Customer Reviews for U-Haul Moving & Storage of Lancaster

3,494 reviews

1921 Riverway Dr   Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

(740) 689-8888

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(740) 689-8888

1921 Riverway Dr
Lancaster, OH 43130
( Rt 33 @ River Valley Mall)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kristen O. 
Rating:
5.0

Shane and the staff are great. Van was clean and orderly. I rent from this location due to the way I get treated. Thanks

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
4.0

Gas level was extremely low, less than 35 miles til empty. Passenger side mirror was unable to be adjusted( driving hazard as we could not see traffic from passenger side). No dolly in truck. No key to lock back gate( lock was there but we were not given a key). We only had 1 key which went to the ignition.

Randy R. 
Rating:
5.0

Very helpful and knowledgeable staff.

Larry P. 
Rating:
1.0

The return was absolutely horrid. No one explained to me what I needed to do and did not tell me there was an additional charge for returning after hours. It took 45 minutes to get everything submitted for the return. I was charged an additional $40 and no one has explained to me why.

Sharon M. 
Rating:
5.0

Everything went great! Keep up the good work!

Christopher O. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
5.0

The drop off was even easier. The customer service was excellent. The person the helped me was both helpful and polite.

Shane M. 
Rating:
5.0

It was fine. The truck was available as promised and it didn't take long to check it out and go.

John W. 
Rating:
5.0

Customer did not leave a comment.

Carolyn R. 
Rating:
5.0

Customer did not leave a comment.

jesse A. 
Rating:
5.0

Customer did not leave a comment.

jessee A. 
Rating:
5.0

Customer did not leave a comment.

jessee A. 
Rating:
5.0

Customer did not leave a comment.

jesee A. 
Rating:
5.0

Shane and his team are awesome!

jessee A. 
Rating:
3.0

Customer did not leave a comment.

Christopher D. 
Rating:
2.0

The men were so unprofessional. Cusing and acting like the work place was a hangout place. The truck I rented was lower then the gas they wanted me to fill up, which is definitely a not okay, miles were off only by 1 but still! I also asked for 8pm return and they had the return 7pm which wasn't huge deal but obviously go back with these employees listening. I am very disappointed with the whole experience but I borrowed the truck because I needed it last minute. If I didn't, never would have even taken it. Had low tire light on and also another light. I told an employee, he was obviously not concern and had his phone stuck in his face which was obviously way more important!

DISERAY M. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Dorothy L. 
Rating:
5.0

Customer did not leave a comment.

Cathy B. 
Rating:
1.0

Customer did not leave a comment.

Timmi G. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

Only 2 associates working on a weekend when it's always busy with people moving and such. Need to streamline the pick up and drop off process as the online version can be challenging but with only a couple of workers working, I understand the challenges.

JASON M. 
Rating:
5.0

Everything was fine. I got the vehicle requested and even a little earlier than asked for. The only negative thing was calling in the day before and being put on hold for 40 minutes on the phone.

John W. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

Customer did not leave a comment.

jeffrey R. 
Rating:
5.0

Service was great. Always use this location.

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

Employees seemed blase about being there or being interested in being of service to the customer. Was scheduled to pick up at a certain time. Took half hour to get going. Once under way, overall good experience.

david R. 
Rating:
3.0

The online check in process took longer than it should as that area is not good for cell service. The truck needed rotors bad and had an exhaust leak and also needed aligned as the steering wheel was not centered when driving straight. Also I needed an appliance dolly which the online description showed it was but it was a small dolly no straps. I felt misled for sure but it was too late to locate a utility dolly. The truck got the job done but was not what I expected by any means

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Cristina G. 
Rating:
1.0

The most childish , rude, last behavior I have ever witnessed in a public business. Not 1 experience but 3. Would never recommend this location to anyone.

larryn W. 
Rating:
4.0

I used the mobile check in and drop off and it was an awful experience. When I checked the truck out I was sent the wrong code for the lockbox so I was unable to get the key until someone arrived. When I returned the truck the mobile app would not upload the pictures of the odometer or fuel gauge. I spent a half hour taking multiple pictures that the app would not take only to have customer service tell me to put the key in the drop box and they would note it on my account. The app should have uploaded the pictures if its not going to do that there should be a message on how to proceed without spending 30 minutes on hold for a representative to tell you what to do to avoid the $20 convenience fee. The mobile experience was awful I will not do it this way again it was very frustrating especially after spending the day moving and then dealing with this.

