Customer did not leave a comment.Alexis W. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Landover
Landover, MD 20785
(Next turn after UPS on Ardwick Ardmore Road)
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DONALD D. | Overall Experience
Customer did not leave a comment.tyra g. | First Impressions
Customer did not leave a comment.daneil b. | Overall Experience
Each representative that assisted in my rental experience was very professional and courteous. I have never had any problem when using this rental location.FABIAN G.
Customer did not leave a comment.CHARLES T. | Overall Experience
Brianna was exceptionally helpful.SHAMIELA M. | First Impressions
Staff is phenomenalMelissa A.
Customer did not leave a comment.David W.
Undoubtedly always receive exceptional customer service from Mr Donald (branch mgr) and his well trained, professional staffDewrann S.
Customer did not leave a comment.CLAYTON B. | Overall Experience
Customer did not leave a comment.Stephen D.
Customer did not leave a comment.Matt M.
Customer did not leave a comment.Alejandro F.
Professional , coueteous, knowledgeable and friendly.dorothy w. | First Impressions
Thank you for great serviceVincent S. | Overall Experience
Customer did not leave a comment.Lydia B.
Agents very attentive, friendly and helpful.Paul R.
Customer did not leave a comment.Victor M.
Actually Mr. Donald Byrd the General Manager provided excellent customer service from the time I walked in the door even after I returned the vehicle. Also he was very helpful in helping select the right storage iunit. He explained everything in detail and very clear to make sure it was uinderstood. He was professional, courteous patient and friendly.dorothy W.
Rental person at the property showed no professional attitude at all during my rental visit , My experience could and should have been much better.Ronald H.
Customer did not leave a comment.Evagelos T.
Customer did not leave a comment.Derrick T.
Customer did not leave a comment.Della H.
Fast, friendly and professional serviceShantay W.
Customer did not leave a comment.Johnette B.
Keep doing it right. Staff that attended to me was so great 👍Dzelamonyuy N.
Customer did not leave a comment.Bruce H.
Customer did not leave a comment.MELANIE S. | First Impressions
Customer did not leave a comment.OBED A. | First Impressions
Manager Donald Byrd so helpful, supportive, cooperative and understanding. His help gives renewed strength and hope and a new special multiplication of faith as so softly and eloquently expressed in the meaning of words of the song, and we quote, " You are the wind beneath our wings". And we mean this sincerely from the top and bottom of our hearts. Our family is on a special healing journey. During these evergreen ever changing uncertain times and seasons, we have experienced six Deaths in our family and illness emergency from cancer and covid-19 corona virus infections. As the song we learned when we were little children tells and teaches us that, "I Believe for every drop of rain that falls, new life of a new flower grows" and for all of our family members who have passed away, "A New Life of a new flower and our rose beyond the wall still grows." As written and spoken on the poem of Our Mother's soft warm love-filled heart felt sympathy card for funeral condolences. Abundant thanksgiving, good health, gratitude, prayers, love, peace & blessings for your kind help and assistance. Your staff and team are kind and helpful like caring extended family members. Always Keep your family members safe and healthy during these uncertain times. Thank you so very much. We are forever abundantly grateful and thankful to your entire staff and team members especially your manager.LINDBERGH S. | Overall Experience
They worked with me in trying to keep my storageMary M. | Overall Experience
Nothing. The associate I met was very knowledgeable & helpful.Ruben B.
I want to appreciate Brianna for making sure I'm good to go. She needs to be promoted ASAPEddie G.
Customer did not leave a comment.deborah w. | Overall Experience
Nothing at all, everything was handle professionally and quick.JAIME G.
Because of your gas problem you guys are 419.Abdullah C.
Customer did not leave a comment.Corena W. | Online Move In
I have been out with a massive heart attack and rehabilitation has been averse for me I have made several attempts to contact Ms Mary at Uhaul and been unsuccessful. I did have the pleasure of speaking to a young man who stated he works there at uhaul and took down my message and inform me he would make sure Ms Mary gets my message I'm still waiting and this been months ago. Hopeful you all have not sold my belongs and I can still obtain them please notify me if this is obtainablejohn e. | Overall Experience
Mr. Byrd the General Manager at Landover, MD was very helpful and professional with my rental agreement and addressed my needs with my rental. I would highly recommend this location to my friends and family. Thank you Mr. Byrd for you assistance!Patricia C.
Everything was 👍🏽.Jeremy S.
Customer did not leave a comment.maurico G.
Customer did not leave a comment.Patricia F. | Overall Experience
Customer did not leave a comment.Luis A.
Efficient process and friendly and helpful staff. I will use the services from this location again.Ronald B.
Very good experiencecLIVE A.
Customer did not leave a comment.Kevin G.
Am really satisfied with the person that helped me with the rental he was so professional and respectful so am really happy n satisfied with the help n everythingJACINTO G.
