Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

721 reviews

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

He was very professional I am polite the trucks were very very clean And easy to drive but they need to tell the drivers to rent the truck on how to save on the gas by putting it in a certain drive gear let them know I'll be back soon I'm waiting on a storage my name should be on the list hopefully thank you

SEMERIA W. 
Rating:
5.0

rock star staff, thank you guys.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

The cx rep was very helpful.

JOSEPH V. 
Rating:
5.0

The young man that checked us in and out was very helpful. He has great customer service skills!

Dina W. 
Rating:
5.0

It was seamless. Staff were extremely helpful. I can't think of anything that would make it easier other than my pictures of the cleanliness and the drop location wouldn't upload

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

NANCY F. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

Overall, I had a very pleasurable customer experience..

David S. 
Rating:
5.0

Great helped unhook trailer.

Martin P. 
Rating:
5.0

Nothing to suggest, my van wad ready, clean and waiting for me, return took all of 5 min. Everyone wax professional, polite and overall a very good experience. WILK definitely recommend or use again if needed.

SUE H. 
Rating:
4.0

Have my moving pads and rental equipment ready so when I do ride share to avoid coming in contact with people I dont have to go inside to get my equipment and delay my departure.

Anthony G. 
Rating:
5.0

Employee came out to meet us on lot, we did not even have to go inside, she was fast and friendly. Drop off literally only took a couple minutes!

David T. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

This is an excellent location and well run...so clean and impressed with COVID precautions. Not your fault I always get too small a truck :-)

VINCENT V. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Dennis S. 
Rating:
5.0

Never properly explained how charges would occur...total scam

CRAIG K. 
Rating:
5.0

Customer did not leave a comment.

Karol S. 
Rating:
1.0

I was charge fees that were never explained to me

david S. 
Rating:
5.0

Customer did not leave a comment.

Libby G. 
Rating:
4.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

The vehicle was the cleanest most well kept uhaul I've ever used. The staff was kind, helpful and really great. Stellar customer service. I drive further to use this location because it is always a positive experience.

Kristina C. 
Rating:
5.0

na

Eugene S. 
Rating:
5.0

Renting a cargo trailer from this location was so easy and was a great experience.

DAVID R. 
Rating:
5.0

Easy pick up and drop off! Very Professional and Clean.

Robert N. 
Rating:
5.0

Customer did not leave a comment.

Nelson Y. 
Rating:
5.0

Customer did not leave a comment.

MARTIN M. 
Rating:
4.0

Quit robbing people by charging them a whole day when they're an hour late. Prorate it

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Dale K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
3.0

Have a manual in the truck. Notify customers that the truck needs to go back to the original location. Otherwise, great clerks in the front. Pretty friendly.

Jake H. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN B. 
Rating:
5.0

Customer did not leave a comment.

Jerry M. 
Rating:
5.0

Nothing. Service and equipment were top notch.

Charles S. 
Rating:
5.0

Service was great

Carolyn B. 
Rating:
5.0

Customer did not leave a comment.

DAN M. 
Rating:
5.0

Excellent service was provided!

Thomas E. 
Rating:
5.0

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀

Traci V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Scott has always been to notch with service. Vehicle is always clean and ready to serve the day.

PAUL L. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Korey M. 
Rating:
5.0

Each time I've rented equipment from this location, I've had a good experience. The guys here are quite helpful and professional. Always appreciative.

Jeffery J. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY J. 
Rating:
5.0

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Rating:
5.0

I hated to mark the equiptment was well maintained a no, because the trailer overall was in good shape, the ratcheting system was a bit weathered and rusty, harder to operate, could have used some maintenance to make it easier to use.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

CARL A. 
Rating:
5.0

Customer did not leave a comment.

Jesse G. 
Rating:
5.0

Customer did not leave a comment.

Roberto A. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Check all light bulbs - the license plate light was out, I had to replace before my 1000+ mile move.

KENNETH F. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Bill C. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN Q. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
4.0

Customer did not leave a comment.

