Everything laided out greatrudy y. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Latrobe
Latrobe, PA 15650
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was greatMatthew B.
The general manager was amazing. Out of all the times we've rented trucks the past few months he is the only one who actually took time to talk to us, gave us a pamphlet advertising other offers at your company has, and was just an overall friendly customer service oriented guyMiranda S.
Customer did not leave a comment.Colleen R.
Customer did not leave a comment.jeanine d. | First Impressions
Customer did not leave a comment.PATRICK Z.
Customer did not leave a comment.David T.
Great location and employees are helpful and professional.JOe N.
My rental was a smooth experience except I was not told about the return procedure. It felt like they assumed that I knew their return procedure and I did not. Otherwise, a positive rental experience.Conrad W.
Stay the same.Gene C.
Customer did not leave a comment.Sally M. | First Impressions
Both gentlemen who took care of me were courteous and friendly. Very great service! Thankyou!LILLIE W.
Customer did not leave a comment.Linda c. | First Impressions
Was told I would have it for 24 hours then when I arrived was told that they did not save my reservation and I would have to have back in early which was not the plan ! Then was charged extra for a couple water bottles that I was literally picking up the moment I opened the door on top of being charged much moreashley F.
Customer did not leave a comment.Aliaya S. | Online Move In
Customer did not leave a comment.Justin S.
You need to rent mobility scooters, That would be a great thing for people like me and a lot of others to be able to rent one then do things with our family we can't do now, Please take that into consideration. Thanks Sandi Balikjerry B.
Move in date is 6/15/2021!! Went in location to review facility and confirm details for MOVE IN JUNE 15th.Beverly H. | First Impressions
Everything about my experience was "Poor" at best. First, they changed my pickup location to be almost an hour from the original place that I had reserved. Then, they changed my drop off location to be different and said 'i agreed' to it (which I didn't). I called the places for help and they wouldn't help me. They told me to call the uhaul 800 number. I called and was on hold for 45 minutes and when i finally got to speak with someone, they transferred me again for another 10 minutes only to find out they couldn't help me. I tried to add a day to my reservation since they changed my drop off location and was told that they wouldn't. The truck was already booked, which makes no sense that they couldn't find another truck because the original place that i reserved for had 6 trucks parked there and when i dropped off the truck (early) - that place had probably close to 25 trucks that could have been rented. I will never, ever use uhaul again as long as i live. it was a horrible experience and ruined my mother's birthday plans that i had made but had to leave early because of this nightmare caused by uhaul changing my pick up and drop off locations! What a horrible company!Michelle K.
I'm happy this deluxe location is only two miles away from home. The on-line reservation works to a customer's benefit as my van was there at my pickup time even though the staff noted several people wanted to rent it... I didn't need them when they had the van out but they also have a great assortment of boxes for various purposes the day after my rental....Another aspect of this location is the high security storage units...They've put a lot into the old KMart location. Good luck to this location.Ray H.
My disappointment started with the scheduler who said all 15' trucks had left my original Greensburg rental location due to walkins, and none would return or be available Saturday morning, the 29th of May; and my reservation was from mid- April, so none pre-dated it. Also, I was at the Greensburg location last Saturday and the man assured me that they would have a 15' truck on the 29th. So, the scheduler forced me to drive beyond my destination to this Laurel location, but as I was driving past Greensburg there were two 15' trucks in front!!! Regardless of which staff member screwed-up; I left this experience feeling I was lied- to and mistreated. The Laurel location did not have the truck ready with my dolley and pads, he put the wrong location on the paperwork, and the wrong amount, The scheduler said she would add 20 free miles which were not included, and I had to wait 15 minutes to get the truck equipped. Worst experience we ever had with U-Haul, not to mention calls going directly to a national scheduler and waiting 30 min to connect! Perhaps a $50 refund would mend the wounds, if you were truly interested in customer care?! Finally, to end on a good note, your team at Glenshaw, PA have always done an excellent job for me, in refilling propane, truck rentals, hitch installations and hitch replacements. They earned our loyalty through the years, but this was a one-way move and had to involve others. Thank you. Sincerely,John A.
Customer did not leave a comment.Shane J.
Friendly and easy transactionDonald G.
Customer did not leave a comment.Vincent O.
Back of truck was dirty. Got a Walmart bag of dirt and scrap off floor before I could load it.Rich D.
Customer did not leave a comment.Brian B. | First Impressions
Customer did not leave a comment.David Z.
Customer did not leave a comment.DEBRA H.
Customer did not leave a comment.Robert S. | Online Move In
Super clean, trailer was new and updated, employees super friendly and knowledgeable. Will definitely use them again. Thank you!Richard C.
First off they never state online that this facility is still being built and that it is a construction area. They left a new employee alone and when he tried to call the manager of the store to get help the manager turned his phone off. The manager of the store never called me back. They owe me money and one month of storage and I have not seen this yet. Another customer tripped over wires on the ground left uncovered for you to trip on.Juanita E. | First Impressions
Customer did not leave a comment.Matt M.