Customer did not leave a comment.Tonya L.
Customer did not leave a comment.Tonya P.
The staff was excellent I didn’t get her name but she was very helpful.Derrick R. | Online Move In
Customer did not leave a comment.DonnaWAYNE W.
Customer did not leave a comment.NALECIA M. | Overall Experience
Customer did not leave a comment.rafael G.
Customer did not leave a comment.Islamiat P.
Customer did not leave a comment.Purcell J.
Keep providing excellent customer support!Paula A.
Keep the same staff, and continue to hire great peopleDewrann S.
Customer did not leave a comment.Evelyn A.
Customer did not leave a comment.dhedrly G.
Customer did not leave a comment.LOUIS L.
Customer did not leave a comment.MOHAMED A.
Customer did not leave a comment.Andre H.
The staff here is amazing. The uhaul truck was great as well. I love that everything is digital. Great experience and great location.HIGI M.
Customer did not leave a comment.Melonie W.
Customer did not leave a comment.PHYLLIS M. | First Impressions
Always receive great customer serviceDewrann S.
Great experience with who I believe was the manager. He was so personable and helpful. Took pride in his work. Would go back to this location again! Many thanks!SIMONE P.
Improve for the next customer by retaining every employee that currently is employed there... Great, friendly, professional, knowledgeable staff lead by a phenomenal manager Mr Donald ByrdDewrann S.
Customer did not leave a comment.chris J.
Always a superb experience... fantastic speedy customer serviceDewrann S.
I received excellent service at the U-Haul location in Landover, MD. Mr. Byrd took his time to explain the type of services they had, and he did not hesitate to answer any of my questions. He also gave me time to select the type of accommodations I needed, and he also gave options to choose from. He and the other employees were both professional and courteous. I would recommend this U-Haul location to all of my friends and family.STELLA C. | First Impressions
Parking/access to facility was hard to maneuver. UHaul app (not this location) has crashed several times (repeatedly asks for login when trying to pick up equipment via the app; repeatedly requests login info and then returns blank pages.). Generally have to pick-up equipment in person in-store.Adam G.
Even though my appointment was made by calling U-Haul's toll free number they failed to notify store and there was no mechanic working, had to wait but the manager there and workers were very attentive to the situation and tried to make things work.Roger P.
Customer did not leave a comment.Leticia W.
Customer did not leave a comment.Chika I.
Customer did not leave a comment.Shantay B. | Overall Experience
Please get a technician to go over all the trucks from any issues or problems just for client's safety, thanks.Amal H.
The young guy that works at the counter gave top tier customer service. Don't remember his name just know he is 25 years old and is the same age as my son. Tell him to keep up the great work as I will be using this location for my businessDaryl F.
Customer did not leave a comment.Bakary K.
Customer did not leave a comment.Maria gabriela L.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.JOSEPH H.
Customer did not leave a comment.William G.
Customer did not leave a comment.Tatyana G.
Customer did not leave a comment.ANTHONY W. | Overall Experience
Customer did not leave a comment.Anthony W.
Customer did not leave a comment.OLIVIDA M.
Beautiful serviceSara J.
Customer did not leave a comment.Harold S.
Customer did not leave a comment.Harold S.
Customer did not leave a comment.Victor J.
Great employees ALL of them... Mr Leon - lanhwm Ms Ny - lanham Mr Byrd- Hyattsville And ALL their other great Team membersDewrann S.
Keep being Uhaul exceptional lyrics amazingBenjamin T.
Customer did not leave a comment.serena h. | First Impressions
Customer did not leave a comment.Harold S.
Customer did not leave a comment.Adeyemi A.
Customer did not leave a comment.Sharkea G. | Overall Experience
Customer did not leave a comment.Raynece S.
Have used this location for many years.Mark L.
Customer did not leave a comment.Amal H.
Everything was 👍🏽.Jeremy S.
Customer did not leave a comment.ROSARIO H.
Customer did not leave a comment.Rachael G.
Customer did not leave a comment.Javier A.
Customer did not leave a comment.Aida C.
This facility is well cleaned and well maintained…… every time I go pick something from my storage unit i have a relief about it. Throughout my time during the unit I didn’t locate any pest nor roaches. I will recommend this facility over and over again.Oluwakemi A. | Overall Experience
Customer did not leave a comment.Timothy W. | Overall Experience
Customer did not leave a comment.Meghann C.
Truck was old and did not run wellCynthia W.
Customer did not leave a comment.Rosa H. | Overall Experience
Customer did not leave a comment.Deangelo A.
The first van had a horrid smell, but the manager provided another truck.YVONNE H.
The gentleman that helped me on yesterday was so professional and respectful! He helped understand the difference in doing it online and in person. Also, he gave me the right size of the storage.Danita N.
