Customer Reviews for U-Haul Moving & Storage of Latrobe

206 reviews

1072 Mountain Laurel Plaza   Latrobe, PA 15650

(724) 532-0735

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(724) 532-0735

1072 Mountain Laurel Plaza
Latrobe, PA 15650

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

lynda t.  |  Overall Experience 
Rating:
4.0

Rented a 26 foot truck, but nobody called to let us know it was in the shop and unavailable the morning of pick-up. We had to pick-up another truck some 30 miles away at another location yet was charged mileage from that location.

George K. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

john t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

There was mud on the driver's side floor. After unloading, a few miles down the road, it started sputtering. Had to pull off road it was so bad, almost shut off by itself. I shut it off, then re-started it a minute later and it recovered, luckily. Thought it was gonna let me sit.

Derrick W. 
Rating:
5.0

Very Pleasant experience!

Justin D. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Everything was great….

DON B. 
Rating:
5.0

Customer did not leave a comment.

samuel C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth H. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

The truck was horrible. It had a broken lift gate, the engine seemed to be having trouble with high idling, and the drivers side door was hard to close without slamming it. The customer service was 100% excellent, I just wish the truck hadn't been such a pain.

Suzanne P. 
Rating:
3.0

Customer did not leave a comment.

Pam N.  |  Overall Experience 
Rating:
3.0

I feel like I was an inconvenience. Went in there two weeks ago and there were two guys who immediately got out of their seats to answers my questions and help me if needed. Went in a few days ago again and the two girls at the desk seemed like I was a bother, especially the one who primarily helped me.

Lukas G.  |  First Impressions 
Rating:
5.0

Great customer service. Really worked hard to try to help meet our moving needs & ensure move went as smoothly as possible.

TERRY P. 
Rating:
3.0

I gave an average score because I only used this unit for one week and was still charged full price . There should be some kind of refund in those cases or pro rated amount . $80 for one week is insane

Stacey C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH H. 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Very helpful, explained things well. Very good location.

belle s.  |  First Impressions 
Rating:
5.0

Dave Anadale was very helpful in answering my questions and bringing the truck right up to the front door. I did not even get wet in the rain.

Charles S. 
Rating:
4.0

Customer did not leave a comment.

diana b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PETE P. 
Rating:
4.0

Customer did not leave a comment.

diana B. 
Rating:
5.0

I think they're doing a good job now.

David S. 
Rating:
5.0

Nothing

rudy Y. 
Rating:
3.0

when person orders on line ,they should get vehicle when they want ,,I had to wait 4 hours before I could get truck I ordered ,,not acceptable in my book ,,I ordered on line but still had to wait 4 extra hrs before truck was there

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

mike C. 
Rating:
4.0

Customer did not leave a comment.

PETE P. 
Rating:
2.0

I recently as of earlier today got a storage unit at one of your facilities and as we were done with payment of the unit, I was told I had to purchase a lock from the facility because mine was not acceptable. No where on the website or in the office does it say I am required to purchase a lock from your company. I had already purchased my own and was told it was not permitted. I questioned it and the guy who checked me out said he doesn’t make the rules, I asked for it in writing to that he did not give me any information. I was not told what unit was mine, I was not told any information regarding access to the unit, the hours, how to use the loading bays, nothing. I was also told I needed to give someone else’s contact information who did not live in the same residence as myself, to that I told the guy I had no one, and he told me I needed it in order to even get the unit, and that was not disclosed online during the reservation either. When I asked why, he said in case you don’t pay. I had to ask for my unit number. To that I was handed a map and was told to have a good day. I have had units before, and this is by far the worst customer service I have had with a place. I chose this one because it is climate controlled. I got to my unit and found something yellow on the floor, which led me to believe there was vermin urine on the floor because my unit had a big black rodent trap. There was nothing near by to clean the floor, so I have to then bring stuff in next time I am there to address that issue. If there is rodents in the units, or a possibility, why wasn’t that disclosed during the check out process? I figured with Uhaul being a well known company, you would have had someone working for you that really cared about the customer. I’m disappointed and upset at this situation.

Tressa N.  |  First Impressions 
Rating:
4.0

Disappointed that I didn't get the storage unit I wanted, but general manager went out of his way to make me happy. I was more than pleased with the service.

LOIS S.  |  First Impressions 
Rating:
5.0

Nothing. Great people. Always helpful.

