Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

316 reviews

1051 E Benson Hwy   Tucson, AZ 85713

(520) 622-3399

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(520) 622-3399

1051 E Benson Hwy
Tucson, AZ 85713

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Elizabeth I.  |  Overall Experience 
Rating:
5.0

The man who helped me was very polite and explained things clearly. I would definitely recommend this place.

jennifer d.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amberley r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammad A.  |  Overall Experience 
Rating:
5.0

You can’t be the best with out the best staff. You Uhaul you are the standard in witch all are compared, the best of the best. Consultive sales and high quality product. The woman who assisted me was professional and courteous. She elevates the product and does not stand in the way of a sale. Not curt but totally capable and willing/accommodating . This is professionalism appreciated, THANK YOU 🙏

THOMAS F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cameron e.  |  Overall Experience 
Rating:
3.0

The men that were working that day acted as if we didn’t matter. When spoken to they weren’t interested what was being said. That actually happened the day before I actually moved out of storage.

Cindi P.  |  Overall Experience 
Rating:
5.0

Was a very clean climate controlled storage space.

Philisia I.  |  Overall Experience 
Rating:
5.0

Easy to rent at a reasonable rate and it was easy to check out of the unit once you are done. DON'T FORGET TO TAKE A PIC ONE YOU HAVE CLEANED OUT YOUR UNIT. OTHERWISE YOU HAVE TO DRIVE BACK TO WHERE THE STORAGE UNIT IS THEN TAKE A PIC AND RETURN TO THE RENTAL (HALF BLOCK AWAY). I'm sure it probably said that was required somewhere in all the fine print.

Ted S.  |  Overall Experience 
Rating:
2.0

My past experiences were much better than my recent ones the staff is rude and difficult to work with they have no consideration for the customers. Their attitudes are poor. I will never use uhaul again. The facility is dirty doesnt get cleaned the ceiling leaks and still has not been repaired. The staff could care less about the customers or their concerns.

Ariel C.  |  Overall Experience 
Rating:
2.0

I am handicapped and had to disconnect my 5 x 8 trailer by myself and have it ready and then I had to find an employee to tell him to please check my unit in and print out a copy for me

RICK C.  |  First Impressions 
Rating:
2.0

I am handicapped and received absolutely zero attention when I came to return my 5 x 8 trailer I disconnected it and told the employee that was walking around to please check my trailer in and print out a copy for me.

RICK C.  |  Overall Experience 
Rating:
1.0

I moved my items out of my storage unit almost a year ago. I handled everything accordingly on my end, notified you guys of me moving my items out. I’ve been getting emails for months offering a settlement so I don’t loose my things but there is no settlement to be had there’s is nothing in the storage unit. As I stated earlier you guys were notified almost a year ago I was moving my items out. I’ve called to talk to someone in regards to this but have gotten nowhere. Of course you guys have emailed me “a final time” before I loose my items which again there’s been nothing in that unit for almost a year. I suggest you guys keep tabs on your records and maybe this wouldn’t be an issue and I wouldn’t have been wrongfully harassed over payments that are not due to you guys. Ever person I spoke to in your company could clearly see in my records I notified you guys in January I was moving everything out. But yet no one could actually assist me in getting this resolved. After this experience I will not be using any services your company offers.

Semra G.  |  Overall Experience 
Rating:
1.0

Getting ahold of someone who knows what they're doing and can make a decision is difficult. Manager Jarrett has been supposed to call me back re a purchase promised to be there on Friday and will not meet our requirements

Robin Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evangelina H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Aaron C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

OSCAR O.  |  Overall Experience 
Rating:
3.0

Everything was great. If the staff can smile more be great.

connie r.  |  First Impressions 
Rating:
5.0

Thank you for your service it was very good ☺️

FRANCISCA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sahar W.  |  First Impressions 
Rating:
4.0

Facility @Bravo Park/ Benson Hwy near Park Ave is in a convenient location 4me. All the staff are very helpful & friendly. Best storage experience i've had so far. Am renting 2 units now & will continue to use 4any future needs... 🏜️ Peace-out 🦄

Dina B.  |  First Impressions 
Rating:
5.0

The staff was more than helpful the manager was training someone and was doing an excellent job. They were accommodating. The only one complained that I have is not about the staff or the facility however I thought I had 24-hour access and I work graveyard so when I went to drop stuff off last night at 1:00 in the morning I was denied access

Lara E.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen B.  |  First Impressions 
Rating:
4.0

Most everything is good, having a forklift would be great. Staff are nice but sometimes not there as they seem shortstaffed at times. Otherwise is't all good.

