Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake in the Hills

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Mark L.
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Customer did not leave a comment.

Michael L.
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Everything worked out exactly as anticipated. No improvements recommended.

JAMES R.
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Customer did not leave a comment.

TIMOTHY B.
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Andrew B.
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Picked the truck on short notice on a very snowy day. Uhaul employee made sure truck was all cleaned off. In and out very quickly. Great job and this is why I only rent Uhaul products.

Michael C.
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Customer did not leave a comment.

Ronald C.
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Customer did not leave a comment.

LAWRENCE B.
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Matt B.
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Both employees I encountered were wearing masks and the trailer hook-up procedure went quick and smoothly.

Erick A.
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Customer did not leave a comment.

Felix R.
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Very easy.

RONALD C.
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I would suggest cleaning the snow around the trucks and little better. Almost fell a couple of times. I am not sure if it is possible, but I think it's a good idea to also make the back doors are not frozen shut if you know which truck will be assigned for 24/7 rentals. I usually can't check the cargo area cause the door is frozen shut. Luckily I pick up and go to my warehouse where I use a little hot water to get it open before I tried to pick up cargo.

Bill T.
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AAAAAAA+++++++++

Mark L.
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Customer did not leave a comment.

Eugene S.
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Nick S.
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Chris G.
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See my additional comments below. I was provided a truck that had a bad battery.

Bill T.
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Friendly and very helpful staff. A+ for this facility.

Robert K.
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Customer did not leave a comment.

Elizabeth H.
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Staff could have pulled truck up instead of leaving it so far away

RONALD C.
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Customer did not leave a comment.

Bob B.
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👍 very friendly, very helpful, knowledgeable about future rental possibilities, very knowledgeable about the moving supplies in the showroom. Costs, buying in bulk, storage units. Bob

Salahedin A.
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Megan C.
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EUGENE S.
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James R.
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HAD A GREAT EXPERIENCE AND THE VAN WAS VERY CLEAN. EASY CHECKOUT The associate at the counter had my paperwork ready at check-in and at checkout as well. worked out Great ! Thanks !

JEFFREY S.
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Two issues. One is I received a vehicle that had a defective battery. Once I got to my destination the battery lost power and I could not start the truck. It appears that the representative at the office knew that the battery was compromised because they I tried to charge it before I got the truck. Secondly I tried to call roadside assistance and I left my contact information. It's now been two full days and I have not heard back from anybody from roadside assistance. Trying to get A hold of somebody from roadside assistance was not possible. I had to leave a message and I have not heard back from anyone. That's terribly unprofessional especially since I had a truck that was substandard.

DONALD B.
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Just a good experience!

Gary R.
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David R.
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DAWN P.
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Twandella S.
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ANN S.
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PATRICIA S.
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MARK L.
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Super friendly and polite... professional.

MICHAEL M.
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The place is spotless. The equipment is well maintained. The check-in and out process is quick and efficient.

Eugene S.
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Customer did not leave a comment.

Steven N.
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Eugene S.
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Keith B.
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I rented a auto transport trailer. The ratchet straps were worn and too short to properly secure the vehicle. This item should have been checked and corrected before I rented the equipment.

Jean C.
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Customer did not leave a comment.

BRENT KYLE T.
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Great overall experience. Very friendly.

RONALD C.
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RONALD C.
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Martina C.
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THOMAS E.
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Carl G.
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Very helpful and friendly staff. While waiting to be helped the attendant I watched him help several other customers and he did it efficiently and professionally.

KATHLEEN H.
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Beautiful location. The staff was very kind and helpful.

Ryan A.
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Couldn't get phone internet to work. Needed to go in anyway which cost me 20 minute delay getting truck.

ANDREW G.
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Customer did not leave a comment.

Greg S.
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MADELYN V.
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Nelson Y.
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Truck rented did not have a ramp. While I will accept responsibility for not checking I ask that in the future you find a way to let the customer know of the trucks limitations. Thanks.

FREDERICK W.
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Customer did not leave a comment.

Jason H.
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Ryan K.
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Put more gas in the vehicles before reservation pickup. Vehicle had 1/4 tank of gas and was told that was the most gas any of the vehicles had.