James V. 
Rating:
3.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Everything laided out great

rudy y.  |  First Impressions 
Rating:
5.0

Nothing everything was great

Matthew B. 
Rating:
5.0

The general manager was amazing. Out of all the times we've rented trucks the past few months he is the only one who actually took time to talk to us, gave us a pamphlet advertising other offers at your company has, and was just an overall friendly customer service oriented guy

Miranda S. 
Rating:
5.0

Customer did not leave a comment.

Colleen R. 
Rating:
5.0

Customer did not leave a comment.

jeanine d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK Z. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Great location and employees are helpful and professional.

JOe N. 
Rating:
4.0

My rental was a smooth experience except I was not told about the return procedure. It felt like they assumed that I knew their return procedure and I did not. Otherwise, a positive rental experience.

Conrad W. 
Rating:
5.0

Stay the same.

Gene C. 
Rating:
5.0

Customer did not leave a comment.

Sally M.  |  First Impressions 
Rating:
5.0

Both gentlemen who took care of me were courteous and friendly. Very great service! Thankyou!

LILLIE W. 
Rating:
5.0

Customer did not leave a comment.

Linda c.  |  First Impressions 
Rating:
1.0

Was told I would have it for 24 hours then when I arrived was told that they did not save my reservation and I would have to have back in early which was not the plan ! Then was charged extra for a couple water bottles that I was literally picking up the moment I opened the door on top of being charged much more

ashley F. 
Rating:
5.0

Customer did not leave a comment.

Aliaya S.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

You need to rent mobility scooters, That would be a great thing for people like me and a lot of others to be able to rent one then do things with our family we can't do now, Please take that into consideration. Thanks Sandi Balik

jerry B. 
Rating:
5.0

Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.

Beverly H.  |  First Impressions 
Rating:
1.0

Everything about my experience was "Poor" at best. First, they changed my pickup location to be almost an hour from the original place that I had reserved. Then, they changed my drop off location to be different and said 'i agreed' to it (which I didn't). I called the places for help and they wouldn't help me. They told me to call the uhaul 800 number. I called and was on hold for 45 minutes and when i finally got to speak with someone, they transferred me again for another 10 minutes only to find out they couldn't help me. I tried to add a day to my reservation since they changed my drop off location and was told that they wouldn't. The truck was already booked, which makes no sense that they couldn't find another truck because the original place that i reserved for had 6 trucks parked there and when i dropped off the truck (early) - that place had probably close to 25 trucks that could have been rented. I will never, ever use uhaul again as long as i live. it was a horrible experience and ruined my mother's birthday plans that i had made but had to leave early because of this nightmare caused by uhaul changing my pick up and drop off locations! What a horrible company!

Michelle K. 
Rating:
5.0

I'm happy this deluxe location is only two miles away from home. The on-line reservation works to a customer's benefit as my van was there at my pickup time even though the staff noted several people wanted to rent it... I didn't need them when they had the van out but they also have a great assortment of boxes for various purposes the day after my rental....Another aspect of this location is the high security storage units...They've put a lot into the old KMart location. Good luck to this location.

Ray H. 
Rating:
1.0

My disappointment started with the scheduler who said all 15' trucks had left my original Greensburg rental location due to walkins, and none would return or be available Saturday morning, the 29th of May; and my reservation was from mid- April, so none pre-dated it. Also, I was at the Greensburg location last Saturday and the man assured me that they would have a 15' truck on the 29th. So, the scheduler forced me to drive beyond my destination to this Laurel location, but as I was driving past Greensburg there were two 15' trucks in front!!! Regardless of which staff member screwed-up; I left this experience feeling I was lied- to and mistreated. The Laurel location did not have the truck ready with my dolley and pads, he put the wrong location on the paperwork, and the wrong amount, The scheduler said she would add 20 free miles which were not included, and I had to wait 15 minutes to get the truck equipped. Worst experience we ever had with U-Haul, not to mention calls going directly to a national scheduler and waiting 30 min to connect! Perhaps a $50 refund would mend the wounds, if you were truly interested in customer care?! Finally, to end on a good note, your team at Glenshaw, PA have always done an excellent job for me, in refilling propane, truck rentals, hitch installations and hitch replacements. They earned our loyalty through the years, but this was a one-way move and had to involve others. Thank you. Sincerely,

John A. 
Rating:
4.0

Customer did not leave a comment.

