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Brittany S | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lancaster
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was encouraged by your signage to use the mobile app to return after 7:00 PM. The problem is the mobile app was not very intuitive in how to sign into it. I did not realize I did not have to set up a userid and password just to return the vehicle. I called your support line, but had already dropped my keys in the box. I then could not use it to return because I could not take a picture of the dashboard. I did take one with my own camera before leaving, but the app does not allow you to upload the picture that I took.
GERALD TAlways love picking up and dropping off from this location. Employees here are always courteous willing to help and offer any assistance they possibly can. Top notch location
Lance WMy truck was running very rough and thought I would break down . The agent that gave me the U-Haul need more training . Very awful experience . And made me feel like crap
KAREN HVery friendly and helpful
Roy H | First ImpressionsMoving help was a complete scam. I tried getting ahold of them and they ghosted me. Causing myself, a disabled veteran to have to move my entire home by myself. Customer service and lady in the service location were completely indifferent about my situation and didn’t have a 20’ truck and substituted with a 26’ truck that barely fit. When I called to ask about extending my rental because we’re closing on a house the customer service rep acted like I just killed her dog. Absolute garbage service all the way around.
Brandon TStaff was friendly and helpful
RANDALL RGreat Staff .. Fast and Efficient
Todd C | Overall ExperienceThis location was fantastic. Quick and easy, friendly service! Our move was during this heat wave, and the gal who pulled up our truck made sure we had the coolest A/C. The gentleman behind the counter was quick and efficient. Shane and Danielle are always great to work with, and we appreciate associates who genuinely care about the customer. Be back soon for another. Thanks to all!
EMILY FThere was jus5 one employee that was always rude. I had called to let them know my ssi stopped and I was appealing the decision, and she had no sympathy to what was going on.she said there's nothing she could do. Then when the manager called me to say I'd I wanted to get my stuff free of charge. I was so happy.and the ingredients was very nice and I thank her so much..
tracey y | Overall ExperienceVery good people to work with. Got us on our way with no issues or delays... Thank you.
SAMUEL WI reserved the trailer online, a couple hours before picking it up. The unit was parked at the door, ready for me. Nice friendly people. 2 young ladies hooked the unit up, ensured lights were working, and snapped a picture (for their records) This is the second time renting with U-Haul from this location, and I’d do it again if needed.
STEVEN KExpensive for a 5x5 but very clean and fits the need.
marie D | First ImpressionsWonderful experience! The gal at the desk was very helpful and kind!!!
Stephanie R | First ImpressionsThe female employee was friendly and helpful she unhooked the trailer and asked if I wanted a receipt email.
JOHN SVery helpful
PAUL MThe truck wasn't even filled up it was at a quarter of a tank...Who can move anywhere on a quarter of a tank..First had to get fuel. Then they charged me 30.00 for safe move then another 15.00 when I brought the truck back..the people that work in the evening are rude. Uhaul needs to train their employees..Jacob told me my first paper for 168.67 was just an estimate when I brought the truck back the (sameday) cause they charged me another 124.28..a total of 292.95
KIMBERLY Dit was horrible. My store was messed up every since I first moved in and it took him a long time to even get back to me. They never fix my storage so I moved out.
christain j | Overall ExperienceMy U Haul experience was excellent. All staff were very helpful. The U Haul box arrived and was picked up as expected. I would recommend U Haul to anyone moving to a new home.
Karen RCustomer service should improve listening skills at that location
KIM FMiss Danielle is the real MVP. Help us with our rental of the u haul. And fixed the night mare car hauler rental. Kept us from having to go another hour away to pick it up. Everyone else we talked to about it couldn't fix it. 10 out 10 would recommend her
HEATHER HI have used this facility quite a bit over the year and they have always been great.
Cynthia W | Overall ExperienceVery nice and clean
JOHN JTrucks not maintained- then told air blowing is not required. Well I will not rent trucks that blowing air inside are not a normal. On top of two hours to get a call back, then causing you to pay for another day. Horrible horrible horrible
NICHOLAS HAll the Staff is Customer Service focused. I have rented at this location multiple times and have always had a great experience.
BENNETT GThe personnel was very helpful.
DON MExcellent experience. The man that helped me provided outstanding service. My only regret is I didn't get his name so he can be properly recognized. He's the reason I'll be back in 2 weeks for a car dolly.
