Not depend on a cell phone to be part if the protocolSTEPHANIE B.
Customer Reviews for U-Haul Moving & Storage of Lakeland
Lakeland, FL 33810
(1/2 mile south of I-4 on left)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great custumer serviceRonald R.
Customer did not leave a comment.Kevin B.
Very friendly and accommodating staffMarsha T. | Overall Experience
Customer did not leave a comment.Susan S.
Very goodDonald C.
Customer did not leave a comment.JEFFERY B.
Customer did not leave a comment.JEREMIAH S.
Customer did not leave a comment.YASMEEN Y. | First Impressions
Customer did not leave a comment.JAVIER C.
Customer did not leave a comment.Douglas A S.
Truck USB port did not work. Huge inconvenience.CARLOS C.
Nothing!!. Service received was ExcellentJOHN M.
Customer did not leave a comment.Caroline B.
Customer did not leave a comment.ISAAC G.
Customer did not leave a comment.bernice w. | First Impressions
Customer did not leave a comment.Eugene B.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.Tatiana A. | Overall Experience
Online rental is difficult due to connection stability.Edward Q.
Customer did not leave a comment.DANIEL N.
Customer did not leave a comment.JAMES A.
The young man named James who helped me by hooking up the trailer and in-hooking at the return is very friendly and knowledgeable. He took his time to make sure he didn't scratch the bumper on our truck. He made sure everything worked and made sure the safety chains were correctly attached. Great person enjoyed working with him. Tell him thank you again from one of your customers.michael K.
The owner and staff were excellent from the time our uboxes got delivered. They were helpful and kind. The location is so clean too.KEVIN M.
Service was fast and personal very helpful.JOHN M.
Better communication. I was charged multiple fees that I was not made aware of prior to returning the truck. I was charged five dollars a gallon for gas. I could barely drive the truck for safety and just wanted to get to the drop location. I could not fill the truck with gas. Also I was charged an overnight fee even though I returned the tuck in time. Not to mention I payed for 24 hour access which I needed and insurance on the vehicle to make sure it was safe. With the amount of money I spent I did not receive good service on the drop off unfortunately. The guy that did my original return was awesome but I was charged the next day again after the truck was dropped off by who I'm assuming was the manager. He was not friendly or understanding and was looking to charge me for things I had no idea about. I'm grateful I made it to the location and was able to store my things but quite frankly aside from that I was disappointed on the amount of money that was spent to rent a car and drive it an hour away to the drop off location and the service I received after paying this large amount of money. Customer service is huge to me and I spent the max amount of money I possibly could and got mediocre service at best.stefan R.
Customer did not leave a comment.ALEXIS B.
Plenty of vehicles and personnel availableSUMYR D.
Customer did not leave a comment.Terase J. | Overall Experience
Thanks to Alissa was very helpful and very professional. THANKS VERY MUCH ALISSAEmmanuel G. | First Impressions
The counter agent was very rude. She was not courteous to the customer. She was racist towards me and my husband. She took a picture of us with her personal cell phone just because we rent a pick up truck. She already have a copy of our driver license. What the picture taking for? She thinks we will run away with the truck. The truck has a damage and very nasty inside.LUIS M.
You were very prompt and helpful in answering my questions. I was very satisfied with the service.GLENN I.
Great customer service. The gentleman who helped us was off that day but didn't mind helping us at all. Great 1st time experience towing.JENNY B.
Drop off took only minutes and the staff was excellent.SUSAN C.
The line was extremely long to wait. There were not enought service people to help. I know times are tough right now with staffing but acknowledging people in line and letting them know they will be helped soon would help your business. There were no move in specials for a 1st time renter and the lady at the desk was not overly attentive. However, your facility was extremely clean and well maintained. Thank you, Alison trombleyAlison T. | First Impressions
Awesome customer serviceBrian Z.
Easy online reservation and check in. Great location and staff.Raymond F.
