Customer Reviews for U-Haul Moving & Storage of Lake Wylie

1,238 reviews

4815 Charlotte Hwy   Lake Wylie, SC 29710

(803) 831-2333

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(803) 831-2333

4815 Charlotte Hwy
Lake Wylie, SC 29710

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Mike is the man!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Erica Y. 
Rating:
5.0

Charges don't make since. I used under 100 miles and brought back truck with more gas . Basically got charged more for mileage because I didn't use a 100 miles. I went 73 miles got charged .79 cents a mile instead of .29 cents. I have used U haul twice now.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Franklin N. 
Rating:
5.0

I was very pleased with the rental process. The staff at this location were friendly, helpful and professional.

Christine B. 
Rating:
5.0

Staff is very friendly and accomodating. Always ready to assist

Cassandra T. 
Rating:
4.0

Customer did not leave a comment.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

KAUSHIK P. 
Rating:
5.0

I always have a wonderful experience when I used U-Haul services at 4815 Charlotte Hwy, Lake Wylie, SC. The staff is very professional, courteous, and efficient. Thank you!

Dwayne A. 
Rating:
5.0

Good experience!!

Christopher S. 
Rating:
5.0

It was great and easy and I will use it again

Glenn S. 
Rating:
5.0

Customer service was outstanding!

David A. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
4.0

Told the return lady regarding a refund she told me to talk to corporate unacceptable.

Aram B. 
Rating:
5.0

Very nice she is helpful perfect support

KRISHNA B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Renato S. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Felipe B. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Attendant had warm helpful, respectful attitude give Him 5 stars

LynnS M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

TiffanyAutumn B. 
Rating:
5.0

Customer did not leave a comment.

Luigi F. 
Rating:
5.0

Pick up and drop off was a breeze!

John M. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

great experience, very professional

Nomanda N. 
Rating:
5.0

Customer did not leave a comment.

Charles G. 
Rating:
4.0

Customer did not leave a comment.

Darrin M. 
Rating:
5.0

Staff and equipment are amazing at U-Haul Moving & Storage of Lake Wylie. Mike is the best!

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Waited nearly an hour to rent equipment. Several customers ahead of me and only one employee checking customers in while other employees were standing by. Rental process needs to be streamlined or have multiple check-in stations.

DOUGLAS C. 
Rating:
5.0

Customer did not leave a comment.

Jerry S. 
Rating:
5.0

The General Manager Ms. Lydia Roman was Superior. Great person. She is an asset to the U-Haul family!!! If I ever have to rent again I will go to her.

Kay L. 
Rating:
5.0

Extremely satisfied customer! Mike and Lydia were great to work with! Great job on hiring them! Definitely an asset to U-Hail!

James G. 
Rating:
5.0

Customer did not leave a comment.

Earl C. 
Rating:
5.0

Thorough, professional and very helpful getting large appliance dolly in and, upon return, out of my car.

Bill J. 
Rating:
5.0

Best customer service and truck was ready at the scheduled time. I highly recommend this uhaul location.

Christopher E. 
Rating:
5.0

Customer did not leave a comment.

Vancer M. 
Rating:
5.0

Everything was great! The check engine light was on! Thanks Harold

harold W. 
Rating:
5.0

Great staff.

William W. 
Rating:
5.0

Thank you so much you made my nightmare of moving easy thank you

MANUELA M. 
Rating:
5.0

Excellent service and I am renting from them again because they provide awesome service and easy access as well as having everything ready when I needed it.

Susan E. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
1.0

Have them go over the express pickup because your app is junk we had no idea @ 9 pm we needed to be online then an hour wait to get a live person is absolutely unacceptable I was livid finally got my truck at 11 pm so needless to say I was extremely unhappy and feel like I was a little cheated on an $89 local move of less than 30 miles I will probably look to another rental company in the future

Michelle B. 
Rating:
5.0

Had the right uhaul truck for our needs.

Phyllis S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Mike is awesome

cindy M. 
Rating:
5.0

Mike is a fantastic owner. I've rented from at least a dozen and a half Uhaul locations over the years, and Mike is certainly the best person I have rented from.

James L. 
Rating:
5.0

I've had some pretty awful uhaul experiences and this made up for all of them. Wow!

Christine M. 
Rating:
5.0

Love Mike and his crew!

Michelle C. 
Rating:
5.0

Love Mike and his crew!!

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Honestly, I can't think of a thing to improve. Best U-Haul location I've experienced.

SCOTT S. 
Rating:
1.0

Rental not available no customer satisfaction credit received to date.

Lakitia B. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Your App - I used the App to reserve the truck from my home where I have excellent WiFi internet, however when I arrived at the store location the WiFi connection was very sluggish and the multiple times I had to say I did not want furniture pads or moving assistance took so long that I had to stop the app and engage the counter resource instead.

