Customer Reviews for U-Haul Moving & Storage of Lawton

4242 reviews

1102 Cache Rd   Lawton, OK 73507
(@ Ft Sill Blvd)

(580) 248-8472

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(580) 248-8472

1102 Cache Rd
Lawton, OK 73507
(@ Ft Sill Blvd)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline B. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Daniell T. 
Rating:
4.0

All I did was drop-off a renal truck, but I accidentally left one of my personal keys on the ring. The staff had identified it and set it aside by the time I realized it and called in the morning. Overall the drop-off went well and I was pleased with their attentiveness.

Ahren R. 
Rating:
5.0

Customer did not leave a comment.

DALLIS C. 
Rating:
5.0

Nothing. It is always amazing

CRYSTAL S. 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
5.0

No comment

FRANKLIN F. 
Rating:
5.0

Excellent experience they were very friendly and helpful, only problem was getting through on the phone had to wait about 20 minutes on hold every time otherwise great experience.

Phillip B. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Fast easy service, no hassle, equipment was ready and someone was there to disconnect everything promptly upon my return.

JERALD F. 
Rating:
4.0

More parking space

LARRY W. 
Rating:
4.0

The entrance isn't well known. And if you miss it you waste gas and the gas is very expensive if you go below what was already way in it.

DONAL D. 
Rating:
5.0

Customer did not leave a comment.

Michael M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATALIE P. 
Rating:
5.0

Customer did not leave a comment.

Lori B. 
Rating:
5.0

Customer did not leave a comment.

Mitchell T. 
Rating:
5.0

Customer did not leave a comment.

RACHEL A. 
Rating:
4.0

Overall GREAT customer service. I only didn't give a 5 star because I feel that on the 1st trailer someone should have seen that nail in the side wall. BUT, I caught it and ya'll were quick to give me another trailer.

DANIELLE KAY S. 
Rating:
5.0

just needs to fix the vehicles, one rearview mirror was broken, other than that perfect.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
3.0

Customer did not leave a comment.

Keaton P. 
Rating:
1.0

Have bad allergies had bunch of animal fur everywhere and I do mean everywhere

Fredrick D. 
Rating:
5.0

Excellent customer service. Quick and easy.

angel P. 
Rating:
5.0

Customer did not leave a comment.

EDWINA M. 
Rating:
5.0

Dont need to change anything. They are very professional

JANET D. 
Rating:
5.0

Ashley at this location was a huge help!! If I need storage in the future, I will definitely use this Uhaul location.

Chrisanna W.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient, I was in and out of the facility in under 15 minutes.

GREGORY R. 
Rating:
5.0

Customer did not leave a comment.

ARQUINAS B. 
Rating:
5.0

Very friendly and professional service!

KENNETH J. 
Rating:
5.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

SYLVESTER G. 
Rating:
5.0

Customer did not leave a comment.

LEWIS J. 
Rating:
5.0

U-Haul did a great job providing me the right size equipment for what I needed. Keep up the good work.

JANIE D. 
Rating:
5.0

Customer did not leave a comment.

DANIEL F. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Transaction was easy. Reservation made, picked up truck. Used and returned with ease.

THOMAS G. 
Rating:
4.0

Customer did not leave a comment.

GLENN J. 
Rating:
5.0

Nice knowledgeable people.

James K. 
Rating:
5.0

The customer service was wonderful the young lady that hooked the car to the trailer was very knowledgeable. The only problem was I called all day they need a receptionist to answer calls only I drove over 500 miles and wanted to confirm reservation I tried the online chat no response.

YOLANDA H. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY M. 
Rating:
5.0

Customer did not leave a comment.

ROBIN R. 
Rating:
5.0

Customer did not leave a comment.

TEENA T. 
Rating:
4.0

Have more pickups available for rent.

CHERYL P. 
Rating:
1.0

I will NEVER rent from this location 😠😠😠 very unprofessional.

TAMIKA S. 
Rating:
5.0

i was helped by a very helpful Clerk. She is awesome!

