Customer Reviews for U-Haul Moving & Storage of Lafayette

3,292 reviews

3861 South St   Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

(765) 607-6429

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(765) 607-6429

3861 South St
Lafayette, IN 47905
(corner of creasy lane & st rd 26/south st inside international square)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Tell your employees to acknowledge customers when they walk in and stand at the desk NOT just look up at them and ignore them like two U-Haul employees did to me. I'll use another rental company from now on.

ROBERT F. 
Rating:
4.0

The truck I drove had a transmission that would stay stuck in neutral when trying to go into drive.

Charles V. 
Rating:
5.0

Customer did not leave a comment.

Roland W. 
Rating:
4.0

Customer did not leave a comment.

MASON M. 
Rating:
5.0

Hé pas very friand and helpful.

LANA P. 
Rating:
4.0

Customer did not leave a comment.

Jay H. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Only had 3/4 tank of gas. You should try to fill a unfamiliar tank of gas and get back to 3/4. Otherwise Fantastic experience

Greg H. 
Rating:
2.0

Panel to front door of the uhual was dented in, so the door has to be pushed harder than usual to open and made loud sound each time getting in and out. Door to back of uhual was stuck. Employee was very kind and helped open the back and then used WD40 On the track to help it. Although the door was still sticking. Employee said they would take a look at it when I returned it. Glad they helped and said they'd fix it, but would've preferred to not use the truck with the sticky door. Received truck with less than a quarter of a tank of gas. Which doesn't make sense as there is a $30 fee if returned with less than a quarter tank of gas. Received the low gas alert on the truck just 2 miles from the uhual store. Was inconvenient to start my rental by filling it to the proper level of gas.

Charles V. 
Rating:
5.0

I always pick my truck up at that address

LINDA M. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
4.0

The lights in the cab of a 15 footer did not work and made it hard to drive at night!!

FREDDIE R. 
Rating:
4.0

Customer did not leave a comment.

RANDALL M. 
Rating:
5.0

Staff was extremely patient and helpful. We had issues with hooking up the lights to my truck. Decided to switch from renting a trailer to a small box truck. While the UHaul staff member was working on that, I heard back from my nephew who said he could come with his truck to tow the trailer for us. The UHaul staff member graciously began switching the rental back to the trailer. Kudos to the UHaul team for their excellent customer service (and patience).

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

laura m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MOISES M. 
Rating:
5.0

Customer did not leave a comment.

Rita Z. 
Rating:
5.0

Customer did not leave a comment.

HECTOR M. 
Rating:
5.0

Customer did not leave a comment.

Kristie C. 
Rating:
3.0

Customer did not leave a comment.

GURWINDER S. 
Rating:
3.0

Once I was recognized, there was no problem here.

Denita A. 
Rating:
5.0

Customer did not leave a comment.

Paul Z. 
Rating:
4.0

I Appreciate their Help with my unit changing to a new one the Staff was great and Trent helped me

Priscilla B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Makayla B. 
Rating:
5.0

All the associates were friendly and helpful.

Ralph B. 
Rating:
2.0

Customer did not leave a comment.

Jada H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachariah G. 
Rating:
3.0

Customer did not leave a comment.

DANIEL S. 
Rating:
1.0

I gave my debit card to hold a reservation 3 weeks ago. When I showed up to get the truck there were no trucks available that I had reserved.

JORDAN H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

MORGAN C. 
Rating:
5.0

Customer did not leave a comment.

Shauna H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAIN B. 
Rating:
5.0

Customer did not leave a comment.

Alejandro R. 
Rating:
2.0

We moved from Texas to Indiana. The Texas location did not ship 3 of our containers initially and then stated they would be late (they were on time). The Lafayette location fid amazing trying to fix this. We had broken and scuffed/nicked/damaged furniture in our move, and furniture pads not used. We were charged additional rental for our uboxes ever though we did not have them and they were at the Indiana location ready for customers. They also set us up for 2 new rentals and to charge my card (which I removed from the site), when we did not request or set up these rentals. The Indiana location's management staff has changed since the onset of all of this, and the new staff is working hard to completely resolve all this.

Breeann R. 
Rating:
5.0

Great service!!!

WENDELL F. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

RONALD Y. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Because of the construction at our uhaul location, we had to move one of our two units to another unit. Besides the inconvenience of having to be present to lock and unlock the unit, the process was quite painless. The movers remained in communication with me and took pictures after they were done. They were very courteous! My only complaint overall would be the lack of lighting. It’s sufficient enough to see, but it was a challenge to see items when you’re looking for something stacked at the bottom of a pile in a unit. I had to use my cell phone flashlight. A light for each unit is probably overkill, but having lights more appropriately placed would be helpful.

Mandy M.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Amanda S. 
Rating:
4.0

I've not used any other locations, so I can't really make a comparison. The U Haul folks at this location are nice, friendly, and helpful

Laurie G. 
Rating:
5.0

Customer did not leave a comment.

DEVIN D. 
Rating:
3.0

I'm very frustrated with my experience. The truck we received had 1/4 tank of gas. We were told the general policy that we would be charged for the gallons needed to refill the tank. We decided we would pay the extra fee instead of purchasing gas. We were NOT made aware that if we brought it back at less than 1/4 of a tank we would be charged an additional fee, along with the gas. So sharing all information that is important would be very helpful.

Samuel M. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

ERIC W. 
Rating:
4.0

Customer did not leave a comment.

Joshua B.  |  First Impressions 
Rating:
5.0

Great location with knowledgeable and helpful employees

VICTOR B. 
Rating:
5.0

Customer did not leave a comment.

EVAN S. 
Rating:
4.0

Customer did not leave a comment.