PAUL EQuick and very professional staff definitely renting here again
ENRIQUE MThey were very helpful and friendly
Randy L | First ImpressionsThe staff at the Lancaster OH store were fantastic. Very friendly, quick, and helpful. I am upset though that UHaul changed my location the day before from a location near where I was staying to one 30 more minutes away from where I was going. This added an additional hour and mileage to my day I was not expecting. However, as stated, the staff at the Lancaster location were fantastic!
Christopher NNo light in 10x10x6, duck poop in back entrance
Sandra S | First ImpressionsIt was the best experience. The staff made sure to contact me to make sure I knew dates and times and what to expect. Staff on both ends were super friendly and kind. I would highly recommend UHaul Box in the future.
Bryn LGood people Own & Operates this location.
Gary M | First ImpressionsThe only negative is the cost. There were 4 price increases in less than one year resulting in the storage unit being unaffordable. There is no way a 10x15 split unit should have gone up to almost $200 per month. Nice, clean, secure facility but the pricing is ridiculous compared to other locations that offer a comparable storage unit.
Kim K | Overall ExperienceTrailer door needed attention, did not always raise and lower properly. Pickup and return of equipment was very expedient and professional!
ROBERT Shitch install from start to finish and all the info I received was Excellent Thankyou
paul mGreat coustomer service!
TOM HNothing, the process went smooth.
Trent MI*ll see you in December. Thank you. Carl
Carl K | Overall ExperienceDirty rag in console and the customer service agent OTP was rude and unhelpful
Cody RExcellent Customer Service
JONATHAN JVery clean and well maintained. Carts are left at entrances for your convenience to tote items in and out. Would recommend.
Annette S | Overall ExperienceOur camper was damaged and we were told to file a claim with Rep West which didn’t go anywhere for a month. We finally found out there is no insurance with Rep West fit U Haul. There are supposed to be cameras everywhere, but those cameras were not pointed where our camper was damaged. We most certainly will NOT recommend storage at this facility. And frankly, I am planning to contact BBB
Mary V | Overall ExperienceTo make sure the conumers are greeted upon entering the building
ROSESHALL BVery professional… Everything went as planned!!!
MARK TI paid 108 dollars for a uhaul and only needed it for 6 hours and only got little over 10 dollars back wondering why contact me at wendysellers348@gmail.com and explain
Wendy AVery pleased with the service !!
walter g | First ImpressionsStaff were friendly and efficient. The equipment was ready when promised and the staff made sure that it was connected properly and that the lights worked properly. A+ service
DENNIS BGood service on time!
Larry FYou need to be more realistic about the space you are renting out. I was told I was getting a storage big enough for a 2 bedroom apartment and it isn't even big enough for my living room.
Lori W | First ImpressionsService is always professional and friendly. Equipment is ready for pickup on time and drop off is quick and easy.
RANDY BGreat staff and service.
LARRY PThe rental agent was friendly and helpful. Great customer service!
KEVIN KNeeds a light inside the unit
NATHAN H | Overall ExperienceExcellent service!
CHARLES OExcellent service, they are quick and efficient. No problems.
Kevin KThe check engine light was on. Would be more comforting if it was not on. Mine was a local move.
FORREST AI've had dealt with Lancaster Uhaul just two weeks ago and was very happy with what transpired. I lost a lot of money and uhaul would not give an inch though what happened had nothing to do with me. But uhaul is the only company that works on my time schedule so I had to go with them again
TROY BMaybe marking the flow, the turnaround wasn't visual, needed verbal directions.
JENNIFER AWe had a great experience storing our camper in the covered space.
Leonard A | Overall ExperienceHave more parking for people who need to leave their vehicle at the uhaul lot for the day
CINDY KCustomer service is always great!
DAVID RThe trailer I rented developed a flat tire and the people swapped it out for a new one and took care of it without question or hesitation. They were wonderful.
JAMES MLove the self check in/checkout but even still the staff were great!
Diana SIt was my first time renting a UHaul and the staff were all super friendly and helpful with getting everything I needed for my move and answering questions. The van was also in good condition and easy to load myself. It ended up being a super pleasant and convenient experience and took some stress out of a busy day. Would definitely come back here for any moving needs
KRISTOPHER RThe staff was very friendly and took time to show me around and answer all of my questions. Very easy check-in and reasonable rates. I wish there were an elevator to get larger/bulkier items upstairs.
