TINA J. on 9/27/2016
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Lorenzo was fair and honest. I hate toe ordeal of moving but he made the experience of using a moving truck as painless as possible. Thank you very much you are appreciated for what you do from me.
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Angela T. on 9/25/2016
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Very good experience. You get just what is advertised and no hidden fees or tricks. Would use it again.
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ALIX D. on 9/23/2016
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have more parking space
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Omar S. on 9/22/2016
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Good review, no problems 2 report..
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Tiffany L. on 9/18/2016
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Make sure the truck has gas , just because it was returned at 1/4 tank doesn't mean it should be rented out at that .the employee Phil said its to many trucks for him to make sure all the gas tanks are full
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Ruth W. on 9/18/2016
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Everything was horrible
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LAWRENCE R. on 9/14/2016
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Rented a 9' Cargo Van, the van bed was very dirty and the Right Rear tire was at 53psi and needed to be inflated to at least 70psi. Upon returning the equipment, I followed the sign instructions to wait with the equipment and someone would check me out. Nobody came out, nobody EVER comes out so I have to walk inside, give them the key and wait for them to go check me out. This is not a leisure activity, it is part of the business I do so every minute wasted doing this extra work for the employees has a cost associated that affects my bottom line. I had to inflate the tire on this van myself at the facility and it was a guessing game as I don't carry a tire gauge with me at all times
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James H. on 9/14/2016
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Friendly & efficient
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TYQUI R. on 9/6/2016
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The guy just walked up and started walking around the vehicle. I had no idea he even worked there he never said a word to me then he wrongly charged my card which caused an over draft of my bank account. They had no sympathy. The GM called me the next day wanting proof of the overdraft in order to correct their mistake.
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MARIUS D. on 9/3/2016
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Faster
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Pamela M. on 9/2/2016
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Nothing ,employees , Great jod
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bola l. on 8/30/2016
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Coach to be friendly and customer service oriented.
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JARROD M. on 8/30/2016
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Service was good
Maintain good customer services
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MOROTI G. on 8/30/2016
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Overall is excellent.
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Vieda W. on 8/29/2016
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The customer service is TERRIBLE. It should also become a practice to allow the customer to come in the office or to the cashier on the inside BEFORE charging them ANY balances if applicable. Changes was made to my account BEFORE leaving on the day of check-in and once I returned the truck EXTRA MILES was on the account and I was already charged without being allowed to show my original receipt where it was initialed so that I WOULD NOT BE CHARGED! All because of fast Eddy checking the truck in and then I was would that Phil, the manager is the only one to change it that's is nothing that can be done. I've rented twice here and I will NEVER DO IT AGAIN. The customer service is terrible.
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Sandra W. on 8/27/2016
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No improvements recommended. I had an excellent experience.
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SYLVIA S. on 8/24/2016
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Thank you for great customer service!
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Jennifer C. on 8/24/2016
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The trailer I rented had not been cleaned out upon return. We had to sweep it out before use. It was full of sand and debris.
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Valerie L. on 8/23/2016
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Staff is very helpful and friendly.
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Lumumba Y. on 8/21/2016
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A truck should not be provide for rent when a warning light on the tire system is on. Thankfully, it did not have a flat tire.
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LOVINA T. on 8/21/2016
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Excellent service
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Adrienne J. on 8/20/2016
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I always appreciate the level of service I receive at U-Haul of Landover. I also have a storage unit there. Phillip is very knowledgeable of U-Haul services and extremely resourceful. Thanks!
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William C. on 8/17/2016
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Reserved Furniture moving pads were not in truck as promised, called to have item taken off the bill but message was not conveyed to receiving location on one way rental. I was charged for "missing" pads. I have spent more time on phone trying to correct than I spent moving
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RAYNELL H. on 8/14/2016
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I am not giving a bad review just because of my last experience but for the past 2 years I was lead to believe as per my request for a climate control unit were true and accurate. Amit did not place me in a climate control unit and I am angry. There were a lot of mishaps that should not have occurred but I can not change the outcome moving is already stressful this just added to a much more bigger problem.
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Pranab B. on 8/13/2016
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I was given a truck that had a leaking radiator. Staff knew about the problem since the low-coolant light was on when I picked up the truck. The staff tried to charge me for the rental although I had called uhaul roadside assistance and was told to take the truck back 15 minutes after picking up the truck. Luckily I had taken a pic of the odometer with the low-coolant light on when I picked up the truck. The staff denied the truck had anything wrong with it and tried to charge me. Only when I showed them the pic I had taken, they changed their tune. I will never go back to this location again and wouldn't recommend anyone from using their services either. Manaher was upset uhaul roadside assistance told me to take the truck back to them instead of sending someone to fix the problem. Seemed like they know about the problem but instead of fixing it before renting it out, they wanted to rent it to an unsuspecting customer and have uhaul roadside assistance take care of the problem.
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