Customer Reviews for U-Haul Moving & Storage of Lawton

5,776 reviews

1102 Cache Rd   Lawton, OK 73507
(@ Ft Sill Blvd)

(580) 248-8472

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(580) 248-8472

1102 Cache Rd
Lawton, OK 73507
(@ Ft Sill Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great quick service and assistance. Clean and safe working equipment. Convenient options for rentals and storage. I couldn't ask for better service.

ACOSTA B 
Rating:
5.0

Nothing to improve. Everything was perfect

DANIELLE S 
Rating:
5.0

Excellent customer service

VICTORIA H 
Rating:
5.0

5 stars!! Was happy with everything

ANGELA E 
Rating:
5.0

Customer did not leave a comment.

PETER G 
Rating:
5.0

Truck ran perfect and the staff were awesome

ETHAN M 
Rating:
5.0

Customer did not leave a comment.

Angela M 
Rating:
4.0

Customer did not leave a comment.

Bruce A 
Rating:
5.0

Customer did not leave a comment.

pamela d 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D 
Rating:
4.0

Customer did not leave a comment.

MITCHELL B 
Rating:
5.0

Customer did not leave a comment.

TRENTON W 
Rating:
5.0

Customer did not leave a comment.

ANA V 
Rating:
5.0

Customer did not leave a comment.

STEVE A 
Rating:
5.0

Nothing, this was one of the best rental experiences I've had. Employees very professional, friendly and extremely helpful.

DONALD W 
Rating:
5.0

Customer did not leave a comment.

SHERI R 
Rating:
5.0

Everything was great today. Keep up the great service!!

LASHON P 
Rating:
4.0

Customer did not leave a comment.

JONATHAN P 
Rating:
5.0

Very respectful. I had to extend my rental twice either mo hesitation Excellent pepple

TROY V 
Rating:
5.0

Customer did not leave a comment.

BREANNA F 
Rating:
4.0

Shane was friendly & very helpful!

Amber K 
Rating:
5.0

The world change every day at the speed of the light. I believe in second and third chance. I was the second driver. At last min. There were a few changes. It was my daughter in-law boy friend who re.ted the equipment. He open the doors for me. He dropped the rental off. Thank you u haul for bring families together!

JUAN N 
Rating:
5.0

Customer did not leave a comment.

JANET B 
Rating:
1.0

Customer did not leave a comment.

AUGUSTINE N 
Rating:
5.0

I was impressed with the vehicles performance and operation

CLYDE L 
Rating:
4.0

I ran out of space and had to downsize other than that it was perfect

Brenda L  |  First Impressions 
Rating:
4.0

I dropped off my 26’ truck at this location and my car carrier at another. At both locations they claimed to have sent me an email confirming their return but never received email receipts from either. I need those receipts!

RAYMOND Y 
Rating:
5.0

Customer did not leave a comment.

JOHNNY B 
Rating:
5.0

Great service!

DAVID C 
Rating:
5.0

Customer did not leave a comment.

Trevor R  |  Overall Experience 
Rating:
5.0

I have used U-Haul in the past but this time it was very pleasant for me and convenient to use the app for all my tasks. The staff onsite was very friendly and helpful with anything that I needed during my rental there. I would gladly use this facility again if I needed. Thank you for the great service. AB Diaz

ab d  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MALAZIA B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MALAZIA B 
Rating:
5.0

Customer did not leave a comment.

DIAMONIQUE J 
Rating:
5.0

Customer did not leave a comment.

SCOTT R 
Rating:
4.0

It’s ridiculous how $39.95 turns into $100. Blew my mind. Overall the customer service was great! Each person I interacted with was very professional and had a smile. The U-Haul itself was clean and ran great. No complaints on that. I would definitely use this location again.

BRIDGET D 
Rating:
5.0

Customer did not leave a comment.

Sarah B 
Rating:
5.0

Customer did not leave a comment.

JAMES D 
Rating:
5.0

Thank you 😊

MARCELL B 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

terri m 
Rating:
5.0

Customer did not leave a comment.

VERALYN C 
Rating:
5.0

Customer did not leave a comment.

MODUPE A 
Rating:
5.0

Fast and friendly service!!

Krystal M 
Rating:
2.0

Don’t charge a mileage fee when I left you with more gas than I received when I picked it up

CHRISTOPHER B 
Rating:
5.0

Very helpful.

DALTON R 
Rating:
1.0

Was charged for a dolly that was not even provided

Alice S 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO F 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

The hidden fees and bs throughout this process was absurd. 20 a day on your trucks is so misleading and I can’t believe I fell for your crap. Never again.

