Will be using again.
JOSHUA H- Illinois IL
- Lake in the Hills
- 60156
Customer Reviews for U-Haul Moving & Storage of Lake in the Hills
81 N Randall Rd
Lake in the Hills,
IL
60156
Services at this Location:
Contact Us
81 N Randall RdLake in the Hills, IL 60156
Services at this Location:
Office Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 3.0
When I rented from a competitor, the sales associate walked me out to the vehicle, walked around the vehicle with me to inspect it answered all my questions and was very professional. At U-Haul, that sales gal couldn't even provide me with an address as to where I return the one way ride truck. I had to pull it up on Google. I was given paperwork and told my truck was outside to the right, just match up the license plate of the vehicle with that of your paperwork. I was sent a text that I was supposed to use to to inspect the truck by myself-no U-Haul employee to verify if there was prior damage. And when I declined U-Haul insurance, I was scoffed at and told that if a rock hits my windshield, I have to pay out of pocket for the damage...
ANDY D- Rating:
- 5.0
Customer did not leave a comment.
ELWOOD G- Rating:
- 5.0
Great customer service,
Hugo C- Rating:
- 5.0
The people were friendly and helpful, and picking up the truck went smoothly. I would rent a truck from them again if I had the chance.
GREGORY H- Rating:
- 5.0
Customer did not leave a comment.
AGNIESZKA S- Rating:
- 5.0
Customer did not leave a comment.
DONALD C- Rating:
- 5.0
Customer did not leave a comment.
GENE S- Rating:
- 5.0
Customer did not leave a comment.
DANIEL M- Rating:
- 5.0
It's always effortless to rent a truck here. Staff is friendly and helpful.
JOSEPH M- Rating:
- 4.0
Customer did not leave a comment.
DONALD C- Rating:
- 5.0
Customer did not leave a comment.
NICO M- Rating:
- 5.0
Customer did not leave a comment.
Elissa C- Rating:
- 5.0
GREAT operation here!
EDWARD S- Rating:
- 5.0
We had trouble fitting your safety chains’ hooks to our commercially made trailer hitch.
THOMAS C- Rating:
- 4.0
Customer did not leave a comment.
DENNIS E- Rating:
- 5.0
Customer did not leave a comment.
DANIEL M- Rating:
- 5.0
Customer did not leave a comment.
SERHII Z- Rating:
- 5.0
Customer did not leave a comment.
ROBERT W- Rating:
- 5.0
Customer did not leave a comment.
NOLA S- Rating:
- 5.0
Customer did not leave a comment.
CECILIA A- Rating:
- 5.0
Very kind young lady in customer service with smiles and kindness took good care us, even the young man who hooked us up very kind. It was very fast registration! They were great!
OLGA S- Rating:
- 5.0
Customer did not leave a comment.
PATRICK G- Rating:
- 5.0
Customer did not leave a comment.
Ronald C- Rating:
- 5.0
Customer did not leave a comment.
Cassandra Z- Rating:
- 5.0
Customer did not leave a comment.
KAREN B- Rating:
- 5.0
Was fortunate to arrive before large crowd on a Saturday. As I was leaving, very long line so maybe more help on the weekends? Just a thought. Great location and service though.
SHAWN K- Rating:
- 5.0
My only negative comment is that the App is not as user friendly. It kept disconnecting me and I had to start over a few times. I was unable to upload photos as requested. Drove to location the next day to make sure I had completed terms of drop off.
CATHERINE T- Rating:
- 5.0
Customer did not leave a comment.
PATRICK J- Rating:
- 5.0
Customer did not leave a comment.
JULIO M- Rating:
- 5.0
Very thing was great
Cassondra D- Rating:
- 5.0
Great customer service and experience. Recommend this location.
MICHAEL B- Rating:
- 5.0
Nothing. The gentleman who helped me was great!
TIMOTHY C- Rating:
- 1.0
I rented an auto transport trailer and brake fluid reservoir was completely empty. Because of that the trailer would slam forward when braking and slam backward when accelerating.
KEVIN C- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL H- Rating:
- 5.0
Customer did not leave a comment.
PAUL E- Rating:
- 5.0
I was in and out quick and the location was convenient.
GARY S- Rating:
- 5.0
Great customer service
FELIPE A- Rating:
- 5.0
Customer did not leave a comment.
