Shelby, Derek, and Tom were excellent to work with.
EDWARD W | Overall ExperienceSelf Storage Units in La Crosse, WI, 54603
U-Haul Moving & Storage of La Crosse
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Shelby was extremely helpful!
Cindy W | First ImpressionsShelby, Derek,Tom, and Zach are excellent --Thanks
EDWARD W | First ImpressionsIt’s crammed with too much stuff. No place to park to load or unload as ALL the spaces in front of the storage space doors for walk-in storage are taken up by U-haul trucks or those boxes you take to leave on site somewhere. It’s crowded and difficult to even get a car to move in there to get to the storage. It’s a sh** show there to say the least. They are understaffed usually only two people there if you're lucky. This would be the last place I’d look and only if there was nothing else open.
Catherine D | Overall ExperienceThe login system frequently misfunctioned by not recognizing my PIN number. I gave up on punching in after a few times. There were vehicles parked in the alley that created a very narrow space that I had to drive through. My mirror brushed up against the storage facility and was scratched.
Michael F | Overall ExperienceOpener of the store very pleasant very helpful n throughal.i appreciate the way he was cause I going through a very hard domestic abuse situation
Kymberly B | First ImpressionsThe guy that took care of us return the truck and get storage unit deserves a raise. He was incredibly helpful with everything.
thomas c | First ImpressionsSeptember 25, 2022 I went in around 4pm to put things in my storage after making sure my storage was paid as there was some sort of hiccup. There was a lock still on my locker as shouldn't have been and the employee that was inside was sleeping I walked around the building and asked the guy that was pressure washing to help me which he did. My thought was this didn't make me feel safe or secure for my items in storage.
Mermani M | Overall ExperienceWell-run. Great and helpful staff
Mark C | Overall ExperienceThis is a facility that is more concerned about just making money than investing in their own facility to provide quality services. Every winter, ice piles up next to the doors (on the shady sides) in such a way that you cannot even access your storage unit. Their excuss? "We contract snow removal, sorry", But don't they walk the grounds and ensure proper upkeep by their contractors? NO! They don't take responsibility at all. They just wait for you to complain. And In the spring when the snow melts, it damages the doors and causes gaps that allow rodents inside. With this, rodents have access to the INDOOR storage units as well since they are located on the opposite side of the outdoor units. This whole facility needs a major investment in door repair, drainage, and proper snow/ice removal to be an upstanding storage facility. Right now it's just a roof over your stuff. And good luck getting access to it because they park Uhaul trucks all around the facility in such a way it's very difficult to even access your things. And try to get resolve? Good luck, they will just tell you to call corporate or file an insurance claim. So for those of you desperate storage seekers - If you don't mind mouse poop all over your stuff, and if you like the challenge of accessing your belongings through trucks, ice, and snow, and if you enjoy paying premium prices for VERY poor customer service, this is the place for you! If not, seek out other areas and RUN from this place!!! Very unethically managed to say the least. There is like, one worker there that was helpful and nice. Jerome or Jeremy maybe? IDK but he was the young black man that checked me out when I moved all my stuff out 9/18. Everyone else I dealt with could care less.
DONNA E | Overall Experience