Customer Reviews for U-Haul Moving & Storage of Kokomo

3615 reviews

3716 S Lafountain St   Kokomo, IN 46902
(W Of Us 31)

(765) 453-4333

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(765) 453-4333

3716 S Lafountain St
Kokomo, IN 46902
(W Of Us 31)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
4.0

Customer did not leave a comment.

Laurie S. 
Rating:
4.0

Customer service was pretty good overall. The lot is small and access to part of it is not optimal.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
1.0

I reserved equipment a week prior to my moving date in my town. The day before my move, U-Haul called to tell me my town's location didn't have my equipment so I'd have to drive over an hour to the nearest store that did. Why was I allowed to make a reservation for a location that couldn't guarantee a truck for me? This added an extra 2+ hours of driving plus additional gas cost to an already long and stressful day of moving. On the U-Haul website, it states “ Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation.” I asked for any kind of discount and the representative I spoke to declined. According to this guarantee, I should receive $50 back because U-Haul failed to deliver on the original reservation location.

RACHELTYLER C. 
Rating:
3.0

Customer did not leave a comment.

DEBORAH G. 
Rating:
5.0

Debbie was a great help when we picked up the van!

BETH W. 
Rating:
5.0

Customer did not leave a comment.

Rodney R. 
Rating:
5.0

Knowledgeable man at counter. Polite and informative

Teresa W. 
Rating:
5.0

Very friendly, great customer service.

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Have a phone holder in truck. Most people traveling use their phone for GPS.

TRINA R. 
Rating:
5.0

nothing

William C. 
Rating:
5.0

Customer did not leave a comment.

keith M. 
Rating:
5.0

Everything was great!!! I think her name was debbie and she was great!!!! Awesome customer service..

ANDREA S. 
Rating:
5.0

Customer did not leave a comment.

Colleen M. 
Rating:
5.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Tonya H. 
Rating:
5.0

Very friendly, and they We're very thankful we returned a clean truck

Shelby B. 
Rating:
4.0

Customer did not leave a comment.

Anna M. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

My experience with our U-Haul in Kokomo, IN was nothing short of phenomenal! They were attentive, pleasant, helpful and just great to work with. I have already recommended them to many friends.

JEANNE H. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
5.0

Debra was an excellent customer service representative! She made sure I checked the truck thoroughly and cleaned my windows before I left!

MELISSA M. 
Rating:
5.0

Customer did not leave a comment.

Terri S. 
Rating:
5.0

Customer did not leave a comment.

Kaitlin D. 
Rating:
4.0

Meet my expectations

Michael Z. 
Rating:
3.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

Eric M. 
Rating:
4.0

I have not received a paid invoice. I was told it would be sent via email.

FRED H. 
Rating:
4.0

truck had a spare tire on it. tpms lite on the whole time. seat was too low. ride was humpy. ratchet straps were rusty and need greased. no email of receipt of charges.

Richard L. 
Rating:
5.0

Great service and very helpful

GUNTHER J. 
Rating:
4.0

As above

JEREMY A. 
Rating:
1.0

Pick up truck rental was clearly marked ‘no smoking' and was encased with fresh cigarette smell. Previous renters had used the door closure handles as ashtrays. Worst thing to place ones fingers into when closing the door. The truck was NEVER wiped clean for COVID-19 viruse precautions. Went back into store branch to tell attendant and they were NOT interested in ,asking the visit better, safe or clean. Highly disappointed!

Christina H. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Very knowledgeable

GUNTHER J. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

Brandi J. 
Rating:
5.0

Employees were courteous and very well trained.

Joyce G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD J. 
Rating:
3.0

I bought a riding mower with a 60" deck (5 feet). So I rented your 6 foot wide trailer to pickup the mower from the retailer. However, unknown to me and not explained by the sales agent, the back gate on the trailer is significantly more narrow, only 4'9". It was not wide enough for the mower, so I ended up paying the retailer to deliver my mower. Renting this trailer was a waste of money because I could not use it. The store was closed by the time I returned the trailer and I figured they would not believe me if I called back later and said I couldn't use it. In addition, the bed of the trailer was full of bolts, screws and scrap metal. Not something I want to drive tires over. You may want to sweep that out.

Jason B. 
Rating:
5.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Customer did not leave a comment.

Debbie C. 
Rating:
5.0

Customer did not leave a comment.

Skylar V. 
Rating:
5.0

The ramp in the truck was broken it was a pain to get it in and out. But the employees were absolutely incredible very nice!

Kayla H. 
Rating:
4.0

Need to get back up help in there so you don't have six or seven people standing and waiting in line.

NATHAN E. 
Rating:
5.0

very efficient and knowedgeable about the business and the details, helpful and swift. John M. Pasquale II

JOHN P. 
Rating:
4.0

Customer did not leave a comment.

MADDELYN H. 
Rating:
5.0

Longer access hours would definitely be preferred, but having the climate controlled storage is very important to me and my family and the location is convenient.

Dedric S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
5.0

Quick and easy pick up with online check in. Very courteous and helpful both at pick up and drop off.

