U-Haul Moving & Storage of Kokomo

3500 reviews

3716 S Lafountain   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Contact Us

(765) 453-4333

3716 S Lafountain
Kokomo, IN 46902

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CHRIS K. 
Rating:
4.0

Customer did not leave a comment.

CRAIG M. 
Rating:
5.0

The staff was awesome! They made sure to explain everything and make sure to answer all of my questions.

CALEB W. 
Rating:
5.0

I cannot remember the ladies name that took care of me when I got there when she answered all my questions and got me in there in a timely fashion when I took the truck back she got me in and out with a time with a timely fashion I believe her name was Nancy I'm not for sure

Michael L. 
Rating:
5.0

I'm very pleased with Kokomo u haul. So friendly and helpful.

Luann S. 
Rating:
5.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Everyone at the store was extremely patient and very helpful getting us set up for our trip. They offered advice for such a long trip and assisted me putting my car on the transport and hooking everything up. The equipment (truck & transporter) were in great shape and could not have performed any better. Thanks to all who helped us out with our move!

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

CARMELIA G. 
Rating:
1.0

Usually I have a good experience with them but this time it was infuriating. I reserved the appliance dolly together with the 26' truck few days ahead. But when the day I came to pick it up, I was told he (Steve?) rented out the dolly because I was late. That infuriated me!!! I needed that dolly for the heavy appliances like washer, dryer, fridge & treadmill. I had to scramble to find a dolly somewhere... causes delay & unnecessary stress. I think that was inconsiderate of him & bad customer service! He didn't explain the policy (if ever there is) of renting out when late. Or at least give me a courtesy call on what's going to happen. Originally I rented the truck for two days however after that bad experience I returned the truck the same day. Took my business somewhere else.

Rommel M. 
Rating:
4.0

The particular truck we used was clean. However, the check engine light was on when we got it. We mentioned it to the attendant he said that it was just the o2 sensor and it will be fine. This truck also had close to 200,000 miles on it. We had to travel about 230 miles that day. I feel like when you are traveling that far with the check engine light on and a 200,000 mile vehicle, that might be an issue...we got the job done. The truck struggled though.

DAVID M. 
Rating:
3.0

I put in my reservation 2 weeks in advance and there were no utility dollies available. I reserved 2. They gave me a 1 basic dolly. It made it harder for my movers without the right ewuipment.

LaTisha K. 
Rating:
5.0

The manager was very nice, friendly and helpful. Good job.

Gloria S. 
Rating:
5.0

Maybe some stone in unpaved areas.

Richard D. 
Rating:
5.0

Great

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Wanda H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Customer did not leave a comment.

DAVID R. 
Rating:
5.0

Quick customer service, easy pickup and dropoff!

JAMES C. 
Rating:
5.0

I've rented from this location a few times and the customer service has always been top notch. Steve Miller was my cashier and always polite and helpful. Debra is awesome, she explained everything in detail about the truck and especially the tow ? to make sure it was off,something I wasn't aware of the first time I rented. Excellent service from all employees

Sheila M. 
Rating:
5.0

Customer did not leave a comment.

JEFF S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Have rented from this location many times, always a good rental. There was some rain infiltration to the front area of the trailer, which employee said he would look into. Also tires were beyond useful life upon rental, unfortunately I didn't see it until 700 mi into my 2000 mi trip. Employee apologized, made an adjustment in rental price and said he was getting tires swapped right away and checking for water infiltration issue. I understand water issue is impossible to find if not reported. Tires should be a prerequisite check before and after rental. When in need of rental again, I will be back.

CHAD S. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Nothing

Brenda S. 
Rating:
2.0

Uhaul billing is awful you over bill me and then I ask about it and the store basically quit contact but kept billing so seeing how I cannot get anywhere with anyone I will be at the location filing charges on your people for theft and embezzlement have a good day and yes I don't play around. Your still charging me for a truck that's been turned in

ryan B. 
Rating:
5.0

Deborah and Brandon were great. They were friendly and helpful.

David L. 
Rating:
5.0

Customer did not leave a comment.

Gerald T. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Glenda B. 
Rating:
5.0

Everything was great. The person at the counter explained everything very well, so I felt very comfortable knowing what to do and expect.

