Customer Reviews for U-Haul Moving & Storage of Kino Park Sports Complex
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

517 reviews

1051 E Benson Hwy   Tucson, AZ 85713

(520) 622-3399

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Office Hours

Always Open On Your Smartphone

Services at this Location:

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(520) 622-3399

1051 E Benson Hwy
Tucson, AZ 85713

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Cheryl C  |  First Impressions 
Rating:
5.0

Excellent, never had any issues. Thank you!

Daniela A  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Marcos C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lisa c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victoria R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Priscilla C  |  Overall Experience 
Rating:
3.0

Can’t really answer this question as it is a survey on my move in experience. I haven’t stored the stuff yet

Craig B  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kayana A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RAFAL G  |  First Impressions 
Rating:
2.0

We rented a truck, what are the understanding that we would get one month free rent which was not honored by a second individual. Very upsetting had to call corporate office just to have them honor the agreement.

martin r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELITA D  |  First Impressions 
Rating:
5.0

My only critical comment is that it was a bit expensive. But of course everything is going up in cost!

David S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ruben r  |  Overall Experience 
Rating:
5.0

It's so pleasant dealing with humans at the uhaul storage facility instead of the robots at most of the other remotely managed facilities in Tucson.

John V  |  First Impressions 
Rating:
5.0

Excellent service from the general manager. Super attentive

Patricia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hattie C  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SHERRY F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marijsa M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Claudia A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALBA G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lynn g  |  Overall Experience 
Rating:
2.0

There are many homeless people living in and out of this storage facility. I suspect that some are drug users.

Michael M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Crystal M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S  |  Overall Experience 
Rating:
3.0

Overall things went well, but my reservation was for a first floor unit and that wasn’t what we received. Given I reserved “the last first floor unit”, it feels an awful like bait and switch. At this time of the year with students though, we’re just happy to have something.

Luke N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesus M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VERONICA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

George L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samantha S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachael R  |  First Impressions 
Rating:
5.0

The staff was very helpful and absolutely fantastic!!

Phil B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAWN W  |  Overall Experience 
Rating:
5.0

Good place

MARCO R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RYAN M  |  First Impressions 
Rating:
5.0

Best price and service

Gloria E  |  Overall Experience 
Rating:
5.0

Great place to store your personal, business etc. Definitely will use again if the need arises.

NAIMAH M  |  Overall Experience 
Rating:
1.0

What a horrible process this place has for processing new storage… the awesome person at the front desk was overrun, but extremely knowledgeable and helpful! The gentleman that eventually… An hour and a half later that came to remove the customer ready lock on my storage unit calmly and lightly listen to my spewing venom. How could during probably one of the busiest times of the week,. Could there be so few employees!? I highly doubt it was the employees working that are at fault… I am sure they are overrun! When I call from the storage unit location to get an update on ETA to show up so I can get into my new unit, I get transferred to a central call center that is absolutely horrendous and it’s phone answering system because it has nothing to do with storage units and directs me all over the place. Management: get a life! Work a weekend, remember what it’s like to be a overrun young front line employee, try being a customer during the time when there should be twice as many employees working… You’re too busy, looking at the bottom, line numbers and effing up your company in the process! What a horrible company U-Haul is and therefore must be to work for!

steve k  |  First Impressions 
Rating:
4.0

Only thing I didn’t like was the bill wasn’t prorated when I checked out. Had to pay for a month I didn’t use.

Melanie V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TEION J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alexander b  |  Overall Experience 
Rating:
5.0

Thank you very much!

DAVID M  |  First Impressions 
Rating:
3.0

Out side gate access was not working had to go to office to gave them open it.

LARRY L  |  First Impressions 
Rating:
4.0

Hardly ever had carts around to use. That part was very inconvenient

Alan S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CONNIE J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimerley A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANUEL C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

FRANK H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS R  |  First Impressions 
Rating:
5.0

Everything went good, Elaine was very helpful.

lupe v  |  First Impressions 
Rating:
5.0

Some feedback on large trucks parked in back of facilities, it makes it hard to maneuver around for moving trucks or trailers. It would be nice to have restrooms and small trash can for our trash too at storage units. Great service and staff.

gene h  |  Overall Experience 
Rating:
5.0

Elaine was super helpful, and knowledgeable with everything regarding our move. We will definitely be using your services in the future.

