Customer Reviews for U-Haul Moving & Storage of Lake Wylie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lake Wylie

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Ann D. on

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David P. on

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Susan H. on

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MICHAEL G. on

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Nothing. Great service. Thanx. Robert and Mike are awesome.

Deanne Z. on

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Richard L. on

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Matthew R. on

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I have used this location several times now. Robert Lovick and his team are great to work with. Friendly and accommodating.

Steven J. on

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Send people here - these guys are great !!

Derek S. on

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Great experience at this location, once again. Management and staff are top notch!

Ben w. on

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We had planned our trip, which included departing at a certain time. This meant we were counting on picking up our vehicle at a certain location close to our home. UHaul reservations changed the pick up location the morning of our reservation, and didn’t even notify us.. This pick up change significantky delayed our trip. I also had to Uber to this location which was quite expensive.i know you’re busy at the end of the month and somebody probably didn’t return a vehicle on schedule, which meant you had to direct us to a different location. But that shouldn’t become my problem as the customer.

Lynne P. on

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Staff at this location is FABULOUS.

David B. on

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The Air Conditioner did not work at all. I was quoted one price and then charged a different rate. I will be contacting your corporate office to fill a formal complaint!

Jason S. on

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Great job! Trailer was clean, hook-up was quick and towed very well! Just what we needed!

Sheena H. on

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Holly P. on

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Everyone is very friendly and knows what they are doing.

Wayne F. on

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Anna A. on

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James H. on

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Randall B. on

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KATIE E. on

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Katie E. on

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ben j. on

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philip v. on

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Continue having Robert being the mgr. Tkx phil

Robert S. on

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Gaylord S. on

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The U Haul representative was very knowledgeable and very helpful with sorting out the problems I had with my adapter for wiring connection, in order I could proceed with the use of the U haul equipment. As the use of personal information is not recommended, I will not identify his name, but he made the experience to be a positive experience. Thanks M!

Barbara M. on

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Rob S. on

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Timothy M. on

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The Manager was so Nice and Changed my pickup time and the type of vehicle ladt minite for me due to the weather! He was very helpful and he was out there cleaning vehicles with the tech and running all over to be sure trucks were clean and customers were taken care of!! Very clean Van!! Thanks and is a great Manager at this location! Will def rent again

Binh D. on

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They charged $25 for cleaning. Make sure to blow all dirt out before returning. Also consider the cost totally compare to other rental truck. U-haul is not cheap like $19.95 per day. It charges $0.79 per mile also.

joyce d. on

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They were friendly, on time quick to get us on our way. I would recommend this place to anyone. Thank you, God Bless America.

James G. on

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Keep Michael at this location he did a great job of explaining the procedure.

Krzysztof H. on

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JAMES E B. on

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I went into the restroom and hit my head on a shelf and cut a deep gash in my head. Very sore

Scott R. on

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Timothy W. on

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John H. on

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Lauren W. on

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James H. on

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Andy D. on

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The employee at the counter was very professional and helpful.

Ronald S. on

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Derek S. on

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Robert, the manager, and his staff are such a pleasure to work with. You can really sense the pride they take in their jobs and they are very friendly. Top notch experience.

jen g. on

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frances c. on

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LUIS L. on

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DeLona B. on

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left dolly off truck without any resolution

Jerry P. on

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Very helpful and friendly staff

Bruce N. on

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Dawn H. on

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I picked up the U-Haul truck in Lake Wylie South Carolina and it was a brand new truck. Customer service by Robert the general manager was above and beyond. A very pleasant experience. I deliver the truck to the U-Haul store in Decatur Illinois at Pershing and Jasper and got excellent service there also. I am so glad to see you Haul coming back into the moving market for people traveling and changing places in the country. They have come a long way over the last several years. Keep moving forward and you again will have a very large following of customers throughout this country....

Bobby R. on

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I would highly recommend them their customer service was excellent I would definitely go there again

Garry S. on

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Eugene H. on

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John C. on

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Great help, very friendly

Derek S. on

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Truck share check in could be a little more streamlined. An actual phone app would go a long way to improving it.

Rebecca C. on

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We had an easy pick up and drop off. Called to reserve the trailer we needed. All services were great.

Lourdes R. on

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The customer service was amazing, they were really accommodating of my last minute request. All of the employees were so friendly and willing to help with anything

JOSEPH M. on

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You all did a great job!