Rachelle L. 
Rating:
5.0

Excellent experience!

Rick D. 
Rating:
5.0

Everybody was amazing and helpful !!! I would recommend them and I will use them again if needed. 😀😀

Heidi R. 
Rating:
1.0

The appliance dolly and Furniture dolly were not in the truck, we had to drive across town twice to get them, the person working didnt even do a walk thru of the truck. We had a tow package that was supposed to be hooked up by the employee, he looked at my husband and said you look capable of hooking that up and went to another customer. Hands down the worst service ever.

David Y. 
Rating:
5.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Customer did not leave a comment.

Billy C. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Reginald H. 
Rating:
5.0

Customer did not leave a comment.

Shannon W. 
Rating:
5.0

Not a thing

CLINTON B. 
Rating:
4.0

When I picked up the trailer I was told to return it by 7 AM the next day. When I arrived at 7 AM I discovered the facility was not open until 9 AM (Sun). It would have been nice to have been told this so I wouldn't have had to do the cumbersome (for me) self check-in process in the rain.

DERK Y. 
Rating:
5.0

N/A

CHRISTOPHER B. 
Rating:
5.0

Debbie Miller was exceptional she went over and above to make sure we were well taken care of she deserves a big thumbs up

scott C. 
Rating:
5.0

Keep Debra. She was very helpful. Went above and beyond.

Diana D. 
Rating:
5.0

Very nice people

Jeremy C. 
Rating:
2.0

There was only one associate working and a huge line and we had to wait 40 minutes. While she was very apologetic and said her other help didn't show, she was too fast in explaining things.

teresa T. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

Service was excellent

Michael E. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Customer did not leave a comment.

Jeffery M. 
Rating:
5.0

H Tried to call, but no answer, long wait, so I went to the store

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

Jessie M. 
Rating:
5.0

Customer did not leave a comment.

BRETT L. 
Rating:
5.0

Very friendly and quick service

Brian W. 
Rating:
3.0

Even though I reserved everything we needed ahead of time, we still had to wait an hour to be helped

Joshua L. 
Rating:
5.0

nothing else needed. Debbie was awesome on my trailer return. fast and friendly THANK YOU

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
5.0

Customer did not leave a comment.

Joy J. 
Rating:
2.0

Add manpower to the Sunday morning shift. Only 2 people working and it took a very long time to get into the store. People were good, but not enough for the workload.

MICHAEL O. 
Rating:
4.0

Customer did not leave a comment.

Don C. 
Rating:
5.0

Debra was on staff today and did an amazing job. She helped me get set up with a 15' truck and had me on my way in no time.

Justin H. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
2.0

I made a reservation for a 20' truck. However when I went to pick it up 3 days later they had reserved a 26' truck no 20' was available. My reservation was for 9 am. Only 2 employees were working and lines were starting to form while waiting. It took over a half hour to get finished. Then the truck itself looked like it had been through several accidents. It drove ok. Not alot of choices for truck rentals in the area.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Bryan G. 
Rating:
3.0

I rent the U-Haul trucks to haul election equipment for the election process. I send delivery guys to pick up the trucks, they do not sign in online they need to see a real person. The service was very slow. When they get the trucks, the trucks only have a 1/2 to 1/4 of gas in them. I had they guys put gas in them. We returned the trucks with more that we left with, so I believe I should be given a credit. We rent trucks twice a year. I get 6 trucks for each election which is 12 trucks a year.

ROBERTMARK R. 
Rating:
5.0

Customer did not leave a comment.

Doug L. 
Rating:
4.0

All was swift and organized

MICHAEL E. 
Rating:
5.0

Make sure all the equipment ordered goes in the truck. Had to backtrack for the utility dolly

Miranda T. 
Rating:
4.0

Customer did not leave a comment.

Chris F. 
Rating:
5.0

The service agent Debra was excellent! Debra was professional, did a great job explaining the operation of the truck and was pleasant to work with! Thank You Debra!

Michael M. 
Rating:
4.0

Had issues with computer on check in... took 1hr to get it done.. Check out was very fast. Debra did a great job!