Yaritza V  |  Overall Experience 
Rating:
4.0

Had issues at the beginning but now it's all ok...

MARGARITA R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherry F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry L  |  Overall Experience 
Rating:
5.0

Tara at Benson hwy location is awesome.

Gabriel M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela S  |  First Impressions 
Rating:
3.0

Elevator was always down when I would go and people living there scared me

Jocelyn L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carol m  |  Overall Experience 
Rating:
1.0

What is 2 / 2 hours to half? Somebody unlocked the unit.

Anthony W  |  First Impressions 
Rating:
5.0

Like the storage is clean and secure

Aide R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherry F  |  Overall Experience 
Rating:
4.0

Price of supplies and the special lock was higher than expected. Raising the rent was alo unexpected with no real notice.

Richard B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria T  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

maria b  |  Overall Experience 
Rating:
3.0

I completed the online storage move out but was still charged for another month despite me moving out prior, I called and was told the manager was out on leave but they would get back to me, I never received a call back instead received another email for more fees added to my bill, I called again and spoke with someone who said the they would make sure this was handled, she apologized for not getting assistance with my first call. I still have not heard anything back and should not have been billed. I think your convenient online move out process should be relooked at.

tanya r  |  Overall Experience 
Rating:
5.0

truck rides good.................

Richard S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S  |  First Impressions 
Rating:
1.0

My storage was broken into then when I moved out they said there was still stuff in there when it wasn’t I wrote them then 20 days ahead of time and swept it out

Cassandra F  |  Overall Experience 
Rating:
5.0

From Elaine, the manager through the staff, everyone is kind and concerned with customers needs. I always know I’ll be taken care of when I’m there. Thank you!

carmen g  |  First Impressions 
Rating:
1.0

Hours of the store are convenient when someone is in the office. Manager is professional but not the staff. Gate to the facility is often broken where I was locked in the facility for hours.

Susan H  |  Overall Experience 
Rating:
2.0

It’s sad the customer service is not on point when a tragedy happens

JENIFER C  |  Overall Experience 
Rating:
5.0

The girls working the counter went above and beyond and made sure all my questions were answered and very extremely polite, respectful, and were professional ls.

Mike M  |  Overall Experience 
Rating:
5.0

Thank you guys

eduardo r  |  Overall Experience 
Rating:
5.0

Very good experience

carol s  |  Overall Experience 
Rating:
1.0

I had a hard time closing my account after I moved out of storage facility

Mayank M  |  Overall Experience 
Rating:
5.0

Sunday access hours need to be longer for those that work and have to come in after work

Dr J  |  First Impressions 
Rating:
1.0

The Management moved me out the system for I don't know what reason and the staff were not so welcoming seemed very lazy and not helpful than they come up with they didn't have cards to issue go get in and out of facility and that there card machine was down lucky they physically haven't got knocked out by anyone with there attitudes

Jose C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yaritza V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheri K  |  Overall Experience 
Rating:
1.0

We rented a 5' x 5' unit but upon move-in discovered that it was only 3.5' x 5'. I informed at least four employees about the situation and no one cared! Thankfully we were able to cram everything into the smaller unit. The office was closed when we moved our items in so I called the 800 number and was told I had to speak to someone at the local office. So the next day, I spoke to a manager, Jesus, who said there was nothing he could do while our items were in there. Upon checkout I mentioned it to the clerks and they did not care in the least! Said there was nothing he could do about it as that is how U-Haul measured it...as though U-Haul is a separate company. Said he would mention it to his manager but she would say the same thing. Did not care in the least that this will happen to the next person who rents that unit. Never once did anyone apologize for the inconvenience or take any responsibility for the screw up! I paid for a 5 x 5 unit but that is not what I was provided access to.

Alison D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pete M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EMMA V  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

stephan v  |  Overall Experience 
Rating:
2.0

I couldn't locate my unit so I called the front reception area for assistance and they had me on hold for TWENTY MINUTES, that is not acceptable to me considering I was waiting on the Tucson Arizona heat. I went back to the reception area and the front clerk didn't greet me but he told me he would be with me in a minute but he also has me standing up waiting for him.

