I reserve a unit thru the uhaul app and was told i had until 10pm to check in. When I got there I was told there was no available units until the following day, when I got there the next day the lady at the front desk walks me to my unit which had someone stuff already in it, so I got switched to another unit that was locked .so I had to clean out a 3rd unit that wasnt mine (very unsanitary) because that's all they had . Prior to me still having to unload my own uhaul truck . Terrible experience & staff not organized
Wanita P | Overall ExperienceSelf Storage Units in Philadelphia, PA, 19143
U-Haul Moving & Storage of Kingsessing
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2990 S 20th St, Philadelphia, PA 19145 View Available Units2.3 miles from this location -
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Everyone was kind and helpful. They were flexible in catering to my storage needs.
ANNA L | First ImpressionsWhen we moved in the place smelled terrible. The price increase was dramatic also the amount of calls if your late is insane. To charge me a trash fee when I didn't even go to the facility was insane that happened for 2 months.
Camille F | Overall ExperienceThere was only one employee working the front desk at the time I was checking in and he was multitasking like a pro to handle all of the customers’ needs!!!
Marian B | First ImpressionsTransaction went smooth , easy , and pretty fast !
DANIELLE J | First ImpressionsAs a first-time customer, I was impressed by the overall efficient customer service and the clean facility. Keep up the good work!
Noreen D | First ImpressionsThe Guy That Helped Me Was Beyond Helpful He’s A 10 Outta 10 Attitude Was Positive Witnessed Him Go Above && Beyond To Help As Many People As He Could I Wish I Knew His Name To Mention It But He’s A Caramel Man With A Pretty Eye Color It Was Around 2:45-2:54 Hopefully Y’all Can Give Him The Proper Acknowledgment He Was A Great Help
Deshaique J | First ImpressionsGreat service provided by the gentlemen during the process. It was very busy and they did provide excellent service with a smile. It seems one was still in training but he had a great attitude. I would suggest to finish with one customer as opposed to trying to manage multiple customers at one time.
Asmaro G | First ImpressionsDid not check out truck, though keys were returned. Returned truck on 7/2/2024 at 9:45 AM with staff, not checked in causing late return as stated to customer service representative.
Kevin L | First ImpressionsThe general manager was very helpful. He was kind, quick, and efficient. He made the process very smooth.
KNAQEIRAH J | First ImpressionsMy experience with U-Haul was over and above. Thank you for your service.
Delores W | Overall ExperienceThey never pick up the phone. When I could finally did get through I’d be put hold for long amounts of time.
Diamond C | Overall ExperienceGreat staff. He was very helpful and informative. I believe my experience went smoothly due to the help of the staff
SHAUNTELL m | First Impressions