Customer Reviews for U-Haul Moving & Storage of Kingston

3,007 reviews

848 Ulster Ave   Kingston, NY 12401
(S Rhine Cliff Bridge)

(845) 339-5512

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(845) 339-5512

848 Ulster Ave
Kingston, NY 12401
(S Rhine Cliff Bridge)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMESK M. 
Rating:
2.0

Could smell that the 2 workers there in the back were vaping. They were in the employees only area every time we went in and would take a minute to come out and it reeked of the shell behind the door.

STEPHENMEHDI H. 
Rating:
3.0

I rent a lot from this place and never had a problem before till today tried to check in the van before they were open but was getting no where so a worker and told them that I could get the van to check in and he told me not worry they would do it I told them I didnt want to get charged another rental fee because they had to check it in and said I wouldn't because he could see it was back before it was due and they opened.But when I called I was charged for something and they said it was because I brought the van back with not the right amount of gas and thats not true I brought it back with a full tank of gas now I have to wait for a manager to put the $20 bank on my card for the gas charge.I hope they do it before they bill me for the whole thing because of not they are going to make my checking account short and ill get charged by my bank which is not fair to me its not my mess up its there's and bow I have to worry because they messed up.

DANIELLER S. 
Rating:
5.0

Very pleasant customer service experience in the store was appreciated during this stressful move day.

Carla M. 
Rating:
5.0

Everything and everyone just perfect. Thank you!

HOWARDP B. 
Rating:
2.0

I was charged for after hours check in when i was not given a link to check the truck back in. Rate uhaul 1 out of 100.

Kirk L. 
Rating:
5.0

Excellent service, 10/10 highly recommend!

STEVENA T. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

They were great. Two women helped me hitch it up and deal with some issues. They were very polite and attentive and professional. When I returned it a nice gentleman unhooked it for us and lifted it off our hitch. Overall all three employees that dealt with Sunday were amazing and I appreciate their kindness.

WENDYS C. 
Rating:
1.0

Ripped off

Paul A. 
Rating:
5.0

Customer did not leave a comment.

Melvin S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Sarah P. 
Rating:
5.0

Customer did not leave a comment.

Laura B.  |  First Impressions 
Rating:
3.0

A little more friendly attitude

JOSEPHA H. 
Rating:
3.0

Customer did not leave a comment.

Michael P.  |  Overall Experience 
Rating:
1.0

I was given a truck with the engine light on and told it was fine to drive 2500 miles. Then I took it to my mechanic to look over and I was told no way. I called corporate and explained my situation I was told by them as well that it was unsafe to rent this truck. I was given a new truck (against Allen's desires) it was per corporates decision. Then my next issue was charges on my CC that were not discussed with me before charging so I had no idea what they were. I also called to speak with someone regarding returning the truck and NEVER received a call back from GM Nathan as I was told I would...instead I incurred a charge on my CC. This whole rental experience was horrible and I will not be using Uhaul next month for my final move or ever. I also have no intentions of recommending them to family and friends that are planning moves in the near future. Happy to be done with this horrible experience.

MELISSA V. 
Rating:
5.0

I have been in the process of moving locally and have used Kingston, NY UHaul on Ulster Avenue for 6 separate days. Every employee is polite, patient and they appear to work together well as a team. I cannot thank Alan enough for his great service and that of his staff. It has made the high stress of moving so much better and far more manageable. Thank you Alan and UHaul Team!

KATHLEENMARIE G. 
Rating:
5.0

Customer did not leave a comment.

LILLIANA A. 
Rating:
5.0

The gentleman in Weymouth was amazing upon my delivery- A total asset to your organization!

JAMESRALPH H. 
Rating:
5.0

Everything was great

Mario R. 
Rating:
5.0

Not a thing!!

PAULTHOMAS T. 
Rating:
5.0

Very helpful and professional staff.

BRIANC C. 
Rating:
5.0

Only complaint was the fuel tank was very close to empty so needed to stop immediately for gas.

Herbert V. 
Rating:
4.0

Had problem with self check in sales personnel very happy to help me.

DONALDSTEVEN G. 
Rating:
2.0

Customer did not leave a comment.

CRAIGA R. 
Rating:
5.0

Give customer a call when work is complete. Got tired of waiting for phone call. Went to location to find work had completed for who knows how long

Pat B. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
3.0

Trailer was Oil covered! Safety chains were black with an oily greasy film. Trailer tongue and all leading edges were also filthy!