John O 
Rating:
5.0

Customer did not leave a comment.

PAUL B 
Rating:
2.0

Not overcharge me. I was told that I would be getting a refund for gas mileage and was charged additional

SARAH A 
Rating:
5.0

Customer did not leave a comment.

RICHARD B 
Rating:
5.0

Customer did not leave a comment.

NELSON R 
Rating:
5.0

Customer did not leave a comment.

PAUL K 
Rating:
3.0

Customer did not leave a comment.

SCOTT H 
Rating:
5.0

The only thing I would suggest is communication between employees. We explained that we would return the truck around 8 PM instead of 10:30 AM when we picked it up. They said no problem, just use the app and drop the keys in the Dropbox like we’ve always done in the past - BUT I receive a call at 11:30 AM & I had to explain all over again. The lady said “SORRY but I wasn’t here when you pick it up!” - we rent these trucks several times throughout each year for events & have always done it this way - this was the first time I’ve received a rude call while I’m trying to work at an event.

GREGORY E 
Rating:
5.0

Customer did not leave a comment.

Daniel P 
Rating:
5.0

Customer did not leave a comment.

DIANA T 
Rating:
5.0

Customer did not leave a comment.

charels g 
Rating:
5.0

Great customer service

JAMES B 
Rating:
5.0

Fantastic location with fantastic employees! Sierrah was so helpful and the rest of the team as well!

Emily B 
Rating:
5.0

Staff was extremely helpful and professional especially after numerous days of driving.

Abraham D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan C 
Rating:
3.0

Could not check in the trailer return when dropped off due to "connectivity" issue. GENERAL U-Haul Comment You should offer early return refund. I could have dropped off the trailer a day earlier for your inventory availability, but when I asked (online chat) about an early return credit I was told U-Haul does not do that.

Russell F 
Rating:
5.0

Customer did not leave a comment.

MALIE C 
Rating:
1.0

Worst customer service ive had in years...showed up early for my 7am reservation ..waited in my truck til 7am then went to the door it was locked two employees inside i know they saw me waiting outside but nobody came. i waited 8 minutes before i knocked at that point the long haired guy got up and looked annoyed came to the door and opened it slightly and said can i help you i said good morning and explained i had a 7am reservation and asked of they where opening late...no response..he said nothing and i just stood there. no apologies..i then asked how much longer he said a few minutes then he said i let you inside. i explained your still not helping me and explained i had an 8 am appt ..i told him i got there early at 645 for my 7am appointment and he then told me in a condescending way we dont open at 645 i said i know that and you obviously do not open at 7 am either. i waited til 717 to get waited on and left there very close to 730am ...i was late to my appointment and the long haired guy did not provided good customer service or even adequate customer. he had no sense of urgency. was not friendly..he was very rude and he acted like i was bothering him by being on time for my reservation. when i told him i had a 7am reservation he also told me things dont always work out that way. he should not be in any customer service related job. he should be fired

SHAWN C 
Rating:
5.0

All contact with U-Haul was pleasant. Everyone was efficient, kind, helpful and eager to please. The equipment was clean and operated well. Thank u for all your service!!

RICKY S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Outstanding 😊

DAVID C 
Rating:
5.0

Customer did not leave a comment.

RASHAD K 
Rating:
5.0

Customer did not leave a comment.

JOHN F 
Rating:
4.0

Went as it should. Nothing special but nothing wrong as far as truck return was concerned.

Kathryn C 
Rating:
2.0

I made a reservation for a trailer. When I got to the location they did not have the trailer and were not the best to work with. Ultimately, I got a different trailer, but their original plan was to send me to a location an hour away to get the trailer I reserved. Why have reservations if they don’t honor them. By the way, they had two trailers like I reserved on the lot.

SCOTT R 
Rating:
5.0

Customer did not leave a comment.

SHAQUAN H 
Rating:
3.0

When I picked the truck up it was on empty, which I have the picture and time it was took to verify it. Other than that the customer service was good but the girl who pulled up the truck had a little attitude. Not sure who pissed in her cereal but it’s okay.

RYAN K 
Rating:
2.0

I didn’t even receive the furniture dolly and I was still charged for it.

TYLER S 
Rating:
3.0

Return was easy. Employee was helpful and knowledgeable of our claim. Only after the fact with the 1-800 helpline did we continue to have the issues spoken about in the previous comment.

JESSE S 
Rating:
5.0

Customer did not leave a comment.

ISMAEL M 
Rating:
5.0

Customer did not leave a comment.

SHAQUAN H 
Rating:
4.0

Customer did not leave a comment.

