Customer Reviews for U-Haul Moving & Storage of Kokomo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Kokomo

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Gary W.
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Customer did not leave a comment.

Reginald H.
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Customer did not leave a comment.

Shannon W.
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Customer did not leave a comment.

CLINTON B.
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Not a thing

DERK Y.
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When I picked up the trailer I was told to return it by 7 AM the next day. When I arrived at 7 AM I discovered the facility was not open until 9 AM (Sun). It would have been nice to have been told this so I wouldn't have had to do the cumbersome (for me) self check-in process in the rain.

CHRISTOPHER B.
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N/A

scott C.
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Debbie Miller was exceptional she went over and above to make sure we were well taken care of she deserves a big thumbs up

Diana D.
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Keep Debra. She was very helpful. Went above and beyond.

Jeremy C.
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Very nice people

teresa T.
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There was only one associate working and a huge line and we had to wait 40 minutes. While she was very apologetic and said her other help didn't show, she was too fast in explaining things.

Cynthia H.
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Customer did not leave a comment.

Michael E.
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Service was excellent

william R.
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Customer did not leave a comment.

Jeffery M.
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Daniel B.
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H Tried to call, but no answer, long wait, so I went to the store

Jessie M.
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Customer did not leave a comment.

BRETT L.
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Customer did not leave a comment.

Brian W.
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Very friendly and quick service

Joshua L.
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Even though I reserved everything we needed ahead of time, we still had to wait an hour to be helped

Jeffrey G.
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nothing else needed. Debbie was awesome on my trailer return. fast and friendly THANK YOU

Allen T.
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Customer did not leave a comment.

Joy J.
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Customer did not leave a comment.

MICHAEL O.
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Add manpower to the Sunday morning shift. Only 2 people working and it took a very long time to get into the store. People were good, but not enough for the workload.

Don C.
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Customer did not leave a comment.

Justin H.
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Debra was on staff today and did an amazing job. She helped me get set up with a 15' truck and had me on my way in no time.

James M.
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Customer did not leave a comment.

Lisa S.
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I made a reservation for a 20' truck. However when I went to pick it up 3 days later they had reserved a 26' truck no 20' was available. My reservation was for 9 am. Only 2 employees were working and lines were starting to form while waiting. It took over a half hour to get finished. Then the truck itself looked like it had been through several accidents. It drove ok. Not alot of choices for truck rentals in the area.

Bryan G.
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Customer did not leave a comment.

ROBERTMARK R.
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I rent the U-Haul trucks to haul election equipment for the election process. I send delivery guys to pick up the trucks, they do not sign in online they need to see a real person. The service was very slow. When they get the trucks, the trucks only have a 1/2 to 1/4 of gas in them. I had they guys put gas in them. We returned the trucks with more that we left with, so I believe I should be given a credit. We rent trucks twice a year. I get 6 trucks for each election which is 12 trucks a year.

Doug L.
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Customer did not leave a comment.

MICHAEL E.
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All was swift and organized

Miranda T.
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Make sure all the equipment ordered goes in the truck. Had to backtrack for the utility dolly

Chris F.
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Customer did not leave a comment.

Michael M.
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The service agent Debra was excellent! Debra was professional, did a great job explaining the operation of the truck and was pleasant to work with! Thank You Debra!

Trent H.
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Had issues with computer on check in... took 1hr to get it done.. Check out was very fast. Debra did a great job!

LORI D.
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Customer did not leave a comment.

Gayle D.
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Debbie Miller at Kokomo location was excellent. Was extremely busy too long of wait, needed more staff.

Angela L.
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The truck was ready ahead of schedule and mobile pick up was super easy. I dropped the truck off early and Debra was huge help. She made things easy for me and I was done and on my way in less than 5 minutes. Thanks!

Bradley E.
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Customer did not leave a comment.

Bradley W.
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Customer did not leave a comment.

Michael M.
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Michael S.
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Upgrade your servers for your internet. Your servers make checking out rentals not only a long wait for customers but it's very stressful for your employees. Upgrade your servers and u haul would be number one.

