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BRYAN FCustomer Reviews for U-Haul Moving & Storage of Lakewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was excellent from both staff members.
GABRIEL CPoor customer service Wait line too long App not user friendly
KATHERINE GVehicle needed service. Changed my drop off location without notifying me causing me to have to spend more money
JOESEPH Cwhen you all call someone for a remaining balance after i put in a notice for questions and i get a rude response that doesn’t even have the patience to answer my questions in clarification so i understand what im paying for, you ruin the entire service. i dont appreciate being called early in the morning to be talked over and disrespected. ill never use uhaul again, thanks.
Issis FEverything was great the rental women was kindand helpful with my online checkout
John LThe equipment worked great. The staff made my experience the best! I locked the keys inside the truck on accident and they came and helped me. Thank you all so much for helping make my mom's move possible with great service AND grace.
GlendaRika GKudos to the customer service staff! They were so friendly and helpful. Really great experience all around. Thank you, U-Haul team!
PATRICIA SWas charged for 20 miles, when actual total was 12 miles. The fuel gauge was at 3/8 tank, returned with 1/4 tank. Was charged $47 dollars for 10 gallons. That math isn't mathing...... There is no way 1/8" of a tank was 10 gallons. Will go somewhere else next time.
Adam SThe employee was on site and took care of everything.
Sonya PVeronica and her crew are top drawer! They are all knowledgeable, personable and have been the bright spot in my moving experience. Thanks to all of you!!
GREGORY HThe customer service here is freaking amazing!!
Shaun RBrittany was incredible. Very experienced, quick, and with a great attitude. Hard to find people like that in any business nowadays.
JEFFREY TWe did the mobile app drop, but did talk to one of the staff and they were really nice, helpful and answered a couple quick questions for me. Thanks!
RYAN FThe U-Haul van that we rented reeked of urine. The two people working there refused to help my wife and I. They instead demanded that we check in online and do all of the work on our phones, meanwhile they just sat there and stared at us while we did that. The only work they did was hand us the keys. At drop off, the lady outside told us that she couldn’t help us and we would have to do the drop-off procedures ourselves, which the online portal kept wanting me to download the app. I don’t need to download an app for a service I only use once a year or less. After I refused to do this, she finally said “that’s okay, you can just give me the keys”. It only took her five seconds to do this, why couldn’t she do that in the first place? I will never use U-Haul services because of this horrid experience.
Eric REveryone who helped us was very courteous and gave us great costumer service….. a rare thing these days
PIERRE JGreat experience, courteous, and prompt service!
KEVIN MBrittany and Noah are great! Excellent customer service!
LEO CThe person working at pick was helpful and pleasant.. The woman working at drop off was as rude and unhelpful as any person I’ve ever encountered in any service business ever. I will never use that location as long as she is employed there.
STEVEN DThe initial truck I was assigned to would not start and the check engine light was on. Luckily, the customer service at this location was exceptional. They didn't want me to get stuck somewhere so assigned me a different truck. This one worked great. Only issue I had was that the app would not take pictures of the truck as all of them came out completely black with no image. Please improve the app to allow customers to add images from their phone instead of solely relying on the app for pictures.
Kurt KI wish there were a person to help us and not do everything on our own, we had a problem getting our key and it was quite frustrating. We need more customer service with people behind the counter.
Terry LI feel every Uhaul I go to seems under staffed and the employees are always scrambling to help customers. This Uhaul was great from the get go. they were fast and efficient with both pickup and drop off! wish I remembered there names to give them a shout out. Thanks ED
EDWARD HStaff was very helpful and friendly - check in and out was quick and simple.
DENISE MThe girl working the counter was very helpful and kind.
Mary Hgreat, easy experience here!
Erin TBrittney and Noah were very helpful! 🙂
Alicia LVery polite. Very easy
STEVEN JPlease do not leave the gas tank completely on empty. The empty bell was ringing before I could find a gas station. I ended up wasting money then putting too much gas back in. You made a lot of money off my gas that I had to put in.
karen KMuy Mala atención por parte de los que atiende! No saben atender a los clientes!!!
KEVIN PFriendly and knowledgeable service.
LEO CThe self check in was a bit confusing when it says you can find the keys in a lockbox outside of the building, but then it had you go into the store to pickup the keys.