MARIA I  |  First Impressions 
Rating:
5.0

Great customer service

Adilene J  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Russel R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaden L  |  Overall Experience 
Rating:
5.0

They were very helpful and accommodating in my unusual circumstances with my towing trailer rental and were able to find an available storage unit too, and right on time. Uhaul saved the day for me and I would definitely recommend giving them a call for your next storage or moving needs. Thank you Uhaul, as one of your loyal customers.

MICHELIE L  |  First Impressions 
Rating:
5.0

Amy and Eliane were extremely patient and helpful with my complicated request!

Mark Z  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcelo F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

John-Michael M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dora O  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LAURIE F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerrie G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keuntre W  |  First Impressions 
Rating:
1.0

The storage facility was good but the customer service was horrible. Particularly the close out procedure. Nobody explained the steps required to close it out. I cleaned out the storage locker and left the door closed. Then called to ask if the access key card needed to be returned. I was told by a nice customer service agent to not worry about the closed door but that I needed to return the key card to the rental facility door the street and that he would close out my rental and notify the local store that the door was left closed. After waiting in line for 25 minutes at the local store, I was told I needed to provide a picture of the open cleaned out locker. I asked if I had to come back and wait in line again to show the photo to which he uncompassionately replied “yes”. Had someone explained this procedure in advance, it would have been so much more helpful as it caused me miles of travel and several hours of hassle. The multiple in-store agents I dealt with were very unprofessional and unhelpful. This is coming from someone (me) with over 40 years in sales and customer service. Oh well!

BRYAN F  |  Overall Experience 
Rating:
1.0

I had several problems while I was using uhaul storage. Frequently there would be technical issues preventing me from accessing my storage unit. I've gone there before and it had been completely unlit. Sometimes there were no carts for moving things and as well sometimes there was just trash everywhere that would stay there for some time (I'm assuming because this location was run by another location that they only came over and checked on it when they had to) I also had a situation where I needed to get into my storage unit and had not paid on time that month (my fault) but had since paid my balance probably a week prior before trying to access my storage unit and the non-pay lock was still on my unit (its fine people forget) so I went to the office to have it removed and the employee working there confirmed i paid and the lock shouldn't be there but didn't know how to remove the lock and called his manager because they weren't there and asked how to remove it and essentially from what I could glean they couldn't find the key and he just told me they wouldn't be able to do it that day and to come back the next day when the manager was in. This would have been less frustrating if it was the first time I wasn't able to access my storage unit and if this wasn't the only time of my week I was able to go out to my storage unit especially because the facility locks and closes at 10pm which I was not aware of until it happened to me one night (thankfully i was finished and locked things up but just forgot something i meant to grab from my unit) because I thought it was a 24 hour facility but I guess that only really applies to the outdoor units. On that note the door to the indoor units can easily be pulled open and was even recommended to me by an employee at one point as a solution to a tech issue they were having that prevented me from accessing my storage unit. As well frequently the main gate was just open because it had broken again. I really can't think of time something hasn't been broken when I went to my storage unit. Once it was the elevator and heck the lights above my storage unit didn't work for the first year or so I had it. At the end of the day it was an overpriced storage unit I needed in a pinch and I'm glad to be rid of. Next time I will just find a higher quality company or fair local business to store with before checking out any of the uhaul locations in town. Definitely wouldn't recommend.

Zane L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FARHAN R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ramon C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse E  |  Overall Experience 
Rating:
1.0

Every time I came to my storage unit, the outside doors were not secured. When I asked why the office personal didn't make rounds to just insure the facility was secured, they told me they weren't allowed nor trained to do that. For the price charged by Uhaul, as well as their advertising of sure a secure place, disappointment doesn't even cover my reaction. Needless to say, I have move out of my unit.

Adrianne B  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHNNY A  |  Overall Experience 
Rating:
4.0

Would have stayed if you didn't keep raising the rates and if the staff needs to train the new staff on how to do money orders but other than that the staff was very courteous and kind

DIANNA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea H  |  First Impressions 
Rating:
4.0

Everything was fine until we started unpacking the boxes we stored. Have found several scorpions inside of them so far. Suggest treating the facility. There are no scorpions in Wyoming and the uhaul truck we drove down was clean.

