Customer did not leave a comment.
Kevin K- Illinois IL
- Lake in the Hills
- 60156
Customer Reviews for U-Haul Moving & Storage of Lake in the Hills
81 N Randall Rd
Lake in the Hills,
IL
60156
Services at this Location:
Contact Us
81 N Randall RdLake in the Hills, IL 60156
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Everything was perfect
GRZEGORZ K- Rating:
- 5.0
As always, a seamless experience with dedicated professional staff.
david m- Rating:
- 5.0
Customer did not leave a comment.
DZIANIS K- Rating:
- 5.0
Customer did not leave a comment.
Elvir D- Rating:
- 5.0
Customer did not leave a comment.
Terry P- Rating:
- 5.0
Everything was really great! Everyone is so nice!
Julie B- Rating:
- 5.0
All good and nice,friendly people
TOMAZ N- Rating:
- 4.0
Customer did not leave a comment.
Dave D- Rating:
- 5.0
Customer did not leave a comment.
Gail B- Rating:
- 5.0
U-Haul was great and the vehicle was clean, new and easy to drive. An even bigger plus was your employee's. Nice, cheerful, helpful and just really good at what they do. From my time of pick up to the return. These guys and girl were awesome. Thank you !!!
JUDY L- Rating:
- 5.0
Customer did not leave a comment.
Bradley D- Rating:
- 5.0
Customer did not leave a comment.
artur G- Rating:
- 5.0
No changes as far as I’m concerned. Truck was ready to go at my pick up time. Seamless transaction, no stress. I’ve used this facility numerous times, always a great experience
James W- Rating:
- 5.0
Customer did not leave a comment.
Jason B- Rating:
- 5.0
Customer service was amazing!
Joe J- Rating:
- 5.0
Customer did not leave a comment.
Betty L- Rating:
- 5.0
Excelent
JOSE R- Rating:
- 5.0
Customer did not leave a comment.
Fernando R- Rating:
- 5.0
Customer did not leave a comment.
Jack S- Rating:
- 5.0
Customer did not leave a comment.
ROBERT M- Rating:
- 5.0
Stay the way they are
bryon j- Rating:
- 5.0
Customer did not leave a comment.
David K- Rating:
- 5.0
Customer did not leave a comment.
dale p- Rating:
- 5.0
Nothing, all good
Brian S- Rating:
- 5.0
Customer did not leave a comment.
Darren L- Rating:
- 5.0
Customer did not leave a comment.
Curtis C- Rating:
- 5.0
Clean easy and Eli was awesome
JOSEPH B- Rating:
- 5.0
Customer did not leave a comment.
James M- Rating:
- 5.0
Staff is great!
Eugene S- Rating:
- 5.0
Easy reservation and pickup/dropoff was a breeze.
RAYMOND W- Rating:
- 5.0
Customer did not leave a comment.
Sean M- Rating:
- 5.0
Customer did not leave a comment.
REBECCA O- Rating:
- 5.0
Yes , it’s my location where I rent every time , here is perfect guys and friendly. And helpful.
Oleksandr S- Rating:
- 5.0
Customer did not leave a comment.
CHRISTOPHER P- Rating:
- 5.0
Customer did not leave a comment.
KENNETH K- Rating:
- 5.0
Customer did not leave a comment.
STEVEN F- Rating:
- 5.0
Great place to rent from.
JEFFREY S- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN P- Rating:
- 5.0
I am a repeat customer at this Uhaul center. They always have a good supply of equipment and moving products on hand. The equipment is always clean and perfect working order. The staff processes my paperwork quickly and get the equipment ready for me as in handling the paperwork so there isn't s delay.
EDWARD A- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL U- Rating:
- 5.0
Customer did not leave a comment.
RICHARD B- Rating:
- 5.0
All good. Never had a problem using several. Glad it’s all men working when ive used them and they are all very nice.
PAULA O- Rating:
- 5.0
Customer did not leave a comment.
GEOFFREY W- Rating:
- 5.0
Customer did not leave a comment.
DEREK W- Rating:
- 5.0
The open trailer had construction parts and garbage in it. Probably was not blown out between customers. No issues with how it operated. I like this facility over the MB Garage facility. Yes, I will recommend the Lake in the Hills facility. Thank you
PAUL E- Rating:
- 5.0
Customer did not leave a comment.
krstin b- Rating:
- 5.0
Customer did not leave a comment.
Todd C- Rating:
- 5.0
Customer did not leave a comment.
Thomas S- Rating:
- 5.0
Customer did not leave a comment.
ALBERT S- Rating:
- 5.0
Jaylen provides excellent customer service on every visit. Friendly and professional. Highly recommend!
EUGENE S- Rating:
- 5.0
Customer did not leave a comment.
DERRICK L- Rating:
- 5.0
Customer did not leave a comment.
ORIFJON M- Rating:
- 5.0
Great customer service by Eli!
THOMAS P- Rating:
- 5.0
Customer did not leave a comment.
RONALD C- Rating:
- 5.0
Customer did not leave a comment.
DAVID N- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL B- Rating:
- 5.0
The only issue with my service was how slow the online system was. All staff were very kind, professional, helpful and apologetic, even though the computer issues are not related to them.
Melissa R- Rating:
- 5.0
Customer did not leave a comment.
MARY N- Rating:
- 5.0
Great experience as usual
Jamy D- Rating:
- 5.0
This location is phenomenal! All the employees are a tremendous help and make the process easy. Eli was my guardian angel yesterday when I came in to pick up my truck as my moving plans had to be unexpectedly adjusted. Thank you Eli!
