U-Haul Moving & Storage of Kingston

Rating:

4.0

The only issue is that the windshield wiper on the driver's side did not make contact very well with the windshield so there was a large patch of icy coating right at eye level. It eventually cleared away with the defroster on high.

Rating:

5.0

Truck was clean but in no working order to have been given it for the move. The front breaks were birning and made the trip scary. Glad I got great service thou will rent again even with the one issue it was picked up from my location quickly

Rating:

4.0

I have purchased packing goods and rented a truck for a day from these folk. I never had a problem and the service was polite every time I was there.

Rating:

3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Rating:

5.0

Nothing. Great experience from start to finish.

Rating:

5.0

You are doing very well as you do to help your costomer! Thank you

Rating:

5.0

Your trailers are great. They are light enough to pull but heavy enough to get the job done easily. Thank you

Rating:

5.0

Pick up was quick and staff very pleasant.

Rating:

5.0

Nothing. Glad you are open while this pandemic is on! Thanks!

Rating:

5.0

No problems whatsoever.

Rating:

3.0

The mobile experience has too many steps. I abandoned it and went in to the store. The reps were friendly and helpful

Rating:

1.0

Please be patient with your customers and go through every details both inside and outside of your van before the van leaves your station. If a customer makes a complain, please change the van for the customer if possible and let the customer agree to the state of the van before he takes the van away. More, importantly, let the customer agree to any claims of damaged to the van before you put it into writing.

Rating:

5.0

Just drop up. Staff member came out to greet me and I didn't have to go in. My phone and exciting info was enough. 2 mins. Great service

Rating:

5.0

Excellent customer service by staff

Rating:

5.0

The web site was a little hard to navigate (from a cellphone). Wasn't sure if my info was going through.

Rating:

1.0

By far the rudest employees I have ever dealt with. Awful customer service. I picked up my truck yesterday and paid cash intentionally as I cannot use the credit card that U haul kept on file without authorization from a rental last summer. I called the location today to beg to pay cash and they refused to help me and made fun of me. I am absolutely disgusted.

Rating:

5.0

Fast service, very happy

Rating:

3.0

went in person to make a reservation. got an email confirmation with contract details that do not match what was discussed. got an email saying that my reservation was cancelled even though i did not cancel it, turns out they somehow booked me twice. was told id get a call 24 hrs ahead as confirmation but never did. called in to confirm my reservation and found out the pickup time did not reflect what was discussed. showed up for truck pickup and credit card terminal malfunctions. requested km package was not on the contract. there was garbage in the truck, including a pack of cigarettes, so clearly no one has inspected it. paid 338$ at time of pickup but on return im getting another bill for 370$. you tell me. how was my perceived experience of this uhaul location?

Rating:

5.0

always clean the pick-up inside, including steering wheel, door handles, rear view mirror, dashboard - and even more urgent during the duration of COVID-19

Rating:

5.0

No good job.

Rating:

5.0

That was easy, thank you!

Rating:

4.0

I used the website pick your truck application. The truck was not located where the website was displaying it.

Rating:

5.0

Not a thing! Service was excellent and the staff very helpful.

Rating:

5.0

Nothing as far as I could see

Rating:

5.0

Friendly, efficient staff.

Rating:

5.0

Shelby was Fantastic. Thank you

Rating:

5.0

Very satisfied, these guys all explained everything very well

Rating:

1.0

Clean your facility. Also, clean your vehicles. And last but not least, maybe find a facility that people can park at and have an option or leafing their vehicles while they pay hard earned money to rent your poorly kept vehicles that are far too often barely safe enough to be road worthy.

Rating:

4.0

Offer another option besides. We don't have anything available when there was more then enough vehicles to rent on the property. The guys who were cleaning the vehicles when they came back gave me better news then the desk person. He wasn't very nice like his coworkers were.

Rating:

5.0

When attempting to return the truck after hours through the online return platform, it would not accept my location. I ensured the locations services was turned on and have pictures to show the time of return etc.

Rating:

4.0

Clean the interior of the truck

Rating:

3.0

The storage facilities were overbooked and full, so we couldn't use our free month of storage there. As well we dropped our vehicle off only for them to tell us we should have been there 4 hours ago? We had no idea we had a time limit, nobody informed us at any Uhaul and not did this location call to see where we were.

Rating:

5.0

Very quick friendly service. I was very pleased with the people that were working the day I rented. Only negative is that the UHaul truck itself was pretty rough in the driving area. It was clean but just seemed old and needed a few things fixed.

Rating:

5.0

Excellent quick service. Very helpful staff. Clean inviting location.

Rating:

5.0

Everything went smoothly for a last minute move. Truck performed great! No complaints at all!

Rating:

1.0

Customer service is very bad. I had to remain on the call for 30 minutes just to get in line.

Rating:

3.0

The instructions for fuel was not clear and when I spoke to the employee about how they could instruct people about the fuel instruction he was rude. I simply said he could explain to customers by saying this part on your paperwork tells you how many litres to put into the uhaul. Instead of this is where your fuel needs to be at.

Rating:

1.0

The customer service provided by UHaul was absolutely horrific. They overcharged us multiple ways, and they changed pick up and drop off locations. I will never use Uhaul again, and I will direct all of my friends and family to never use again.

Rating:

5.0

All staff friendly and professional Reservations issues quickly solved and accommodations for extra time and mileage due to availability very fair Thank You

Rating:

5.0

Drop off was during off hours.

