Customer Reviews for U-Haul Moving & Storage of Kingston

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kingston

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Tony R. on

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Joseph B. on

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No parking, you can't leave a car there.

jonathan P. on

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Julie P. on

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Only one person was working when the truck was dropped off. Waited 15-20 min for service

Judy B. on

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Heather M. on

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The vehicle contained a used water bottle and parking receipts from the previous renter. Otherwise the vehicle was clean.

Janet S. on

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Charmaine B. on

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rejean G. on

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Heather M. on

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Scott C. on

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Sophie D. on

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it was my 1st time doing a self drop off of the equipment. and it was easy and very intuitive. I'll use it again because I love how convenient and affordable uhaul is BUT a lot of the customers service rep are unpleasant and rude at this particular location. I'm a small business and i can't afford enterprise and budget but sometimes the reps are sooooo rude that I wish I could afford different option. I really had to share this because it's been an ongoing issue.

Alirexa S. on

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Lisa S. on

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I had great experience with my rental--from my first inquiry about renting a truck to picking it up. Your staff were polite and helpful. I wish I had names to go along with this so they could receive credit. I will definitely use U-Haul again.

Wayne O. on

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Terri M. on

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They forgot to clean the trailor and i was stuck with not only cleaning the trailor but also stuck with an appliance dolly that i had to use valuable space for. They apologized but it still was a bummer. Took space i really needed. I had measured my load to foot just right. Then well it didn't....

Rebecca S. on

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I wanted to use the new 24/7 Pickup anytime feature. I called this location and spoke to a man who said not a problem you can pickup an hour after we close. I get there, waste an hour on the phone with customer service just to be told this location doesn’t offer that. So I come back in the morning to pickup the truck ( that was in a lot across the street ) so it wasn’t even ready to be picked up the night before. This delayed my move several hours because I had help available at night ( when I was supposed to get the truck ) but not during the day. So my husband and I were stuck moving and loading the U-Haul by ourselves while caring for our 9 month old baby. We have used U-Haul several times in the past and each experience is below average, but this by far was the worst yet. We move frequently because of my husbands job but never again will be using U-Haul.

Markus R. on

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Ricci S. on

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Very friendly helpful staff. Will book again ty.

ken R. on

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See above box .

Dustin M. on

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Sean P. on

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The windshield wipers on the uhaul I was driving didn’t work.

sue O. on

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Ur text and site tend to b confusing fr senior citizens

SCOTT M. on

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Jack H. on

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elizbeth S. on

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Steven K. on

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The drop off location and service in Kingston were both excellent and far superior to what we experienced in Montreal.

ANGELE F. on

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Fast in and out drop off with no hassle!

Christopher S. on

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Peter W. on

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Great place good staff.

Rohan S. on

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Indicate that the amount charged when checking in is the estimate which will be only a hold and a final amount will be charged upon return and verification.

Gary L. on

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U-Haul rep in Napanee told us there was a truck there we could have used that day, but we were told pickup was in Kingston, 45 min. away from Napanee. Napanee rep. Was excellent in his customer service.

ken H. on

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Sandra H. on

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Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

NATALIE K. on

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Very helpful staff. Professional and polite

VIRGINIA L. on

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The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

peter w. on

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Friendliest and best customer service I have experienced from a uhaul office .

Garth C. on

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No comment

INAYAT C. on

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When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

Madison A. on

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We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

margret s. on

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Cameron was especially helpful -- the other two guys were super as well. MargStark

Maryanne B. on

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Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Troy D. on

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Great as always

Troy D. on

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These people are fantastic, very personable.

Kandice J. on

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Excellent service

Laura E. on

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Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

gabriela l. on

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The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

Irene A. on

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Staff are courteous. Very clean facility.

JILL J. on

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Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

Jinhoon L. on

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Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Richard C. on

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All good

Kaitlin G. on

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Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Stephen N. on

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Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Trish S. on

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You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Dalton B. on

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Move out date was Sept 4/18

Patricia M. on

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Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

roxane h. on

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We were happy with the service we received. Thanks!

GEOFF M. on

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Great location and service

GARY L. on

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The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

Neumar R. on

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The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

sarah p. on

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Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.

Christian K. on

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Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job

ERIK F. on

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Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

kevin a. on

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The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

Denise D. on

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The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Yantian L. on

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Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Rene M. on

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Excellent service all around at this Kingston location.

John D. on

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You’re on line staff is horrible maybe one out of 10 or affective...

John D. on

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The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

Bill h. on

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Understaffed with a poor attitude towards customers.

Roberta F. on

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Have used this site for many moves in the past and would definitely return.

Trish P. on

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Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.

Craig M. on

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