Customer Reviews for U-Haul Moving & Storage of Latrobe

310 reviews

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

Trevor S. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
4.0

Customer service needs better attention to customers time. Alot of waiting before and after.

Joi G. 
Rating:
5.0

The customer service Rep Kylie (misspelled ) was AMAZING!!!!! She was very busy and handled the customers before me with diligence and respect and promptly handled my transaction! She pulled the van up for me and had the heat running and ready! I truly appreciate these small things when going through a stressful move as a single mom! Definitely recommend this location! I will be a returning customer!!!!!

Amanda K. 
Rating:
5.0

The clerk who waited on me (Kylie?) Was wonderful. It was not my favorite day and she was welcoming and cheerful. Really helped the experience and I appreciated her!

April S. 
Rating:
5.0

One of the best places for secure place for your items

Peggy S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

Not clear on the pricing - we have been using the same van for about 2 months off and on (always for either one day or two) and each time the pricing is different. How can we find out what the price is going to be for usage.

Debra D. 
Rating:
5.0

Excellent experience!

John C. 
Rating:
5.0

Kylie, Sally and the other young woman were allllll VERY HELPFUL N FRIENDLY!! We had a few hiccups but they took care of us VERY PROMPTLY!! If I could give more stars I would. Huge kudos to these 3 women for making our stressful move very stressful on their end. Gena n Devyn

Devyn L.  |  First Impressions 
Rating:
5.0

Kylie is beyond helpful! It was a pleasure working with her to get everything we needed, and if I ever need uhaul again, I'll be looking for her!

MANJOT R. 
Rating:
5.0

I interacted with three team members and all were extremely helpful and accommodating. Excellent customer service skills.

John C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Staff was very helpful and courteous. The indoor parking for loading and u loading, plus the carts really helped!!

Devyn L.  |  Online Move In 
Rating:
5.0

professional, convenient location, courteous staff

Daniel F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN V. 
Rating:
5.0

Very friendly and very informative , loved the experience.

Charlene W. 
Rating:
5.0

Everything was great! The associates were very helpful when I picked and dropped off. Thank you!

Veronica B. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Kylie and Sally did an awesome job! Nice to see people take pride in what they do! Well done.

Sarah D. 
Rating:
5.0

Customer did not leave a comment.

Herbert M. 
Rating:
4.0

All associates involved in the move in process were very professional, courteous and helpful. You have a great staff.

Elaina K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lorraine A. 
Rating:
5.0

Again, very efficient! Extremely pleasant-wonderful service and experience!

Randolph P. 
Rating:
5.0

Customer did not leave a comment.

Collin K. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

robert k.  |  First Impressions 
Rating:
5.0

Fix your website.

Trenent H. 
Rating:
5.0

Customer did not leave a comment.

susan b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily S. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

I did not even make it to the counter and i was greeted by Kylie in a very pleasant (good morning!) She explained everything that i needed to know and made the process a very painless one. She was still there at the end of the day when i returned the truck and again, even after a long day was great to deal with!

Justin D. 
Rating:
4.0

When I dropped off the rental, I didn't realize that I was at the wrong location. That being said, the fellow at the desk was new and was by himself and he didn't know the procedure for checking in the rental.

GARRY K. 
Rating:
4.0

The drivers door wouldn't shut and I drive through rain and water came into the cab. The steering was awful. Hard to drive. A lot of play in the steering. I told the rep when I dropped off the van and nothing was done to compensate. I don't feel like I should've had to pay full price for this rental. This vehicle is not safe.

Rhonda W. 
Rating:
5.0

Customer did not leave a comment.

Brian W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jade B. 
Rating:
4.0

Good service

KIM R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Very Helpful Staff: James and Mike Thanks

Mike T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxie P. 
Rating:
5.0

Everything thing was great thanks!

