Customer service was pretty good overall. The lot is small and access to part of it is not optimal.Michael R.
Trailer Rental & Towing in Kokomo, IN at U-Haul Moving & Storage of Kokomo
Kokomo, IN 46902
(W Of Us 31)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Wine Storage
One-Way and In-Town Local Rentals in Kokomo, IN 46902
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I reserved equipment a week prior to my moving date in my town. The day before my move, U-Haul called to tell me my town's location didn't have my equipment so I'd have to drive over an hour to the nearest store that did. Why was I allowed to make a reservation for a location that couldn't guarantee a truck for me? This added an extra 2+ hours of driving plus additional gas cost to an already long and stressful day of moving. On the U-Haul website, it states â€œ Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation.â€ I asked for any kind of discount and the representative I spoke to declined. According to this guarantee, I should receive $50 back because U-Haul failed to deliver on the original reservation location.RACHELTYLER C.
Debbie was a great help when we picked up the van!BETH W.
Knowledgeable man at counter. Polite and informativeTeresa W.
Very friendly, great customer service.DANIEL R.
Have a phone holder in truck. Most people traveling use their phone for GPS.TRINA R.
Everything was great!!! I think her name was debbie and she was great!!!! Awesome customer service..ANDREA S.
Very friendly, and they We're very thankful we returned a clean truckShelby B.
My experience with our U-Haul in Kokomo, IN was nothing short of phenomenal! They were attentive, pleasant, helpful and just great to work with. I have already recommended them to many friends.JEANNE H.
Debra was an excellent customer service representative! She made sure I checked the truck thoroughly and cleaned my windows before I left!MELISSA M.
Meet my expectationsMichael Z.
I have not received a paid invoice. I was told it would be sent via email.FRED H.
truck had a spare tire on it. tpms lite on the whole time. seat was too low. ride was humpy. ratchet straps were rusty and need greased. no email of receipt of charges.Richard L.
Great service and very helpfulGUNTHER J.
As aboveJEREMY A.
Pick up truck rental was clearly marked â€˜no smoking' and was encased with fresh cigarette smell. Previous renters had used the door closure handles as ashtrays. Worst thing to place ones fingers into when closing the door. The truck was NEVER wiped clean for COVID-19 viruse precautions. Went back into store branch to tell attendant and they were NOT interested in ,asking the visit better, safe or clean. Highly disappointed!Christina H.
Very knowledgeableGUNTHER J.
Employees were courteous and very well trained.Joyce G.
I bought a riding mower with a 60" deck (5 feet). So I rented your 6 foot wide trailer to pickup the mower from the retailer. However, unknown to me and not explained by the sales agent, the back gate on the trailer is significantly more narrow, only 4'9". It was not wide enough for the mower, so I ended up paying the retailer to deliver my mower. Renting this trailer was a waste of money because I could not use it. The store was closed by the time I returned the trailer and I figured they would not believe me if I called back later and said I couldn't use it. In addition, the bed of the trailer was full of bolts, screws and scrap metal. Not something I want to drive tires over. You may want to sweep that out.Jason B.
The ramp in the truck was broken it was a pain to get it in and out. But the employees were absolutely incredible very nice!Kayla H.
Need to get back up help in there so you don't have six or seven people standing and waiting in line.NATHAN E.
very efficient and knowedgeable about the business and the details, helpful and swift. John M. Pasquale IIJOHN P.
Quick and easy pick up with online check in. Very courteous and helpful both at pick up and drop off.Bradley E.
I have to fight for my deposit back.very upset,with the employees here.new employees bring bad customer service.Employee did not want to help me, and decided to wait on someone else, instead of solving my issue firstMARSHELAKA M.