Customer Reviews for U-Haul Moving & Storage of La Crosse

1,468 reviews

2134 Rose St   La Crosse, WI 54603
(S Of I-90)

(608) 781-3090

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(608) 781-3090

2134 Rose St
La Crosse, WI 54603
(S Of I-90)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I picked up my 6'x12' trailer at this location. They hooked everything up and I was on my way. Got to my destination only to find the door padlocked and I couldn't not start loading!! Had to drive back to location to get it unlocked. Price of gas is not cheap. Received an apology but still paid full price. So u haul lost nothing while I lost time and gas money! Not happy customer at all

Jeff G. 
Rating:
2.0

Only one employee on the premises. He was busy outside. No one was in the building. I found him working on a UHaul vehicle. He was very helpful with drop off, but he was all by himself.

George A. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Meagan T. 
Rating:
5.0

Customer did not leave a comment.

Brandon J. 
Rating:
5.0

Customer did not leave a comment.

DANNY G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
1.0

Customer service is horrible.

Mitchel J. 
Rating:
5.0

Customer did not leave a comment.

linda C. 
Rating:
5.0

Customer did not leave a comment.

Anne G. 
Rating:
1.0

Set up for mobile pickup at 8am. Location did not have available. Wasted over an hour and a half of precious time with our paid movers due to this location's inability to perform correctly.

Matthew P. 
Rating:
5.0

Customer did not leave a comment.

jeffrey L. 
Rating:
1.0

Keep getting charged when returned on time

Ray C. 
Rating:
5.0

Customer did not leave a comment.

Michael O. 
Rating:
5.0

Awesome customer support. Staff was great and went above and beyond what I would expect!

Kevin K. 
Rating:
4.0

Busy place. More help might be needed

NICHOLAS G. 
Rating:
5.0

Everything went smoothly,very pleased.

Cheryl R. 
Rating:
5.0

The 2 employees that assisted me were excellent. Quick, efficient service and were kind and helpful. Great job all around. I'll definitely be a repeat customer!

David C. 
Rating:
5.0

great staff and very friendly

Joseph L. 
Rating:
5.0

With only two employees and a long line of customers, these two went above & beyond to provide nearly impossible but outstanding customer service!

Jeremy A. 
Rating:
4.0

Customer did not leave a comment.

kristine R. 
Rating:
4.0

1. I was 30 min late for my pickup. Agent called to let me know they were closing in 30 minutes and did I want to switch to a 24/7 pickup. That was good svc. 2. The after hours pick up process was atrocious. Took over 2 hrs. Not the fault of this location, but U-Haul should improve it.

Martin N. 
Rating:
5.0

All worked well for us, thank you. staff were very helpful and efficient

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
4.0

Lots of mice droppings in my storage unit when I moved out. I also received a bill after I had moved out, even though I was paid up and informed UHaul prior of my move-out date They did not stop billing after I moved out. Customer service was, however, pleasant and helpful and resolved my issue. Thank You

LYNETTE E.  |  Overall Experience 
Rating:
4.0

More help would be nice. There was a long line of people waiting for help.

ANDY T. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Damian G. 
Rating:
5.0

Vehicle I requested was available and ready to go when I arrived. Seamless dispatch. Could use some new windshield wipers!!

John M. 
Rating:
5.0

Customer did not leave a comment.

Tim A. 
Rating:
5.0

Customer did not leave a comment.

Martin K. 
Rating:
5.0

The cab of the U-Haul was clean but the box was not swept out. There was quite a bit of dirt left from the previous renter. I also received the U-Haul on an empty tank. I had to drive 135 miles so I filled it up because I had no idea how much fuel I would go through. It would be nice if they were filled up completely before rental to make refueling only what you used not such a guessing game. And it would be more convenient for the renter to leave the U-Haul store with a full tank and not have to worry about getting to a gas station between the store and then load up spot and adding extra miles.

Dustin S. 
Rating:
5.0

Customer did not leave a comment.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Joe B. 
Rating:
3.0

Customer did not leave a comment.

Bruce A. 
Rating:
5.0

Customer did not leave a comment.

Brandon M. 
Rating:
5.0

Customer did not leave a comment.

