Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great staff at this location. I have 2 storage units and rent trucks frequently. Manager is very hands on and it shows within operations.
Jen G.
Rating:
3.0
Improve customer service. Staff training on how to handle customer complaints, including sensitivity of language.
Sophia M.
Rating:
5.0
Nice clean new cargo van with a full tank. They also got me in and out quickly during both pick-up and drop-off.
MICHAELJ H.
Rating:
5.0
Customer did not leave a comment.
LEOEDWARD I.
Rating:
4.0
Customer did not leave a comment.
ANDREWA A.
Rating:
5.0
Customer did not leave a comment.
charlie T.
Rating:
5.0
Customer did not leave a comment.
JOSHUAM T.
Rating:
4.0
The day of my rental the people working were very pleasant and helpful. Very much appreciated!
Lisa C.
Rating:
5.0
Customer did not leave a comment.
GEORGEE T.
Rating:
5.0
The guys in this office were great and super helpful.
PAULEDWARD Z.
Rating:
5.0
Service was quick easy and ready when I arrived. Morning checking service clerk was friendly and helpful . Drop off was quick. Thank you! LL
Lorraibe L.
Rating:
4.0
Customer did not leave a comment.
Brian B.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jonas C.
Rating:
5.0
Customer did not leave a comment.
Peter G.
Rating:
5.0
It would be nice if the trailers had a wheel on the front to be easily maneuvered during pickup/drop off. Otherwise everything was perfectly fine!
Ryan M.
Rating:
5.0
Customer did not leave a comment.
WENDY H.
Rating:
3.0
The guy who helped hitch the trailer to my truck is the man. I don't know his name but he was a hustler and hard worker. Give that man a raise. I hope he sees this comment. If he does. I'm the guy with the green Toyota Tacoma. Thanks dude!
JOSHUAMICHAEL S.
Rating:
3.0
There was a message on the screen that said oil needs to be changed. No one went over the vehicle with me before I left. No one told me that I would have to pay an additional $20 if I got there after 5:00 p.m.. I wasn't told that I had to put gas in it. I assumed that because I was paying for the mileage that was not something I would have to take care of. It says $19.95 plus mileage. I paid $86. That's absurd.... they charged me a gas fee, a late fee it's terrible absolutely highway robbery. I feel victimized And I will never ever use Uhaul again never!!!!!
DEBRALEE W.
Rating:
5.0
Customer did not leave a comment.
DESVERNIE JR H.
Rating:
1.0
Customer did not leave a comment.
JAMESTHOMAS III R.
Rating:
5.0
Customer did not leave a comment.
Mary B.
|
First Impressions
Rating:
3.0
I walked in the store and waited a good 5 mins in plain view of a staff member. No one greeted me, asked how can they help or even just to tell me hang on while they dealt with another matter.
I had to seek another employee to ask my questions about drop off.
Marshall F.
Rating:
4.0
Customer did not leave a comment.
KENT EDWARD S.
Rating:
5.0
Nothing. Very professional and helpful. Both locations, Brooklyn and Kingston.
Christopher L.
Rating:
5.0
Very helpful staff they did a wonderful job helping me when I needed it.
MICHAELB J.
Rating:
5.0
Everything was excellent!
Anthony P.
Rating:
5.0
Customer did not leave a comment.
MENAHEM H.
Rating:
5.0
Customer did not leave a comment.
ANNA R.
Rating:
5.0
Really easy and efficient with the app. Employees, too, are efficient and nice.
Marguerite S.
Rating:
5.0
The checkout was very quick and efficient and the staff very nice. Thank you!
Elizabeth S.
Rating:
4.0
Inform customer that updates on the bill will come in email and tolls will eventually be charged.
ROBERTB R.
Rating:
5.0
Customer did not leave a comment.
Jen G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jennifer G.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHERPHILI R.
Rating:
1.0
Customer did not leave a comment.
Damon E.
Rating:
5.0
No suggestions
THOMASF H.
Rating:
3.0
I included a utility cart in my reservation and it was not in the van when I picked up the rental. I called the Kingston location and asked for the charge to be taken off of the total fee. I was assured by the store employee that the charge would be removed from my total due. It was not removed and I had to pay for equipment that I did not even have.
