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THOMAS SCustomer Reviews for U-Haul Moving & Storage of Lake Hallie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, keep doing exactly the same and I'll be happy again, the next time. I look for prompt service, a nice greeting, all questions asked. Thanks.
WILLIAM SGreat service. On time and placed container in great place.
Bob LOlder trailer with some signs of wear that needs to have the previous repairs fixed again.
STEVEN SI'd like it if the employees wore name badges
MICHELLE WThe kid working was a young punk kid that talked to me like I was beneath him . My contract said .49 cents a mile and 19.99 a day . He said since I went over the miles my new rate was .99 cents a mile and 400.00 a week . He also charged my card 4 separate times . The manager also said my contract was wrong her employee never should have given that rate then referred to the trucks being hers . This morning the manager called and said she had a customer who wanted the truck even though my contract said 3 days but I agreed to run it back within an hour even though I told her I wanted to keep it . She told me if you ever want one of my trucks again it was .99 cents a mile and 400 a week . I'm never using U Haul again and I'll report my experience with freinds and social media . There's also a dog at that location slobering all over everyone that walks in , stinky dog full of rainwater not very professional .
RICHARD KNA
AMANDA PEnjoyed my interaction with all of the staff there. Many helpful suggestions on my moving and packing! Love the brown tape!
BETTY D | Overall ExperienceService at both sites were great! Excellent customer service.
SUSAN RWe were able to empty the U-Haul Pod the day it was delivered. We called three times to have U-Haul come and retrieve the Pod at their earliest convenience. We never heard back on any of the messages we left. The Pod was finally retrieved seven days later. My experience with U-Haul in Wisconsin was they telephoned to let us know they were coming. Here in Arizona, we only received an email notice the day they were coming, no phone call. Other than that, I will still recommend U-Haul Pods to any of my friends who are planning a move. Thanks for this great service.
Gerald FEmployee was very helpful.
DANIEL PThis is a great indoor storage facility. Climate controlled, clean, 24 hour access. The staff is very friendly and helpful. We have rented moving trucks here, as well. They also refill propane tanks for a fraction of the cost to replace/exchange one! Pricing is p pretty much the same as any other storage facility (which is a great deal when you consider it is climate controlled, clean, and rodent free!).
Alan W | Overall ExperienceNo nice, spiders or bugs. Very pleased. Would totally rent from U-haul again. Best experience ever!
Robin W | Overall ExperienceI didn’t know they changed from 24hr access and traveled 2hrs.
John C | Overall ExperienceThis is a great team. Thanks to Liz, who knows her job well. She always notified me the day prior, made all changes and date adjustments seamlessly. Great woman to work with. The two delivery drivers were great at their jobs too. I can't say enough about how great you all were to work with. Thank you!
Christina TDid not like that I couldn't speak directly to the rental site.
WAYNE BThe truck was fairly clean, but not as clean as I expected. The windshield and exterior definitely could have been cleaner.
PAUL PI’m writing to express my frustration with the trailer rental experience. I was contacted by U-Haul regarding a change in the pickup location for my rental, which I accommodated. However, during the updated paperwork process, I was unexpectedly assigned a drop-off location that was nearly an hour away and in a different state. This change was not communicated to me in advance, and it created unnecessary confusion and inconvenience. When I made it to my destination and ready to drop off the trailer, I spent significant time calling multiple U-Haul locations and customer service lines to secure a closer and more practical drop-off site. This placed an undue burden on me, the customer, to resolve a logistical issue that stemmed from U-Haul’s system or processes. While I understand that scheduling and inventory can be complex, there should be a more streamlined and customer-friendly approach for handling these situations. At the very least, customers should be given clear, timely options or assistance—rather than having to chase down a resolution on their own. I hope U-Haul will consider improving how these scenarios are managed in the future.
CARLOS MKudos to Robert the delivery driver of our u-box! He went above and beyond to get the u-box close to our storage sheds for unloading. Being elderly seniors, this was HUGE for our convenience and saved us many steps in the hot summer weather. Thank you Robert! :o)
Cheryl GWe picked the truck up on a Sunday and there was only one person working and it was extremely busy, so it took a while to get the truck but the guy was very polite and friendly.
DARIEL SNothing. Emily and her team have been very good to my husband and myself. We are moving to the area and have 3 rented storage units and rent the cargo trailers to move our belongings. Thank you to all of them! Please pass this along to Emily and her team!
THOMAS SMy experience was great. Keep up the good work.
MICHAEL BVery friendly and Knowledgeable of the trailer
CHARLES CVery helpful staff, fast and easy check out when you no longer need the unit. Very satisfied
BETTY K | Overall ExperienceThe trailer wasn't where it was supposed to be when it was supposed to be there. That is as basic as it gets and you failed me. Your people were great but your performance was poor.
JOHN VOur facility was clean and our unit ready. I talked to staff upon entering to go over how to enter and make sure I understood online instructions. Staff was very friendly and helpful. Love the area to share unwanted goods with other unit renters. I feel like my things are safe in the unit as well with all the security measures taken at the location.
Nikolai L | Online Move InIt was pouring rain and miserable when I dropped off the trailer but the gentleman that came out to check me out was still very helpful and friendly.
NORA BThe trailer smelled like manure when I arrived to pick it up at the Uhaul location.
DAVID Hmattress cart didn’t fit the width of my mattress. there are random poles in narrow aisles to get to my unit.
maximilian p | Online Move InThe unit was not numbered but one of the employees was outside and promptly helped me figure it out
Daniel L | Online Move Innice
JON PShould be able to access the doors 24 hrs for people who have weird work shifts...just a suggestion other than that you are awesome
AMANDA M | First ImpressionsAwesome customer service
SCOTT C | First ImpressionsDespite being a new employee, the intake, Employee was helpful and kind. This site was very clean.
