Customer Reviews for U-Haul Moving & Storage of Kingston

Rating:

5.0

Friendly staff, ans very helpful with documenting photos correctly!

Rating:

4.0

You need an express return and checkout. It took me 30 minutes to checkout when I returned the trailer. Much too slow.

Rating:

1.0

When a customer notebooks a truck insure it is available when promised. Ensure staff are knowledgeable.

Rating:

3.0

My problem was more with the Armstrong Road location in Kingston. I called a couple of hours before to confirm that we could drop off there and when I arrived we were informed that there was no room for our truck. We were charged for the extra miles that it took us to drive to the other location on princess street. The worker at Armstrong Road told us we could go there and do the self return to return the truck, but when we arrived we couldn’t do it because we were at the wrong location. Thankfully the manager called us and fixed the situation which we appreciated. It was frustrating after such a long day of moving.

Rating:

5.0

Employees were very helpful and friendly. They made sure that I knew what my responsibility was so that there were no surprises. Thank you.

Rating:

3.0

Not enough staff - long wait times both picking up and dropping off

Rating:

5.0

Fast friendly service. My only complaint is that there isn’t a lot of room in the parking lot

Rating:

4.0

Open at 8. The app is very helpful in being able to do a lot of items beforehand.

Rating:

3.0

Quick efficient and reasonably priced

Rating:

5.0

Tyler was excellent in helping with my needs. Thank you.

Rating:

4.0

Really busy and the parking lot is extremely overcrowded. Great service though.

Rating:

5.0

Once again, the whole experience was top notch.

Rating:

5.0

The truck was in excellent condition, customer service was fabulous

Rating:

5.0

I had stopped in to rent the day before but my trailer lights would not work. Your employee (Ethan) helped me troubleshoot, he identified fuses and helped in every way possible. In the end we were unable to make the lights work but I was very impressed by your employees attitude and efforts. Special thanks to Ethan!

Rating:

3.0

Interaction with employee was limited to approximately five seconds with no communication or questions regarding fuel or mileage. I then got nickel and dimed for six, yes six litres of fuel even though the gauge was the same as when I picked it up. Very cheeky.

Rating:

5.0

I have found all of the staff at this location to be very pleasant to deal with. I have visited a few times and always had excellent interactions. My only suggestion would be as follows - the location has no on site parking available. The U-haul staff should all make it a habit to notify the customer of this fact ahead of time ( i.e when booking a reservation ) . I was fine but I can imagine an individual getting into a jam if they showed up alone and have no place to park their car.

Rating:

5.0

Great experience. They also found my wallet and got ahold of me within an hour of losing it and reporting it missing.

Rating:

4.0

The Kingston lot is WAY too small for such a busy location. I literally had to park in the middle of the lot as other cars and trucks were placed everywhere. A bit chaotic and difficult for my daughter who was picking me up. She kept getting honked at but because of vehicle placement, there was no where for her to park. The office was having system issues so unfortunately there was a back log. The staff was incredibly helpful and I don’t blame them for anything. They were just doing the best they could with what seemed to be an overly hectic morning. I tried to tell them about the missing blankets and sticky seat as I did not want any of that to reflect on me, and I did not want to be charged for the missing blankets as I never received what I ordered. I love the Kingston location and staff and I frequent them for supplies and of course rentals when the need arises. My only complaint is the location is way too small.

Rating:

5.0

Quick drop off process, in and out in 5 minutes

Rating:

5.0

Customer service was excellent at pickup and drop off

Rating:

2.0

Imspite of informing the advisor.that i have insurance on the credit card ,which cover me.from.accident or any unexpected casualty ,I was charged coverage charges for 10$ plus ,its not about charges ir was about payment and charges . I feel i am taken for.ride .

Rating:

5.0

This is beyond the staffs ability to control but they could use more space for their vehicles and for customers. Otherwise they did an excellent job in explaining and serving customers.

Rating:

1.0

Do not charge extra to the customers for the mileage. I only drive my rental truck 205 km but got charged extra.

Rating:

5.0

Truck was clean. However, the rear hatch was rusted and as a result was very, very difficult to close and open. Staff was made aware. Staff very friendly.

Rating:

4.0

such wonderful and amazing staff Ethan and Michelle went over and above for me couldn't not thank them enough for helping me in any which way they could in the past ten month for myself..highly recommend !!!

Rating:

4.0

Everything was smooth and easy! Thanks!

Rating:

3.0

Apparently there is a charge for cleaning for $25 plus tax???????????

Rating:

4.0

Good customer service. The truck was really banged up (with "claim settled" stickers everywhere) but it did the job.

Rating:

1.0

You guys overcharged for the distance which we haven’t driven. It says 53km we driven, there is no way we drove that much distance for moving from one apartment to another inside the Westend side of Kingston.

Rating:

3.0

I am extremely unhappy with the amount I was charged. The employee lied about the rates when I was given the van.

Rating:

5.0

The service was great.

Rating:

1.0

I returned the vehicle a day early. And with less mileage that originally estimated. Being a day early should of lessened the fee I was charged, but the cost remained the same. Its 4 days later and I'm being charged an additional fee. 4 days later?? Why?

Rating:

4.0

I checked no for the equipment being well maintained as the left side taillight on the trailer I was given did not work properly. It did not work on the first test with the employee, she reset the wiring and it worked. Once in the road it stopped working again. It was intermittent, my truck gives me an alert when the lights are not functioning. I notified upon return.

Rating:

5.0

Everything was great

Rating:

3.0

When someone books a certain sized trailer for a move, don’t confirm that you can give them that trailer and then 48 hours before, call and tell them they have to drive to another location 90 minutes away just to pick up the trailer they need! We ended up having to take a smaller trailer and then spent 4 hours trying to Tetris everything into it. You made what was a very simple move into an absolute nightmare. The worst part was that they HAD the trailer we needed, but we weren’t allowed to use it because we were doing a one-way rental. If that’s a problem, then you could have let us know that when we rented and we would’ve made other arrangements.

Rating:

4.0

Great customer service and precheck in and out work very smooth

Rating:

3.0

I had to wait as the staff couldn’t find the keys to the 10’ cargo van so they had to do the paperwork all over again as they need to change the truck number on the contract & on return the new associate working didn’t know how to process the paperwork to print my invoice . I found the two delays very frustrating as I was on a very tight schedule & these unforeseen delays at pick up & return were an unnecessary stress on a busy moving day . The young men working were very professional & polite but seemed overwhelmed with customers Also the store layout is very congested & the front office desk is cluttered with add on sales merchandise giving the area a very dollar store appearance. I will continue to use this U haul location but hope improvements will be seen on my next visit .

Rating:

4.0

When I got there, I was looking for a specific sized trailer, none was available. When I went to leave, I noticed a slightly smaller one that would do. I rented the smaller one. Maybe it was because they were busy, but I would suggest that staff go the ‘extra mile’ to assist the customer. Otherwise, great experience.

Rating:

5.0

It would be nice if you could park your own vehicle on the lot

Rating:

4.0

Nake sure that the previous customer has removed any llocks.

Rating:

4.0

Fairly easy to get going. I was not informed of the need to inspect the trailer before leaving but overall it was easy and quick.

Rating:

3.0

See above comment. Impossible to get a hold of anyone to help me retrieve a lost transponder. The drop Off was chaotic.

Rating:

5.0

No everything was very professional, explained very well and drop off was more than expected, easy, quick and final bill adjusted accordingly. Awesome experience. Thank you for your first class service Pitchuck

Rating:

2.0

Storage price consistently increased, in shorter and shorter increments. As well as the after hours access was constantly broken.

Rating:

5.0

They greeted me warmly, and there was no wait at all. I even showed up early for my truck pickup. When I returned the truck 24 hours later, they still remembered who I was. The price was great, and the 15' truck was perfect for the job.

Rating:

5.0

The staff were all friendly and efficient. The truck was clean and well maintained. The pick up and drop off were both easy. The experience was great all round.

Rating:

5.0

Great system laid out to have you out in the truck and easily drop off vehicle. Staff was very friendly and knowledge for questions asked were on point. Great experience wouldnt of changed a thing. Dont move often but I know who I will use in the future. Thanks : )

Rating:

3.0

I needed a truck for an emergency movement of a trailer as a result of a truck break-down. I appriciate the after hours pickup however no locations have pickup trucks any more and the full-size vans don't have receivers. I called U-Haul to book a truck and she told me the 10' box trucks have a hitch rcvr, so I booked that. When I got there, it did not. I noticed the 20' truck did and changed my booking after being on hold for a long-ass time. I got in the truck and it was at 1/4 tank, which in my opinion is unacceptable as you don't compensate for fuel, yet will charge me for fuel used if it's lower. I ended up returning it much fuller. This unit apparently was inspected this month (according to the U-Haul rep), but the thing has the handling of a lawn tractor!! If you turn left, then put the wheel straight, it keeps going left... you have to turn a bit to the right to get it to track straight. There was no hazard light switch. Pretty sure that's a safety issue. This was a huge mess that could have been easily solved with a truck or van that had a rcvr hitch.

Rating:

5.0

10/10

Rating:

4.0

Your telephonic customer service department could use a course on customer service.

Rating:

5.0

I’m quite disappointed in the call centre. I was going to be an hour late and I spoke with two people at the call centre and I was told I would have to be charged for an additional day. So I took the charge and returned the equipment first thing the next morning. We were advised at the location that since we brought it back before 8am there wasn’t an additional charge. To the call centre charged us unnecessarily which is quite disappointing.

Rating:

5.0

Person I dealt with was great, helpful and nice to deal with.

Rating:

3.0

I normally enjoy the experience with uhaul. However, this time was spoiled by some strange clear oil left on the shelf and floor of the truck. I assumed it was just water, but after rubbing my sweater in it and pushing my couch into the one corner, where a puddle of this strange oil was, both were damaged. We only moved furniture so it wasn't anything we were moving. Besides this, easy and hassle free process for the rental.

Rating:

5.0

These guys were super both times I've used them

Rating:

4.0

The lot is too full of rental vehicles. No room yo park or even manoeuvre through the lot. Stuff must get hit a lot.

Rating:

3.0

The vehicle was clean but in terrible mechanical shape making it a pig on gas, and having very poor power performance. It cost me $250 to move a camper trailer 80 km. Rip off business model. Vehicle came with 1/4 tank which means I had to put on more km to get gas. There is no record that says "under normal driving, you can expect to use x amount of fuel " this leaves the customer guessing.

Rating:

5.0

Although I dropped the truck off after hours, the location was clean, professional, and there were plenty of signs to tell me what to do. I have used this location in the past to rent trailers and have always had a positive experience. I will be calling this location to let them know the truck that I dropped off has issues that need to addressed.

Rating:

5.0

Easy Peasy. Onsite attendants on May 2, 2026 were very helpful, informative and accommodating. When I arrived at the storage facility, it was very very busy with many vehicles parked in the lot. One of the lot attendants moved a rental trailer so that I could park my mini van close to the entranceway. This made the process of moving big, heavy things out of storage very easy and timely for me. A small yet very generous and courteous gesture like this goes a long way to build brand loyalty. Overall, a very positive experience at this location. Pls share this comment with the onsite staff who worked on May 2, 2026: Great job. Keep up the good work. Thx.

Rating:

5.0

Ethan that works there made things easy on me. All tge staff were helpful, I remember him specifically helping me with questions. Thanks!! MP

Rating:

5.0

I was surprised how early the cut off was for getting access to the storage facility when I first moved things into it. Other than that, the experience was very good. Staff were extremely helpful. Storage area was clean and well lit. I felt my belongings were secure. The parking lot area is extremely tight at this location.

Rating:

5.0

Great staff. Competent and very helpful

Rating:

5.0

Always great dealing with Uhaul

Rating:

4.0

Maybe would be nice to extend the access hours. I had a storage unit in BC which was opened all night long in case of emergencies. But, apart from that, everything is ok!!

Rating:

5.0

Great first impression.

Rating:

5.0

They understood that my unit was due on the 27th of each month but I did not get my old age pension until the third last banking day at the end of each month.I know that this was not there fault that I always paid the late fee.I really had to thank them.

Rating:

2.0

Cost was too high.

Rating:

3.0

Was clean and well maintained.

Rating:

5.0

Awesome service and cleanliness! Polite and professional staff!

Rating:

5.0

Thanks

Rating:

5.0

Great friendly staff, clean place, easy access, all was the way it should be!

Rating:

5.0

Very friendly, informative representative.

Rating:

1.0

Some staff were argumentative and it was a struggle to try and retrieve items from our unit because the doors were blocked more often than not and when bring items in our out, we would consistently be told not to leave the doors open.

Rating:

4.0

The staff at check and and check out were great. We went two evenings last week to pick up stuf from locker after work. The app said access to locker was 0500-2200 so we were there just before 1700. 2 nights in a row there was a heavier set lady working and she was outside and all she kept saying was is your access 24 hrs? She did not actually come up and have a proper conversation with us. Just basically speaking loudly out in yard. I was unsure of 24hr access but was going by app. She wanted name and locker number making us feel like we were causing disruption to something we knew nothing about. Not professional in sorting anything out or taking time to properly discuss. Locker location and acess and use of carts and the in/out using our code was otherwise just fine.

Rating:

4.0

The storage unit I had was good with height and length. I wasn't happy with that there was no light in it.

Rating:

5.0

Staff was super helpful in getting us set up to store our items. Very pleasant to deal with.

Rating:

1.0

Arrived and staff was unhooking the trailer before I had even talked to them and where rude and ignorant towards me. 80 for storage and might want to measure you unit wasn’t 5x5 no notification about the over charges for unit never was informed about the 110$$ fee for the storage never got emailed until the day after !!!! Ask for area repe for the area and got we don’t know how it is ,,, used to work for U-HAUL and it was off the most rides people that I had ever dealt with A call form you would be better off then this thing

Rating:

5.0

Here's the corrected version: "I appreciate the staff who are always ready to help. This was my first experience with a storage facility. When I got there, I expressed the same sentiment to the staff. The girl who was working there helped me a lot to understand the storage facility (I forgot her name). Highly recommend Princess St. U-Haul storage!"

Rating:

1.0

My storage locker was robbed twice. I lost around 2k worth of stuff (a bike, and some electronics). I have insurance on my Peterborough locker, so I thought I had insurance on this one because I didn't sign an agreement here until after I was robbed- so I assumed it was under the same agreement. Since I don't have insurance here, I'm just out of luck, and I lost all those possessions. No follow up from the manager, no credits given, they wouldn't even show me the video. The staff was nice, but largely ineffective, and didn't take any ownership over the problem. Honestly, the Peterborough U-Haul compared to Kingston is night and day in terms of quality.

Rating:

4.0

Huge hole in top of our storage locker.

Rating:

5.0

Rob Kilfoyle was so nice and extremely helpful! Very grateful for his service from booking to move out he is wonderful!

Rating:

4.0

Had some issues sorting out the unit at first but it was a good experience overall

Rating:

5.0

Very friendly and accommodating staff. I had to coordinate an 8 hour move while house-hunting and changed my dates and plans several times. Staff were always patient and understanding. Highly recommend!

Rating:

5.0

Great job

Rating:

1.0

I found one girl very rude and ignorant has no clues on customer care especially when we leave money into your paychecks, I was told I'd give that one extra day to remove a bed out of my storage facility they went and put a lock on it and I had to pay an extra month where I lost my keys on 16th had to get a locksmith then that my van broke down cost me $600 to remove my bed that includes the extra $100 fee for an extra month I did not need I went the next day to remove my bed out of the storage locker and there was a lock on the door and the gentleman would not remove it I told the girl never to speak to me again in the phone she speaks with I find some stuff including the manager extremely rude to the people who put a paycheck pockets the manager should have gave me the extra day to remove the bed then the locker would have became available to rent to others, I'm not impressed with the conduct of one girl and one or two staff members there they need to improve their customer relations8

Rating:

5.0

Helpful staff, clean facility, great price.

Rating:

5.0

Clean facility, friendly and helpful staff, and very reasonably priced.

Rating:

5.0

occasionally a u box was in front of my unit, but the staff moved it right away. The staff was very friendly. When I need to store my bike again I'll look you up.

Rating:

5.0

Warn your customers on the lower level about the pipes that go through first go in I bang my head off the sprinkler system pipe and I got a little bit of a nasty bump on my head you should taste the paint all your pipes in the locker yellow with caution watch your head they have to go down to the hospital tomorrow I have a headache since

Rating:

1.0

Rob - the manager is terrible.

Rating:

5.0

Smooth move in and move out process made the experience with U haul a very convenient option for storage.

Rating:

5.0

Very helpful and very knowledgeable. Would use them again, and recommend UHull to family and friends.

Rating:

3.0

Storage facility smelled of cat urine in places.

Rating:

5.0

Very helpful staff at the Princess Street location. Great job.

Rating:

5.0

The people on duty helped me find solutions to my storage issues. They generally cared and made storage easy.