JOYCE S. 
Rating:
5.0

n/a

Eugene S. 
Rating:
5.0

Staff are pleasant and attentive. Facilities very clean. Check-in was fast. Truck was great. Check-out was great

suzanne C. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

michael K. 
Rating:
5.0

Very easy and friendly, helpful employees

Michael D. 
Rating:
3.0

Check in slow, even though all check in done online. Also, I wish you were faster in assisting with unhitching trailer. 90% of the time I have had to do it myself. Not good.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

Shauneen F. 
Rating:
5.0

Customer did not leave a comment.

SALVATORE S. 
Rating:
5.0

Associates were very flexible with my rental request. I wish there was a discount for ID card holding veterans. Did not like giving second hand information regarding my rental when you're take my license picture; no need for second contact. But I do understand because of dishonest people. The associate connected trailer and there was a little debris in the trailer and he quickly offered to clean and cleaned before I departed. Easy return process with associate helping park and disconnecting. Get job Team.

CARLOS S. 
Rating:
5.0

Need to email a copy of the receipt please. Never received one.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Everything worked out exactly as anticipated. No improvements recommended.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Picked the truck on short notice on a very snowy day. Uhaul employee made sure truck was all cleaned off. In and out very quickly. Great job and this is why I only rent Uhaul products.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE B. 
Rating:
5.0

Both employees I encountered were wearing masks and the trailer hook-up procedure went quick and smoothly.

Matt B. 
Rating:
5.0

Customer did not leave a comment.

Erick A. 
Rating:
5.0

Very easy.

Felix R. 
Rating:
4.0

I would suggest cleaning the snow around the trucks and little better. Almost fell a couple of times. I am not sure if it is possible, but I think it's a good idea to also make the back doors are not frozen shut if you know which truck will be assigned for 24/7 rentals. I usually can't check the cargo area cause the door is frozen shut. Luckily I pick up and go to my warehouse where I use a little hot water to get it open before I tried to pick up cargo.

RONALD C. 
Rating:
5.0

AAAAAAA+++++++++

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
1.0

Customer did not leave a comment.

Nick S. 
Rating:
1.0

See my additional comments below. I was provided a truck that had a bad battery.

Chris G. 
Rating:
5.0

Friendly and very helpful staff. A+ for this facility.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Staff could have pulled truck up instead of leaving it so far away

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
5.0

👍 very friendly, very helpful, knowledgeable about future rental possibilities, very knowledgeable about the moving supplies in the showroom. Costs, buying in bulk, storage units. Bob

Bob B. 
Rating:
5.0

Customer did not leave a comment.

Salahedin A. 
Rating:
3.0

Customer did not leave a comment.

Megan C. 
Rating:
5.0

Customer did not leave a comment.

EUGENE S. 
Rating:
5.0

HAD A GREAT EXPERIENCE AND THE VAN WAS VERY CLEAN. EASY CHECKOUT The associate at the counter had my paperwork ready at check-in and at checkout as well. worked out Great ! Thanks !

James R. 
Rating:
2.0

Two issues. One is I received a vehicle that had a defective battery. Once I got to my destination the battery lost power and I could not start the truck. It appears that the representative at the office knew that the battery was compromised because they I tried to charge it before I got the truck. Secondly I tried to call roadside assistance and I left my contact information. It's now been two full days and I have not heard back from anybody from roadside assistance. Trying to get A hold of somebody from roadside assistance was not possible. I had to leave a message and I have not heard back from anyone. That's terribly unprofessional especially since I had a truck that was substandard.

JEFFREY S. 
Rating:
5.0

Just a good experience!

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

Caroline H.  |  Online Move In 
Rating:
5.0

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉

Carolina R.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN M W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri s.  |  Online Move In 
Rating:
5.0

Very pleased with the facility and the staff.

Michael B.  |  Overall Experience 
Rating:
5.0

Very nice stuff

Robert S.  |  Overall Experience 
Rating:
5.0

Very clean, easy access, online process excelente

Alejandro A.  |  Online Move In 
No reviews have been submitted for this location.

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