RONALD K.  |  First Impressions 
Rating:
5.0

Very easy and convenient process!

Otis C.  |  Online Move In 
Rating:
1.0

Absolutely terrible experience. Waited in showroom for 15 minutes while two employees worked on a phone order. Neither acknowledged my presence. Reserved unit was unavailable. No explanation was given, no sorry for the inconvenience. Was told there were no unit at all until pressed about the second reservation. Was told they could not do the free month for renting a uhaul truck. Was told my lock was not acceptable for security reasons but they had no locks for sale. The employee, Fernando loss did not seem to care at all. Overall a terrible experience

David H.  |  First Impressions 
Rating:
5.0

I never recieved a. Lock

Jose G.  |  First Impressions 
Rating:
1.0

how about not just fuck people over during a pandemic and do stupid shit like what your associates pulled

Travis R. 
Rating:
5.0

People at the Benson Hwy facility were great.

Scott G.  |  First Impressions 
Rating:
5.0

Thank you for being there.

Alexander B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Luke S.  |  Online Move In 
Rating:
5.0

I have used this facility for several years. I find your staff to be courteous, professional and friendly. I don’t believe that they could do a better job :)

kathy j.  |  First Impressions 
Rating:
5.0

thanks

Anthony D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

JACIEL N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VIRGINIA S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin Y.  |  First Impressions 
Rating:
5.0

Jarrett was very kind, caring, patient, and pleasant with me. I came in from out of town; short on time to combine 2 storage units, and ran into a few delays. I was feeling overwhelmed not to mention tired and hungry and Jarrett took his time, kept calmed and was able to fix everything. I was able to walk away with my mind at peace and relief. Thank you Jarrett for knowing the importance of customer service!

Geraldine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

annie E. 
Rating:
1.0

The place was permanently closed and a hold was still put on my card. I did the app check in and by the time I noticed they were closed it changed my card. The other place charged my card as well so now there is two 45 holds on my bank. It sucks.

Sabrina A. 
Rating:
5.0

Great prices and great employee to have around helping people. From the time i came in to the time i left she was very friendly and helpful.

Jesus M.  |  First Impressions 
Rating:
4.0

very helpful employee, useful storage unit, will recommend

Robert C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norma V. 
Rating:
4.0

Expensive

Robert G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria L. 
Rating:
1.0

Customer did not leave a comment.

WALTER B. 
Rating:
5.0

Very kind and courteous took the street door storage. Thanks for your services

VONDA F.  |  First Impressions 
Rating:
2.0

I was charged for damage, which was already there and I documented before I rented the vehicle. The charge is still on my credit card and I am going to have to call the location again to remove the charge.

James H. 
Rating:
5.0

awasome services

Santiago A. 
Rating:
4.0

Customer did not leave a comment.

Suziq T. 
Rating:
5.0

Your personal at this location did a great job. Thanks

Richard E. 
Rating:
5.0

Excellent customer service and assistance.

Parivash S. 
Rating:
5.0

Customer did not leave a comment.

michelie L. 
Rating:
5.0

Customer did not leave a comment.

Ramon G. 
Rating:
5.0

adjust brakes on vehicles better and DISABLE ALL THE COMPUTER SHIT!

Gerald M. 
Rating:
1.0

After I was treated like crap from a guy named Greg today. I will never use Uhaul again. The sooner I get my storage unit cleared out I will be happy and treat Uhaul like an ex girlfriend.

Connor B. 
Rating:
5.0

Customer did not leave a comment.

JARRYD K. 
Rating:
5.0

No comment.

Jesus B. 
Rating:
5.0

Great customer service

philip K. 
Rating:
5.0

Customer did not leave a comment.

Joshua O. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
1.0

Had a 630pm reseration. Called saying i was running late. Arrived at 640pm. You close at 7pm. Employee Outside with the door locked. Said he couldnt help me because your computer system "started acting wierd around closing". Exposed me to 2nd hand smoke. Entire facility reeked of cigarrettes and Lysol. Had to wait outside due to health issues. Call center where i made reservation was rude. Did not answer direct questions. Wanted a credit card on file before she would even tell me what she had available. Did not tell me about a 100 deposit due at pickup or mandatory insurance. Tried to sneak it into paperwork. Still has not refunded deposit. My advertised one way rental for 89 dollars in reality cost $270 plus fuel. No would not recommend uhaul. Rude. Lie to customers. Dont want to work. Go somewhere else.