AMY RReally stand up and professional at its best with their customer service
Shannon W | Overall ExperienceFast friendly service. Helpful people. Good equipment.
CODY MNothing. All good
JEFFREY HOne of the best locations I have used and will be using again. They had great customer service and helped resolve the issue from the previous location.
CHRISTOPHER HI really don't have any suggestions, everything went super smooth! The girl that took care of me was awesome! I think her name was Emily.
CHARLES HThe switch for the heater didn't work. Otherwise it was good
AMANDA MVery professional
Shannon W | First ImpressionsKeep being better than the day before
SHANNON WMay want to have bolt to make sure hitch does pop off the ball. I had to supply my own.
RICHARD WAt first I wasn't sure where I should leave the truck and keys. I went into the uhaul shop rang for someone but they did not come. So I had to look around the lot and found key drop box but it was not near shop entrance. I've used Uhaul in previous but didn't appreciate my experience this time. Environment was clean, but no one to answer my questions.
CHELSIE HThe 20’ truck that I used had a difficult time switching from 2nd gear to 3rd gear. I still drove fine just had a hard time switching from time to time.
AMBER Ewas told my unit was auctioned off 9 months ago they did not and are billing me for the 9 months will never recommend all emails they send can not be replied to
brian s | Overall ExperienceI paid too much to rent a vehicle with bad brakes
TRAVIS K.EXCELLENT to do business with. everything was great
RAYMOND FThis Chippewa Falls location is excellent to do business with where their staff is friendly and helpful. I continue to do business with them because of these positive attributes.
SCOTT HI've used U-Haul several times over the past couple years. They are very helpful and explained everything before I took the rental. I will use U-Haul again if I need to. Great customer service!
BETTY CI can’t think of any needed improvements based on my experience. Staff was friendly, efficient and very helpful. Things could not have gone smoother.
THOMAS NVery satisfied, no changes
MARK WThe truck worked great. Staff at the site was extremely helpful. I had made a trip a few days prior to purchase boxes. Staff helped me select the appropriate boxes & took the time to show me a sample storage unit. The person that checked the truck back in explained additional mileage charges; made it simple & clear for me. I truly appreciate their efforts.
SCOTT BI used the one month free storage, so I cannot rate the offerings based on their value. The units were clean and well lit
ISAAC H | Overall ExperienceStaff were very smelly with body odor. I felt bad for the female workers that work here. The person helping me check out was not friendly and did not have a pleasant experience like I had before. Several people were in the area and not one of them offered to help load up our vehicle with our large purchase of boxes.
VALERIE P | First ImpressionsI couldn't believe the customer service was so so great. . At first I couldn't find a. Employee to talk to but finally saw someone come in from garage. But he gave me a free month of storage which was so helpful. I appreciate the kindness&the free first month!
Breanna B | First ImpressionsThe woman who helped me was very courteous, helpful, and professional. Great job!
JOSEPH BPaul and the staff are very helpful and courteous. There are a great credit to uhaul.Excellent, professional and courteous
Larry I | Overall ExperienceI wouldn’t recommend U-Haul to anyone. It’s way overpriced. I would recommend going to an enterprise or Avis. You can get a much better vehicle for the same price but you get it for 24 hours.
CHERI CI trust them 100% because of their kind and quick actions, facilitated by sufficient communication with consumers via email and messages. All the workers were also moved by their sincerity. I recommend U-Haul.
Mi KExcellent service.
Richard FAlmost every thing was great but the price was high for the small size I rented.
Cheri R | Overall ExperienceJeff was super helpful. I was a walk in and he help me get me truck fast even though it was past the end of his shift. Thanks!
KYLE VI asked to rent a van, but they didn't have one so I rented a trailer. No problem. Then the next day a guy called to ask when I plan to pick up the van. I explained the situation but he didn't seem convinced so I just said I'm all good and we ended the call. He was friendly, but very confused.
COLIN OIt was an easy and flawless experience!
Richard PThanks for your service . It’s was very helpful
Kathy T | Overall ExperienceGreat friendly service during pick-up and drop-off.
EDWARD MGreat experience. The staff was friendly and helpful.
tim mI liked the indoor loading and security.
Diane Z | Online Move InEverything good. Price higher than most but great quality.
Nicholas K | Overall ExperienceGiven that I live an hour away from the facility, I really appreciated staff locking up my unit for me and setting aside the key so that I could get it on my next trip over. It was, however, nerve-wracking that their was uncertainty about the employees being able to get access to they key when I came. So, my suggestion would be that such keys (I can't be the only one ever) be located in a consistent place accessible to employees.
Marga K | Overall ExperienceAlways very helpful and took care of everything that was needed immediately!
Amanda H | Overall ExperienceThanks, Everyone for the great service.
Kristine B | Overall ExperienceThis moving process was very complicated for me as I was rushed, and situations in my life had taken a downward spiral. I lost my car and I live by myself and would have a hard time getting all my stuff together to make my move. During my transportation process I was picking up a vehicle halfway to my final destination. Uhaul and everyone a part of their team kept making adjustments to accommodate my individual scenario without any negative feed back that would have made me more stressed. Everyone was always help full and understanding even though my multiple phone calls to adjust pickup dates and locations specifically for the auto transport. There is a great connection between the stores and the all hours office in getting equipment reserved. Cannot thank this company and everyone who works in it enough.
CHARLES M | First ImpressionsI fee like you should prorate for months. It made it inconvenient that I am moving on the 20th and my bill was due the 17th and that I would be charged $90 for the whole month. So I had to move everything into my apartment until we move on the 20th.
COURTNEY S | Overall ExperienceGreat place, Awesome staff! Highly recommend!
