Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

926 reviews

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The mobile truck pick-up and return process was a bit of a pain. I think that it would be helpful to send directions over earlier so that you know what to expect when going to get the truck and when returning it.

Steven W. 
Rating:
2.0

The customer service rep I dealt with at the store was extremely pleasant but not helpful and could not answer questions. Said I don't know to most of my questions. When I booked online nowhere did it tell me I need to know what my payment code was for the movers that I hired as your third party contractors. It would have been nice to know that it was buried in the first email. Instead of saying steps one two three at the top of the email it should have added number four here's your payment code for your mover. I tried to call you haul as the mover wanted his payment code and we couldn't find it and there was a 43 minute wait. I called the store and they had absolutely no idea what I was talking about and referred me back to the 1-800 number. Finally after 10 minutes of reading through the many emails that you guys keep sending me we found the code. Not user friendly!! But I do love that you offer the moving services when you went from U-Haul. Also I rented two dollies and only got one.

MARCUS A. 
Rating:
5.0

Customer did not leave a comment.

RICHARD B. 
Rating:
4.0

Has little issue with the vehicle's fuel gauge. Tried call in direct to the location but got rerouted to U-Haul corporate line. Tried several times and patiently waited for more than 30 minutes but couldn't talk directly to the U-Haul agent at the site. Give up!!! Upon return the vehicle to the U-Haul agent (Bryan) at the site. He was happily took into account my question and resolve it. In my opinion the U-Haul agent is more responsible than U-Haul corp.

namdien L. 
Rating:
3.0

Customer did not leave a comment.

ERNEST S. 
Rating:
5.0

Someone came out to help us quickly, drop off was easy as well. Very pleased!

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

SUE H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

The staff is awesome

RONALD C. 
Rating:
1.0

The don't plug the trailer very well I was driving with out light for 2:30

LUIS P. 
Rating:
4.0

Check on the passenger door. It is locked but heard lot of wind noise went through. The driver door has no such noise.

Namdien L. 
Rating:
5.0

check fuel level and have van parked next to building when client arrives.

EUGENE S. 
Rating:
5.0

Very timely and flexible. Would love to use again if needed

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
5.0

Quick & convenient. Great customer service.

VAL C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
5.0

na

EUGENE S. 
Rating:
5.0

IN AND OUT FAST. VERY FRIENDLY VERY EASY TO DO

AMY T. 
Rating:
4.0

Customer did not leave a comment.

Philip H. 
Rating:
5.0

Great experience, friendly staff

DEV S. 
Rating:
5.0

Customer did not leave a comment.

Carl T. 
Rating:
5.0

Everything was perfect! From the first phone call to reserve the vehicle to the friendly customer service in the store! I will definitely be back if the need arises.

ROSE B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS Z. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO D. 
Rating:
4.0

Customer did not leave a comment.

Marek S. 
Rating:
5.0

None

Dennis K. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Very good place.

KAROL T. 
Rating:
5.0

Customer did not leave a comment.

ALBERTO D. 
Rating:
5.0

The young men were extremely helpful and professional

CALVIN M. 
Rating:
4.0

Customer did not leave a comment.

Chris L. 
Rating:
5.0

Service with a smile and fast. Can was new and clean. I will definitely use this location again. 🤗Thank you.

DIAN H. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS D. 
Rating:
5.0

Customer did not leave a comment.

Debbie K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

na

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

david M. 
Rating:
5.0

Customer did not leave a comment.

Venita W. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
1.0

The customer service representative was not very friendly and did not give us much instruction about the rental process. We also had to get our vehicle from the parking lot ourselves. Upon returning the vehicle we had to go into the store and get an employee to come check the vehicle in. Any other location I have rented from the rented vehicle was brought to me and upon returning a employee was waiting for me and helped me through the return process.

WADE L. 
Rating:
5.0

I was very happy to get a newer 26' truck. I rent one at least twice a week and it's usually an old one thought there seemingly a newer truck available.

TERRY M. 
Rating:
4.0

I rent a truck and the staff did not check the gas level at pickup. I had to add an additional 1/4 tank of gas per contract.

KAI C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
1.0

The equipment we rented through a u haul phone rep was denied to us upon driving an hour to pick it up. If your auto transport isn't one way, don't make the reservation for me for one way. Had to return it the same hour away in the middle of a severe thunderstorm.

TAYLOR B. 
Rating:
5.0

Customer did not leave a comment.

Sam M. 
Rating:
1.0

I was charged $37.50 for fuel. I returned the vehicle with the same fuel as when I picked it up (slightly under 1/2 tank), and I only drive 11 miles. I put a little over a gallon of fuel in before returning the truck, which should have covered the fuel I used in those 11 miles.