Noel S. 
Rating:
4.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

The staff is great and helpful. The equipment and facility were neat and clean. Again it would be great to have a rewards program for frequent renter's. I will rent at least 24 times this year alone.

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

Holly K. 
Rating:
5.0

employees did a great job

Don C. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN D. 
Rating:
5.0

Good experience over all.

constante H. 
Rating:
5.0

The staff seemed to be very keen to help correct the situation for us. Am talking to the mgr in the morni g to have it straightened out.

wesley T. 
Rating:
4.0

Charging a $20 "convenience" fee for returning after hours is ridiculous and obviously not convenient at all. Everything else about the rental process is fine, and the staff people at this location are excellent!

Clarence M. 
Rating:
5.0

Customer did not leave a comment.

Tony W. 
Rating:
1.0

Customer did not leave a comment.

NIKOLAS M. 
Rating:
5.0

Drop off process was excellent.

Chris G. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Robert A. 
Rating:
4.0

The vehicle had some damage to driver door and had not been sent to shop yet which made it very scary getting in and out of the vehicle. because it made a very loud tin sound

Donna C. 
Rating:
5.0

You have an Outstanding and dedicated team at U-Hau in Lancaster, Ohio!!!!

Teresa P. 
Rating:
5.0

Customer did not leave a comment.

Tessa G. 
Rating:
4.0

Customer did not leave a comment.

Sally M. 
Rating:
5.0

Customer did not leave a comment.

lORRAINE L. 
Rating:
5.0

Customer did not leave a comment.

Michele M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Pamela B. 
Rating:
5.0

The molding around the windshield was not attached and made a horribly loud noise during the entire trip. Otherwise, all was fine.

Randy K. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
4.0

Truck leaked and had a lot of my boxes sitting in water. I addressed the staff about it and they said they would look into it.

Jonathon F. 
Rating:
5.0

Everything was great

Katie M. 
Rating:
5.0

Customer did not leave a comment.

Darin C. 
Rating:
5.0

Customer did not leave a comment.

ANGEL C. 
Rating:
4.0

I DIDN'T LIKE THE FACT THAT 2 MONTHS OF RENTING THE UNIT MY STORAGE FEE WENT UP $10.00. THIS IS THE REASON I MOVED MY STUDF TO A DIFFRENT STORAGE PLACE. BUT THANK YOU FOR THE TIME I WAS THERE.

Donald M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Camden P. 
Rating:
5.0

The staff is great, they get you in and out as quick as they can. The vans are great and run fantastic. Just wish you had a rewards program for frequent renters, i will rent 20-25 times this year from this location. Thanks

ROBERT D. 
Rating:
5.0

Need to make it clear that a 6 x 12 trailer, only has a 4‘9“ gate opening so there's not really a 6 foot wide trailer. I could not actually use the trailer for what I needed it for because I didn't pay attention to this.

Ed M. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH G.  |  First Impressions 
Rating:
3.0

Clean and inspect vehicle before next person was dirty inside and had a broken taillight which we had to point out to staff it had been smoked in which was disgusting thank goodness we only had for couple hours

Gerald S. 
Rating:
3.0

Customer did not leave a comment.

Steven F. 
Rating:
5.0

The staff seemed knowledgeable and were friendly!

Joel N. 
Rating:
4.0

Make charges more clear. After returning the truck someone was supposed to contact me before any charges were made to my bank. I received no call or text and was charged $60. I had returned the truck with a full gas tank and cleaned. I only used the dolly and put 9miles on the truck. That $60 charge was on top of the truck rental fees I had already paid.

William R. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
5.0

Great staff with a great manager! They are always very helpful! I always recommend This uhaul location!

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

Cody P. 
Rating:
4.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

The staff was friendly as always, I am a frequent renter. I will rent 20+ times this year from that location. Wish you had a rewards program for the people that rent as often as I do. Keep up the good work !!

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

GORDON V. 
Rating:
5.0

Customer did not leave a comment.

debbie B. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

No fuss no muss

Rodney F. 
Rating:
5.0

The van i rented was newer and drove very nicely. I rent often from this location and the staff are great. I wish that U-Haul had a rewards program for frequent renters. As a individual I will rent at least 20 times this year from this location. Keep up the great work !!!! Thanks

ROBERT D. 
Rating:
5.0

I selected wrong month on reservation. Maybe add message that equipment will be ready in “x” days. That would would have highlighted that I made mistake. Regardless the staff solved my problem.