Sheryl S. 
Rating:
3.0

Pick up associate wasn't friendly Return associate was awesome

Robert P. 
Rating:
5.0

Very friendly. Happy to find a trailer at the last minute. The check out and check in process was very quick and smooth. Would rent from this location again if ever in need of a truck or trailer.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Maureen M. 
Rating:
5.0

Customer did not leave a comment.

RENEE R. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
4.0

Waiting time to pick up and return rental was too long

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Chris H. 
Rating:
5.0

Well staffed, no waiting, quick return.

JOSEPH H. 
Rating:
4.0

Customer did not leave a comment.

Nicolet D. 
Rating:
5.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

The gentleman who helped us was quick friendly and had us on our with on minutes of drop off

Melissa F. 
Rating:
1.0

The customer service was absolutely awful at pick up and return. For example, I wanted to wait and get a printed copy of my receipt, but the employee was incredibly rude and just kept saying “You returned a truck, leave the keys and BYE”. I will not be using Uhaul in the future and will let my friends know not to use it either.

Wylie J. 
Rating:
4.0

This site said the 1130 turn in was to be 10:00 so they charged $30 extra for a 5x8 trailer. The MO site did not adjust the pickup time & did not say another day $ CHG would apply at 10:00 6/1/22 This is “penny wise but pound foolish” Ben Franklin

STEPHEN K. 
Rating:
5.0

I rented a motorcycle trailer, it vibrated (15 miles) all the way home. Got home and found out that both tires were bad. Had to return it because it was to dangers to use. I spoke with the local staff, they told me to take it Corporate office. I still had to pay for the daily use. The local U-Haul had another motorcycle trailer there also with bad tires. I took pictures if any one wants to see how unmaintained this trailer is. I know no one will read this or take any action on this matter. Some on from Corporate really needs to check out all there trailers.

Ross S. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Danny N. 
Rating:
4.0

Customer did not leave a comment.

craig B. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Milt S. 
Rating:
5.0

Customer did not leave a comment.

Katherine G. 
Rating:
4.0

Were knowledgeable employees and fast service.

Logan H. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

During my pre-trip inspection, I noticed that the the gas cap was missing and I went back to the desk before driving away. I was told that they were aware of this and that it would be fine. This seemed rather odd.

Stephan S. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Keep doing what your doing.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
5.0

Joe or Joeseph at this location was super helpful in getting the rental and returning the rental. He was funny and made the process go smoothly. Definitely appreciated working with him.

jamie S. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The team at Rose street lacrosse stands above any other Uhaul I've visited. I've used them nearly 10 times between Wisconsin and Michigan and would highly recommend this location to be clean, helpful, and professional. They really made a stressful situation much more tolerable.

DEBRA J. 
Rating:
2.0

Properly set up reservations Online customer service need to answer and be useful Did provide some compensation

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Henry B. 
Rating:
4.0

When driving a truck across the country you would hope that it is really good condition the alignment was horrible.

Cooper F. 
Rating:
4.0

Customer did not leave a comment.

Megan E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan R. 
Rating:
1.0

I went to pickup a 15' truck on 5/21/22 and this location did not have it. They then sent me to the Winona location on 5/22/22 as they said they reserved a 15' truck for me. I show up on 5/22 and the Winona location said they did not have it and that I should not have been sent here. Winona set me up with a 20' truck to be picked up from La Crosse on 5/23/22. I go to pick it up on 5/23 and I was able to get the truck. Customer service is very poor as I was given the run around for 3 days when I needed it on 5/21. They did not offer any discount for the mishaps on their end of business which is unfortunate and I do not appreciate. All they offered was more mileage and a larger truck. This did not help me because I did not just acquire more items to move, therefore a bigger truck was no good to me. If anything it was a larger risk as having more space with not enough items allowed the items to move when I was driving. The extra mileage did not help me either as I was still going to the same location.

Austin Z. 
Rating:
5.0

Customer did not leave a comment.

Bruce T. 
Rating:
4.0

I rented a 5'x8' trailer and on my way to the U-Haul center I was called by U-Haul and told there was not a trailer for me. Instead I had to take a 15' truck. they did give me a break on the truck but I had to pay for the gas. It was much bigger than I needed. In the end because I had to pay for gas, the rental cost me $40 more than the cost of the trailer. I called U-Haul and was basically told too bad. Very disappointed in renting from U-Haul on this one. I guess a reservation does not mean they have the rental for you when you get to the U-Haul location. So why take a reservation?