Paul T | First ImpressionsEasy to find and navigate.
MICHAEL CWould be helpful if sensors for lights were not just on one side. Would be helpful if a renter actually had 24 hour access and not just limited hours.
Jason W | Overall ExperienceMy experience was flawless. Great employee, easy pick up and drop off!
CAROL CYou guys rock!
CONNER RNot sure you can improve at this point in time. Everything was smooth and easy and the people there were great.
HUBERT VLancaster has a great team. It is good to see a business busy and try to stay ahead of customers needs.. Geat job and Hapy Holidays
Mark S | Overall ExperienceNothing, it was perfect! Staff was fast and friendly and took all the stress out of the experience.
BRET SGreat customer service. Very friendly employees. Willing to go the extra mile
DALE SPrompt and courteous
Michael BYou were both amazing. One employee helped with the gas price and the other helped with the ratchet system on the buckets. Thank you BOTH very much.
ANNE MHuge kudos to the sending and receiving teams. Start to finish, the visits, calls and load/unloading experience with both locations were excellent.
Rachel BThe Lancaster assistant manager was very helpful. She explained everything
Mary V | First ImpressionsI've been a great customer for few years off and on.this time I'm really upset.someone had gotten in my units and stolen over 1500 dollars worth of stuff . So now I'm expecting my payment from u haul . I had insurance on both my units.please response accordingly back to me.thank you boobbie friend
Bobbie F | Overall ExperienceOnly thing I didn't like it would be nice if it was 24 hours access to the units
STEPHANIE B | Overall ExperienceI wish the pricing was a little better and/or you offered a veteran discount (not just active duty PCS/ETS moves) but the facility, the online reservation, check in, move in and continued maintenance is excellent and the customer service at the Lancaster, OH storage facility was also excellent. Very pleasant and helpful with the few questions I did have and providing me with free lock for my online move.
Kari G | Online Move InOnly thing I’m not happy with is they couldn’t pro rate 2 days. So now I have to pay an entire month of November which I have nothing in the unit. Which I think is ridiculous. Someone else can rent this unit and pay plus they are taking another month from me. Not happy.
Susan M | Overall ExperienceGreat place to store my trailer.👍
Rudy S | Overall ExperienceI have used this storage facility several times. The employees have always been helpful and considerate. Any time I had a problem (ex.lost the number of locker, key would not work, questions) everyone was more than wiling to solve the problem. I will continue to use this facility whenever the need arises.
Beverly C | Overall ExperienceGreat customer service from all the staff members
David O | Overall Experiencethe only issue I had was I wasn't able to get the slide bar on the unit to work so I could not put my lock on the door, staff was working on it when we I left so hopefully when I come back with a load to store the problem will be fixed
Fran E | First ImpressionsGive the staff a raise@@@@+++++ the staff at Lancaster are great people that go beyond the average worker to help you. Thanks for the jobs well done.
Ronald S | Overall ExperienceThe staff was always helpful and took care of all my requests. Danielle went above and beyond finding me additional units as we sold our home of over 30 years, and I had a lot of stuff to store. Shane answered my questions and communicated with me as needed. The facility was always clean and well maintained. This was a positive experience and I will certainly refer my Lancaster friends and family to this location for all their storage needs. Thank you to all the staff at Lancaster UHaul!
Theresa W | Overall ExperienceExcellent doesn't begin to describe the experience I had. I would rent from this facility again in a heartbeat. I only moved out because it was so far from me and i found a location closer. The facility is well maintained and the staff is top notch. The manager went far above an beyond several times for me when i needed, and i really appreciate all the assistance I received.
Rita W | Overall ExperienceWe have not moved in yet, but getting our rental was very convenient. We spoke with Shane and he was very helpful and courteous. We have not been to our unit yet, but my daughter went there to check it out and said it was very nice
bonnie r | First ImpressionsI cleared out my storage unit and wanted to close out the bill. The representative did not tell me that U-Haul does not prorate the number of days remaining in the month. I could have kept the unit for another 20 days. When I brought this up , the rep was uncaring and said I could not reopen the rental for the remaining days without signing up for new service. I rented a 15-ft truck to carry some lumber and sofas. What I got was a 12-ft truck. When I asked the rep about it she said the Granny's attic counts for the extra 3 ft. This is nonsense. The space above the cab is relatively useless and does not measure 3 ft. This is false advertising in a big way. It's not good to mislead and not inform customers of their options. My experience at U-Haul was the opposite of customer satisfaction.