JAMES J. 
Rating:
5.0

Quick, friendly, seamless

LOWELL M. 
Rating:
5.0

The staff was friendly and very professional , and courteous . If I need something I'll will go back to this location

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Shane pierce and his staff go above and beyond, Even coming to her house once when I had foolishly locked the keys in the vehicle. We will always use this location for our rental needs and will tell anyone that they need to go see Shane if they need a rental.

MICHAEL T. 
Rating:
5.0

I did online pickup. The woman who assisted us was AMAZING and helpful!! She deserves a raise!!

Della W. 
Rating:
5.0

It is easy to give someone a good review when everything goes as planned. My experience was not as smooth as I expected. However, I was, and continue to be, very impressed with my experience at Lancaster UHaul. Everyone who worked there was very nice, considerate, patient, and worked hard to make my experience as pleasant as possible. Shane certainly did everything in his power to make sure I felt good about the experience. I felt like the installers treated my car as if it was their own and involved me in decisions about cuts to plastic panels. The team felt like a family and seemed to work well together.

Evan H. 
Rating:
5.0

Very good people to work with!

Laura B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ANDREW L.  |  Overall Experience 
Rating:
4.0

I reserved a 4x8 enclosed trailer on line. When went to pick up they gave me a 5x8. I kept asking for a 4x8 due to the height but said they couldn't give me one. Only for one way rentals? Told them I just rented one 2 wks prior with no issues but still gave me the 5x8. Next time I'll speak up more because the 5x8 was to big for my vehicle and nearly doubled my fuel consumption due to the extra height and drag it creates. My reservation paper even said 4x8 but insisted I could not get one.

JONATHAN G. 
Rating:
5.0

I wasn't even backed in yet and the young man was on his way to assist. I'm sorry I didn't catch his name but he was a big help and wouldn't let me help get the trailer off my truck.

Dennis M. 
Rating:
4.0

Customer did not leave a comment.

Jay M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

the guy who checked me out was great. he was kind and very helpful and helped me right away. however the other guy that was there had an attitude and was very disrespectful when I picked up my truck and when I dropped it off. he acted as if I didn't know what I was doing when I took pictures of my I'd even though a 5 year old is smart enough to grasp the concept of taking a picture of an ID. then whe. I dropped the uhaul off I waited for a few minutes and nobody came out which was fine. I understand people are busy so I opted for the uhaul.com/share at which point t he came out. he asked if I was checking it in then exclaimed to his coworker that he would have to clean the foot area of the truck "because it looked like shit". it is only because there is ice, snow and salt on the ground and I can't prevent that. I swept the truck out and made sure everything was out prior to leaving the truck. I work customer service and hate to be that customer but he really has no need for his attitude. he was tall, thin with light hair but I did not get his name.

ELIZABETH G. 
Rating:
5.0

Staff was very helpful and quick to help me get my Camper parking set up.

Jennifer K.  |  First Impressions 
Rating:
1.0

I did not receive the equipment I ordered despite the same size truck being on the lot. Was told this was an "in town" rental. Staff was rude.

DAWN G. 
Rating:
5.0

Customer did not leave a comment.

Lori B.  |  Overall Experience 
Rating:
1.0

Service was terrible. The staff especially the manager was very unprofessional and his team followed his style. I would gladly explain in a conversation, but as a company I would terminate his employment immediately!

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Although everything went pretty well seemed like the place was a little shorthanded.

KIM C. 
Rating:
4.0

Customer did not leave a comment.

MARCY H. 
Rating:
5.0

Customer did not leave a comment.

Tracie V.  |  First Impressions 
Rating:
4.0

The automatic doors to get in and out seemed to have issues often- I was there two different times and had to ask for help with the card to open the doors

Barbara S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Vincent D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William R.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Stephen D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob H.  |  Overall Experience 
Rating:
5.0

Shane even remembered me and my good payment history after I had been away for a year. Also I noticed that he diversified his staff. He is a good manager.

delphina n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald M.  |  First Impressions 
Rating:
2.0

my furniture was damaged by leakage on the floor. the staff is helpful working theough it but havent yet resolved.

larry m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hellen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEE M.  |  Overall Experience 
Rating:
5.0

Staff went above and beyond to help me the 2nd time I was there.

Charity T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

radonna p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GREGORY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie A.  |  First Impressions 
Rating:
3.0

Need to train employees how to greet customers and to be helpful toward them. The Lancaster unit has rude employees.