Jackson G. 
Rating:
5.0

The guy,whoever he was,who opened my unit was amazing

Cassandra H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darren B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  First Impressions 
Rating:
5.0

Everyone was professional and friendly. They honored our reservation that the people in Florida screwed up

DEBORAH L. 
Rating:
5.0

Everyone was professional and helpful. Unit is clean and easy access

DEBORAH L.  |  First Impressions 
Rating:
5.0

Great experience!

Robert L. 
Rating:
5.0

Great and friendly staff.

Larry K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
1.0

Was supposed to be open at 7am. I arrived at 8 and no one there. Called uhaul and someone finally showed up at 8:30.

Terry D. 
Rating:
2.0

Vehicle was returned a day earlier with additional gas in it and was still charged 2 gallon of gas! It's not the $9.15 that is the issue; it's the principle! So whether someone could read the meter or was joy riding for 2 miles…. Idk! Not one representative followed up after my first contact with them!

GREGORY T. 
Rating:
5.0

One of the best Uhaul locations I've done business with

DILLON B. 
Rating:
5.0

The staff at this location is second to none. They work well together to give the customer an outstanding experience! Check in and check out is fast, all have great attitudes, and are very customer focused! The facility and lot are exceptional and provides easy access! I have rented equipment from 6 or 7 U-Haul faciloties in the past 4 months and the Latrobe one is the best and is what all should strive to be like!

Michael D. 
Rating:
5.0

Nothing. The whole process was very well done. Excellent location.

Analucia T. 
Rating:
5.0

Customer did not leave a comment.

Christian V. 
Rating:
5.0

Staff member helped with removing the trailer and was very friendly - excellent people skills - which are hard to find.

JON W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

The gentleman that checked me in was very knowledgeable and friendly. His suggestion for store space may be needed in the near future. The van I rented was very economical and easy to drive. All around made my life easier. Will rent from here again.

Judith H. 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Overall Experience 
Rating:
5.0

I have no comments. I was very satisfied with the whole operation from pick up return.

Darin D. 
Rating:
5.0

Very good experience. I believe the representative was Dave. Very nice and professional. Hooked the trailer up for me, asked if I had any questions and unhooked it for me when I returned it. Nice, well maintained equipment and great employees.

Bryan F. 
Rating:
5.0

Customer did not leave a comment.

MORGAN H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

This is a great uhaul location. The employees are very friendly and helpful. This is the uhaul I will come back to.

taura Y. 
Rating:
5.0

The best of everything. So nice I would move in there and live. From staff to building a number 1. I rented years ago from a private company had to throw all my stuff out and stand in the elements. This is like a resort.

Cheryl K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

nothing, everything was clean and in good working order.

Geza W. 
Rating:
2.0

He was rude and getting upset when you ask questions.

WYNEEK R. 
Rating:
4.0

Customer did not leave a comment.

tom G. 
Rating:
5.0

We rented the unit and moved in the next morning, so that was very convenient and quick. The rental prices for both the uhaul(cargo van) & storage unit was definitely a good deal & the employees were very helpful, kind and patient although we mainly talked to one guy. Would absolutely use again to rent a uhaul & very content w the safety of my items, and the price for providing it.

Heaven W. 
Rating:
5.0

Customer did not leave a comment.

DARREN E.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

PAMELA N. 
Rating:
5.0

Very good operation

rudy y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mike K. 
Rating:
3.0

Customer did not leave a comment.

ADAM L. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Clean and friendly! Highly recommend this location!

kevin H. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

RUTH F. 
Rating:
5.0

Customer did not leave a comment.

Mary W.  |  First Impressions 
Rating:
5.0

The door on the trailer sticks when opening

scott A. 
Rating:
5.0

Customer did not leave a comment.

Anita B. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
3.0

Customer did not leave a comment.

SANDRA B.  |  First Impressions 
Rating:
5.0

Nothing! Quick easy very professional. Equipment was ready clean and well maintained. Would recommend this place to anyone. Would use you services again.

thomas T. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
1.0

Piss poor service!!! RUDE AND UNPROFESSIONAL!! NEVER AGAIN!! 20 years of giving you my business!! NEVER!! FRIGGIN AGAIN!!!!