THOMAS H. 
Rating:
3.0

Customer did not leave a comment.

Clay H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jake E. 
Rating:
5.0

I've used this location for years and highly recommend them. Always friendly, trucks cleans, pickup is easy and after hours return is available. More parking, but I know that's tough with this location.

JAMESK B. 
Rating:
5.0

All good!

ROBERTD S. 
Rating:
5.0

Customer did not leave a comment.

TRACYL V. 
Rating:
5.0

One-way access to unit requires either backing in or turning around in a small area. Unit was excellent and service above what was expected.

joseph y.  |  Overall Experience 
Rating:
3.0

Have to send stuff to right email so you can return truck instead of call 1 800 number and then have to wait a whole another day for them to get back to you

Randy W. 
Rating:
4.0

The truck return signage was a little confusing because our online checkout process made it seem like it should be parked in a space rather than the “return” area of the store. We went inside to ask the associate, and she took the key so it wasn't a big deal in the end.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Tammy F. 
Rating:
5.0

Customer did not leave a comment.

MICHAELEDWARD C. 
Rating:
5.0

Customer did not leave a comment.

RICHARDLOUIS K. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN F. 
Rating:
2.0

Customer did not leave a comment.

ARIELLER S. 
Rating:
3.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
3.0

Customer did not leave a comment.

JULIEM B. 
Rating:
4.0

Customer did not leave a comment.

Keith J. 
Rating:
5.0

it was a great place to rent from .the staff was excellent and very helpful .

Vincent N. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Amanda was helpful, attentive, understanding of the needs and took action to help iron out my issues for my trip.

Lara J. 
Rating:
5.0

Customer did not leave a comment.

PETERANTHONY L. 
Rating:
5.0

AS A BUSINESS OWNER AND LOCAL ENTREPRENEUR, I HAVE USED UHAUL POUGHKEEPSIE AND Newburgh and had horrific experiences, have spent THOUSANDS with UHAUL (I have a business account) both Amanda and Alan were phenomenal- there's NO PLACE like home (because of THEM I decided to stay with UHAUL) I was headed to Self Storage. Thank you UHAUL OF KINGSTON! For all of my UBOX AND CAR HAULER NEEDS! Also looking to purchase car hauler used and retired for $995 out of VA HQ but UHAUL CORPORATE HASNT GOT BSCK TO ME. I WILL GET WOTH SLAN IM SURE AS THE ASM HE WILL ASSIST!

ANDREW H. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

GARRETT J. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
3.0

Bring things like boxes out to the truck. Furniture pads ordered in advance should already be in the truck when the customer arrives.

David C. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

SOHAIL K. 
Rating:
5.0

Customer did not leave a comment.

DAWNM M. 
Rating:
5.0

Customer did not leave a comment.

Rebecca S. 
Rating:
5.0

Customer did not leave a comment.

ADAMMICHAEL T. 
Rating:
4.0

Customer did not leave a comment.

F B. 
Rating:
5.0

My questions prior to installing a trailer hitch on my vehicle were answered knowledgeably and in good time. I am impressed how quickly the hitch was installed. There was no stress in the whole process.

Rachel M. 
Rating:
5.0

Nothing

RICARDO M. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

Everything was nice and clean.

LESZEK K. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
3.0

Customer did not leave a comment.

PETER T. 
Rating:
4.0

Owner of the franchise could not have been nicer. Chatted me up about my need for the trailer and my trip as he hooked it up to my truck. Real pleasant guy.

Brnard F. 
Rating:
1.0

Our 24/7 pickup at 8 am was promised. But not available. Why can't U-Haul email my invoice to me? Y

HENRYS C. 
Rating:
5.0

No comments, everything went great! Keep up the good work!

Matthew B. 
Rating:
5.0

probably more customers service

OSCARANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

RICHARDPAUL S. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Well I didn't get vehicle I reserved online, but they contacted me ahead of time, and matched me with something that met my needs. The pricing online was different for the insurance, and they honored it. The vehicle wasn't in disrepair, but it had stuff from previous renters. Overall it worked for what I needed, and saved me money. The service was friendly, and attentive

william S. 
Rating:
5.0

Customer did not leave a comment.

JULIO Z. 
Rating:
5.0

Customer did not leave a comment.

