Customer Reviews for U-Haul Moving & Storage of Lancaster

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lancaster

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Stephen M. on

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again great experience,

Paul H. on

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Customer did not leave a comment.

Francis P. on

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No

Mark C. on

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Was finished with returning the equipment within 10 minutes of arriving.

Robert N. on

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Everyone was nice and friendly took less time to rent than it did last time I rented in Florida Great crew

Daniel P. on

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Both the ladies that helped me we awesome.

Dawn D. on

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Love the Lancaster Uhaul. They have always been super friendly, super clean and I am a repeat customer!!

Paul P. on

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We were early, but they took us in right then. Very courtesy and friendly . They office area was clean and neat. Will remember when we need packing supplies.

Michael J. on

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Charles H. on

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Tyler W. on

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Aaron B. on

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Make it cheaper.

MARQUE M. on

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James D. on

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hared H. on

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Fair Hope H. on

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Everyone was very helpful, courteous and kind.

lulu M. on

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Everyone was spectacular!

DIANA E. on

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James O. on

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Dennis W. on

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For my experience was so good that I don't know what they could have done better. Excellent all the way.

Howard K. on

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Linda B. on

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I love U-Haul in Lancaster for storage and to rent the vans and small trucks. I think it is a great place with great people!

Laura M. on

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Debra A. on

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I know this may be a stretch, but installing cruise control in your larger vehicles would be a great help for those having to travel longer distances.

Gordon B. on

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Micheal P. on

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Staff was very friendly

KAREN T. on

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John P. on

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Ralph M. on

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Larry M. on

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Archive my drivers license image such that I need not take a pic each time I rent.

Joshua R. on

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richard H. on

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Great Experience!

VICTOR C. on

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richard H. on

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Staff was friendly, knowledgeable, and very helpful. Always pleased with service at Lancaster location.

Philip M. on

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Howard C. on

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Curtiseus Staff. Very Helpful ??

Rick P. on

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Randy A. on

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craig r. on

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Well recommended

Claire B. on

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They are making me write something......so I am in order to continue

EVELYN B. on

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We used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.

Jettie C. on

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When we need a storage unit we always use U-Haul

Sandra J. on

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They took care of my needs for storage. I had moved from AZ to OH.

Brandi D. on

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Would be better if rates were pro-rated.

thea N. on

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Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

melodie r. on

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Would use again!

charles w. on

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We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

Jeffery L. on

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Very pleased

CONRAD M. on

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Thanks for keeping my stuff safe fir over ten years of storage

Mark P. on

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always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

tina c. on

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Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

steven k. on

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None at this time

JOSEPH R. on

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Consistently good service at this location

Clint B. on

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My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

lori b. on

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Your Lancaster staff was always very friendly and accommodating!

greg f. on

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Thanks

EDWARD K. on

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It would have been helpful to have had lights in the storage lockers.

Joseph R. on

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Iclycpu p jnh

Larry W. on

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A large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

JOSEPH R. on

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Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.

Lisa S. on

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Really liked everything, would use you all again if I needed to.

THOMAS & CAROL S. on

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Excellent

shelli f. on

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Your facility works great for my job with the Columbus Dispatch! Thank you!

stephanie r. on

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Wonderful, very professional, helpful, staff!!! Thanks for caring!

melodie r. on

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Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

steven h. on

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Very nice and helpful. Showed how to use pass card.

BRITTANY T. on

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The two gentlemen that work at the facility often in the office are super nice and friendly!

TRACY S. on

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The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!

Jettie C. on

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Everyone was very helpful and friendly will recommend you to my freinds

Dawn D. on

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The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Marcy H. on

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Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

pam f. on

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Staff was always very friendly and helpful whenever I had questions.

MIKE S. on

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very accommodating during our move.

shelli M. on

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Friendly and clean environment

VICTORIA W. on

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I will use them again if needed!

jose g. on

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Courteous and friendly employees, very helpful.

terry y. on

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Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

RICK B. on

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For indoor storage, it's the best in town.

RHONDA V. on

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This facility is always clean which is a big deal when I'm storing personal items.

Larry W. on

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Overall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry

Janice M. on

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Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Melody B. on

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Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Jim C. on

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Was a worry free time. felt like i was with friends.

JOSEPH F. on

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Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

Bryon S. on

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I THOUGHT STAFF WAS VERY HELPFUL.

bonny s. on

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Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

Roger S. on

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It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

Shawn E. on

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The young lady and gentleman that assisted us was super! Thank you

Andy V. on

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Thank you for good service and a clean facility

Mathew G. on

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I didn’t use your services

TY R. on

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Good Stuff!

KEITH H. on

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I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

ELLEN H. on

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debra y. on

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The facilities were clean and well-maintained. The rental cost, however, seems a little high.

TIFFANY L. on

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Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

Larry E. on

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Outstanding service! Outstanding staff!

Francis P. on

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Staff was always helpful and very professional.