Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I left U-Haul with no right rare light. I had to call roadside assistance and found out the wiring was bad.
DAVID J
Rating:
3.0
I waited for a long time to be helped. When I received the truck, one of the headlights was out and a brake light as well, which I couldn’t know until driving. I was worried I’d be pulled over and receive a ticket.
HANNAH K
Rating:
1.0
I returned the unit at 615pm on the day it was due. I was to return it by 630pm, so I was 15 minutes early. There were so many returns at that time that I couldn't pull into any of the return lanes and the guy told me to park in the lot blocking cars. I talked to him for a couple of minutes as he was unhooking the trailer from my truck. I asked if he needed to see my paperwork, he said no I will unhook you and you are done. After he unhooked me I told him to have a good weekend, shook his hand and left. I texted my wife when I arrived and 3 minutes later when I was on my way home. That night I got my bill in my email and they charged me for 2 days instead of one as they said I returned the unit at 643pm, 13 minutes late. I called the hotline and I am disputing the charges.
VICTOR M
Rating:
5.0
Loved that it was open on Sunday when no one else was
Justin R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RON G
|
Online Move In
Rating:
5.0
As always the manager nathan at kingston uhaul was very helpful.
ANDREW R
Rating:
2.0
Get a staff with some semblance of customer service.
JOHN A
Rating:
5.0
Customer did not leave a comment.
Heather S
|
Overall Experience
Rating:
5.0
A great resource for the surrounding community!
ARTHUR J
Rating:
2.0
Re: Kingston location - initial woman I spoke with for info/quote was very helpful. When I returned to secure the rental, I worked with a man who could not seem to operate the computer or be bothered to speak clearly or explain things. He had to start all over again due to losing the info or something. He also said he did not see a U Haul drop off location in Boonton, which I have used before. He then gave me the keys and let me go on my own to find the van...might be better to bring the customer to the vehicle, please. There were 20-25 vehicles in the lot.
Re: Boonton, I dropped off the van at approx 2:00pm same day. The employee said I would he would log it in but turns out, he did not do so until the next day, after I was receiving texts asking when I would drop off the van. I called the U Haul 800 # and spoke to a woman who said this sometime happens, but she will reach out to Boonton to resolve this. I hope I do not get an overcharge that I have to contest.
DAVID V
Rating:
2.0
Customer did not leave a comment.
angela m
Rating:
4.0
The service was good but the trailer was in poor shape. A couple of the tires had low tread and the ratchets were in horrible condition. I had to oil them to get them to even open. Clearly no one has been maintaining them.
MICHAEL H
Rating:
3.0
Customer did not leave a comment.
BRIAN M
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
2.0
Staff are appalling. Disinterested and borderline rude
QUENTIN O
Rating:
1.0
Customer did not leave a comment.
melinda p
|
Overall Experience
Rating:
4.0
Check engine a low tire pressure lights in
MICHAEL T
Rating:
5.0
Update the office,the place needs a makeover/ update Badly!
VINCENT B
Rating:
5.0
Excellent experience with trailer hitch installation. Everything from booking appointment through install was efficient, professional and right on time. Nathan did an excellent job and would highly recommend this location if you need a trailer hitch.
Michael N
Rating:
5.0
Customer did not leave a comment.
Gerard G
Rating:
3.0
Why take the time to do everything on line to save time but when you get to uhaul to get your rental you have to wait in line behind people who didnt.
ROBERT T
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
5.0
Customer did not leave a comment.
THOMAS C
Rating:
5.0
Customer did not leave a comment.
VINCENT P
Rating:
5.0
Customer did not leave a comment.
RONALD S
Rating:
5.0
Very professional, and very nice people who work there.
Roland P
Rating:
5.0
The entire experience was great. Wonderful staff all around. Just keep doing what y’all are doing. Your service is greatly appreciated. Thank you!
OMAR W
Rating:
4.0
Customer did not leave a comment.
doug n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
James S
Rating:
5.0
Customer did not leave a comment.
DANIEL B
Rating:
3.0
Customer did not leave a comment.
LISA B
Rating:
1.0
The pin was not right for the equipment
JAMIE M
Rating:
5.0
Customer did not leave a comment.
PETER S
Rating:
4.0
Customer did not leave a comment.
PETER S
Rating:
4.0
Customer did not leave a comment.