Charles C | Overall ExperienceWould like to switch 2 of my units. The drive up one was flooded by the downspout, where the concrete is broken up it flooded half my unit. The other unit inside is against a block wall, it is also leaking water to the inside unit.
Amber L | First ImpressionsNeeds more carts different sizes
Jerrod S | Overall ExperienceI was disappointed there were no available large climate-controlled units available. I have a 2 bedroom home with dining room and den furniture. Those smaller units could not accommodate the taller furniture without renting several units making the venture quite expensive..
judith M | First ImpressionsAlways helpful and friendly!
SHANNON S | First ImpressionsThe entire process was smooth. The staff are very helpful and friendly. My only concern was the lack of flat bed cstmrts available to transport our belongings from car to rental space and vice versa. There used to be 2 flat bed carts about renters. The last month or so, we noticed that once of the carts was missing. Despite this, the staff were kind enough to let us use the large orange "shopping cart" in order for us to move our belongings from the large storage unit we had almost emptied to a smaller unit that we needed just for one month. Apparently, another renter has either stored it in their unit or stole it. A replacement would be a good idea for such a large facility.
Ann G | Overall ExperienceI appreciate the convenience and kindness of the facility and staff!
Beverly C | First ImpressionsKelsey was so helpful and sweet. She is an awesome employee.
Dona R | First ImpressionsThe two female associates were outstanding.
EDWARD P | Overall ExperienceCheck in was very easy. This facility is also in process of updating their cameras and alarm systems, so that is big plus as well.
RICKY E | First ImpressionsThe people at the front were fantastic kids!!!🥰🥰so helpful I wanted to kiss the Girl and the guy. But I didn’t. I could have because I’m 77 yrs. Young and a grandma. I can’t emphasize how good they made me feel. Give them a raise because u better keep those two kids here in Lancaster, OH43130
sharron s | Overall ExperienceGood service. Clean truck
Brian S | First ImpressionsI wish it was cheaper.
jacob c | Overall ExperienceGreat customer service!
barabra r | Overall ExperienceGreat Customer Service
barbara R | Overall ExperienceShane and the rest of the staff were very knowledgeable and helpful in finding A place to store my RV. . I highly recommend this U-Haul facility for your storage needs.
Pat H | First ImpressionsMany thanks to Danielle Holland who helped with getting the 2 storage units cleaned out and also helping to secure a pod to be sent to New York. She was pleasant, knowlegeable and available to answer any questions with immediate follow ups.
Roberta I | Overall ExperienceAlot of repair work on vehicle's in secured area. Your price was the reason we let to much money.
Jeffery L | Overall ExperienceTemperature controlled facility is the only way to store all my precious belongings
Nancy C | Overall ExperienceYour prices became outrageous! Hated to move out, but could not afford your unit. Please note I was a VERY old customer.
ROBERT M | Overall ExperienceThe check-in process was simple. The first unit I picked turned out to be locked, but Kelsey made a quick pivot to a different option, which was equally acceptable. No complaints or reservations about choosing your facility.
Matthew P | First ImpressionsPlease start cleaning the units mine has a birds nest in it and was filthy I had to sweep it before I moved in!
Jacqueline S | First Impressionsgodsend
RANDALL E | Overall ExperienceWas very impressed by the expansion/construction now undetway. Also encouraged by sevurity enhancements underway and planned. This means we are likely to continue using this facility as our need for more storage develops, instead of switching to an alternate storage provider. Much easier for us.
Robert M | First ImpressionsI would give this uhaul facility RAVE reviews due to the 24 hour access and how well maintained the climate controlled units are. However, there were MULTUPLE occasions where I was locked out of my storage unit for 5-9 days (after catching up my past due balance) You see when I get behind on my payments yall have no issue locking me out of my unit, so I would think that once yall take my money to catch my account up current that SHOULD grant me access to my unit shortly after office hours begin. But that has not been my experience. Not to mention there was one time about 6 months ago, I went to put some things in my unit and I was greeted by a handwritten sign that told me (and everyone else in that climate controlled building) that my 24 hour access was being temporarily suspended sorry for the inconvenience. I was NOT notified of said suspension or reasoning for doing so. Every time I was unlawfully denied access to my unit I brought the issue up with management and not one time was my account credited for such inconveniences. I may not be a general manager or anything but I would said that's just BAD BUSINESS especially since the property is so well maintained.