Rating:

5.0

Have your agent, as they're booking the reservation for the truck, remind, or point out to, the person renting the truck, that while a dolly and blankets are available in the back of the truck for a nominal fee, any rope for tying down the cargo must be supplied by the person renting the truck.

Rating:

5.0

Everything went down perfectly. I needed a van to transport a large appliance from nearby CostCo to my home. Was able to drop in, get a van, move the stuff, and return the van within a couple of hours. This is the second time I've done this. Super convenient. No complaints. Thanks!

Rating:

3.0

Mobile check-in a little confusing and seems to be much slower than just checking in at counter. Pretty easy to drop off, but key drop could be better labeled (it was a different style than what was shown in the example photo).

Rating:

5.0

More.parking space availability.

Rating:

5.0

Very friendly and knowledgeable staff... equipment was clean and ready at checkout. Would highly recommend.

Rating:

1.0

1)Honour the confirmed reservation and have the required equipment at the site at the appointed time - nothing better than arriving at the site and being told - NO TRUCK AVAILABLE 2) Provide equipment that does not LEAK 3) Consider training U-Haul people with a few people skills - all of the interaction at this site was reprehensible

Rating:

5.0

Truck had a cracked convex mirror on the passenger side that the agents knew about. When I pointed it out to the agent he said "oh yeah we know about that" he then offered to place an "X" sticker on the mirror. This ended up pushing the piece of the mirror into the housing. When I returned it the I commented to the agent about the mirror and he said it would be fixed right away. Perhaps taking the truck out of service until the repair can be made would be the safest course of action.

Rating:

5.0

One tire on the trailer only had 12 lbs of air in it but it was clean

Rating:

3.0

It would be nice to have one of your employees do a quick check over of the vehicle with the customer so both parties can be on the same page in regards to the condition of vehicle/equipment being rented. Check tires, check for scrapes/damage, ensure nothing has been tampered with (eg. Emergency kit in the cabin of the truck, make sure the dolly is still zipped, etc.). It wasn't a problem i had this time but I saw some the room for error where folks might think they've been overcharged for items they do not use.

Rating:

4.0

Have more staff available

Rating:

5.0

Your staff are great, so helpful and friendly.

Rating:

1.0

Parking lot is crowded and difficult to manouver. We paid upon receipt of vehicle and were informed upon returning the vehicle that we didn't have to do anything else. 3 days later we received an email stating we were in arrears for money owing . $200 this 8hr 100km round trip cost. Ridiculous!

Rating:

1.0

Ensure that equipment meets minimum safety standards. We left the site and started driving to Toronto and experienced a flat within the hour. When checked at u-haul depot located at Coburg which was also a Goodyear tire centre they replaced the tire and technician Logan found other left tire had low pressure of 16PSI. Two right tires were found to have dangerous PSI of 65 & 67 respectively. Our safety was compromised, we felt we were put in serious risk due to the extreme over / under inflation which should have been checked by attending staff at pick up.

Rating:

5.0

Just a little 'FYI', just in case there is another "rarely rent pick ups" out there - as we found out - you release the tailgate by hitting the "unlock" button on the key fob. The person that we spoke with to try to find this out did not know this little tidbit. Our local office person did!! YAY! This came after sitting on hold for 1/2 an hour with our initial call. Too long for such an easy answer. Other than that, this was a great rental experience. Thank you.

Rating:

5.0

The guys that work at this location are awesome! Friendly, helpful, just all around good guys.

Rating:

4.0

The equipment was not up to my safety standards , several clearance lights were not working, neither was the license plate light.

Rating:

2.0

Staff at this location were grumpy and customer service was not there.

Rating:

5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Rating:

5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Rating:

5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Rating:

4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Rating:

5.0

Excellent customer service

Rating:

4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

Rating:

4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

Rating:

3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Rating:

5.0

Guys at the facility were helpful

Rating:

5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

Rating:

4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Rating:

5.0

Great service. Very friendly, a pleasure to deal with

Rating:

5.0

great

Rating:

1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Rating:

2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Rating:

5.0

Great place good staff.

Rating:

5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Rating:

4.0

Very helpful staff. Professional and polite

Rating:

4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

Rating:

5.0

Friendliest and best customer service I have experienced from a uhaul office .

Rating:

5.0

No comment

Rating:

4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

Rating:

5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Rating:

5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

Rating:

2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Rating:

5.0

Great as always

Rating:

5.0

These people are fantastic, very personable.

Rating:

5.0

Excellent service

Rating:

5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Rating:

5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

Rating:

5.0

Staff are courteous. Very clean facility.

Rating:

5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

Rating:

1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Rating:

5.0

All good

Rating:

1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Rating:

3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Rating:

1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Rating:

5.0

Move out date was Sept 4/18

Rating:

5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Rating:

4.0

We were happy with the service we received. Thanks!

Rating:

5.0

Great location and service

Rating:

4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

Rating:

1.0

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Rating:

3.0

Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.

Rating:

1.0

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job

Rating:

2.0

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

Rating:

2.0

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

Rating:

3.0

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Rating:

1.0

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Rating:

4.0

Excellent service all around at this Kingston location.

Rating:

5.0

You’re on line staff is horrible maybe one out of 10 or affective...

Rating:

5.0

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

Rating:

1.0

Understaffed with a poor attitude towards customers.

Rating:

4.0

Have used this site for many moves in the past and would definitely return.

Rating:

5.0

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.