Kellie W | Overall ExperienceHad to give up the storage unit do to increase in rental costs.
Majorie M | Overall ExperienceGreat staff and management. Very nice people
TAVION B | Overall ExperienceGarage doors were broken a majority of my lease; however, they have recently been repaired. When I had brought it up to management, they said they were "addressing the issue." Instead of fixing them, they were parking trailers in front of them. The furniture donation area is usually overflowing. Dirty, used mattresses will stay in aisles for weeks.
Angela B | Overall ExperienceStorage unit was perfect for what we needed. Loved that the space was heated, price was reasonable and the building was always clean. We will consider using U-haul again for our future storage needs.
John S | Overall ExperienceFor several months the loading bay doors were broke and not working. The facility didn't seem to care about us renters and the inconvenienc it was causing. Profits were more important than serving the customer.
KEVIN Z | Overall ExperienceThank you Uhaul for the great customer service and even opening the big doors!! If I ever have anything worth storing again I’ll definitely choose this location. I wouldn’t give Jeff too many days off ; )
CRYSTAL Z | Overall ExperienceThe bay doors need to be fixed. I wasn't able to use any of the garage doors to bring my vehicle inside load and unload because all 4 doors are broken.
William L | Overall ExperienceThe doors were in disrepair so quite inconvenient when loading and unloading.
Aledgra H | Overall ExperienceThis is one of the busiest UHauls around and the beginning of the month. Even though there were at least 2 employees,, only 1 was helping the people at the counter for which a line had formed. It took forever to get help to close out my account. ALL 4 overhead doors were out of order and had been all week. This is the busiest week of the year and you can't even get your belongings conveniently and out of the rain. Your computer app has so many flaws it makes it very difficult to complete your task and feel comfortable that everything went through and was processed correctly. I am very disappointed with my experience. Will avoid using you at all costs.
ANGELA C | Overall ExperienceWas disappointed that none of the overhead doors where working to access the indoor loading area. While we where able to load thru the sliding door this added extra steps and was very fortunate that it was not raining out. Staff members where friendly at check in and check out We’ll use this location again in the future
Daniel L | Overall ExperienceBig doors were always broken, so could not pull in. Homeless living in smaller units, felt unsafe. Light in our area burnt out never fixed. Staff not helpful at all. We have rented from uhaul for a while now but will never go back or recommend! And with all this, rent raised numerous times…for what!? And to top it off, when you move out, no pro rating so just lose your money!! Not happy AT ALL!
Amy H | Overall ExperienceOutstanding
Dominic F | Online Move InGuys at the front desk counter were very polite and helpful.
MICHAEL R | Overall ExperienceStaff were extremely helpful. Thank you
PAMELA R | First ImpressionsUsed storage unit for 4 years. All items were dry and dust free. Unit was easy to access and there were plenty of carts to load and unload items. If need be will use in the future.
Margaret J | Overall ExperienceVery clean facility, and the controlled temp makes moving in very comfortable. Carts were available, so everything was taken care of.
ERIK P | First ImpressionsEasy!
Bret B | First ImpressionsThey were always willing to help me, especially being an older person not knowing how electronic things worked. Paul was especially . He walked me through it and took the time. He is an excellent addition to U-Haul, with a huge heart for humanity. Thank you so much for all that you have served us with, we appreciate you and will recommend you.
Elaine G | Overall ExperienceGarry was VERY efficient and nice
MICHAEL R | First Impressions24 he, more secure access would be better. Menards West feels like a better experience. Garage entry doors never work properly or at all. Any one can walk in or out. Staff needs better training. Manager is awesome. Prices are high, I will be looking elsewhere.
ANGELA C | First ImpressionsIt was very impressive. When I moved out on a Friday afternoon I was going to call Monday morning to close and an employee called Saturday morning to make sure everything was ok since a lock was missing. The employee even closed the account for me over the phone. Great service.
David P | Overall ExperienceWe stored a piano in the climate-controlled unit we were in for 4.5 years. It was still in tune when we had it delivered to our new residence. Staff at U-Haul were always very helpful when we needed it. Great experience!
Ralph S | Overall ExperienceThe drive in garage doors were constantly broken. The unit itself was nice.
William M | Overall ExperienceVery convenient and I feel safe having my items left in the facility.
Neil C | Online Move InThe guy who was working at storage at 11 /20 around 11 am was a jerk big jerk rude attitude talked to us like we were idiots and if I could of found a storage and I tryed I would of vacated right then
Stacy S | Online Move InPaul and his crew are the best around! My go to for all my storage and packing supply needs! Thank you!
Shatriya N | Overall ExperienceThe convenience, location (in Chippewa Falls), & unit (area where it was in the building & size) worked perfectly for our needs. The staff was very helpful, informative, and professional from when we first rented the unit in the U-Haul facility throughout our/my two moves (with help in getting boxes, locks, tape, etc.) until I removed the last of what I had stored for the past 2 1/2 years. My total experience was EXCELLENT ~ Thank You to Paul & the Staff for your help and services (A Great Experience Overall)
Kari T | Overall ExperienceStaff was very helpful
DEBORAH M | Overall ExperienceStorage facility was nice and clean. The staff were friendly and helpful
Brenda M | Overall ExperienceBetter training so all employees can work on checking in storage units
Charles S | First ImpressionsAlways very helpful, never rushes you through, helps you with your needs, polite
DEBORAH M | First ImpressionsVery good communication and help!
Bobby B | First ImpressionsIt’s a little expensive but it’s convenient because it’s so close to my home.
jennifer d | First ImpressionsOverall the employee handled everything very poorly. Including lying on multiple occasions. Honestly I’ll probably never use U-haul again and I’m going to be telling my friends not to as well. The situation could have gotten someone arrested because a mistake made by the employee. I get he messed up and got scared but overall very poorly handled.
