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JERRY RCustomer Reviews for U-Haul Moving & Storage of Lawton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Satisfied
BERDINA P | Overall ExperienceOnly 2 people working during the busiest part of the day maybe the mco should let the gm hire more people or raise the budget to give more hours to current employees
GARNETT S | First ImpressionsEmployee used a c- looking device to lift the auto transport off the receiver of the truck. It appeared as if the transport jack was not long enough. Used auto transport’s in the past with no problems.
MICHAEL GHeather was awesome. She made sure I was set to go and even lifted the trailer onto the hitch and took it off when I brought it back.
NOAH CNA
larry p | First ImpressionsHeather was awesome. Fast and friendly. She also inspected trailer and she even added an extra chain to make me feel more safe. Heather goes above and beyond!
DANIEL GDifficult to get returned and Difficult to get a hold of someone to make the remaining balance payment
GALA PTravis and other staff members were great. They were friendly and transparent about the process from check-in / check-out and all pricing questions.
PAUL CThey helped me so much it hurt when I took my things. Imma stop n visit . They family to me.
CARMALITA M | Overall ExperienceYou system was down and I was quoted the wrong price. All my equipment was not ready the agent got mad when there was more to do
LINDA HWe did the overnight drop off. Followed instructions on app. It was easy and no issues encountered.
Margie JI went in as a wall-in with no prior reservation. Was rented a truck within minutes with no hassles. Three hours later, when I turned it back in, I was given a $10 credit on my bill.
RANDI BPerfect
James FUse five and was charged for 24.
Sherry CCheck out was quick and easy, truck was clean and ran well with no problems, check in was just as painless. Overall was the easiest part of this move.
Ashley HI would tell my friend NOT to lock the keys in truck, it'll be 200 dollars for them to open up the door to get the key
FLOYD MTravis was amazing and extremely helpful. Great customer service.
COURTNEY BCheck the equipment when checked in... first trailer had light wire cut changed trailers and spent almost 2 hrs for wire issues and lights. Only good thing they gave us an extra day but had to call about it cause they didn't fix it at the time of it
RACEY PStorage units were horrible no light inside Unit they lock u out After being a day late on payment. We drove an hour to be told by staff they were spraying pecticoswa And we couldn't go in the unit for the that day or the next day and I needed some important paperwork from my unit. All together 2 thumbs down!!! Would Not recommend. Then another time the manager was supposed to call me and never did.
TIFFANY H | Overall ExperienceHeather is a wonderful asset to this location. She's very helpful and knowledgeable of the equipment and customer service.
CURRAN IThe trailer was dirty outside. It could have been hosed off to remove the road grime. The 4-pin connector broke on removal at my house and was repaired. The connector end had been crushed prior to my rental and the attendant had a difficult time connecting it to my vehicle. Now I understand why he had so much trouble with the connection.
STEPHEN SGreat customer service and quick check out.
Stefanie FTruck sliding door was sticking and cable ended up stuck half open. Was told on return it was doing same thing day before and vehicle wasn’t supposed to be used until fixed. Thank goodness we didn’t lose anything during last move.
Theresa AI come to this location repeatedly for a reason, staff is amazing in all departments. The equipment is always what to be expected when moving, and the overall process is easy and quick which is absolutley appreciated since im usually crunching on time.
CARRIE TThe outside parking lot is a disaster and needs a lot of work. Very confusing on the entrance.
Heather PGreat quick service and assistance. Clean and safe working equipment. Convenient options for rentals and storage. I couldn't ask for better service.
ACOSTA BNothing to improve. Everything was perfect
DANIELLE SExcellent customer service
VICTORIA H5 stars!! Was happy with everything
ANGELA ETruck ran perfect and the staff were awesome
ETHAN MNothing, this was one of the best rental experiences I've had. Employees very professional, friendly and extremely helpful.
DONALD WEverything was great today. Keep up the great service!!
LASHON PVery respectful. I had to extend my rental twice either mo hesitation Excellent pepple
TROY VShane was friendly & very helpful!
Amber KThe world change every day at the speed of the light. I believe in second and third chance. I was the second driver. At last min. There were a few changes. It was my daughter in-law boy friend who re.ted the equipment. He open the doors for me. He dropped the rental off. Thank you u haul for bring families together!
JUAN NI was impressed with the vehicles performance and operation
CLYDE LI ran out of space and had to downsize other than that it was perfect
Brenda L | First ImpressionsI dropped off my 26’ truck at this location and my car carrier at another. At both locations they claimed to have sent me an email confirming their return but never received email receipts from either. I need those receipts!
RAYMOND YGreat service!