LISA D- Rating:
- 5.0
Outstanding customer service. Rental pickup was a breeze. They hooked up and unhooked the trailer for me. I would not want to rent from any other location. Sum it up in one word: "Professionals"
THOMAS S- Rating:
- 5.0
Customer did not leave a comment.
CHRIS E- Rating:
- 5.0
Customer did not leave a comment.
Daniel O- Rating:
- 5.0
My truck rental went very smooth
DANIEL V- Rating:
- 5.0
Thank you guys All clean all good as usual
OLEKSANDR T- Rating:
- 5.0
only problem is slow computers at the counter
Allen H- Rating:
- 5.0
Maintain the service spirit
SIRAJ K- Rating:
- 5.0
Chris and his crew were incredible. Chris helped me decide the size of a trailer and storage unit for combined items from 2 homes-his solution was perfect. He, and his staff, were kind, helpful and patient. The moving occurred over bitter cold winter days and they were wonderful to me, and the other customers I saw them interact with. I highly recommend Chris, Eli( the crew member I saw the most)and the rest of the crew to anyone needing moving help and advice.
Carolyn S | Overall Experience- Rating:
- 5.0
The whole experience was amazing! Both gentlemen were nice and friendly.
TINA M- Rating:
- 5.0
Every team member I interacted with was courteous and customer-focused. Pickup/return process was seamless. Thank you.
MATTHEW S- Rating:
- 5.0
Customer did not leave a comment.
ARTHUR H- Rating:
- 5.0
Very helpful
CHRISTOPHER W- Rating:
- 5.0
The return process after hours is a pain in the butt.
JOSEPH V- Rating:
- 5.0
Customer did not leave a comment.
EUGENE S- Rating:
- 5.0
Great Customer Service!
WALTER N- Rating:
- 5.0
Sign outside says stay inside equipment we will come out to you. After 10 min I walked in and talked with a lady who says oh yeah we don’t do that. She was not very friendly at all…
Justin K- Rating:
- 5.0
Equipment was clean! Jason the gentleman working tonight was great! He had the rental truck pulled up cleaned off and all ready to go! He was very informative and processed my contract quick and efficiently! It was much appreciated! Keep up the good work!
Jeffery J- Rating:
- 5.0
Much better than MB Garage…worth driving a few extra miles
JOHN S- Rating:
- 5.0
Scott is always great. Very fast and easy check-in, every time! This is my go-to location. I highly recommend this location for all of your hauling/moving needs. 10 out of 10! Thank you Scott and team! -Luke with the Chevy
LUKASZ D- Rating:
- 5.0
Nothing at all, customer service was great!
LATOYA R- Rating:
- 5.0
Customer did not leave a comment.
ROBERT M- Rating:
- 5.0
Customer did not leave a comment.
DALE P- Rating:
- 5.0
Customer did not leave a comment.
ANNA O- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL H- Rating:
- 5.0
Customer did not leave a comment.
JOHN G- Rating:
- 5.0
Customer did not leave a comment.
PETER R- Rating:
- 5.0
Friendly staff, fast processing, availability of packing material
ANDRIY L- Rating:
- 5.0
Jaylen is awesome. Great service!
EUGENE S- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL M- Rating:
- 5.0
Great service. Very fast getting in and out.
JAMES S- Rating:
- 1.0
I got overcharged. Trailer has been returned way before.
ERIC H- Rating:
- 5.0
Customer did not leave a comment.
TIMOTHY S- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL M- Rating:
- 5.0
Customer did not leave a comment.
OLEKSANDR T- Rating:
- 3.0
Driver side was open and snow was on the seat I ended with my ass wet
LUIS P- Rating:
- 5.0
Excellent customer service. Associate was helpful and quick with paperwork and helping with trailer hookup.
VALERIE H- Rating:
- 4.0
Customer did not leave a comment.
STEVEN T- Rating:
- 5.0
Customer did not leave a comment.
KEITH Y- Rating:
- 5.0
The staff were excellent- both check out and check in - great customer service and friendly. Thanks
GLORIA N- Rating:
- 5.0
Customer did not leave a comment.
Roman C- Rating:
- 5.0
Customer did not leave a comment.
JOHN N | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ursula m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
James M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zully a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
andy p | Overall Experience- Rating:
- 5.0
Everyone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
andy p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sophia A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan T | Overall Experience- Rating:
- 5.0
Was thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vince O | Overall Experience- Rating:
- 5.0
Nice clean facility, helpful staff. Convenient location!
vicki s | Overall Experience- Rating:
- 5.0
WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James M | First Impressions- Rating:
- 5.0
One of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M | Overall Experience- Rating:
- 5.0
Staff was very nice and accommodating. The facility was well lit and secure.
RACHEL W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SUE H | First Impressions- Rating:
- 5.0
You have excellent employees at this location. They were always very helpful and kind.
Jason R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARK M | Overall Experience- Rating:
- 5.0
The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci V | Overall Experience- Rating:
- 5.0
Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Caroline H | Online Move In- Rating:
- 5.0
It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina R | Overall Experience- Rating:
- 5.0
It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ALAN M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheri s | Online Move In- Rating:
- 5.0
Very pleased with the facility and the staff.
Michael B | Overall Experience- Rating:
- 5.0
Very nice stuff
Robert S | Overall Experience- Rating:
- 5.0
Very clean, easy access, online process excelente
Alejandro A | Online Move InAdditional Services at this Location
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