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ELVIS S.Customer Reviews for U-Haul Moving & Storage of Landover
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had bad breaks I almost couldn't stop the truck and not friendly
KIMBERLY J.After hours I went in to store my items I was denied excess. There was a garage door that opened upon my approach in which I did not have access to. This facility is very unsafe and very inconvenient. I tried several times calling the after hour general manager over at Landover to have her assist me and the phone just went to voicemail. She never answered the phone so had I not figured out how to get in the unit I would have had to take my items back home and this was a two hour ordeal. This is only a two-story facility which means there is no elevator I had to walk around the outside of the building three times and up a flight of stairs to get to my unit . I was very unhappy last night
MARTHA O. | First ImpressionsIf they order supplies to move the order to the location of the truck
TIMOTHY K.Nothing. The representatives were extremely professional, courteous and knowledgeable. Very pleasant experience and GREAT customer service.
ERNESTINE J.Everything looks good 😌
SUK R.Everything was good for the most part! Thank you ðŸ™ðŸ¾
GIETO E.Excellent Customer Service
Teri M.Great service every time my family rent at this location
Darryl B.Helped show me how to park a trailer.
Regina W.GREAT!
Jeralonza S.The truck windshield wiper came off twice. It was raining really bad. I had to pull over twice on the highway to fix it. It was real inconvenience.
CHARLES M.Keep doing what you're doing
Robert M.N/A
Lennie S.Everything was great 👠good customer service 👌
Eric S.Customer service could improve
LAKEISHA L.Good
Olabanji A.My experience started out a little disappointing because the equipment I reserved was not available at the location I reserved it at. My reservation was switched to another location that was across town. On a last minute attempt I was able to change the equipment for another type. The counter person Nyceemah Bennett was pleasant and very helpful. 10 out 0f 10 stars for her customer service.
Trevell R.I couldn't get the app to work for the return.
Lamont S.Make sure the equipment is clean before you sent it out. With covid still around you all should always make sure your vehicles are clean, the customer shouldn't have to clean the equipment they're paying for, then when it's brought to your attention you try and accommodate for delivering poor service instead of brushing it off as if it's the customers problem not yours.
Tina B.Please make sure new movers understand that all access doors 🚪 are not accessible nor business hours. May sure that truck renters understand the return procedure
TaWanda F. | First ImpressionsExceptional customer service from Don/Tyona. They were very thorough/patient with my rental contract. Thank you for taking care of me.
Khamvah P.Customer service was excellent!
William B.the gentleman who helped me was not friendly. He literally drove the truck up to me and walked away.
DENEENMARIA B.Overall, everything pertaining to the UHaul truck itself went well with the exception of two things: 1. there was no cruise control. OUCH. 2. when pumping gas, we had to HOLD the pump because the pump latch wouldn't hold. Imagine holding the pump until 40 gallons were reached?!?
Kester H.Great service
timothy A.Make after hour returns easier
BRYAN O.n/a
FRED E.Great job, customer service was A+.
jason B.Customer service should be better. Windshield was foggy because of inside dirt, low tire pressure, mileage overstated than the actual miles and gas gauge was lower than indicates. It appears vehicle was driven for 9 miles and parked but no information was loged in to your system. While still on premises, I informed the agent of the discrepancy but was told to take a picture of the fuel gauge and mileage and bring it in. THAT WAS NOT MY JOB!
Mohamed N.service was good.
James B.The only negative comment I would add with the rental is the hood was not secure. I noticed that the hood was not completely closed while driving on the highway (route 50). Fortunately, I noticed it and was able to pull over without incident.
Kobie C.Everything was great
REGINALD G.ROSE HEWITT PROVIDED EXCELLENT SERVICE! I HOPE THIS IS PASSED ON TO HER.
William B.Esta muy excelente servicio
Cesar F.Staff training needs improvement....
Marie Louise A.keep up the courtesy.
Emeka U.Held the unit for about 15 years and will be back! Pricing on unit stayed at reasonable cost throughout the years.
LANDOVER PRINTING CENTER E. | Overall ExperienceNa
STARLIN P.excellent service, staff are very friendly, I recommend this place for everyone, thank you
KURUVILLA A.Can someone call me at 6316390665, my card was over charged
Cuthbert A.The staff were super friendly and helpful
Joseph S.Internet experience was garbage. Never doing that again. Get better service or people who actually know how to do there job.