Customer did not leave a comment.Daniel S.
Devon was the person that checked me in his attitude and demeanor was awesome such a nice guy and it was a older blk man that check the van in when I was done with it he was just as nice thank you guysJessica D.
Customer did not leave a comment.MARK K.
None quick fast and painlessMATTHEW C.
Customer did not leave a comment.Paul S.
Customer did not leave a comment.DOMINIC P.
Customer did not leave a comment.David L. | Overall Experience
Customer did not leave a comment.Donna S.
Process was easy and returning quick and smooth. Thank youSONYA R.
Everyone was GreatJOHN B.
Make sure reservations are in place for storage.lushama T.
Nothing. everything worked well and everyone was very friendly, well mannered , and friendly.Gary N.
Customer did not leave a comment.Richard T. | Overall Experience
Customer did not leave a comment.GERARD G.
Customer did not leave a comment.David M.
Customer did not leave a comment.David M.
Customer did not leave a comment.KIMBERLY C. | First Impressions
Excelente servicio 100%LEUDY R.
Great experience. Good teamDONALD S.
Customer did not leave a comment.Jerry R.
Very easy and convenient process!TERRY S.
Associates were very friendly and professional. Really motivated and ready to serve. Excellent Customer Service.CHRISTOPHER B.
Customer did not leave a comment.ROBERT R.
You did goodâ€¦friendly and fast!JAMES JORDAN W.
Great customer service fast and friendlyAntoinette B.
Charge less for insurance coverageBruce J.
totally awesomeDiana C.
Customer did not leave a comment.Candice B.
The customer service and the people who brought me the truck were very professional. I am a continued customerPerselphoneE J.
Very helpful and friendlyJoseph W.
Customer did not leave a comment.MICHAEL V.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.YOLANDA B. | First Impressions
The agent who revived the truck was very polite and friendly. We talked for a few minutes about Lakeland and many other things. Really enjoyed talking to him. The other staff member who was sweeping the back of the truck was also very nice and thanked us for cleaning the truck prior to returning it.CARLOS B.
Customer did not leave a comment.Jasmine S. | Overall Experience
Convenient, quick, with friendly, helpful staff.GARY S.
Customer did not leave a comment.KEENAN E.
Customer did not leave a comment.William K.
Have the key ready on time because I had to wait like 10 minutes which isn't too bad but I was on a time crunch cause the movers were waiting for me.Joseph R.
Customer did not leave a comment.Raymond R. | Overall Experience
Customer did not leave a comment.Cynthia J. | Overall Experience
Nothing! Excellent pick-up and turn in!!Marshall D.
Customer did not leave a comment.Patrick M.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.JOSE G.
Very happy with the hole experience...Wendall W. | Overall Experience
Customer did not leave a comment.MATILDA S.
Everyone was very courteous and polite and outstanding., Thank You for Your service and Merry ChristmasSamuel M.
Customer did not leave a comment.Zachary M.
Will was delightfully friendly and helpful. Maybe Will should be in charge of training. He was great.Sammy W.
I had tire issues with the cargo van I had rented with the dash indicator reading right front tire pressure lowChristopher P.
Customer did not leave a comment.christel D.
I had a great experience! I called to confirm my reservation the morning of pu and it was not in the system. The gentleman worked with me and found me another truck! Then when I returned my truck, I left my wallet in there and didn't realize it until almost 2 hours later. By the time I got back to the store, the truck was already rented out to someone else. The young lady called the customer and he found my wallet! We were able to connect and I got my wallet back without any issues!! Great job U-Haul!michelle D.
The staff at this location is wonderful. I had previously used a U-Haul store in Brandon on Highway 60 where they overcharged me for fuel despite several conversations, so I was a little concerned using U-Haul again. But the team in Lakeland exceeded my expectations.Marguerite A.
Customer did not leave a comment.Bradley H.