Kathleen B | Overall ExperienceTyler was a big help!!! Both the girl and, didn’t get her name, Tyler were so sweet and helpful. God Bless both of them!!! Tyler helped me get a lock and I knew I couldn’t get one like he said I needed. The latch on the shed I rented needs to be fixed. It doesn’t slide easily. I cut my finger trying to get it slid over. Tyler put zip ties on the door so I could pull the door down. Otherwise I never would have been able to get the door closed . I’m only 5’ tall. And I thot it was genius how he put the twist together so I could get the door closed. Nice people u have working there!! Kudos to u haul. Sharon Slater
sharron s | First ImpressionsThis facility is very nice and well maintained. The employees have always been helpful and I have multiple units here. Overall excellent!
Theresa W | Online Move InThere is construction going on and the road to get in is limited and tight almost unable to get in with truck and trailer or 5th wheel due to the parking spots by entrance into gated storage used for trailer parking - if those spaces were blocked for non usage would make it easier. And less stressful. Another tight area inside camper parking is some of the vehicles in spots are sticking out of parking spots - making it hard to maneuver- it’s cars that have flat tires and don’t move. Otherwise our experience has been wonderful!!!
tammie c | Overall ExperienceFor the purpose of me using the storage the hours of retrieving and bringing back was not working for me personally
James A | Overall Experienceclean unit, easy to access, very secure
Michael D | Overall ExperienceMy storage units had rat feces and trash in it. The staff were not knowledgeable and were driving the trucks recklessly around the property. I will ever rent another unit at this location.
Madison L | Overall ExperienceFor the high price, $170 a month, the service should have been much better. In the year and 4 months I rented, I had issues with the yard being frequently unsecure sometimes overnight, issues with access to the lot being dropped from the advertised 24 hours to 12, issues with people living in dilapidated trailers next to my space and literally using the parking lot as a dumping area for human waste, and issues with what was supposed to be included electricity in the space being limited to less than 2 hours a day. UHaul should have been able to do a better job than what was experienced.
Robert C | Overall ExperienceAll the staff there are very friendly and helpful. The whole place, office and storage area, was spotless. Love the temperature and humidity levels in the storage area. Perfect for computer and other tech storage. I feel my stuff is safe stored there. Good prices as well. If you want to get a unit in Lancaster, this would be the place to go.
REGEN T | First ImpressionsI am very impressed with the staff at UHaul. They were extremely helpful in responding to my storage needs. As always, the facility is clean and well maintained. I have used UHaul at this location many times in the past, and will continue to do business with them in the future. Thank you very much for the job you do!
Theresa W | First ImpressionsHaving issues with access code, but getting resolved
Tim F | First ImpressionsThe staff was amazing and super helpful! Will definitely be using them again with next moving need.
Jennifer M | First ImpressionsAll employees at this location were superb & excellent with helping me and answering all questions I had.
MICHAEL L | First ImpressionsI moved into a storage unit after a house fire. I changed units a few times to smaller units but kept most things in storage for 14 years! All of my items are safe and secure! Never a problem here!
SHARON D | Overall ExperienceWhen my husband and I rented a truck to move our stuff to our new garage, the floor panel in front of the ramp was sprung loose upon initial inspection by husband, which was a serious tripping hazard as we carried in and out boxes. The Sunday staff was friendly and gave us some tools in case the dipping, loose panel interfered with getting the ramp back up, but there was no mechanic on site to fix it. Also the truck was rented without it being in good shape. If we had tripped carrying boxes, it could have been serious. I think the error in judgment would have been the mechanic's who cleared the truck for rental. The office staff was friendly, helpful and they called the home office when the main entry storage doors would not open after 9AM. They even let me fill up my water bottle at their sink after loading the truck on a hot day. Our stuff was in good shape due to the climate and pest control of this clean facility. Even the bathroom was clean.
Darlene N | Overall ExperienceOur experience cleaning out the shed was great. Staff were all helpful. Thank you!