Karen T. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

nicole s.  |  Overall Experience 
Rating:
3.0

Passenger side mirror is loose so we had to Chester every so many miles. Which was a pain but we work through it. Other than that there is a exhaust leak which made for a loud truck.

CORDELL K. 
Rating:
5.0

Easy and seem less! Thanks for helping make our move possible.

Weston E. 
Rating:
3.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Check the trucks over and have damage marked. I had to report several things before I could drive off. Fast transaction inside and was educated in the service and requirements before I left.

GINA B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL S. 
Rating:
5.0

Customer did not leave a comment.

VICKIE S. 
Rating:
3.0

Customer did not leave a comment.

GURWINDER S. 
Rating:
3.0

Customer did not leave a comment.

DANA M. 
Rating:
5.0

Smooth drop off.

Joseph A. 
Rating:
5.0

Employee helped us out when our adaptor was corroded so we really appreciated that!!

ABNER P. 
Rating:
3.0

Customer did not leave a comment.

Tami A. 
Rating:
5.0

Customer did not leave a comment.

laqueita r.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly! No improvements I could think of.

Adam I. 
Rating:
5.0

Customer did not leave a comment.

KEOSHA A. 
Rating:
2.0

The gas gauge was the same upon return as it was when we took it. When I asked if I needed to put gas in, the person said, “no, you're fine”. Then I see I had to pay an extra $8.00 for that! I would have gladly put gas in to save this charge had I known!! So disappointed

Patty B. 
Rating:
5.0

Customer did not leave a comment.

BRYAN B. 
Rating:
5.0

Uhaul's employees were all very professional, helpful and kind!

alan M. 
Rating:
5.0

Assure the trucks are sanitary

ERIC C. 
Rating:
4.0

Customer did not leave a comment.

TIFFANI K. 
Rating:
3.0

Customer did not leave a comment.

Shawn H. 
Rating:
5.0

Make sure the hours of operation noted online match the actual hours.

Anne L. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL G. 
Rating:
5.0

Excellent service staff was very responsive and friendly

Willie H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

The gentleman that helped me were amazing. One of them it was only his second day. Both of them did a fantastic job and were extremely helpful in the middle of a stressful time

Beth B. 
Rating:
4.0

Customer did not leave a comment.

Kesh G. 
Rating:
5.0

Ismal and Josh were absolutely amazing. I don't think I have ever had such a good customer experience. The truck was clean and ran extremely well. I will definitely use Uhaul again for all my moving needs.

MELISSA T. 
Rating:
5.0

Customer did not leave a comment.

Nicholas G. 
Rating:
3.0

The box sat in Lafayette for 2 weeks until the last date to “guarantee delivery” for the date I wanted. The box was two days late being delivered to San Diego, and it was three days late being delivered to me.

Abby C. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
3.0

Windshield was filthy Truck had a leaky window seal makes the ride very noisy I believe uhaul owes me money for my lost day of moving due to the incompetence of their maintenance program

randy S. 
Rating:
4.0

Customer did not leave a comment.

TAYLOR D. 
Rating:
5.0

Customer did not leave a comment.

HENRY C. 
Rating:
5.0

My home base, always good.

SHAWN H. 
Rating:
5.0

Customer did not leave a comment.

Dan C. 
Rating:
5.0

Price

SUNIL P. 
Rating:
5.0

I would highly recommend this location due to management and assistant management made sure that we have what we need. Kathy and Ishmael are awesome at that location. I have use this location several times and I feel that the things I've put in storage are safe are use the van and truck whenever I need it and I try to make sure that I leave them clean and neat for the next person I thank the Lord for this team because they are Customer Service savy and courteous and respectful of my time and things . . amen

ROYALTY J. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
2.0

Got a car with no gas. Got charged for gas.

TONY L. 
Rating:
5.0

Understanding about pick up location and mirror falling out. Had to go fill up gas but that was not their fault.

Doina B. 
Rating:
1.0

Do not rent trucks to customers when you are aware of a mechanical issue with the truck!!

JAMIE C. 
Rating:
4.0

Customer did not leave a comment.

RANDY B. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA R. 
Rating:
4.0

I reserved the uhaul on the previous Saturday. When I picked it up they notified me they had rented my uhaul to someone else at 1pm. They told me that if I didn't have it back by 1pm they would not rent it to me. They also told me this was standard practice.

JAMES G. 
Rating:
4.0

No problems and very helpful.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY J. 
Rating:
5.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

Customer did not leave a comment.

PATSY M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Sean W. 
Rating:
5.0

Nothin

CHRISTOPHER K. 
Rating:
5.0

The staff was so friendly, helpful and took such good care of my daughter and I! I was so easy to park the 26 ft U-Haul truck to unload and to move our belongings to the storage unit!

Cynthia S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYNN G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Glenn N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve S.  |  First Impressions 
Rating:
5.0

The staff member I worked with was a huge help. I needed to upgrade to a larger unit before moving in and he did that with no issues. Walked me through everything including the security system, which I would not have figured out on my own. He even helped me get some of my larger furniture out of the truck and onto a dolly, which he did not have to do but it was a huge help. He went above and beyond. Storage units are everywhere but his service is why I would suggest this location.

Brian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber b.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M.  |  First Impressions 
Rating:
5.0

The office, store, and storage area was very clean. I found my storage unit very quickly.

Fred H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camille T.  |  Online Move In 
Rating:
4.0

I am disappointed that we are only provide one swipe card to disarm the alarm, as it looked like it was all code driven when I signed up. This needs to be fixed in the future.

Scot L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ed C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyle H.  |  First Impressions 
Rating:
4.0

Jocelyn was very helpful and very pleasant to deal with.

Mary P.  |  First Impressions 
Rating:
4.0

Check in line was pretty long

rebecca g.  |  First Impressions 
No reviews have been submitted for this location.

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