Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

With my experiences for moving down here from Alaska, and having to deal with the Alaska U-Haul, as well as the nationwide U-Haul, the Arizona U-Haul was a breath of fresh air. The manager was very helpful, concerned about my well-being and making sure that everything that was in the system was correct and up-to-date. As well as any charges that were not necessary that I was refunded for them. I would definitely recommend the U-Haul off of Benson to people that I know.

Rating:

2.0

Muy caro es demasiado y por retardo el pago cobran demasiado

Rating:

4.0

My unit showed signs of attempted break-in. I called in to report this and was told manager would check and call me back. I didn't hear anything back. Our move-out experience was marred by other renters. They were driving a large UHaul truck and hit many of your barriers and our trailer so hard that my 3 year old granddaughter fell inside our pickup truck. (She was uninjured, just shaken.) Those people did not even acknowledge hitting our trailer. Of course, they did not apologize. Do your truck renters have to prove their ability to handle your trucks? These people are very dangerous!

Rating:

5.0

Everyone was so helpful and amazing

Rating:

4.0

I had to go find the manager to unlock my unit. She was friendly and helpful, so all good.

Rating:

5.0

Good service

Rating:

1.0

My deceased son's personal belongings were "stolen" along with some of his furniture. His entire unit was gone through. I was told "someone broke into my unit". I was shown a brass latch (without my lock attached) it was the kind that bolts on. All the units have steel latches ribbited on!. Staff was unconcerned about the "breakin". No resolution even offered.

Rating:

2.0

You prices are just to high , that's why we moved our things out paying over $3,000 ayear!

Rating:

2.0

Unable to pull up to the storage bend, had to drop the fully loaded trailer and had pull it to the unit, then I had to back up to the unit about 500'

Rating:

5.0

Nice and cool climate inside clean area.

Rating:

4.0

Always friendly staff

Rating:

1.0

Because your lock was still on unit I had to call non stop for 45 minutes while waiting in the heat after being told someone was coming right then to get my unit unlocked then was talked to horribly by the reps in store for repeated calling while waiting in the heat

Rating:

3.0

It is impossible to leave the storage from the self storage area. The garage is always broken. I couldn’t get my unit opened and called multiple times and waited after two different associates said they would come help me open it. I then drove to the office to get help from an associate and they stated they would come.

Rating:

5.0

Have a student at UA and the location is convenient.

Rating:

4.0

Staff was very knowledgeable and helpful. Appreciate the AC during summer months. Secure and clean.

Rating:

5.0

Excellent, never had any issues. Thank you!

Rating:

3.0

Can’t really answer this question as it is a survey on my move in experience. I haven’t stored the stuff yet

Rating:

2.0

We rented a truck, what are the understanding that we would get one month free rent which was not honored by a second individual. Very upsetting had to call corporate office just to have them honor the agreement.

Rating:

5.0

My only critical comment is that it was a bit expensive. But of course everything is going up in cost!

Rating:

5.0

It's so pleasant dealing with humans at the uhaul storage facility instead of the robots at most of the other remotely managed facilities in Tucson.

Rating:

5.0

Excellent service from the general manager. Super attentive

Rating:

2.0

There are many homeless people living in and out of this storage facility. I suspect that some are drug users.

Rating:

3.0

Overall things went well, but my reservation was for a first floor unit and that wasn’t what we received. Given I reserved “the last first floor unit”, it feels an awful like bait and switch. At this time of the year with students though, we’re just happy to have something.

Rating:

5.0

The staff was very helpful and absolutely fantastic!!

Rating:

5.0

Good place

Rating:

5.0

Best price and service

Rating:

5.0

Great place to store your personal, business etc. Definitely will use again if the need arises.

Rating:

1.0

What a horrible process this place has for processing new storage… the awesome person at the front desk was overrun, but extremely knowledgeable and helpful! The gentleman that eventually… An hour and a half later that came to remove the customer ready lock on my storage unit calmly and lightly listen to my spewing venom. How could during probably one of the busiest times of the week,. Could there be so few employees!? I highly doubt it was the employees working that are at fault… I am sure they are overrun! When I call from the storage unit location to get an update on ETA to show up so I can get into my new unit, I get transferred to a central call center that is absolutely horrendous and it’s phone answering system because it has nothing to do with storage units and directs me all over the place. Management: get a life! Work a weekend, remember what it’s like to be a overrun young front line employee, try being a customer during the time when there should be twice as many employees working… You’re too busy, looking at the bottom, line numbers and effing up your company in the process! What a horrible company U-Haul is and therefore must be to work for!