Kim W | Overall ExperienceVery friendly and knowledgeable staff. Large are to park in load and unload.
judy R | First Impressionsjob well done
Herman H | Overall ExperienceYou don't want me to really say what i think do you
James C | Overall ExperienceShane Pierce was great to work with. If only more managers were this helpful and polite!
Misty R | First Impressionsprice increases were too high, I moved out because i found a place for 40, dollars..
Robert N | Overall ExperienceI should have asked where the unit was located. I assumed it would be where I saw units by the mall. So I’d have outside access. For drive up access.
Angelica B | First ImpressionsI loved everything about it for 4 years! But the price increases was too much so I had to give it up. Thanks!
stephanie r | Overall ExperienceTo expensive
Nathan W | Overall ExperienceI’m not happy storing my RV at this location. They only turn the AC power on for 1 hour per day. My batteries need my charging time. I wasn’t told that info before I parked. Will you pay for coach batteries that are ruined?
Rob M | First ImpressionsInteracted with 4 staff members: Erica, Brittany, Jeremy & Robert. They were all friendly, polite and informative. I appreciate that in staff members.
Angela S | First ImpressionsThe reason I give a below average is due to the cost of the units are very over priced!!! The unit was increased several times, so over priced!
kelly f | Overall ExperienceIt would be helpful if the units had a light inside.
Clifton M | Overall ExperienceShane and his co-workers are fantastic!
BOB N | First ImpressionsEasy in and out, billing was concise and notified each month, never a problem in many years of use. Having propane available on site a real convenience. Highly recommend
larry w | Overall ExperienceGreat facility and staff.
RICK B | First ImpressionsI was disappointed that I did not get a refund. Charged entire month when I checked out eight days early
Eddie S | Overall ExperienceVery friendly and helpful staff.
Sandra Y | Overall ExperienceShane is like a “ Dan “ Dan is the man. Be more like Shane
Travis G | Overall ExperienceI've had storage units for many many years and this is the only facility I have ever used. It is always clean and the staff is amazing! If I could give any recommendation it would be this: When I'm in my unit sorting thru things the lights only stay on for a certain amount of time. Then I'm left in the dark and have to walk out of my unit down the isle a bit for them to come back on. If I'm in the unit for a bit of time I have to do walk down the isle multiple times. I'm not sure how this could be corrected but it make me as a woman a bit nervous. Thank you!!
RHONDA V | Overall ExperienceShane and all employees were very helpful. I recommend this uhaul to all my friends. They do an excellent job.
Michael B | Overall ExperienceManagement change has made some significant differences in this place of business. We were clients of up to 3 large units for 9 years. Place used to be not kept very well, we found evidence of mice infestation and had to discard a bunch of possessions in our upstairs units last year. There was also a roof leak that caused damage to some of our things. When reported, we got kind of an attitude of "oh well". Things have changed for the positive, but your prices have driven us away.
CAROL B | Overall ExperienceWe have always been treated well and the staff was very helpful.
robert v | Overall ExperienceFirst phone call the clerk hung up on me. When I got there the other clerk was very nice and helpful.
Sharon C | First ImpressionsMy only complaint is when we opened our unit to clean it out birds had been nesting in it. There was dead birds, nesting and bird poop everywhere. My family and I ended up get sick from it. So I told them to warn the next rent that birds get in.
AMY B | Overall ExperienceI originally tried renting a unit through your international office. Very frustrating. Your office was clueless (and rude) as to what and where units were available. Not getting the right help or information, I then ended up going to the physical location where fortunately Shane Pierce helped me. Shane really cares about his customers. I ended up needing 5 units for 8+ months. Thanks to Shane it was a stress free experience.
Linda R | Overall ExperienceI DIDN'T LIKE THE FACT THAT 2 MONTHS OF RENTING THE UNIT MY STORAGE FEE WENT UP $10.00. THIS IS THE REASON I MOVED MY STUDF TO A DIFFRENT STORAGE PLACE. BUT THANK YOU FOR THE TIME I WAS THERE.
Donald M | Overall ExperienceVery good people to work with!
Laura B | Overall ExperienceStaff was very helpful and quick to help me get my Camper parking set up.
Jennifer K | First ImpressionsThe automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doors
Barbara S | Overall ExperienceShane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.
delphina n | Overall Experiencemy furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.
larry m | Overall ExperienceStaff went above and beyond to help me the 2nd time I was there.
