Customer Reviews for U-Haul Moving & Storage of Lancaster

Thank You!

Well prepared. Easy in and out.

Very friendly and knowledgeable people

Nice people and place did not need anymore Thank You

Agent was very helpful and informative l.

Emily Fernando helped me out with my rental process and made it so easy and enjoyable. Thank you so much for all of your help in making my move that much easier!

I was happy with everything except the truck. I felt safe driving it but the gear shift was very loose. You really didn't know if it was in the right gear. I think the muffler had a leak but wasn't a concern to me. I think the truck had seen it's better days.

I'm not sure how you guys could improve. Equipment was as expected and staff was very friendly and right on top of having everything ready!

Super friendly staff at this location. They are very easy to work with.

Very friendly staff, worked with me when a location didn't have a truck size I needed closer to my starting location.

Staff was very helpful and accommodating. Much appreciated!

I was well pleased with the customer service and equipment and the overall experience

Later hrs

Excellent service best location.

Continue the great work! I needed the truck last minute & this location provided that for my family. I appreciate the costumer service via web-site to reserve the truck and taking my calls to complete all transaction. Thanks again!

I needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.

Excellent service

Emily is a very awesome person. She is perfect and professional too

Emily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.

Not much you could have improvered on. Staff was helpfull, knowledgeable and prompt, at the reservation and return . Very clean facility.

Nothing. Staff is always excellent. I believe the gals name was Jaime who hooked up our trailer and got us on our way.

Very clean facility and very helpful personnel.

The reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.

You really don't need to do anything at this location. Your staff is exceptionally friendly, positive, and very helpful. Whenever I call in and I talk with Jamie she is always helpful and polite. I've been in the process of moving for the past 3 weeks and the staff has always made me feel comfortable about the move using the uhaul vehicles.

I called Jennifer regarding a reservation I had made online. Jennifer is awesome, she was very professional, knowledgeable, and pleasant! She treated us like family, we will definitely be back for any of our moving/hauling needs in the future! THANK YOU again Jennifer keep up the great work!!

I was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!

The staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.

JAMIE AND Emily are wonderful best employees i think u have working for you they are always going above and beyond for there customers

All employees are very helpful and know about the equipment.

The truck I used seemed to need an alignment, it would veer to the right.

Though it started out rough with the trailer I rented not at all being what I needed after speaking with customer service, I returned first thing in the morning for what was needed and the local uhaul store in Lancaster, Ohio made it right and it ended up costing less as well.

The staff are always friendly and willing to help anyway they can.

Customer service was excellent from a initial stop at location to get information on a future rental, the actual rental and return.

Friendly and quick

JAMIE WAS VERY HELPFUL AND INFORMATIVE. MADE A VERY STRESSFUL MOVE RUN SMOOTHLY.

They were informed of the serious mechincal conditions of the vehicle.

Put new tires or rotation of tires was like driving a truck down a railroad track with out the rails. My back is killing me and only drove it 37 miles thank goodness.

I think as for the car hauler it needs a winch installed on them it took me almost 4 hrs to get a car on it by myself

Don't say your shit out of luck even when you say the one in logan did it wrong but we still aren't going to remedy the problem

I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6.5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Love Jamie and Emily

Very helpful, and nice about everything

Everyone was awesome and easy to deal with. I would definitely use that location again.

They do a nice job keeping equipment cleaned. Uhaul needs to allow this location more staff.

The location has no control over it, but a better mobile system would help. I had no way to extend my services online, and no way to enable location on my device. Even though my location was enabled your website couldn't find me and provided no way for me to continue on the site.

Need to go over the contract better, and remind ppl to put fuel in the vehicle before they return it, due to the fact of the girl customer service rep I was not aware that this rule applied anymore

I wish you had an optional discount for short term rental. I only had the motorcycle trailer for 2 hours and 12 minutes.

not much; I was very pleased

Awesome place

I fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.

The online check in never works. I did the entire process now on 2 separate rentals and it's worked 0/2 times. Then I go through entire process again with agent. They didn't approve because I had sunglasses on in picture. Should make that clear and visible up front. The agent charged me for 5$ in gas despite fuel level being at right spot. I have picture that includes gas level and time on truck radio as proof. Just lousy place to do business.

What a great team of knowledgeable staff! We are always treated with kindness and respect. Can't say enough good about UHaul in Lancaster. Thank you for the great job.

Great efficient registration process. Everyone was extremely friendly and helpful. Great location.

Maybe some more signage showing where to pick up and return. The staff was very friendly and helpful. It was an easy process when picking up and returning. Thank you for having great employees at this location.

THANK YOU!

Each and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.

Very helpful and nice!

Staff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.

They really kep this facility clean and the staff is great.

We had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don’t believe I ever created one. Thanks for the follow-up. Regards, D.Miller

Came back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00

Emily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.

Exceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don’t want.

Emily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.

Jamie was awesome Knowledgeable/Professional/Friendly

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

This is a very nice facility.

Safe and secure covered outdoor storage storage for my RV with electric, perfect for my needs. The well lit easy access fenced lot was never a concern, I felt my equipment was in good hands. Thank you Emily

Great staff very friendly and helpful

It’s way ok until the raised the price on the storage so I had to sale everything, get rid of the unit.

I think excellent sums up the quality of service and the indoor facility. Enough said.

Staff was extremely helpful, courteous, and professional.

Everyone was friendly and accommodating. They were professional and thorough with contact and promo explanations. They have absolutely fantastic customer service.

Facility was clean and staff very nice.

Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job

None

Seriously one unacceptable issue after another

There were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.

Very nice and helpful.

Very satisfied. Secure, clean and convenient.

Everyone was very helpful, courteous and kind.

Everyone was spectacular!

Well recommended

They are making me write something......so I am in order to continue

We used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.

When we need a storage unit we always use U-Haul

They took care of my needs for storage. I had moved from AZ to OH.

Would be better if rates were pro-rated.

Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

Would use again!

We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

Very pleased

Thanks for keeping my stuff safe fir over ten years of storage

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

None at this time

Consistently good service at this location

My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

Your Lancaster staff was always very friendly and accommodating!

Thanks

It would have been helpful to have had lights in the storage lockers.

Iclycpu p jnh

A large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.

Really liked everything, would use you all again if I needed to.

Excellent

Your facility works great for my job with the Columbus Dispatch! Thank you!

Wonderful, very professional, helpful, staff!!! Thanks for caring!

Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

Very nice and helpful. Showed how to use pass card.

The two gentlemen that work at the facility often in the office are super nice and friendly!

The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!

Everyone was very helpful and friendly will recommend you to my freinds

The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

Staff was always very friendly and helpful whenever I had questions.

very accommodating during our move.

Friendly and clean environment

I will use them again if needed!

Courteous and friendly employees, very helpful.

Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

For indoor storage, it's the best in town.

This facility is always clean which is a big deal when I'm storing personal items.

Overall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry

Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Was a worry free time. felt like i was with friends.

Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

I THOUGHT STAFF WAS VERY HELPFUL.

Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

The young lady and gentleman that assisted us was super! Thank you

Thank you for good service and a clean facility

I didn’t use your services

Good Stuff!

I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

N/a

The facilities were clean and well-maintained. The rental cost, however, seems a little high.

Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

Outstanding service! Outstanding staff!

Staff was always helpful and very professional.