Customer did not leave a comment.Amici S.
Excelent job in this locationSalvador T.
It was really niceThomas W. | Overall Experience
Customer did not leave a comment.John M.
Nothing at all, everything was just perfectJAIME G.
Nothing,just keep doing what you are doing now.Keep a smile 😊 on your face.Donald you did good by getting me the stool so I could get up in the truck and John Bush was very nice when we bought the truck 🛻 back. I will be back to check out your storage.Thank you.Have a good 👍🏾 day.Shirleen R.
Customer did not leave a comment.Bryricia H.
AtenciÃ³n al 100Luis H.
Customer did not leave a comment.JACINDA B.
My customer service rep was excellent , Yamilta (I think) sorry I'm sure I spelled it wrong. However she was patient very kind and just over all a joy to work with at 7am in the morning. I do hope your able to recognize her for all her hard work.Domanick A.
Drop off customer service was horrible. Rude with no manners.Jeannette M.
Customer did not leave a comment.Leslie P.
The staff at this location were very helpful and polite. My unit was ready and I was given tips on how to simplify the move in process.Laura H. | Online Move In
Overall my experience was good. The unit is pricey. I had my unit for over a year and had no issues.Jadell F. | Overall Experience
ExcellentYETUNDE O. | Overall Experience
Customer did not leave a comment.Alvin P. | Overall Experience
The associate did not book my storage with my truck as I requested. I had to call the day of to rebook! I got to the facility with my movers and the Hispanic girl was Rude and has a smart mouth and condescending attitude.I get to the unit it has a lock nothing they can do! I was sent to another place where the Gm,Don was helpful. But because of this I incurred significantly more charges with the movers because of them having to repack the truck,go to a different location unload again! So I was very unhappy!!Latoya D. | Overall Experience
The staff at the 3900 Whitetire Rd facility age fantastic. From the check-in desk to the manage to the parking lot attendant who offered to turn my truck for me before it was officially “mine”, everyone was so friendly, nice, and helpful. Special shout-out to Brianna! She went above and beyond in kindness.Kathryn J. | First Impressions
Customer did not leave a comment.treena w. | First Impressions
The rental truck I was given was very unexceptionable that was raggedy it should not rented to anybodyPurcell J. | First Impressions
This was my first experience using a storage facility and the team at this location exceeded my expectations. The staff’s customer service was amazing. I needed assistance on two separate occasions with my unit and they did not hesitate. The facility was very clean, well lit and maintained at all times. I am very appreciative and glad I chose this location.Germaine S. | Overall Experience
Customer did not leave a comment.Kearra H. | First Impressions
Samantha is the absolute best to ever do it. Kind, responsive, and helpful. Couldn’t ask for a better point of contact especially since I was in the wrong. Mari is the sweetest and accommodated me before I even got a chance to ask for things. The evening guys were awesome, hilarious, and always willing to help. Praises to the whole team. Thank y’all!!!!Kevonne M. | Overall Experience
The PRICE that I was CHARGED is HIGHER than the price that was posted.Monica P. | First Impressions
Customer did not leave a comment.Alice M. | Overall Experience
Customer did not leave a comment.Sotonm D. | Overall Experience
Customer did not leave a comment.Lamin J. | Overall Experience
Thanks for having me my furniture was safe no damages nor leeks,I appreciate it good writings!Tanesha M. | Overall Experience
Meri is very helpfulChristmas in April/MOS k. | Overall Experience
Customer did not leave a comment.Keyonnai M. | Overall Experience
Customer did not leave a comment.howard h. | Overall Experience
The staff was very helpful and made the opening and closing of the rental easy.Ernest P. | Overall Experience
😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁Jeremy S. | First Impressions
Everyone was amazing. All was quick and easy. Would use U-Haul again if needed.Veronica F. | First Impressions
Customer did not leave a comment.Jessica A. | Overall Experience
Customer did not leave a comment.Tiffany S. | First Impressions
It was definitely a great storage experience because the truck rental & storage unit were at the same location which was convenient for my situation. Thank you!April R. | Overall Experience
The unit that I rented was very clean upon receiving the unit.Dr Charles E Smith S. | First Impressions
Customer did not leave a comment.festus f. | Overall Experience
Customer did not leave a comment.Saynora P. | Overall Experience
Great customer service!Malitta S. | Overall Experience
My experiences were all excellent. However I think that’s it’s ridiculous to continue charging someone after they have moved out and notified the staff that I moved and was out of town and the unit was empty and clean.Barbara S. | Overall Experience
Great customer service, very professional & helpful!Malitta S. | First Impressions
Customer did not leave a comment.Wendell S. | Overall Experience
Rosa was great as were all the employees at the time that we used your storage.Renee G. | Overall Experience
Very helpful staff when I had an issue with the card not working. Great job!Joseph W. | Overall Experience
Customer did not leave a comment.Immanuel W. | First Impressions
Customer did not leave a comment.Larry S. | Overall Experience