Jack B. 
Rating:
5.0

Customer did not leave a comment.

Kent E. 
Rating:
4.0

Customer did not leave a comment.

Deb K. 
Rating:
5.0

We have used this location multiple times the past three years for everything from truck/trailer rental to moving supplies to hitch installation. Each time it has been a very positive experience. This location sets the bar for the rest of the U-Haul franchise!

Patrick N. 
Rating:
5.0

Customer did not leave a comment.

Tracy J. 
Rating:
5.0

Lydia was AMAZING and HELPFUL!

sherry j.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stephen B.  |  Overall Experience 
Rating:
5.0

good staff!

Cynthia B. 
Rating:
3.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

We cannot say enough about Mike at the Lake Wylie U-Haul. He was very helpful and communicated well regarding our 4 UBoxes. Compared to the Hartford CT location, Lake Wylie beat them out of the park! Would highly recommend Mike and his team at Lake Wylie!

Danielle C. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
5.0

It rained during the drive and the “Moms Attic” leaked

Tim G. 
Rating:
5.0

Mrs. Lydia and Mr. Mike are the absolute BEST U-Haul employees I have ever come across. They are friendly, personable and always provide top notch customer service.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

Ashley L. 
Rating:
5.0

Customer did not leave a comment.

robert L. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

Thanks to the staff Lydia and Mike for making the moving experience so easy . These are the most friendliest and professional Uhaul staff I've ever met .

Alexis S. 
Rating:
5.0

My only problem is that they charged me for two days rental. I only used it for 1 day.

Kim P. 
Rating:
5.0

Mike and the guys working here are extraordinary. Love their jobs and it shows. They actually care about the customer. This is my 4th time renting from this location and wouldn't go anywhere else. The gentleman man that hooked up my trailer seen that it was dirty from sitting and went above and beyond and cleaned it out so it was perfect before I left ! Great job guys !!!!

Jonathan G. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
4.0

Customer did not leave a comment.

Todd R. 
Rating:
5.0

Customer did not leave a comment.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Luna R. 
Rating:
5.0

The team was friendly and helpful.

Tyler S. 
Rating:
5.0

Still have a hold on chime card. From May 1st I paid in full with a different card. Please Release the hold in the chime card.

CARL M. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Everything was great.

John Y. 
Rating:
5.0

Courteous staff with efficient pick-up and check-in of trucks and accessory rental.

Douglas W. 
Rating:
3.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Mike Watson was very professional, patient and customer service oriented. He made the UHaul 10' truck rental pleasant with no stress!

Jackie M. 
Rating:
5.0

Customer did not leave a comment.

Christina V. 
Rating:
5.0

Customer did not leave a comment.

Julia B. 
Rating:
5.0

Service was fast and everyone was so nice!

Paul K. 
Rating:
3.0

The local people were fine, but Uhauls website and customer service is ATROCIOUS! The website wouldn't allow me to return the trailer, I tried calling the cust service number but no one ever picked up. I tried the live chat garbage..it told me 7 minutes, 20+ minutes later someone responded with a message to try clearing the cache, or use a different device or call a different number and then promptly ended the chat. WTF!! So I tried the other number and guess what....NO ONE answered that line either. Complete and utter garbage! Try using people and get away from worthless online or automated garbage. As big as I haul is and you can't do any better than this? Really?

Adam F. 
Rating:
4.0

Customer did not leave a comment.

micheal S. 
Rating:
5.0

Great experience

John D. 
Rating:
5.0

Customer did not leave a comment.

todd T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey V. 
Rating:
5.0

Great customer service and great equipment.

Angel B. 
Rating:
5.0

Customer did not leave a comment.

Laura G. 
Rating:
4.0

If a person runs an hour or two past return time not be charged a whole day rate, because in some cases a person may have had a horrible moving experience with no help at all and then it takes him a longer te to pick up and load their stuff therefore going past the return time and then on top of his bad move have to pay more money because of other people not coming thru to help. It would just be some relief knowing that a person can catch a break when ya think the whole world is against you

Curtis B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CRISTIAN S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  Overall Experience 
Rating:
5.0

Awesome

MARK H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSH P.  |  Overall Experience 
Rating:
5.0

Lydia she is absolutely the best! Her customer service goes above and beyond. Kudos for her! 😁😁😁

Cindy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lydia R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sydney T.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

roger c.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and very happy with service.

roger c.  |  First Impressions 
Rating:
5.0

Consistently Outstanding customer service. I’ve rented there several times and service was outstanding

MARK H.  |  First Impressions 
Rating:
5.0

.

Louis V.  |  First Impressions 
Rating:
5.0

Great guys to work with

James M.  |  First Impressions 
Rating:
5.0

Excelente servicio

Angie H.  |  Overall Experience 
No reviews have been submitted for this location.

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