Molly E.  |  Overall Experience 
Rating:
2.0

I rented supposedly the only unit you had available that was allegedly 6 feet in height. "Split level" storage. There was a pipe/sprinkler head going through it so no way could it be 6' of storage in height. The day I rented it there was another customer screaming and ranting with another customer I thought someone was going to be killed. I just shut my unit and left and never went back until I got what little I had out. Did not feel safe there. The hallway where my storage "closet" was housed was so dark you had no light inside the unit. Every time I went there the automatic entrance doors to the storage unit were kept open also so not very secure.

SUSANCHRISTINE M.  |  Overall Experience 
Rating:
5.0

Only issue was with Uhaul Corporate Customer Service when canceling my unit

Matthew H.  |  Overall Experience 
Rating:
4.0

In the 5+ years we used the storage the swipe card hardly ever worked and we had to get office workers to let us in. This was annoying

WILLIAM K.  |  Overall Experience 
Rating:
1.0

Could not see in unit. No lights. My furniture was covered in mold had to throw it out.

KENDRA C.  |  Overall Experience 
Rating:
5.0

The cusomer service representative Shane actually remembered me & remembered my months of timely payments & clean departure even though he only met me one time back in 2020 when I paid for my unit.

delphina n.  |  First Impressions 
Rating:
5.0

Worked with Shane. Absolutely fantastic. He is why I will keep coming back to that location

Jerry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Madeline S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy D.  |  First Impressions 
Rating:
1.0

The move out date was on the 15th not the 17th. I cleaned and moped the unit myself for the next occupant. The unit moved to from 1323 was dirty ams not well maintained. I have been trying to get one of the biggest units uhaul has instead of three individual ones and paying 400 a month but always told none is available that offer electricity with them. I have paid out alot of money to u haul using the storage and moving trucks and van without any comprise toward the cost of my units or on the trucks. I'm not especially happy with this company for the way things are done or handled and the customer goes above and beyond to try and accomplish what they need from this company. It should be this company doing it for the customer. Not enough employees to cover issues, customers always having to wait, phones not being answered hardly ever. No accomedations for what the customer is looking for. Unable to directly speak with someone from a corporate stance who can deal with the issues. Just overall problems that should be adressed and worked on. Staff is over worked and not allowed enough time to interact with the customer to full fill their needs and wants. Due to lack of people, guidance and training. These issues should be addressed asap as well as accomidating what the customer needs. Call backs from a message left at the uhaul on an issue would.be a good start.

JACKIE L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

steve d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEVERTA b.  |  Overall Experience 
Rating:
5.0

Shane was the bees knees, shop is tip top, down to the brand new rental truck keys. Bling bling! O’ Diam is a hitch slayer, kills everything w ease. He might have 99 problems, but a hitch aint one. Hit me! Fr fr!! My concerns w storage are non existent. Homegirl Claudia has that side of things on lock. Literally! She da best! Like DJ Khaled says. She’ll tell ya “we da best”. Teamwork all day.

Nathan P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie F.  |  First Impressions 
Rating:
1.0

Charged me a whole months rent for just 7.5 days. I always payed on time. I had a family emergency the middle of July had to go out of town.

Lisa V.  |  Overall Experience 
Rating:
5.0

This is a great facility to use especially when you have unexpected storage needs arise such as a death in the family. It is comforting to know the security and safety of your items that are stored. Very convenient to use and everyone has been wonderful to work with. We would highly recommend this storage facility.

Christy G.  |  Overall Experience 
Rating:
5.0

I only used it for five days I should of got some of my money back I didn't have for the whole month

mark w.  |  Overall Experience 
Rating:
1.0

Manager at location was very rude and unprofessional,

Joseph S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELI H.  |  First Impressions 
Rating:
5.0

The man that took care of me was awesome

mark w.  |  First Impressions 
Rating:
5.0

The employees have been excellent….

DAVIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMIE S.  |  Overall Experience 
Rating:
5.0

The staff and managers at both the new Richmond location and Lancaster Ohio location went above and beyond to assist me.

GAYLE B.  |  First Impressions 
Rating:
5.0

Staff was very helpful & facility clean & organized. This is a great location for rentals, supplies & storage.

Laura T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark H.  |  Overall Experience 
Rating:
5.0

Was very pleased with the customer service and explaining everything into full detail!!!

Brenda M.  |  First Impressions 
Rating:
4.0

They did not have my unit still available. Gen manager gave me smaller unit and promised to transfer my unit to one I reserved with 1st month free when one comes available.