JAMES M. 
Rating:
5.0

I have nothing to say at this time.

john F. 
Rating:
5.0

Everyone here was very helpful and nice.

Betty K. 
Rating:
3.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Masks should be a choice much as I chose to serve this Country in the Navy, I do not like being talked down to by a pompous a$$ who tells me to put one on... I might feel leniency towards him except when I point out the clerk beside him not wearing one and he replies, "He's behind the clear sheilding"... And I'm on the other side so lose the attitude. You can require or request but to demand almost pissed this old sailor off. Always lived uhaul, don't like being told to inflict harm on my health because of someone else's fear and Ignorance.

DENISE S. 
Rating:
5.0

Customer did not leave a comment.

GREGORY G. 
Rating:
5.0

I did have a slow leak in the r/f tire but there's no way they could of known it.

William L. 
Rating:
5.0

Check out went great

CHARLES W. 
Rating:
4.0

Customer did not leave a comment.

VICTORIA P. 
Rating:
5.0

The staff and workers are very kind and respectful. They also have great information about the u-haul items and vehicles that just might save a customer money in the future. I will go back to this location next time I need to move to a new home or even just to move a peice of furniture.

BRANDON E. 
Rating:
5.0

Customer did not leave a comment.

Regina L. 
Rating:
4.0

This has nothing to do with Ballinger or Big Lake but with the Uhaul customer service representative. We booked the reservation for a 10' truck a week before we needed it. I called Uhaul customer service to see about adding a day and some more miles to our rental. The person I spoke to said she could add extra miles and that for an extra day it would cost 40 dollars. Before I hung with the representative I asked if our truck was at the Big Lake location she said it was. We left from San Angelo, TX to Big Lake, TX which is an hour and 8 minutes away. We get there and they don't have our truck, he said he didn't have a 10' foot truck for about a week. He called Uhaul customer service to find out about booking another truck. The closes truck they had was in Ballinger, TX which is back the way we came an hour and 40 mins away. That made our trip an extra 2 hours and 48 mins instead of them just telling us that Big Lake didn't have a truck and that Ballinger had one which is 36 mins away from San Angelo. The website said that we were to get 50 dollars if the place that we reserved our truck at didn't have it. I would like to see about getting that.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

ESPERANZA A. 
Rating:
5.0

Customer did not leave a comment.

Janneth S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
3.0

Why am I getting charged for collision damage waiver $110.

PANYA L. 
Rating:
5.0

Customer did not leave a comment.

KEONTE' P. 
Rating:
1.0

I'm not rent nothing recently

LUIS F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
4.0

Customer did not leave a comment.

MARTIN C. 
Rating:
2.0

attendee was uncaring and poor educated. Almost to the point of being rude. Also I can't beleive you don't offer military discount or health care givers a discount. Or AAA AARP nothing?

MARGARET E. 
Rating:
5.0

No changes necessary. Great interaction.

Alexander M. 
Rating:
5.0

Great service, came outside to greet and direct us. Out of there in five minutes. Awesome!

Carl T. 
Rating:
5.0

The manager was knowledgeable and professional. Overall a very good experience

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

COREY P. 
Rating:
5.0

Customer did not leave a comment.

YOUSHAWNENONE H. 
Rating:
5.0

Everything was perfect. The staff was amazing.

ALYSIA M. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

Nothing

DANELLE C. 
Rating:
5.0

Customer did not leave a comment.

Melvin B. 
Rating:
4.0

Customer did not leave a comment.

NIGEL J. 
Rating:
1.0

Fix the trucks when something is previously listed as needing maintenance, stop over charging customers.

COLTEN M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
2.0

You need a better system for addressing concerns of customers, while out with YOUR equipment. I was trying to put gasoline into a van(which I've never used before) and the type of gasoline wasn't visible. I called the store and the lady put me on hold right away. I waited about 5 minutes and then called back. Same thing happened. After about the 5th try she started sending me straight to some voicemail. I just remember thinking I'm glad this isn't life or death. I use this location all the time, and I understand that you guys get busy, but you need a better system to address customers needs or concerns while they're out with your equipment is basically what I'm trying to say. Would I use you guys again maybe... would I recommend you to someone else probably not.