JESSEJ F. 
Rating:
4.0

Very good service, but it did take some time because they were quite busy.

Joseph Y. 
Rating:
3.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

JUSTINTHOMAS G. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

Customer did not leave a comment.

gregory M. 
Rating:
5.0

Friendly attendant, very quick return.

Thomas W. 
Rating:
1.0

When I moved out of the unit I went to the office to notify them I was on my due date when I moved out they were trying to make me pay for another month that my stuff wasn’t there they were very young courteous staff I had to explain to them blindly what was happening as far as maintaining those water leaks throughout the building the plywood has water damage and moose I think you need to look at the staffing in the maintenance staff of that building fixing problems and may be Relocate all the staff or re-train in better customer service

Richard A.  |  Overall Experience 
Rating:
4.0

None smoking labels were ignored in the pick-up. It also had a sticky gas pedal. The truck accelerated twice while my foot was on the brake.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

SABRINAC A. 
Rating:
3.0

Customer did not leave a comment.

ROSEM R. 
Rating:
5.0

none

Rick M. 
Rating:
5.0

Customer did not leave a comment.

ALANAA A. 
Rating:
4.0

Customer did not leave a comment.

CAMERONDARRELL C. 
Rating:
5.0

Customer did not leave a comment.

MICHAELSCOTT G. 
Rating:
1.0

I had a confirmed 6am rental and arrived to find that they don't open until 7am. I had a mover and friends waiting at a storage place 100 miles away. I hail customer service phone service was not helpful at all. The owner of the location showed up at 6:30 , I explained the situation and he pointed to a sign posted about how to return a truck after hours using an automated service. I said that I was taking the vehicle out. He said “same thing”. He did not assist me in anyway and left me to stand in a dark parking lot without helping. It was shocking as his name tag said “owner”. When I made the initial reservation there was NO Mention of needing to check the truck out using the app and no direction on how to do so using a key lock box. The whole experience was frustrating, and maddening. I made me think twice about ever using U Haul again and I have told this story to many people which is really not good for your business.

Marcia K. 
Rating:
3.0

I rented a tow dolly and honestly was appalled at the condition of the tie down rachet straps. They both were extremely frayed one to the point that I had no choice but to trim down in order to use it safely and properly. I told the employee about it when I returned the dolly and the employee didn't seem to care

VINCENTJ P. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Have more 4x8 trailers Do not switch last minute- be upfront as to what is available n have what was requested when first making the reservation.

ROBERT C. 
Rating:
4.0

Customer did not leave a comment.

RENEECYNTHIA S. 
Rating:
5.0

I use this facility all the time. I still have a storage unit and rent trucks frequently. Great staff. Give them a raise!

Jen G.  |  Overall Experience 
Rating:
5.0

Pay attention to reservations concerning extras that people reserve

BRIANANTHONY J. 
Rating:
5.0

Excellent service

Richard S. 
Rating:
3.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Mitchel C. 
Rating:
3.0

Customer did not leave a comment.

MICHAELKEVIN C. 
Rating:
4.0

Customer did not leave a comment.

ADAMJOHN K. 
Rating:
4.0

Customer did not leave a comment.

GLORIA R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maribel R. 
Rating:
5.0

Customer did not leave a comment.

Elena B. 
Rating:
5.0

Very helpful and timely. Reasonable price and great service.

RUBIN L. 
Rating:
3.0

The actually storage units have seen better days

jennifer m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Allison S.  |  Overall Experience 
Rating:
1.0

After a detailed phone reservation conversation about reserving a storage space, when I arrived at the facility they gave me the wrong size which I could not use. I had to scramble,in a strange town, to find another unit.

Shelley S.  |  First Impressions 
Rating:
4.0

Very nice!

Norma M.  |  First Impressions 
Rating:
5.0

Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.

Laura M.  |  First Impressions 
Rating:
3.0

Service above average Storage unit facility below average

laura b.  |  First Impressions 
Rating:
5.0

Everything was smooth from top to bottom. Very helpful. Very friendly. Terrific and convenient location.

FRANK C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jen G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kylie J.  |  First Impressions 
Rating:
5.0

Amanda, from the Ulster Ave. Store NY., what a great hire! Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck. Very positive experience, Be safe and well Thank you Art

arthur s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

vincent m.  |  First Impressions 
Rating:
5.0

Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!

Holly W.  |  First Impressions 
No reviews have been submitted for this location.

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