Joe R 
Rating:
3.0

The service was fine and the van ran great but the prices are outrageous. I rented a van for two days and with gas it cost me nearly $400!

GARY R 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C 
Rating:
5.0

Customer did not leave a comment.

OYINPREYE D 
Rating:
3.0

At the time of returning the equipment today 20 Sep 24 I was traded in a different way than I usually do. Do not like the experience.

JAVIER R 
Rating:
5.0

Great Experience.

KENNETH K 
Rating:
5.0

Customer did not leave a comment.

DONNIE D 
Rating:
2.0

We were given a truck that needed maintenance (I.e oil change). The oil light was on indicating there was an issue but the truck was still issued to us. We were told if we broke down to call them or the number for road side assistance, but we should be fine since we’re only going to be around Lawton.

Shadajia W 
Rating:
5.0

Customer did not leave a comment.

GARRETT R 
Rating:
5.0

Customer did not leave a comment.

DIANA W 
Rating:
5.0

Customer did not leave a comment.

ZENDALE B 
Rating:
3.0

No. I asked for my drop off location be th closest to my house and they send me to their sisters location which was 22 miles away from my home and I founded out there was 3 other locations with in 6 miles of my house.

ANDRE B 
Rating:
4.0

Customer did not leave a comment.

RONALD T 
Rating:
5.0

Nothing to say at this. The Uhaul staff at this location did an excellent job with their customer service and professionalism!

MICHAEL C 
Rating:
5.0

Friendly staff.

Cary B  |  Overall Experience 
Rating:
1.0

No tail lights on trailer found out at two am when tried to leave.

DORCAS L 
Rating:
5.0

N/A the staff was professional and very helpful. You need more people that understand what customer service really is. When I moved to Lawton 3 yrs ago I returned my truck to this location same great customer service

VENITA B 
Rating:
5.0

Customer did not leave a comment.

CHARLES C 
Rating:
5.0

The guy helping me (that was working at 12noon) was amazing. Don’t know his name but he had a beard and is white male. Great guy.

ALEX T 
Rating:
5.0

Excellent service.

KATHARIN R 
Rating:
5.0

Dropped off after hours so no personnel contact

SHERRY W 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F 
Rating:
4.0

Customer did not leave a comment.

JOHN M 
Rating:
4.0

Customer did not leave a comment.

DEBRA H 
Rating:
5.0

Customer did not leave a comment.

Garrett J 
Rating:
5.0

Make sure the gas tank has gas for the next person . The truck was on e had to put 10 dollars in it .did not match anything.

CYNTHIA N 
Rating:
3.0

Customer did not leave a comment.

Mary L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joshua b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tawana M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melinda K  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deboria P  |  Overall Experience 
Rating:
5.0

I’ll see when I pick up. I haven’t seen my stuff yet.

mary e  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy k  |  First Impressions 
Rating:
5.0

Heather is amazing

Cristen O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pedro R  |  Overall Experience 
Rating:
1.0

I was not told that I had to sign out when leaving the storage, I had gone back later that day after they gave me access and could not get in. Also the staff were not as friendly in their mannerisms and not very professional.

Marsha D  |  First Impressions 
Rating:
5.0

They actually helped me I am down so low right now I was going to loose it all and they helped me with a settlement agreement I can barely afford to drive to find a job thanks so much to Heather and a couple more people there was awesome and a big blessing to receive my belongings back safe and sound thanks so much for helping me wow will definitely give a good review thank you for your patience and with working with me god bless you all

Kyle N  |  Overall Experience 
Rating:
5.0

The service and the team at the cache/11th location have been so polite, courteous. Haven’t had any issues at all. I do wish the access to storage was available 24/7 without an extra but doesn’t change the great team they have

QUINTON A  |  Overall Experience 
Rating:
5.0

Had storage unit for over 6 years with my personal property and never had any problems with security and accessibility.

VINCENT A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

goerge e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nikosha F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelsey l  |  Overall Experience 
Rating:
1.0

They are very friendly especially the older lady that is there

valecia b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kolton S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jack c  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

paula b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrice T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Adam W  |  First Impressions 
Rating:
3.0

Besides the fact that I was nt explained about checking in si was stuff outside overnight with my stuff on check night didn't kn I w access fode got robed when finally figured out it wouldn't work

TARRAH G  |  First Impressions 
Rating:
5.0

Staff was awesome! Give them an increase in salary.

Tod C  |  First Impressions 
Rating:
5.0

Heather was very helpful.