Martha C. 
Rating:
5.0

Everything was awesome thank you so much we will be back

Rebecca P. 
Rating:
1.0

I returned my rental about an hour before location opened. When I returned the vehicle there was no clear signage as to where to park the truck. I parked it in a spot by the door. When I returned the vehicle it was in the same condition that i recieved it. Now while i am at work i get an email that an unknown person dropped off the vehicle and there is an accident that supposedly took place that left a hole in the roof close to the cab of the truck. There was no hole in the vehicle. There was no accident. Now I'm being charged over $400 for something that did not happen. I have one of the movers that helped me willing to state there was no accident and the truck was in the same condition it was rented to me. I will not be paying for something I did not do. I have used Ubayl for all my moves for over 20 years and have never had an accident nor returned the truck in any other condition than what it was given to me in.unfortunately if thia is not resolved and this charge removed from me I will never use uhaul again.

Dawn B. 
Rating:
2.0

You guys charged us for something we didn't do and that's not ok

jessie D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

they were very helpful!

Vicki R.  |  First Impressions 
Rating:
5.0

The people at this location are friendly, welcoming and helpful. A very nice experience.

Carrie R. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn G. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
3.0

Declare the full price in the quote from the Customer Service Center, including insurance and tax.

Steve B. 
Rating:
5.0

Everything was excellent. There is nothing at this time to improve on. Thank you for your service.

Brenda H. 
Rating:
5.0

The staff at this location was extremely helpful and very friendly. I wouldn't hesitate to rent from this location again if the need arises.

John B. 
Rating:
5.0

Great customer service, very welcoming environment. Will definitely return if ever we need to. Thanks for all you do... keep up the great service.

maricela S. 
Rating:
5.0

I love this location. All locations I've visited over the last 2 months were wonderful, except Ajo & 6th I believe. Ajo for sure, but they accommodated me to a certain degree for the inconvenience

Victoria B. 
Rating:
5.0

It smells so wonderful in this facility. The staff is amazing and friendly. Everyone was respectful, clean, professional. It has been my go to Uhaul for 3 days.

Victoria B. 
Rating:
5.0

Nothing. The service was excellent and very friendly.

Abraham L. 
Rating:
5.0

Customer did not leave a comment.

bill D. 
Rating:
5.0

Customer did not leave a comment.

Anel F. 
Rating:
5.0

Definitely a five star experience!

Brian C. 
Rating:
4.0

Good service

Bob Dorothy B. 
Rating:
3.0

Customer did not leave a comment.

Megan H. 
Rating:
5.0

They took that truck off the market until repairs can be done.

Rachel A. 
Rating:
5.0

Customer did not leave a comment.

JESUS M. 
Rating:
5.0

Customer did not leave a comment.

HAWKEYE R. 
Rating:
1.0

The service arriving and leaving was very slow. I used debit so I was charged a $100 deposit. My ending fees were $72 and I still haven't received the credit.

Benjamin P. 
Rating:
5.0

Very friendly staff and very nice and clean location.

Jeff R. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Your customer care was spectacular, respectful and caring would strongly recommend your u-haul location

Leticia G. 
Rating:
5.0

Customer did not leave a comment.

Marla E. 
Rating:
5.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Nothing excellent customer service

Normando R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

The employees were kind courteous and you can tell they were experienced. I will continue to rent from this particular location

Melissa R. 
Rating:
5.0

I just want to thanks Jaime Ramirez. Very professional and kind person. She was very helpful person that went above and beyond.

german P. 
Rating:
5.0

The customer assistance was the best i have had in a very long time this employee should get a raise. Thank you

theresa G. 
Rating:
5.0

Greg was an excellent representative. He was very knowledgeable and made sure we had everything we needed to make our move go smooth. We highly recommend this company because of the great customer service!

Greg J. 
Rating:
3.0

Too expensive for such a small truck.

Jonathan B. 
Rating:
4.0

Very nice and polite service.

mayela N. 
Rating:
5.0

Customer did not leave a comment.