Rating:

4.0

Only thing I didn’t like was the bill wasn’t prorated when I checked out. Had to pay for a month I didn’t use.

Rating:

5.0

Thank you very much!

Rating:

3.0

Out side gate access was not working had to go to office to gave them open it.

Rating:

4.0

Hardly ever had carts around to use. That part was very inconvenient

Rating:

5.0

Everything went good, Elaine was very helpful.

Rating:

5.0

Some feedback on large trucks parked in back of facilities, it makes it hard to maneuver around for moving trucks or trailers. It would be nice to have restrooms and small trash can for our trash too at storage units. Great service and staff.

Rating:

5.0

Elaine was super helpful, and knowledgeable with everything regarding our move. We will definitely be using your services in the future.

Rating:

4.0

Had issues at the beginning but now it's all ok...

Rating:

5.0

Tara at Benson hwy location is awesome.

Rating:

3.0

Elevator was always down when I would go and people living there scared me

Rating:

1.0

What is 2 / 2 hours to half? Somebody unlocked the unit.

Rating:

5.0

Like the storage is clean and secure

Rating:

4.0

Price of supplies and the special lock was higher than expected. Raising the rent was alo unexpected with no real notice.

Rating:

3.0

I completed the online storage move out but was still charged for another month despite me moving out prior, I called and was told the manager was out on leave but they would get back to me, I never received a call back instead received another email for more fees added to my bill, I called again and spoke with someone who said the they would make sure this was handled, she apologized for not getting assistance with my first call. I still have not heard anything back and should not have been billed. I think your convenient online move out process should be relooked at.

Rating:

5.0

truck rides good.................

Rating:

1.0

My storage was broken into then when I moved out they said there was still stuff in there when it wasn’t I wrote them then 20 days ahead of time and swept it out

Rating:

5.0

From Elaine, the manager through the staff, everyone is kind and concerned with customers needs. I always know I’ll be taken care of when I’m there. Thank you!

Rating:

1.0

Hours of the store are convenient when someone is in the office. Manager is professional but not the staff. Gate to the facility is often broken where I was locked in the facility for hours.

Rating:

2.0

It’s sad the customer service is not on point when a tragedy happens

Rating:

5.0

The girls working the counter went above and beyond and made sure all my questions were answered and very extremely polite, respectful, and were professional ls.

Rating:

5.0

Thank you guys

Rating:

5.0

Very good experience

Rating:

1.0

I had a hard time closing my account after I moved out of storage facility

Rating:

5.0

Sunday access hours need to be longer for those that work and have to come in after work

Rating:

1.0

The Management moved me out the system for I don't know what reason and the staff were not so welcoming seemed very lazy and not helpful than they come up with they didn't have cards to issue go get in and out of facility and that there card machine was down lucky they physically haven't got knocked out by anyone with there attitudes

Rating:

1.0

We rented a 5' x 5' unit but upon move-in discovered that it was only 3.5' x 5'. I informed at least four employees about the situation and no one cared! Thankfully we were able to cram everything into the smaller unit. The office was closed when we moved our items in so I called the 800 number and was told I had to speak to someone at the local office. So the next day, I spoke to a manager, Jesus, who said there was nothing he could do while our items were in there. Upon checkout I mentioned it to the clerks and they did not care in the least! Said there was nothing he could do about it as that is how U-Haul measured it...as though U-Haul is a separate company. Said he would mention it to his manager but she would say the same thing. Did not care in the least that this will happen to the next person who rents that unit. Never once did anyone apologize for the inconvenience or take any responsibility for the screw up! I paid for a 5 x 5 unit but that is not what I was provided access to.

Rating:

2.0

I couldn't locate my unit so I called the front reception area for assistance and they had me on hold for TWENTY MINUTES, that is not acceptable to me considering I was waiting on the Tucson Arizona heat. I went back to the reception area and the front clerk didn't greet me but he told me he would be with me in a minute but he also has me standing up waiting for him.

Rating:

5.0

Great customer service

Rating:

5.0

They were very helpful and accommodating in my unusual circumstances with my towing trailer rental and were able to find an available storage unit too, and right on time. Uhaul saved the day for me and I would definitely recommend giving them a call for your next storage or moving needs. Thank you Uhaul, as one of your loyal customers.

Rating:

5.0

Amy and Eliane were extremely patient and helpful with my complicated request!