Shane J. 
Rating:
5.0

Friendly and easy transaction

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Vincent O. 
Rating:
3.0

Back of truck was dirty. Got a Walmart bag of dirt and scrap off floor before I could load it.

Rich D. 
Rating:
5.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David Z. 
Rating:
5.0

Customer did not leave a comment.

DEBRA H. 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  Online Move In 
Rating:
5.0

Super clean, trailer was new and updated, employees super friendly and knowledgeable. Will definitely use them again. Thank you!

Richard C. 
Rating:
1.0

First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.

Juanita E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matt M. 
Rating:
5.0

Waiting for the front access construction to be completed.

doug s.  |  Overall Experience 
Rating:
5.0

Very good service. Prompt and friendly.

Richard L. 
Rating:
5.0

Great customer service, honest nd fair

GREGORY D. 
Rating:
3.0

Make sure compartments are clean. The trailer floor had grease on it. I didn't notice it until we were unloading and it was on feet of furniture. Put stain on carpet in apartment. Also trailers need Jack's installed. Very hard to hitch to truck.

Bob H. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Had the equipment I needed and was an easy process thank you

Thomas S. 
Rating:
5.0

Manager had to repair broken electrical wire on trailer for turn signal to work. This location is a huge Storage facility and he had to repair outside in the pouring rain because apparently Uhaul does not care enough about their employees will not provide them with atleast (1) Garage Service Bay in this huge facility to service the equipment, install hitches, etc. The employees have to do it all in the rain, snow, wind, cold temperatures. Nice Going Uhaul!!!

Keith L. 
Rating:
2.0

The van spelled like sewage. I call the facility and the woman said she mo]Ed out what was in there and it would go away eventually.

Judith H. 
Rating:
3.0

I walked in a little before 9. The doors were open and NO ONE was there. The first employee I met was friendly and provided awesome service. He apologized for whoever unlocked the doors and disappeared. You should look into this and the employee who helped me should be promoted. The person who wasn't there should be fired.

Ryan Z. 
Rating:
5.0

Every employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!😊👍

TONIA E.  |  First Impressions 
Rating:
5.0

Very nice and awesome staff that are 100% there to help and please the customer. Very kind and professional staff! I would highly recommend them 100% Thank you Latrobe U Haul for meeting my needs and then some!

tonia E. 
Rating:
4.0

I reserved a pick up truck and received a phone call an hour and a half before I was due to pick it up that it wasn't available. I took a box truck instead. When leaving, the mileage and gas didn't match what was on the paper. The guy working said to see him when I returned. I rushed through everything to get the truck back before they closed, but he still wasn't there when I returned which caused some confusion for the guy receiving the truck back. All was handled well and taken care of but after a long day of moving an entire house by myself, it would've been nice to just be able to drop the truck off without issue.

Irishmae E. 
Rating:
5.0

Customer did not leave a comment.

Samuel C. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

The store rushed to open. Constant computer problems. Employees don't know what they are doing. At this location they are currently renting storage space that isn't even built and ready yet. Charging for 90 dollars a month for nothing. The older lady that works in this location is a total bitch with no customer service skills. Manager is no where to be found on the weekends when normal hard working Americans are available. Nor do the employees know how to pick up the phone and contact the manager. After my experience I will not only find some place else to rent but have no problem driving completely out of my way to never give uhaul my business again.

WILES S. 
Rating:
5.0

Well done and reservation worked as I had hoped. Friendly staff. Thank you.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Easy and convenient move. Very helpful and willing to answer all questions.

Hach C.  |  First Impressions 
Rating:
5.0

This was quick and easy. Everyone I dealt with was friendly. A+!

James V. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN C.  |  First Impressions 
Rating:
5.0

Mike was above average in service, timeliness and professionalism. I will tell others about this new location and the overall great customer experience. Thanks UHaul and Mike.

Gene C. 
Rating:
5.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Recently had work done on our vehicle and don't have rent a car coverage. Got price from a car rental place and it was so expensive. Decided to try U-Haul and they saved us hundreds of dollars. So U-Haul needs to advertise this and not just for moving. Kylie, Mike and Sally are worth their weight in gold.