David B.This has nothing to do with the store location, they were great — Booking online was a nightmare. My original “reservation†was changed (location for pick up and drop off) I called customer service three times, no one helped. I will not be using I haul again and will be advising against it to others.
Gabrielle C.The agent who assisted me was polite, friendly and fast! I was in and out!
Marvin P.Friendly knowledgeable associates, quick checkout and drop off.
John H.with a welcome receiving reception and expeditious checking out service like that ,that us customers appreciate it's challenging to think of anything else .Kudos to the staff ,o wonder why us customers keep coming back, you guys got what it takes.
Alan J.Awesome service kind and professional and timely process
Derek J.I was aware that the U-Haul was located off of route 50. Without calling for a reservation I was able to drive in and pick up a rental. I did not know that I could have left my vehicle while using the rental. Maybe it was I did not call first. My rental was a last minute need. I want to thank U- Haul for the convenient location and availability to accommodate my need. The service provided was excellent.
Barbara T.Good customer service
Johnny P.The gentlemen who checked me out was above superb in professionalism. Excellent employee. A real keeper. thanks
Cheryl W. | Overall Experiencethe access hours i have issue with the card and ask me for a code just to come inside but i can't have no access this is the only issue i find after hours etc
WILLIAM O R. | Overall ExperienceEverything was great!!!
Cassandra S.Pick up was excellent with excellent customer service! I should have been explained on how to drop it off, but no issues with the pick up!
Richard L.I had excellent customer experience from this location many others locations need to follow this example
Anthony D.The two Reps were awesome. Don was quick and informative, gave us the info and set us up perfectly. Rosa treated my 5 y/o son kindly and made him feel welcome in the store.
Jessica A. | First ImpressionsThe mobile process was so long. Upon returning the rental, The inside team was amazing and had great customer service.
Tamara C.For some people that their English is not good to communicate, if they have translator it would be good.
Nazir Ahmad S.Awesome service for both pickup and drop off.
Marcus S.Nothing
Kennath S.You are on Target with your customer service!
Ricardo S.I discover mice dropping among my belongings
THOMAS L. | Overall ExperienceThe whole experience with U-haul was amazing from the truck rental to the storage facility. Thank you so much!
IVAN R. | Overall ExperienceI was told that every storage mine included will have mouse traps and climate control to prevent property destruction... Unfortunately that was not the case! After several months of housing my property with Uhaul, It was time to move out when I opened my unit to find mice ,mice droppings and their urine all over my property. Spoke to a representative about it and he said uhaul can’t do anything about my property- Despite the guarantee of safe guarding my property from Rodents! That’s unacceptable!
Tambe A. | Overall ExperienceI would never use Uhaul again. The rat/mice problem was unbelievable. The only reason I didn’t give POOR as my overall experience is because staff was nice, efficient and professional.
Deanna C. | Overall ExperienceFriendly and helpful staff
Timothy C. | First ImpressionsKnowledgeable staff and good Customer Service is hard to come by these days and is why I wanted to share my experience. The staff was very friendly, I was greeted as soon as I entered the facility. I was undecisive on which storage I needed but with the help of two gentleman (Don & Eduardo) they made the process smooth by offering me a climatized storage unit. I am happy on my decision and until now never knew such a storage existed. If you are in the market for a storage unit I would highly recommend this location.
Lauren R. | First ImpressionsI would come back
TANYA A. | Overall ExperienceThe Staff was GREAT and always give the Customers a reminder on there Monthly Bill. I recommend 2 person and will do also with others. Thanks for the Service and Have a Wonderful Holiday!
Jeffrey H. | Overall ExperienceSuperb customer service!!
Tambe A. | First ImpressionsEverything went well this time I really appreciated your service
JOTHAM C. | First ImpressionsI retrieved my property for storage unit and there was a dead mouse in my unit on my couch that it had chewed a hold through. In spite of there being a mouse box in the unit.
Crystal G. | Overall ExperienceEasy and efficient
MARCUS E. | First ImpressionsContinue the good work!