Tracy S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alison A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID S.  |  Overall Experience 
Rating:
5.0

A new employee by the name of Michael helped us. Very professional, friendly, gave us his full attention and made us feel very comfortable. Bought more moving boxes. He is a keeper. During these times it is hard to find reliable etc. people.

Susan W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lindy Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deirdre P.  |  First Impressions 
Rating:
5.0

Attendant (Emily) was professional, proficient, very helpful and friendly.

Mark H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Otto S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

L S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eban g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brad F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beltone H.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

daniel s.  |  Overall Experience 
Rating:
5.0

Emily was the best! On one of my worst days! Thank you.

Jennifer H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rosann C.  |  Overall Experience 
Rating:
5.0

You have the best manager at this facility!! Everyone is is very helpful and friendly.

madel o.  |  First Impressions 
Rating:
5.0

We had very friendly service and thought the storage facility was excellent. We only needed a unit for a couple of months while we were in the process of moving and the experience was very pleasant.

Lisa M.  |  Overall Experience 
Rating:
4.0

Sold my unit is why I no longer have an account, but I will use their service again should I need storage. Highly recommend this facility.

Peter J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Grace M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kristina M.  |  Overall Experience 
Rating:
5.0

Very helpful in a moving situation where something always goes wrong. More than made up for the mix up.

Gary M.  |  First Impressions 
Rating:
4.0

I don't have experience with another company to compare to so I'm not sure how to rate. My experience with everyone i have talked with at "this location" has been great however my initial booking was done through someone who answered the phone outside the location - customer service i guess..... and she booked me with something that wasn't available. Had I not called later and spoken with people on site i would have not had storage on moving day and would have never used uhaul again. Again, not the fault of the people at the location but maybe in the bigger uhaul network.

Lori B.  |  First Impressions 
Rating:
5.0

I have rented from UHaul for over 10 years! They have provided excellent service and good pricing. With other storage units, it was always a concern to have someone check on the unit to make sure things were ok, NEVER did I worry about these storage units!! I was very content knowing my belongings were safe and protected with a good security system..

ERIC W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARAH L.  |  First Impressions 
Rating:
5.0

Nice people and place did not need anymore Thank You

DONALD W.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and accommodating. Much appreciated!

Dan P.  |  First Impressions 
Rating:
5.0

I needed a climate controlled unit quickly. The staff was very helpful & found exactly what I needed. I would use their services again & recommend.

SARA F.  |  Overall Experience 
Rating:
5.0

Emily is a very awesome person. She is perfect and professional too

Nabeel Abdel Hady S.  |  First Impressions 
Rating:
5.0

Emily and the team have all been very friendly & helpful! I would highly recommend U-Haul for your storage needs!! I will return back if & when I need storage needs again.

KEITH H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kathy B.  |  Overall Experience 
Rating:
4.0

The reason I would not recommend.Uhaul because this company does not prorate. My son closed on November 6 and u keep the rest of the money. I guess in very fine print that that was stated in the contract. Money is hard to come since we are retired. I guess u.need the money. This is unfair.

Robin B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Krista S.  |  Overall Experience 
Rating:
5.0

I was lucky enough to deal with Emily F. at my Uhaul location. She went above and beyond to help make my experience great. In the future I will be a returning customer that's refers others as well. Thank you Emily for all your hard work!

Stephanie G.  |  Overall Experience 
Rating:
5.0

The staff was always very helpful. The storage unit was clean and safe and I really appreciate that there were carts to use to move our stuff.

William M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittany K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy G.  |  Overall Experience 
Rating:
2.0