Ben F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOSEPH R  |  Overall Experience 
Rating:
4.0

The main issue we initially had was the rep on the phone call from Thursday May 4th. That phone call was for the rental for a 10x10 storage unit and a truck. The rep did NOT place the unit rental in the system at all, so I had to waste more time in store setting that up the next morning. Then, on May 6th, I was having issues badging into the gate of the storage facility, which at that point I called customer service to see if they could assist me. The rep on that call advised me totally WRONG information, and once again, I had to delay my day and waste MORE time going back into the office to retrieve a different card badge. I would say train the reps in the call center to handle people's requests more efficiently. If they do not know exactly what to do or how to proceed assisting a customer- ASK.

Lena S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ben F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanteal R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia y  |  Overall Experience 
Rating:
3.0

In 2 years cost went up from 50.00 to 77.00 a month. It's cheaper to rent a pod

artemisa c  |  Overall Experience 
Rating:
2.0

Our unit was broken into and much was stolen. Stolen items were worth more than 25000.

Susan W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Reyes V  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Evelyn A  |  Overall Experience 
Rating:
3.0

Well I wish they told me about the not have 24 hrs

brittaney b  |  Overall Experience 
Rating:
2.0

I would have rated it higher overall if the truck I rented had not smelled of smoke. Perhaps you need to offer non smoking trucks and smoking trucks. It is a horrible experience for a non smoker to be stuck in an area that smells! Car rentals do not give a paying customer a stinky car!

Sandy B  |  Overall Experience 
Rating:
5.0

Marco was awesome great customer service

Tayanda C  |  First Impressions 
Rating:
5.0

Great service thanks 😊

Sally M  |  Overall Experience 
Rating:
2.0

There should be a physical person at this location at least during business hours.

Victoria B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

fabian a  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

alberto r  |  Overall Experience 
Rating:
3.0

Difficult figuring out which site in Tucson to access for storage, Information was not given that there were two U-Haul sites on same road in Tucson. The new U-Haul site in Santa Fe needs an orange stripe in drive to U-Haul facility. The open drive also leads to a different business which can mistakenly be taken. Please make it easy for customers. It's a very nice facility otherwise.

Sandy B  |  First Impressions 
Rating:
5.0

Marp Pollard customer and Representative extremely helpful Mary is deaf and the representative knew sign language explained everything perfect!! He was very knowledgeable beyond our belief!!!! I will highly recommend this company to all my friends, Thank you so Much!!

mary p  |  First Impressions 
Rating:
3.0

YES EVERYTHING WAS GOOD EXCEPT THE LIGHTS WOULD ALWAYS GO OUT ON ME AND I WAS IN THE DARK MOST OF THE TIME AND I HAVE BEEN ASKING TO HAVE IT FIXED ALMOST 4YRS.AND THEY NEVER FIXED IT . AND THEN ALL THE DRUG ATTICS AND HOMOLESS THEY WOULD SNEAK IN WHILE THE GATE WAS OPEN AND THEY USUALLY WOULD GO DOWN THE BASEMENT AND USE DRUGS AND GO TO SLEEP.YOU ALL HAVE TO PUT A STOP TO THESE PEOPLE BECAUSE THEY ARE NOT IN THIER RIGHT MIND. AND IT GETS VERY DANGEROUS WITH THESE PEOPLE. YOUR GOING TO HAVE TO HIRE SECURIETY TO MAKE ROUNDS. DAY AND EVENINGS CAUSE ITS REALLY OUT OF HAND THANK YOU VERY MUCH. MARY QUESADA.

MARY Q  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cecilia E  |  First Impressions 
Rating:
5.0

Very friendly and helpful since the 1st day. Even when I went in to cancel storage all the employees were so nice and ready to help. I don’t have a lot of free time so the fact that the service was so fast I was impressed.

veronica n  |  Overall Experience 
Rating:
2.0

I was told I qualified for promotion with my one way trip from Nevada to Arizona for free first month storage. I even called the morning of moving in and they still said yes I would get the promotion. When I arrived they said not valid due to availability. I could have looked elsewhere before going there. I was on a time limit so that was inconvenient for me. Plus I had to wait until another customer was finished moving in they were using all the carts and elevator very inconvenient. And I just didn’t plan on having to pay first month since I was told otherwise. And the person who helped me his answer was well that’s a call center. Basically like if what we’re told by them is not valid or accurate which is so inconvenient and not to mention false advertisement. U-Haul had it advertised in truck even I could’ve gone somewhere else. People in Las Vegas location were very helpful though. This location In Tucson when renting first storage was unprofessional and rude.

