Customer Reviews for U-Haul Moving & Storage of Landover
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Landover
Darlene R. on
Staff was very poor..long wait, customers complained about other issues and not enough staff..very poor management
SUMNER B. on
Fab was great!!!!
Tyrone D. on
Efrim & merrie were very polite and helpful.
DEVONNA N. on
More staff
Jermaine M. on
Nothing they did a great job.
Richard L. on
I didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.
Tamisha O. on
more instructions for the return process after hours
Lakeisha L. on
Make sure it is clear and customer is told about reservations for storages. Had a 26ft truck and no storage when I arrived at my destination
Michael P. on
Dont see anything you can do better other than offering cookies ?? (just kidding). Great job.
Rosalia W. on
Provider workers with more reliable handheld devices so they're not freezing on them while trying to check in equipment.
Bradley S. on
Want to call out Mr. Byrd, the attendant who assisted me. He was friendly, helpful, and made the experience very positive. I had a problem with my hitch, and he helped me find the right solution in short order. Really appreciate his great customer service.
Danielle V. on
This is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.
Norman C. on
They didn't even wait or walk around the truck with me to make sure there was no damage or answer any question I might have. The tire light stayed on the entire time, so the mileage didn't show up it said service monitor on, I had to turn the truck off and then back on and snap a pic of the mileage before it disappeared. I asked the guy about the tire and he said I saw that it's fine. He couldn't take 5mins to put air in the tire, 122 miles and I had to stare at the tire light the entire time. I picked up the truck at 12:45p and returned it the next morning at 10 am, they have returned at 12:55p. Some guy was off to the side, said leave the key in the truck sir. But I didn't know if they worked there or what, when I went inside I told the lady, someone said to leave the key in the truck, do they work here, I don't want to get the truck stolen. Then she said she couldn't pull up my order, so I wasn't able to address these concerns when I was in the office.
Cristina S. on
Great service
Deborah J. on
As I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommend
Cheryl W. on
The customer service was personable and professional.
latonia j. on
Quick pick up and return. Customer service was excellent
Joseph M. on
The gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-Haul
ROBERTA M. on
Decent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.
Georgia Marie D. on
Dead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it’s effective.
Jay S. on
Nice people and helpful
THOMAS N. on
Was pleasantly surprised at service received.
BENITO C. on
Good
Danzelle S. on
Everything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn’t acknowledge the mice problem but they put traps in the storage units. Nasty.
JANICE F. on
Manger of this location very respectful high standards endeavors to hers customers
evelyn m. on
Thank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!
GWENDOLYN W. on
The staff was extremely friendly and helpful.
LATOYA R. on
Do not rent a unit at this location,It has a serious mouse infestation.
Jeff T. on
I really appreciate
STEVEN H. on
Excellent customer service
Vigina M. on
The support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.
CALVIN M. on
Facility had a significant rust problem that powdered the dtuff in my unit.
Gloria M. on
Everything went well I appreciate all of the kind staff. Keep up the wonderful work.
Roderick T. on
Great experience
Kenasar J. on
Respect to the staff. The are excellent. Enjoyed working and will continue working with them.
LYNETTE G. on
Outside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.
Greogrey S. on
Very helpful staff.
SHIELA OLIVIA K. on
It would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.
John T. on
Don did a great job of getting me checked in and ready to go. Very friendly and helpful. Not sure why the climate controlled units are all up half a flight of stairs. That is an awkward arrangement
Karonn R. on
These people didn’t feel like working on a Saturday I hate that I left Public Storage
MONELL F. on
Would do business again there!!! Great service!!
Tony S. on
Great facility with great workers.
francine r. on
Service was excellent at the Landover Uhaul and Storage however there wasnt sufficient A/C @ the storage unit side. It was very hot and can be a health hazard.
LEANNE S. on
Roaches, mice, water leaks, poorly maintained facility .
FELICIA S. on
Everything was good, have to get the pest infestation under control.
ISAAC J. on
I checked out on May 16th 2018
LYDIA F. on
I WAS THERE OR 10 YEARS.