Roy V. 
Rating:
2.0

I left a note to management regarding your vehicle. The 10 ft rental was very poor. I believe it was in an accident. The drivers door is unsafe, your wipers did not work well (on monsoon season and we drove in the rain), your haul box is definitely damaged and makes too much noise, very unpleasant to hear that noise. And your transmission on that particular car seems bad. I will never rent there again. Also, I personally asked if when I returned my rental, should I leave the keys in the car and lock it, to which I was told "yes" twice. I couldnt believe we had a call at 6:50 in the AM on a Saturday to question why the keys were inside. Your office told me it would be my responsibility to pay a locksmith. Word of advice: get yourself copies of the keys for all the vechiles and keep them in a safe place. You are a rental place. My husband had to go get your door open. Have you ever thought of having a slim jim at your office? I'd gladly speak to any manager wanting a copy of the video I took of everything I just stated. I am civilized... Yesenia Cervantes

yesenia C. 
Rating:
4.0

Customer did not leave a comment.

LYNETTE M. 
Rating:
3.0

Customer did not leave a comment.

Gianna O. 
Rating:
5.0

The young lady who processed my transaction provided excellent service.

JOHN K. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH T. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

I had a great experience the truck was great very clean and the staff were very friendly and helpful

Timothy N. 
Rating:
5.0

Melinda was amazing so helpful and understanding. She made my experience a happy one. I can't say enough about how professional she is. Thanks again

CRAIG B. 
Rating:
5.0

Friendly and helpful folks in the office and excellent equipment. Highly satisfied. Thanks!

Bill S. 
Rating:
4.0

I really don't think improvement is necessary at this time, personnel was very polite and knowledgeable of their job.

ROSIE N. 
Rating:
3.0

The ladies that helped me check the truck in were AWESOME! Friendly and funny too. Place looked clean and professionally ran! Thank you

Robert B. 
Rating:
5.0

The staff was friendly and very helpful

Gilbert A. 
Rating:
4.0

all was good

JAKE H. 
Rating:
5.0

Customer did not leave a comment.

GERARD U. 
Rating:
5.0

We rented a storage unit for 2 months then rented a 10'truck. We received great customer service and we would definitely rent a truck/storage unit from this business again. Melinda the manager was very helpful and patiently answered all our questions, making sure our storage and truck rental was as smooth as possible.

Sherry O. 
Rating:
5.0

Customer did not leave a comment.

Paris V. 
Rating:
5.0

My experience really was excellent and the young man that helped me was efficient, courteous and knowledgeable...

efren M. 
Rating:
1.0

This rental experience was the worst! I will never again rent with Uhaul. Not only did they charge me gas even though I filled the truck up but they are horrible with communicating and are rude on the phone. I would rather pay extra to a more expensive company than rent here again.

Cynthia R. 
Rating:
3.0

Our deposit back when we return the truck instead of 5 to 7 business days

Vanessa O. 
Rating:
4.0

Inside the climate controlled storage areas needs to be cleaned more often. Other than that, fast friendly & easy service.

Daniel A. 
Rating:
5.0

Not sure? Everything went well.

Lance L. 
Rating:
5.0

nothing everything was great

JOSE P. 
Rating:
2.0

Have the truck size that was reserved, and the equipment (dollies) and such ON the truck when its requested and paid for.

LaTonya F. 
Rating:
5.0

Very nice staff and they explained everything to me and they had 2 new workers they they were shy but Dusty the young lady there helped them open up :)

Anna B. 
Rating:
5.0

Customer did not leave a comment.

SHARON H. 
Rating:
5.0

I was very pleased with your staff and rental equipment, Thank You..

PAUL C. 
Rating:
4.0

Very pleasant young women at the counter. Nice experience overall. Would rent from this location again.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Gunnels M. 
Rating:
4.0

Have a live manager or customer service rep call customer to inform about final charges

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Donald R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

I have lived here for six years and usually complain about customer service in Tucson, AZ. The reps here where very informative and accommodating, I will, most definitely recommend this location.

gilda R. 
Rating:
3.0

The main problem was the woman on site. She was not happy about having to inspect the truck and was not pleasant. With a different person in charge maybe the experience would be okay.

Linda T. 
Rating:
5.0

Customer did not leave a comment.

Ivo F. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

I had a lot of small problems that uhaul promptly fixed. They were so friendly and helpful. After a stressgul trip with the hunny and two kids they made my day a lot better.! Thanks again uhaul!

Chaniece P. 
Rating:
5.0

Customer did not leave a comment.

ruth L. 
Rating:
4.0

Dusti is very pleasant, nice, informative and friendly. She helped made our transition easy.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Ivo F. 
Rating:
1.0

Poor customer service. Got woken up early on a Sunday morning because an incompetent worker could not find the keys when it was in there drop mailbox all along. Also they will hit you with other charges.

FERNANDA S. 
No reviews have been submitted for this location.

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