Christine Q  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gloria X  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Clarissa G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark F  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jose g  |  Overall Experience 
Rating:
1.0

Ivw never been so beat down from a company i lost two very important clients and lost family heirlooms a hole storage unit action off with out notice. And a long list of other things that should not have taken place. I will never rent from them AGAIN!

Rachelle K  |  Overall Experience 
Rating:
5.0

Very happy with everything. If I ever need storage again I would definately use them again.

JESSICA A  |  Overall Experience 
Rating:
5.0

What a great and helpful staff. Thanks!

Teresa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronica G  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Georgina V  |  Overall Experience 
Rating:
5.0

Excellent facility to work with. Staff was very helpful. Keep up your goods work.

Potong B  |  First Impressions 
Rating:
2.0

Manager never calls me back horrible customer service you have a bunch of kids working there that their favorite word is " I don't know?"..units are always closed crd reader never works. Only good thing about uhaul nowadays is unit price very good prices that's all.

Jim O  |  First Impressions 
Rating:
1.0

Our secured units card swipe unit was broken and not working most times. But that's okay because most people just left the doors propped open with rocks. And just incase they weren't left open the staff worker told us to just "pull on the middle door hard because the lock is broken on that." How is this a secure unit?? No lights that work outside of that locked area as well. A little off putting coming out of there and then seeing people riding bikes late at night in the unit. Also, office staff are pretty much useless. Don't answer phones. More concerned with playing on their phones or hanging out outside chatting with the other workers while we wait inside for assistance.

denise s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lillian s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alejandro v  |  Overall Experience 
Rating:
5.0

Great service. Friendly staff.

Richard B  |  First Impressions 
Rating:
5.0

Excellent

Dora V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muktar s  |  First Impressions 
Rating:
4.0

More lighting needed outside the units. The light near my unit was broken.

Jaimee S  |  Overall Experience 
Rating:
3.0

Clean unit good price Overpromised but underdeliver Offer a free month for my oneway moved made a reservation but they said they are not participating good to know after that fact thank you

Miguel O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arianna C  |  First Impressions 
Rating:
4.0

Expect to get my refund of $43.99 for an over charge

Desert O  |  Overall Experience 
Rating:
3.0

Constant issues with using the card to enter the gate and storage unit. Replacement card needed.

Keturah M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H  |  Overall Experience 
Rating:
1.0

First month was supposed to be free was charged. Spoke with someone at U-Haul was supposed to receive a call. Never did. Went there to move some items back door was not functioning properly, could not be secured properly. Inside was 90+ degrees. Which is not climate controlled. Moved my stuff out due to the security issues. Went back to return my key card. Storage was 95 degrees. Not great. You are charging for climate control it should be climate controlled. Spoke with someone about the issues. Was met with a shrug. Do not recommend. Today 9/12/2022 got a notice that my data was compromised.

Robert W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tammy U  |  Overall Experience 
Rating:
5.0

Love the place! We had 2 units and combined the contents into one. Been a customer for years.

Vinny O  |  Overall Experience 
Rating:
5.0

Easy peasy. Thanks for an enjoyable experience.

Steven C  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Alizsha M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney K  |  Overall Experience 
Rating:
3.0

We had some issues. But were able to resolve them... Unit was clean. It is hard to make a U-turn with a 26 ft truck.

gene h  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eliseo N  |  Overall Experience 
Rating:
5.0

The young lady in charge has things running very smoothly and if storage in Tucson is ever needed again, I would not hesitate return to this location (if she is still charge)!!

THERESA J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector z  |  First Impressions 
Rating:
4.0

Helpful and understanding staff.

Michaele B  |  First Impressions 
Rating:
3.0

They are very short handed so it always takes a while to get anything done,but they try.

