Customer Reviews for U-Haul Moving & Storage of Lakeland

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lakeland

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Carmelo R.
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The sweet young lady that took care of me was so nice.if she is the manager she deserves it .keep up the good work

Clarence H.
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The truck was in very bad shape, dirty windshield, bumpy and loud ride. My things were overturned once we reached our destination. The truck felt as if it didn't have any suspension, my son and I felt every bump in the road. We also heard a sound every time the tires made a revolution, it sounded like the tire would come off or the truck need rotors. So we heard the whirring sound constantly with the thud sound every tire revolution. When I was trying to explain all of this to the attendant in the store, she cut me off and said wait to comment on the survey, she was rude. I was there in the store for 45 minutes to an hour trying to finish the sale so I can get the receipt. The overall experience was not good, from the first young lady who checked us into the truck couldn't understand English to the bumpy, loud truck and the rude attendant in the end.

DAVID H.
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Customer did not leave a comment.

barbara P.
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Everything was absolutely amazing! People were very nice and very helpful! I wouldn't go to another uhaul rental place ever as long as these people are in place...just awesome!

Lissette O.
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Customer did not leave a comment.

Jerry S.
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We stood in line far to long to rent the van. Very slow service.

Janice B.
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Very efficient and friendly

Larry M.
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good service

Michelle D.
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Very fast and efficient

Shannon M.
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Price said $19.95 plus $ 5 for half a dozen blankets for 4 hours at 25 miles. Drove about 35 miles and had it back on time but now it is $72. Quite a mark up

Barbara J.
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Customer did not leave a comment.

KEENAN E.
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Debbie C. | Overall Experience |
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Marc R.
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Debra S.
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Employees are very nice, and exspeedance in there job. A pleasure doing business with them. If the need arises, I would definitely go back to that location for my needs.

Terri M.
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Customer did not leave a comment.

Myeisha R.
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aaron A.
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Fantastic service with a smile!

julia t. | Overall Experience |
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Uhaul team, vehicle, and storage made our move easy, quick, and convenient. Would recommend 100%

John H.
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If you're open until 7pm, then you're open until 7pm.... not 6:55pm.

angela T.
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Customer did not leave a comment.

Carlos S.
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Nothing

Frank W.
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Customer did not leave a comment.

RICHARD L.
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Amber W.
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Glenn G.
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David E.
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THOMAS PAUL F.
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Lisandra M. | First Impressions |
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John T.
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Stephen K.
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Dont tell them their equipment is ready and when you show up its not and you spend 3.5 hours running around just to get your truck it was a very upsetting day

Kristie D.
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The service at the location was excellent. Although when I called to make the reservation they did not give me all the information. I only told that cargo van had to be returned to same location....I was not informed that over 100 miles would change the price of the rental.

STANLEY F.
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This was the cleanest uhaul location I've been too. The employees where very friendly and inviting.. All locations should look like this one

Katherine H.
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Customer did not leave a comment.

Enrique C.
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Customer did not leave a comment.

Lexus M.
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Sales rep when above & beyond for me!!

Christopher B.
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Level of Communication - I didn't feel comfortable with the installation instructions of the 4 X 8 cargo trailer. When I reached out for clarification on the installation and concern, I was directed to an authorized dealer (Edison, New Jersey). Note: The cargo trailer is rented for a minimal of 5 days and rental is too expensive. Your customers should be allowed to return and be prorated for the unused days, and the customers should be allowed to chose the number of days to rent the equipment. You nor the customers benefits for holding the equipment longer than needed. Hence, if the equipment is turned back in sooner, the quicker the equipment can be placed back into inventory.

Jamie G.
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No complaints.... Nikki was an exceptional employee!!! As well as Alohonso, Jesus, and Allyssysa. These valuable individuals were a direct reflection of their manager Glorie Franco Rabassa

Allen K.
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Do what u said u were gonna do

Jean N.
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Love the place ...Glorie is wonderful and has a great staff !!

Paul H.
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Excellent facility and the staff is absolutely the best, friendly, courteous and very efficient. I will always do business there and highly recommend them.

JOSEPH WESLEY M.
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Wry upbeat and friendly check in person.

MELISSA D.
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Customer did not leave a comment.

Michael G.
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Truck smelled like urine or something dead in the vent once I had the heater running for a while(10-15 minutes I guess). Made it a very difficult trip with cooler weather.

Chris M.
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the van was clean but smelt of smoke. Don't start the 24 hour time clock when people show up, start it when they leave. I don't think it's fair to have 1/2 hour deducted because it takes so long to get in and get out....