SHYKIRA S  |  First Impressions 
Rating:
1.0

My overall experience wasn’t very well . For the most part staffing was okay . Some staff seemed to know what was going on and others not very much . The units in my opinion for what they were cost could’ve been a lot better or at the least have 24 hour access for those who work throughout the night . Ending my time with Uhaul was probably the better experience I had only because they actually were kind enough to refund the recent monthly purchase I made with them . In conclusion I wouldn’t come back and this Uhaul for such reasons .

Xavier M  |  Overall Experience 
Rating:
5.0

My husband and I have had a storage unit with u haul along time, I must say if I had to get another storage unit I would go back to them, because of the friendly clean very professional service we received over the years, I would recommend them to anyone,L,T.

LUCILLE T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY W  |  Overall Experience 
Rating:
5.0

Colton went out of his way to correct all miscommunication…..Thus place exceeds expectations!!!

Caryl L  |  Overall Experience 
Rating:
5.0

If I move back I would definitely use them again

AMANDA S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Victor L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mckenzie b  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jocelyn C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony F  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike H  |  Overall Experience 
Rating:
5.0

When you get to the back of the storage unit you need a bright flashlight to see

Sharon G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael D  |  Overall Experience 
Rating:
5.0

Great staff

INA G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Abdullah a  |  First Impressions 
Rating:
5.0

Thank you for everything. GETTING the truck wasn't that easy but overall staff and cs support was amazing friendly claim and very understanding. I would never seek another place to get my move done.

LaTasha H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mondarius C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetris E  |  Overall Experience 
Rating:
5.0

Excellent 5 stars!!!!!

VALENCIA W  |  Overall Experience 
Rating:
5.0

Exc

James E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Russell P  |  Overall Experience 
Rating:
3.0

Dante and the fellow employees were courteous and helpful; very informative and gave great customer care. The only thing upsetting was the facility itself. The outside had fake garage doors to deceive its customers that the facility had garage storage, but did not; they even had locks on them to play the deceit even further. Storage internal lights for the bigger storage did not have any lights, pathway and movement was minimal so if you needed to store a couch you wouldn’t be able too. There was barely any outside lights due to majority of them were broken or inoperable just there for show. The minor storage upstairs were as secure as you’d expect because thru the ceiling it was open so if someone was eager enough they could muster their way to steal what they were capable of through the roofing by climbing in them. Even computer operated, it didn’t have 24/7 accessibility which now a days a lot of the other facilities have it. Only reason we chose this establishment is because the first month rent was free so we didn’t have to pay.

NOELMAR A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerry T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mason M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sarah j  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allyse K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin G  |  Online Move In 
Rating:
5.0

Good people.

Edward C  |  Overall Experience 
Rating:
5.0

Yes everybody was very polite and courteous and very helpful in every way

robin r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamarante A  |  First Impressions 
Rating:
5.0

Yes you're very polite and courteous and respectful and everything above

robin r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYLE K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rachel E  |  First Impressions 
Rating:
3.0

Staff was great. No exterior units. Garage doors on exterior of buildings (for decoration only) was misleading.

Brenda G  |  First Impressions 
Rating:
5.0

They were great, I on the other hand was late to bring the truck back on time. But things worked out well," because of the insurance and deposit", and I needed it

vernon j  |  First Impressions 
Rating:
5.0

The guy that helped me was very caring and understanding

Amanda H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

wilma r  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil G  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

AMANDA S  |  Overall Experience 
Rating:
5.0

Great customer service reps and easy and convenient access to storage unit..

Darryl D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry E  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brooklyn F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arthur S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

horst r  |  First Impressions 
Rating:
5.0

Staff was very kind, even when the computers were messing up!!

KIELEY A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LUWANA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDA S  |  First Impressions 
Rating:
4.0

Zack was great it was the woman with the baby that was bag and wouldn't help the younger guy out as it seemed he was a new system. She rented a storage to us that was sissy rented to someone else, she was ride and it really upset me and my fiance! She was an idiot really!

BRETT W  |  First Impressions 
Rating:
4.0

Due to snow storm there was Ice on the ramp entrance that was not cleaned by the staff using salt creating a hazard to customers. Laziness on the staff. Otherwise good.

WILL E  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Victor L  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT H  |  Overall Experience 
Rating:
5.0

Would like to thank Travis for assisting me with storage turn-in. He explained the process to follow for a smooth transition. Thanks Merline Leday Mauney

merline l  |  Overall Experience 
Rating:
4.0

Didnt like having to check in at the office each time. Would have been nice to be able to just access storage unit by the door. Lighting outside would be nice to. Especially at the loading docs. Other then that it was ok.

Amy K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ricardo L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sherry D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Temeka r  |  First Impressions 
Rating: