Customer Reviews for U-Haul Moving & Storage of Kingston

8060 reviews

2459 Princess St   Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

(613) 549-8880

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(613) 549-8880

2459 Princess St
Kingston, ON K7M3G1
(Princess St @ Centennial Drive)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Facility was very clean, staff was awesome. The moving carts available to use were great.

Colleen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAniel B. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

Work was done as scheduled and staff were pleasant and helpful.

Bill B. 
Rating:
4.0

New crew more pleasant to work with.

Peter W. 
Rating:
2.0

Very impersonal service upon arrival, after a 5 hour drive. Ya I have things to do too. Imagine having to work for a living and deal with customers. PS Lose the FKN tattoos!!

PAULH M. 
Rating:
5.0

The moving pads should not be a charged item. Additional mileage charge was dumb as I returned the vehicle on the same day. It should be per day rental not a "you have this many km included but we won't tell you that so we can charge you for going over that distance" The trucks should have a bungee area to secure the dolly to. Staff were very helpful.

SVEN O. 
Rating:
5.0

Customer did not leave a comment.

james g.  |  Overall Experience 
Rating:
1.0

I am disappointed. I am being harassed with emails and mails about bills that I didn't incur. I only used 1 storage space and I exited the space before it was due and I'm getting bills for another storage that your staff mistakenly added to my account. Please stop harassing me with bills and talk to the staff at the Kingston location.

LYDIAMORIJADE A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GORDONS M. 
Rating:
5.0

Customer did not leave a comment.

NOAH B. 
Rating:
5.0

Pick up was smooth and fast and Cole was professional, helpful and efficient, which made our first foray in to trailer towing a positive experience!

ELIZABETHE C. 
Rating:
3.0

Customer did not leave a comment.

RICHARDT K. 
Rating:
4.0

Customer did not leave a comment.

NORRISW D. 
Rating:
3.0

Make the gas process easier. Take it on full and return it on full. Note: the staff member helping me was great and very helpful.

PENELOPEE M. 
Rating:
5.0

Customer did not leave a comment.

Ian P. 
Rating:
5.0

Customer did not leave a comment.

TOMSHIH-AN H. 
Rating:
4.0

Customer did not leave a comment.

RONILINTRIPIDO B. 
Rating:
5.0

Quick, friendly, helpful.....Thanks a ton

EDWARDJ L. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH S. 
Rating:
3.0

Customer did not leave a comment.

Marty B. 
Rating:
4.0

Customer did not leave a comment.

Gino C. 
Rating:
1.0

You need a bigger parking lot for you customers to park their cars. The truck was already a little dirty before we used it, not swept in the back. Doors were really hard to shut.

CHRISTINE W. 
Rating:
3.0

Customer did not leave a comment.

IVANR B. 
Rating:
5.0

Customer did not leave a comment.

PAUL F. 
Rating:
4.0

Customer did not leave a comment.

JEAN B. 
Rating:
5.0

Customer did not leave a comment.

TINAMARIE W. 
Rating:
5.0

Booking on your website was easy and fast. Love the explanations on what fits in different sized vehicles. When I picked up, staff were friendly and courteous.

JANETC S. 
Rating:
5.0

My experience was amazing with Kingston uhaul service and Ottawa (Innes st). Kingston location was having difficulty with my order (of no fault of their own) due to my debit payment not going thru the way it should. The gentleman assisting me was so kind and apologetic for the delay. Great customer service!!

BRENDAL V. 
Rating:
3.0

Customer did not leave a comment.

Hossein R. 
Rating:
5.0

Guys were quick and responsible. Always a great place to rent trucks.

Aung S. 
Rating:
4.0

Customer did not leave a comment.

Christopher L. 
Rating:
3.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

love the web based drop off

Jeffrey B. 
Rating:
2.0

The drop off location on York Street in London Ontario had terrible service. I was ignored by staff when I was trying to return the vehicle.

LINDSAYBRIAN M. 
Rating:
5.0

Customer did not leave a comment.

Cyrus M. 
Rating:
5.0

Customer did not leave a comment.

Karalynn B. 
Rating:
5.0

Tight location for the amount of business but handled well.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Enis E. 
Rating:
5.0

Customer did not leave a comment.

Lorna P. 
Rating:
5.0

Customer did not leave a comment.

ERIN C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

The truck exterior look like it hadn't been washed in months with the baked on bugs splatter as big a loonies everywhere. First stop was to scrub them off.

Montgomery H. 
Rating:
5.0

Customer did not leave a comment.

IGOR T. 
Rating:
5.0

Customer did not leave a comment.

ALLEN O. 
Rating:
5.0

Customer did not leave a comment.

CATHERINEJ D. 
Rating:
5.0

Most efficient location I have every used. Two employees came out and had me cleared in 5 minutes

Megan M. 
Rating:
4.0

Some food stuff on the cup holder. Window not clean to see out of. I had to wipe it down.

JENNIFER MAE M. 
Rating:
5.0

The part of the app for returning a rental doesn't work as it will not allow a picture to be added. It opens the camera, take a picture and then nothing. Just loos around saying to upload image. Was not able to use it to return the rental. Calling the number at 8pm came on saying over 40 min wait to talk to someone.

Jake W. 
Rating:
3.0

had problem with my cell phone to drop vehicle off after hours. called 1800 number was on hold for 40min and hung up. called back in the am to confirm dropp off.

Basil S. 
Rating:
5.0

Customer did not leave a comment.

Wei H. 
Rating:
5.0

Customer did not leave a comment.

BRUCET A. 
Rating:
2.0

The 8 foot truck I rented was empty upon pickup and low on oil and the engine light was on. It was very frustrating to pick it up and then have to go get gas afterwards before a day of moving. Trucks should be gassed up and ready to go.

Candida W. 
Rating:
4.0

The online booking/billing system is terrible. Like a bait and switch frames d where it keeps adding the insurance, adds 1 of every available packaging product and includes it in the bill. I eventually managed to rent the truck close with just an added $10 appliance dolly. When I returned the truck and the the online return it added a $7 utility dolly in addition to the $10 appliance dolly. Any satisfaction in the vehicle was more than overshadowed by the constant dishonest attempts by uhaul to increase my bill. I did comment that I disagreed with the return charge but have not heard back. Not the fault of the location but if Uhaul in general. I hope this review helps you correct your deceitful practices

SEANDM T. 
Rating:
5.0

Great help and attention to service and fixed the previous location issue on contract.

JOHN P. 
Rating:
3.0

I was told that when dropping off after hours to leave the keys in the drop box. When I arrived I noticed after dropping the keys off that there is an app/website to go to complete the process. Unfortunately, part of that process requires that you have photos of the odometer and fuel level. At that point I had already locked the truck which made it impossible to get the photos. Some clearer direction at the point of purchase could have prevented this issue.

DEREKB S. 
Rating:
4.0

Your staff did great job looking after the high volume of customers arriving at opening! The gentleman who assisted us with hooking up the trailer, was very helpful in getting the lights to work Other than the lot being crowded and conjested, the day went as planned

Donald L. 
Rating:
5.0

we rented fromanother location last month and it was a nightmare.... but this location was so efficient and easy I am so pleased with the service !!!

MARKL A. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Very efficient.

LORIA S. 
Rating:
5.0

Customer did not leave a comment.

DIANE U. 
Rating:
3.0

Customer did not leave a comment.

NAZIR A. 
Rating:
4.0

Please make sure that trucks are clean before pick up.

MILTON D. 
Rating:
5.0

Customer did not leave a comment.

Rafi T. 
Rating:
4.0

Customer did not leave a comment.

SERGUEI K. 
Rating:
5.0

Customer did not leave a comment.

Noah R. 
Rating:
3.0

Uhaul sent me to the wrong pick up location

SYDNEYGRACE HEAT J. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO M. 
Rating:
5.0

Customer did not leave a comment.

COLIN G. 
Rating:
5.0

Customer did not leave a comment.

JOHNDELBERT B. 
Rating:
5.0

Excellent service. Efficient and knowledgeable.

JACQUELINEA N. 
Rating:
4.0

Customer did not leave a comment.

Theresa C. 
Rating:
1.0

The worst customer experience possible. Staff disconnect the phone and then have the temerity to say the inability to reach them is not their problem and to blame the home office call centre. I do not recommend this location at all, it is staff by a bunch of entitled punks.

ALEXANDRUC S. 
Rating:
4.0

Customer did not leave a comment.

Jingyuan X. 
Rating:
5.0

Customer did not leave a comment.

Roy B. 
Rating:
5.0

We had arranged to drop the trailer off at the Steve Fonyo Drive Caraco Storage Solutions location but the person there would not accept the trailer as he had too many already. We had to go to a different location where we were well looked after but we weren't terribly impressed that we were refused service at the original drop off location.

JILL G. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN D. 
Rating:
5.0

Rented a van once and an appliance dolly twice. Good equipment, fast to rent and return. Excellent!

Erik A. 
Rating:
1.0

The Princess St location was not the problem. My.contract was to drop at the Steve Fonyo location and when we arrived were told we had to drop at Princess St. This inconvenience was no communicated in advance which is unacceptable, wasted our time and was met with an unprofessional attendant who told us he didn't get paid enough to argue with me. I explained my agreement was to drop there and he said I would be charged extra and that it must have been changed to accommodate another customer. Why is this my responsibility!? The entire experience was brutal!!! Most of the issues could have been avoided with communication in advance. There was no accommodation for us, or consideration for our time. We will not recommend U-Haul to anyone and will be sure to share my experience with all our friends and family, and so on. Very disappointing.

STEPHENA R. 
Rating:
4.0

Have more dollys on hand [there were zero].

COLIN G. 
Rating:
3.0

Driving that truck was a challenge, truck was bouncing all over the road can turn the steering 20 to 30 degree without any mouvement from the direction

GHISLAIN B. 
Rating:
5.0

Thanks.

Richard R. 
Rating:
3.0

Dropped off after hours so no basis for review

James C. 
Rating:
5.0

Nice place just did a after hours return so didn't see anyone.

DEAN N. 
Rating:
5.0

Excellent service and helpful staff.

Wanda C. 
Rating:
5.0

All good, smooth pickup and return.

ADAIRF R. 
Rating:
5.0

Customer did not leave a comment.

DEAN N. 
Rating:
3.0

i need you guys to call me i think the price is high

ANIS R. 
Rating:
5.0

I didn't get contacted ahead of time so you know this was stressful.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

SCOTTL G. 
Rating:
2.0

While completing my mobile check out I went to the van indicated on my phone. While I was sitting in my assigned van and waiting for my mobile pickup verification, an employee rudely told me I was sitting in the wrong van and I needed to get out because he rented this van out to someone else. My mobile pickup was then canceled and I had to go into the station to complete the checkout anyway. What should have been a 5 minute process took 40 minutes.

Ryan P. 
Rating:
5.0

Customer did not leave a comment.

ROSSG R. 
Rating:
4.0

Customer did not leave a comment.

ALASTAIRV F. 
Rating:
3.0

When I dropped the truck off, the staff were busy and said that they would just take the keys and email the final bill later. It is reasonable for customers to expect to have matters concluded in their presence so that if there are issues they can be witness to them or explain why they shouldn't be charged (for example I took videos of the fuel levels and tidiness when I picked it up). To their credit, when I indicated that I would wait for the final bill to be generated but that they should not feel rushed, they obliged and we're very quick at checking the truck back in.