Rating:

4.0

Thanks Rob, Lighting wasn't *that* good... Drew

Rating:

3.0

Didi not have a larger unit available as per rep mentioned the morning I visited. I would have appreciated a call to confirm it was the smaller unit and try to find two together. As I booked a truck I received one month free rental but that only applied to one unit not the second that was needed. I feel due to the amount of money I have spent with U-Haul, the second unit fee could have been waived for the month as well.

Rating:

4.0

Gave me wrong lovker at first your web site is vomfuding and misleading info but moral of story... guy corrected mistake. I was not upset on pricing just gave me wrong locker is all from what i reserve.. great unit...i thought slip leval was the locker with a shelf...not upstairs downs stairs split level a gew stairs does not matter to me..

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

1.0

False advertising. During online reservation of a one-way moving truck I was offered 1-month free storage at the truck pick-up location. Staff denied usage of said storage unit stating I would take advantage of the free month. They stated that policy was to only honor the free storage at the destination. The destination doesn't have a storage facility.

Rating:

5.0

Friendly staff and very accommodating.

Rating:

5.0

Kingston team is doing a great job

Rating:

4.0

Parking is an issue and we learned the hard way what a split level was (nothing to do with the locker, but the location of the locker - upstairs), other than that we were satisfied.

Rating:

5.0

Graet place

Rating:

1.0

I paid for the storage unit, added items into the unit locked it and left. The next afternoon I return to the unit and find a lock from uhaul on the door that says I haven't paid my fee. So I proceed to front counter and show my receipt for it being paid and was let into my storage unit. This was very inconvenient to say the least. I do not see how paying 216.00 is worth being locked out of my unit the next day, this needs to be remedied or I will leave the facility and find somewhere else to use for storage. Is anyone going to make this better ?

Rating:

5.0

The staff are friendly and helpful. The facility is clean, safe and well-lit. I would definitely recommend.

Rating:

5.0

No issues at all. Staff has been great from the start.

Rating:

3.0

It has been difficult for me to have to carry items up stairs. Have moved elsewhere to ground level

Rating:

5.0

Everything was excellent. My stuff was there for about 9 years, which was longer than I originally thought.

Rating:

4.0

when working/sorting things in our storage unit 1813, the hallway light often went off and made it pretty dark in there. wish the sensor lights stayed on a bit longer. I also found it a bit challenging accessing the entrance for unloading/loading. Access cards would be so much handier than walking-in the main office when staff are often so busy or not available.

Rating:

5.0

Staff were very helpful!

Rating:

5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Rating:

1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

Rating:

5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

Rating:

3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Rating:

5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Rating:

4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Rating:

5.0

The staff were all super amazing,

Rating:

3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Rating:

2.0

Staff at this location were grumpy and customer service was not there.

Rating:

5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Rating:

5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Rating:

5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Rating:

4.0

Confusing as to why the u-haul system requires 3 phone contacts and 2 addresses to rent a storage room. Alternatively phone contacts I understand, but a 2nd address does not make sense. Staff was very helpful in the setup process overall!

Rating:

5.0

Excellent customer service

Rating:

4.0

Very easy check in, facility was clean and organized. Staff was very courteous and polite. Overall very satisfied

Rating:

4.0

The entire process from renting a U-Haul truck, moving my belongings into and out of storage was seamless. The facility is clean, well lit and secure. Staff are friendly and helpful. Would recommend.

Rating:

3.0

I had my storage rental and used it for only 9 days on second month and had to pay for full month did not get prorated I find that totally wrong u should tell customers before renting to them

Rating:

5.0

Guys at the facility were helpful

Rating:

5.0

It was free for the first month with the rental of a moving truck which was a Godsend!.

Rating:

4.0

We got off on the wrong foot bc of workers from the states when I called to reserve giving me wrong information and booking etc. The manager was good about fixing them and helped me to achieve plans.

Rating:

5.0

Great service. Very friendly, a pleasure to deal with

Rating:

5.0

great

Rating:

1.0

booked online,wrong storage unit & no unit(s) to fit our 20’ Truck avail. One way gets no free month, doesnt state that online? Just poor customer service overall, storage area lock broken, bye Uhaul!

Rating:

2.0

Booking online wasn’t working at store, got the wrong locker at first. Was also told you dont get a free month of storage if with one way truck rental but say nothing about that online during booking!

Rating:

5.0

Great place good staff.

Rating:

5.0

Staff were courteous & helpful. Storage unit & area was clean, well lit & secure. Would definitely choose uhaul again

Rating:

4.0

Very helpful staff. Professional and polite

Rating:

4.0

The parking lot is often difficult to maneuver; sometimes the rental trucks and trailers almost block the entrances to the storage unit area. This makes it hard to park close to load and unload.