Waiting for the front access construction to be completed.doug s. | Overall Experience
Very good service. Prompt and friendly.Richard L.
Great customer service, honest nd fairGREGORY D.
Make sure compartments are clean. The trailer floor had grease on it. I didn't notice it until we were unloading and it was on feet of furniture. Put stain on carpet in apartment. Also trailers need Jack's installed. Very hard to hitch to truck.Bob H.
Customer did not leave a comment.Ronald L.
Customer did not leave a comment.Joseph R.
Had the equipment I needed and was an easy process thank youThomas S.
Manager had to repair broken electrical wire on trailer for turn signal to work. This location is a huge Storage facility and he had to repair outside in the pouring rain because apparently Uhaul does not care enough about their employees will not provide them with atleast (1) Garage Service Bay in this huge facility to service the equipment, install hitches, etc. The employees have to do it all in the rain, snow, wind, cold temperatures. Nice Going Uhaul!!!Keith L.
The van spelled like sewage. I call the facility and the woman said she mo]Ed out what was in there and it would go away eventually.Judith H.
I walked in a little before 9. The doors were open and NO ONE was there. The first employee I met was friendly and provided awesome service. He apologized for whoever unlocked the doors and disappeared. You should look into this and the employee who helped me should be promoted. The person who wasn't there should be fired.Ryan Z.
Every employee was very nice, kind, professional and helpful! I would highly recommend them! And their rates were very reasonable. I'm glad I chose U Haul storage and truck rentals! Fantastic service!😊👍TONIA E. | First Impressions
Very nice and awesome staff that are 100% there to help and please the customer. Very kind and professional staff! I would highly recommend them 100% Thank you Latrobe U Haul for meeting my needs and then some!tonia E.
I reserved a pick up truck and received a phone call an hour and a half before I was due to pick it up that it wasn't available. I took a box truck instead. When leaving, the mileage and gas didn't match what was on the paper. The guy working said to see him when I returned. I rushed through everything to get the truck back before they closed, but he still wasn't there when I returned which caused some confusion for the guy receiving the truck back. All was handled well and taken care of but after a long day of moving an entire house by myself, it would've been nice to just be able to drop the truck off without issue.Irishmae E.
Customer did not leave a comment.Samuel C.
Customer did not leave a comment.Robert H.
The store rushed to open. Constant computer problems. Employees don't know what they are doing. At this location they are currently renting storage space that isn't even built and ready yet. Charging for 90 dollars a month for nothing. The older lady that works in this location is a total bitch with no customer service skills. Manager is no where to be found on the weekends when normal hard working Americans are available. Nor do the employees know how to pick up the phone and contact the manager. After my experience I will not only find some place else to rent but have no problem driving completely out of my way to never give uhaul my business again.WILES S.
Well done and reservation worked as I had hoped. Friendly staff. Thank you.Matthew C.
Customer did not leave a comment.Ralph S.
Easy and convenient move. Very helpful and willing to answer all questions.Hach C. | First Impressions
This was quick and easy. Everyone I dealt with was friendly. A+!James V.
Customer did not leave a comment.JONATHAN C. | First Impressions
Mike was above average in service, timeliness and professionalism. I will tell others about this new location and the overall great customer experience. Thanks UHaul and Mike.Gene C.
Customer did not leave a comment.Anthony M.
Recently had work done on our vehicle and don't have rent a car coverage. Got price from a car rental place and it was so expensive. Decided to try U-Haul and they saved us hundreds of dollars. So U-Haul needs to advertise this and not just for moving. Kylie, Mike and Sally are worth their weight in gold.RUSSELL H.
Michael Caddy was extremely helpful and courteous. He helped me choose the appropriate sized uhaul for the job. He informed me he was the manager of the location. I was very impressed how quickly he tended to my needs. I will definitely recommend this location to everyone.Timothy S.
Customer did not leave a comment.Lorrie D.
This was the last time I'll ever use U-Haul. First, I reserved an appliance dolly and when I arrived, there wasn't one for me. I had to drive 16 miles round trip to another location to get one (and still had to pay for it) and they didn't even subtract that mileage off of my total miles put on. Then to top it off, the day I returned it, I received multiple calls in a row claiming I never dropped the keys off (which I did, they got caught on something in the box) and the employee was extremely rude and condescending. Shut your Greensburg location down. Your company is a joke.ELIJAH H.
Customer did not leave a comment.Chad M.
Customer did not leave a comment.judy E.
Mike was exceptional to work with. When I had to make last minute changes, he was accommodating and kind. When there were a lot of customers, he was efficient and professional.Lorrie D.
Louis from Amish Buildings of Latrobe has been a huge help in securing UHaul vehicles for me. I especially like the person to person aspect rather than everything done on line . It has made my experience so much better. Michael at Mountain View Plaza had the cargo van ready and waiting for me ! No problems snd the service was quick and easy! Thank you both for your help and making my experiences great!Peggy Z.