Brian W.
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Customer did not leave a comment.

David J.
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Office staff were very friendly. The young man who connected up the trailer was very helpful in explaining how to connect/use everything. A pleasant process for being my first time using a car hauler.

Carole-Ann S.
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Customer did not leave a comment.

GREGORY F.
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Customer did not leave a comment.

Christopher C.
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The online check in has zero purpose. I did everything online and still have to do the process in the store. Absolutely ridiculous you need to modernized you business.

ruthie R.
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Customer did not leave a comment.

Glenn G.
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Kimberly R.
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LEE R.
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ashley P.
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Ladies in the office should be more knowledgeable, aware & friendly. Workers outside all on the phone. Truck missing equipment. No one around to review truck/equipment. Now my experience at Acorn Uhaul was pleasant, easy & professional.

Brian J.
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This is a great facility. Brand new and my second time returning a car dolly. Never stepped foot on the property. Love this new facility. Look forward to either picking up or dropping off a car dolly to transport my 72 year old mother's car back and forth between Lakeland Florida and Akron Ohio.

Tatiana S.
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Great service and location!

Janna W.
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Customer did not leave a comment.

Charles C.
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MICHAEL G.
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Damaris O.
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Cazereigh B.
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I have had the worst experience ever imaginable with U-Haul. I have been given the f”run around from both customer service over the phone and also inside of your retail stores. I don't think I would recommend U-Haul to anyone that I know and also from the service that I received I don't think anyone should have to go through that. It's very unfortunate that a company of such standard treats paying customers like wallets but doesn't want to help them when they are in need also they are very inconsiderate.

Deana J.
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Customer did not leave a comment.

Michael G.
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Customer did not leave a comment.

Reeta S.
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Customer did not leave a comment.

Michael A. | Overall Experience |
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Customer did not leave a comment.

Edwin E.
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Alice L.
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FRANK P.
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Personnel were not wearing masks. Time for Uhaul to consider the safety of their customers.

Richard J.
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Night and day difference from pickup

Michael B.
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Place & personal were awesome !!!

Ken R.
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The truck leaked and we did not know it until we arrived in Texas with soaking wet items in the back. Sectional couch, photos, books and other items, some that are irreplaceable, were soaked. It rained from Mississippi all the way to Houston.

Linda K.
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Customer did not leave a comment.

Edward K.
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Customer did not leave a comment.

Robert T.
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It went great checking end. The man took care of me quickly and I was on my Way. 100% better than all the places in Boynton Beach, FL. Uhaul needs to do away with the Mom and Pop locations. Every time I am sent to one nothing goes right. Being charged for blankets after already paid for on the reservation..

Jason Seth B.
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Everyone was so helpful during the U-Box process, especially Misty in the Litchfield Park location. We very much enjoyed our experience and will recommend U-Box over competitors for price and service!

Michelle C. | First Impressions |
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The staff were friendly and helpful. Facility is beautiful.

duane C.
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Customer did not leave a comment.

KAREN B.
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My opinion is of the highest possible. Your employees were fantastic people. They went way beyond my spectations. And I couldn't ask for anything better. Thank you for all three times I had to rent from you. Two 6 X 12 trailers and a 27' truck. I will be happy to rent again if ever needed. God bless you all.

Denyse H. | First Impressions |
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The elevator was not operating properly. I had movers unloàding and loading by the hour. The access card was not working properly. My husband was unable to use the rest room on the storage unit floor.

David L.
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Was unaware that there was a extra $20 charge to drop off after hours. There was actually a staff member there when we dropped it off.

LARRY H.
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Customer did not leave a comment.

Donte Dishaun B.
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Customer service was below sub par. The middle aged woman at the desk was rude without reason. Two days after the fact this location charged me twice, this is the second time I've been charged twice by this location.

Robert D.
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Customer did not leave a comment.

Phillip H.
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Customer did not leave a comment.

Lakasha M.
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Customer did not leave a comment.

JOHN S.
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Great customer service!

Jean N.
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I love doing business with this location. The manager Glorie does an amazing job.....all other employees are delightful as well. I always rent from this location and suggest it to my family and friends.

Barney E.
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Customer did not leave a comment.

Roslyn L.
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Customer did not leave a comment.

dana L.
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Very friendly staff wonderful services

Frank H. | First Impressions |
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Customer did not leave a comment.

francis W.
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Nothing

Bill P.
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Customer did not leave a comment.

Betty A.
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Customer did not leave a comment.