Rachel H | Overall ExperienceAbove and beyond helpful. We rented storage and moved items in same day. The manager came by and asked if we were done. He told us that if that was all we had it would be cheaper to rent a smaller unit. That is service! Saved us half of what we were going to pay.
BOBBY R | First ImpressionsThe store manager went beyond the ordinary in helping me. He is an extraordinary man in my evaluation of observing people in customer service for over 60 years.
Anthony s | Overall ExperienceI closed unit online. I wish I would have gotten an email saying it was clean enough and been closed from my account.
Jacqueline G | Overall ExperienceI don’t need to hear the employees life story. He was very nice but it took way to long.
John S | First ImpressionsGarage doors needs repaired.
Rebecca H | Overall ExperienceHave utilized storage several times. Always have had a good experience.
NANCY W | Overall ExperienceEmployees were awesome and very polite. Never had any issues with anything at this facility. Over all experience was very good and easy going.
Alexandrea E | Overall ExperienceWere lefts over chairs and dresser and garden hose in unit.
Chad B | First ImpressionsPaul was very friendly and helpful! I would rent a storage unit from him again if I need to. I’ve also rented trucks for moving and have been very happy with the service! Thank you!
Betty C | Overall ExperienceAmazing all around. I had a wonderful experience using the storage facility. I will definitely recommend Uhaul Storage and be using again in the future!
Elizabeth H | Overall ExperienceI would have stayed,,but raising the prices twice in one year,,🙄 I was in climate controlled area,, I asked if something else opened up in other section,,same storage size,,if I could be notified,,I was told no,,couldn’t notify me,,,the day I moved out,,I noticed a vacant unit,,,if I would have been notified,,I would still be a customer,,
Suzanne B | Overall ExperienceGreat staff super nice guys !
Elizabeth H | Online Move InStaff explained everything very well. They were very friendly and helpful and made the move easier
Brenda M | First ImpressionsMr Zilmer is very professional at his job and very helpful at all times . I hallways had a terrible time with my lock on my unit. He was always kind and respectful and very helpful.
CONNIE M | Overall ExperienceGARRY WITH THIS OFFICE IS GREAT!! SURELY KNOWS HIS JOB WELL. WE WERE HAVING SOME ISSUES WITH GETTING INTO THE STORAGE GARAGE LOADING AREA, HE CAME OVER TO ASSIST US RIGHT AWAY WHILE WERE ON SITE. VERY HELPFUL.
Alicia D | First ImpressionsI rented the storage unit in September of last year and I haven't been back to it or to get into it and I put my own lock on it not knowing that the U-Haul lock that I used to move with your vehicle U-Haul truck was supposed to go on it so up till last month I had my own lock on it and I guess they put the lock on from your facility and they've lost the key when I came in last week Saturday and they said wait till Monday and they still didn't have the key and I had to stay extra days until I got able to get into my storage unit which two of the workers there told me that I could break the lock cuz I could not find the key so I didn't I wasn't able to go back to work or anything because of the simple fact that I had to sit and wait to see if they're going to find the key Monday came they didn't find the key Wednesday came they didn't find the key so I took it upon myself to break the lock the lock on break so I cut the little hole where the lock is I'm not in there and I took the lock off when I got my stuff out and it is so hot in there it's not a storage unit that is cold warm it's just pure hot 3 hours it took me to cut through the steel with the little clippers I had and I love some of my stuff that I didn't want in there of the simple fact I was too tired from cutting the lock and too tired from being sweating and it's not a 24-hour storage unit I got locked out after I want to take the first load at 1:00 in the morning when I left so overall I've still recommended but I don't recommend putting a lock on a storage unit even if the fact that it wasn't yours and I had to sit there and waste for extra days out of my time thank you
JANIE J | Overall ExperienceAwesome, place!!!
Cindy R | Overall ExperienceEverything was great with the exception of being short staffed part of the time. Otherwise, we felt that the facility was secure and the staff was friendly.
jerry w | Overall ExperienceI loved how the peole were so friendly and kind and understanding
KATRINA G | First ImpressionsThe staff was professional, extremely helpful. And went out of their way to help.!
Patrick F | First ImpressionsSmooth check in, friendly staff
MELISSA B | First ImpressionsAny help (which really wasn't all that much since U-haul makes everything so easy) that we needed from any of the staff was addressed very promptly and very courteously. Good folks.
Marc W | Overall ExperienceWonderful experience! Love the YouTube explaining how to get into the building it was very helpful
Madison S | Online Move InGreat service
Carl L | Overall ExperienceNone
DANIEL N | First ImpressionsFar too overpriced paid for 24 hour access and was denied access due to going in my storage at late hours some staff including site manager where very unpleasant rude and disrespectful
Terrance K | Overall ExperienceI was pretty confused about the online move in, I was unsure where to go to start unloading things. I asked at the front desk and the man was VERY helpful. He explained exactly what to do and what to expect. Very knowledgeable. So my confusion turned to a great experience. Customer service was fantastic, the facility was spotless, everything worked as described, our unit was ready, clean. I'm overall very pleased and happy I chose U-Haul!! Thank you!
Gabrielle J | Online Move InI would use u haul again.
Mike P | Overall ExperienceThank you for all the help at the Chippewa Falls, WI UHAUL Store. Great crew there!
Sarah R | Online Move InI felt the information in the email was not clear. The phrasing for my "access code" should instead have been worded as my "arm/disarm code" or my "unit security code". Also I was not happy to be called on my second day of the rental and questioned if I was moving in or if I was moving out.
Patrick M | Online Move InStaff were very helpful with my storage needs!!
Natalie S | Overall ExperienceWill definitely recommend!