Bradley E. 
Rating:
4.0

Customer did not leave a comment.

KARENJA W. 
Rating:
5.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Customer did not leave a comment.

EDMUND H. 
Rating:
1.0

I have to fight for my deposit back.very upset,with the employees here.new employees bring bad customer service.Employee did not want to help me, and decided to wait on someone else, instead of solving my issue first

MARSHELAKA M. 
Rating:
5.0

Customer did not leave a comment.

Shelbey S. 
Rating:
5.0

Staff is AWESOME!!

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
4.0

Customer did not leave a comment.

Norm C. 
Rating:
4.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy J. 
Rating:
5.0

Customer did not leave a comment.

ROY J. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Just cleanness of the auto trailer. It was just dirty, muddy. Another than that. It's was good service!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

SHERRI C. 
Rating:
5.0

I rented a utility trailer. When I looked online it said none available. I drove by the store anyway, and there were trailers. This is the second time that happened when I rented. The staff at the store are always friendly and helpful!

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

Gary Q. 
Rating:
5.0

Customer did not leave a comment.

ANNE L. 
Rating:
3.0

It was a little crowded making it somewhat difficult to almost find a spot to park truck upon return but everything worked out okay!

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY R. 
Rating:
1.0

I was told info that wasnt held up by the following associate. I was pressured into picking up uhaul early because employees had a miscommunication. And the tires were bald and caused me noyh

ALICIA P. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Great job - made the dropoff very easy!

Jeanne J. 
Rating:
3.0

Van was dirty and only had a quarter tank of gas.

Gayle S. 
Rating:
4.0

Customer did not leave a comment.

Suzanne S. 
Rating:
3.0

No cause-

Gayle S. 
Rating:
4.0

Thanks for also finding a great company to help us lift the heavy stuff. And they knew how to wrap up many glass curio cabinets!

Roger H. 
Rating:
4.0

Customer did not leave a comment.

Terry N. 
Rating:
3.0

They gave this van to me with a quarter tank of gas knowing I was going a hundred and thirty miles the first one of these describe out there

GAYLE S. 
Rating:
5.0

Matt was fast and friendly!

AMANDA F. 
Rating:
5.0

Customer did not leave a comment.

FELICIA B. 
Rating:
5.0

Customer did not leave a comment.

Paul R. 
Rating:
3.0

The drop off key box didn't even look what the picture said to look for, there were many other people there all searching for it for about 15 minutes. No one could find it, someone finally found it and it was basically like an I spy game

Lindy G. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Customer did not leave a comment.

Bruce L. 
Rating:
5.0

Personnel were very knowledgeable and helpful. Helped me to make the correct choices in my rental.

Ward R. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

I received a close out bill with all zeros on it but no copy of my bill with what I payed. I would like to have that for my records

Owen B. 
Rating:
5.0

Drop off was super convenient.

STEVEN A. 
Rating:
5.0

Customer did not leave a comment.

MARIA G. 
Rating:
4.0

Whoever plows your lot needs to understand what your service is! Renting trucks, trailers, and equipment. If they plow in the trucks and trailers, it's not helpful!

THOMAS A. 
Rating:
4.0

Customer did not leave a comment.

BRUCE DOUGLAS L. 
Rating:
4.0

Customer did not leave a comment.

Vance H. 
Rating:
3.0

Everything was very good and I would have no complaints except for,( Debra needs to focus on getting the customer out the door and rolling). She is not focused on getting things done and she is wasting customers time. Just get us on the road faster.

David B. 
Rating:
5.0

The door to the truck wouldn't even shut. I had to SLAM it shut.

PHILLIP S. 
Rating:
5.0

Staff was friendly A+

Charles W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bobbett C.  |  Overall Experience 
Rating:
4.0

Would have loved to have access 24/7.

CINDY S.  |  Overall Experience 
Rating:
5.0

Good space and easy closing of account

Trevor T.  |  Overall Experience 
Rating:
5.0

The employees are very nice and helpful!!!

CINDY S.  |  Overall Experience 
Rating:
5.0

A+. Friendly staff and highly recommended.

Paul M.  |  Overall Experience 
Rating:
5.0

Thank you!

TImothy D.  |  Overall Experience 
Rating:
5.0

they were very helpful and kind

ELAINE B.  |  Overall Experience 
Rating:
4.0

It would have been nice to have had access hours later into the evening a couple of nights a week.

John B.  |  Overall Experience 
Rating:
4.0

Great staff. Excellent service

Kimberly m.  |  Overall Experience 
Rating:
5.0

All ways use u haul you give me very good rates

John F.  |  Overall Experience 
Rating:
5.0

Great job.

CINDY S.  |  Reservation 
Rating:
1.0

they didn't hold a unit for me they had Nothing available when I got there with my load. I had to rush around on a Saturday trying to find a storage unit to rent. U-Haul offered me NO compensation

Richard W.  |  Reservation 
Rating:
5.0

Steve took care of all my business needs and was very helpful.

Charles F.  |  Overall Experience 
No reviews have been submitted for this location.

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