1. I was shocked disappointed, and angry to learn that there were no elevators. How irresponsible is that of Uhaul. 2. When booking the truck I told the representative that I had a 1 bedroom. When arriving at Lanham/Bowie, I discovered that the representative was wrong. My items did not fit the storage selected. 3. There was only one person serving customers and his customer service was horrible. He had a get me out of here, no personality attitude. When I asked for a larger unit he informed me that there was no larger unit, but also told me that he had no way of finding out if another facility had a larger space. Ironically, when I found another location I was told that Uhaul does have a system that allows reps to check for space openings at other locations. So the rep lied to me. 4. I was late returning my truck the next day because I had to do my own research and find other people to unload me. I'm very disappointed in the final posseS of Uhaul. I'd like the overage for the late return to be refunded to me.carol s. | First Impressions
Customer did not leave a comment.SIMON C. | Overall Experience
Customer did not leave a comment.Donald M. | Overall Experience
Customer did not leave a comment.Shantay B. | First Impressions
Customer did not leave a comment.reggie d. | First Impressions
One of the best UHAUL's I've been to so far. Meri was accommodating, quick, friendly, and helpful. I had a terrific experience at this location.REENA S. | First Impressions
Customer did not leave a comment.larry w. | Overall Experience
The salesperson was very knowledgeable and gave us options and recommendations.charmaine b. | First Impressions
The person working at the UHAUL facility where I dropped my trailer and where I set up my storage unit was AMAZING. His name is Don. Don went ABOVE AND BEYOND the normal call of duty to be expected as an employee and really made things incredible for me after a long stressful day of moving and traveling. Give that man a RAISE. He's easily got to be one of your best employees.JONATHAN M. | First Impressions
Our move in experience was horrible, problematic, and exhausting on January 29, 2021, at approximately 6:15 PM when we discovered the main entry storage doors were locked. This was in conflict with the Storage Access hours of 5 AM to 10 PM as published on the U-Haul Standard Advantages for the facility. Items had to be moved through a single entry door instead of the various wide double doors at the loading dock. We were told upon move in that we should not be moving in at this time which was in conflict with the published time listed on “Your Storage Place of Landover” nor any other guidance or guidelines, verbal or non-verbal. Generally, it appears to be a lack of consistency of communication among all staff to customer for a smooth transition into the facility which was ultimately resolved through management or by others means.Paul W. | First Impressions
My first unit had rodents and moisture, which damaged many of my belongings. I filed a claim, but was ignored. I was moved to a nicer unit, which has worked out well. So my poor experience was offset by my great experience. Hence the average rating.Clarence J. | Overall Experience
Customer did not leave a comment.NELSON S. | Overall Experience
Customer did not leave a comment.yvette W. | Overall Experience
Everyone was greatAngiline D. | First Impressions
Customer did not leave a comment.FABIAN G. | Overall Experience
Customer did not leave a comment.MARKITA E. | First Impressions
Customer did not leave a comment.DENISE M. | Overall Experience
I have been a customer for almost 5 years and have another unit at this location. For the most part, I am satisfied with the service provided although shorter wait times when calling and not having mice droppings on my belongings would have improved the experience. Also, having a pro-rated refund would have been nice rather than paying a full month for less than 10 days.Anita J. | Overall Experience
I had one of those days 😪experience but the staff at both Lanham and Whittire truly was a big help in everyway possible .I just need to say Thank you to all the staff who helped meSABRINA S. | First Impressions
Customer did not leave a comment.ROSE B. | First Impressions
Customer did not leave a comment.wanda j. | Overall Experience
Customer did not leave a comment.Rashod T. | First Impressions
I should start off by acknowledging the one disappointment - the ubiquitous rat/mouse poop I would find scattered throughout my unit upon returning every 6~12 mos, That said, Meri Payne is a FANTASTIC facility manager. She has always been attentive and accommodating. It's hard to imagine a facility manager more generous and more capable. I always felt my belongings were safe and the facility was well-run AND I could depend upon her if I had an issue. Thank you, Meri!!Russell K. | Overall Experience
Great carts, great surveillance, great service.Seanne T. | First Impressions
I hadn’t been in this facility since 2004 and I was taken back at the change. I was greeted with high energy abs great customer service at 7:30 am. What a great feeling on a hot Saturday morning when you’re contemplating a move. Ms. Merci has excellent customer service and very knowledgeable. I would highly recommend this UHaul site.CHERYL C. | First Impressions
The employees are professional and should be promoted.leavon r. | First Impressions
Customer did not leave a comment.Jacob H. | Online Move In
Customer did not leave a comment.Yvette K. | First Impressions