Kyle B | Overall ExperienceI didn't have any problems at all and if I ever need a storage again I will recommend you all any day.
Chante B | Overall ExperienceThe only issue was even with reservations not guaranteed size unit reserved. A women I talk with really did not know how it worked. But manager very nice and Gerry did great job. Love being able to unload/load enclosed building
Tracy E | First ImpressionsGreat service
Carl L | Online Move InFirst storage locker wasn't a 5x10x5 as I thought it was 5' wide and deep and 10' high,, so getting a small apartment inside of it wasn't possible as I had asked. Once this was discovered the Faux pas on the size of my unit my brother contacted I believe the owner and it was fixed by getting a 10x10 unit which costs more but truthfully the room was needed so I appreciate the quick fix for me and will continue to do business with my local U-Haul dealer. Thanks
Ryan D | First ImpressionsStaff is really friendly and helpful
Pamela R | Overall ExperienceIt was frustrating that the bay doors are often out of order and few staff, making service slow.
Tracy H | Overall ExperienceQuick and easy
Deborah F | Online Move InNo issues. Very straightforward.
Christopher S | Online Move InI was more than pleased with you easy the process was. Big thank you.
Kent K | First ImpressionsGreat people and great facility
SHAUGHN D | Overall ExperienceWas able to do everything online which made it very convenient for me.
Betty C | Online Move InUnit was offered to me as a "5x10," I didn't realize that this meant 5x5x10, as in a 5x5 unit that you can go 10 feet high in. I got a late fee and nasty gram from you even though I thought I had ser up automatic withdrawals for those. A friendly reminder prior to tacking on a late fee the very first month would be much more customer friendly, but I've come to the sad conclusion that uhaul does not care, even a little bit, about their customers. Between the storage issues, problems with my Uboxes and don't get me started on "Moving helpers," it's quite obvious that uhaul has designed their systems and policies to extract as much money out of customers as possible while providing customers as little as possible. I get it, it's capitalism, that is the function of business, provide shareholders with the greatest profit margin possible. When that margin comes at the cost of your customers though, eventually your business will topple. As I've said to others from uhaul along the way, I hope that you and yours live long and interesting lives. You've certainly added enough stress to mine.
Matthew S | Overall ExperienceYou need ac in storage heated area...it is really warm 🥵 people can't take the heat in there
Lori A | First ImpressionsDidn't like the location of my units. Way in the back!!! I was told there was not a unit closer to the door because the back had to be filled first. I then seen other customers be given a closer unit. The young guy insulted my intelligence, and said they had to fill the back location first, unless you were a senior citizen. Yeah sure!!!! That's why I read first come first serve! Thats why I investigated and many were not as far as me. I was the only one back there by my units at the time, and knew that was a lie. I seen many other units in the front filled with locks. My first unit was closer! There was no one by my unit, until a year later. I believe my skin color had something to do with it (Native American, Spanish, and AfricanAmerican). No I am not throwing out a race card, just my experience, where in Chippewa Falls, WI racism is the norm. I left because of the unfair treatment of my kind of people or being black. I was use to the treatment, which one should never get use to but didn't care for it. This incident did make me think about unfair treatment more often at times toward my people: I felt like those on the (the back of the bus, black only restaurants, and unfair minority ordeals for my blacks ancestors and other cultures, how they must of felt...and It effects me still!). I started to wonder if all Caucasian are starting to be like this, until I moved to Chicago and met wonderful people. Also I paid the young blonde head guy, cash for the first month storage (to be 2 months ahead), but Paul the manager said, the young man did not applied it to my account. The young man, put I had used my free month storage payment instead. This only put me a month ahead. That was not the case and I have no reason to lie! I also had proof (of a person standing there). Paul told me that with it being cash, I wasn't able to provide proof, so I lost money. And this could have cost me my storage unit, which my entire household was in. So I was not a happy camper. From then on, I always paid my bill very early and got a receipt right away, paid with the same card. I am out of $154.00. I believe its because my skin color once again which is sad. But These two issues were the only problems I had and because I used cash and didn't get a receipt at the time, it's just unfortunate experience of my movin on my end. I learned to cover your investments any way necessary.. Well, at least I can say; after the incident, the next 3 yrs of service there was great. The rest of the staff were great. Paul is great manager and goes way beyond to help customers resolve issues, even though he couldn't resolve mine! I never seen that guy who took my money again. If it wasn't for my move in issue. I would have rated 5 star given you excellent review. That is why, I only gave it 2 stars. This location was great other than my move in day (with the too far unit issue 1475/1477, and lost of money). I would most definitely recommend it. I also want to thank your customer service. They do a great job
Charlene U | Overall ExperienceAll the staff were fantastic but Paul and Sammie were so great
Alycia W | Overall ExperienceI liked that my stuff was always watched and nothing damaged I liked that you could access the storage anytime and it was very reasonable for a month very excellent place to store your stuff 🙂
Kyle R | Overall ExperienceVery friendly and helpful, but a little short on manpower.
jerry w | First ImpressionsUnits did not have a lock inside the unit as advertised. I rented a 10' x 15' unit but ended up getting a 5x10 and 10x10 unit. Units are smaller than advertised and one unit has a column in the corner that further reduces the use of the space. Side wall supports further reduce space.
Larry S | Online Move InExcellent experience renting from this Chippewa Falls facility! Clean, organized, secure and the management team is extremely efficient, friendly and went out of their way to help in anyway they could! Check in & check out was quick and seamless. Great job!
Sharon K | Overall ExperienceGreat
Josh H | Overall ExperienceSami made the whole experience very easy and interacted with us, which I consider part of excellent customer service!! Not only did she thoroughly explain everything and make sure I understood how I was able to use my code to enter, she related to us as people as well & joked around & laughed. Excellent service all around!!!