CRYSTAL W. 
Rating:
4.0

I went to the store twice, once to reserve a truck and once to pick it up. Both times my credit card needed to be input manually because the chip reader AND the NFC reader did not work. Very odd. Why have the features if those methods don't work. Also, there are not enough customer parking spaces (three regular, one handicapped). Aside from these two issues, this location is great with a large selection and friendly service.

CARSON S. 
Rating:
5.0

Customer did not leave a comment.

david E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Customer did not leave a comment.

KELLY A. 
Rating:
5.0

Customer did not leave a comment.

JEREMY C. 
Rating:
5.0

Customer did not leave a comment.

Janneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janneth S. 
Rating:
5.0

INI and out in a very timely matter

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Customer did not leave a comment.

DEDRICK D. 
Rating:
5.0

i aperciate. you. ms heather. & your team. thanx for yur kindnss

Victor C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
3.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Customer did not leave a comment.

SARAH S. 
Rating:
2.0

The clerk was very rude with a negative attitude and wanted to argue that the balance I received online was not the correct balance. She tried to make me pay more without double-checking. Once she passive-aggressively checked, she admitted that I was correct and price matched the online quote that I initially received from the website. After we departed Uhaul, approximately 4-5 hours later, the 'Check Engine' light began to indicate that something was wrong. The truck had difficulty shifting, and would not go above 3,000 RPM. We called a mechanic to come to fix it and then we were sent on our way without further issues.

Ruth F. 
Rating:
5.0

Customer did not leave a comment.

SEUNGWOOK M. 
Rating:
5.0

Customer did not leave a comment.

GAYLE C. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
3.0

The facility and staff were helpful. My only concern is the inability of staff to maintain accurate records that I sent in to establish that I relinquished ownership of the contents of my unit. The first hard copy of the signed form and the key were lost. The second email was not acknowledged. It took a third attempt and approximately 16 months before the contract was finalized. This caused undue stress and made it seem as though I did not do my part on stating that I was giving up the rights to the contents in the unit. I was not living in state and had to conduct this through email and phone calls. I tried to inform staff initially to avoid such an encounter and it happened anyway.

Malinda i.  |  Overall Experience 
Rating:
3.0

Access to the storage was often limited due to UHaul vehicles blocking the entrance

mary s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

luis l.  |  Overall Experience 
Rating:
5.0

Storage areas are clean and well kept, loading bays are convenient and the free push carts are very helpful.

luis l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keith H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dennis R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIAN T.  |  Overall Experience 
Rating:
2.0

There are roaches we didn’t have any when we came hopefully we don’t when we get the stuff out

jason c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE WYNEE B.  |  Overall Experience 
Rating:
1.0

Questionable character of employees. Not the most knowledgeable or professional staff. I would not recommend this place and regret using this business myself.

JOSHUA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura W.  |  Overall Experience 
Rating:
3.0

Took over 2 hours to get a truck with only one person in line in front of me and the employees are in need of a system over haul

Brandon W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH B.  |  Overall Experience 
Rating:
1.0

above the agreed upon price, they continued to charge my card for 2 months even after numerous phone calls and turning in my key card.... I wouldnt reccomend it to anyone!

Anthony S.  |  Overall Experience 
Rating:
5.0

Great customer service by the manager roy I think his name was he’s a great guy

AHMAD G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith P.  |  First Impressions 
Rating:
5.0

Extremely satisfied the Lawton Uhaul, kept my goods secured and clean from bugs or any other factors that could damage my household goods. Thank you 🙏🏽 to Mr Roy the manager who was always there for my concerns.

karen f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy P.  |  First Impressions 
Rating:
5.0

Always use Uhaul!