Allen T.
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Customer did not leave a comment.

reshawn R.
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Debra was amazing. She was super friendly and did a great job!!

Joseph S.
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Customer did not leave a comment.

Robert S.
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One person working there upon arrival, checked in two and 4 other renters in front of me, the young man was knowledgeable and very courteous but NEEDS some help! In trying to reach UHAUL by phone it is a VERY POOR experience. Once a call is finally answered the staff tends to be very nice and knowledgeable - in 4 calls over a 6 day period, EVERY wait time for to speak with a rep was 25 - 40 minutes.

LACEY C.
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Give other employees access to cash drawer so customers paying with cash can be checked out quicker.

chuck L.
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Customer did not leave a comment.

Gordon G.
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Gregory B.
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Mark A.
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Items were not ready at rental pick up time. No appliance dolly, moving blankets not folded or even ready to be folded.

Neil R.
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Deb checked us out and did such an amazing job!! She was an absolute delight to work with!!

Connie N.
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John Z.
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Michael E.
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The truck was accommodating but had a rough ride on some highways

Allen T.
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Customer did not leave a comment.

Timothy R.
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It's a Uhaul in Kokomo Indiana, need i say more? Small town mindset, small town attitude, not the best service. Just to the point, didn't ask about my trip or move, nothing. Just like "Is everything here? Ok cool. Did you want a receipt? We'll email you one even if you don't get a printed one. Ok thanks have a good one." No personality, didn't feel valued as a customer at all.

Lori J.
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Customer did not leave a comment.

SEAN H.
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Acknowledge every customer while they are waiting for service.

Tabitha W.
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I got pulled over because the truck had no taillights. I had my children in the car. What if we'd been hit? First and LAST time I'll ever use this company to move again. I'd rather pay more in gas moving in a pickup truck. The location itself was fine. But I will never recommend it to anyone. Fact EVERYONE that asked me about it now knows what happened and aren't impressed.

MARK R.
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While Debra was very helpful and thorough, it appeared that she needed help.

william R.
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have more help on busy days . They where working none stop and still falling behind. stellar staff .

Timothy P.
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We were suppose to get our truck at 8:00 AM, but there was no truck available because two people had not returned theirs. Debra and Stephen did an excellent job of contacting those people and getting us a truck, which we finally did get at noon. We would suggest charging more than $20 for late fee (i.e. $100/day late) so that people are more likely to return their trucks on time.

Charles P.
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Just wanted to say Steve was very polite and helpful at your Kokomo IN. Store. 👍

charlotte W.
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Customer did not leave a comment.

terry S.
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Debbie was great she gave me fast and courteous service she was very polite. Wonderful to work with a great employee seemed like a fantastic asset to your company thank you very much

Robert B.
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They were very nice, and the truck was very clean.

BRIAN K.
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Customer did not leave a comment.

Justin C.
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I had several problems with the pick up of this order and several problems with the drop off created by the pick up location. The only helpful person was an employee named Scott. He was very polite calm and helped me deal with the situation even though it took two hours to actually be able to drop off the trailer after arriving at the drop off location.

Max S.
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Customer did not leave a comment.

Kyle O.
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The customer service was poor and lacking. The wait time to be helped was very long compared to other locations. The attendant would be helping a new customer then wander outside when returns came and just leave the new customer waiting. This happened multiple times while I was there, with multiple new customers already in line waiting. Then with customers waiting, the attendant went outside and was smoking. I would not recommend this location to anyone.

Keith L.
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Customer did not leave a comment.

kathy R.
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Courteous and professional!

Griffin M.
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Deb, Steve, Darrien, Matt, Kylun and Dannye was the best crew I've ever seen 10 outta 10

SANDRA EDITH S.
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Debra is a great and funny employee. She made our day.

Linda C.
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Customer did not leave a comment.

Rebecca E.
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Deborah was very friends and helpful. I will definitely be going back to this location for my next rental needs 😃

tammy C.
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Customer did not leave a comment.