Christian B. 
Rating:
4.0

The person that helped us went way out of his way to help us with what we needed....Thank you....

tom P. 
Rating:
4.0

The African American gentlemen that worked with me about 6:30 5/23/22 when i dropped the truck off at the rose street lacrosse wi location was amazing! He was very polite, offered to help, and went above and beyond. Very impressed with him.

Austin K. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
1.0

Customer did not leave a comment.

Brailey L. 
Rating:
5.0

Customer did not leave a comment.

Joyce C. 
Rating:
5.0

Polite and professional

MATT S. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

Location was good. I didn't think the truck was going to last for my trip; something was not right and it was very shaky...but it made it and is probably scaring the next user.

Kevin S. 
Rating:
1.0

After hours no one to help and my hold time was 40-50 min to talk to someone at U-Haul. The website kept timing out my login so I couldn't return the truck. I got hit with another $28 charge for no explained reason. I'm so unhappy with my overall U-Haul experience which made my move unnecessarily stressful.

Emily K. 
Rating:
2.0

Vehicle was dirty. Storage are that we reserved was not available as promised. Had a confirmation number and made a call to confirm and it was unavailable.

Greg R. 
Rating:
1.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

The staff working at the Rose St La Crosse WI location on 5/22 were outstanding! I think it was Joseph that helped me pick up the trailer - so helpful and efficient. It was a super busy day, but both guys were awesome.

Jane D. 
Rating:
5.0

Absolutely nothing

Kyle S. 
Rating:
5.0

Everything worked perfectly. Management was great. Service was quick, friendly and knowledgeable. Thank you!

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Jon E. 
Rating:
4.0

Not much. Super friendly and helpful associated

Michael R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

The young man I worked with saved me money by having me drop my trailer elsewhere. He did a great job!

Zanna M. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
4.0

Everything was great until the after hours return hiccup related to the mobile app not allowing return. Tried to call several times but could never get a real person to talk to. Ended up fine, no extra charges, but still a hassle.

Sam M. 
Rating:
4.0

Customer did not leave a comment.

Carolyn K. 
Rating:
4.0

Truck cab was not cleaned out from previous user. With Covid still a thing it should be totally wiped out and vacuumed.

Kathryn C. 
Rating:
5.0

Seemed busy and yet was still met by an employee in the parking lot who unhooked the trailer and had me on my way very quick

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

Ayla R. 
Rating:
3.0

The hallway smelled of urine and there were used needles near my unit.

Chris H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

William K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Haylee L.  |  Overall Experience 
Rating:
5.0

Wonderful and courteous staff.

William K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

nicola s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

De Anna L.  |  First Impressions 
Rating:
5.0

I used two climate controlled storage units for three years, being out of state for most of that time and always felt very confident that they were protecting my valuables. Now that I have my own space here in Wisconsin, I no longer need these storage units, but my goods were in the same condition as when I for packed the units three years ago. I highly recommend them to anyone else who needs secure, convenient, yet affordable climate controlled storage. Thank you, U-Haul! Mission accomplished!

Charles A.  |  Overall Experience 
Rating:
5.0

I really appreciate Peter Yang . He was very helpful and professional. Many of the employees have been very helpful as well. This location is my best choice always!

DEBRA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BLAKE J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetrica S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Colleen R.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lori C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sierra W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

alexis r.  |  First Impressions 
Rating:
5.0

We appreciate the staff at this U-Haul store.... excellent customer service from everyone we worked with throughout our move. Thank you!

Elmer B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

mandy x.  |  Overall Experience 
Rating:
5.0

We are in the process of moving to the La Crosse area, and have been in this store multiple times over the past several weeks to purchase moving supplies, reserve a truck, and rent storage space. Every staff member we have met has been extremely friendly, efficient, and knowledgeable.

Elmer B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nancy W.  |  Overall Experience 
Rating:
5.0

This is my second storage unit rental at this location. The only complaint I had is the first unit I still have was very icy on the day I needed access and I slipped a few times. Staff came out and salted when I let them know. Also, the slide lock is troublesome to slide. The 2nd unit I rented yesterday had a much easier slide lock. Door rolled up and down more smoothly as well at the second unit. It must be newer. Overall, I can highly recommend this Uhaul location!

