Customer Reviews for U-Haul Moving & Storage of Lake in the Hills

1,392 reviews

81 N Randall Rd   Lake in the Hills, IL 60156

(224) 509-7001

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(224) 509-7001

81 N Randall Rd
Lake in the Hills, IL 60156

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

dennis G. 
Rating:
5.0

Nothing needed to improve. Everything went as expected.

Ken G. 
Rating:
5.0

Easy in and out Friendly service on phone and location.

Darlene M. 
Rating:
5.0

Thank You

Nick M. 
Rating:
4.0

Everything was good. Got in and out in good time. All went good.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Vasyl R. 
Rating:
5.0

We drove 31 miles and when we filled the tank, it took 9 gallons. I am not sure why it took so much gasoline.

William Z. 
Rating:
5.0

Customer did not leave a comment.

lloyd W. 
Rating:
2.0

at was cover with oil I showed it to the agent at pick up and at return 43.3-5 hrs late i was charged with a 2 days

HUMBERTO G. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

I think that 7.00 just to use a dolly is absolutely ridiculous. It should be complimentary. It's a dolly. The blankets I understand because they probably have to be washed or they could rip but a dolly that can not be ruined, ripped, but only scratched up at the most? I used it without noticing the 7.00 sticker thinking it was just there to help and was absolutely dumbfounded when the charge came up at return.

Michael D. 
Rating:
5.0

Fabulous, thank you!

CAMILLE J. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

BIKRAMBIR S. 
Rating:
2.0

Employees didn't do the walk around when I picked the vehicle up. Should have asked but I didn't think about it. I drove 30 miles while I rented it and was charged for 197. The receipt didn't have the correct mileage when they dispatched it. Luckily I took a picture with a time stamp and location when I got in the truck before I left the lot and had proof of how many miles it had when I picked it up. Went in the next day and the general manager was cool and took care of it. Just make sure they actually do the walk around when you pick up a truck from them.

Ethan C. 
Rating:
5.0

Customer did not leave a comment.

Vince O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICH L. 
Rating:
5.0

Customer did not leave a comment.

Christopher G. 
Rating:
5.0

Have vehicle parked next to office so I don't have to walk to storage lot to get it.

Eugene S. 
Rating:
5.0

Excellent service and customer service staff

Pedro B. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Yeo

hanz J. 
Rating:
5.0

Customer did not leave a comment.

DEDORAH S. 
Rating:
4.0

Everything

Patrick D. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
4.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Too be sure at least wiper blades good because it rained the night of my rental which makes driving dangerous.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
3.0

Customer did not leave a comment.

Thaddeus T. 
Rating:
5.0

Everyone was prompt, polite and efficient. The van was clean, and the after hours process was easy.

Gene W. 
Rating:
5.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Customer did not leave a comment.

Steve M. 
Rating:
2.0

Trailer was fine. Man who checked the trailer out to me was rude, general manager did not catch name. Waited an extra 15 min for customers who were there after me, no empathy or apology. Did not install chains correctly. Loose and rubbers not connected. I have pictures but I don't know how to load them here. Not good customer service what so ever by the first man. Checking the trailer back in was no issue.

Nathan P. 
Rating:
5.0

Nice clean facility, helpful staff. Convenient location!

vicki s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andy W. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

Keri the trucks mechanically sound and smooth

PERVEZ K H. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
1.0

Waited over an hour to get the website working for the salf serve option. Once we were finally able to speak to an associate on the phone- we got the key out of the box. But then the truck didn't start. There was nobody on duty to help (so we thought) until greeted by an employee that was absolutely nasty & didn't want to help.

Casey B. 
Rating:
5.0

Friendly

Mario Rene P. 
Rating:
5.0

Everything was as it should be. Personal was awesome

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Paul B. 
Rating:
5.0

My second time coming here and renting from you guys service is amazing and the fleet of vehicles are new and clean.

Hugo C. 
Rating:
5.0

Took care of us quickly and politely

Tamara N. 
Rating:
4.0

The woman who checked me out was patient and very helpful. Great job.

ADAM B. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

na

Eugene S. 
Rating:
1.0

Very bad service I complained and got Nowhere They don't care over charged me and they gas was not full when I received the 10 foot box truck They over charged my credit card 1400.00 and no manager on-site

Jose M. 
Rating:
5.0

Customer did not leave a comment.

Christine P. 
Rating:
4.0

Good place.

KAROL T. 
Rating:
4.0

Customer did not leave a comment.

Joeseph C. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Ron B. 
Rating:
3.0

Girl at desk not very friendly.

Lynda T. 
Rating:
5.0

Customer did not leave a comment.

Ruth M. 
Rating:
5.0

Happy with the experience.

Brian S. 
Rating:
5.0

N/A its great.

JAVIER R. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

Clyde S. 
Rating:
5.0

No issues, fine job.

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
3.0

Respect your employees, pay your employees at least $17.00 per hour so they can stay, promote your employees, invest in your employees who actually do the work/work hard, provide proper training so there is no chaos, manage your facility better, stop overcharging customers, teach your employees to respect customers.

Marcin C. 
Rating:
5.0

Customer did not leave a comment.