Trent H. 
Rating:
5.0

Customer did not leave a comment.

LORI D. 
Rating:
4.0

Debbie Miller at Kokomo location was excellent. Was extremely busy too long of wait, needed more staff.

Gayle D. 
Rating:
4.0

The truck was ready ahead of schedule and mobile pick up was super easy. I dropped the truck off early and Debra was huge help. She made things easy for me and I was done and on my way in less than 5 minutes. Thanks!

Angela L. 
Rating:
5.0

Customer did not leave a comment.

Bradley E. 
Rating:
4.0

Customer did not leave a comment.

Bradley W. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Upgrade your servers for your internet. Your servers make checking out rentals not only a long wait for customers but it's very stressful for your employees. Upgrade your servers and u haul would be number one.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
4.0

Debra was amazing. She was super friendly and did a great job!!

reshawn R. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

One person working there upon arrival, checked in two and 4 other renters in front of me, the young man was knowledgeable and very courteous but NEEDS some help! In trying to reach UHAUL by phone it is a VERY POOR experience. Once a call is finally answered the staff tends to be very nice and knowledgeable - in 4 calls over a 6 day period, EVERY wait time for to speak with a rep was 25 - 40 minutes.

Robert S. 
Rating:
3.0

Give other employees access to cash drawer so customers paying with cash can be checked out quicker.

LACEY C. 
Rating:
5.0

Customer did not leave a comment.

chuck L. 
Rating:
5.0

Customer did not leave a comment.

Gordon G. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
3.0

Items were not ready at rental pick up time. No appliance dolly, moving blankets not folded or even ready to be folded.

Mark A. 
Rating:
5.0

Deb checked us out and did such an amazing job!! She was an absolute delight to work with!!

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Connie N. 
Rating:
5.0

Customer did not leave a comment.

John Z. 
Rating:
5.0

The truck was accommodating but had a rough ride on some highways

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
Rating:
3.0

It's a Uhaul in Kokomo Indiana, need i say more? Small town mindset, small town attitude, not the best service. Just to the point, didn't ask about my trip or move, nothing. Just like "Is everything here? Ok cool. Did you want a receipt? We'll email you one even if you don't get a printed one. Ok thanks have a good one." No personality, didn't feel valued as a customer at all.

Timothy R. 
Rating:
4.0

Customer did not leave a comment.

Lori J. 
Rating:
4.0

Acknowledge every customer while they are waiting for service.

SEAN H. 
Rating:
3.0

I got pulled over because the truck had no taillights. I had my children in the car. What if we'd been hit? First and LAST time I'll ever use this company to move again. I'd rather pay more in gas moving in a pickup truck. The location itself was fine. But I will never recommend it to anyone. Fact EVERYONE that asked me about it now knows what happened and aren't impressed.

Tabitha W. 
Rating:
5.0

While Debra was very helpful and thorough, it appeared that she needed help.

MARK R. 
Rating:
5.0

Staff was friendly A+

Charles W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbett C.  |  Overall Experience 
Rating:
4.0

Would have loved to have access 24/7.

CINDY S.  |  Overall Experience 
Rating:
5.0

Good space and easy closing of account

Trevor T.  |  Overall Experience 
Rating:
5.0

The employees are very nice and helpful!!!

CINDY S.  |  Overall Experience 
Rating:
5.0

A+. Friendly staff and highly recommended.

Paul M.  |  Overall Experience 
Rating:
5.0

Thank you!

TImothy D.  |  Overall Experience 
Rating:
5.0

they were very helpful and kind

ELAINE B.  |  Overall Experience 
Rating:
4.0

It would have been nice to have had access hours later into the evening a couple of nights a week.

John B.  |  Overall Experience 
Rating:
4.0

Great staff. Excellent service

Kimberly m.  |  Overall Experience 
Rating:
5.0

All ways use u haul you give me very good rates

John F.  |  Overall Experience 
Rating:
5.0

Great job.

CINDY S.  |  Reservation 
Rating:
1.0

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Richard W.  |  Reservation 
Rating:
5.0

Steve took care of all my business needs and was very helpful.

Charles F.  |  Overall Experience 
No reviews have been submitted for this location.

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