Rating:

1.0

The storage facility was good but the customer service was horrible. Particularly the close out procedure. Nobody explained the steps required to close it out. I cleaned out the storage locker and left the door closed. Then called to ask if the access key card needed to be returned. I was told by a nice customer service agent to not worry about the closed door but that I needed to return the key card to the rental facility door the street and that he would close out my rental and notify the local store that the door was left closed. After waiting in line for 25 minutes at the local store, I was told I needed to provide a picture of the open cleaned out locker. I asked if I had to come back and wait in line again to show the photo to which he uncompassionately replied “yes”. Had someone explained this procedure in advance, it would have been so much more helpful as it caused me miles of travel and several hours of hassle. The multiple in-store agents I dealt with were very unprofessional and unhelpful. This is coming from someone (me) with over 40 years in sales and customer service. Oh well!

Rating:

1.0

I had several problems while I was using uhaul storage. Frequently there would be technical issues preventing me from accessing my storage unit. I've gone there before and it had been completely unlit. Sometimes there were no carts for moving things and as well sometimes there was just trash everywhere that would stay there for some time (I'm assuming because this location was run by another location that they only came over and checked on it when they had to) I also had a situation where I needed to get into my storage unit and had not paid on time that month (my fault) but had since paid my balance probably a week prior before trying to access my storage unit and the non-pay lock was still on my unit (its fine people forget) so I went to the office to have it removed and the employee working there confirmed i paid and the lock shouldn't be there but didn't know how to remove the lock and called his manager because they weren't there and asked how to remove it and essentially from what I could glean they couldn't find the key and he just told me they wouldn't be able to do it that day and to come back the next day when the manager was in. This would have been less frustrating if it was the first time I wasn't able to access my storage unit and if this wasn't the only time of my week I was able to go out to my storage unit especially because the facility locks and closes at 10pm which I was not aware of until it happened to me one night (thankfully i was finished and locked things up but just forgot something i meant to grab from my unit) because I thought it was a 24 hour facility but I guess that only really applies to the outdoor units. On that note the door to the indoor units can easily be pulled open and was even recommended to me by an employee at one point as a solution to a tech issue they were having that prevented me from accessing my storage unit. As well frequently the main gate was just open because it had broken again. I really can't think of time something hasn't been broken when I went to my storage unit. Once it was the elevator and heck the lights above my storage unit didn't work for the first year or so I had it. At the end of the day it was an overpriced storage unit I needed in a pinch and I'm glad to be rid of. Next time I will just find a higher quality company or fair local business to store with before checking out any of the uhaul locations in town. Definitely wouldn't recommend.

Rating:

1.0

Every time I came to my storage unit, the outside doors were not secured. When I asked why the office personal didn't make rounds to just insure the facility was secured, they told me they weren't allowed nor trained to do that. For the price charged by Uhaul, as well as their advertising of sure a secure place, disappointment doesn't even cover my reaction. Needless to say, I have move out of my unit.

Rating:

4.0

Would have stayed if you didn't keep raising the rates and if the staff needs to train the new staff on how to do money orders but other than that the staff was very courteous and kind

Rating:

4.0

Everything was fine until we started unpacking the boxes we stored. Have found several scorpions inside of them so far. Suggest treating the facility. There are no scorpions in Wyoming and the uhaul truck we drove down was clean.

Rating:

4.0

The main issue we initially had was the rep on the phone call from Thursday May 4th. That phone call was for the rental for a 10x10 storage unit and a truck. The rep did NOT place the unit rental in the system at all, so I had to waste more time in store setting that up the next morning. Then, on May 6th, I was having issues badging into the gate of the storage facility, which at that point I called customer service to see if they could assist me. The rep on that call advised me totally WRONG information, and once again, I had to delay my day and waste MORE time going back into the office to retrieve a different card badge. I would say train the reps in the call center to handle people's requests more efficiently. If they do not know exactly what to do or how to proceed assisting a customer- ASK.

Rating:

3.0

In 2 years cost went up from 50.00 to 77.00 a month. It's cheaper to rent a pod

Rating:

2.0

Our unit was broken into and much was stolen. Stolen items were worth more than 25000.

Rating:

3.0

Well I wish they told me about the not have 24 hrs

Rating:

2.0

I would have rated it higher overall if the truck I rented had not smelled of smoke. Perhaps you need to offer non smoking trucks and smoking trucks. It is a horrible experience for a non smoker to be stuck in an area that smells! Car rentals do not give a paying customer a stinky car!

Rating:

5.0

Marco was awesome great customer service

Rating:

5.0

Great service thanks 😊

Rating:

2.0

There should be a physical person at this location at least during business hours.

Rating:

3.0

Difficult figuring out which site in Tucson to access for storage, Information was not given that there were two U-Haul sites on same road in Tucson. The new U-Haul site in Santa Fe needs an orange stripe in drive to U-Haul facility. The open drive also leads to a different business which can mistakenly be taken. Please make it easy for customers. It's a very nice facility otherwise.