Sean RBrittany & Noah were Amazing - They were pleasant and professional with every aspect of the process. It is a shame that branch is so far from my residence or else I would use that facility more often. Thanks again for all your assistance.
Scott SJade and Anthony gave excellent customer service. They were prepared for me, following up from what Isaac set up. Anthony checked me back in upon my return. I received my paperwork via email from Anthony. Overall, a great experience. Highly recommend.
MARIO SVan had quite a few furniture blankets already. I purchased some before I looked into the van. Returned what I bought.
JON BEverything was perfect
Noemi MBrittany and Noah were both very friendly when picking up the truck. Everything worked flawlessly. There was a line when I returned the truck, so the staff (not the same) could not immediately offer me a receipt, but I got it without any surprise a few minutes later.
MARCUS BEasy check in. Truck was a little bouncy, even when loaded down. Lot was clean easy to locate truck. Staff was present and attentive. Now if we can just work on that price per mile..
CHAD GIt is a place with good service and I am very happy. I always recommend them 100%.
JOHNY CVery friendly and fast
MASON LN/A
RUDOLF KVeronica and Noah were MVP'S. They made the process easy and understood what I needed. Kept me updated as I did them. I couldn't of asked for a better experience and will definitely use this location again the next time I need to move. If I could give 10 stars I would! Dylan Lund and my family thank you.
DYLAN LNothing to change. Veronica was awesome and treated us very well. Kudos to her!!!!
DOUGLAS MThe trailer was very old with peeling paint. Jade and Anthony were friendly and helpful. I appreciate their help.
MELISSA SAfter filling out the online application and being forced to turn down dozens of options I arrived at the rental store with what the website said was everything I would need to get the van (copy of contract, drivers license and the credit card I used). Once there I was informed I would have to do EVERYTHING all over again using my cell phone, and when completed my bill increased by $5 even though I had denied all the same options that I did online. My beef is not with the location, but with your ridiculous corporate policy that needlessly forces the customer to redundantly fill out the form twice. Another huge disappointment was how you nickel and dime your customers with charging extra things that should come with the rental, like simple hold down straps. In your advertising you boast a $19 van rental which turns out to be more that TWICE that amount. I will NEVER use U-haul ever again, and will discourage anyone that I talk to to not EVER use you. You should be ashamed of yourselves
DAVE HThis was the best rental experience I've had and I've been doing a lot of renting lately and I finally found these guys! I am so happy that I don't have to rent anywhere else anymore.
CHRISTOPHER TMy one star review has NOTHING to do with the staff, every single person I spoke with was helpful and friendly! My issue is that I needed to do every single thing online, even though I selected to check in with an employee. The website was not great, the barcodes did not scan when I came back (after a long day of moving in the heat) to return the vehicle, and it asked me for proof of employment/ a copy of my lease!? Very frustrating that the actual trained staff were not able to just check me in. Also I am 28, and very familiar with mobile check ins, I’d imagine this would be even worse for someone older who has less experience/doesn’t have a smartphone. Uhaul, this is lame just let us check in at the front desk with a real person
Gretchen BI was able to return the trailer quickly and without difficulty.
DONALD FCustomer service was awesome! Pick up/Return was very easy! Will definitely use this location for all my rental needs. Will recommend to all friends and family. I'm disabled and they made it very easy to deal with all aspects.
RODNEY LBrittney was one of the most enjoyable people I have ever met. She was the one who gave me all the details concerning my rental. I actually picked it up the next day. If she isn't management, she should be. The whole staff was fantastic which makes how Bittney stood out even more amazing.
Ryan HExtremely busy, staff was excellent juggling all the customers.
Karl BAll good!!
Remigijus JGreat employees
FRED WThis hitch is entirely too low for our car. We had to rent another car or get another UHAUL
KASHARA JStaff was great
CURTIS MThey were so helpful and super nice!
KAREN BFriendly and efficient as always.
Arthur EAn after hours fee charge that is not mentioned on the app because the bar code wasn’t used. Every location I have used over the last two years has had a separate problem.
SALLY BGreat experience
JOHN WFriendly staff
DARIO QBoth gentleman were very nice and helpful
KRISTINA E