while I was out of town. Thanks :)

My entire experience dealing with U-Haul storage has been frustrating and difficult. When I arrived to the U-Haul moving and storage of kingsessing after making an online reservation for a storage unit, I was helped by Jasmine who proceeded to tell me I had no reservation and nothing under my name, despite offering multiple times to tell her my reservation number. She then had me start from the beginning on a new reservation. Once this was complete, she asked me if I needed a lock. I explained I had purchased one already and then she explained that I should not use that kind of lock because it can be cut. I then asked to purchase the correct kind of lock. She then told me they did not have any but she would check the shipment that she was unboxing. I was asked by a different store attendant if I was given a card to access the storage facility and said that I was no. He said that I should have been given a card swipe. He returned to show me to my storage unit but did not return with any card. I proceeded to move in my belongings and once finished went back to the office. It was 6:30pm and the doors had been shut off, despite the office closing at 7pm. I then asked if she found any locks, she said no. I asked her what she recommended I do because she had told me earlier not to use the lock I had purchased. She stated that my options were that lock or nothing. I then went to return the U-Haul truck we rented while my wife went to speak with Jasmine. My wife asked her to contact her manager and she did. The manager of the Kingsessing store then said that she would be picking up the correct locks in the morning, that she would see to it that a proper lock was placed on our storage unit in the morning, and that she would hold the keys in her office until we would be able to return to Philadelphia (seeing as we were returning to NY that night and would be unable to return for several days). The next day (today ), I called around 11am check in on the status of my lock. I was told I would be called back in a half hour with an update. At approximately 4:30pm after still having heard nothing from anyone at the Kingsessing Store, I called again and was told that a lock had not been placed on our unit but one would be soon and that we would receive an email confirming this. I am overwhelmingly dissatisfied with the dismissive, unhelpful, and inconsistent way I have been treated. I also am incredibly upset that I was told I’d be called back multiple times after being out on hold for long periods of time and never called back. I am reconsidering ever using U-Haul again.

I believe that I was intentionally over charged and I would like this resolved ASAP

Thank you for the service

Staff was very friendly, and very helpful

I called last week and is waiting for a return call FROM Management

The facility itself was great; however, any time I needed to come into the facility to speak with a staff member for assistance, the service was always slow except for one time. Further, I could not easily reach the facility by phone and never got called back when I tried to contact.

The manager was very excellent and more understanding towards my issue and helped me successfully resolve the issue. I will highly recommend Uhaul to everyone. Thanks because I am a happy customer

I forgot to get their names but the employees there were extremely helpful. They knew the fastest way to my storage. Showed me the best places to park my personal car and all around friendly conversations. Outstanding customer service skills. 5 stars

The rent reminder was very helpful. The staff was always helpful and available. The unit was clean and very well light.

Uhaul would not go over 22 miles per hour. And tow/haul doubled my miles & couldn't be turned off...Uhaul is stealing miles from customers by doing this. Then my check engine light came on.

I have no problem with the actual rental service was quick paced I rented storage space upon completion of my use of the truck that went very well the entire transaction went smoothly

Every thing was ok

Okay

Rashad did a great job. Above and beyond. Jazz as well.

Thank you for being there

Excellent

The lady refused to check me out and insulted me for not cleaning my storage after myself and she said U Haul pays her just to open and close storage not to clean

Very easy to store my belongings for several months. Move in and move out was very smooth

Great service, no issues.

Very friendly; clean; easy access

The original size I wanted was not ready, they put me In smaller unit told me I would be called to move in bigger u it as soon as available o phone calls no response, then was told had 1 free month

Some employees had some poor customer service etiquette (talking on phone while attending to me). However, all my needs were met.

The representative Latasha she was very helpful and explained everything so well. I appreciate the customer service. Friendly, n easy to communicate with.

She very respect people

I was generally disappointed that I reserved the smallest unit on-line, but it was not available when we moved in, so we had to agree to a larger (and more expensive) unit.

The manager and staff at this location was exceptionally helpful and pleasant at each encounter. An excellent representation of great customer service.

Rashond is always so pleasant and Very Professional...He always helps in anyway he can. He Gives Excellent Customer Service . HE EXPLAINS everything to his Knowledge.

Wouldn’t recommend!

Polite & Professional

GM Laneesha and all her staff really are focused on the customer and were a pleasure to interact with. Professional and caring.

facility very clean and the staff very friendly and helpful. I would definitely use again when the need arises.

GREAT PROFESSIONAL QUALITY AND ASSISTANCE!,

Very Professional ood work

Extremely clean, and fairly new facility. Looks like they just did it over, and are building more lockers. Staff were not as helpful, unfortunately.

Laneesha is a fantastic GM really interested in customer support!

The facility has a lot of promise, with personable staff who seem motivated to provide outstanding service. However the centralized phone intake told me the site has 24-hour access but neglected to...

I asked Questions, sale rep had no answers. Charged my card 1st. Then stated to me that. I don't have 24hr access to the facility. Which he should've stated befor taking my card once i ask him.

Great service but sometimes they need more than one person working at the desk because the registration stuff can take a long time

i do not like how i have to pay $100 just for using U-haul truck for the first time and i only used the truck for one day. When i brought the truck back i have to pay for the dropoff too it just BS

This has been one of my worse experiences with Uhaul. I reached out to y'all on support to get my issue resolved, but to no avail. Pretty bummed about having to pay so much money for no fault of mine.

Nasir was a huge help and took his time thoroughly explaining the contract. Him alongside other employees made my experience that much easier. Thanks!

Both staff were friendly and helpful. I got everything I needed. One of the staff did seem new and in need of more training. Computer reservation system was not well thought out.

They both. Was nice in it was a good in nice. The. Man was nice. When. I load it to

Very friendly staff. The storage area smelled pretty bad though. You could smell it all over the property.

Customer service was good size of the storage very little for them to say it fits up to two bedroom apartments that’s a lie.But very clean.Oh and it said i didn’t have to pay anything but still had to

Service was quick and questions were answered very quickly. The location seems well maintained and clean.

Everyone was friendly, and they respected my time-crunch. I really appreciate their help. Glad to use their services.

Thank you

Great!

Laneesha, the manager at UHAUL at 57th and woodland avenue was AMAZING and so nice and I had a really great experience.

Friendly staff made the check in process very easy. Facility very clean and neat. Would definitely recommend for storage. I didn’t have a need to rent a vehicle so I can’t comment on that.

Very professional, the workers were very helpful & satisfied all my needs.

Very good service I wouldn’t change a thing

Another great customer service experience for me with U-Haul...

It took the associates 1 hour and 40 minutes to process a storage unit for me. Then the storage was closed so I could not store my items and now I will be canceling the unit.