DAVID CI have used U-Haul in the past but this time it was very pleasant for me and convenient to use the app for all my tasks. The staff onsite was very friendly and helpful with anything that I needed during my rental there. I would gladly use this facility again if I needed. Thank you for the great service. AB Diaz
ab d | Overall ExperienceIt’s ridiculous how $39.95 turns into $100. Blew my mind. Overall the customer service was great! Each person I interacted with was very professional and had a smile. The U-Haul itself was clean and ran great. No complaints on that. I would definitely use this location again.
BRIDGET DThank you 😊
MARCELL BFast and friendly service!!
Krystal MDon’t charge a mileage fee when I left you with more gas than I received when I picked it up
CHRISTOPHER BVery helpful.
DALTON RWas charged for a dolly that was not even provided
Alice SStaff was extremely helpful and professional especially after numerous days of driving.
Abraham D | First ImpressionsFriendly staff.
Cary B | Overall ExperienceI’ll see when I pick up. I haven’t seen my stuff yet.
mary e | First ImpressionsHeather is amazing
Cristen O | First ImpressionsI was not told that I had to sign out when leaving the storage, I had gone back later that day after they gave me access and could not get in. Also the staff were not as friendly in their mannerisms and not very professional.
Marsha D | First ImpressionsThey actually helped me I am down so low right now I was going to loose it all and they helped me with a settlement agreement I can barely afford to drive to find a job thanks so much to Heather and a couple more people there was awesome and a big blessing to receive my belongings back safe and sound thanks so much for helping me wow will definitely give a good review thank you for your patience and with working with me god bless you all
Kyle N | Overall ExperienceThe service and the team at the cache/11th location have been so polite, courteous. Haven’t had any issues at all. I do wish the access to storage was available 24/7 without an extra but doesn’t change the great team they have
QUINTON A | Overall ExperienceHad storage unit for over 6 years with my personal property and never had any problems with security and accessibility.
VINCENT A | Overall ExperienceThey are very friendly especially the older lady that is there
valecia b | Overall ExperienceBesides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work
TARRAH G | First ImpressionsStaff was awesome! Give them an increase in salary.
Tod C | First ImpressionsHeather was very helpful.
Mark A | First ImpressionsMy overall experience wasn’t very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could’ve been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn’t come back and this Uhaul for such reasons .
Xavier M | Overall ExperienceMy husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.
LUCILLE T | Overall ExperienceColton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!
Caryl L | Overall ExperienceIf I move back I would definitely use them again
AMANDA S | Overall ExperienceWhen you get to the back of the storage unit you need a bright flashlight to see
Sharon G | Overall ExperienceGreat staff
INA G | First ImpressionsThank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding. I would never seek another place to get my move done.
LaTasha H | First ImpressionsExcellent 5 stars!!!!!
VALENCIA W | Overall ExperienceExc
James E | Overall ExperienceDante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn’t be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you’d expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn’t have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn’t have to pay.
NOELMAR A | Overall ExperienceGood people.
Edward C | Overall ExperienceYes everybody was very polite and courteous and very helpful in every way
robin r | Overall ExperienceYes you're very polite and courteous and respectful and everything above
robin r | First ImpressionsStaff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.
Brenda G | First ImpressionsThey were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it
vernon j | First ImpressionsThe guy that helped me was very caring and understanding
Amanda H | First ImpressionsGreat customer service reps and easy and convenient access to storage unit..
Darryl D | Overall ExperienceStaff was very kind, even when the computers were messing up!!
KIELEY A | First ImpressionsZack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!
BRETT W | First ImpressionsDue to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.
WILL E | First ImpressionsWould like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney
merline l | Overall ExperienceDidnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.
Amy K | Overall ExperienceEvery time I went to my storage it seemed to have people sleeping in one of the units. Also it was super inconvenient to maneuver through your very narrow hallways. One of my units had visible rat dropping and there was rat bait 8n my unit so uhaul is obviously aware of the issue. Several of my boxes were chewed through, I'm assuming rats. I will not recommend this storage facility. The bald guy employee was the only one worth anything I'm my opinion.
Kara J | Overall ExperienceI was disappointed to find there were no carts to assist with moving larger objects. This made the trip up the stairs even more inconvenient. Other than that issue the facility is clean.
Robert J | Online Move InI will not mention any one name! Every last person that crossed my path or assisted me in any way were always friendly, professional, helpful and knowledgeable! I feel like family in a way! To all storage employees, thank you all for being so kind in all that you do! Big hugs and many blessings to you all!!
Tiffany M | Overall ExperienceHad nothing but problems with uhaul after trying to sign over my belongings to them. Have sent multiple emails to them stating I didn’t want my things and they’ve charged me every month since and claimed they never received my notices. On top of that I’ve been getting constant phone calls about it and no one could seem to help me fix the problem. So it continued to be on me and I continued to get charged for items I already claimed I was giving away. Would not recommend to anyone.