RUSSELL H. 
Rating:
5.0

Michael Caddy was extremely helpful and courteous. He helped me choose the appropriate sized uhaul for the job. He informed me he was the manager of the location. I was very impressed how quickly he tended to my needs. I will definitely recommend this location to everyone.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Lorrie D. 
Rating:
1.0

This was the last time I'll ever use U-Haul. First, I reserved an appliance dolly and when I arrived, there wasn't one for me. I had to drive 16 miles round trip to another location to get one (and still had to pay for it) and they didn't even subtract that mileage off of my total miles put on. Then to top it off, the day I returned it, I received multiple calls in a row claiming I never dropped the keys off (which I did, they got caught on something in the box) and the employee was extremely rude and condescending. Shut your Greensburg location down. Your company is a joke.

ELIJAH H. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

judy E. 
Rating:
5.0

Mike was exceptional to work with. When I had to make last minute changes, he was accommodating and kind. When there were a lot of customers, he was efficient and professional.

Lorrie D. 
Rating:
5.0

Louis from Amish Buildings of Latrobe has been a huge help in securing UHaul vehicles for me. I especially like the person to person aspect rather than everything done on line . It has made my experience so much better. Michael at Mountain View Plaza had the cargo van ready and waiting for me ! No problems snd the service was quick and easy! Thank you both for your help and making my experiences great!

Peggy Z. 
Rating:
5.0

Great experience. Great customer service. Truck was very clean and maintained. Thank you for the quick service. In and out.

rich I. 
Rating:
2.0

I was charged for two days rental and only had the truck one. The mileage is also incorrect being that I only used the truck in town but unfortunately I have no proof of this. I will be much more careful next time.

Judith H. 
Rating:
5.0

Great customer service and a very nice van

greg L. 
Rating:
2.0

Customer did not leave a comment.

SPENCER G. 
Rating:
5.0

Overall good experience.

kerry P. 
Rating:
3.0

The paperwork takes way too long to process. Most people that are renting truck or van have limited time to spare. There has to be a better faster process; on line is fine, but you still have to wait in line and finish the transaction

Bob A. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
5.0

Fast clean friendly!!

cherie R. 
Rating:
5.0

Mike went waaaay beyond his call to duty to help my husband and I. We happened to have a serious moving nightmare and if it wasn't for Mike the move would've taken 2 days instead of 1. If I could give this location 100 stars, I would. Thank you Mike, you truly are my moving needs hero!!!

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

Darin D. 
Rating:
5.0

Mike and his associates did all they could to help me overcome complicated situations and did it with class and a smile. Overly helpful and attentive, I absolutely look forward to dealing with them in the future and will surely send any business I know of their way.

michael S. 
Rating:
3.0

I was told an extra day rental would be $19.95, Cost $49.95.Need to be upfront with cost!

ron K. 
Rating:
5.0

Customer did not leave a comment.

Steve F. 
Rating:
5.0

Customer service was excellent and the man who helped me with pickup and delivery of the trailer was exceptional. He ensured the trailer was attached to my vehicle, all electric connections were made and functional, and even attached the safety chains for me! It's rare these days (unfortunately) to get great customer service and the only time an employer hears from it's customers is when there's a problem... I intend to change that, I routinely reach out when someone proves to be an asset to a company so they get recognized for "going the extra mile". I make an effort to ensure the employer knows how important that person is to their operation when they prove to be an asset to a company. He's an absolute asset to your company and should be rewarded for his excellent commitment to customer service.

MATT G. 
Rating:
5.0

Customer did not leave a comment.

Francine L. 
Rating:
5.0

Customer did not leave a comment.

Brooke Z. 
Rating:
3.0

It was exceedingly difficult to pick up and drop off the truck. The customer service person I spoke to on the phone was rude and the wait time to speak to her was ridiculous. I will likely not use uhaul in the future nor will I recommend this company.

Michelle P. 
Rating:
5.0

The young man who helped me was very sweet and kind. He gave the impression that he liked to help people and even brought me stool to sit on as i waited outside for my brother-in-law to arrive to help me.

ANITA P. 
Rating:
5.0

I would recommend your services to anyone in need of a Rental Vehicle.

vince D. 
Rating:
5.0

Customer did not leave a comment.

Joe C. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

jeff F. 
Rating:
3.0

All went well with the trailer rental. Being this location is close to my address I will continue to rent equipment when needed.

ken M. 
Rating:
5.0

Customer did not leave a comment.

Harold E. 
Rating:
5.0

very excellent

Emily K. 
No reviews have been submitted for this location.

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