MICHAEL E
Rating:
1.0
I’m very upset at my experience. I was given the wrong information about where the truck was located and was looking around for 45 minutes until I was chatting with U-Haul to tell me there’s another location on the other side. Then I get the truck and everything I ordered wasn’t in the truck. So I had to drive from Saugerties back to Kingston spending more money to pickup the dolly at least because I absolutely needed that. It turned my day to not being at all.
BRITTANYM M
Rating:
5.0
Customer did not leave a comment.
LAWRENCE D
Rating:
5.0
Customer did not leave a comment.
GREGORY P
Rating:
5.0
Great service , no issues whatsoever.
Robert D
Rating:
5.0
Customer did not leave a comment.
Chava M
Rating:
4.0
Customer did not leave a comment.
MONIQUE M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELENA I
Rating:
5.0
Team was great helped me get my tow behind all hooked up and was very helpful thank you
DAVID J
Rating:
5.0
Customer did not leave a comment.
Andy M
Rating:
4.0
If you could experience difficulty with the truck I e, getting the key out of the ignition that the sales representative explain that to you. If you go one minute over your expected time to bring the truck in that you will be charged for a whole day. The sales person had a condescending attitude and I did not like it. I brought the truck back in with the needle right where it was when I rented it and she charged me for gas and said it was way I brought it back way under what the needle said that was not true. I will try to find another U-Haul location in the future.
DUANE T
Rating:
5.0
The location is great for me, but I had to return the 10 foot truck to Kingston instead of Germantown. The whole round-trip rules you guys have needs to change.
John H
Rating:
4.0
The gentleman that waited on me was very polite and helpful. I have a little bit of a hearing problem and he was very kind and raised his voice so that I could hear him better. Great service.
DOROTHY T
Rating:
5.0
Customer did not leave a comment.
luke s
Rating:
5.0
Staff was very helpful and amazingly professional.
BINDU P
Rating:
5.0
Good fast
ALEXANDER D
Rating:
5.0
Customer did not leave a comment.
Erik S
Rating:
3.0
I love u haul and the Kingston ny office people are awesome! I'm not a perfect customer and it's never been a problem.
Full and correct service.
DAVID B
Rating:
4.0
Customer did not leave a comment.
VINCENT P
Rating:
4.0
Customer did not leave a comment.
BRYAN B
Rating:
5.0
Client should get a credit for extra fuel in rental on return
Thomas D
Rating:
5.0
Customer did not leave a comment.
ROBERT D
Rating:
5.0
Customer friendly, clean facility, big space to maneuver and clean equipment. They were very accomadating and understanding with me having to push back my pick up a few times.was also able to rent a tow hitch for $5 a day with my trailer
LEONARD G
Rating:
1.0
Nasty man at desk so rude and not helpful also truck was sticky inside and dirty and I was very nice to him 3 times in a row even at drop off 2 hours later and I paid 125.00 I didn't have to save my daughters stuff from being ruined outside. The app check in was great I went in because I couldn't find our truck outside it was a long distance away with 3 kids it was a little crazy and he just said oh it's out there keep looking like omg never again
Dawn J
Rating:
5.0
Customer did not leave a comment.
C H
Rating:
5.0
Every one was polite, helpful. Process of renting, seamless, went quickly. Would use again.
LOUISE D
Rating:
3.0
Customer did not leave a comment.
BRIAN M
Rating:
4.0
Customer did not leave a comment.
LAURE J
Rating:
4.0
Customer did not leave a comment.
RICHARD L
Rating:
4.0
Customer did not leave a comment.
EUGENE F
Rating:
5.0
Customer did not leave a comment.
BLAKE L
Rating:
4.0
Customer did not leave a comment.
ROBERT B
Rating:
5.0
SERVICE AND EQUIPMENT WAS TERRIFIC.. THANK. YOU.
LOUIS E
Rating:
5.0
Customer did not leave a comment.
JASON S
Rating:
5.0
Customer did not leave a comment.
Kirk S
Rating:
5.0
Friendly and very helpful
SUZETTE R
|
First Impressions
Rating:
5.0
Everything was great!
KAITY A
Rating:
5.0
Everything was great! Thanks!
MARISSA W
Rating:
3.0
Make it known to not come get your vehicle before pick up time. Was told we don’t have for you. Told me to go 14 miles away to next location.
H M
Rating:
5.0
Employees were responsive and present. Super easy! Thank you.
STEPHEN F
Rating:
5.0
Customer did not leave a comment.
JON-TAYLOR E
Rating:
5.0
Customer did not leave a comment.