JOHN N | Overall Experience- Rating:
- 5.0
Very nice employees Very happy with the business 😀 haul provide me with professional equipment the lake in the hills, ill. Is awesome 👌
TIMOTHY B- Rating:
- 5.0
Great experience. Thank you
DUMITRU C- Rating:
- 5.0
Customer did not leave a comment.
JAMES K- Rating:
- 2.0
Rates online for same day trailer were $14.95, employee then charged me $47.00 when I arrived. When I asked why the extra bump in charge, they responded it’s because they cannot take cash. This did not explain the cost more then doubling. Overall very upset with the unreasonable charges.
ZACHARY B- Rating:
- 5.0
Customer did not leave a comment.
NICHOLAS T- Rating:
- 4.0
Customer did not leave a comment.
MARK B- Rating:
- 5.0
nothing had a excellent experience
PAUL H- Rating:
- 3.0
$5 safe trip fee seems a bit ridiculous but otherwise everything was fine
DONALD C- Rating:
- 5.0
Customer did not leave a comment.
ROGER K- Rating:
- 2.0
The wheel holders for the front end did not work!! Had to have road assistance come fix. Road assistance worker was absolutely 💯 amazing!!!
SAMUEL H- Rating:
- 3.0
I reserved the trailer in West Dundee, IL. When I arrived I was told that it was switched to Lake in the Hills, IL as there was no availability in West Dundee. I was not told this. Drive out of my way because of this. When I told West Dundee I thought I deserved a discount, they agreed and said they would communicate this to the other store. Other store refused to provide a discount or take any responsibility. Upon return they wanted me to unhitch the trailer and were ride when I told them “no” Awful Customer Service. Makes me want to go back to my old rental provider.
SCOTT K- Rating:
- 4.0
Under staffed.
PATRICK F- Rating:
- 5.0
Chris was very helpful.
ROBERT M- Rating:
- 5.0
Customer did not leave a comment.
EDWARD G- Rating:
- 5.0
The staff is great, but your prices are too expensive. And you guys don't even have military discount. How anti- American this company is.
OSCAR H- Rating:
- 5.0
Customer did not leave a comment.
JOHN W- Rating:
- 5.0
Nice customer service
PATRICK F- Rating:
- 5.0
Customer did not leave a comment.
DEBORAH K- Rating:
- 5.0
Friendly staff and great customer service!
IHAB K- Rating:
- 5.0
Store owner was very nice and supportive. Hooked up trailer to car in no time.
JAY W- Rating:
- 5.0
Customer did not leave a comment.
MARCIA G- Rating:
- 5.0
Customer did not leave a comment.
MARK D- Rating:
- 4.0
Customer did not leave a comment.
DAVID K- Rating:
- 5.0
Customer did not leave a comment.
ROBERT M- Rating:
- 5.0
U-Haul corporate needs to maintain a more accurate inventory of available equipment.
JASON M- Rating:
- 5.0
Customer did not leave a comment.
JEANNE G- Rating:
- 5.0
Customer did not leave a comment.
BAKTIIAR B- Rating:
- 5.0
Customer did not leave a comment.
KENNETH M- Rating:
- 5.0
Not the original location I had chosen to pick up the truck. I was moved to this location which was ok but I don't recall seeing a warning that this might happen at the time of booking. But, the entire transaction was smooth. I appreciate the convenience of the many locations.
DEBRA A- Rating:
- 4.0
I delivered the trailer just after they closed. I had to park it with the trucks.. the small trailer space was too narrow for me to navigate and the trailer was too heavy for me to maneuver. Sorry.
PATRICK F- Rating:
- 5.0
Nothimg
RICHARD T- Rating:
- 5.0
Customer did not leave a comment.
TED S- Rating:
- 5.0
The manager Chris and the staff employee Matt were very helpful, knowledgeable, and friendly. The experience was professional from the start to the return of the trailer. I have rented from UHaul for many years and this location several times. I will return to this location and store for my future rental needs. Thank you, Jeff
JEFFREY M- Rating:
- 4.0
Customer did not leave a comment.
PRIYANK S- Rating:
- 5.0
Customer did not leave a comment.
DARLENE A- Rating:
- 5.0
Customer did not leave a comment.