I'm very disappointed in my transaction earlier today. On 9/27 I called to see about moving from my 5x5 unit to a larger unit. Unfortunately, I can't find my notes to identify who I talked to, but my call log notes a 17min call. The gentleman that I was working w/ was very pleasant. I decided on a 10x10 units for $100 +tax per mo. He said he put the reservation in, and since I'd just paid the bill on the 5x5 unit, he said that I had til the end of the billing cycle to move out of the 5x5 and into the 10x10 otherwise I'd then have to pay for both units. Understood. I also inquired about prorating the bill for the 5x5 for the unused days from whatever day I ended up moving out. He said "Yep, we will prorate the unused days and credit it to the cost of the new unit" Awesome, Sounds great! FFwd to today..No unit reserved, no 10x10's available, I ended up with an 8x11 (that doesn't look like 8x11, but I'll be measuring to check), it requires 2 locks instead of 1, and the $10/$15 round lock we HAD to have for the 5x5 doesn't fit on these locks, so now that's useless. Then when I went to tell them that the 5x5 was cleaned out, I get a Move Out receipt for $0.00. When I inquired about proration, I was told, "U-haul doest do that, sorry." If I'd have know that, I wouldn't have busted my butt to swap units. Not that it's your problem, but I work 6.5 nights out of 7 per week and my son works days. This was the first time we were able to work out schedules to get this done. Only to have it turn into this. Hindsight is 20/20, if I hadn't been so focused that this moved needed to be done today, I'd have waited til a unit I wanted became available bc $60/mo and a crowded basement is better than $100/mo and still not being able to move everything in. So, I'm sure this isn't a big issue for y'all bc your team members weren't really the root of the issue, I just wanted someone to be aware. In the future customers should be given a reservation# and prorating the units when a customer is simply swapping units is just flat out good customer service. It's the 7th of the month and Im basically paying for a 5x5 unit I no longer have access to. Shame on a company like U-haul that takes advantage of their customers like that, especially in this day and age. Disappointed bc I expected better than that from them. Regards, Christina Bennington

Christina B.  |  Overall Experience 
Rating:
5.0

Love Jamie and Emily

TRAVIS W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jill R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT M.  |  First Impressions 
Rating:
5.0

I fell on hard times. Was homeless, got to where I couldn't make a payment. I finally got another apt. And with uhaul big heart and generosity I have my things. Thank you and God bless.

Robert G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN L.  |  Overall Experience 
Rating:
5.0

Each and every person who is employed there is: courteous, friendly, helpful, kind and extremely knowledgeable.. My experience will be remembered by me for many, many years, especially about manager Emily and assistant manager Jaime.

howard s.  |  Overall Experience 
Rating:
5.0

Very helpful and nice!

jessica H.  |  First Impressions 
Rating:
5.0

Staff was wonderful Facility was clean and easy to access. Highly recommend this location for any u haul needs.

anthony c.  |  Overall Experience 
Rating:
5.0

They really kep this facility clean and the staff is great.

johnathon w.  |  Overall Experience 
Rating:
5.0

We had a little miscommunication when we moved out and I was charged an extra month. After visiting the office it was credited. I rented unit 3703 for 15 years. I never had an issue and I don’t believe I ever created one. Thanks for the follow-up. Regards, D.Miller

DAVID M.  |  Overall Experience 
Rating:
5.0

Came back with a load at 9:00 PM but could not gain access. Thought the sign said good til 10:00

Joe F.  |  First Impressions 
Rating:
5.0

Emily Fernandez and her staff were wonderful to work with. I give the place a five star rating on every level.

rae H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lance g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

evelyn h.  |  First Impressions 
Rating:
5.0

Exceptionally clean. Easy to access at any time. Always felt secure there any time of day. Loved the drop off for items you don’t want.

shelli M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LANCASTER RADIATION O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kim H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thea N.  |  Overall Experience 
Rating:
5.0

Emily and her employees are all very friendly and helpful. I would recommend this storage to all my friends and family.

Michael B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Catherine G.  |  First Impressions 
Rating:
5.0

Jamie was awesome Knowledgeable/Professional/Friendly

anthony c.  |  First Impressions 
Rating:
5.0

Shane, Emily and Vanessa were exceptionally helpful. The facility was clean. Look forward to working with the phenomenal staff at this location again.

Jeremy P.  |  First Impressions 
Rating:
5.0

This is a very nice facility.

Deborah B.  |  Overall Experience 
Rating:
5.0

Safe and secure covered outdoor storage storage for my RV with electric, perfect for my needs. The well lit easy access fenced lot was never a concern, I felt my equipment was in good hands. Thank you Emily

Larry W.  |  Overall Experience 
Rating:
5.0

Great staff very friendly and helpful

gary h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shelli f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maryanne S.  |  Overall Experience 
Rating:
3.0

It’s way ok until the raised the price on the storage so I had to sale everything, get rid of the unit.

suzette g.  |  Overall Experience 
Rating:
5.0

I think excellent sums up the quality of service and the indoor facility. Enough said.

delphina n.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful, courteous, and professional.

Vera N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tim B.  |  First Impressions 
Rating:
5.0

Everyone was friendly and accommodating. They were professional and thorough with contact and promo explanations. They have absolutely fantastic customer service.

Maryanne S.  |  First Impressions 
Rating:
5.0

Facility was clean and staff very nice.

