Customer Reviews for U-Haul Moving & Storage of Lake Norman

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Norman

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Scott G. on

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Ruisi Z. on

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Check out person was slow and did not seem to care much

Bill O. on

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I was 14 minutes late returning the truck, yet charged an extra day. Not my idea of how to build a relationship.

walter W. on

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Mark L. on

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Jack F. on

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Michael S. on

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Very friendly ladies.

Bryce W. on

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The employee was extremely kind and full of holiday spirit. Very nice.

Kristina M. on

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Andrew K. on

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Mark S. on

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Stephen S. on

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Service was great.

Wayne W. on

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Person waiting on us immediately told us she did not know how to rent blankets. She needed a lot of help from others. I think she should be trained to do this. On the other hand the blankets were just what we needed and worked very well. Gary Willox

robert v. on

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Sean was extremely helpful, as was Julie when I asked to switch units for ease of backing in my boat. Both very professional and very nice to work with.

Erin W. on

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I never had a problem

Thomas S. on

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Keesha T. on

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Staff is amazing! I am a repeat customer and my experience is always above excellent!!

Gusten B. on

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Excellent service.

frank M. on

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Best U Haul we've ever been to

Joseph T. on

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randy o. on

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Had constant issues w/ staff parking in front of our unit. Price was changed when mgmt changed w/ no warning & treated rudely & we could leave if we didn't like it. Door didn't close to the ground.

Crystal P. on

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Jens M. on

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Bonnie B. on

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They were GREAT!

Nelson E. on

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Michelle B. on

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Julie C. on

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Julie Lloyd was awesome but the guy and girl that actually prepared the paper work at the time of pick up were clueless.

Amanda S. on

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This was my first time renting or driving a pickup truck! It was so much easier than I anticipated. Great experience from the phone call to picking up the truck! Their positive attitude really helped calm my nerves and made everything go smoothly! The only thing I think you could improve on, is the price. I just needed the truck to pick up a couch and the $80+ for mileage, insurance, etc. seemed a little steep. Otherwise amazing and look forward to my next rental!!

Todd G. on

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JON H. on

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This location always has nice trucks!! Very clean and in very good condition! Staff are great too!

Christa P. on

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The staff was very nice. Busy time. A lot of people taking advantage of the holidays for moving. The only thing, is make sure when the truck is returned, log it in the system. They called three times asking where the truck is. I only had it for 3 hours. It all worked out. It was kind of funny.

Karl M. on

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In my middle 60's and have rented from various U-Hauls from coast to coast for over 40 years. In all my years I have never seen a better coordinated crew that was happy doing what they do... helping and serving customers. They are accommodating and go beyond to help you in the whatever you're moving. This store is the cleanest and best organized I have seen. You can tell there is a good spirit that exists in the work staff from Julie on down. Its a breath of fresh air.... really! Customers have choices, but I would recommend you save your time and rent from this experienced and professional working location... You'll be glad you did.

William M. on

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My reservation was for Mooresville NC. It was mover to Cornelius because of a flat tire on the trailer. Why could they not change the flat tire when it came in the day before? When the reservation was made there was nothing said about rental tax of 16%.

James N. on

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John B. on

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Curt M. on

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The fan belt squealed a lot of the trip. Over 600 miles

Keith C. on

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Mark S. on

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Jennifer R. on

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robert l. on

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All good, thank you.

Jacquelyn V. on

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I have rented the same trailer 6 months earlier but was told that information was not stored in the computer so I had to go through the whole process again...that is stupid. Why can't you just use all the same information for a rental within a year?

Douglas C. on

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Great customer service they didn’t have a 5x8 and looked up a location down the street they had one and got it picked up quickly. Great customer service both locations.

Christian S. on

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Matthew S. on

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Mary W. on

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Everything was great except that I was told the gas tank was full and I needed to fill up before returning it. I went less than twenty miles with the truck, but it took 5 gallons to fill the tank. I don't believe the tank was full when I received it.

Andrew K. on

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Doug J. on

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Great wine storage area. Very convenient and easy to access. Will recommend to others.

Christine M. on

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Must improve your employees attitudes.

Stephen G. on

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Would..will use again!

Carina N. on

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The customer service reps at the store were pleasant and courteous. Very smooth process.