Ami E | First ImpressionsPaul Z was very friendly and so helpful. everything went smoothly with his assistance. Thank You so much for your help Paul and great kindness.It was very much appreciated! i also want to comment on the location. it was perfect! I will use U-haul again, if necessary, for my moving needs. Wonderful experience overall!
JANELLE D | Overall ExperienceWe just looked at our situation and we could save $900 a year and felt we could fit everything in our garage and still park cars. Then finding out a day later rates were going up only made our decision easier. Very nice facility, very clean and professional.
Jeffrey K | Overall ExperienceWas billed for July storage charge on 25 June 2022. Moved out of 5 storage lockers 28 June. Was told they do not pro rate storage charges so I paid for a month of storage on 5 lockers that I am no longer storing anything in. Thanks uhaul .
Ernest H | Overall ExperienceIf I find myself in need of storage again, I will definitely look to you first
Carolyn C | Overall ExperienceWe were left without a storage unit and had to downsize. Reserved a storage unit months in advance to get told there was not one for us. Did not get a discount or money off.
Alexis G | Overall ExperienceI would have kept my storage unit but with the price increase I just didn’t think that the value of keeping it and paying a higher price was worth it.
jason J | Overall ExperienceThe only complaints I have is how far we had to cart our things to our unit. For us personally, it was very inconvenient as I'm putting almost an entire household in storage. The other complaint I have is a couple of times we came to our unit, there was someone sleeping in a vehicle parked inside the garage.
MCKINLEY L | Overall ExperienceThe storage unit had another tenants stuff in it when we opened it, as well as garbage. We had to clean it before we could use it.
RENEE E | First ImpressionsAlways felt very safe even though I was by myself sometimes. There were always carts available to use no matter how many people were there. Nice to be indoors with bad weather outside. Nice out guy was very nice.
Paula Y | Overall ExperienceVery professional
Wanda G | Overall Experience.
Tim T | Online Move InI'm very surprised and happy with my decision to choose you to store my belongings.
Dean O | Online Move InI love the fact that my belongings are safe and secure and protected from to the weather
Richard S | Online Move InThank you very much
John M | First ImpressionsThanks Terry! Thanks Paul!
Kristine B | First ImpressionsWas exactly what I needed.
David H | Overall ExperienceVery helpful and very clean office area and storage unit very clean also
Nancy P | First ImpressionsWasn’t quite sure what to do, so had to find someone and ask. And I set the alarm off, but it wasn’t a problem and the person I talked to was super helpful and friendly. It is sooo easy to use!!
Michele K | Online Move InClean well lit and secure. Priced well to boot!
Douglas O | Online Move InMy only issue was that the width of the 5x10x10 door was considerably narrower than 5 feet. It made it very difficult to get a couch through the door with a wall right across from it. Other than that, everything was great; love the indoor storage.
Diane V | Online Move InThanks to both Paul and Greg for all that you did in helping me!! I really appreciate it!!
Chad P | Overall ExperienceExcept the leak which got my stuff moldy in a climate controlled unit everything was good
Carol W | Overall ExperienceThe facility was great. Love the big doors for my box truck and the indoor loading area. Carts are available. Worked well for my storage during remodeling.
micheal h | Overall ExperienceTerry was very thorough and helpful in getting our units rented and explaining the facility and offerings.
Ryan C | First ImpressionsChippewa falls uhaul was very helpful, Eau Claire was NOT. That was the location I was supposed to be at, apparently they are not cleaning out their units to make their numbers look better. So people like myself are inconvenienced and have to drive an hour round trip for her dorm room furniture
COLLEEN S | Overall ExperienceVery courteous and helpful counter person.
Steven N | First ImpressionsOnly problem is my stuff in storage got wet because the roof leaked
John M | Overall ExperienceThe customer service gentleman on duty was excellent. Very helpful.
Tammy G | First ImpressionsHere is the problem! When I signed up I asked the person at the desk to set me up as auto pay. When I got the first email bill I realized that it wasn’t done. I called the phone number and after a 30 minute hold I paid online and tried to set up autopay, it was confirmed I thought. I therefore go Oreo the July bill as I thought I had auto pay. When I got. A late notice with a 40$ late fee. I called again and after a 22 minute hold got to a person who said he put me on auto pay and charge me 149$ for the two units. He said he didn’t have the authority to waive the late fee. Said he would transfer me directly to someone who could. I was placed right back in to the call in line and a projected 26 min hold. I hung up . This morning I was charged the 40$ with no explanation.The phone system is awful and answered by people with no authority. VERY FRUSTRATING!!
Roy S | First ImpressionsThe automatic lighting was inconvenient, as it kept going off, making it difficult to access the unit
Jeanne J | Overall ExperienceWhen sent the move in information a brief explanation of where the unit is located in reference to the building would be very helpful (inside, outside, behind building, etc.) Also I was told there would be a lock provided in my storage shed and there was not. Not a huge deal, but still a minor inconvenience.
Thomas L | Online Move InThe linoleum tile flooring is half-missing & very dirty in one storage unit, but the other unit is great. Keeping the building at max 85 degrees is a little too warm in the summer (we were sweating buckets when the building was at 80). Overall though, I really like this facility. It's secure & clean, and the people are friendly.
CHRISTINA H | First ImpressionsI appreciated the easy overall experience with zero issues over two years of using the facility.
NICK S | Overall ExperienceI liked everything about the process except for the fact that I was assignef two 5 x 5 units rather than one 10 x 10 so I needed to go to the front desk to get a 10 x 10 unit. I would assume that was a system issue, not an on site issue.