Jeanne W  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Kali V  |  Overall Experience 
Rating:
2.0

The guys helping me at the desk had no idea how to find my reservation and when I was finally helped they didn’t even tell me that the storage units were down the street. I just got an “I don’t know where your unit is but here’s a map with no reference”

Lucas L  |  First Impressions 
Rating:
3.0

Good

timothy M  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ileana L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James V  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrian M  |  First Impressions 
Rating:
3.0

Had a few unfriendly conversations with General Manager...was told wouldn't honor free 30 day rental that Uhaul offers when do one way move. So never received. Truly not happy about misrepresentation. I called May 11th and talked to call center was told zero balance. Then got an email saying I was late after the 12th or 13th of May..I called and tried to explain I was entitled to 30 days free due to rental of truck and car hauler. Was told No won't honor but would take late fees off. I still haven't received credit for 30 days.

Steven B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R  |  First Impressions 
Rating:
2.0

I had rented a 20’ uhul in El Centroid, CA to move to Tucson, AZ. I was told I wold be offered a free storage unit for 30 das. When I arrived the gentleman told that beca

Lynn M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JANINE B  |  First Impressions 
Rating:
5.0

Staff was awesome

julio h  |  Overall Experience 
Rating:
3.0

the initial staff was indifferent. I was not provided with the entrance/exit card which caused some difficulty on initial move-in.

Justo G  |  First Impressions 
Rating:
3.0

El personal es mentiroso y promete cosas que no cumple. Haciendo que gastes más tiempo y dinero para que cumplas los errores que comenté el personal de ese lugar

EDMUNDO F  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devorah A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Raymond O  |  Overall Experience 
Rating:
5.0

U-haul team was good

maria b  |  First Impressions 
Rating:
3.0

No costumer restroom and access to the dumpster made it very unpleasant so we left

FREDERICO V  |  Overall Experience 
Rating:
1.0

I have been to the office three times and they still can't correct my paperwork. I am paying for this unit, it's under my name every time I try to make a payment your system says I have no unit so I have to call customer service hey every time this is ridiculous you guys need to train our staff more. I'll be probably pulling my stuff out of your unit and go to somewhere where they respect and can get the paperwork correct the first time.

Frankie M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Raquel H  |  First Impressions 
Rating:
5.0

I will like to know if they fix the speaker near the gate...I noticed that nobody can speak to me back thru that voice speaker..... for emergency only#2 I really thank you for helping me with my reservation 5x10 is great because is on the first floor and what a awesome idea the doors are always lock nobody can get in without the card...I been a customer. since 2015 and I never been unsatisfied with your SERVICE...Thank you for been there for me with your service.

maria a  |  Overall Experience 
Rating:
5.0

It was a good experience. Thank you

JUDSON P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

scott m  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

HENRY S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ZACHARYCARTER H  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

brad r  |  Overall Experience 
Rating:
1.0

Roaches in the unit fish smell

Maya S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

gloria c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EFRAIN R  |  First Impressions 
Rating:
2.0

I returned from TX after 27 days to move out and a Mgr had a locked out tag with your padlock on it. They said I was mistaken, my unit was elsewhere. I had to identify what was stored before opening it...before I had access...Although all of my belongings were still there...if I had stayed out of state, it's likely everything would have been auctioned off....for that reason I will not give a referral or deal with this location again.

Devorah A  |  Overall Experience 
Rating:
5.0

The only thing I had a problem with when I was checking out there was no one at the calendar and three other customers We’re waiting to .I had to go find one of the employees so I can leave my key. Yes they were busy but not enough staff working

connie r  |  Overall Experience 
Rating:
1.0

I was promised a free one-month storage unit with my one-way trailer rental. and I confirmed it several times before getting there, but when I arrived they refused to honor the agreement and made me pay $87.00. I have filed an official complaint with U-Haul.

David S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Elizabeth I  |  Overall Experience 
Rating:
5.0

The man who helped me was very polite and explained things clearly. I would definitely recommend this place.

jennifer d  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amberley r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Muhammad A  |  Overall Experience 
Rating:
5.0

You can’t be the best with out the best staff. You Uhaul you are the standard in witch all are compared, the best of the best. Consultive sales and high quality product. The woman who assisted me was professional and courteous. She elevates the product and does not stand in the way of a sale. Not curt but totally capable and willing/accommodating . This is professionalism appreciated, THANK YOU 🙏

THOMAS F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cameron e  |  Overall Experience 
Rating:
3.0