GABRIEL P
Rating:
5.0
Customer did not leave a comment.
JASON R
Rating:
2.0
Both times we came in for drop off and pick up, people behind the glass were so hidden and barely acknowledged us. No personality and acted annoyed that we were there. Absolutely no customer service. Your people should be a bit nicer when customers come in. Wasn't impressed at all.
ROBYN K
Rating:
4.0
Customer did not leave a comment.
EUGENE F
Rating:
5.0
Customer did not leave a comment.
RAYMOND A
Rating:
5.0
Easy, convenient experience. Very friendly person!
LAURA L
Rating:
5.0
Customer did not leave a comment.
JESSE J
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
DAVID V
Rating:
5.0
Customer did not leave a comment.
Kris O
|
Overall Experience
Rating:
3.0
Average because the storage unit itself was not particularly clean, and the first unit I looked at had a leak in it (they gave me a new one). It was also very low security with little space to turn around a truck. It wasn't so bad that I would say NO to any of the above questions. All good. Thank you.
Connor M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DAVID V
Rating:
5.0
Customer did not leave a comment.
MICHAEL S
Rating:
5.0
People were fantastic. The truck was good. Just wish I had cruise control.
SCOTT R
Rating:
1.0
The location employees did not come out at all at the check in to inspect existing damages on the truck. Instead they said we have to do it, take pictures of them and upload them in a link that was sent to us which was glitching. The site was also not allowing uploading more than four pictures when preexisting damages were more than that. The employee forgot to load the requested blankets. The trucks breaks were bad. The transmission gets stuck on over-revving.
CRISTIANA C
Rating:
5.0
Customer did not leave a comment.
DANIEL W
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
2.0
I was pulled over by the police for having inoperable running lights. We tested the turn signals and brake lights yet the running lights at night were not illuminating. Not a great experience to be pulled over for it!
CHRISTOPHER R
Rating:
3.0
Customer did not leave a comment.
JASON M
Rating:
5.0
I just love the people that work there / your people are so good to me
JOHN G
Rating:
4.0
The check in process was very friendly- my only complaint is forcing us to finish it on the phone- for older people that is difficult, and seemingly unnecessary when we are there in person.
DANIEL N
Rating:
5.0
The trailer I rented had broken wiring. The person helping me noticed and immediately swapped for a working trailer. He made the connection, checked the lights and I was on my way. Super fast return as well. Highly recommend this location.
Seth G
Rating:
5.0
Customer did not leave a comment.
DANIEL D
Rating:
5.0
Customer did not leave a comment.
Richard L
Rating:
5.0
Customer did not leave a comment.
MARK A
Rating:
5.0
Customer did not leave a comment.
HEATHER F
Rating:
5.0
We just dropped off and used our app
But was very convenient!!
Jane C
Rating:
3.0
Customer did not leave a comment.
STEVEN S
Rating:
5.0
Easy, seamless transaction. Great price!
TODD B
Rating:
5.0
Customer did not leave a comment.
JON M
Rating:
5.0
Customer did not leave a comment.
Clark V
Rating:
5.0
Customer did not leave a comment.
Haitham H
Rating:
5.0
Customer did not leave a comment.
JANINE T
|
First Impressions
Rating:
1.0
I had damages that was supposed to be covered with my insurance and I am not getting help!!!
brenda s
|
Overall Experience
Rating:
5.0
The manager and his cohort working were fantastic. Definite assets. Clean up their building for them though. It needs significant updating to make it more appealing
ERIC Z
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Ronald D
|
Overall Experience
Rating:
5.0
It was an easy experience. People were friendly and helpful. Have used this location 3 times. Always a great experience.
Gayle O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
5.0
courteous and helpful staff
Barbara C
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Stephanie T
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
jeremy a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patricia S
|
Overall Experience
Rating:
5.0
Good guys. Very helpful, and kind.
Anthony L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christine A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Darrell G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
PHARA F
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jason L
|
Overall Experience
Rating:
5.0
Kingston Uhaul is a great storage facility. Clean, safe and friendly. Highly recommend.
GAYLE O
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
christine A
|
Online Move In
Rating:
5.0
Always good service!
GAYLE O
|
First Impressions
Rating:
1.0
I told Nathan and team multiple times that the entrance gate was up. It remained up 24/7 for the last 4 months. This storage facility is not secure in the least.
I also requested multiple times that the door to the unit be fixed because it could not stay open without being propped open. It was never repaired.