Charity T | Overall ExperienceNeed to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.
Molly E | Overall ExperienceI rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.
SUSANCHRISTINE M | Overall ExperienceOnly issue was with Uhaul Corporate Customer Service when canceling my unit
Matthew H | Overall ExperienceIn the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying
WILLIAM K | Overall ExperienceCould not see in unit. No lights. My furniture was covered in mold had to throw it out.
KENDRA C | Overall ExperienceThe cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.
delphina n | First ImpressionsWorked with Shane. Absolutely fantastic. He is why I will keep coming back to that location
Jerry L | First ImpressionsThe move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.
JACKIE L | Overall ExperienceShane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O’ Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She’ll tell ya “we da best”. Teamwork all day.
Nathan P | Overall ExperienceCharged me a whole months rent for just 7.5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.
Lisa V | Overall ExperienceThis is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.
Christy G | Overall ExperienceI only used it for five days I should of got some of my money back I didn't have for the whole month
mark w | Overall ExperienceManager at location was very rude and unprofessional,
Joseph S | Overall ExperienceThe man that took care of me was awesome
mark w | First ImpressionsThe employees have been excellent….
DAVIA B | First ImpressionsThe staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.
GAYLE B | First ImpressionsStaff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.
Laura T | First ImpressionsWas very pleased with the customer service and explaining everything into full detail!!!
Brenda M | First ImpressionsThey did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.
Tracy S | First ImpressionsA new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.
Susan W | First ImpressionsAttendant (Emily) was professional, proficient, very helpful and friendly.
Mark H | First ImpressionsEmily was the best! On one of my worst days! Thank you.
Jennifer H | First ImpressionsYou have the best manager at this facility!! Everyone is is very helpful and friendly.
madel o | First ImpressionsWe had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.
Lisa M | Overall ExperienceSold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.
Peter J | Overall ExperienceVery helpful in a moving situation where something always goes wrong. More than made up for the mix up.
Gary M | First ImpressionsI don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.
Lori B | First ImpressionsI have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..
ERIC W | Overall ExperienceNice people and place did not need anymore Thank You
DONALD W | Overall ExperienceStaff was very helpful and accommodating. Much appreciated!
Dan P | First ImpressionsI needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.
SARA F | Overall ExperienceEmily is a very awesome person. She is perfect and professional too
Nabeel A | First ImpressionsEmily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.
KEITH H | Overall ExperienceThe reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.
Robin B | Overall ExperienceI was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!
Stephanie G | Overall ExperienceThe staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.
William M | Overall ExperienceI'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6.5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington
Christina B | Overall ExperienceLove Jamie and Emily
TRAVIS W | Overall ExperienceI fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.
Robert G | Overall ExperienceEach and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.
howard s | Overall ExperienceVery helpful and nice!
jessica H | First ImpressionsStaff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.
anthony c | Overall ExperienceThey really kep this facility clean and the staff is great.
johnathon w | Overall ExperienceWe had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don’t believe I ever created one. Thanks for the follow-up. Regards, D.Miller
DAVID M | Overall ExperienceCame back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00
Joe F | First ImpressionsEmily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.
rae H | Overall ExperienceExceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don’t want.
shelli M | Overall ExperienceEmily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.
Michael B | First ImpressionsJamie was awesome Knowledgeable/Professional/Friendly
anthony c | First ImpressionsShane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.
Jeremy P | First ImpressionsThis is a very nice facility.
Deborah B | Overall ExperienceSafe and secure covered outdoor storage storage for my RV with electric, perfect for my needs. The well lit easy access fenced lot was never a concern, I felt my equipment was in good hands. Thank you Emily
Larry W | Overall ExperienceGreat staff very friendly and helpful
gary h | Overall ExperienceIt’s way ok until the raised the price on the storage so I had to sale everything, get rid of the unit.
suzette g | Overall ExperienceI think excellent sums up the quality of service and the indoor facility. Enough said.
delphina n | Overall ExperienceStaff was extremely helpful, courteous, and professional.
Vera N | Overall ExperienceEveryone was friendly and accommodating. They were professional and thorough with contact and promo explanations. They have absolutely fantastic customer service.
Maryanne S | First ImpressionsFacility was clean and staff very nice.
Jason B | Overall ExperienceYour pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job
William O | First ImpressionsNone
gary h | First ImpressionsSeriously one unacceptable issue after another
Jane W | First ImpressionsThere were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.