ROGER R.
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Customer did not leave a comment.

richard P.
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Only the windshield was not clean

Nancy H.
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Awesome experience 10 plus on all

Tamara S.
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The two gentlemen who assisted with the move showed up timely, worked efficiently, and were very professional and courteous.

richard P.
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The only problem I had was the Windshield wasn't clean, it had bugs all over it that was the only thing, I had to clean off to see where I was going 🙃 lol

Clyne B.
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Customer did not leave a comment.

Leslie B.
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Customer did not leave a comment.

marcus N.
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Military discount???

jennifer S.
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Customer did not leave a comment.

Loreto R.
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Customer did not leave a comment.

James P.
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Customer did not leave a comment.

Tracy C. | Overall Experience |
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All that I came in contact with were friendly and helpful. I would use them again if the need arises. Thank you Tracy Crump

Mike H.
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Customer did not leave a comment.

Jenita G. | Overall Experience |
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Customer did not leave a comment.

Michael A. | First Impressions |
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Customer did not leave a comment.

Carol A. | First Impressions |
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Customer did not leave a comment.

ANGELA R. | First Impressions |
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Customer did not leave a comment.

martin v. | First Impressions |
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Customer did not leave a comment.

Thomas G. | Overall Experience |
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The manager, Glorie Rabassa, was extremely helpful and courteous. Our movers were two days later getting out stuff out of the facility and Glorie worked with us one allowing the extra time without penalty. We were between a rock and hard place and she acted in a manner that took that pressure off our move. We are grateful for her handling the situation. She was great to work with and is great asset to U-haul.

Nancy B. | First Impressions |
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Customer did not leave a comment.

LUZ G. | First Impressions |
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The Maneger Glorie is the best she tak to you and Yelp V. the maneger glorie is the best she treats you like family / you really have never felt like that I would go all the time there and because I feel like family

Daniel R. | Overall Experience |
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These guys were the best. I highly recommend this facility for all your moving and storage needs.

David K. | Overall Experience |
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This facility was great!! The only suggestion....they need more than one person working the counter (helping customers with truck rentals, storage rentals, and supply purchases). They had plenty of people working outside or in the maintenance shop.

mark m. | First Impressions |
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Customer did not leave a comment.

Carolina B. | First Impressions |
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Customer did not leave a comment.

Jean S. | Overall Experience |
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Nothing to say perfect

Edwin B. | Overall Experience |
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Jean in the office was helpful & friendly. The general manager less so. When questions arose about removing a lock or giving additional time for storage rentals when newer contracts were presented - she was very inflexible.

Ada M. | First Impressions |
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Customer did not leave a comment.

ALICIA G. | Overall Experience |
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Customer did not leave a comment.

james b. | First Impressions |
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The staff were all very helpful and courteous

David K. | First Impressions |
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Jean / Nicki was awesome. She has assisted us with moving supplies, a rental truck, and a storage room. Great service!!

Tunesia m. | First Impressions |
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Customer did not leave a comment.

Jean S. | First Impressions |
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Customer did not leave a comment.

Donna G. | First Impressions |
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The new place is awesome!! The customer service was excellent, they were very helpful and was able to accommadate us on short notice. The check in for storage was great and the drop off for the trailer was so easy. Glorie the owner is so nice!!

DAVID F. | First Impressions |
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Customer did not leave a comment.

MILAGRO R. | Overall Experience |
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Bad experience: I took my stuff out. Please remove this charge from my credit card account you folks gave a big storage space and that’s not what I had reserved. Your mistake. Then I was given a smaller storage space for $59.95 which should of been given to me in the beginning. I am going to remove my belongings because according to my new statement I was not due until 07/20/20 or 07/27/20. I very disappointed with your service this far and I have used it before in the past. I want my money back and will pass by your office tomorrow. Stop the auto pay also.

Terence J. | Overall Experience |
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Customer did not leave a comment.

Allison S. | First Impressions |
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Very clean, very friendly and helpful staff!

Edwin B. | First Impressions |
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New truck was great - much easier on gas than older ones. We had largest truck & largest trailer.

Damon C. | Overall Experience |
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I rented a unit and put a couple things inside, i returned a few days later to put more things in the unit and find that water had been leaking into the unit and the few things I had managed to put in there had gotten wet. I immediately removed my property and demanded a refund. The manager (Powell) agreed to refund my money and told me he had issued a refund , however I still have not recieved the funds on my credit card. I move frequently , and I am a long time uhaul customer. I am highly disappointed with this experience. My name is Damon Chiariello.

RICKY B. | First Impressions |
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Customer did not leave a comment.

Saylor S. | First Impressions |
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Very accommodating with times and very nice to work with. Great customer service!

No reviews have been submitted for this location.

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