The check-in clerk (who was very helpful) was quite unhappy with the staff for not having the proper truck placed ready for our use. She quickly made everything right. We were grateful to her.Dwight D.
Customer did not leave a comment.DAVID E.
Customer service was exceptional! Very friendly, and answered all my questions.RITA C.
Customer did not leave a comment.Sabad M.
Customer did not leave a comment.Donny S.
Customer did not leave a comment.Ismael J. | First Impressions
Check behind seats, a very old bag of cheese was found behind passenger seat while traveling home.KELLY S.
Customer did not leave a comment.Anshayla J. | Overall Experience
Customer did not leave a comment.Charles C.
The customer service representative Alyssa was extremely helpful, patient and friendly. She really made my experience with Uhaul a pleasant one and is the reason why I would not hesitate to use their services again. Alphonse was also a great help and pleasant. The Uhaul Moving and Storage of Lakeland location at 2525 US HWY 98 N is an absolute GREAT one! Awesome team that they have there!Denise S.
Customer did not leave a comment.Denise S.
inside customer service needs more people to service customers more quickly, otherwise excellent service.JONATHAN P.
Make sure that the drop off location is still in operationBRYAN M.
Let me know if you're looking for help full or part time. ThanksMARTIN H.
Keep prices low, don't get too greedy, and the buying-power of consumers will continue to patronize you.Norbert G.
Customer did not leave a comment.MIGUALE F.
Customer did not leave a comment.IMRE H.
Very good management " Gloria " is a manager in today's world that's far n few meaning this location still believes in customer 1st ,I've visited many uhaul locations in many different cities, non being a bad experience, but this location does stand out well beyond at far best for customer service caring about their business, customer needs ,service ,, my very best always mbrgrPATRICK B.
I have not yet received a receipt, or an email from uhaul!! Let's hope charges are correct, very strange?Nilda C.
Customer did not leave a comment.LASHAUNDA W.
I just wanted to say the 2 older gentleman one is Hispanic and one is African American that helps with hookup and drop off of trailers are both great. Hard workers and always great Customer Service. Thanks.JOSE N.
Customer did not leave a comment.BARRY W.
Customer did not leave a comment.ESTRELLITA R.
Customer did not leave a comment.Steve M.
Customer did not leave a comment.Ismael G.
I enjoy working with the people they’re very nice very friendlyDavid L. | First Impressions
Everyone was extremely helpful and courteous especially during staffing shortages. This was from my initial rental to closing. I never went in and had a negative experience. I would definitely recommend this facility to other and will use them again if ever need be.David T. | Overall Experience
All staff were very helpful!Bralyn M. | Overall Experience
Customer did not leave a comment.Terase J. | First Impressions
Customer did not leave a comment.Elsa S. | Overall Experience
Customer did not leave a comment.MARCELINO S. | First Impressions
This was the cleanest, nicest and most convenient and professional U-Haul location I’ve ever used or been to, Thank You for making me feel Welcome and making me feel like my property was safe and Secure at your Facility, Would Highly recommend to others!!!Mark S. | Overall Experience
Customer did not leave a comment.Robert H. | First Impressions
Customer did not leave a comment.Jessica L. | First Impressions
Very one is helpful and friendlyCynthia B. | First Impressions
Customer did not leave a comment.Claudie M. | Overall Experience
Customer did not leave a comment.Diego C. | Overall Experience
todo muy profesional, limpio, seguridad, para mi exelenteJosefa A. | Overall Experience
Customer did not leave a comment.jeffrey G. | First Impressions
Glorie Franco Rabassa was able to get me into a unit the same day I was on site asking for one. Now I call that service.Mark A. | Overall Experience
Need landing gear on trailers just like your car carriers... had to use a personal had-jack to disconnect trailer when transmission went in FLMichael P. | Overall Experience
ExcelenteAmleto M. | First Impressions
Customer did not leave a comment.Jocelyn O. | First Impressions
Customer did not leave a comment.Cathy E. | Overall Experience
I was very disappointed that the dimensions of my reserved space were misleading. I made it clear that I wanted to park my motorcycle in it but the space was inadequate.Daniel D. | First Impressions