Jill U.
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Debra was very accommodating and helpful! Easy return and drop off of truck and trailer!

Jennifer O.
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Very friendly involved staff. Very clean. Only concern was only one furniture appliance available that day and at least 4 was scheduled to go out. I'm the only one who could get one who ordered one that day. If I had not arrived first we would have been "out of luck" he said. Hmm. That's not right.. He informed me scheduling says they have more on hand then they really do.. That doesn't make things sound to dependable for me to be guaranteed I'll get one when I have to move again when my house finally gets done in Nov. Do I need to look else where for a moving truck with a dolly who will guarantee it will be there. No guessing about it???

Riley V.
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Debra helped me with my uhaul cargo van rental this morning (9/22). She was not only friendly, but knowledgeable about the company and it's products. She facilitated an awesome visit and I believe she deserves recognition for her excellent customer service skills!

Brittany V.
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Debra assisted us in our return. She was incredibly helpful and inviting.

Nicholas K.
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We received a truck that was leaking gas. It looks like they tried to fix it but it was very unsafe. It left gas all over our driveways. We were very disappointed they would allow someone to drive that unsafe of a truck. We did get roadside assistance and they towed the truckm

Khristopher M.
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Customer did not leave a comment.

Ilene K.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Melissa D.
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We were only given five and a half hours but still had to pay for all day. We wanted the whole 24 hours. I understand someone else needed the truck, but then don't make us pay for the whole day.

Jaci A.
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see comment above.

MICHAEL M.
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Customer did not leave a comment.

RYAN K.
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Fast, easy, very professional.. my only place I'll rent

Thomas B.
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Customer did not leave a comment.

Clinton P.
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Customer did not leave a comment.

Robert L.
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The guy that checked me out was great to deal with as was the guy who helped me when I returned the trailer. Very pleasant experience.

Charles W.
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Charged for 35 miles when I was right here in town,I made the onetime mistake of TRUSTING uhss as

Edna T.
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Customer did not leave a comment.

Lawrence B.
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Customer did not leave a comment.

ALISHA C.
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I am very pleased with this U-Haul location and the 2 people that work there. When I went to pick my trailer up, there was several people in front of me and I thought it was going to take forever but it didn't. There was a male (didn't get his name but Steve Miller was on my paperwork) worker that helped me and he was awesome and fast. Very friendly and answered any questions I had. Then when I returned the trailer, Debra got me checked out and I didn't even have to go into the store. She quickly got me unhooked and I was on my way. She was also very friendly and helpful! Thanks U-Haul!

Andrew F.
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Really nothing, the lady that went over the trailer pointed out all dings paint marks and scratches with me before we left, made sure i had the roadside assistance email/website and phone number, everyone was polite friendly and helpful

Heather G.
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Customer did not leave a comment.

James L.
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Appreciated Debbie and her willingness to be so friendly and personal. Moved two of my three children this year with your help! Love you all!

Charles W. | First Impressions |
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Staff was friendly A+

Bobbett C. | Overall Experience |
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Customer did not leave a comment.

CINDY S. | Overall Experience |
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Would have loved to have access 24/7.

Trevor T. | Overall Experience |
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Good space and easy closing of account

CINDY S. | Overall Experience |
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The employees are very nice and helpful!!!

Paul M. | Overall Experience |
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A+. Friendly staff and highly recommended.

TImothy D. | Overall Experience |
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Thank you!

ELAINE B. | Overall Experience |
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they were very helpful and kind

John B. | Overall Experience |
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It would have been nice to have had access hours later into the evening a couple of nights a week.

Kimberly m. | Overall Experience |
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Great staff. Excellent service

John F. | Overall Experience |
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All ways use u haul you give me very good rates

CINDY S. | Reservation |
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Great job.

Richard W. | Reservation |
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they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Charles F. | Overall Experience |
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Steve took care of all my business needs and was very helpful.

No reviews have been submitted for this location.

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