Daniel L. 
Rating:
4.0

I have rented from uhaul several times at different locations and uhaul has cancelled my online truck reservation three times the day before rental recently. It left me scrambling to find another truck or take a smaller truck . There seems to be a problem with scheduling it online and lack communication to the rental places. If there arent any larger trucks, dont allow people to rent online.

JOSE G. 
Rating:
5.0

All persons were efficient and kind.

JOAN SUSAN W. 
Rating:
5.0

Customer did not leave a comment.

Kent A. 
Rating:
5.0

Very accommodating, fast service.

JOSEPH M. 
Rating:
1.0

unbelievable and terrible experience. Good luck if you have any problems. This was the worst customer service experience I have ever experienced.

Darold F. 
Rating:
5.0

Smooth, efficient service and well maintained equipment. A trouble free rental experience.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
3.0

Advise your next customer to not let the U-Haul employee connect the trailer. No sooner then I made a right turn leaving this location the trailer came off the hitch right in the middle of the road. I fixed that and then 5 minutes later the safety chain the employee hooked up came undone so I again had to stop in the middle of the road. I kick myself as I should have simply connected it all myself rather than worry about offending the employee checking his work.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Efficient, reasonable price and trucks are in good condition.

ALBERTO C. 
Rating:
5.0

Sweep out the trailer even if it is not too bad.

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

ARKADIUSZ O. 
Rating:
3.0

Everything went smooth, but took longer than expected to pick up the trailer.

Russell R. 
Rating:
4.0

Review operation and location of heat/air, head lights, wipers, backup camera, etc.

DENNIS K. 
Rating:
5.0

The manager Chris makes every experience great. Chris is the reason I choose this location. Thank you

Michael L. 
Rating:
5.0

Customer did not leave a comment.

David A R. 
Rating:
5.0

Excellent trucks and excellent services

PAUL L. 
Rating:
4.0

Make sure that the equipment that was reserved is actually available when you get there to pick it up. I reserved a 9 foot cargo van when I got there it was not there and they would not have one for the day. They offered me a 20 foot truck which I did not want at all. Only after I complained they give me a 10 foot truck. That's a bad business practice.

AUGUST M. 
Rating:
5.0

Everyone was great

CLINTON H. 
Rating:
4.0

Vehicle had bad squeak in suspension and wandered at highway speeds. Interior was a little dirty and glass was very dirty inside. At $118 for a one day 120 mile rental I expect more to be honest.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Ana J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

Great, newer facility. Everyone at the store was professional and courteous. My only concern is with the the truck we rented. It was clean but had obviously been smoked in. This isn't the fault of anyone at U-Haul. I just wish people were more considerate.

JOSEPH K. 
Rating:
5.0

Customer did not leave a comment.

MARY JEAN C. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Customer did not leave a comment.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Best company every The crew at Lake In The Hills is awesome

Cleopatra P. 
Rating:
4.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

Customer did not leave a comment.

UMAMAHESWAR K. 
Rating:
5.0

Oil/Dirty inside of Trailer

Steve S. 
Rating:
5.0

Each employee I encountered was super helpful. Will do business there again.

JULIE K. 
Rating:
5.0

Customer did not leave a comment.

Brandon S. 
Rating:
5.0

No issues. Friendly, Professional & Prompt service!

Clayton B. 
Rating:
5.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Troy AND Noah K. 
Rating:
5.0

Customer did not leave a comment.

STEPHAN S. 
Rating:
5.0

The young lady who helped us on Saturday morning on July 31 was fantastic...

ALEXANDER K. 
Rating:
5.0

In and out in less then 10 minutes. Everything was thorough and quick

RUBEN A. 
Rating:
5.0

Chris is a very good ambassador of uhaul.

SCOTT N. 
Rating:
3.0

Actual experience with the store was fine, had issues with scheduling and the quoting of prices. Was quoted a different price than what I was charged

Clayton K. 
Rating:
5.0

Very friendly

Tomasz K. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
1.0

I recommend you tell your associates to let customers know there will be a $20 charge added on if truck/van is returned after hours. After viewing the contract, it is noted in the contract but many customers need a means to move things at a moments notice and are in a rush. A verbal heads up would be a nice way to avoid surprises to your customers and poor reviews.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

GENARO R. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS J. 
Rating:
5.0

Customer did not leave a comment.

R M. 
Rating:
5.0

update the fleet for more fuel efficient vehicles

DANIEL L. 
Rating:
5.0

You have excellent employees at this location. They were always very helpful and kind.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
5.0

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀

Traci V.  |  Overall Experience 
Rating:
5.0

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caroline H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sheri s.  |  Online Move In 
No reviews have been submitted for this location.

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