Elizabeth H | Online Move InI had no choice but to come into the store as nobody answered the phone at all. I was on hold every day for a week and at least an hour at a time. So I finally drove into the store to talk to a person. That was disappointing to have no one answer the phone!!
Carol W | First ImpressionsNeither one of my units had a lock in them.
JENNIFER C | Online Move InYou need more than 1 person at that facility to help people. To check in and out. Otherwise i would of rated it excellent.
Paul H | First ImpressionsIn an email I received, I was told that I would have 24 hour access to my possessions. However, I arrived at the Lake Hallie location at 10:15 one night to find the doors locked and my access denied. I was moving my things from Eau Claire, so this was very inconvenient for me to have to drive back with all of my things and wait until the next day to unload. Upon further investigation, I did find the correct access hours online at the very bottom, but I am frustrated that the information online was inconsistent with information in the email.
Lauren H | First Impressionscan't see my units online. this is UHauls fault and not the GM at this specific location.
Nicholas W | Online Move InThere was no staff that I could find at the Chippewa location, my daughter and I needed help luckily there was another family to help us with the unit and the lock. I reserved a spot online for Eau Claire weeks ago, drive there to find that all units were sold. I had to drive 30 min out of our way for this. The guy in Eau Claire was kind and patient with my rant. This is awful for uhaul to put this extremely poor service on the backs of your workers. I will never again rent from uhaul for storage
COLLEEN S | First ImpressionsManager at this Uhaul facility was very efficient, patient and helpful while straightening out my credit card issue.
Sharon K | First ImpressionsThe worker was pretty crabby and wouldn’t believe me that the door didn’t open
Riley J | Online Move InThis was easiest part of my move In and out and Employees were knowledgeable helpful and very courteous. I would definitely recommend U-Haul storage everyone I know
David G | First ImpressionsLock was not in the unit as it should have been, but the facility manager quickly remedied the situation.
Thomas H | Online Move Inclerk was rude and not helpful
Douglas H | Overall ExperienceThe instructions were not clear regarding the vehicle entry areas. 2 of the vehicle entry doors did not even work (open). I was able to gain access to the storage areas and my unit without entering my personal key code. There was no lock in my unit as explained in the instructions, making me go back and forth to the office. I had to go to the office 3 times to complete my initial access to my unit. Staff was not as friendly or helpful as I expected.
Angela C | Online Move InStaff was great. Next time I move. I will use Uhaul!!
Jeffrey B | Overall ExperienceTop rate facility. The fact that carts are available for moving items was a real plus, in addition to having the ability to load and unload inside. The staff was very helpful and friendly. This facility is best in the area and seemed to have any size unit needed. The storage units themselves are well kept and monitored by staff so you know your items are secure.
John L | Overall ExperienceThe facility is clean and secure. I was shown how to access the building and taken to the storage unit after I set up the rental. It was really great that there were mattress carts and flat carts available to move items in and out of the building. A great experience overall.
robert k | Overall ExperienceThe gentleman was very nice and curious. He offered a few goodies to real me in. I was happy with my service.
Lisa S | First ImpressionsThere was supposed to be a free months rent on storage if renting a uhaul. I believe we spent almost $2000 around December 1st and we asked about it February 18th and we never received it. David
DAVID H | Overall ExperienceVery clean and easy to unload and load. An excellent place to rent a storage unit. Would recommend it to all.
Renee J | Overall ExperienceEasy to move in, great unloading area that we could pull the 26’ truck into and stay warm and dry during the unloading process. Very nice facility.
sarah S | First ImpressionsEmployee was knowledgeably, friendly, and helpful
Douglas H | First ImpressionsThis is by far the best self-storage facility I have ever rented from. I highly recommend this one in particular to all those in need of this service. Great guys there, totally and for real they are!!
Frankie A | Overall ExperienceThanks Paul and your staff for a clean and well kept facility.
Gregory B | Overall ExperienceVery good experience. Thank you!
Steven T | Overall ExperienceI will always choose U-Haul over anyone as long as the prices stay where they are thanks
Mike B | First ImpressionsThe U-Haul on Prairie View Road in Chippewa Falls is the finest U-Haul facility I have ever seen. Huge selection of trucks and trailers, all the supplies in stock, and the storage facilities are beyond compare: dry, clean, well-lit, secure and convenient. I would recommend them without reservation.
Katherine S | Overall ExperienceAll of your staff, about 3 guys, were very friendly, helpful, and knowledgeable. I commend them all. Tom Docter
Tom D | First ImpressionsEverything was great
Arthur S | Overall ExperienceFritz, Terry, & Paul always give awesome service. The others were not so warm in the past. These three men are outstanding and awesome. Thank you
Charlene U | First ImpressionsNice newer facility, friendly cooperative staff
Carl M | First ImpressionsWindow on truck was not cleaned. Very little gas in truck. Dash board lights did not work.
Donna V | First ImpressionsWhile the facility and staff were wonderful at Chippewa Falls Location, U-Haul policy and impersonal customer service on a company level will have us never recommending or using their services again. We rented a unit for our college student, paid a year in advance, needed the unit until June 1st, and per policy had to pay the entire month of June, no prorating. $45 for one day. If storage is needed at a later date, we will for sure look for a company that values their costumers hard earned dollar and loyalty.
Justin P | Overall ExperienceI took one star away because I did not receive a diskus lock that I thought was to be provided. Not a huge deal I just went out and bought one. Otherwise no problems.
Natalie C | Online Move InThe GM is a very nice guy. I live in Eau Claire and need a storage unit about once a year and I will only use the Chippewa Uhaul because it is clean and efficient.
Blake G | First ImpressionsI was quoted one price by an employee, which I will not name and then another employee raise the priceand let me think I was getting it for the lesser price until I went to sign the papers and it was put on my debit card! So everyone please beware! I called them as soon as I got back to my place and ended up having to accept the price that I was given. Everyone is really nice though.