Diana G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERICM M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER H
|
Overall Experience
Rating:
4.0
There was supposed to be a lock in the unit ready for me, there was not. I had one from a previous unit I had so I put that on there.
Heather G
|
Online Move In
Rating:
2.0
$95 a month for a 5x5 closet is ridiculous.
Devin K
|
Overall Experience
Rating:
2.0
The measurements were inaccurate and they were unclear of the dimensions. I rented a 8 foot long by 5 foot tall by 5 foot wide trailer and when I was told the dimensions of the storage unit were the same it was 4’6 by 4’8 by 8 ft tall and had cob webs and leaves with trash outside of other units next to mine.
KENDALL O
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
stacey o
|
First Impressions
Rating:
5.0
Ty!
Glenn L
|
Overall Experience
Rating:
4.0
The male working Sunday was very rude and very unfriendly.
The pretty young woman there was very friendly and helpful,
I had rented a uhaul cargo van the day before as well as a 10x10 storage unit.
I was there Sun to move my belonging into the unit. When I was done, I had stopped at the main office to get something from my personal vehicle the was parked there while I was renting the cargo van.
I pulled into a parking space to stay out of the way of other things that were going on our would be going on.
The male employee came up to my window very rudely and with an attitude and told me returns were over there.
He never greeted me or acknowledged me. Or asked me anything at all.
I told him I was not there to return anything, that my personal vehicle was there and I was retrieving something from it. At which point he said nothing and just walked off...
He should have greeted me in some pleasant manner, he did not.
He should have asked me nicely if he could help me. Again, he did not.
Instead he approached me with and runde and very unpleasant attitude.
I have worked in many many different jobs that had me in contact with customers and people in general, this is not how you approach them and treat your customers and the general public.
I would like him made aware of his bad actions and have him re-trained in customer service.
Other than him the other employees were great, from the young pretty female to the older gentleman and the heavy-set male employee.
Very friendly and easy to communicate with. Very easy and pleasant experience when they were there, bad experience with the male on Sunday.
Ronald D
|
Overall Experience
Rating:
3.0
The store and staff was fine. But the toilet broken.
They need a plumber ASAP.
Linda S
|
Overall Experience
Rating:
5.0
Thank you
You have the best team there.
A wonderful crew
Always ready to help with a smile
Thanks Richard
Richard T
|
Overall Experience
Rating:
5.0
Allen was always very helpful and very easy to deal with he’s an asset to ur company thank U!!
Laura B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MASANI G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULAA W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ERICM M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIM P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Rodney W
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Norma M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Amanda L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlene B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sheila B
|
Overall Experience
Rating:
4.0
Just rented out storage unit so to rate it a littke premature but the over all experience so far has been above average
Keith M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PERRY J
|
Overall Experience
Rating:
2.0
While I was pleased with the way the staff treated me, I was appalled at the state of the storage unit. The four was left open when I arrived, which I thought was to ease my move in. However, I quickly discovered that the door was off the rails, and bent, making it difficult to close. Additionally, the unit was absolutely littered with trash, especially a ton of broken glass and ceramics.
I expected it would have at least been swept and checked before I moved in. Had I known it wouldn't be, I would have brought a broom to clean up before unloading.
The broken glass was a safety issue, and the damaged door is at best disappointing, and at worst will make accessing my belongings difficult.
DIANNE W
|
First Impressions
Rating:
5.0
Angel is the best
Sarah P
|
Overall Experience
Rating:
5.0
Very friendly and accommodating in every need.
CYNTHIAL R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Michael P
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Clay H
|
Overall Experience
Rating:
5.0
One-way access to unit requires either backing in or turning around in a small area. Unit was excellent and service above what was expected.
joseph y
|
Overall Experience
Rating:
1.0
When I moved out of the unit I went to the office to notify them I was on my due date when I moved out they were trying to make me pay for another month that my stuff wasn’t there they were very young courteous staff I had to explain to them blindly what was happening as far as maintaining those water leaks throughout the building the plywood has water damage and moose I think you need to look at the staffing in the maintenance staff of that building fixing problems and may be Relocate all the staff or re-train in better customer service
Richard A
|
Overall Experience
Rating:
5.0
I use this facility all the time. I still have a storage unit and rent trucks frequently. Great staff. Give them a raise!