JESSICA D | Overall ExperienceI’m thankful for Shane to help me and my wife. If you do worker of the month or anything like that, I feel like he should get it. Overall the staff was amazing.
Chris F | First ImpressionsThankful that the Lawton team was able to find a unit to store my stuff temporarily during a cross country move. The process was very efficient.
John J | First ImpressionsThe employees was happy to help me. They answered all my questions. The unit was inside and well light for me and it being 90° plus outside, it was still pretty cool inside. They got me in one pretty fast, even though it was a short time. A big thank you to all the staff members here.
Kyle F | Overall ExperienceI have used U-Haul numerous times for moving in the past so when I needed a storage place they were the only place that I thought of. I guess their reputation is why. The Lawton store has a great staff and I would highly recommend them to anyone for storage and or moving!
karen s | First ImpressionsThe staff was always kind and helpful, but seemed busy all the time. Perhaps they don’t have enough staff. They do a great job with what they have.
Melissa K | Overall ExperienceWe did have some issues when we first got there. Our 24-access card did not work. We were told different prices, etc. What we did like was how Shane was when we were checking out and getting a trailer to get our stuff to our home states away. He was helpful and kind. Some other staff were not as he was. Everyone has difficult days. The 2nd time we were there right after losing a family member was a mess to say the least. At least the owner did finally give us access. That was heartache that could have been avoided altogether. So in the end, it was a mixed bag of experiences, and Shane was the one that made it nice in the end. Also, our card was overcharged several months in a row, and the dispute was very difficult. When you speak to the office, ensure they spell your name correctly because it seems like it can never be fixed after first inputted and really read over everything. And get your copies in hard copy and emailed to you. Thanks again Shane for at least being exceptional.
christie l | Overall ExperiencePrompt friendly knowledgeable accommodating
daphne s | First ImpressionsAshley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.
Chrisanna W | Overall ExperienceThe facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.
Malinda i | Overall ExperienceAccess to the storage was often limited due to UHaul vehicles blocking the entrance
mary s | Overall ExperienceStorage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.
Luis L | First ImpressionsThere are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out
jason c | First ImpressionsQuestionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.
JOSHUA W | Overall ExperienceTook over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul
Brandon W | First Impressionsabove the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!
Anthony S | Overall ExperienceGreat customer service by the manager roy I think his name was he’s a great guy
AHMAD G | First ImpressionsExtremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you 🙏🏽 to Mr Roy the manager who was always there for my concerns.
karen f | Overall ExperienceAlways use Uhaul!
Reva L | Overall ExperienceThe girl at the desk was friendly and helpful
raymond p | Overall ExperienceRoy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly
Judith H | Overall ExperienceThe staff was friendly and provided excellent customer service!!
Lee K | Overall ExperienceEasy to use and very friendly staff.
Heather P | Overall ExperienceGrass hoppers were all in the storage area.
TRINITY P | Overall ExperienceThe staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.
Amy K | Overall ExperienceToo much to say I’m going to call customer service
stephanie r | First ImpressionsThey cheated me on the gas
Tawana M | First Impressionswould have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.
brent h | Overall ExperienceMoved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.
Ginger C | First ImpressionsThe staff there is great
Tracey B | Overall ExperienceIt’s clean and have good access to belongings
Rhonda B | First ImpressionsGood customer service!!
fern b | Overall ExperienceTHE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L
mitchell S | First ImpressionsI was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.
david w | Overall ExperienceMove-out was quick, no waiting around.
KENNETH S | Overall ExperienceThis u haul moving and storage is a clean place. The staff is very nice.
barbara l | Overall ExperienceEverybody was very friendly and always helpful
robert k | Overall ExperienceGreat service
Stefan G | Overall ExperienceThe folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!
Caitalyn B | Overall ExperienceThe crew was really friendly and helpful. They definitely treated me well and respected.
Christopher E | Overall ExperienceThe staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.
jennifer j | First ImpressionsGood service
Lamica H | Overall ExperienceVery friendly - customer oriented/ staff... great experience..
Vesna I | Overall ExperienceGreat crew at this location, they were super helpful and kind. I will definitely use this location in the future!!
TYSON L | Overall ExperienceThe lady was really helpful
Cornelia J | Reservationthank you
Mona M | Overall ExperienceOverpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways
Seth P | Overall ExperienceThank you very much
bridgett w | Overall ExperienceEveryone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton
TARA P | Overall ExperienceThere da best storeage I've ever had
JANET C | Overall Experience