Linda S | First ImpressionsExcellent service! Friendly customer service.
Kelly B | Overall ExperienceToo Expensive
Jon P | Overall ExperienceAwesome set up and I really like the pull in and unload feature and the carts for customer use. The staff was very friendly and facility was clean.
Holly B | First ImpressionsDefinitely the best storage facility I've ever had access to. Prices are fair and the facility very clean and welcoming. Love the unload garage area. Staff was right there to help and very respectful and checked in very smooth.
Alexandrea E | First ImpressionsIdea great on paper not to mention recycling a large "out of business kmart store" and doing storage units ! Great idea . Until the moment comes to put ur ststuff in. A 2 room house would take forever because u have to cart small load to the equivelent of the back of kmarts. I would never use this place again due to th e serious hassle of carting in n out my stuff. A shame no doubt . Id cut atleast 1 pathway for a truck down th the middle with a couple branchs. Other then that im guessing it would fail
kyle o | Overall ExperienceVery smooth process. Excellent customer service. Loved being able to pull truck inside and that carts were available.
Margaret J | First ImpressionsThe garage is a huge bonus. Being able to pull your vehicle inside out of the elements is a tremendous advantage. The location in Chippewa Falls is top of the industry.
Carrie H | Overall ExperienceVery helpful and nice staff. The building and storage unit was very clean and well maintained.
Eric S | First Impressionsexcellent all the way
Paul K | Overall ExperienceVery good ! Easy to get in and out of. Clean, price ok with what they had to offer. I will use again if the need comes about .
Dean C | Overall ExperienceAll the staff that I encountered were friendly and willing to assist to make each visit memorable. The manager communicated the policy and procedures and always made sure the customer were satisfied
Erinn Z | Overall ExperienceGreat facility.
lynne c | Overall ExperienceNo issues
Gayle T | Overall ExperienceGuys were very helpful,even tho i was a little crusty after driving 7 hrs thru Indiana and Chicago. professional and efficient
kyle o | First Impressionsunfortunately there was only one staff working, it was a very busy day, with approximately 8 customers in the hour and 15 minutes I was there. I returned later in the day for instructions.
Brenda B | First ImpressionsMy initial interaction was with Kevin. He assigned me a climate controlled unit, I didn't want. Paul Z credited me with 1 month free & a credit for the overage. Contact by phone is difficult.
Jeanne J | First ImpressionsTOO MANY COMPLAINTS TO LIST HERE!
Ojars Z | Overall ExperiencePaul , manager is very competent and helpful
elizabeth o | Overall ExperienceThe drive-in stalls were large and well marked. Inside was well lit, felt very safe.
Mel O | Overall ExperienceLove the new facility. My experience was great with moving in and out with one exception: the so called “music.” Stop playing it. A tape on book would be better. Silence is free.
WILLIAM S | Overall ExperienceGreat service. Thank you! :)
CHRISTY F | Overall ExperiencePaul did a great job on finding us the perfect storage room and location.
Liz P | First ImpressionsGreat
Tommy G | Overall ExperienceIt was exactly what we needed moving out our college aged son.
Patrick L | Overall ExperienceThe service was excellent. The staff was polite, friendly and courteous.
Douglas F | First ImpressionsVery helpful, friendly. Very happy with my experience at u- haul
John T | First ImpressionsNot enough characters for me to fully express myself. Bottom line, the Chippewa Falls facility is top shelf in service and knowledge.
Ralph S | First ImpressionsVery impressive operation.
Jim D | First ImpressionsThank you for the clean storage unit. We’re ently moved to this area and needed a place to store stuff while we made the adjustment. Your place was close and handy. I recommend you to anyone Skutleys
James S | Overall ExperienceWe rented a truck and they gave it to use for 24 hours so it was great!
Tia A | Overall ExperiencePaul & his team are simply AMAZING. Fantastic customer service from everyone there. Facility was always clean. All supplies were easily available for purchase. They are an asset to your Brand.
Teresa N | Overall ExperienceVery helpful and a very nice business
lynne c | First ImpressionsThey were very helpful in getting us set up with a storage unit. The owner spent extra time answering all our questions. Very friendly staff, and great customer service!
Heather M | First ImpressionsExcellent service!
Geralyn F | First ImpressionsQuick response time. Professional and friendly
KELLY W | Overall ExperienceNice people.
Tong L | Overall ExperienceThe GM Paul was very helpful and wiling to help. I would recommend people go to this store for rentals and storage.
TERRY Z | First ImpressionsN/A
Dean C | First ImpressionsGreat on time service.
Brenda H | Overall ExperienceThe facility, availability, friendliness of the staff, were all outstanding! I highly recommend this facility to anyone looking for storage or any other U-Haul services! Kimberly
Kimberly R | Overall ExperienceLove this xtra clean and super huge storage facility. We also rented trailer and truck from Uhaul that made our move a very easy way get up here. This location in Chippew Falls is the best!!
Steve G | Overall ExperienceI am very pleased with the storage unit and unloading/loading inside out of the weather elements.
Adelaide F | ReservationBox was delivered late.
Emily B | Overall Experiencevery professional and personable staff
Gary B | Overall ExperienceWas charged a storage fee for the 3 boxes used for the move, even though the facility was not able to deliver the boxes due to not having a driver. I was told I would be reimbursed, still waiting.
Pablo T | Overall ExperienceI have never used this facility. However my experiences with uhaul were not overly pleasant, and this type of confusion was a major part of that. Very poor communication and understanding
Megan F | Overall ExperiencePaul is a great and friendly person! I will rent again! Easy pickup and drop off! Thank you!
diane A | Overall Experience