Todd K.
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I rented a car hauler. I requested to pick up the hauler at a U-haul location that was 2 miles/2 minutes from where I needed to pick up the car. Instead I had to go to different location to pick up the hauler that was 20 minutes from where I needed to go to pick up the car. U-haul NEEDS TO coordinate among locations to provide the equipment where the customer requests to pick it up at.

jeff K.
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Excellent service!!!

Brent S.
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Customer did not leave a comment.

Ricardo F.
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The U-Haul iOS app was difficult to use. It kept asking me for the same information over and over again. I had to request assist to help me check out and check in the truck. Kudos to Ryan at the U-Haul at the Lake in the hills location. He was great and super knowledgeable about the return process and great customer service skills. Will rent from the location again.

Skowronski J.
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Customer did not leave a comment.

norman M.
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RONALD C.
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David S.
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JARED S.
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Tyler K.
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Had a pickup at 9am and no one showed up to open the store. Had to wait over an hour to get my rental since no one was there.

David H.
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Very easy pick up and drop off.

Austin K.
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Said I was getting money back (around $50 after paying for gas, said it was going to come out of my security deposit). People were nice though

Ronald T.
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Customer did not leave a comment.

Mark M.
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More available selection of sizes.

John O.
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JOHNATHAN S.
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MARK B.
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Made reservation for pick up truck several weeks ago. No truck for me on pick up day.had to make do with different vehicle

Michael F.
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Better instructions to where the after hours key box is

David K.
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Customer did not leave a comment.

JASON S.
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KYLE O.
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$100 for three hour truck rental is crazy expensive.

Annette M.
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Customer did not leave a comment.

RANDY S.
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Helpful, friendly fast service.

Robert R.
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Customer did not leave a comment.

JOHN L.
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Customer did not leave a comment.

David A.
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This is the second time I have experienced uhaul lately and none of the workers were wearing masks so sad that they don't value their customers. The other location was Hoffman Estates IL which is the only reason I didn't rate them higher.

JAMES W.
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The staff and facility were excellent. The back of the truck looked clean to the naked eye from the ground, but was very slick from a cutting fluid or cooling lubricant from an end mill...fluid was puddled in the front of the truck and metal shavings were present on the ramp and bumper. I had to clean and mop the back of the truck and then dry it out with a backpack blower prior to using...the whole process took 45 minutes. I contacted the store manager and provided picture proof. He apologized and offered to clean it, but I was too far away from the store. The manager changed my return gas amount to compensate, but I feel that I should have been given more of discount or refund. Mr Chris Scott was the manager who I texted the pictures to. He was very nice and I do not blame them, it was an honest oversight, but an inconvenience for me and delaying the start of my move. Thank you Jim Wicker

Marcus J.
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Customer did not leave a comment.

Christopher R.
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Nothing

Brian F.
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Customer did not leave a comment.

MOHAMAD H.
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Customer did not leave a comment.

Matt A.
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Allow more walk in rentals to be dropped off at other locations. The Twenty dollars for an hour is enticing... but you have to think a day beforehand. Sometimes ya just wanna grab a van... when your walkin to timbucktoo... man.

Danny N.
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Inside cup holders were sticky/dirty from previous renter, and there sounded like an exhaust manifold gasket was leaking a little. But the truck was otherwise clean and drove very well. Checking out The truck and checking it back in was very easy and staff working were very knowledgeable and kind. I look forward to using this location again.

Elizabeth T.
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Customer did not leave a comment.

George L.
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bob M.
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Steven S.
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Rick R.
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Haider K.
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ROSEMARIE M.
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Well maintained eqt. and everyone was helpful and efficient.

RONALD C.
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Customer did not leave a comment.

Joseph K.
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What is the point of choosing a mobil pick up if you still have to go inside to grab the keys?

Rebecca G.
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Customer did not leave a comment.

amy G.
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Customer did not leave a comment.

Caroline H. | Online Move In |
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Customer did not leave a comment.

Carolina R. | Overall Experience |
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It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉

Robert J. | Overall Experience |
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It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

ALAN M W. | Overall Experience |
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Customer did not leave a comment.

Sheri s. | Online Move In |
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Customer did not leave a comment.

Michael B. | Overall Experience |
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Very pleased with the facility and the staff.

Robert S. | Overall Experience |
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Very nice stuff

Alejandro A. | Online Move In |
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Very clean, easy access, online process excelente

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