PHILIP C. 
Rating:
5.0

Cruise control in the van.

ROBINELIZABETH V. 
Rating:
5.0

Customer did not leave a comment.

Debra F. 
Rating:
5.0

Quick and friendly

THOMAS P. 
Rating:
4.0

Tire pressure was low on rear tire but truck ran well

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN L. 
Rating:
5.0

Your trucks are all in miles not kilometers so it's pretty hard for somebody that doesn't know how to translate miles into kilometers to understand. Because last time I rented a truck from you guys at U-Haul at the destination where I went I was 20 miles under and she gave me money back this time I was 20 miles under any charge me $20 extra. What you should be doing is when someone goes in to pick the truck up in Kingston or somewhere in Canada give him the church showing what miles is in kilometers so people don't go over and get charged extra put that right in there portfolio thing you give them when they take off and do the destination so they know that's the only thing with all your cars being in miles or trucks being in miles when you look at the speedometer and look at the destination and look at where you've gone it's hard to convert it over

RANDY A. 
Rating:
5.0

My email is on file sometimes I do not get my receipt emailed to me The last two times I have rented a truck?

James B. 
Rating:
2.0

I returned this van last night at 7PM (contract 82348996). The fellow at the shop was busy and asked if I was OK with an emailed receipt. I have not yet received the receipt. I estimated 80km usage and only used 65, so that needs to be changed as well, but so far nothing.

dan M. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

The staff were awesome they helped me extend my time a are very knowledgeable very easy to get along with couldn't have asked for better staff or you'd like me to have them once on princess street

DEBRAA F.  |  First Impressions 
Rating:
3.0

Price for the space was high. In retrospect would not have stored and not likely to do it again. Otherwise nice facility.

Christopher D.  |  Overall Experience 
Rating:
5.0

I rented a truck at the start and end of my 6 month storage rental and am very happy with the facilities, the equipment and the staff. Rob Kilfoyle was very helpful, knowledgeable and friendly and made everything involving U-Haul easy and stress free.

Steph w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathryn M.  |  First Impressions 
Rating:
4.0

It was inconvenient that i could access the storage facility only during business hours. Other than that everything was great.

Barb C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Courtney P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pat M.  |  Overall Experience 
Rating:
5.0

The staff were all super amazing,

christopher h.  |  Overall Experience 
Rating:
3.0

Hello, The Storage unit was clean and I did not have any problem. But for three months they were charging me extra money and the manager instead of fixing the issue was insulting me that they did not charge me extra money until I called Uhaul customer service and they open a case for me and fixed the issue. Do not accept any pre-authorized payment. Thanks.

Maziyar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna d.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Pat M.  |  First Impressions 
Rating:
2.0

Staff at this location were grumpy and customer service was not there.

Darcy U.  |  Overall Experience 
Rating:
5.0

When I was at the location everything was amazing. Wonderful staff and very clean place. I had trouble contacting the office. I live 7 hours away so needed to speak to someone at the facility. I called at least 40 times at different times and no one ever answers the phone. It goes to the call center. The wait time can be an hour to speak to someone and then they are unable to answer the question because they are not at the facility. I even tried speaking to my local uhaul to see if they could get through. The answer was no. Even though it is a pandemic, I think the local phone should be answered. Thanks

Liz F.  |  Overall Experience 
Rating:
5.0

Excellent from start to finish. Loved doing bussiness with Uhaul. Would come back again or recommend to others. Thanks, Brian.

Brian A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan H.  |  Overall Experience 
Rating:
5.0

Staff are excellent dealing with the public .Really nice and helpful people. They are great workers.

Brian A.  |  First Impressions 
Rating:
5.0

Excellent customer service

Susan H.  |  First Impressions 
Rating:
5.0

Cameron was especially helpful -- the other two guys were super as well. MargStark

margret s.  |  First Impressions 
Rating:
5.0

Great as always

Troy D.  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top