Nancy W.  |  First Impressions 
Rating:
3.0

The rep was rude and acted like she didn't know too much and didn't make an effort.

Deborah L.  |  First Impressions 
Rating:
3.0

This location needs more customer parking spaces. Only 6 stalls designated and 2 or 3 taken by staff. Remainder of the lot completely filled with rental vehicles.

Greg A.  |  First Impressions 
Rating:
5.0

.

Michelle H.  |  Overall Experience 
Rating:
5.0

.

Michelle H.  |  First Impressions 
Rating:
1.0

Please remove my last favorable review from your website. I am deeply disturbed by your lack of customer service as it related to the complaint about water in my storage unit. Complaints are filed

Leanne W.  |  Overall Experience 
Rating:
3.0

Female employee, dark hair with ponytail, was parking vehicles on June 1st, whipping through the parking lot which had a lot of people and congestion. You're very lucky she didn't hit someone.

Gary S.  |  Overall Experience 
Rating:
5.0

Great staff members very courteous and helpful.

Tom T.  |  Overall Experience 
Rating:
1.0

Reserved Storage online (and called to confirm 3 days prior to start date) only to get to Lacrosse to be told there was none available. Issue may be disconnect between location & those who take calls

Matthew L.  |  Reservation 
Rating:
1.0

I didn't agree with having to give a bunch of people's info to rent a storage that will be holding all my stuff ,I should of ask for all the employees info cause there holding my family's personal stu

Roland G.  |  First Impressions 
Rating:
5.0

Very friendly and efficient.

SHARON HARRY T.  |  Overall Experience 
Rating:
5.0

Very nice and helpful personnel. Great storage location.

Thomas B.  |  Overall Experience 
Rating:
5.0

My experience with your facility has always been excellent. Employees and manager are always extremely helpful. Thank you

Leanne W.  |  First Impressions 
Rating:
5.0

Great service by all. Keep it up

Thomas B.  |  First Impressions 
Rating:
5.0

Do to unexpected problems i encountered i wasn't able to return the large truck on time,yet the staff came to me and handled both the unloading &return with no charge except temp.storage fee! Kudos!

THOMAS L.  |  Overall Experience 
Rating:
5.0

Customer Service Rep saved me from the frustration of getting a unit that was too small, even though I was insisting on the smallest unit. I cannot thank her enough!

Cindy W.  |  First Impressions 
Rating:
4.0

Thank you for the three years of service. You were very nice and good in my dealing with you.

nancy w.  |  Overall Experience 
Rating:
5.0

Best UHaul dealership I have ever used. I will continue to rent from this location for all my rental needs.

rick t.  |  Overall Experience 
Rating:
2.0

I was very displeased with my whole Uhaul experience.

Kari A.  |  Overall Experience 
Rating:
5.0

would use again

MARY B.  |  Overall Experience 
Rating:
5.0

Nice clean facility.

Jodi L.  |  Overall Experience 
Rating:
5.0

The facility was convenient while I was moving my mom up from Texas. The staff was very friendly and helpful. They were also helpful upon moving out. Thank you.

BONNIE A.  |  Overall Experience 
Rating:
5.0

We only needed storage for a few days, snd this worked out perfectly. It was the staff, though, that made the difference. This was the most well run uhaul location I have dealt with.

DAWN B.  |  Overall Experience 
Rating:
4.0

The wait was a little longer than I feel it should have been seemed like a few more people should of been working.

Kari A.  |  Reservation 
Rating:
3.0

WASN'T happy that when I booked online that the size of the storage unit wasn't available so I had to upgrade and pay more for a bigger size.

Diane O.  |  Overall Experience 
Rating:
5.0

I would use this storage facility again.

Brandee H.  |  Overall Experience 
Rating:
3.0

Employees are all very good, but there never seems to be enough help. Was very difficult to reach somebody on the phone and always a long line. Definitely need to have more staff during peak times.

Sandy K.  |  Overall Experience 
Rating:
1.0

na

LINDA L.  |  Overall Experience 
Rating:
5.0

We used a Ubox. The entire process was perfect. Everything happened exactly like I scheduled it. I would highly recommend Ubox.

Angela L.  |  Overall Experience 
Rating:
5.0

Overall good service. We used them for dropping a truck off & shipping a container.

Eamonn M.  |  Overall Experience 
No reviews have been submitted for this location.

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