June R | Overall ExperienceVery nice and helpful.
Jason B | First ImpressionsVery satisfied. Secure, clean and convenient.
Lee N | Overall ExperienceEveryone was very helpful, courteous and kind.
FairHope H | First ImpressionsEveryone was spectacular!
lulu M | Overall ExperienceWell recommended
craig r | Overall ExperienceThey are making me write something......so I am in order to continue
Claire B | Overall ExperienceWe used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.
EVELYN B | Overall ExperienceWhen we need a storage unit we always use U-Haul
Jettie C | Overall ExperienceThey took care of my needs for storage. I had moved from AZ to OH.
Sandra J | Overall ExperienceWould be better if rates were pro-rated.
Brandi D | Overall ExperienceBoth ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.
thea N | First ImpressionsWould use again!
melodie r | Overall ExperienceWe had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.
charles w | Overall ExperienceVery pleased
Jeffery L | Overall ExperienceThanks for keeping my stuff safe fir over ten years of storage
CONRAD M | Overall Experiencealways friendly. any questions or issues i may have are always handled professionally and in a timely manner.
Mark P | First ImpressionsYour manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn
tina c | First ImpressionsNone at this time
steven k | Overall ExperienceConsistently good service at this location
JOSEPH R | Overall ExperienceMy storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.
Clint B | Overall ExperienceYour Lancaster staff was always very friendly and accommodating!
lori b | Overall ExperienceThanks
greg f | Overall ExperienceIt would have been helpful to have had lights in the storage lockers.
EDWARD K | Overall ExperienceIclycpu p jnh
Joseph R | First ImpressionsA large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.
Larry W | First ImpressionsStaff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.
JOSEPH R | First ImpressionsReally liked everything, would use you all again if I needed to.
Lisa S | Overall ExperienceExcellent
THOMAS & | Overall ExperienceYour facility works great for my job with the Columbus Dispatch! Thank you!
shelli f | Overall ExperienceWonderful, very professional, helpful, staff!!! Thanks for caring!
stephanie r | First ImpressionsGreeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.
melodie r | First ImpressionsVery nice and helpful. Showed how to use pass card.
steven h | First ImpressionsThe two gentlemen that work at the facility often in the office are super nice and friendly!
BRITTANY T | Overall ExperienceThe customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!
TRACY S | First ImpressionsEveryone was very helpful and friendly will recommend you to my freinds
Jettie C | First ImpressionsThe staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!
Dawn D | Overall ExperienceUnfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.
Marcy H | Overall ExperienceStaff was always very friendly and helpful whenever I had questions.
pam f | Overall Experiencevery accommodating during our move.
MIKE S | ReservationFriendly and clean environment
shelli M | First ImpressionsI will use them again if needed!
VICTORIA W | Overall ExperienceCourteous and friendly employees, very helpful.
jose g | Overall ExperienceMain complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.
terry y | Overall ExperienceFor indoor storage, it's the best in town.
RICK B | Overall ExperienceThis facility is always clean which is a big deal when I'm storing personal items.
RHONDA V | ReservationOverall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry
Larry W | Overall ExperienceDoor fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.
Janice M | Overall ExperienceCompare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.
Melody B | Overall ExperienceWas a worry free time. felt like i was with friends.
Jim C | Overall ExperiencePrices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.
JOSEPH F | Overall ExperienceI THOUGHT STAFF WAS VERY HELPFUL.
Bryon S | Overall ExperienceThank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you
bonny s | Overall ExperienceIt was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.
Roger S | Overall ExperienceThe young lady and gentleman that assisted us was super! Thank you
Shawn E | Overall ExperienceThank you for good service and a clean facility
Andy V | Overall ExperienceI didn’t use your services
Mathew G | ReservationGood Stuff!
TY R | Overall ExperienceI was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.
KEITH H | Overall ExperienceN/a
ELLEN H | Overall ExperienceThe facilities were clean and well-maintained. The rental cost, however, seems a little high.
debra y | Overall ExperienceLindsey was very helpful and a pleasure to work with during our time using this storage facility.
TIFFANY L | Overall ExperienceOutstanding service! Outstanding staff!
Larry E | Overall ExperienceStaff was always helpful and very professional.
Francis P | Overall Experience