STEFAN A. 
Rating:
3.0

They charged me for 3 extra gallons of gas even though I filled it to the same level as when it was picked up! They should have said something at drop off instead of me finding out about it later in an e-mail. NOT GOOD customer service!

Michael N. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

Customer did not leave a comment.

Tara D. 
Rating:
5.0

Customer did not leave a comment.

Betty F. 
Rating:
1.0

I don't know who exactly was working last night when I returned the trailer I rented. Your only employee was rude and very unprofessional. He decided to clean a returned truck while 3 customers were waiting. When the first customer asked if he could be helped with the truck he had rented he was told to be patient he would be there soon. After I waited 5 minutes and watched him continue to clean the truck I asked him if I had to do anything to return the trailer I had rented. He told me I should be patient and he was the only one working and he was over worked. He decided to be rude and obnoxious to all of the customers inside. He literally asked the third customer “What do you want”. Luckily he only needed to purchase a couple boxes so his interaction with that customer didn't take long. I will not rent any equipment from this facility again and maybe not from u haul at all. I should have done my own check in online so I didn't have to deal with your employee.

Courtney H. 
Rating:
5.0

Customer did not leave a comment.

VYTENIS B. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Barbara C. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

MichaelandKaren M. 
Rating:
5.0

Customer did not leave a comment.

Carlos A. 
Rating:
5.0

Scott was extremely helpful and had great customer service through the duration of my rental.

Eric L. 
Rating:
5.0

Easy experience. The van was like brand new. Nice and clean. Thank you!

Ted P. 
Rating:
4.0

Customer did not leave a comment.

bennett S. 
Rating:
4.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Great facility with clean rentals and nice customer service!

Leslie R. 
Rating:
5.0

Customer did not leave a comment.

Bennett S. 
Rating:
5.0

Customer did not leave a comment.

Mariah R. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Just a little upset cause got charged $12.00 for fuel charge at checkout/drop off and I put in my fuel used and they sheet was wrong to begin with I took a photo as soon I got into van of mileage and fuel out and return it with what was in it as I took it out. I have and can picture of fuel gauge and I returned it how it left and fueled it up to where it was. Called Matt at store and he said he would take care of it and someone named jim checked van in today.

James B. 
Rating:
5.0

Happy customer.

Naimesh U. 
Rating:
5.0

Update the computer system in the stores so they aren't so slow. The customer service rep was very friendly and helpful. I'm glad I went to the Lake in the Hills location

Joy M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

The manager, Chris, was so helpful and knowledgeable, as are the workers. One guy, wish I remembered his name, sat there and helped me figure out the best way for me to rent the truck. It was more complicated than it sounds and he was really, really patient. Everyone took care of me like I was important. The truck and all the equipment I rented were excellent. And the brown tape they sell is the best tape I've ever used.

Jennifer C. 
Rating:
3.0

Your policy regarding “one way” is the worst!!!!

Roberta M. 
Rating:
5.0

Customer did not leave a comment.

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

craig H. 
Rating:
5.0

Toni was very helpful today and answered all of my questions. Very pleasant

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Nelson C. 
Rating:
5.0

Customer did not leave a comment.

Jeremias P. 
Rating:
5.0

Your people were very professional and knowledgeable about everything I needed

Craig S. 
Rating:
1.0

Not have the customer walk across a parking lot to get the rental. Employee should have had it ready for customer when I got there. Also explaining the after hour charge of 20.00 that inwas not told about when I was making the reservation for the rental.

Cory E. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

WOW. The staff at the Lake in The Hills facility are INCREDIBLY pleasant and helpful. In both renting a truck and setting up a storage unit. I can't remember the last time I had such excellent customer care. Thank you!!

Susan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
5.0

One of the cleanest public bathrooms I’ve ever seen ! ! ! !

Jerry M.  |  Overall Experience 
Rating:
5.0

Staff was very nice and accommodating. The facility was well lit and secure.

RACHEL W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUE H.  |  First Impressions 
Rating:
5.0

You have excellent employees at this location. They were always very helpful and kind.

Jason R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK M.  |  Overall Experience 
Rating:
5.0

The staff at the Lake in the Hills facility were absolutely amazing!!! Chris and his staff always went above and beyond customer service. So polite and eager to help, would definitely recommend them. Thank you again!!!😀

Traci V.  |  Overall Experience 
Rating:
5.0

Amazing ! Easy online move in process, no paperwork. Price is very reasonable also. Well done U-Haull !!

Susan K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Caroline H.  |  Online Move In 
Rating:
5.0

It was my pleasure doing business with Chris and U-Haul. I would definitely recommend you guys and would use U-Haul if needed again. Thank you! 😉

Carolina R.  |  Overall Experience 
Rating:
5.0

It was a pleasant experience from the moment I walked in the door the first time until I returned the keys at the end. Thank you all at this U-Haul

Robert J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALAN M W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheri s.  |  Online Move In 
Rating:
5.0

Very pleased with the facility and the staff.

Michael B.  |  Overall Experience 
Rating:
5.0

Very nice stuff

Robert S.  |  Overall Experience 
Rating:
5.0

Very clean, easy access, online process excelente

Alejandro A.  |  Online Move In 
No reviews have been submitted for this location.

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