Reva L.  |  Overall Experience 
Rating:
5.0

The girl at the desk was friendly and helpful

raymond p.  |  Overall Experience 
Rating:
5.0

Roy Smith was amazing, when I had a problem he quickly evaluated it and fixed it promptly

Judith H.  |  Overall Experience 
Rating:
5.0

The staff was friendly and provided excellent customer service!!

Marilyn k.  |  Overall Experience 
Rating:
5.0

Easy to use and very friendly staff.

Heather P.  |  Overall Experience 
Rating:
3.0

Grass hoppers were all in the storage area.

TRINITY P.  |  Overall Experience 
Rating:
3.0

The staff was not friendly. Had very limited access to our belonging. We switched to a different storage company that allowed entry after 6pm.

Amy K.  |  Overall Experience 
Rating:
1.0

Too much to say I’m going to call customer service

stephanie r.  |  First Impressions 
Rating:
2.0

They cheated me on the gas

Tawana M.  |  First Impressions 
Rating:
4.0

would have liked longer access hours in the evening, especially on weekends. Otherwise, all was quite acceptable and professional.

brent h.  |  Overall Experience 
Rating:
5.0

Moved from Denver, CO to Lawton, OK. Had no issues what so ever with the truck we rented. My second time to use Uhaul, and if needed, will again.

Ginger C.  |  First Impressions 
Rating:
5.0

The staff there is great

Tracey B.  |  Overall Experience 
Rating:
4.0

It’s clean and have good access to belongings

Rhonda B.  |  First Impressions 
Rating:
5.0

Good customer service!!

fern b.  |  Overall Experience 
Rating:
5.0

THE PEOPLE WHO WORK AT UHAUL ARE AMAZING. They were very polite and respectful. The service was very quick, even though there was a line of people. I would 100% recommend anyone to this store. L

mitchell S.  |  First Impressions 
Rating:
2.0

I was disappointed I moved out early thinking I would get money back for turning it in early, That is not the case with uhaul but yet if I am late on a payment they send me a pre lean notice.

david w.  |  Overall Experience 
Rating:
4.0

Move-out was quick, no waiting around.

KENNETH S.  |  Overall Experience 
Rating:
5.0

This u haul moving and storage is a clean place. The staff is very nice.

barbara l.  |  Overall Experience 
Rating:
5.0

Everybody was very friendly and always helpful

robert k.  |  Overall Experience 
Rating:
5.0

Great service

Stefan G.  |  Overall Experience 
Rating:
5.0

The folks at the Lawton Uhaul are amazing. Roy and Denise went above and beyond to help my family get our things. Great experience!!

Caitalyn B.  |  Overall Experience 
Rating:
5.0

The crew was really friendly and helpful. They definitely treated me well and respected.

Christopher E.  |  Overall Experience 
Rating:
5.0

The staff was very professional and courteous,and they were very prompt as well, I had no wait time whatsoever.Great and I would definitely be referring anyone to them.

jennifer j.  |  First Impressions 
Rating:
4.0

Good service

Lamica H.  |  Overall Experience 
Rating:
5.0

Very friendly - customer oriented/ staff... great experience..

Vesna I.  |  Overall Experience 
Rating:
5.0

Great crew at this location, they were super helpful and kind. I will definitely use this location in the future!!

TYSON L.  |  Overall Experience 
Rating:
5.0

The lady was really helpful

Cornelia J.  |  Reservation 
Rating:
5.0

thank you

Mona M.  |  Overall Experience 
Rating:
2.0

Overpriced, very expensive. Had to get TWO SMALL units for $125/ month EACH because nothing bigger was available. Could not access the units from outside, had to walk down multiple NARROW hallways

Seth P.  |  Overall Experience 
Rating:
5.0

Thank you very much

bridgett w.  |  Overall Experience 
Rating:
5.0

Everyone was very nice. They really work well together as a team.great job lawton crew on cache road. Ms.Patton

TARA P.  |  Overall Experience 
Rating:
5.0

There da best storeage I've ever had

JANET C.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top