Customer Reviews for U-Haul Moving & Storage of Lafayette

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lafayette

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DONNA H. on

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Hunter J. on

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The return process wasn’t easy. We did all the steps correctly, but it still kept saying we weren’t at the location even though we were at the location we picked it up at ( and we made sure our location services were on ). We tried talking to customer service and got no where. Eventually we just ended up leaving a note in the truck and dropping off the keys in the box.

Jorge B. on

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Robert W. on

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Richard d. on

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I don't know, they always do a great job for me.

Alec D. on

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We were very nervous for our first time renting and driving a moving truck. A short beginner's video or demenstration on how to use/drive the truck, open the back, fuel, set the parking break, find the whisper switch/lights, etc. would have been welcome.

Gregory D. on

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The driver's side light was not secure. Thus it fell out and was damaged (completely severed). It appears that they had replaced it before as there were multiple screw holes. The light is stripping out the screws then becoming damaged. May have to find a better way to secure the light into the plastic housing.

GUTHRIE B. on

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I need to speak to someone because this trip cost me an additional $700 due to Uhaul mistakes with my reservation. I didn't have ther extra money and had to borrow it or be stranded and or not be able to move after $700 was already spent. Guthrie Bonnétt 773-656-0789, atocmag1@gmail.com

sabrina e. on

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Very Compassionate Staff

raymond r. on

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Keep up the great work and keep doing what you are doing. Wonderful place and wonderful people.

Jacqueline W. on

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Jenna C. on

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natasha i. on

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sheila n. on

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The young man that wanted on me seem to be bothered by me wanting yo rent a truck then just started barking questions and did not explain what the where for or about I had to go back into the store three times for clarification know one offered to come out and go over the truck or anything next time I need a truck I will look else where

Daniel V. on

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Derrick D. on

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Cory B. on

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$39 for the truck, then a mileage fee, and pay for whatever gas is used. Not going to lie that's pretty annoying. Either include the gas in the mileage fee or just increase the $39. All the hidden fees are unnecessary. I personally was charged for using the dolly when I didn't use it. But because the paper thin tie was broken.

Sarah D. on

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Why are you only giving an option to rate the locations of pick up/drop off?? The (final) location pick up staff were great!! My problem is with the scheduling. I received a text message ...AFTER scheduling was closed... the NIGHT before 9am pick up that my time (changed from 9am to 2pm) and CITY location were changed. I specifically chose that time and location to pick up my furniture as I live 3 hours away from my reservation location. No one let me know this may be an issue. I reserved this truck 13 days in advance. I resolved this issue with a smaller truck in another location and made it work 2hrs before pick up. The staff member at the reservation number in Indianapolis acted irritated with me like this was my fault that they couldn’t come through. (We worked ALL day trying to get a truck for you, MA’AM). Ok...Why not let me know before you close for the day?? Again, I want to be clear, the staff at the pick up and drop off locations were fantastic. If the need arises, I will not be using uhaul again.

austin i. on

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Hgh

KIRSTEN S. on

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Donald M. on

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Randall L. on

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Not a good experience.

Adam B. on

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Employees were very helpful. Drop off area is spacious and well maintained.

Michael C. on

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William S. on

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Matthew H. on

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Staff were great!

Constance P. on

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The very kind person checking me in, went above and beyond. The very nice gentleman that hooked me, was kind and very helpful.

jessica S. on

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joshua h. on

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Both checking out the truck and returning it was a pleasure. Kathi deserves much credit for having good people working at her shop.

William V. on

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I was using the 24/7 uhaul share but the application was a complete failure, after inputting all my information , all photos, additional contact information, references, and employer phone number I still had to wait for the app to verify. It was taking so long I was at uhaul pickup location at the specified time of pickup, and had to finish my reservation in side at front desk because the uhaul 24/7 application was still trying to verify things. The staff at the south st location in Lafayette indiana were amazing helped me finish getting my reservation, drove me to my truck, and all around helped me get going on my move.

Darwin C. on

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The cargo van was new which means it was clean and well-maintained. All the personnel with which I had contact were pleasant and competent. A very good experience.

Stephanie B. on

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John M. on

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Henry A. on

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The U-haul staff were great. One of them provided assistance without being asked. Thanks for securing my belongings while I was away. I'll recommend it to people with similar need.

Mary P. on

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Jocelyn was very helpful and very pleasant to deal with.

Michael W. on

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Kathi and her crew went WAY above and beyond to take care of me. This is the best experience I've ever had renting or with UHaul. Please give them kudos - they deserve it! Thank you!

Tyler A. on

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Many problems with organization. Sending me to different places for pickups. Having different return dates. Just a very rough moving experience.

bill g. on

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Check in line was pretty long

Terry H. on

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Load 24 hours applies to storage units only. I was subject to office hours which were restricted due to staffing shortages. They were nice but I would take the box to my home next time. Worked well.

Tommy M. on

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Kathi is Awesome!

diane b. on

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Excellent customer service

reann c. on

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Nice and clean facilities

isaisah w. on

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All of the uhaul staff was awesome !

Gary a. on

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Great location.

Alice Z. on

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Kimberly went above and beyond! From delivery of containers to pick up she was great! We would highly recommend UHaul!

Jessica M. on

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The staff patiently and professionally went out of their way to help me with my complex needs. Would definitely recommend this team!

Robert H. on

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Everything went well.thanks

Chase T. on

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Great to work with!

mark h. on

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The restrooms and storage areas , along with the main showroom, is very clean! Also one the workers(Alek) helped for a few minutes at closing time to get just a few more items on the truck. Thanks!

SUSAN S. on

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My daughter was clearing out a storage unit. Really young man on staff was very inappropriate, making Comments about her looks and saying a delay was not a k because it gave him more time with her.

Susan S. on

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It’s an old building but kept maintained. Nice people!

Madeleine D. on

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Convenient

blake d. on

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Great place...great service!

Kim E. on

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I called ahead so my u-box would be ready for us to unload and the u-box was not available. They told my husband that we should have called! However they were able to get the u-box pulled quickly.

Carlay L. on

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This was the worst experience I've had with any sort of customer service. The staff was incompetent at their jobs and disorganized. The computers routinely malfunctioned. I would never recommend this.

michael h. on

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When I was between apartment leases for a week, U-Haul was a big help storing my belongings. The staff was accommodating, and the free month of storage with truck rental was more than enough.

Nancy M. on

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Cargo van was great. Customer service not so good

Amy L. on

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The employees stand around outside while customers stand inside alone and waiting forever to get help or make a storage payment its ridiculous but storages are awesome

George S. on

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I was extremely disappointed when after making a reservation for a locker based on an equipment rental that the clerk tried to charge me for the free month. Everything else was ok.

irma h. on

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Awesome managers and staff..Thank you for your speedy response to our problem and correcting it..Very nice and professional.. Thanks again.

michael h. on

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The storage facilities are nice. There were not enough key cards to go around during this busy time of year, so the alarm in the storage area was a constant nuisance.

DanielLE W. on

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n/a

Donna B. on

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Great people

Elena D. on

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Your customer service is not friendly at any location