Alison B.
Rating:
5.0
Customer did not leave a comment.
Michael D.
Rating:
5.0
Train all staff to treat customers with the experience I encountered. Efficient, polite and friendly.
Stephanie W.
Rating:
5.0
Customer did not leave a comment.
Steven R.
Rating:
5.0
Customer did not leave a comment.
Andew S.
Rating:
4.0
Right size truck was there and ready to go. Staff was hardworking helpful and friendly.
The only problem we ha with the truck is that there was no windshield washer fluid and the windshield was dirty.
sari S.
Rating:
3.0
The employees didn't walk me to the van I was renting. They didn't actually show me or tell some of the operational features of the van. I have some knowledge of cars. The van worked just fine. I had figure out some features while driving, not safe.
Stephen C.
Rating:
5.0
Great
KEVINJOHN Y.
Rating:
4.0
nice people
JOHNG L.
Rating:
5.0
Customer did not leave a comment.
JUDITHA F.
Rating:
2.0
I have rented from this location many times and many times the gas is rigged. The needle is close to the E but as soon as you drive a few feet down the road IT DROPS BELOW THE E. In order for the vehicle to be truly full the needle is past the E.We get hit hard if we don't bring it back full but they pull this shit on us. We don't want to then go back and make them fill it at that point.I am losing money on gas each time they do this.
Steven B.
Rating:
3.0
Customer service was great. Although there was only one person working there which seemed odd. The final cost was way higher than I thought.
Sarah J.
Rating:
5.0
Truck was pretty dirty and again had cigarette smoke in the past smell. Kept the windows open.. Customer Service was great and so were the employees onsite that day. There are some really nice people who work there. I particularly am fond of who checked me out and checked me in. They go the extra yard to be helpful and genuinely kind. They are very hard workers. Busy location.
Jen G.
Rating:
3.0
Staff had left 10 mins early and locked up and then charged us a fee for after hours return and I had to spend another 45 mins on hold to get it refunded. Terrible customer service uhaul
GUSTAVOADOLFO S.
Rating:
3.0
I hadn't rented a U-Haul for 5 years. I really liked the mobile phone process for checking-out. I almost missed the text notification with the link. It would have been nice to have been proactively told about it when checking out with the employee. Also, when I returned the van, I didn't realize there was a mobile check-in process until after I had left the U-Haul location. Things worked out fine though.
SIAVASH D.
Rating:
1.0
We were provided two sets of VERY, very dirty moving blankets. They actually had wood chips, so not sure how that's possible, but clearly they wrap them up in the bag as if they've been washed, and then whoever is counting on using them hopefully doesn't have anything fabric or that should not get completely soiled. We will not rent from this location again.
Richard T.
Rating:
1.0
THE WORST CUSTOMER SERVICE - NO ONE ANSWERS THE PHONE....EVER.....app doesn't work....can't access final bill. website never sends the verification code. HORRIBLE EXPERIENCE
JULIE T.
Rating:
5.0
Customer did not leave a comment.
PETER D.
Rating:
1.0
Had a storage reservation for destination point and drop off point after my drive from Florida with a. 4x8 trailer. You didn’t hold my reservation and had no space available. I was told that’s a problem between your office and customer service who takes the reservation. No. That’s a problem for your customers.
John R.
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First Impressions
Rating:
3.0
Only one employee waiting on customer on Saturday morning. Are you kidding me. He was fine but long wait!
RAYMONDANTHONY J F.
Rating:
5.0
Customer did not leave a comment.
PETER D.
Rating:
5.0
Personnel at both locations were very friendly and helpful
Carl D.
Rating:
5.0
Make it easier to sign up and use trucks for out of state travel reservations even if you drop back to same location. Not everyone travels locally.
Norman B.
Rating:
3.0
The first question in this survey asks "How would you rate this location overall" which I think might be a confusing question to some people. The physical location is one aspect of the customer experience, and the service is another very different aspect. The location looked a little tired, but the service was very good - the help I received at this location was much appreciated.
PETERA M.
Rating:
5.0
Customer did not leave a comment.
LAWRENCEF B.
Rating:
1.0
Staff is selfish rude an racist
LENNOXV C.