Alicia D. on

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great and very smooth experience

FNU K. on

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i was sent back by telling no truck is available instead of already made the booking online for the pick up.

Brandon W. on

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Selina D. on

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It was great other then was late for pick up. Which in turn made it a late start for starting a move.

Jennifer W. on

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I would without a doubt recommend this location to friends and even family!!! Great great Staff!!

Lillian S. on

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Staff was great! There was odd smell in van. Maybe used to transport animals before we used it? Other than that all great

SEAN O. on

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First time using U Haul. What a professional and friendly service. I dealt with Ray at the front counter and returning the van, he was an incredible asset for the company and was incredibly helpful, knowledgeable and personable. Thank you once again, Sean O’Grady

Nathanael B. on

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The team were so helpful, kind, professional, flexible. This was just a really incredible experience.

Elizabeth B. on

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Excellent customer service!

susanne Z. on

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randel N. on

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We did after hours drop off.

patrick S. on

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All good- very pleasant experience.

Eric N. on

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I don't even know where to start. This was mishandled in every possible way. My pickup location was moved, but I could not be told where. I had to make extra phone calls. Then I was charged an unreasonably excessive amount for after hours dropoff when there was no mention of a fee. I would tell everyone I know not to use uhaul, unfortunately you don't have many competitors.

glenn O. on

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Jill M. on

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Brandon K. on

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Only complaint was that you changed the location on the pickup. I was unaware and had to spend 20 minutes waiting at the first store to be told to go to the other store and then another 15 minute to drive to the different location. If i would've known of the change, the overall experience would have been perfect.

David A. on

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Painfully slow.

Norman P. on

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Johnny S. on

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Philip T. on

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Moriah was very helpful

Patrick C. on

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Bryan E. on

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Very friendly

Kathryn P. on

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This U-Haul location is the ONLY one we use. If you look at our renting history, we use the service a lot and the associates you have at this store are the most helpful friendly and efficient

mark T. on

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Darrell H. on

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Excellent!

Ken J. on

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Parking at the entrance is tight. Everything else met expectations. Staff always helpful.

Daniel B. on

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Scott J. on

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Great customer service and a friendly demeanor

kathy B. on

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Everything went smoothly here and they were very helpful and efficient

Norman M. on

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Bob A. on

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Robin B. on

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A good business.

Taylor G. on

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James R. on

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Jennifer R. on

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MELVIN B. on

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Tim C. on

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There was a mistake with the storage rental but the staff made every effort to rectify the situation. In the end everything was fine and the staff did a nice job.

Deborah E. on

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Kelly H. on

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Both employees at the Huntersville location were very helpful and knowledgeable and joy full experience!

Mary G. on

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Jody M. on

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Ron B. on

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Nothing. Ray was great to work with...apologized for our delay in checkin...

Victoria B. on

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The entire staff are so friendly and knowledgeable. If I am ever in the need of a storage unit again, this will be the very first place I will go!

Andrea A. on

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Matthew K. on

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I was only a short term tenant, but the staff at U-Haul Moving and Storage of Lake Norman were top notch. They were very friendly, helpful, and accommodating. I would highly recommend them.

William G. on

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Sally S. on

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nicole l. on

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friendly staff but... NO parking, so difficult to maneuver. narrow hallways, minimal carts for use, no lights in unit, light in hall not working, so had to use flashlight to find things in unit.

Kameelah T. on

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This was the best experience ever. I had a bunch of difficulties and they were so helpful to get things right

Troy T. on

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christopher H. on

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Nothing! Everything was handled extremely well, and staff were accommodating and friendly throughout the entire process. I would highly recommend anyone use this location for any future moving needs.

Elizabeth F. on

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WILLIAM T. on

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Dropped off and was called next day and told my equipment was overdue. I explained that I dropped it off and they needed to go confirm. They called back to confirm that it had been received and sent me receipt by email.

Randy H. on

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Customer service rep was very helpful

william F. on

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DAN S. on

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Malachi S. on

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Roger P. on

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peter H. on

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Julie and Ray were phenomenal throughout the whole process. Beyond excellent customer service.

Richard C. on

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Staff was very helpful and accomodating

Glenn J. on

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Excellent facility. Would highly recommend to a friend.