Jason B.  |  Overall Experience 
Rating:
5.0

Your pros treated me with exceptional skill and proficiency. Answered all of my questions and quickly finished the process. Great job

William O.  |  First Impressions 
Rating:
5.0

None

gary h.  |  First Impressions 
Rating:
1.0

Seriously one unacceptable issue after another

Jane W.  |  First Impressions 
Rating:
5.0

There were 2 employees who were busy with customers for 5-10 minutes. Perhaps a 3rd employee would have expedited myself and a 4th person. I was there between 9:30 & 10:30 a m on a week day.

June R. R.  |  Overall Experience 
Rating:
5.0

Very nice and helpful.

Jason B.  |  First Impressions 
Rating:
5.0

Very satisfied. Secure, clean and convenient.

Lee N.  |  Overall Experience 
Rating:
5.0

Everyone was very helpful, courteous and kind.

FairHope H.  |  First Impressions 
Rating:
5.0

Everyone was spectacular!

lulu M.  |  Overall Experience 
Rating:
5.0

Well recommended

craig r.  |  Overall Experience 
Rating:
4.0

They are making me write something......so I am in order to continue

Claire B.  |  Overall Experience 
Rating:
5.0

We used a storage unit for many years. It was very secure and well lit. I like the idea of going inside the building to our unit. Staff was wonderful if we ever needed them for anything.

EVELYN B.  |  Overall Experience 
Rating:
5.0

When we need a storage unit we always use U-Haul

Jettie C.  |  Overall Experience 
Rating:
5.0

They took care of my needs for storage. I had moved from AZ to OH.

Sandra J.  |  Overall Experience 
Rating:
4.0

Would be better if rates were pro-rated.

Brandi D.  |  Overall Experience 
Rating:
5.0

Both ladies that helped us last night getting into our unit for the first time were top-notch. Also greatly appreciated the help of both Susan and Emily when we called to arrange the rental.

thea N.  |  First Impressions 
Rating:
5.0

Would use again!

melodie r.  |  Overall Experience 
Rating:
5.0

We had absolutely no problems. The staff was friendly, the rates are more than reasonable and I would definitely recommend your facility.

charles w.  |  Overall Experience 
Rating:
5.0

Very pleased

Jeffery L.  |  Overall Experience 
Rating:
5.0

Thanks for keeping my stuff safe fir over ten years of storage

CONRAD M.  |  Overall Experience 
Rating:
5.0

always friendly. any questions or issues i may have are always handled professionally and in a timely manner.

Mark P.  |  First Impressions 
Rating:
5.0

Your manager is outstanding there! She went beyond the Call of Duty I thank her very sincerely!!! You need to pay her more money !!! Thank U Miss T.M. Colborn

tina c.  |  First Impressions 
Rating:
5.0

None at this time

steven k.  |  Overall Experience 
Rating:
5.0

Consistently good service at this location

JOSEPH R.  |  Overall Experience 
Rating:
1.0

My storage unit was broken into by the adjoining storage unit renter. Hopefully the police and Uhaul will convict him and my stolen items will be returned.

Clint B.  |  Overall Experience 
Rating:
5.0

Your Lancaster staff was always very friendly and accommodating!

lori b.  |  Overall Experience 
Rating:
5.0

Thanks

greg f.  |  Overall Experience 
Rating:
5.0

It would have been helpful to have had lights in the storage lockers.

EDWARD K.  |  Overall Experience 
Rating:
5.0

Iclycpu p jnh

Joseph R.  |  First Impressions 
Rating:
5.0

A large clean and secure facility run by a very caring and efficient staff. I’ve stored my RV there for years without worry or the first bit of annoyance. The very capable manager Emily is the best.

Larry W.  |  First Impressions 
Rating:
5.0

Staff was efficient, knowledgeable, helpful and courteous. Facility was spotless and well stocked with supplies. By very far, the best U-haul facility I’ve ever used.

JOSEPH R.  |  First Impressions 
Rating:
5.0

Really liked everything, would use you all again if I needed to.

Lisa S.  |  Overall Experience 
Rating:
5.0

Excellent

THOMAS & CAROL S.  |  Overall Experience 
Rating:
5.0

Your facility works great for my job with the Columbus Dispatch! Thank you!

shelli f.  |  Overall Experience 
Rating:
5.0

Wonderful, very professional, helpful, staff!!! Thanks for caring!

stephanie r.  |  First Impressions 
Rating:
5.0

Greeter as soon as we walked in. Gave us one month free because of a mix up when we reserved a unit.

melodie r.  |  First Impressions 
Rating:
5.0

Very nice and helpful. Showed how to use pass card.

steven h.  |  First Impressions 
Rating:
5.0

The two gentlemen that work at the facility often in the office are super nice and friendly!