Natalie P. on

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I ordered a utility Dolly weeks ago with my truck and there was nothing available when we picked it up. It took 6 men to move my refrigerator and they wanted me to drive the truck (waste gas and miles that i would get charged for)to another location out of my way to pick up a dolly. That is unacceptable!!!! If someone rents equipment with a truck, it NEEDS to be available at time of pick up!!!

Bernard J M. on

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Bernard J M. on

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Robert was great to work with and the equipment was in perfect condition.

Robert M. on

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Display Better/accurate Fuel economy data . Truck described as fuel sipper but actually only got 6.5-7 mpg (gasoline V-10 Triton engine). I am used to the Diesel engines in other trucks of this size getting up to 13 mpg so having half the range and almost twice the cost of fuel was not a pleasant surprise.

John H. on

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Professional and easy to work with!

MICHAEL H. on

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Great customer service!

Steven J. on

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Adreinne A. on

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I am only giving a 4 start because my return experience was better than my pickup. The young lady that helped me upon pick up. Was not friendly very short, did not perform a wall around of the vehicle. The most she told me was the amount of gas in the truck and where to sign. The appliance dolly that I rented I assumed was on the truck. I had to return to the location in my vehicle to get the dolly and the gentlemen who assisted me had to find the one I was assigned and pointed to it. Did not offer assistance to help me get it into my vehicle. They made me feel like they weren’t trying to assist me. My drop off experience was a lot better everyone on staff that day were very friendly and extremely helpful.

Alan N. on

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Jonathan G. on

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Guys working the counter were great. Went over everything and made sure I understood. Returning the rental was a breeze as well. Excellent customer service.

Marshall W. on

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Service slow computer system problems. Otherwise good friendly clean

LaDonna G. on

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JOHN B. on

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Tom S. on

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James R. on

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Try to take the customer's convenience into consideration. I made this reservation for pick up at the Tega Cay, SC location. I can walk to this location. However, my reservation was moved to the Lake Wylie location where I had to drive 20 minutes to pick up and drop off the trailer. The people at 1-800-U-Haul were absolutely no help and not sympathetic at all.

christopher f. on

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They did not know how to work the system. We were supposed to get uhaul 17ft- we had to get 26- were told it would be for same price as 17. Not only did we get charged 39.99- he charged extra $10.00. Overall experience was horrible.

John R. on

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DELMAR S. on

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Michael S. on

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Bryan K. on

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Great service.

Lenell M. on

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I Was Billed For Not Filling Up When The Truck Broke Down On Me And I Had To Wait 35 Mins For Road Side Assistance To Show Up

Gerald C. on

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Reps were very courteous and helpful.

clark s. on

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Michael A. on

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Candice G. on

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Peter J. on

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Staff great. The truck was there and ready on time. I was quite impressed. The staff did great job providing information.

Andrew B. on

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Nothing to note. The person at the center was very helpful.

Joseph G. on

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Gloria m. on

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excellent service

Robert A. on

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Harry S. on

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Keep current employees happy. They exceeded expectations. Could not be more satisfied. Felt that I received true value for my money! Steve Stefanik

Donald R. on

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Thomas T. on

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Matthew T. on

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Excellent service. Wish U-Haul offered Military or First Responder discounts.

Sean S. on

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Nothing Both gentlemen were very polite and professional. Was very easy to rent and return on short notice.

Richard W. on

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Job R. on

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Great experience overall but online pickup didn't work so had to go in.

thomas b. on

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richard l. on

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Stephen H. on

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Great to deal with

cornelius s. on

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nothing

Pam P. on

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Brian P. on

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Chad W. on

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The gentleman Mike who was working Sunday March 31 was absolutely fantastic. My wife had called the office line before this location was opened Sunday morning and Mike personally called back to see if he could help. When I went to pick up the truck, he would not let me leave until he finished cleaning it and making sure everything was perfect. I have dealt with UHaul in the past and this was by far the best experience I have had. Mike is a great asset to your team.

Thomas T. on

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Michael S. on

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Christopher H. on

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Consider extended hours, which were in place when I picked up my trailer Friday. The gentlemen that helped me was great.

Bob T. on

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William F. on

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John D. on

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roger r. on

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David M. on

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Well done! Very helpful staff.

MICHAEL H. on

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Very friendly manager!