Keep up the Good workPeggy P. | First Impressions
You could use landing gear on the utility trailers for lifting? That was a serious inconvienance... had to keep a floor jack available to lift once loaded? That's just silly when landing gear for trailers are just $20 at Harbor Freight, it should be welded to the unit in the 1st place ( I don't get it)Michael P. | First Impressions
Customer did not leave a comment.Brandi R. | Online Move In
All of the U- Haul associate's in which I came in contact with were very kind and also observant to my needs. Thank you!Cathy W. | First Impressions
Customer did not leave a comment.Mildred R. | First Impressions
My service provider was extremely helpful and courteous. She took her time and explained everything to me thoroughly & even made each of my kids a cardboard Uhaul truck to take home. Definitely had a great experience so far!Shanda A. | First Impressions
Customer did not leave a comment.Michael M. | First Impressions
Customer did not leave a comment.Tony R. | First Impressions
Staff was great... had a excellent experienceCHRISTOPHER H. | First Impressions
Customer did not leave a comment.Tracey G. | First Impressions
Everything and everyone at this Location were polite and more than helpful in making my move and storage needs as easy as possible and were very accommodating in every way, Thank You to All for a Pleasant experience after a long and stressful move, Very Much Appreciated!!!Mark S. | First Impressions
Customer did not leave a comment.Brandalynn B. | First Impressions
Customer did not leave a comment.Angel C. | Online Move In
It took almost an hour to get the truck, then had two separate drop off locations for the truck. Was forcibly made to reserve three days instead of the one I needed and still haven’t received a refund for those days. The pickup delay costs me $100 with the movers that were already at my home waiting. When I arrived to Lakeland, the facility code was not working, I asked for a unit that reflected the need of the uhaul truck and was given a unit smaller than a dressing room. Had to keep truck another day because the manager’s emergency phone line listed in the elevator was going to voicemail without an option to leave a voicemail and the Uhaul call center line was looping a message about being open before disconnecting (for all options!). The next morning I came in after speaking with a rep about changing to a larger unit. I checked in at the counter and was charged despite expressing that the unit was supposed to be free. I also lost money that was non refundable to have movers come the first day to help unpack the truck ($300) because the unit was too small. All in all, I wasted $400 on movers because the uhaul delays and mess ups PLUS the monies charged for the extra day I had the uhaul AND the being charged for the storage space that was supposed to be free.Tesia L. | Online Move In
Customer did not leave a comment.Stephanie R. | First Impressions
Customer did not leave a comment.RAFAEL R. | First Impressions
Customer did not leave a comment.Tiffany D. | First Impressions
We were assigned a storage unit that was already occupied. We went back down to the office. Waited in line to ask for a different unit. Finally got one. Wen up and again we were assigned a unit already in use. Went down again to get another one va employee met us and looked for an open one. All this took an extra 1 1/2 hour and we had a big full truck to unload. By then getting late and disaster. The truck had leaked likely on day 1 of 6 on our way to Florida from Minnesota and our beautiful 55 inch Sony Bravia 2 yr old TV was soaked and ruined as well as our beautiful area rug we paid over $500 at Macy’s was soaked and after 6 days mold started. Ruined. A very nice employee was found there and helped with all the soaked packing and checked the truck. We took lots of pictures of the truck and packing and TV and rug. HORRIBLE. . Our TV cost us over $2000. A claim has been filed as the leaky truck caused all the damages.Michael O. | First Impressions
Customer did not leave a comment.mark r. | First Impressions
Used storage unit located 2525 US Hwy 98N. The clerk by the name of Jaycee was very knowledgeable, professional and helpful when renting my unit. Would definitely recommend this location.BRITTNEY R. | First Impressions
Customer did not leave a comment.Mariaelena G. | First Impressions