Rating:

5.0

Friendliest and best customer service I have experienced from a uhaul office .

Rating:

5.0

No comment

Rating:

4.0

When logging in i see 'Next rent due: (date) 0$. the charge appears 1 day after the due date. So when i log in before the date I assume 0 is due, but then incur late fees as rent show AFTER due date,

Rating:

5.0

We had rented a storage unit in Kingston 6 months ago as well as a truck to first get the items there and again to transport everything to the new apartment. Everything went very smoothly. Thanks!

Rating:

5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

Rating:

2.0

Property of mine he staff didn't seem to care anout.T never camebuthaul storage into uent wd brushed it off while explaining to me they had absolutely no intention of looking at the camera feed .

Rating:

5.0

Great as always

Rating:

5.0

These people are fantastic, very personable.

Rating:

5.0

Excellent service

Rating:

5.0

Great customer service, everyone was very professional and friendly. Truck and storage unit was ready when I arrived and both very clean. Would highly recommend for any moving needs!

Rating:

5.0

The Kingston Uhaul staff were extremely helpful and accommdating and made a big difference in the way we experienced the service

Rating:

5.0

Staff are courteous. Very clean facility.

Rating:

5.0

Staff was very friendly at all times. If I ever need storage I would definitely go to u haul.

Rating:

1.0

Not a good service, person taking me in was not friendly, looked very tired and angry.not able to provide why. Never use it again.

Rating:

5.0

All good

Rating:

1.0

Disorganized and incompetent, have yet to be able to actually talk to the manager. Recurring issues with being charged for a service that is no longer being delivered as my belongings were picked up.

Rating:

3.0

Got there my order had not been processed despite visiting the store physically 2 days prior to my pick up

Rating:

1.0

You are sending me emails when I did not make this reservation. I have asked a manager to call me TWICE about this breach in customer confidentiality. If you want to make this right call me 4037637474

Rating:

5.0

Move out date was Sept 4/18

Rating:

5.0

Very friendly staff it was very quick and no hassle getting picking and dropping off the truck I would recommend uhaul to anyone it made my stressful day easier Even when booking the truck was great

Rating:

4.0

We were happy with the service we received. Thanks!

Rating:

5.0

Great location and service

Rating:

4.0

The staff made an critical error and were hard pressed to resolve the issue causing me to return multiple times because of their incapacity to fix their own mistakes.

Rating:

1.0

The truck that I rented was all bit up... nobody walked around the vehicle to show me those scratches and broken parts. It looks like employees are doing a favor to you

Rating:

3.0

Got instigated about smoking the vehicle when explained I wasn’t smoking in It, a young guy looked at me and said are you sure you weren’t smoking darts. Not impressed at all.

Rating:

1.0

Since there is a 200 character limit all I can say is that after my experiences I will never recommend u-haul to anyone nor will I use it ever again. It’s prettu clear no one knows how to do their job

Rating:

2.0

Used location twice over the last 13 yrs.Moved out & was indicated that I would get a partial refund (by Mgr) for pretty much a month's rent.No contact from U-haul despite calling/Email them.Disapp'd.

Rating:

2.0

The truck felt like I wouldnt make it across the street. Dangerous steering column. Poor brakes. The staff are cold too customer and each other. Not one smile or a thank you. I felt sad for them

Rating:

3.0

The uboxs were late and I had a very difficult time trying to talk with a person at the Kingston location. Though I did speak with several people that were helpful this comment box does not have enoug

Rating:

1.0

Staff at the facility seemed overwork and were always in a rush. I was never given a clear path between my u-box and my vehicle. I had to move around obstacles each time.

Rating:

4.0

Excellent service all around at this Kingston location.

Rating:

5.0

You’re on line staff is horrible maybe one out of 10 or affective...

Rating:

5.0

The Kingston staff are fantastic, and accommodating ... There is only one pragmatic online person ( her husband is in the Navy in San Diego) All the rest Should not be picking up the phone for you.

Rating:

1.0

Understaffed with a poor attitude towards customers.

Rating:

4.0

Have used this site for many moves in the past and would definitely return.

Rating:

5.0

Overall U-Haul storage facilities are great. Clean, secure and welll maintained. I never got the after hours code so I was not able to access the facility. I only need this once so not an issue.