BRITTANY T.  |  Overall Experience 
Rating:
5.0

The customer service I received was EXCELLENT! They understood my needs and went out of their way to help me find the right unit for my mom. Thank you!

TRACY S.  |  First Impressions 
Rating:
5.0

Everyone was very helpful and friendly will recommend you to my freinds

Jettie C.  |  First Impressions 
Rating:
5.0

The staff is sooo nice and helpful. I always have a great experience with Lancaster UHaul!

Dawn D.  |  Overall Experience 
Rating:
3.0

Unfortunelately, due to timing the biggest was on outside of facility. good furniture... Stickley dining set, leather couches,cherry table &chairs, oak gun cases , upholstered couches were mildewed.

Marcy H.  |  Overall Experience 
Rating:
5.0

Staff was always very friendly and helpful whenever I had questions.

pam f.  |  Overall Experience 
Rating:
5.0

very accommodating during our move.

MIKE S.  |  Reservation 
Rating:
5.0

Friendly and clean environment

shelli M.  |  First Impressions 
Rating:
5.0

I will use them again if needed!

VICTORIA W.  |  Overall Experience 
Rating:
5.0

Courteous and friendly employees, very helpful.

jose g.  |  Overall Experience 
Rating:
4.0

Main complaint was the limited access to 110 volt receptables. Site had two receptacles for two sites to share, but one was a GFCI which might trip without notice by employees.

terry y.  |  Overall Experience 
Rating:
5.0

For indoor storage, it's the best in town.

RICK B.  |  Overall Experience 
Rating:
5.0

This facility is always clean which is a big deal when I'm storing personal items.

RHONDA V.  |  Reservation 
Rating:
5.0

Overall I’m very pleased with the facility and will continue to store my RV there in the future. There was talk about installing an RV dump at one time and I’d really like to see that happen. Larry

Larry W.  |  Overall Experience 
Rating:
3.0

Door fell off hinges and came down on my brother inside the storage unit. Could have hurt him badly. Also a rat poisoning box was inside with rat poison, I did not put there.

Janice M.  |  Overall Experience 
Rating:
5.0

Compare your prices against other storage units, others could be slightly lower. Your location and the people I dealt with were great. The location made it very convenient for me.

Melody B.  |  Overall Experience 
Rating:
5.0

Was a worry free time. felt like i was with friends.

Jim C.  |  Overall Experience 
Rating:
3.0

Prices continued to raise for a box in a location that never changed. There was no increase in function, accessories, access, security, or location but still increased.

JOSEPH F.  |  Overall Experience 
Rating:
4.0

I THOUGHT STAFF WAS VERY HELPFUL.

Bryon S.  |  Overall Experience 
Rating:
5.0

Thank you again we didn't use storage for more then a week but was well worth it very clean and piece of mind ...thank you

bonny s.  |  Overall Experience 
Rating:
5.0

It was far away into the inside storage 1334but was a good service. The security sliding in and out was most confusing. Never knew if I had to keep swiping the 2 each trip or what showed we were done.

Roger S.  |  Overall Experience 
Rating:
5.0

The young lady and gentleman that assisted us was super! Thank you

Shawn E.  |  Overall Experience 
Rating:
4.0

Thank you for good service and a clean facility

Andy V.  |  Overall Experience 
Rating:
3.0

I didn’t use your services

Mathew G.  |  Reservation 
Rating:
5.0

Good Stuff!

TY R.  |  Overall Experience 
Rating:
5.0

I was one month shy of being in my unit for 5 years, the staff was always helpful and friendly! If the need arises again I will return to rent another unit.

KEITH H.  |  Overall Experience 
Rating:
4.0

N/a

ELLEN H.  |  Overall Experience 
Rating:
5.0

The facilities were clean and well-maintained. The rental cost, however, seems a little high.

debra y.  |  Overall Experience 
Rating:
5.0

Lindsey was very helpful and a pleasure to work with during our time using this storage facility.

TIFFANY L.  |  Overall Experience 
Rating:
5.0

Outstanding service! Outstanding staff!

Larry E.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and very professional.

Francis P.  |  Overall Experience 
No reviews have been submitted for this location.

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