JON S. 
Rating:
5.0

Customer did not leave a comment.

Monte H. 
Rating:
1.0

We got charged an extra day because the lack of communication between uhaul locations. When calling me THE MORNING of being due the lady was nothing but rude. When calling when we got a flat tire the lady continued to be rude and saying she would help and call back and never did.

BRODY P. 
Rating:
3.0

At the Latrobe storage all the door access reader did not work and didn’t have 24 hour access

karen p.  |  First Impressions 
Rating:
5.0

GREAT SERVICE & SMILE THANK YOU

Pasquale M. 
Rating:
5.0

Customer did not leave a comment.

Roxie P.  |  First Impressions 
Rating:
5.0

The manager at the Latrobe, PA store was very professional. He realized I was charged a fee inadvertently and gave me a credit. I told him we will use them again, because of his quick and correct decision.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

David F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WAYNE W. 
Rating:
5.0

Windows were so dirty with a thick film at dusk.My husband & I are experienced drivers of long wheel base tailors 5th wheels.I teach defensive driving & this is hazardous impeding the driver vision. We had to stop at a grocery store get bottle of Windex paper towels. It took 45 minutes of time we didn't have to make vehicle safe to drive. I took pictures of the windows. Corporate should see. Either pay for my services of ensuring a safe vehicle or discount the bill. I can provide pictures. Holly Clark RN American Red Cross Defensive Driving Education Management MNDOT

William C. 
Rating:
5.0

We only needed to rent the truck for 24 hours, which is what we did. We did not even haul anything, it was basically for travel since all of the car rentals were booked. $460 is a little steep for 24 hours!

Greg P. 
Rating:
5.0

There was broken glass in it I had to clean out before I could load.

John M. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
4.0

Rented a 26 foot truck, but nobody called to let us know it was in the shop and unavailable the morning of pick-up. We had to pick-up another truck some 30 miles away at another location yet was charged mileage from that location.

George K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

There was mud on the driver's side floor. After unloading, a few miles down the road, it started sputtering. Had to pull off road it was so bad, almost shut off by itself. I shut it off, then re-started it a minute later and it recovered, luckily. Thought it was gonna let me sit.

Derrick W. 
Rating:
5.0

Very Pleasant experience!

Justin D. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Everything was great….

DON B. 
Rating:
5.0

Customer did not leave a comment.

samuel C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The truck was horrible. It had a broken lift gate, the engine seemed to be having trouble with high idling, and the drivers side door was hard to close without slamming it. The customer service was 100% excellent, I just wish the truck hadn't been such a pain.

Suzanne P. 
Rating:
3.0

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  First Impressions 
Rating:
5.0

Great customer service. Really worked hard to try to help meet our moving needs & ensure move went as smoothly as possible.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very helpful, explained things well. Very good location.

belle s.  |  First Impressions 
Rating:
5.0

Dave Anadale was very helpful in answering my questions and bringing the truck right up to the front door. I did not even get wet in the rain.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

diana b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETE P. 
Rating:
4.0

Customer did not leave a comment.

diana B. 
Rating:
5.0

I think they're doing a good job now.

David S. 
Rating:
5.0

Nothing

rudy Y. 
Rating:
3.0

when person orders on line ,they should get vehicle when they want ,,I had to wait 4 hours before I could get truck I ordered ,,not acceptable in my book ,,I ordered on line but still had to wait 4 extra hrs before truck was there

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
4.0

Customer did not leave a comment.

PETE P. 
Rating:
2.0

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn’t make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else’s contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don’t pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn’t that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I’m disappointed and upset at this situation.

Tressa N.  |  First Impressions 
Rating:
4.0

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  First Impressions 
Rating:
5.0

Everything laided out great

rudy y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeanine d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Linda c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aliaya S.  |  Online Move In 
Rating:
5.0

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
1.0

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  First Impressions 
Rating:
5.0

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  First Impressions 
No reviews have been submitted for this location.

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