Julienne K. | Overall ExperienceThey were very good
janet b. | Overall ExperienceI didn’t like the last second change on my rental truck that had me going further out my way to pick up the truck that cost me more on mileage after I had booked the truck a month ago.
Richard L. | First ImpressionsThis is the best Uhaul I have ever used. Very fast service. The CSRs are knowledgeable and friendly. I also like the DIY services available. I would definitely come here again, if needed.
Danielle V. | Overall ExperienceGreat service
Cristina S. | First ImpressionsAs I mentioned in a previous email, when went to remove my belongings I found mouse dropping throughout my stuff, I found that be disgusting. I would not use that facility again, nor will I recommend
Deborah J. | Overall ExperienceThe customer service was personable and professional.
Cheryl W. | First ImpressionsQuick pick up and return. Customer service was excellent
latonia j. | First ImpressionsThe gentlemen wanted to go back-and-forth with me about What locker I need to have on my locker but can’t show me anything in writing saying that I have to buy a lock from U-Haul
Joseph M. | First ImpressionsDecent service but entrance to facility mot secure. Never had to use key card to enter. Additionally, main access to facility is in an industrial area, again not very secure. Rat droppings in unit.
ROBERTA M. | Overall ExperienceDead rats were in my unit which left a nasty odor. There is a container in the corner that states it poison but I do not think it’s effective.
Georgia Marie D. | Overall ExperienceNice people and helpful
Jay S. | First ImpressionsWas pleasantly surprised at service received.
THOMAS N. | First ImpressionsGood
BENITO C. | Overall ExperienceEverything was awesome until I had mice crawling around and leaving droppings all over my things. The facility doesn’t acknowledge the mice problem but they put traps in the storage units. Nasty.
Danzelle S. | Overall ExperienceManger of this location very respectful high standards endeavors to hers customers
JANICE F. | Overall ExperienceThank you for your patience when i was late paying and always being kind and professional on phone. You guys ROCK!
evelyn m. | Overall ExperienceThe staff was extremely friendly and helpful.
GWENDOLYN W. | Overall ExperienceDo not rent a unit at this location,It has a serious mouse infestation.
LATOYA R. | Overall ExperienceI really appreciate
Jeff T. | Overall ExperienceExcellent customer service
STEVEN H. | Overall ExperienceThe support staff at the Landover U-haul was very kind and helpful but especially on the day of my move. She had a truck available as soon as I arrived at the facility.
Vigina M. | Overall ExperienceFacility had a significant rust problem that powdered the dtuff in my unit.
CALVIN M. | Overall ExperienceEverything went well I appreciate all of the kind staff. Keep up the wonderful work.
Gloria M. | Overall ExperienceGreat experience
Roderick T. | Overall ExperienceRespect to the staff. The are excellent. Enjoyed working and will continue working with them.
Kenasar J. | Overall ExperienceOutside of my storage unit was well clean and maintain. I just moved out. In the back of my storage I found mouse droppings on several boxes.
LYNETTE G. | Overall ExperienceVery helpful staff.
Greogrey S. | Overall ExperienceIt would be nice if you had a vendor machine with water, juice and soda inside the storage area for customers/ Also, it would have been nice if you had air inside the storage area for customers.
SHIELA OLIVIA K. | Overall ExperienceDon did a great job of getting me checked in and ready to go. Very friendly and helpful. Not sure why the climate controlled units are all up half a flight of stairs. That is an awkward arrangement
John T. | ReservationThese people didn’t feel like working on a Saturday I hate that I left Public Storage
Karonn R. | ReservationWould do business again there!!! Great service!!
MONELL F. | Overall ExperienceGreat facility with great workers.
Tony S. | Overall ExperienceService was excellent at the Landover Uhaul and Storage however there wasnt sufficient A/C @ the storage unit side. It was very hot and can be a health hazard.
francine r. | Overall ExperienceRoaches, mice, water leaks, poorly maintained facility .
LEANNE S. | Overall ExperienceEverything was good, have to get the pest infestation under control.
FELICIA S. | Overall ExperienceI checked out on May 16th 2018
ISAAC J. | Overall ExperienceI WAS THERE OR 10 YEARS.
LYDIA F. | Overall Experience