Rating:
5.0
Customer did not leave a comment.
Michael G.
Rating:
3.0
Customer did not leave a comment.
ARTHURJ R.
Rating:
4.0
Hard to get through over the phone
LYDIA M.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Kylie J.
|
First Impressions
Rating:
5.0
Do not always have good experience with Uhaul. This one positive -- folks were helpful and friendly.
Cornelia F.
Rating:
5.0
Customer did not leave a comment.
OSCAR M.
Rating:
5.0
Excellent service and equipment. Thank you.
Alison W.
Rating:
4.0
Customer did not leave a comment.
Antonio J.
Rating:
3.0
Need more staff when busy.
DAVID S.
Rating:
4.0
Customer did not leave a comment.
JENNIFERS T.
Rating:
3.0
Customer did not leave a comment.
Benjamin F.
Rating:
1.0
I would not recommend UHaul.
Hazel K.
Rating:
5.0
"Allen" was the staff member who checked me in - kind, courteous, and full of great info and tips.
Rita L.
Rating:
5.0
Customer did not leave a comment.
SARANEROSS O.
Rating:
5.0
Great employees! They were really helpful and accommodating. They made the whole experience easy and stress free. Would recommend this service and this store again.
Vanessa B.
Rating:
5.0
Great job, thank you!
MARYJ S.
Rating:
5.0
The Uhaul mobile app needs updating as there multiple bugs that need to be addressed. Fixing those bugs will make the process smoother for customers to order and return equipment.
Ricardo N.
Rating:
5.0
Customer did not leave a comment.
Peter F.
Rating:
4.0
Customer did not leave a comment.
DENNIS R.
Rating:
5.0
Excellent customer service
KATRINAP C.
Rating:
5.0
Customer did not leave a comment.
RICARDO M.
Rating:
2.0
I had to pay for 8 days when I only needed 4 and was charged
for more mileage than I used. It cost me $3000 when it should
have been half the price.
Hazel K.
Rating:
4.0
I was not pleased with the online return procedure. I was annoyed by the fact I had to create an account for return check-in!
Vincent S.
Rating:
5.0
Customer did not leave a comment.
KEVINPATRICK S.
Rating:
5.0
Easy to deal with. Very simple process
THOMASJOSEPH JR M.
Rating:
1.0
Poor customer service, tried ripping me off by telling me gas was higher then it was and good thing i took pics! Tire pressure was low with light on! Will never rent here again
Christopher O.
Rating:
5.0
The staff was really nice to me n respectful to me I have no complaints I'll rent from them anytime
LATICIAD W.
Rating:
5.0
Customer did not leave a comment.
GINAM K.
Rating:
3.0
When I drove the pickup truck home, I noticed someone (perhaps a previous customer) left an approximately 25-pound Craftsman tool box in the opened of the truck. When I returned the toolbox at the end of the day, the agent did not note the return or provide a receipt for having received this item. I was left with no reassurance that this toolbox would be returned to the previous renter of the truck.
Regis O.
Rating:
5.0
Customer did not leave a comment.
Kevin P.
Rating:
5.0
Customer did not leave a comment.
Stephen B.
Rating:
5.0
Customer did not leave a comment.
James S.
Rating:
4.0
Customer did not leave a comment.
MICHAELA S.
Rating:
5.0
Wait time for the 1-800 number is extremely long if need to speak to a customer representative- other than that, every time I have rented a truck I have been very satisfied.
Don G.
Rating:
5.0
Customer did not leave a comment.
ALFONSOPAUL G.
Rating:
1.0
The employees were not wearing face masks. They were rude and unfriendly.
Michael D.
Rating:
5.0
Customer did not leave a comment.
Kevin P.
Rating:
1.0
Trucks are not clean ,staff on personal phones ,and rude
Lennox C.
Rating:
5.0
Customer did not leave a comment.
LUCIANOM M.
Rating:
1.0
The systems were down which meant that pickup took an extremely long time. Staff was dejected and the lady on staff was super negative which I understand.
Jesse W.
Rating:
5.0
Customer did not leave a comment.
JOSEPHC D.
Rating:
1.0
$42 for a quarter tank!? Fuck you
KEVIN M.