Great experience. Great customer service. Truck was very clean and maintained. Thank you for the quick service. In and out.rich I.
I was charged for two days rental and only had the truck one. The mileage is also incorrect being that I only used the truck in town but unfortunately I have no proof of this. I will be much more careful next time.Judith H.
Great customer service and a very nice vangreg L.
Customer did not leave a comment.SPENCER G.
Overall good experience.kerry P.
The paperwork takes way too long to process. Most people that are renting truck or van have limited time to spare. There has to be a better faster process; on line is fine, but you still have to wait in line and finish the transactionBob A.
Customer did not leave a comment.Russell J.
Fast clean friendly!!cherie R.
Mike went waaaay beyond his call to duty to help my husband and I. We happened to have a serious moving nightmare and if it wasn't for Mike the move would've taken 2 days instead of 1. If I could give this location 100 stars, I would. Thank you Mike, you truly are my moving needs hero!!!Jennifer J.
Customer did not leave a comment.Darin D.
Mike and his associates did all they could to help me overcome complicated situations and did it with class and a smile. Overly helpful and attentive, I absolutely look forward to dealing with them in the future and will surely send any business I know of their way.michael S.
I was told an extra day rental would be $19.95, Cost $49.95.Need to be upfront with cost!ron K.
Customer did not leave a comment.Steve F.
Customer service was excellent and the man who helped me with pickup and delivery of the trailer was exceptional. He ensured the trailer was attached to my vehicle, all electric connections were made and functional, and even attached the safety chains for me! It's rare these days (unfortunately) to get great customer service and the only time an employer hears from it's customers is when there's a problem... I intend to change that, I routinely reach out when someone proves to be an asset to a company so they get recognized for "going the extra mile". I make an effort to ensure the employer knows how important that person is to their operation when they prove to be an asset to a company. He's an absolute asset to your company and should be rewarded for his excellent commitment to customer service.MATT G.
Customer did not leave a comment.Francine L.
Customer did not leave a comment.Brooke Z.
It was exceedingly difficult to pick up and drop off the truck. The customer service person I spoke to on the phone was rude and the wait time to speak to her was ridiculous. I will likely not use uhaul in the future nor will I recommend this company.Michelle P.
The young man who helped me was very sweet and kind. He gave the impression that he liked to help people and even brought me stool to sit on as i waited outside for my brother-in-law to arrive to help me.ANITA P.
I would recommend your services to anyone in need of a Rental Vehicle.vince D.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.James V.
Customer did not leave a comment.jeff F.
All went well with the trailer rental. Being this location is close to my address I will continue to rent equipment when needed.ken M.
Customer did not leave a comment.Harold E.
very excellentEmily K.
I waited with the vehicle per instructions. No one came out. I went into the office - no one was present. The office was dark and looked abandoned. I had to call the office phone, which auto-forwarded to the attendant's mobile device.The attendant came out later, but was rude. He did not wear a mask per Pennsylvania guidelines. He acted like I was doing him a favor. He implied I left the truck mats dirty. He refused to credit for the missing furniture pads and instead filed a complaint against the location where I picked up the truck. He then made a snarky comment about him being a "nice guy". This employee is not a good service representative for your brand.GREGORY S.
We had to go to 3 different locations to finally get a truck. We didn't get the size we wanted, and had to drive over 45 min out of the way to finally get to one. The shop owners at the first 2 places were rude and not at all helpful.danilo P.
Customer did not leave a comment.Richard H.
Customer did not leave a comment.Robert D.
Awesome experience very knowledgeable staff.Robert H.
Customer did not leave a comment.JAMES P.
Customer did not leave a comment.Gregory P.
Customer did not leave a comment.Brian P.
Pull the franchise off the woman in acme. I had to drive 30 months out of the way twice because she couldn't be bothered to meet me to give me the truck I had reserved.Walter R.
Customer did not leave a comment.Judith S.
Customer did not leave a comment.Sam S.
Customer did not leave a comment.borett W.
Customer did not leave a comment.Doug P.
Mike was very friendly and knowledgeable!Janet H.
every thing was fine ,,,except i ordered a ford van,,,,and all they had was GMCdenny M.
Customer did not leave a comment.Melvin D.
Customer did not leave a comment.dorette W.
Overall great. A little dirty inside the load area, but nothing a quick sweep didn't cure.Thomas N.
Customer did not leave a comment.STEPHEN P.
Night and day experience from pickup to drop off. The staff dropping off was incredibly helpful and professional I went from thinking i wish there where more options than I haul to very pleased after my drop off experienceBrent P.
Customer did not leave a comment.Pamela M.
I've been renting from U-haul for decades when the need arose. This particular experience is at the very top. Friendly, knowledgeable, efficient and quick is a very combination. Thank You!ed M.
Customer did not leave a comment.laura E.
Customer did not leave a comment.john P.
Customer did not leave a comment.Mark F.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!