Jen G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
GLORIA R
|
Overall Experience
Rating:
3.0
The actually storage units have seen better days
jennifer m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Allison S
|
Overall Experience
Rating:
1.0
After a detailed phone reservation conversation about reserving a storage space, when I arrived at the facility they gave me the wrong size which I could not use. I had to scramble,in a strange town, to find another unit.
Shelley S
|
First Impressions
Rating:
4.0
Very nice!
Norma M
|
First Impressions
Rating:
5.0
Angel who was working at the time we moved into the storage facility was very helpful. Thanks to him it was a good experience, after several days of travel and moving it was nice to end with a helpful person at UHaul.
Laura M
|
First Impressions
Rating:
3.0
Service above average
Storage unit facility below average
laura b
|
First Impressions
Rating:
5.0
Everyone in the Kingston U-hal are all amazing group of people, they always helped me when I need it and they always made me feel welcome in the store. And I would us them again for my rental. Thank you all so very much.
NOREEN K
|
Overall Experience
Rating:
3.0
Gate was never locked, fence is broken in several areas and anyone could get into the facility at any time. Staff is super friendly and helpful and with the pandemic storage units have been hard to come by. Uhaul did the job. I bought a house and no longer need to unit. Thanks!
monica r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brian B
|
Overall Experience
Rating:
5.0
Everything was smooth from top to bottom. Very helpful. Very friendly. Terrific and convenient location.
FRANK C
|
First Impressions
Rating:
5.0
Excellent experience! Great staff! Clean and safe facility! Thank you!
Gayle O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Thomas F
|
First Impressions
Rating:
2.0
This facility had one large unit available according to their online inventory, I reserved it, and i paid for it upon arrival. Though there were only two free units left on the lot, the one I had reserved had mountains of garbage in it that had not yet been cleaned out, rendering moving in impossible. I did not move in to a uhaul storage facility, and am unlikely to try again. The staff arranged a storage unit reservation at another facility and that is the most I can say for my experience at Uhaul’s storage facilities.
Christina K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Brian B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mary B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jen G
|
First Impressions
Rating:
1.0
Had a storage reservation for destination point and drop off point after my drive from Florida with a. 4x8 trailer. You didn’t hold my reservation and had no space available. I was told that’s a problem between your office and customer service who takes the reservation. No. That’s a problem for your customers.
John R
|
First Impressions
Rating:
4.0
Hard to get through over the phone
LYDIA M
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kylie J
|
First Impressions
Rating:
5.0
Amanda, from the Ulster Ave. Store
NY., what a great hire!
Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck.
Very positive experience,
Be safe and well
Thank you
Art
arthur s
|
First Impressions
Rating:
5.0
The staff is consistently the same and always friendly, polite and happy.
I have used them for years for van and truck rentals and now storage. Best facility I have ever utilized and I have had storage consistently for 10 years.
Jen G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniella J
|
Overall Experience
Rating:
5.0
Storage facility roadways extremely icy and hazardous. Needs salting.
Jen G
|
First Impressions
Rating:
4.0
Angel cleaned out the truck I rented.
I had forgotten my EZ pass.
He was extremely cordial and put it aside for me.
Thank you Angel!!!
Paul N
|
Overall Experience
Rating:
1.0
Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail.
I replied to the late email that I did not have any rental with U- haul
Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.
robert d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Atoya W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniella J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marsha G
|
Overall Experience
Rating:
4.0
I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.
WILLIAM S
|
First Impressions
Rating:
2.0
The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location
Cortney H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vincent m
|
First Impressions
Rating:
2.0
Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work
Cortney H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Todd w
|
Overall Experience
Rating:
5.0
Good
Cathy O
|
First Impressions
Rating:
5.0
Thanks u haul for good service when I needed it
nancy l
|
Overall Experience
Rating:
5.0
Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!
grace v
|
First Impressions
Rating:
5.0
The company was very accomodating
Gary C
|
Overall Experience
Rating:
4.0
Met my expectations very well
joe y
|
Overall Experience
Rating:
5.0
Thanks
Lea C
|
First Impressions
Rating:
5.0
Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!
Holly W
|
First Impressions
Rating:
5.0
Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.
joe y
|
First Impressions
Rating:
3.0
Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve
William W
|
Overall Experience
Rating:
2.0
There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"
Colleen R
|
Overall Experience
Rating:
4.0
In store was great
Jodi Y
|
Reservation
Rating:
5.0
The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.
Shannon M
|
Overall Experience
Rating:
3.0
I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time
margaret d
|
Overall Experience
Rating:
4.0
When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.