RHONDA D- Rating:
- 4.0
Customer did not leave a comment.
LAURA S- Rating:
- 5.0
Great staff, helpful and friendly.
DEBORAH P- Rating:
- 5.0
Everything is at the highest level
LESIA B- Rating:
- 5.0
Customer did not leave a comment.
ursula m | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
EUGENE S- Rating:
- 5.0
Thanks
RICARDO O- Rating:
- 5.0
Great customer service. They were able to get me a truck and they were almost booked up!!!!
BREANNA W- Rating:
- 5.0
Fast, courteous and knowledgeable service.
RONALD B- Rating:
- 5.0
Customer did not leave a comment.
ROBERT B- Rating:
- 5.0
Keep up the good work! Thanks!!
Ronald V- Rating:
- 5.0
Customer did not leave a comment.
SCOTT Z- Rating:
- 5.0
Customer did not leave a comment.
LAURA D- Rating:
- 5.0
Customer did not leave a comment.
KENNETH F- Rating:
- 5.0
The truck I rented ran well but the drivers side window does not seal well.
EUGENE A- Rating:
- 5.0
Customer did not leave a comment.
Wallace B- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH M- Rating:
- 5.0
Customer did not leave a comment.
JOSE C- Rating:
- 5.0
vehicle was mechanically good for over 100,000 miles... Drivers door difficult to close then loosend as driving causing a major air leak in the door gasket
RANDALL J- Rating:
- 5.0
Employees were nice and very helpful. Trailer was in good shape
NICHOLAS C- Rating:
- 5.0
Excellent service. I loved being able to complete everything online or through the app. Upon return, the associate was very helpful and kind.
Sara M- Rating:
- 5.0
Customer did not leave a comment.
JEFFREY N- Rating:
- 5.0
Everything was great! Very knowledgeable staff, and the girl working there was so nice and very helpful!
STACEY S- Rating:
- 5.0
Customer did not leave a comment.
KENNETH F- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH M- Rating:
- 4.0
Hitch control needed lubrication.
THOMAS C- Rating:
- 2.0
So many hidden and unnecessary charges. It would have cost me less if I would have choose a private contractor. Also, the representative didn’t allow to rent for a couple of hours. Instead she insisted that the truck can only be rent for a day.
MUHAMMAD K- Rating:
- 5.0
They were all very helpful professionals knowledgeable and friendly. Yes I would definitely suggest this location to others.
BRIAN T- Rating:
- 5.0
Customer did not leave a comment.
James M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Zully a | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
andy p | Overall Experience- Rating:
- 5.0
Everyone was very nice and kind. Facility was exceptionally clean and felt very safe as a woman going in and out at any time.
Suzanne C | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Michael M | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
andy p | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Sophia A | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Susan T | Overall Experience- Rating:
- 5.0
Was thoroughly pleased with storage facility and staff. If need arises; we'll rent a storage space again. Thank you
Gus L | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Vince O | Overall Experience- Rating:
- 5.0
Nice clean facility, helpful staff. Convenient location!
vicki s | Overall Experience- Rating:
- 5.0
WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!
Susan F | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
James M | First Impressions- Rating:
- 5.0
One of the cleanest public bathrooms I’ve ever seen ! ! ! !
Jerry M | Overall Experience- Rating:
- 5.0
Staff was very nice and accommodating. The facility was well lit and secure.
RACHEL W | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SUE H | First Impressions- Rating:
- 5.0
You have excellent employees at this location. They were always very helpful and kind.
Jason R | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
MARK M | Overall Experience- Rating:
- 5.0
The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀
Traci V | Overall Experience- Rating:
- 5.0
Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!
Susan K | Online Move In- Rating:
- 5.0
Customer did not leave a comment.
Caroline H | Online Move In- Rating:
- 5.0
It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉
Carolina R | Overall Experience- Rating:
- 5.0
It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul
Robert J | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
ALAN M | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Sheri s | Online Move In- Rating:
- 5.0
Very pleased with the facility and the staff.
Michael B | Overall Experience- Rating:
- 5.0
Very nice stuff
Robert S | Overall Experience- Rating:
- 5.0
Very clean, easy access, online process excelente
Alejandro A | Online Move InAdditional Services at this Location
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