My storage was broken into then when I moved out they said there was still stuff in there when it wasn’t I wrote them then 20 days ahead of time and swept it out
Cassandra F. | Overall ExperienceSelf Storage Units in Tucson, AZ, 85713
U-Haul Moving & Storage of Kino Park Sports Complex
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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From Elaine, the manager through the staff, everyone is kind and concerned with customers needs. I always know I’ll be taken care of when I’m there. Thank you!
carmen g. | First ImpressionsHours of the store are convenient when someone is in the office. Manager is professional but not the staff. Gate to the facility is often broken where I was locked in the facility for hours.
Susan H. | Overall ExperienceIt’s sad the customer service is not on point when a tragedy happens
JENIFER C. | Overall ExperienceThe girls working the counter went above and beyond and made sure all my questions were answered and very extremely polite, respectful, and were professional ls.
Mike M. | Overall ExperienceThank you guys
eduardo r. | Overall ExperienceVery good experience
carol s. | Overall ExperienceI had a hard time closing my account after I moved out of storage facility
Mayank M. | Overall ExperienceSunday access hours need to be longer for those that work and have to come in after work
Dr Jarrod F. | First ImpressionsThe Management moved me out the system for I don't know what reason and the staff were not so welcoming seemed very lazy and not helpful than they come up with they didn't have cards to issue go get in and out of facility and that there card machine was down lucky they physically haven't got knocked out by anyone with there attitudes
Jose C. | Overall ExperienceWe rented a 5' x 5' unit but upon move-in discovered that it was only 3.5' x 5'. I informed at least four employees about the situation and no one cared! Thankfully we were able to cram everything into the smaller unit. The office was closed when we moved our items in so I called the 800 number and was told I had to speak to someone at the local office. So the next day, I spoke to a manager, Jesus, who said there was nothing he could do while our items were in there. Upon checkout I mentioned it to the clerks and they did not care in the least! Said there was nothing he could do about it as that is how U-Haul measured it...as though U-Haul is a separate company. Said he would mention it to his manager but she would say the same thing. Did not care in the least that this will happen to the next person who rents that unit. Never once did anyone apologize for the inconvenience or take any responsibility for the screw up! I paid for a 5 x 5 unit but that is not what I was provided access to.
Alison D. | Overall ExperienceI couldn't locate my unit so I called the front reception area for assistance and they had me on hold for TWENTY MINUTES, that is not acceptable to me considering I was waiting on the Tucson Arizona heat. I went back to the reception area and the front clerk didn't greet me but he told me he would be with me in a minute but he also has me standing up waiting for him.
MARIA I. | First ImpressionsGreat customer service
Adilene J. | First ImpressionsThey were very helpful and accommodating in my unusual circumstances with my towing trailer rental and were able to find an available storage unit too, and right on time. Uhaul saved the day for me and I would definitely recommend giving them a call for your next storage or moving needs. Thank you Uhaul, as one of your loyal customers.
MICHELIE L. | First ImpressionsAmy and Eliane were extremely patient and helpful with my complicated request!
Mark Z. | First Impressions