Rating:

5.0

Marp Pollard customer and Representative extremely helpful Mary is deaf and the representative knew sign language explained everything perfect!! He was very knowledgeable beyond our belief!!!! I will highly recommend this company to all my friends, Thank you so Much!!

Rating:

3.0

YES EVERYTHING WAS GOOD EXCEPT THE LIGHTS WOULD ALWAYS GO OUT ON ME AND I WAS IN THE DARK MOST OF THE TIME AND I HAVE BEEN ASKING TO HAVE IT FIXED ALMOST 4YRS.AND THEY NEVER FIXED IT . AND THEN ALL THE DRUG ATTICS AND HOMOLESS THEY WOULD SNEAK IN WHILE THE GATE WAS OPEN AND THEY USUALLY WOULD GO DOWN THE BASEMENT AND USE DRUGS AND GO TO SLEEP.YOU ALL HAVE TO PUT A STOP TO THESE PEOPLE BECAUSE THEY ARE NOT IN THIER RIGHT MIND. AND IT GETS VERY DANGEROUS WITH THESE PEOPLE. YOUR GOING TO HAVE TO HIRE SECURIETY TO MAKE ROUNDS. DAY AND EVENINGS CAUSE ITS REALLY OUT OF HAND THANK YOU VERY MUCH. MARY QUESADA.

Rating:

5.0

Very friendly and helpful since the 1st day. Even when I went in to cancel storage all the employees were so nice and ready to help. I don’t have a lot of free time so the fact that the service was so fast I was impressed.

Rating:

2.0

I was told I qualified for promotion with my one way trip from Nevada to Arizona for free first month storage. I even called the morning of moving in and they still said yes I would get the promotion. When I arrived they said not valid due to availability. I could have looked elsewhere before going there. I was on a time limit so that was inconvenient for me. Plus I had to wait until another customer was finished moving in they were using all the carts and elevator very inconvenient. And I just didn’t plan on having to pay first month since I was told otherwise. And the person who helped me his answer was well that’s a call center. Basically like if what we’re told by them is not valid or accurate which is so inconvenient and not to mention false advertisement. U-Haul had it advertised in truck even I could’ve gone somewhere else. People in Las Vegas location were very helpful though. This location In Tucson when renting first storage was unprofessional and rude.

Rating:

1.0

Ivw never been so beat down from a company i lost two very important clients and lost family heirlooms a hole storage unit action off with out notice. And a long list of other things that should not have taken place. I will never rent from them AGAIN!

Rating:

5.0

Very happy with everything. If I ever need storage again I would definately use them again.

Rating:

5.0

What a great and helpful staff. Thanks!

Rating:

5.0

Excellent facility to work with. Staff was very helpful. Keep up your goods work.

Rating:

2.0

Manager never calls me back horrible customer service you have a bunch of kids working there that their favorite word is " I don't know?"..units are always closed crd reader never works. Only good thing about uhaul nowadays is unit price very good prices that's all.

Rating:

1.0

Our secured units card swipe unit was broken and not working most times. But that's okay because most people just left the doors propped open with rocks. And just incase they weren't left open the staff worker told us to just "pull on the middle door hard because the lock is broken on that." How is this a secure unit?? No lights that work outside of that locked area as well. A little off putting coming out of there and then seeing people riding bikes late at night in the unit. Also, office staff are pretty much useless. Don't answer phones. More concerned with playing on their phones or hanging out outside chatting with the other workers while we wait inside for assistance.

Rating:

5.0

Great service. Friendly staff.

Rating:

5.0

Excellent

Rating:

4.0

More lighting needed outside the units. The light near my unit was broken.

Rating:

3.0

Clean unit good price Overpromised but underdeliver Offer a free month for my oneway moved made a reservation but they said they are not participating good to know after that fact thank you

Rating:

4.0

Expect to get my refund of $43.99 for an over charge

Rating:

3.0

Constant issues with using the card to enter the gate and storage unit. Replacement card needed.

Rating:

1.0

First month was supposed to be free was charged. Spoke with someone at U-Haul was supposed to receive a call. Never did. Went there to move some items back door was not functioning properly, could not be secured properly. Inside was 90+ degrees. Which is not climate controlled. Moved my stuff out due to the security issues. Went back to return my key card. Storage was 95 degrees. Not great. You are charging for climate control it should be climate controlled. Spoke with someone about the issues. Was met with a shrug. Do not recommend. Today 9/12/2022 got a notice that my data was compromised.

Rating:

5.0

Love the place! We had 2 units and combined the contents into one. Been a customer for years.

Rating:

5.0