Edward M. on

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The team was awesome and very helpful. I already recommended this location to my neighbor, who is selling her house. Thanks again

Matthew K. on

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Great experience. All the staff I worked with at the Cornelius location were responsive and helpful. The rental truck was clean and reliable, and the storage unit I rented was convenient.

Brandon D. on

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Staff was really nice and accommodating.

nicole l. on

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rental and pickup of truck was fairly easy, but was next to impossible to get a hold of anyone, and took days to resolve a billing issue and countless time spent on hold. that is why the low score

Kristin B. on

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Couldn’t have been happier with the service I received.

RICARDO D. on

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Great customer service and pricing. Thank you!

MARK C. on

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loader price was 50.00 dollars, I agreed. when complete I paid 50 and a 20 dollar tip he was happy. Store staff wants another 30 dollars has harassed me with text and phone calls nonstop.

Steven Z. on

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The facility is top notch. The staff is very helpful. I would recommend this facility to anyone that needs a storage facility and we will use them again if we need a storage facility.

RAMONA J. on

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Was very pleased of the kindness shown to my son, Alex, when he moved my contents out. Your actions were very much appreciated, as it was near the time you were closing. Thanks again. Ms Ramona Jordan

Karl T. on

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I have used this facility many times over 20 years... Very reliable...ktw

Mary P. on

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Excellent customer service. Julie, Brittany and Ray were professional, friendly and very helpful during our relocation process. Will certainly use this location if needed in the future.

Aura R. on

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Thanks very good attention

Mark S. on

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A remodel of my local condo required a temporary move out of my stuff. You provided me with a “one stop shop” with a truck rental, storage space, and moving labor. I had a very positive experience.

Vernon T. on

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The employee was courteous very helpful she took time to explain and showed me a few storage unit! She was very very helpful!!

Adam L. on

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Office staff was also extremely helpful and would go above and beyond to help our move less stressful

Aura R. on

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Nos recibieron muy bien y nos brindaron una Exente Atención Gracias.

Jane E. on

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Ease of self move. Manager very helpful.

Ruth E F. on

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Everyone are very friendly and I will return to this location

GLORIA D. on

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Wonderful staff has always been very helpful! Facility is well-maintained and secure. Thank you so much!

Dale R. on

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The whole crew was personable, nice, and laughed the whole time. They really seemed to enjoy what they were doing. The unit was clean except for a rat trap but that is understandable.

John G. on

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Melissa was an outstanding sales person and responder to my questions. Further, she facilitated check-in in a manner that was smooth, positive, and fun. Now, I am off to pack and move!

JOANNE E. on

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The people who work here are always friendly and supportive. I've always been happy working with them. The place is kept clean and tidy.

Jeff G. on

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Very convenient. Always friendly staff and willing to help. Parking is a little tight, but people are in and out to make loading/unloading easy.

Chirstoper C. on

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Excellent

Walter J. on

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Good people

Ruth E F. on

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Amy and Julie very nice people.

JOHN P. on

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Easy to enter and exit and at the same time extremely secure. Always clean and moving supplies are abundant. All employees were friendly & provided excellent service. Would return to this location!!!

Timothy M. on

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Melissa Neal did everything she could to help us! (loaded truck, changed plans, hurricane on the way) She was fantastic! She went above and beyond and I'm grateful for her service. Well done!!!

Ruth E F. on

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Melissa, was very helpful on the phone.

Danna R. on

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I want to thank Melissa and staff for making a very frustrating day easier to deal with. They were so vey accomdating with resources and their knowledge of the process. We thank you very much! D

brenda b. on

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Staff easy to work with. Employee Julie was especially helpful.

Paul P. on

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Melissa and her staff are the best! One of the best customer Service's experience I ever had! They went well above and beyond to help me out returning my Ihaul truck and getting me situated into my s

Ashley M. on

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Great customer service!

Nancy S. on

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Great people at this site!

WILL L. on

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Quality facility with a great staff.

Kara R. on

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We always use this store even though it is not closest to our home. The service is efficient and always friendly and helpful. You have a very good manger here! It's rare. Please reward her :-)

bill c. on

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Excellent experience

Brad M. on

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The truck I used to move in had not been updated with workable wipers , as they were literally falling off as I took truck away . The young lady replaced them promptly though .

Eugine m. on

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Clean and convenient