Tina was unbelievable. She went out of her way to assist in meeting our needs. Her creative solutions is the reason we rented.Shirley L. | First Impressions
I cannot say enough words about the professionalism friendliness and is friendliness and the knowledge of the staff at this facility. Is. They went above and beyond to assist me. They made me feel comfortable. They made the whole process easy.There were 3 gentlemen working and all 3 were involved in some process of my purchase and checking in. They should all be recognized for their efforts.David T. | First Impressions
Thank for your service I didn,t know what i,d do with out ya,llTory S. | First Impressions
I sent an email with my problem , employee not doing there job maybe they need better training , I am shocked I thought U-Haul had a better reputation.Shelley Jo P. | First Impressions
Customer did not leave a comment.Zaida A. | First Impressions
The Manager was extremely helpful when I had to change my reservation to a drive up room to accommodate an 18 wheel truck with my stuff. Friendly and so Helpful. Easy as pie. Thank you again.Janice K. | Online Move In
Customer did not leave a comment.Rosa O. | First Impressions
Customer did not leave a comment.MARK B. | First Impressions
Customer did not leave a comment.BETZAIDA N. | First Impressions
Customer did not leave a comment.Richard T. | First Impressions
Customer did not leave a comment.yesenia l. | First Impressions
Customer did not leave a comment.Justin R. | First Impressions
Customer did not leave a comment.Kyri J. | First Impressions
I’m sorry, but I don’t remember her name who helped me. But she was amazing and beyond friendly. Also the young man who took me to see me unit was helpful as well. The best service I’ve experienced in a while.Marie G. | First Impressions
Customer did not leave a comment.Vicente M. | First Impressions
Beside the only elevator not working everything else was fine.mike r. | First Impressions
Customer did not leave a comment.Tania C. | Online Move In
Customer did not leave a comment.Latosha C. | First Impressions
It is sad there there are no trash receptacles available throughout. To be charged to use dumpster is nickel and dimming the customer when they’re already paying outrageously!Cleveland S. | First Impressions
Customer did not leave a comment.Tina S. | Online Move In
The young lady who initially served me would not speak, ended up charging me for a lock II already had, but since did not explain, we had to get management to help with a refund.Jacqueline P. | First Impressions
Customer did not leave a comment.Alice M. | First Impressions
Customer did not leave a comment.Francesca J. | Online Move In
The staff made a horrible day into a tolerable day. They were all friendly, helpful and understanding. I just wish I had been able to use the website only like it says you can do for self-service.Linda W. | First Impressions
i like the three story building that you have for a facility here in Lakeland Florida. Overall this is the second storage unit that I've rented here in Lakeland and by far this is the best. Thank you for the opportunity to rent from U-Haul.Steven K. | First Impressions
Gloria made sure that my move in experience was excellent .JAHLONI K. | First Impressions
Thank you so much for helping me with a smooth moving process from NC to FL...MIRIAM P. | First Impressions
When I was renting an additional storage unit I was getting just a little upset about the extra phone numbers needed for contact list. First my number was called to verify that I gave them a working number ( felt not trusted then) then I was asked for another number and that number was also called, then I was asked for another number and that number was also called. After being a customer for over a year with no payment issues I felt this could have been avoided. I expressed my feelings about this and I understand policy. I was asked in this survey so I responded. As you can see I submitted all great scores. Just the multiple phone numbers requested and calling them was getting me just a little ticked.JOHN T. | First Impressions
Customer did not leave a comment.PRISCILLA R. | First Impressions
Customer did not leave a comment.lynnsey s. | First Impressions
Customer did not leave a comment.Carolina B. | First Impressions
Customer did not leave a comment.Tunesia m. | First Impressions
Very clean, very friendly and helpful staff!Allison S. | First Impressions
Customer did not leave a comment.Ada B. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
We have the largest selection in the industry!