Rating:
5.0
Customer did not leave a comment.
Vincent M.
Rating:
1.0
I feel like I have to watch everything to make sure I'm not being taken advantage of. I always have to take a picture of the gauge to prevent from being over charged, This happens every time
MICHAEL W.
Rating:
5.0
Amanda, from the Ulster Ave. Store
NY., what a great hire!
Very thorough, I even rented a short duration 10x25 unit on your premises. It was great being able to rent and store, not going elsewhere to return the truck.
Very positive experience,
Be safe and well
Thank you
Art
arthur s.
|
First Impressions
Rating:
5.0
The staff is consistently the same and always friendly, polite and happy.
I have used them for years for van and truck rentals and now storage. Best facility I have ever utilized and I have had storage consistently for 10 years.
Jen G.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniella J.
|
Overall Experience
Rating:
5.0
Storage facility roadways extremely icy and hazardous. Needs salting.
Jen G.
|
First Impressions
Rating:
4.0
Angel cleaned out the truck I rented.
I had forgotten my EZ pass.
He was extremely cordial and put it aside for me.
Thank you Angel!!!
Paul N.
|
Overall Experience
Rating:
1.0
Was not told till end of registration that I could not store my car. The paper work was reversed. But following Tuesday I received a late notice for my rental unit. Since the call to the facility was differed to a call center and I waited 40 minutes on two different occasions to no avail.
I replied to the late email that I did not have any rental with U- haul
Final received phone call from Kingston facility asking me if I had a storage unit at the Kingston location. I replied no I did not.
robert d.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Atoya W.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniella J.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Marsha G.
|
Overall Experience
Rating:
4.0
I just wanted to thank the people there for accommodating my niece during our little mix up. They found a way to make it work for her and again I am very grateful.
WILLIAM S.
|
First Impressions
Rating:
2.0
The staff was good the facility needs repair this includes buildings the driveway is horrible and it really looks dumpy it’s too bad because it’s a great location
Cortney H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
vincent m.
|
First Impressions
Rating:
2.0
Very tight trying to get around with a truck fencing knocked down tree limbs hanging over Driveway could you some work
Cortney H.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Todd w.
|
Overall Experience
Rating:
5.0
Good
Cathy O.
|
First Impressions
Rating:
5.0
Thanks u haul for good service when I needed it
nancy l.
|
Overall Experience
Rating:
5.0
Really awesome and helpful service. Kind and courteous staff, who listen to your situation and help you in every way they can. Highly recommend this location. Thank you for your help!
grace v.
|
First Impressions
Rating:
5.0
The company was very accomodating
Gary C.
|
Overall Experience
Rating:
4.0
Met my expectations very well
joe y.
|
Overall Experience
Rating:
5.0
Thanks
Lea C.
|
First Impressions
Rating:
5.0
Awesome experience all the way around. Everyone was very helpful, and exceeded my expectations. Thank you!
Holly W.
|
First Impressions
Rating:
5.0
Excellent service in every way. Equipment worked perfectly. Storage unit was clean and in good location. Personnel professional, efficient, and pleasurable to work with.
joe y.
|
First Impressions
Rating:
3.0
Had trouble resolving the issue of having the pods picked up after they were unloaded. Several phone calls were made with no call backs. Eventually the issue was resolved once the manager got involve
William W.
|
Overall Experience
Rating:
2.0
There were mouse droppings in the unit.I was told "the alarm may go off when you open the door, just ignore that." No security. When I said I was checking out I was asked "so what do you want then?"
Colleen R.
|
Overall Experience
Rating:
4.0
In store was great
Jodi Y.
|
Reservation
Rating:
5.0
The staff is excellent. All employees I worked with were friendly, polite, efficient and helpful. I needed storage and help changing a rental truck in a pinch and they helped so seamlessly.
Shannon M.
|
Overall Experience
Rating:
3.0
I asked one of the employees to have the manager call me in regards to my concerns that the door to get access to my unit was always jamming. Never received a call the gate was NEVER open on time
margaret d.
|
Overall Experience
Rating:
4.0
When the lock we purchased did not work it was addressed to keep our belongings safe however we requested a refund and were not given one nor were credited for the inconvenience of not having access.